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Best Help Desk Software

Help desk software is designed to provide a customer with information and support regarding a company’s products or services. Customer inquiries are typically submitted via multiple channels including email, phone, or social media.

Help desk software provides a ticketing system for staff to organize and respond to customer inquiries as well as create information portals on the company’s website. Help desk platforms are used by customer service teams to streamline the support process and provide analytics into customer engagement across all communication channels. Help desk software may contain additional self-service, social customer service integrations or live chat software modules, or they possess those capabilities to create a complete customer service experience. Those that strictly concentrate on customer support tickets often integrate or run side-by-side with these other customer engagement products.

To qualify for inclusion in the Help Desk category, a product must:

  • Organize external customer inquiries into tickets for support agents
  • Aggregate inquiries from emails and a customer portal
  • Assign tickets to support agents for prompt service
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Help Desk reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

Compare Help Desk Software

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    Tender Support is an online customer support solution.

    UVdesk Helpdesk is an eCommerce Helpdesk System which is built for providing you the supreme quality of support.

    Vtiger's Help Desk Edition helps small and medium-sized business support organizations provide better customer support. It consolidates and centralizes support requests from multiple channels (including email, calls, the customer portal, chat, and social media) by automatically transforming them into cases in its case management tool, linking to related CRM contacts, and correspondence, notes, projects and other related objects. This provides support agents with a comprehensive history of the case's progress, enabling for more productive engagements and faster resolutions. The support edition's SLAs can be customized and applied based on rules to ensure that all cases are addressed in an appropriate amount of time. Insights and reporting tools help managers identify bottlenecks in the case pipeline, from overworked reps, to slow customer responses. An FAQ that's buildable from cases ensures and accessible to customers ensures no wasted time. All of this ensures that customers receive prompt, high-quality service, and that customer satisfaction scores remain high.

    365Ticketing- Versatile SaaS ticketing system which can be used as a help desk software, issue tracking software or as an incident management software.

    Abhisi is a Help Desk Software that answer support requests anytime, from anywhere using any device.

    ACANOTION help desk software is a Microsoft windows desktop software package that allows you to log support calls and jobs for anything ranging from help desks to problem tracking with products and services.

    Akio Unified is a cloud-based, unified customer engagement platform. A great customer experience starts with a satisfied support team. Akio provides your agents with tools that are powerful yet simple, keeping their workload light and enjoyable. In addition, Akio Unified provides managers and supervisors with all the necessary tools and KPIs to help them meet their objective and guarantee the best possible customer service.

    Alcea HelpDesk gives organizations a competitive advantage by facilitating faster response times, increasing productivity, and ensuring that reported issues are being looked after.

    Any Request is a customer service software that allows users to store and track all customer requests.

    Service Support is a SaaS solution for receiving and managing internal requests to the company, which covers all of your service centers: General Resources, IT, Telephony, Human Resources, etc.

    As businesses use more technology to run their daily operations, support is becoming increasingly challenging. Traditional customer service platforms are inadequate as they fail to facilitate engaging interactions, lack industry context, and are built for 1:1 support, making it nearly impossible to collaborate to quickly and efficiently solve issues. Boomtown’s support platform transforms your agents into heroes without any extra work. It is built specifically for teams that support brick and mortar businesses so it has the tools, workflows, knowledge, and context to solve issues fast.

    Combine all of your customer data so you can manage your support team without guessing or ugly spreadsheets. We help you easily identify and act on the biggest opportunities to increase team productivity, make customers happier, and help your business grow.

    Brimir is an open source ticket manager. Allows to send and receive support emails through a web interface received emails are converted to tickets, which can be assigned to agents.

    Founded by former Managing Principal of the NW Region of salesforce.com, Cadalys is a System Implementation partner that helps Fortune 500 and Global 2000 clients succeed. As successful businesses become more sophisticated and experienced purchasers of Salesforce and AppExchange Cloud implementation services, they demand consultants who have more than just an expertise in Salesforce technology. To truly succeed as a business utilizing Salesforce, consultants must have a business savvy and insight that matches their ability to develop and deploy complex technical solutions. Cadalys fills a unique role in the marketplace, complementing our Salesforce and AppExchange Cloud expertise with a rich business-centric approach and perspective. Anyone can deliver a project on time and on budget - we will ensure that your business initiative succeeds as well.

    There are many helpdesk softwares, or short helpdesks, but they are usually complicated and overloaded with functions. Central Desk, on the other hand, is not only set up in no time at all, but is also immediately comprehensible and easy to use. A helpdesk that basically starts where e-mail support is no longer sufficient, but the large systems are much too complex. Using Central Desk in everyday life is as easy as writing e-mails, only more comfortable and as effective as a helpdesk software.

    CERDAAC is an advanced software service that integrates calibration, maintenance, and service management for assets serviced by SIMCO, internal departments, or other service vendors.

    Chime for Lync allows you to connect your employees where and how they want to communicate with single-click chat access to help desk support

    Cingo enables companies to offer mobile app customer support across chat, voice and video.

    cliizii is designed for businesses who have existing customers that need to find out the Why! It harnesses the best features of online Focusgroup & Forum DNA blended with a social interface to keep participants engaged longer.

    Close Support help desk software is a multi-user service desk application, simple to install and easy to use. The software will enable your service team to work effectively and efficiently, solving problems and providing top class customer service.

    Help desk solution that allows you to directly interact with your customers rather than automating the process.

    Complaints Pro is a cloud software that helps you handle every customer complaint timely and efficiently, then it aggregates customer insights empowering you to improve your products and processes.

    Crowdbase is a knowlegde management platform that allows teams to easily share questions, answers, notes, and links in a private knowledge network, and then structures that data into relevant topics and visual pages to facilitate knowledge transfer, learning and discovery.

    Cyfeon's Customer Complaint Management Software is an end-to-end enterprise grade software solution specific to managing customer complaint activity for financial service compliance departments.

    Kapdesk is a customer service software that interact with customers and customer support executives, it has email support, Live Chat Support, Social Media Customer Support, Phone or Voice or Call Support, email Ticketing System.

    DataKnowl Contact easily connects your business with your customers on all channels

    ServiceNow Demand Management centralizes strategic business and IT requests, streamlining the investment decision process for new products, services, repairs, and enhancements.

    Key Features of DiamanteDesk - open-source allows full control over the system and its code base, easy customizations, extra development and integrations as well as building strong community around the product - modern and the most prospective technologies used: PHP 5, Symfony2, OroPlatform, Bootstrap, HTML5, CSS3 - deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay and Amazon marketplaces and stores, etc) and bug-tracking/project management tools (Jira, YouTrack, Redmine, Basecamp, etc) - full control of the system via API (Application Programming Interface) We know that there are a lot of helpdesk alternatives, that solve most of standard issues but also we know that there are a lot of companies that have special needs and they cannot be satisfied by standard tools. that's why we create open source customer support software to meet your unique needs and follow your business logic

    Dimelo Digital is a doftare that provide consistent service quality to all customers by processing customer inquiries according to SLAs, customer profiles and agent availability.

    Dimelo Mail is a software that manage inbound emails.

    ECTS is a cloud-based complaint management solution that helps businesses across various industry verticals to automate and manage their complaint workflow process. ECTS allows customers to submit issues and complaints electronically via external web portals. Users can notify appropriate staff members of incoming complaints, assign follow-up tasks, perform collaborative investigations and tracking progress until complaints are resolved. The software provides users with customizable settings to configure workflow processes and alter user actions at different stages of a complaint. Users are provided with a central dashboard and calendar to prioritize and keep track of active complaints. ECTS also enables users to upload, view, download and categorize documents. Users can perform searches based on customizable filters and generate reports. ECTS offers a perpetual and annual licenses. Support is available via phone, email and other online resources.

    Integrated Web based Solution for HelpDesk

    Enchant is a helpdesk and knowledge base software solution.

    eStreamDesk is a easy-to-use cloud-based help desk and ticketing system.

    eTicket is a PHP-based electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form.

    Cloud based Ready to Use for Admin and Agent. Easily integrable Web and Androind SDK for Subscriber. Create, Track, Categorize, Prioritize, Resolve tickets. Emails Alerts. Real time Reports.

    ExDesk is a complete help desk software solution for small and medium size businesses. It's a remotely hosted ASP service, web based, and accessed from any browser for ease of use and affordability. You get a fully configurable system that matches your workflow needs precisely and combines power and simplicity with rapid deployment.

    Faasthelp is a customer support and engagement tool designed to reduce customer support costs by 80% and increase customer conversion and engagement by 300%.

    Faveo service desk software with ITIL / ITSM compliance helps your team stay organized and keep tab on customer service.

    Easy to use email ticket and live chat helpdesk system.

    FuseDesk is a help-desk add-on for Infusionsoft.

    GS/HelpDesk is a complete internal IT service management solution for IBM Notes/Domino with support for the Notes client, desktop browser and mobile devices.

    Helloumi is a SaaS platform that helps companies engage users, using instant messaging for customer service and conversational commerce.

    HelpCenter.io makes it easy for you to create a great self-help support center site for your app or product or internal knowledge base.

    HelpDesk is a service desk software designed for collaboration. Your team uses a single app for your customer problem resolution.

    HelpDeskEddy is a unified system of customer service that is always at hand for your needs

    Helpdesk Office Ticketing System is a Software as a Service (SaaS) web application developed by a technician for technicians to better manage customer support tickets

    HelpdeskPilot offers customer support and IT help desk management.

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