TeamSupport

TeamSupport

4.3
(557)

A powerful customer support suite with a focus on collaboration.

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TeamSupport Reviews

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Showing 557 TeamSupport reviews
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Chris K.
Validated Reviewer
Review Source
View Original May 16, 2019
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Matt B.
Validated Reviewer
Verified Current User
Review Source

"All-encompassing, robust, helpful customer service application "

What do you like best?

It gives me the ability to do everything I want and need to do in order to provide top-notch service to my customers. It's literally a one-stop shop. I can record calls, respond to emails, host a robust knowledge base, respond to customers via chat, host a community forum, and a lot more. Everything is easy to use and works extremely well.

What do you dislike?

The only thing is that there is so much functionality, sometimes it can get overwhelming to figure out how to do everything. Granted, I don't want them to dumb down the product because all the functionality is valuable. But just realize that with the level of functionality, it does take a lot of training and setup to get it to run how you want it to.

Recommendations to others considering the product:

Definitely consider TeamSupport if you are needing an all-in-one software solution. It will surprise you how much it can streamline for you so that you can get your work done quicker and keep all your information together.

What problems are you solving with the product? What benefits have you realized?

With TeamSupport, we are using a full-scale software for the first time as a small company. The amount of things we can do using the software is staggering. Using it to streamline our interaction with the customer is incredibly helpful. Our previous workflow utilized a shared Outlook email address, and involved a lot of putting customers on hold and asking "Did anyone talk to so-and-so about this issue?" Now we have that info right at our fingertips without wasting time.

What Help Desk solution do you use?

Thanks for letting us know!
Daniel C.
Validated Reviewer
Verified Current User
Review Source

"Powerful, user-friendly help desk solution with the best customer service team in SaaS!"

What do you like best?

TeamSupport is very easy to use. The User Interface is top-notch, will all the features you need to quickly and accurately respond to customer inquiries. From an Admin perspective, TeamSupport's reporting is world-class. Being able to create my own reports based on any value in TeamSupport has been a immense time-saver. TeamSupport has always been very responsive with feedback and new feature requests. I had inquired about Agent single-sign-on previously, and was added to the beta-tester group for the feature. Their Sales and Support team are world-class. They have always been helpful and friendly throughout our time with TeamSupport.

What do you dislike?

While you can absolutely begin using TS right out of the box, some of the more powerful features require more setup.

What problems are you solving with the product? What benefits have you realized?

Coming from using Outlook to track and respond to customer requests, TeamSupport has made it much simpler to see what tickets are in the pipeline. I can also track ticket volumes to make sure each agent is handling their share appropriately.

Austin H.
Validated Reviewer
Verified Current User
Review Source

"An effective help desk that improves teamwork"

What do you like best?

When you start working within a company, usually more traditional means such as e-mail are used to solve customer problems, but these means end up being useless and slow.

In our company we were seeing several HElp Desk and in the end we chose TeamSupport, mainly because it offers a lot of facilities to have a fluid communication with the clients.

Within these facilities you can see the ability to tag queries, the possibility of attaching notes to each client with additional information, generating customized reports.

Everything previously mentioned makes it a robust, practical and simple support system.

What do you dislike?

The application for Android and IOS devices from Teamsupport works well, but I think it is too limited compared to the web version, so I think they should add more content and that the way to access tickets and queries is easier in the app.

Recommendations to others considering the product:

Answering through means such as e-mail is quite inefficient, greatly increases the response time. It is advisable for any company to have a help desk that allows faster communication and also to provide more effective solutions to customers. Teamsupport is a good help desk software with a complete ticket system, a simple configuration that guarantees better communication.

What problems are you solving with the product? What benefits have you realized?

The amount of information available in the tickets of the clients, generates that you can focus on solving the problems efficiently and quickly and you do not need excessive information questions, since it has a fairly complete ticket template. This has helped us a lot to be more effective with customers and to make them more satisfied.

Also in addition to generating more satisfaction for customers, the ease of organizing tickets saves time and that time we end up investing more effectively in other customers, which generates positive feedback both in our team, and with our customers.

Sharon B.
Validated Reviewer
Verified Current User
Review Source

"Excellent product and support "

What do you like best?

The flexibility to meet our needs with the options in TeamSupport. The numerous integration options and the workflow automation are valuable to us.

To ensure consistent handling of our support tickets, we have enabled numerous automated processes. This provides the consistency we want, and improved productivity.

What do you dislike?

We have minimal dislikes. There are a few things that are not as intuitive as I think they could be. An example is in the Tickets, the options in the right pane are not all obvious how to populate.

Recommendations to others considering the product:

I highly recommend TeamSupport because of the flexibility TeamSupport provides.

What problems are you solving with the product? What benefits have you realized?

Ensuring our product support cases are handled properly from beginning to end.

The biggest benefit is the integration to our Azure Dev Ops for issues that may need software modifications.

Benson N.
Validated Reviewer
Verified Current User
Review Source

"TeamSupport has increased customer satisfaction by enabling easy tracking of cases"

What do you like best?

Its cuts on operating cost, it's easy to use and very efficient as well. It has affordable pricing, it improves business to business customer loyalty. It has a trial version

What do you dislike?

TeamSupport is an amazing Help Desk software i have been using it as a trial version and it has been just great

Recommendations to others considering the product:

If you have a large base of customers and a little down on agents responding to customers this is the software for you. It cuts down on operating cost and time

What problems are you solving with the product? What benefits have you realized?

The company is able to support more customers with fewer support agents, it has reduced our support team's operating costs, it has increased our customer satisfaction, it has helped us get our response times to customers down.

Maureen K.
Validated Reviewer
Verified Current User
Review Source

"Easy to use and simplifies managing support department"

What do you like best?

Team Support is very intuitive! It makes it easy to see what's coming in and what needs to be done. I like the reporting features for the most part, and especially the dashboard.

What do you dislike?

Sometimes it's difficult to get the information I need out of the reporting features. We still haven't figured out the best way to handle individual queue management and in particular, the backlogs.

Recommendations to others considering the product:

I have found the support team so helpful and willing to explain the software to me. Most of the time my questions are answered quickly through the chat and if not, they resolve my issues/answer my questions through a ticket in a very timely way. Team Support is super intuitive and helps us manage our team and our customer needs well.

What problems are you solving with the product? What benefits have you realized?

We are increasing response times and are better able to view customer history and evaluate who needs additional attention. We are using Team Support to track what work our CS department does for PS and other departments with different groups and ticket types, which financially helps lower our CS costs.

Stewart A.
Validated Reviewer
Verified Current User
Review Source

"Fantastic support software"

What do you like best?

Being web based is fantastic. It allows the users to access it from phones or anywhere. That alone has greatly increased productivity. Tickets can be easily shared and check by the client through a customizable portal. The reporting features are rich.

What do you dislike?

There is not an Android/iPhone app to use with the product. You have to use your phone's browser

Recommendations to others considering the product:

Our group has greatly increased our productivity. The learning curve to use TeamSupport is almost nothing. It is that easy.

Reporting is very nice and every user can make their own reports. They can then easily put them on their dashboard. It could be a little more feature rich as sometimes we have to write multiple reports and then blend them in Excel to get the info we need.

Definitely plan your migration as data cannot be changed via import so you will manually have to make changes to imported data. This could be a lot of manual changes if you are not careful. Luckily they have a roll back feature for imports that allows you to pull it out if you find a mistake within a period of time.

What problems are you solving with the product? What benefits have you realized?

Our old software was very cumbersome. We have a phenomenal increase in productivity and collaboration.

Sean K.
Validated Reviewer
Verified Current User
Review Source

"Great issue support and management system"

What do you like best?

TeamSupport makes it easy to handle high volumes of support requests quickly and efficiently. Like many ticket tracking systems, TeamSupport provides integration with email to make it easy for customers to open support requests and respond to updates, but where TeamSupport really shines is in its "ticket deflection" features, which make it easy for support staff to find similar support requests and re-use the resolutions of those issues to subsequent requests. This makes it easy for staff to complete common issues and dedicate time to the more unique issues that require more effort. It's also easy to turn some of the more common issues into wiki articles that customers can search with TeamSupport's Customer Hub.

What do you dislike?

Though TeamSupport makes it easy with its related and parent-child ticket associations to keep similar issues grouped together and to send status notifications to all customers affected by a bug at once, to the best of my knowledge there's no built-in functionality to establish ticket dependencies that prevent some tickets from being closed until other dependent tickets are closed first.

Recommendations to others considering the product:

The issue tracking / customer self-service software market is more and more competitive these days. TeamSupport's steadily adding new features and providing webinars to their users to teach us how to leverage these features. Additionally, TeamSupport provides excellent support to their own users (i.e. us)!

What problems are you solving with the product? What benefits have you realized?

We are a small business reseller of OnBase by Hyland. We also provide custom solutions backed by those enterprise content management (ERM) systems for specialized services or tasks. We use TeamSupport's searching, reporting and ticket deflection features to support our proportionally large customer base.

Nishant S.
Validated Reviewer
Verified Current User
Review Source

"a real ticketing system that is ready to go"

What do you like best?

Real time customer alerts , the ability to perform and archive screen and video recordings , the ability to organize product tracking.

The easily understood customer user interface is attractive.

The cloud based software is consistently updated by their company which we like.

What do you dislike?

Formatting within tickets could use some improvement.

What problems are you solving with the product? What benefits have you realized?

The only negative to teamsupport is being unable to open in seperate tabs, and that the tabs for tickets/inventory items open in the same browser window. This can make it quite confusing if you're used to having a couple of tabs open at one time. But once you've gotten used to it it's fine. For example you can use one specific browser for team support and then use multiple tabs in a different browser.

U
User
Validated Reviewer
Verified Current User
Review Source

"Very robust, easy to use"

What do you like best?

The area that has been the most use to me is the Knowledge Base. We get a lot of support calls with different errors, and we used to have all the errors documented in a Word doc that quickly grew to over 65 pages, with screen shots and possible resolutions of the errors. It was terrible to have to scroll through a 65 page document (and one that would keep growing) to find the error I was looking for. We couldn't search effectively in that document because the screen shots weren't searchable. Now that all of that info is in our knowledge base, it's easy to find. Another feature I really like is being able to capture all of the information about a customer, the implementation project, and subsequent support calls in one place.

What do you dislike?

The search functionality is very robust and has a lot of features, but when using the search bar at the top of the screen, when it brings back a list of findings and I choose one, in order to get the search results back if I have to look at a different result, I have to perform the search again.

Recommendations to others considering the product:

Great system to help keep track of support tickets. Easy to use, reliable, helps collaboration.

What problems are you solving with the product? What benefits have you realized?

Team Support has brought our team together - we collaborate more. And the sharing of information is so much easier.

Nathan L.
Validated Reviewer
Verified Current User
Review Source

"Teamviewer is very user friendly and makes for efficient team communication."

What do you like best?

I love the ability to collect data across our entire team, and export it to show trends that are helpful to find where attention is needed most. The product is laid out clearly in an easy-to-use user interface and has enough features to keep our help desk growing with our ever-changing needs.

What do you dislike?

I dislike the inability to create reports in a PDF format. Also, there are some minor features that could use improvement, for instance having to start from scratch when amending existing date fields.

Recommendations to others considering the product:

Team Support is a great product that is continuing to improve. Though originally it was found to be filled with bugs, it is apparent that they are on a mission to improve their product and listen to customer input.

What problems are you solving with the product? What benefits have you realized?

We are solving the problem of inefficiency, and directing our development team to areas of our software that need the most critical attention. Prior to using TeamSupport, our team relied on email to organize our helpdesk. With this application, we have become much more streamlined, which leads to more efficient service and happier customers.

Ben S.
Validated Reviewer
Review Source

"It is the technical assistance organizer and is perfect for any company"

What do you like best?

it makes it easier for the whole team to focus on the clients with the excellent support tools that it offers us, we have been able to resolve what we could not previously. All its features are fantastic.

What do you dislike?

There are some loops in the rules of support ticket automation that are difficult to understand and these limitations are a small software problem that should be resolved.

Recommendations to others considering the product:

I think it is the perfect software to perform all your daily tasks as it is a very suitable plot to meet short-term requests which generates a gain in time that is always appreciated by all of us and improves internal communication as we all tend to be more coordinated.

What problems are you solving with the product? What benefits have you realized?

we use this software in three departments of our company which are completely separate facilities due to their nature and functions in our company but they fulfill the orientation towards the outside of the technical audience in computer engineering and the processing of documents to better manage our technical documentation group in the field of publication and reviews.

Gregory E.
Validated Reviewer
Review Source

"The solutions with burials are endless is fantastic"

What do you like best?

TeamSupport makes the configuration of the portals extremely easy and really performs very advanced functions to support in which people can be useful to offer them excellent support and better handling of the documentation that they are introduced.

What do you dislike?

Should provide more explanations to implement all the right functions at the time of answering any task here. It has many functions and it would be of great help a basic tutorial for those who are not very familiar with the software.

Recommendations to others considering the product:

I would highly recommend it because it has everything just need to polish some details but it could easily be what is playing with accuracy as our customers are completely satisfied with the work we have provided thanks to this great tool.

What problems are you solving with the product? What benefits have you realized?

Since we acquired the software we have seen how the application has grown by implementing more tools that have been a great help since its launch we have discovered how extremely powerful this tool can be, with the software we have improved the response time to our clients and that has been a positive impact on the recommendations of our clients with unknown persons since our price times have been greatly improved since their implementation.

Robert M.
Validated Reviewer
Review Source

"The best customer support tool"

What do you like best?

It is an excellent product for companies of any size and to facilitate the administration of a support for the client that offers a very easy interface to manage to assign the ticket to each user so that at the same time the efficiency of the company and the time of response.

What do you dislike?

They should improve the system to correct the words since sometimes at the end of the sentence instead of staying where they want to make notes of additional corrections could also improve the address book to facilitate the sending to email of agents or usual customers

Recommendations to others considering the product:

Is the best tool for customer support and is efficient and effective for communication with our customers to keep in control what is happening with our product and know what we can improve

What problems are you solving with the product? What benefits have you realized?

Our company has allowed us to add large volumes of discrepancy details of our consumers with our services which has allowed us to focus more on customer service and not only on sales options in software applications.

Micheal K.
Validated Reviewer
Review Source

""Incredible help and the management framework""

What do you like best?

TeamSupport is anything but difficult to execute and use for the care staff and clients that submit demands. It incorporates all around effectively with our condition and the help from Team Support is amazing. The reports are vital to our group and exceptionally valuable for responsibility of care staff, yet additionally to help distinguish drifting inconvenience spots in our condition. The interface for clients is simple for them to embrace and depend upon. The various coordination choices, the work process mechanization are important to us.

What do you dislike?

The mobile application of TeamSupport has limited features.

Recommendations to others considering the product:

It is client - cordial and simple to effectively follow calls and messages. Point of fact, anybody dealing with a bustling help work area condition and who are OK with a cloud based arrangement ought to pick TeamSupport.

What problems are you solving with the product? What benefits have you realized?

With TeamSupport, we are utilizing a full-scale programming. It enables me to do all that I need and need to do so as to give first rate administration to our clients by streamlining our communication with the client and furthermore extremely simple for our clients to open tickets for our group. Group Support is substantially more productive in taking care of tickets and overseeing clients.

Ashley J.
Validated Reviewer
Review Source

""Incredible issue backing and the board framework""

What do you like best?

TeamSupport makes it simple to deal with high volumes of help asks for rapidly and proficiently. In the same way as other ticket following frameworks, TeamSupport gives mix email to make it simple for clients to open help demands and react to refreshes, however where TeamSupport truly sparkles is in its "ticket redirection" highlights, which make it simple for care staff to discover comparable help solicitations and re-utilize the goals of those issues to consequent solicitations. This makes it simple for staff to finish regular issues and commit time to the more one of a kind issues that require more exertion. It's additionally simple to transform a portion of the more typical issues into wiki articles that clients can seek with TeamSupport's Customer Hub.

What do you dislike?

Despite the fact that TeamSupport makes it simple with its related and parent-kid ticket relationship to keep comparative issues gathered together and to send status warnings to all clients influenced by a bug without a moment's delay, to the best of my insight there's no worked in usefulness to set up ticket conditions that keep a few tickets from being shut until other ward tickets are shut first.

Recommendations to others considering the product:

The issue following/client self-administration programming market is increasingly more aggressive nowadays. TeamSupport's relentlessly including new highlights and giving online classes to their clients to show us how to use these highlights. Moreover, TeamSupport gives fantastic help to their own clients (for example us)!

What problems are you solving with the product? What benefits have you realized?

We are a private venture affiliate of OnBase by Hyland. We additionally give custom arrangements supported by those venture content administration (ERM) frameworks for particular administrations or undertakings. We utilize TeamSupport's seeking, detailing and ticket avoidance highlights to help our relatively extensive client base.

sandra r.
Validated Reviewer
Review Source

"vision as a customer"

What do you like best?

Customer support has a good signal, the most important thing that the client is giving good results. Your response time when tickets are generated until the moment of self-service availability. The intuition of the support team is easier to understand.

What do you dislike?

Sometimes it is difficult to get the information I need from the reporting functions. We have not yet discovered the best way to handle the management of individual queues and, in particular, the arrears.

In my opinion, when installing, we should have a thorough induction since many of the analysts find it difficult to obtain the information. Maybe when we become familiar with the management tool things can change. In the case of queue management there is still slowness and many delays when we navigate in the tool. We must bear in mind that the company requests an internal tool to provide solutions to customers.

Recommendations to others considering the product:

The company financially saves on staff time, as such it means that we are on the right track without reducing the productivity of the organization.

What problems are you solving with the product? What benefits have you realized?

The company demanded a web tool that can connect with all the company's teams, and merge all the alternatives to address the problems of our customers, thanks to this great solution, the response times to our customers are better.

Eric H.
Validated Reviewer
Verified Current User
Review Source

"The road to perfection is a long one, and TeamSupport is on it's way"

What do you like best?

Excellent product, excellent team, excellent company. An exemplar in excellence in every dimension.

Outstanding customer service. In it's own league vs. Zendesk, Freshdesk, Kayako, Zoho, others.

Excellent design, onboarding process, and features.

What do you dislike?

There are bugs. It is not perfect. The documentation is good and needs improvement. Some features need to be updated.

Recommendations to others considering the product:

TeamSupport is not intended for B2C. I do not endorse TeamSupport for B2C.

But for B2B, it has rocked my world, I am very happy with the product, the team, and the company. The cost is very reasonable, and the value is excellent.

No other vendor has come close to their level of customer service - even before I was a customer.

What problems are you solving with the product? What benefits have you realized?

We are using TeamSupport for:

1) Internal and external collaboration for geographically and temporally distributed teams.

2) Self-service customer hub.

3) Issue tracking (ticketing).

Eventually, we may get to reporting, dashboards, and other features, but we have barely begun to scratch the surface of our potential implementation.

TeamSupport is an industrial-strength, general-purpose solution. It is broad and deep. Most shops will only use a fraction of the features and capabilities. It can be overwhelming, even for the technically savvy. Expect a steep learning curve - because there is a lot of meat on this bone. I am enjoying the meal, at length, and savoring every bite.

I
Internal Consultant
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Exelente trabajo "

What do you like best?

lo fácil que es trabajar en la plataforma , ya que con presionar algunos pocas opciones puedes trabajar fácil y sencillo.

What do you dislike?

Los tiempos de carga de cada archivo ya que cuando entras a cargar un ticket , tarda demasiado y en ocaciones pinchas sobre un link y no te envía al ticket que seleccionaste.

Aun falta por mejorar algunas cosas pero pueden seguir mejorando para a si brindar un buen servicio.

Recommendations to others considering the product:

Es un muy bueno , lo mejor es lo fácil y rápido con lo que trabajas ademas de que es fácil de aprender y muy rápido te adaptas al sistema.

No duden en trabajar en temsupport .

No se van arrepentir

What problems are you solving with the product? What benefits have you realized?

Lo fácil de usar para el trabajo en equipo ya que con solo unos pocos dígitos puedes localizar un caso de algún cliente o un tema en especifico.,

Elizabeth K.
Validated Reviewer
Review Source

"A solid help desk software"

What do you like best?

Easy to use. TeamSupport is very well designed and is obviously designed by people who are mindful of their customers. I can quickly find what I need and I didn't find any of the customizable features confusing.

Quick updates to log new ticket information. This is nice if you are on the phone or just tried to contact someone and have an open ticket to make a quick note.

What do you dislike?

The ability to divide a ticket would also be very nice. Sometimes customers send multi - part e - mails and we would like to have them listed as two tickets.

When closing a ticket, and entering the time, there is no easy way to select a time, you can scroll up or down only.

Recommendations to others considering the product:

It is user - friendly and easy to efficiently track calls and emails. We have also been able to connect our telephone system to TeamSupport so that customer information appears when calling from a known telephone number.

What problems are you solving with the product? What benefits have you realized?

TeamSupport is used by many of our departments throughout our business to track program issues, customer and employee tickets.

Paul P.
Validated Reviewer
Verified Current User
Review Source

"Perfect Help Desk software for a software developer"

What do you like best?

The best feature of the software is the clear visibility of your outstanding actions. A simple "read/unread" flag, exactly the same as popular email packages, ensures that even the newest members of staff can quickly see what needs acting upon with minimal training.

What do you dislike?

Colour scheme - Grey text on a blue background on the menu's isn't the clearest thing to read.

Recommendations to others considering the product:

Without a doubt, anyone managing a busy help desk environment and who are comfortable with a cloud based solution should choose TeamSupport. It's particularly suited to software developers, as it makes it incredibly easy to connect with other systems

What problems are you solving with the product? What benefits have you realized?

Deploying TeamSupport was a matter of need, as our previous Help Desk system had become obsolete and EOL, meaning we couldn't source licences for additional users. When we were searching for new products however, we wanted to significantly improve our customer engagement, and communicate quicker and more effectively when solutions to issues became available, or questions needed to be asked. In deploying TeamSupport, with it's strong emphasis on conversation threads, rather than simply information capture, encourages and eases the idea that support is a process, not cut and dried challenge/response. Since deploying TeamSupport we've seen our outstanding call volume drop from over 150 tickets down to an average of 35. We've also significantly reduced the training time for new starters from 4 hours on our previous system, to around 15 minutes.

Gwendolynn S.
Validated Reviewer
Verified Current User
Review Source

"Great collaborative software with many different features"

What do you like best?

I love that Team Support is a "one stop shop" for many different facets of support and team workflow. From this one application, we can manage all our email support requests, chat with other reps about tickets, pull meaningful reports about our support volume AND now we have integrated customer support Chat. We can also use it track and prioritize projects. Teamsupport is always enhancing their product to make our jobs easier. They are also very responsive to idea requests.

What do you dislike?

Some of the reporting and sorting features still need improvement to be most useful. For example, when you search by ticket tag I'd love to be able to preview a result before clicking on it. Also, the in-ticket screen recorder is nice but it needs a few more 'frill's (like selecting a portion of the capture window and better stop/pause/start control interface) to replace my current screen recorder. I also have a hard time searching for tickets by keyword and sometimes the search bar is simply nonresponsive. These are small things compared to the many benefits of the system, though!

What problems are you solving with the product? What benefits have you realized?

Before using Team Support my company relied on a shared email address and split up tickets according to timed shifts (one person ends at 11:59 and another begins at 12:00.) Luckily, when I came to my company they had already been using Team Support for 1 year. More recently, the integrated customer Chat feature with great response from our clients. We only see this improving our support quality as we can help customers with quicker support needs immediately.

Peter J.
Validated Reviewer
Review Source

"everything is good with TeamSupport!"

What do you like best?

With TeamSupport we can easily manage tickets and to keep up with our clients. We started to use its dashboards and I really enjoy working with them, edit and customize them as well so it can meet our needs. There is great feature for storing of customers and this means that we can attach the customer with all of their information to the ticket. The auto-replay feature allows us to set up various messages for various types of tickets as well.!

What do you dislike?

they could include special area where we can upload videos in the knowledgebase.!

Recommendations to others considering the product:

great software,i highly recommend it!

What problems are you solving with the product? What benefits have you realized?

It helps us to solve lot of issues for our clients, we can easily keep up with individual clients and organization and to better solve all their issues. We are able to monitor happiness of client, total counts and much more.!

Joanne K.
Validated Reviewer
Verified Current User
Review Source

"Getting Started with Team Support"

What do you like best?

Team Support has some great features. There is great flexibility in some of the setup. After setup, it is very easy to use. Reporting capabilities are great and Ticket Views allow you to drill down to see nearly anything in the system with ease.

What do you dislike?

Some glitches occasionally. There is no good way to get new requests handled. There are several features that we would like 'tweaked' to our needs and those things are not possible. Some of the features would be totally great if they would have a few options for usage. All fields cannot be reported on or set up in Views. Increasing this capability would be a benefit for us.

Recommendations to others considering the product:

Be sure to know and understand how all of the features work within Team Support before beginning configuration. We started in one direction and then needed to change course, which was a bit cumbersome. Still, a fairly smooth transition for the users and customers.

What problems are you solving with the product? What benefits have you realized?

We are a customer support help desk providing service to hundreds of customers. Our ticket tracking system is crucial to our success and our customers. Transitioning to Team Support was very easy for our customers. It is very easy for our customers to open tickets for our team. Team Support is doing a great job for us.

Learn more about TeamSupport

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TeamSupport
4.3
(557)