Hiver Pricing Overview

We are a larger customer of Hiver with 75 users and a large volume of emails going through it.

Hiver has a good product for collecting email analytics and improving email workflow. But the best part is the team. They are very helpful and a partner in the process of implementing the application. This is something some other competitors don't offer.

We appreciate all they have done to make the tool work for our unusual use case.

Its an easy application to use and integrates easily with all of our clients. Review collected by and hosted on G2.com.

The price may seem high but when it comes to the partnership that comes with it, it is worth it. Review collected by and hosted on G2.com.

Nothing. I will carry on writing until I've used up all my characters. Review collected by and hosted on G2.com.

Forces people to use the 'conversation view' making the already unusable Gmail actually painful to use. You search for a mail, find some suggested title, click on it and are then take to some random position in the grouped emails unrelated to your search.

It doesn't allow clients to see all tickets relating to their organisation, though we were promised this would be 'developed', making this usable only to the one client who submitted the original ticket. This is borderline worthless. If you promise you will develop your software, failing to do so after the client signs in good faith is completely unprofessional.

We should have used JIRA, which also integrates properly with CRMs, unlike Hiver. Review collected by and hosted on G2.com.