What do you like best?
Excellent product, excellent team, excellent company. An exemplar in excellence in every dimension.
Outstanding customer service. In it's own league vs. Zendesk, Freshdesk, Kayako, Zoho, others.
Excellent design, onboarding process, and features.
What do you dislike?
There are bugs. It is not perfect. The documentation is good and needs improvement. Some features need to be updated.
Recommendations to others considering the product:
TeamSupport is not intended for B2C. I do not endorse TeamSupport for B2C.
But for B2B, it has rocked my world, I am very happy with the product, the team, and the company. The cost is very reasonable, and the value is excellent.
No other vendor has come close to their level of customer service - even before I was a customer.
What problems are you solving with the product? What benefits have you realized?
We are using TeamSupport for:
1) Internal and external collaboration for geographically and temporally distributed teams.
2) Self-service customer hub.
3) Issue tracking (ticketing).
Eventually, we may get to reporting, dashboards, and other features, but we have barely begun to scratch the surface of our potential implementation.
TeamSupport is an industrial-strength, general-purpose solution. It is broad and deep. Most shops will only use a fraction of the features and capabilities. It can be overwhelming, even for the technically savvy. Expect a steep learning curve - because there is a lot of meat on this bone. I am enjoying the meal, at length, and savoring every bite.