Pylon Reviews & Product Details

What I like best about Pylon is that it keeps all customer requests in one centralized place, making it easy to manage and respond efficiently. The ability to message both customers and internal teams in one tool streamlines communication, and the analytics provide valuable insight into trends, response times, and overall customer needs. Review collected by and hosted on G2.com.

Getting Pylon fully set up and working exactly as needed can feel a bit cumbersome at first, and it can be noisy with a high volume of activity. That said, once custom views are built, it becomes much easier to cut through the noise, and those views significantly improve day to day usability. Review collected by and hosted on G2.com.

Pylon is such a pleasure to use that customer support feels like a game I enjoy playing. Every issue is in one place, neatly organized, and can be responded to quickly with ease. What superhuman did for my email, pylon has done for our support operations, and the latter is a helluva lot more important. Review collected by and hosted on G2.com.

I have not encountered any downsides -- I'm eager to see the product mature and add an even greater feature set. Review collected by and hosted on G2.com.

We've been really happy with Pylon. Their dashboard is clean, intuitive, and makes it easy for both leadership and the broader team to understand what everyone is working on. It’s been especially helpful for visibility across the org.

What really stands out is their Slack automation and SLA triggers—they’re the best we’ve used by far. They’ve saved us a ton of manual follow-ups and helped keep everyone on track without being intrusive.

Overall, Pylon has become a core part of our workflow and we’d definitely recommend it to teams looking to streamline internal communication and task tracking. Review collected by and hosted on G2.com.

There are a couple of areas for improvement: we’d love to see support for resizing inline images in the portal, and their email threading could benefit from a collapse feature to make long threads easier to navigate. Review collected by and hosted on G2.com.

Pylon allows us to meet our customers where they need us most, which in our case is in the internal Slack workspaces they are already using in their companies. This helps us stay very connected to our customer base and offer support in a timely and agile way. Review collected by and hosted on G2.com.

The newness of Pylon can be challenging. As a new tool and a new company, at times there are instances where a feature or functionality is still getting polished or built. That said, Pylon is incredibly helpful and responsive when I run into circumstances where that is the case. Review collected by and hosted on G2.com.

I use Pylon for my B2B customer support at Portkey. I like the UI/UX of Pylon. The AI agents feature is particularly appealing as it auto-classifies tickets and includes all the support features. Review collected by and hosted on G2.com.

I think it would be great for it to ingest some more data about my company from its docs. Review collected by and hosted on G2.com.

Pylon makes it super easy for us to communicate with all of our customers. We onboard everyone into individual slack channels and at this point we have hundreds of them, sending a manual message would take forever. With Pylon we can send and edit messages quickly and it helps scale the efforts of our customer management teams. Implementation was easy and we've had no problems. Review collected by and hosted on G2.com.

Nothing to dislike about Pylon right now, our team has been happy. Review collected by and hosted on G2.com.

Pylon gets better every day and is one of our team's favorite support tools Review collected by and hosted on G2.com.

Would like to see even more integrations Review collected by and hosted on G2.com.

Slack integration is really great in pylon Review collected by and hosted on G2.com.

3/5 customer support in slightly bad in pylon for low ARR customers Review collected by and hosted on G2.com.

I like that it allows us to communicate to the hundreds of slack channels we have with customers. Our reps use it to triage through customer support tickets. Review collected by and hosted on G2.com.

It doesn't cover all our bases-- we need to handle support tickets on email as well. Review collected by and hosted on G2.com.

I appreciate Pylon’s user-friendly interface and how easily it integrates with other systems. It saves time and helps streamline our processes, especially when managing complex tasks. Review collected by and hosted on G2.com.

At times, the platform can be a bit slow to load, and some features could be more customizable to better fit specific workflows. Review collected by and hosted on G2.com.