--- title: HelpDesk Reviews meta\_title: 'HelpDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 34 reviews by the users' company size, role or industry to find out how HelpDesk works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 34 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # HelpDesk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by HelpDesk but has limited features. Are you part of the HelpDesk team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! HelpDesk.com is the ticketing capability inside Text.com, the customer service platform. Support teams use it to manage tickets from email, live chat, Messenger, and SMS in one queue, with automation and AI handling the repetitive work. Teams receive customer messages across channels, assign them to the right agent or team, track progress against SLAs, and close cases inside a shared inbox. A conversation that starts on Messenger and continues over email stays a single thread, so agents work from full context rather than fragmented records. HelpDesk.com is used by small businesses, mid-market teams, and enterprises across ecommerce, SaaS, IT, HR, travel, and property management. HelpDesk.com integrates with LiveChat, ChatBot.com, Shopify, Salesforce, HubSpot, WordPress, and Webflow through Workflows in the Playbook. Webhooks and an open API extend connectivity to any other tool in a customer's stack. Free migration from other ticketing systems is available, with the vendor covering costs where possible. Key features: AI Agent resolves up to 73% of routine questions in chat before they become a ticket, then hands off to a human with full context. Reply suggestions, ticket summaries, and text enhancements help agents draft accurate responses, understand ticket status at a glance, and adjust tone for the customer. Language detection and tag suggestions automatically route tickets to the right agent and keep queues organized. Workflows and automation rules handle routing, SLA escalation, follow-ups, and repetitive tasks without code. Collaboration tools including private notes, collision detection, shared views, custom fields, and role-based permissions support teams from a handful of agents to large multi-region operations. Reporting covers response times, resolution rates, and agent workload. Teams handle up to 60% quicker response time with automation and AI. The platform is browser-based with desktop apps for Mac and Windows. HelpDesk.com is SOC 2, GDPR, and PCI DSS (SAQ A) compliant, with encryption, secure connections, role-based access, anti-spam protection, and audit logs. Customer support is available 24/7/365. * * * Seller [Text](https://www.g2.com/sellers/text) Discussions [HelpDesk Community](https://www.g2.com/products/helpdesk/discuss) Languages Supported English Solution Type All-in-One Overview by Rafal Cebo-Kloc Show More ## Pricing Pricing provided by HelpDesk. ### Team $29.00 1 per agent ### Business $50.00 1 Per agent [ View More Pricing Information ](https://www.g2.com/products/helpdesk/pricing) ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,833) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/helpdesk/competitors/alternatives) ## User Insights Average based on 34 real user reviews. Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ![Melissa H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa H.") MH Melissa H. Customer Service Representative Small-Business (50 or fewer emp.) 9/3/2025 "Effective Customer Communication, Needs Integration" 4/5 What do you like best about HelpDesk? I appreciate HelpDesk's ability to connect customer tickets to different scenarios, making it easier to manage interactions. The feature allowing us to link multiple emails to a single ticket helps streamline the communication and provide better service. I also like how easy it is to tag and communicate with other team members directly within tickets, enhancing collaboration without additional email threads. Overall, HelpDesk provides a straightforward and easy-to-use experience, and I plan to continue using it. Review collected by and hosted on G2.com. What do you dislike about HelpDesk? I encounter some instances where the server struggles to connect, affecting my ability to log in to the website effectively. I believe it would be beneficial if there was more communication from HelpDesk, such as an email notification, when the server is having issues. This would be very helpful for individuals who rely on HelpDesk for their work. Additionally, I find the lack of direct integration with other tools like Slack and Firebase inconvenient because I have to open multiple windows instead of having a seamless experience. Review collected by and hosted on G2.com. What problems is HelpDesk solving and how is that benefiting you? I use HelpDesk to link different email addresses to a single ticket, aiding in effective customer communication. It allows team collaboration on tickets without separate email threads, improving response efficiency and providing multiple insights. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic PB Paul B. Customer Experience Manager Small-Business (50 or fewer emp.) 9/30/2025 "Best support tool ever!" 5/5 What do you like best about HelpDesk? It is its completeness! All the tools you need to achieve a superlative support job, great integration with LiveChat. Review collected by and hosted on G2.com. What do you dislike about HelpDesk? The lack of a powerful search engine with exact search and conditional filters on tags, missing of AND or OR, which makes searches not that powerful has they can be. Review collected by and hosted on G2.com. What problems is HelpDesk solving and how is that benefiting you? Serving our Me And My Golf Members, offering the best support possible, allowing to keep a powerful archive and history of what done. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: Organic ![Cid M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cid M.") CM Cid M. Sales Manager Outsourcing/Offshoring Small-Business (50 or fewer emp.) 7/31/2025 "All-in-One Support Hub" 5/5 What do you like best about HelpDesk? The platform's versatility, ability to be customized, and user-friendliness are definitely its strengths. I definitely like the design, although it's a tool to work with, the design makes it less boring, as if it were a regular website. Having all tools in one place makes work efficient, Review collected by and hosted on G2.com. What do you dislike about HelpDesk? As with any cloud-based CRM, occasional lags and constant updates can be frustrating, Review collected by and hosted on G2.com. What problems is HelpDesk solving and how is that benefiting you? Having all tools available in one place is the biggest advantage and solution, helping ease the load on the computer/laptop and the network, with multiple agents in a call center environment is crucial. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerSource: Organic PL Prashant L. software developer Mid-Market (51-1000 emp.) 7/24/2024 "The best HelpDesk for small business website owners." 5/5 What do you like best about HelpDesk? HelpDesk is simple to use and inexpensive when compared to other options. It was simple for me to use our current HelpDesk email account and give my agents a means to track their tickets. My agents can easily understand the software, and it's excellent that they can access it onine from anywhere. Review collected by and hosted on G2.com. What do you dislike about HelpDesk? I would like to see an omnichannel option so that we may answer to customers in the medium via which they first contacted us rather than always redirecting to our support email. Review collected by and hosted on G2.com. What problems is HelpDesk solving and how is that benefiting you? Overall, Helpdesk has been a terrific resource for me once I began using a ticket system. Prior to using Helpdesk, it was difficult for my team to keep track of which problems were reslolved and who was responsible for them, however, now my agents always know what they are responsible for and can see each ticket through to completion. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AK anupama k. Mid-Market (51-1000 emp.) 5/3/2023 "Quick helpful insights!" 3.5/5 What do you like best about HelpDesk? What I like the most about Helpdesk is its interface. Its very interactive and engaging. User interface and experience also seems quite decent with the necessary features. Review collected by and hosted on G2.com. What do you dislike about HelpDesk? I think what I like least about Helpdesk is its pricing and possibly its customer support at times. There have been times where the response time and SLA have not been complte met, but this is not very frequent. Review collected by and hosted on G2.com. What problems is HelpDesk solving and how is that benefiting you? Helpdesk used to help me solve business problems like priorization, work allocation, ticket tracking, and SLA trackng. It gave some basic reports which were useful to share with business heads too. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") AS Verified User in Staffing and Recruiting Mid-Market (51-1000 emp.) 10/13/2023 "Helpdesk" 4.5/5 What do you like best about HelpDesk? Helps in connecting people for resolving their problems Review collected by and hosted on G2.com. What do you dislike about HelpDesk? Not getting any reward from Helpdesk while i am using it since last 2year Review collected by and hosted on G2.com. What problems is HelpDesk solving and how is that benefiting you? All employees internal and external raising tickets for permissions and issue with applications they are facing on daily basis Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Verified User in Computer Networking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Networking") UC Verified User in Computer Networking Small-Business (50 or fewer emp.) 4/25/2023 "Easy to use" 4.5/5 What do you like best about HelpDesk? User interface was very good. It's very to use for beginners Review collected by and hosted on G2.com. What do you dislike about HelpDesk? Nothing just some time it's work slow etc Review collected by and hosted on G2.com. What problems is HelpDesk solving and how is that benefiting you? Like any issues there we connect to them. They gave us better solution Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JP Jefferson P. Solutions Consultant Enterprise (\> 1000 emp.) 6/16/2022 "Best Investment!" 5/5 What do you like best about HelpDesk? How easy and streamlined it is to seek assistance. It definitely changed the definition of how we collaborate across the organization. Couldn't ask for more. This is indeed awesome! Review collected by and hosted on G2.com. What do you dislike about HelpDesk? I am not sure if it has many competitors out there. But I couldn't say anything that I dislike since in a perfect world, it hits al those functionalities that are awesome. Review collected by and hosted on G2.com. Recommendations to others considering HelpDesk: Just make sure that you get training from your acount's dedicated Customer Success Manager and while it is intuitive, make sure that it would help your company to solve some business cases. Review collected by and hosted on G2.com. What problems is HelpDesk solving and how is that benefiting you? Well to automate the process of being able to seek some assistance which saves sometime and makes sure that you get assistance from the correct contact person. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") UB Verified User in Building Materials Mid-Market (51-1000 emp.) 11/3/2022 "Get help and keep track of who is being helped" 4/5 What do you like best about HelpDesk? The ability to follow up and track requests Review collected by and hosted on G2.com. What do you dislike about HelpDesk? When there are multiple back & forth emails on a request, the threads are clunky. Review collected by and hosted on G2.com. What problems is HelpDesk solving and how is that benefiting you? HelpDesk helps with managing the ongoing and never-ending requests from multiple people. IT managers can assign requests and track customer satisfaction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Yuvraj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yuvraj G.") YG Yuvraj G. Product Manager Computer Software Mid-Market (51-1000 emp.) 8/24/2022 "Central place to manage all tickets related to queries and issues faced in an organisation." 4.5/5 What do you like best about HelpDesk? Helps manage bugs and issues with tech team. Review collected by and hosted on G2.com. What do you dislike about HelpDesk? Could be more interactive and UI friendly. Review collected by and hosted on G2.com. What problems is HelpDesk solving and how is that benefiting you? Ticket management for all issues in my organisation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by HelpDesk. ### Team $29.00 1 per agent ### Business $50.00 1 Per agent ### Enterprise Contact Us [ View More Pricing Information ](https://www.g2.com/products/helpdesk/pricing) HelpDesk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-helpdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d2f0a0ea98763ba63746cc59f2377be9/dynamics-365-customer-service.png "Product Avatar Image") Microsoft Dynamics 365 Customer Service 4.4/5(32) [ Compare Now ](https://www.g2.com/compare/dynamics-365-customer-service-vs-helpdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,016) [ Compare Now ](https://www.g2.com/compare/helpdesk-vs-zendesk-for-customer-service) ##### ##### HelpDesk Features Platform Reporting Activity Dashboard Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Email to Case Live Chat Support Social Media Integration [ View More Features ](https://www.g2.com/products/helpdesk/features) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management) [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Complaint Management](https://www.g2.com/categories/complaint-management)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which work instructions platform works best for a manufacturing company running training and standard work across multiple sites with different teams?](https://www.g2.com/discussions/which-work-instructions-platform-works-best-for-a-manufacturing-company-running-training-and-standard-work-across-multiple-sites-with-different-teams)[What is the top-rated recruiting automation platform for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-recruiting-automation-platform-for-enterprises)[Affordable fleet management software for new businesses](https://www.g2.com/discussions/affordable-fleet-management-software-for-new-businesses) [Which PLM platforms make it fast to find specific product data and pull up historical design versions without a slow search or digging through folder structures?](https://www.g2.com/discussions/which-plm-platforms-make-it-fast-to-find-specific-product-data-and-pull-up-historical-design-versions-without-a-slow-search-or-digging-through-folder-structures%20)[nCino's Mortgage Suite vs eClosing by Snapdocs: which integrates better with Encompass for digital mortgage closing?](https://www.g2.com/discussions/ncino-s-mortgage-suite-vs-eclosing-by-snapdocs-which-integrates-better-with-encompass-for-digital-mortgage-closing)[Pros and Cons Details](https://www.g2.com/products/helpdesk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)