Sprinklr Service Pricing Overview

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Free Trial

Custom CCaaS Solution (Enterprise)

1 Seat/Per month (billed annually)

Best suited for larger teams looking to ace customer service. Get a quote customized to your requirements.

Access to 30+ social and digital channels

Unified contact center operations

Premium contact center intelligence

Premium Conversational AI and chatbots

Workforce and quality management

Community

Access to premium product implementation and onboarding

Access to professional digital transformation services

Access to premium training resources

Access to the Sprinklr Knowledge Base and Community

Omnichannel customer service with guaranteed SLAs

Dedicated customer success manager

Self-Serve Customer Service Solution (Monthly)

$249.00

1 Seat Per Month

Monthly billing via credit card only. Best suited for growing teams looking to enhance their customer service.

Self-Serve Customer Service Solution (Annual)

$199.00

1 Seat/Per month (billed annually)

Monthly billing via credit card only. Best suited for growing teams looking to enhance their customer service.

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Sprinklr Service Pricing Reviews

(2)

Ashutosh C.

Senior developer

Small-Business (50 or fewer emp.)

8/27/2023

"One of the greatest social tool !!"

5/5

What do you like best about Sprinklr Service?

I like that sprinklr keep adding new updates which make it more simple to use... The auto save option is very helpful because my work never gets lost. Dark mode and notifications help me when I work night time... Also the team chat and support is handy for quick help. Overall it save my time and make work smooth!! Review collected by and hosted on G2.com.

What do you dislike about Sprinklr Service?

Sometimes sprinklr feel little heavy and slow when many tabs open. Price is also bit high for small teams like us. Support take time to respond which can be improved..I wish the platform open links in same window instead of new tab. If these small things fix it will be perfect.. Review collected by and hosted on G2.com.

What problems is Sprinklr Service solving and how is that benefiting you?

It is helping to make my work easy and helps me to multitask. The background team of sprinklr has made the software so strong that it works smooth and lag free on just one click. Adding photos, videos, documents & links feature with the response to the customer helps to give an overview problem solving solution to the customer in one go. The "Add phrase" feature helps to give new responses to the customer with grammatical auto correction. This helps to provide variety of responses making it look less robotic and more human. Scheduling a post is another helpful feature that makes my work organized and can plan things out. Sprinklr can be used in our smartphones that enables use to go mobile and keep the work continuity and smooth. Review collected by and hosted on G2.com.

Joe G.

Community Stategist

Enterprise (> 1000 emp.)

7/8/2025

"Community Strategist"

2.5/5

What do you like best about Sprinklr Service?

You can publish and manage content and communities. Review collected by and hosted on G2.com.

What do you dislike about Sprinklr Service?

It's so buggy. Nothing is smooth. It's very complicated. There are no help teams for agencies that use the tool. The support you do get is extremely poor. It's expensive. it doesn't integrate into paid very well. The API for different platforms is poor. Why can't I do line breaks on TikTok or collabs? It's a very slow and poor user experience. Review collected by and hosted on G2.com.