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HelpDesk Reviews & Product Details

HelpDesk is a ticketing solution that simplifies interactions between agents and customers, transforming each customer interaction into a chance to provide exceptional service. Featuring advanced tools like AI-driven assistance, tagging, private notes, and canned responses, HelpDesk streamlines workflows and guarantees fast, accurate responses, significantly saving time. It excels at managing email and mail overload with intelligent filtering and prioritization. HelpDesk ensures the highest standards of confidentiality and integrity for all interactions. Known for its cost-effectiveness, HelpDesk is an essential tool for businesses of any size, empowering agents to deliver outstanding customer service.

Seller

Text

Discussions

HelpDesk Community

Languages Supported

English

Overview by

Daniel Zielinski

Pricing

Pricing provided by HelpDesk.

Team

$29.00

1 per agent

Business

$50.00

1 Per agent

View More Pricing Information

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HelpDesk Media

HelpDesk Demo - Manage all your customer messages

The ticket list gives you an overview of all the tickets in your HelpDesk account.

HelpDesk Demo - Collaborate with your teammates

You can invite colleagues, create teams, and assign different account roles.

HelpDesk Demo - Use reports with performance metrics to make data-driven decisions.

Leverage performance metrics reports for data-driven decision making, gaining valuable insights and empowering informed choices.

HelpDesk Demo - Resolve tickets together

Once a ticket has been opened, you can edit it, reply to the customer, add tags and many more.

HelpDesk Demo - Automate your work in a snap

Use a foolproof automated ticketing system to speed up your support actions and leave the manual work behind.

HelpDesk Demo - Connect HelpDesk with LiveChat and create the best customer platform

HelpDesk and LiveChat work great together. Organize emails, chats, contact forms, and ticket form messages inside an app you already know.

HelpDesk Reviews (34)

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Melissa H.

Customer Service Representative

Small-Business (50 or fewer emp.)

9/3/2025

"Effective Customer Communication, Needs Integration"

4/5

What do you like best about HelpDesk?

I appreciate HelpDesk's ability to connect customer tickets to different scenarios, making it easier to manage interactions. The feature allowing us to link multiple emails to a single ticket helps streamline the communication and provide better service. I also like how easy it is to tag and communicate with other team members directly within tickets, enhancing collaboration without additional email threads. Overall, HelpDesk provides a straightforward and easy-to-use experience, and I plan to continue using it. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

I encounter some instances where the server struggles to connect, affecting my ability to log in to the website effectively. I believe it would be beneficial if there was more communication from HelpDesk, such as an email notification, when the server is having issues. This would be very helpful for individuals who rely on HelpDesk for their work. Additionally, I find the lack of direct integration with other tools like Slack and Firebase inconvenient because I have to open multiple windows instead of having a seamless experience. Review collected by and hosted on G2.com.

Paul B.

Customer Experience Manager

Small-Business (50 or fewer emp.)

9/30/2025

"Best support tool ever!"

5/5

What do you like best about HelpDesk?

It is its completeness! All the tools you need to achieve a superlative support job, great integration with LiveChat. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

The lack of a powerful search engine with exact search and conditional filters on tags, missing of AND or OR, which makes searches not that powerful has they can be. Review collected by and hosted on G2.com.

Cid M.

Sales Manager

Outsourcing/Offshoring

Small-Business (50 or fewer emp.)

7/31/2025

"All-in-One Support Hub"

5/5

What do you like best about HelpDesk?

The platform's versatility, ability to be customized, and user-friendliness are definitely its strengths. I definitely like the design, although it's a tool to work with, the design makes it less boring, as if it were a regular website. Having all tools in one place makes work efficient, Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

As with any cloud-based CRM, occasional lags and constant updates can be frustrating, Review collected by and hosted on G2.com.

Prashant L.

software developer

Mid-Market (51-1000 emp.)

7/24/2024

"The best HelpDesk for small business website owners."

5/5

What do you like best about HelpDesk?

HelpDesk is simple to use and inexpensive when compared to other options. It was simple for me to use our current HelpDesk email account and give my agents a means to track their tickets. My agents can easily understand the software, and it's excellent that they can access it onine from anywhere. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

I would like to see an omnichannel option so that we may answer to customers in the medium via which they first contacted us rather than always redirecting to our support email. Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

Overall, Helpdesk has been a terrific resource for me once I began using a ticket system. Prior to using Helpdesk, it was difficult for my team to keep track of which problems were reslolved and who was responsible for them, however, now my agents always know what they are responsible for and can see each ticket through to completion. Review collected by and hosted on G2.com.

anupama k.

Mid-Market (51-1000 emp.)

5/3/2023

"Quick helpful insights!"

3.5/5

What do you like best about HelpDesk?

What I like the most about Helpdesk is its interface. Its very interactive and engaging. User interface and experience also seems quite decent with the necessary features. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

I think what I like least about Helpdesk is its pricing and possibly its customer support at times. There have been times where the response time and SLA have not been complte met, but this is not very frequent. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

10/13/2023

"Helpdesk"

4.5/5

What do you like best about HelpDesk?

Helps in connecting people for resolving their problems Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

Not getting any reward from Helpdesk while i am using it since last 2year Review collected by and hosted on G2.com.

Verified User in Computer Networking

Small-Business (50 or fewer emp.)

4/25/2023

"Easy to use"

4.5/5

What do you like best about HelpDesk?

User interface was very good. It's very to use for beginners Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

Nothing just some time it's work slow etc Review collected by and hosted on G2.com.

Jefferson P.

Solutions Consultant

Enterprise (> 1000 emp.)

6/16/2022

"Best Investment!"

5/5

What do you like best about HelpDesk?

How easy and streamlined it is to seek assistance. It definitely changed the definition of how we collaborate across the organization. Couldn't ask for more. This is indeed awesome! Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

I am not sure if it has many competitors out there. But I couldn't say anything that I dislike since in a perfect world, it hits al those functionalities that are awesome. Review collected by and hosted on G2.com.

Recommendations to others considering HelpDesk:

Just make sure that you get training from your acount's dedicated Customer Success Manager and while it is intuitive, make sure that it would help your company to solve some business cases. Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

Well to automate the process of being able to seek some assistance which saves sometime and makes sure that you get assistance from the correct contact person. Review collected by and hosted on G2.com.