--- title: Gorgias Reviews meta\_title: 'Gorgias Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 567 reviews by the users' company size, role or industry to find out how Gorgias works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 567 scale: '5' date\_modified: '2026-08-11' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- ### Gorgias Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of Gorgias, enjoying seamless integration across multiple communication channels for efficient management. [(28 mentions)](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1748454&qs=pros-and-cons#reviews) Users praise Gorgias for its **seamless integrations** with multiple platforms, enhancing customer support efficiency and management. [(24 mentions)](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1749556&qs=pros-and-cons#reviews) Users love the **seamless integration and easy customization** of Gorgias, enhancing their customer support efficiency. [(18 mentions)](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1748784&qs=pros-and-cons#reviews) Users love the **easy integrations** of Gorgias, streamlining customer support across multiple platforms effortlessly. [(17 mentions)](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1749414&qs=pros-and-cons#reviews) Users value Gorgias for its **instant responses and efficient ticket management** , significantly enhancing customer support workflows. [(17 mentions)](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1749536&qs=pros-and-cons#reviews) Users find the **learning curve** challenging during setup, requiring time for training and flow adjustments. [(8 mentions)](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1748880&qs=pros-and-cons#reviews) Users find Gorgias **too expensive** and wish for more affordable options or integrated AI services. [(7 mentions)](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1748685&qs=pros-and-cons#reviews) Users find the **limited connectivity to channels** and basic reporting features to be a significant drawback of Gorgias. [(7 mentions)](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1748958&qs=pros-and-cons#reviews) Users find the **ticketing issues** with Gorgias problematic, particularly with high add-on charges and persistent glitches. [(7 mentions)](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1748234&qs=pros-and-cons#reviews) Users feel the **lack of robust reporting features** in Gorgias limits their ability to analyze customer interactions effectively. [(6 mentions)](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=2200657&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Gorgias ##### 1. Ease of Use Users praise the **ease of use** of Gorgias, enjoying seamless integration across multiple communication channels for efficient management. [ See 28 mentions ](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1748454&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Seamless Tech Stack Integrations" What do you like about Gorgias? Leader in the industry for ease of use and integrations with tech stack for the most comprehensive helpdesk solution in my opinion ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Support with Gorgias: One Inbox, Powerful Automation, and Shopify Integration" What do you like about Gorgias? Gorgias has streamlined our entire support workflow by centralising email, chat, and social tickets into one view, while its automation rules, macros, ##### 2. Integrations Users praise Gorgias for its **seamless integrations** with multiple platforms, enhancing customer support efficiency and management. [ See 24 mentions ](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1749556&qs=pros-and-cons#reviews) See Related User Reviews ![Simon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon F.") SF Simon F. Mid-Market (51-1000 emp.) 5.0/5 "Reliable Integrations, Powerful Customisation, and a Promising AI Chatbot" What do you like about Gorgias? Great integrations with tech stack, very reliable and great connections to multiple communication channels. We love the customisation and statisics pl ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Seamless Tech Stack Integrations" What do you like about Gorgias? Leader in the industry for ease of use and integrations with tech stack for the most comprehensive helpdesk solution in my opinion ##### 3. Features Users love the **seamless integration and easy customization** of Gorgias, enhancing their customer support efficiency. [ See 18 mentions ](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1748784&qs=pros-and-cons#reviews) See Related User Reviews ![Simon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon F.") SF Simon F. Mid-Market (51-1000 emp.) 5.0/5 "Reliable Integrations, Powerful Customisation, and a Promising AI Chatbot" What do you like about Gorgias? Great integrations with tech stack, very reliable and great connections to multiple communication channels. We love the customisation and statisics pl ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Support with Gorgias: One Inbox, Powerful Automation, and Shopify Integration" What do you like about Gorgias? Gorgias has streamlined our entire support workflow by centralising email, chat, and social tickets into one view, while its automation rules, macros, ##### 4. Easy Integrations Users love the **easy integrations** of Gorgias, streamlining customer support across multiple platforms effortlessly. [ See 17 mentions ](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1749414&qs=pros-and-cons#reviews) See Related User Reviews ![Simon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon F.") SF Simon F. Mid-Market (51-1000 emp.) 5.0/5 "Reliable Integrations, Powerful Customisation, and a Promising AI Chatbot" What do you like about Gorgias? Great integrations with tech stack, very reliable and great connections to multiple communication channels. We love the customisation and statisics pl ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Seamless Tech Stack Integrations" What do you like about Gorgias? Leader in the industry for ease of use and integrations with tech stack for the most comprehensive helpdesk solution in my opinion ##### 5. Helpful Users value Gorgias for its **instant responses and efficient ticket management** , significantly enhancing customer support workflows. [ See 17 mentions ](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1749536&qs=pros-and-cons#reviews) See Related User Reviews ![Simon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon F.") SF Simon F. Mid-Market (51-1000 emp.) 5.0/5 "Reliable Integrations, Powerful Customisation, and a Promising AI Chatbot" What do you like about Gorgias? Great integrations with tech stack, very reliable and great connections to multiple communication channels. We love the customisation and statisics pl HS Hannah S. Mid-Market (51-1000 emp.) 5.0/5 "Gorgias Centralizes Support and Supercharges Shopify Automation" What do you like about Gorgias? What I like best about Gorgias is how seamlessly it centralizes customer support while allowing us to scale through automation. The AI Agent has been ### 5 Cons or Disadvantages of Gorgias ##### 1. Learning Curve Users find the **learning curve** challenging during setup, requiring time for training and flow adjustments. [ See 8 mentions ](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1748880&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Support with Gorgias: One Inbox, Powerful Automation, and Shopify Integration" What do you dislike about Gorgias? Gorgias is a fantastic platform overall, and while some of the more advanced automation and reporting features can take a bit of fine-tuning to get ex ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Essential Analytics with Room for UI Improvements" What do you dislike about Gorgias? I feel like the user interface could be easier and cleaner; sometimes it is difficult to understand or navigate the platform. I also believe the AI co ##### 2. Expensive Users find Gorgias **too expensive** and wish for more affordable options or integrated AI services. [ See 7 mentions ](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1748685&qs=pros-and-cons#reviews) See Related User Reviews CL Clari L. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Setup, Powerful Integrations" What do you dislike about Gorgias? It's a bit too expensive. I would like it to be more affordable or offer AI services at the integrated cost. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.5/5 "Don't recommend, other more flexible affordable options out there" What do you dislike about Gorgias? It's priced too high compared to the rest of the market and it's support is not helpful. We've been on another platform that actually treats us as a p ##### 3. Missing Features Users find the **limited connectivity to channels** and basic reporting features to be a significant drawback of Gorgias. [ See 7 mentions ](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1748958&qs=pros-and-cons#reviews) See Related User Reviews ![Jason L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason L.") JL Jason L. Small-Business (50 or fewer emp.) 4.5/5 "Help Desk Revamped with Easy Setup and Powerful Features" What do you dislike about Gorgias? I find the integration with Aircall to be problematic. It seems to be competing with the voice or VoIP product, which suggests that the features are n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Saves time, connects with Shopify and has all channels in one place." What do you dislike about Gorgias? Doesn't connect to all channels I use for free. Eg X ##### 4. Ticketing Issues Users find the **ticketing issues** with Gorgias problematic, particularly with high add-on charges and persistent glitches. [ See 7 mentions ](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1748234&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Essential Analytics with Room for UI Improvements" What do you dislike about Gorgias? I feel like the user interface could be easier and cleaner; sometimes it is difficult to understand or navigate the platform. I also believe the AI co ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Seamless" What do you dislike about Gorgias? If you manage a high volume of tickets Gorgias is not reliable. The integration may crash constantly. ##### 5. Lack of Features Users feel the **lack of robust reporting features** in Gorgias limits their ability to analyze customer interactions effectively. [ See 6 mentions ](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=2200657&qs=pros-and-cons#reviews) See Related User Reviews ![Jose R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose R.") JR Jose R. Small-Business (50 or fewer emp.) 3.0/5 "Easy to Start, But Scalability Falls Short" What do you dislike about Gorgias? As our business expanded and our needs evolved, our CRM was no longer able to support the level of growth we required. ![Jason L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason L.") JL Jason L. Small-Business (50 or fewer emp.) 4.5/5 "Help Desk Revamped with Easy Setup and Powerful Features" What do you dislike about Gorgias? I find the integration with Aircall to be problematic. It seems to be competing with the voice or VoIP product, which suggests that the features are n ![Luis S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luis S.") LS Luis S. Chief brand architect Small-Business (50 or fewer emp.) 4/30/2026 "Effortless Customer Service Consolidation and Automation" 5/5 What do you like best about Gorgias? I use Gorgias as our first touch for all customer service inquiries across phone, text, email, and chat, and I love how it consolidates everything into one place. The feature that allows us to maintain a common thread between all inquiries from a person is particularly helpful. Its easy integration with Shopify is a huge plus, letting us pull up orders and issue replacements when necessary. The ease of setup and automation is impressive, allowing us to automate a lot of the FAQs so we can focus on more detailed questions needing extra care. Overall, Gorgias makes a huge difference and saves us a lot of time. Review collected by and hosted on G2.com. What do you dislike about Gorgias? Some of the AI responses can be tricky at times. Setting up triggers or when to pass a ticket took a bit more detail and nuance. Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? I use Gorgias to consolidate customer inquiries into one place, maintain a common thread, connect with Shopify easily, automate responses, and focus on detailed questions. It saves a lot of time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mitchell O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mitchell O.") MO Mitchell O. VP Of Sales and Acquisition Small-Business (50 or fewer emp.) 4/21/2026 "Deep Shopify Integration That Makes Customer Support Faster and More Efficient" 4/5 What do you like best about Gorgias? Gorgias has been an outstanding customer support platform, and what we value most is how deeply it integrates with Shopify. Having order data, customer history, and transaction details pulled directly into the support ticket means our team can resolve issues quickly without toggling between multiple systems, which dramatically improves response times and the overall customer experience. The automation and rule-based workflows have been a huge time saver, allowing us to auto-respond to common inquiries like order status and shipping updates so agents can focus on more complex issues that require a personal touch. The ability to manage support across multiple channels, including email, chat, and social media, from a single inbox keeps the team organized and ensures no customer message falls through the cracks. The macros feature for templated responses has also improved consistency in how we communicate with customers while still allowing for personalization. Overall Gorgias has made our support operation significantly more efficient and has helped us deliver a faster, more consistent customer experience. Review collected by and hosted on G2.com. What do you dislike about Gorgias? The main frustration with Gorgias is the pricing model, which is based on ticket volume rather than a flat monthly fee. As our order volume grows and customer inquiries increase, the cost scales up quickly in ways that can be difficult to predict and budget for. During peak seasons like the holidays when support volume spikes, the costs can increase significantly in a short period. The reporting and analytics capabilities, while functional, could also be more robust, as pulling deeper insights into team performance and customer trends often requires exporting data and working with it outside the platform. There are also occasional limitations in the automation logic that make it difficult to build more complex workflows without workarounds. None of these are dealbreakers given how much value Gorgias provides, but the ticket-based pricing in particular is something we keep a close eye on as the business scales. Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? Gorgias solves the fundamental challenge of managing high volumes of customer support inquiries efficiently without sacrificing the quality of the experience. Before Gorgias, handling support across email, social media, and chat required jumping between platforms and manually looking up order information in Shopify, which made response times slow and created inconsistencies in how customers were handled. Gorgias consolidated all of that into a single inbox with Shopify data surfaced directly in every ticket, which has dramatically reduced the time it takes to research and resolve issues. The automation capabilities have allowed us to handle a large percentage of routine inquiries without any agent involvement, freeing our team to focus on situations that genuinely require human attention. The biggest overall benefit has been the ability to scale our support operation alongside business growth without proportionally scaling headcount, which has kept our support costs manageable while maintaining a high standard of customer service. For an ecommerce brand where post-purchase experience is a key driver of repeat business and loyalty, having a reliable and efficient support operation powered by Gorgias has had a direct positive impact on customer retention. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ewa K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ewa K.") EK Ewa K. Director of Customer Service & Sales Operations Mid-Market (51-1000 emp.) 3/13/2026 "Seamless Customer Support with Reliable AI Tools" 5/5 What do you like best about Gorgias? I like that Gorgias is easy to set up and delivers reliable performance. Gorgias supports me with an account rep who is available to guide me and solve any concerns quickly. The AI Agent and AI Shopping Assistant have been especially valuable for our business as we have limited business hours and AI is available 24/7 with solid customer service skills and actions. Review collected by and hosted on G2.com. What do you dislike about Gorgias? This is small, but the only options for UI is dark and light - nothing in between. Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? I use Gorgias for customer support to answer product and order questions as well as engage with shoppers on our website through the AI Shopping Assistant Review collected by and hosted on G2.com. Show More 6/19/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BB Brad B. Customer Engagement and Tele Sales Account Manager Mid-Market (51-1000 emp.) 3/4/2026 "Great Team Support, Responsive Product Improvements, and Easy Multi-Account Management" 5/5 What do you like best about Gorgias? The support I receive from Alex Theodore and the rest of the gorgias team is great. It feels like Gorgias listens to product, process improvement ideas and integrates them. I manage 7 different Gorgias accounts and find it easy to move back and forth between accounts. Review collected by and hosted on G2.com. What do you dislike about Gorgias? The actual support@gorgias.com is not quick and usually takes a few days or more to respond to me. If I provided that type of service to my clients, they would terminate our relationship. I'd like to see an expedited queue for large firms such as Cart.com to respond to my requests timely. Kind of like a Frequent flyer program, I receive perks from American Airlines because of how much business I provide them, I'd like something similar from Gorgias Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? Utilizing AI functions has helped us scale brands faster. Also the ease of implementation when setting up a new account can be done fairly quickly Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Emily M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily M.") EM Emily M. Director of Customer Experience Mid-Market (51-1000 emp.) 3/2/2026 "ZERO Regrets - You can't convince me otherwise" 5/5 What do you like best about Gorgias? Gorgias is a CRM tool built FOR CX BY CX. That’s huge in the CX space, especially when we’ve so often had to bend our operations to fit tools designed for Sales. Our transition from Salesforce to Gorgias was a breeze, since it integrates so seamlessly with Shopify. On top of that, we no longer depend on developers; instead, we can empower our team to build out backend workflows and customer-facing self-service tools, and elevate the customer journey in a way that truly fits both our customers and our agents. I also LOVE how Gorgias focuses on building out community in CX. Review collected by and hosted on G2.com. What do you dislike about Gorgias? Excited to see the insight capabilities grow. Gorgias is GREAT at listening to customer feedback, and I know this has been a hot topic from users for a minute. Hoping to see advancements similar to VoC tools. Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? Gorgias has enabled our team to automate about 50% of our customer interactions. This gives customers immediate, self-service solutions while also freeing up our agents to spend more time connecting with the customers who truly value a human touch. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller HS Hannah S. Operations Specialist Mid-Market (51-1000 emp.) 2/18/2026 "Gorgias Centralizes Support and Supercharges Shopify Automation" 5/5 What do you like best about Gorgias? What I like best about Gorgias is how seamlessly it centralizes customer support while allowing us to scale through automation. The AI Agent has been especially valuable in handling product inquiries and shopping assistance, providing personalized recommendations, linking directly to products, and maintaining strong CSAT performance without manual intervention. Beyond AI, the Shopify integration is extremely powerful. Being able to see order data, issue refunds, edit orders, and manage tickets directly within one platform significantly improves efficiency for our team. The ability to build macros, rules, and custom views also allows us to tailor workflows to match operational needs rather than forcing a rigid support structure. From an operations perspective, the reporting and automation insights give us visibility into interaction volume and performance trends, which helps with forecasting and planning. It’s a strong balance of customer experience and backend control. Review collected by and hosted on G2.com. What do you dislike about Gorgias? The AI Agent is powerful, but the training and knowledge base configuration can be complex. There are a lot of rule nuances and automation layers that require careful setup, and the learning curve can be steep when optimizing for more advanced use cases. More streamlined documentation or clearer guardrails around rule logic would improve the experience. Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? Gorgias is solving the challenge of scaling support while maintaining quality. The AI Agent handles a large portion of repetitive inquiries, and the ability to review conversations and provide feedback allows us to continuously refine performance. The iterative improvement process is a major advantage. Combined with strong Shopify integration and support from our account team, it enables both operational efficiency and improved customer experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Joseph C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph C.") JC Joseph C. Vice President Operations Consumer Electronics Small-Business (50 or fewer emp.) 7/20/2026 "Great Integrations and Very Good Support" 4/5 What do you like best about Gorgias? Integrates with our other support tools and the support has been very good. Review collected by and hosted on G2.com. What do you dislike about Gorgias? There could be better chat features for out support team. Also, it would be nice to not have emails going out from Gorgias domain. Would be better from out domain. Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? Simple problems are getting solved through our Gorgias Help Center. Getting customers quick access to documents and videos has been nice. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 5/20/2026 "Gorgias Keeps Our Customer Support Fast, Organized, and On-Brand" 5/5 What do you like best about Gorgias? Gorgias is helpful for the RajaniMD team because it keeps customer support organized, faster, and more consistent. It lets us use approved macros for common questions, maintain the RajaniMD brand voice, and quickly handle order, shipping, return, product, promo, and account-related issues in one place. The range of integrations is very helpful. Our support person, Hannah, is also very knowledgeable and helpful. The AI has made our CS team more agile and available for real issues. Review collected by and hosted on G2.com. What do you dislike about Gorgias? Online chat support is not always available or responsive. Training the AI can be time consuming. Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? Gorgias solves repetitive and inconsistent customer support by organizing common replies for returns, shipping, product questions, subscriptions, promos, and troubleshooting. It benefits me by saving time, reducing guesswork, and helping me respond faster in a consistent RajaniMD voice. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KC Karolina C. Head of Marketing Small-Business (50 or fewer emp.) 3/31/2026 "Seamless Shopify Integration and Powerful AI in the Gorgias Dashboard" 5/5 What do you like best about Gorgias? The AI features and being able to manage orders right in the Gorgias dashboard. It integrates with Shopify seamlessly and allows us to do everything we need to without leaving the app. Nothing has broken on us yet and the performance of the app has been interrupted. Review collected by and hosted on G2.com. What do you dislike about Gorgias? The price of the software is quite steep. Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? We used to use Zendesk and while we were quite happy with it at the time, Gorgias has elevated our experience and made it much quicker to respond to customer queries. While we still have quite a few snags with the AI agent who does give the wrong answers sometimes, it is still faster and more efficient than Zendesk. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 5/1/2026 "Streamlined Ticketing and Response Times Built for Customer Service Teams" 5/5 What do you like best about Gorgias? It’s clearly built with customer service teams in mind. It simplifies workflows by making it easy to file conversations and tickets in the right place, and it also helps the team manage response times more effectively. Review collected by and hosted on G2.com. What do you dislike about Gorgias? We have three Klaviyo accounts and two sites across three main regions. With Gorgias, we only have one account, so it’s difficult to keep track of where all the customer tickets are coming from. It would be really helpful to have a way to tag the customer immediately when they enter the ticket system, so we can quickly identify the correct site or region. Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? With the help of AI agents and smart AI filing, Gorgias is helping us cut down on customer support agent hours, and keep customer satisfaction high Review collected by and hosted on G2.com. 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