Help desk software is designed to provide a customer with information and support regarding a company’s products or services. Customer inquiries are typically submitted via multiple channels including email, phone, or social media.
Help desk software provides a ticketing system for staff to organize and respond to customer inquiries as well as create information portals on the company’s website. Help desk platforms are used by customer service teams to streamline the support process and provide analytics into customer engagement across all communication channels. Help desk software may contain additional self-service, social customer service integrations or live chat software modules, or they possess those capabilities to create a complete customer service experience. Those that strictly concentrate on customer support tickets often integrate or run side-by-side with these other customer engagement products.
To qualify for inclusion in the Help Desk category, a product must:
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Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation. It empowers your organization to enhance customer experience and fly high, even with limited staff and resources.
The product is an email-like app/service that massively increases collaborative productivity. The customers are teams, groups and businesses that are heavily reliant on email for communication and collaboration. With TMail, these businesses can increase their collaborative productivity dramatically (70-80% improvement for many use cases).
VI Service Desk is an IT asset management software that offers the tools to efficiently manage resources and resolve problems quickly and effectively. Includes a fully integrated Knowledge Base with unlimited categories, Lotus Notes Client and fully web enabled for remote access, in depth reporting, multi tier escalation, and hardware and software asset management.
VisionFlow is a powerful unified platform for your whole organisation (or just a team): Helpdesk & Customer Support, IT Service Management (ITSM), Application Lifecycle Management, Project Management, Product Development, CRM and more. It is modular and responsive to your needs and gives you the setup you require.
Zinergy is a leading web based service desk software that gives you the ability to provide quality customer support and help desk services. Zinergy service desk software is easy to setup, easy to use and can be flexibly integrate with other business applications. Zinergy's clear and organized user interface gives you the power to perform any service desk task quickly.
zoovu empowers brands and retailers to truly understand their customers and deliver incredible digital engagement experiences. zoovu digital assistants ask questions to understand what your customers want, observe their behavior, learn what they like, and leverage artificial intelligence and machine learning to show them what they need. zoovu has trained digital assistants across 300+ categories, including consumer electronics, healthcare, banking and telecommunications, and is used by over 150 premium brands and retailers in over 80 countries and across more than 40 different languages. To find out more, visit www.zoovu.com.
ZupportDesk is a cloud-based HelpDesk solution with a mission to empower businesses to provide amazing customer support. We are driven everyday by one simple question: how can we make it easier for you to build stronger relationships with your customers? We believe that every business with a website, no matter how small, should be communicating with their customers. Our Live Chat tool allows real-time, personal customer engagement that improves both sales and customer support. Our Ticket System lets you say goodbye to lost, unanswered and scattered emails. Our solution will organise and categorize your emails into one convenient and efficient pipeline. Our products are accompanied by powerful Analytics and Reports that allow you to understand your customers and make better business decisions. Founded in 2015, ZupportDesk is headquartered in Sweden with a talented development centre in Sri Lanka. Helping more than 6000 businesses worldwide, ZupportDesk was recognized as one of Sweden's Top 14 Startups of 2015. Our passionate team of 20 employees spend their days and nights designing and developing a product that we are proud of and that our customers love to use.