I appreciate HelpDesk's ability to connect customer tickets to different scenarios, making it easier to manage interactions. The feature allowing us to link multiple emails to a single ticket helps streamline the communication and provide better service. I also like how easy it is to tag and communicate with other team members directly within tickets, enhancing collaboration without additional email threads. Overall, HelpDesk provides a straightforward and easy-to-use experience, and I plan to continue using it. Review collected by and hosted on G2.com.

I encounter some instances where the server struggles to connect, affecting my ability to log in to the website effectively. I believe it would be beneficial if there was more communication from HelpDesk, such as an email notification, when the server is having issues. This would be very helpful for individuals who rely on HelpDesk for their work. Additionally, I find the lack of direct integration with other tools like Slack and Firebase inconvenient because I have to open multiple windows instead of having a seamless experience. Review collected by and hosted on G2.com.

It is its completeness! All the tools you need to achieve a superlative support job, great integration with LiveChat. Review collected by and hosted on G2.com.

The lack of a powerful search engine with exact search and conditional filters on tags, missing of AND or OR, which makes searches not that powerful has they can be. Review collected by and hosted on G2.com.

The platform's versatility, ability to be customized, and user-friendliness are definitely its strengths. I definitely like the design, although it's a tool to work with, the design makes it less boring, as if it were a regular website. Having all tools in one place makes work efficient, Review collected by and hosted on G2.com.

As with any cloud-based CRM, occasional lags and constant updates can be frustrating, Review collected by and hosted on G2.com.

HelpDesk is simple to use and inexpensive when compared to other options. It was simple for me to use our current HelpDesk email account and give my agents a means to track their tickets. My agents can easily understand the software, and it's excellent that they can access it online from anywhere. Review collected by and hosted on G2.com.

I would like to see an omnichannel option so that we may answer to customers in the medium via which they first contacted us rather than always redirecting to our support email. Review collected by and hosted on G2.com.

What I like the most about Helpdesk is its interface. Its very interactive and engaging. User interface and experience also seems quite decent with the necessary features. Review collected by and hosted on G2.com.

I think what I like least about Helpdesk is its pricing and possibly its customer support at times. There have been times where the response time and SLA have not been completely met, but this is not very frequent. Review collected by and hosted on G2.com.

Helps in connecting people for resolving their problems Review collected by and hosted on G2.com.

Not getting any reward from Helpdesk while I am using it since last 2 years Review collected by and hosted on G2.com.

User interface was very good. It's very to use for beginners Review collected by and hosted on G2.com.

Nothing just some time it's work slow etc Review collected by and hosted on G2.com.

How easy and streamlined it is to seek assistance. It definitely changed the definition of how we collaborate across the organization. Couldn't ask for more. This is indeed awesome! Review collected by and hosted on G2.com.

I am not sure if it has many competitors out there. But I couldn't say anything that I dislike since in a perfect world, it hits all those functionalities that are awesome. Review collected by and hosted on G2.com.

The ability to follow up and track requests Review collected by and hosted on G2.com.

When there are multiple back & forth emails on a request, the threads are clunky. Review collected by and hosted on G2.com.

Helps manage bugs and issues with tech team. Review collected by and hosted on G2.com.

Could be more interactive and UI friendly. Review collected by and hosted on G2.com.