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Best Help Desk Software

Help desk software is designed to provide a customer with information and support regarding a company’s products or services. Customer inquiries are typically submitted via multiple channels including email, phone, or social media.

Help desk software provides a ticketing system for staff to organize and respond to customer inquiries as well as create information portals on the company’s website. Help desk platforms are used by customer service teams to streamline the support process and provide analytics into customer engagement across all communication channels. Help desk software may contain additional self-service, social customer service integrations or live chat software modules, or they possess those capabilities to create a complete customer service experience. Those that strictly concentrate on customer support tickets often integrate or run side-by-side with these other customer engagement products.

To qualify for inclusion in the Help Desk category, a product must:

  • Organize external customer inquiries into tickets for support agents
  • Aggregate inquiries from emails and a customer portal
  • Assign tickets to support agents for prompt service
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Help Desk reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

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    This modular system is highly adaptable for any support business and in addiction to the core modules, has the ability to be adapted and grown with additional modules available through its open source libraries.

    ServiceAide is reinventing IT service management with artificial intelligence, machine learning, and virtual agents.

    ServiceTonic is a help desk and ITSM solution for companies of all sizes in industries including IT services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and others.

    Simplydesk allows you to quickly implement a helpdesk adapted to your environment and to manage your IT and Furniture Assets

    Sitehelpdesk HelpDesk provides service desk software solution suitable for use by an internal support function.

    Unymira Smart Link is an intelligent IT self-service solution that provides a direct link between your employees and your IT department. With Smart Link employees can find answers to their IT related questions, and can easily contact the IT department if they have a more complex issue.

    Snappy offers email ticketing, FAQs, reporting and more to support customers.

    SnapSolv is a next generation Customer Interaction Management platform helping businesses to converse with their customers across digital channels: The Web (Webchat), Social (Facebook Messenger), SMS, and Mobile (in-App).

    Spiraldesk is a helpdesk software, that lets centralizes & organizes support operations & agent statistics across multiple companies

    SupportSystem is a fast, simple and robust help desk software solution.

    SutiDesk is an online helpdesk software solution for customer support in organizations of any size. helps companies to manage and track support tickets and all related activities from a single unified platform.

    SympoQ is the help desk platform teams use to build customer trust and confidence in a simple and elegant way. It allows customers to get helpful support based on their individual questions and concerns.

    TeamHeadquarters Project Management Makes It Easy to Plan, Execute and Control Your IT Projects.

    Run Total Support HelpDesk over your network or over the Internet. Your users can access by Windows Desktop PC (thin-client), MAC OS X, Linux, Ubuntu, iPhone, iPad, and Android tablet with GO-Global for Windows.

    Think Help Desk is an all in one Ticketing solution software developed for department workflow.

    Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation. It empowers your organization to enhance customer experience and fly high, even with limited staff and resources.

    Thulium is a customer support tool for better, faster, omnichannel communication with clients.

    Ticksy is a customer service software with intuitive user interface that supports customized company branding.

    Helpdesk system, issue tracking system, trouble tickets and customers requirements management system

    The product is an email-like app/service that massively increases collaborative productivity. The customers are teams, groups and businesses that are heavily reliant on email for communication and collaboration. With TMail, these businesses can increase their collaborative productivity dramatically (70-80% improvement for many use cases).

    NetResults Tracker is a powerful, easy-to-use web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.

    Customer support, made easy. Redefine the way you provide support to your customers

    UserHorn offers you the best solution, including CRM Customer Service and Support, Customer Support Widget, Website Feedback Widget.

    versaSRS HelpDesk is a customer service software that helps users to manage all their company communications from a single point, provide outstanding support to their customers and save money.

    VI Service Desk is an IT asset management software that offers the tools to efficiently manage resources and resolve problems quickly and effectively. Includes a fully integrated Knowledge Base with unlimited categories, Lotus Notes Client and fully web enabled for remote access, in depth reporting, multi tier escalation, and hardware and software asset management.

    VisionFlow is a powerful unified platform for your whole organisation (or just a team): Helpdesk & Customer Support, IT Service Management (ITSM), Application Lifecycle Management, Project Management, Product Development, CRM and more. It is modular and responsive to your needs and gives you the setup you require.

    Web Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians.

    The ultimate web based help desk software is here from WonderDesk. The WonderDesk help desk solution was designed to help your company offer the ultimate customer satisfaction.

    wrrk offers on-demand customer service teams.

    ZaZaChat is a Complete Help Desk Software for e-businesses

    Zinergy is a leading web based service desk software that gives you the ability to provide quality customer support and help desk services. Zinergy service desk software is easy to setup, easy to use and can be flexibly integrate with other business applications. Zinergy's clear and organized user interface gives you the power to perform any service desk task quickly.

    zoovu empowers brands and retailers to truly understand their customers and deliver incredible digital engagement experiences. zoovu digital assistants ask questions to understand what your customers want, observe their behavior, learn what they like, and leverage artificial intelligence and machine learning to show them what they need. zoovu has trained digital assistants across 300+ categories, including consumer electronics, healthcare, banking and telecommunications, and is used by over 150 premium brands and retailers in over 80 countries and across more than 40 different languages. To find out more, visit

    ZupportDesk is a cloud-based HelpDesk solution with a mission to empower businesses to provide amazing customer support. We are driven everyday by one simple question: how can we make it easier for you to build stronger relationships with your customers? We believe that every business with a website, no matter how small, should be communicating with their customers. Our Live Chat tool allows real-time, personal customer engagement that improves both sales and customer support. Our Ticket System lets you say goodbye to lost, unanswered and scattered emails. Our solution will organise and categorize your emails into one convenient and efficient pipeline. Our products are accompanied by powerful Analytics and Reports that allow you to understand your customers and make better business decisions. Founded in 2015, ZupportDesk is headquartered in Sweden with a talented development centre in Sri Lanka. Helping more than 6000 businesses worldwide, ZupportDesk was recognized as one of Sweden's Top 14 Startups of 2015. Our passionate team of 20 employees spend their days and nights designing and developing a product that we are proud of and that our customers love to use.

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