--- title: Milvus TI Reviews meta\_title: 'Milvus TI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 132 reviews by the users' company size, role or industry to find out how Milvus TI works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 132 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Milvus TI Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users benefit from the **efficient ticket management and automation** features of Milvus TI, streamlining daily operations effectively. [(2 mentions)](https://www.g2.com/products/milvus-ti/reviews?filters%5Bsentiment_snippet%5D=2424946&qs=pros-and-cons#reviews) Users rave about the **automation features** of Milvus TI, significantly reducing manual workloads and enhancing efficiency. [(2 mentions)](https://www.g2.com/products/milvus-ti/reviews?filters%5Bsentiment_snippet%5D=2424979&qs=pros-and-cons#reviews) Users praise the **efficiency** of Milvus TI, streamlining ticket management and enhancing daily operations with automation. [(2 mentions)](https://www.g2.com/products/milvus-ti/reviews?filters%5Bsentiment_snippet%5D=2425027&qs=pros-and-cons#reviews) Users appreciate the **management efficiency** of Milvus TI, automating tasks and enhancing daily operations seamlessly. [(2 mentions)](https://www.g2.com/products/milvus-ti/reviews?filters%5Bsentiment_snippet%5D=2425009&qs=pros-and-cons#reviews) Users value the **WhatsApp integration** in Milvus TI, which streamlines ticket management and enhances operational efficiency. [(2 mentions)](https://www.g2.com/products/milvus-ti/reviews?filters%5Bsentiment_snippet%5D=2425032&qs=pros-and-cons#reviews) Users experience **connection issues** with Milvus TI, especially on older hardware, leading to sluggish performance and unreliability. [(2 mentions)](https://www.g2.com/products/milvus-ti/reviews?filters%5Bsentiment_snippet%5D=2490126&qs=pros-and-cons#reviews) Users find the **performance issues** of Milvus TI concerning, particularly on older hardware with sluggish connections. [(2 mentions)](https://www.g2.com/products/milvus-ti/reviews?filters%5Bsentiment_snippet%5D=2490086&qs=pros-and-cons#reviews) Users find Milvus TI **initially complex** due to filter usage, but it becomes manageable with time and effort. [(1 mentions)](https://www.g2.com/products/milvus-ti/reviews?filters%5Bsentiment_snippet%5D=2424988&qs=pros-and-cons#reviews) Users experience **latency issues** with Milvus TI, especially on older hardware, affecting performance and connection speed. [(1 mentions)](https://www.g2.com/products/milvus-ti/reviews?filters%5Bsentiment_snippet%5D=2490133&qs=pros-and-cons#reviews) Users find the **learning curve steep** with Milvus TI, making it initially complex for those unfamiliar with filters. [(1 mentions)](https://www.g2.com/products/milvus-ti/reviews?filters%5Bsentiment_snippet%5D=2424993&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Milvus TI ##### 1. Asset Management Users benefit from the **efficient ticket management and automation** features of Milvus TI, streamlining daily operations effectively. [ See 2 mentions ](https://www.g2.com/products/milvus-ti/reviews?filters%5Bsentiment_snippet%5D=2424946&qs=pros-and-cons#reviews) See Related User Reviews ![Igor G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Igor G.") IG Igor G. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Automation and Performance Tracking for IT Support" What do you like about Milvus TI? The WhatsApp integration is a game-changer; it automatically opens tickets and organizes the queue, saving me a lot of manual work. As a technician, I ![Hugo E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hugo E.") HE Hugo E. Small-Business (50 or fewer emp.) 5.0/5 "Milvus: Robust, User-Friendly Automation and Seamless Ticket Management" What do you like about Milvus TI? Milvus offers a variety of services and solutions for our company, and their automation system and API are very clear and easy to use. We use WhatsApp ##### 2. Automation Users rave about the **automation features** of Milvus TI, significantly reducing manual workloads and enhancing efficiency. [ See 2 mentions ](https://www.g2.com/products/milvus-ti/reviews?filters%5Bsentiment_snippet%5D=2424979&qs=pros-and-cons#reviews) See Related User Reviews ![Igor G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Igor G.") IG Igor G. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Automation and Performance Tracking for IT Support" What do you like about Milvus TI? The WhatsApp integration is a game-changer; it automatically opens tickets and organizes the queue, saving me a lot of manual work. As a technician, I ![Hugo E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hugo E.") HE Hugo E. Small-Business (50 or fewer emp.) 5.0/5 "Milvus: Robust, User-Friendly Automation and Seamless Ticket Management" What do you like about Milvus TI? Milvus offers a variety of services and solutions for our company, and their automation system and API are very clear and easy to use. We use WhatsApp ##### 3. Efficiency Users praise the **efficiency** of Milvus TI, streamlining ticket management and enhancing daily operations with automation. [ See 2 mentions ](https://www.g2.com/products/milvus-ti/reviews?filters%5Bsentiment_snippet%5D=2425027&qs=pros-and-cons#reviews) See Related User Reviews ![Igor G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Igor G.") IG Igor G. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Automation and Performance Tracking for IT Support" What do you like about Milvus TI? The WhatsApp integration is a game-changer; it automatically opens tickets and organizes the queue, saving me a lot of manual work. As a technician, I ![Hugo E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hugo E.") HE Hugo E. Small-Business (50 or fewer emp.) 5.0/5 "Milvus: Robust, User-Friendly Automation and Seamless Ticket Management" What do you like about Milvus TI? Milvus offers a variety of services and solutions for our company, and their automation system and API are very clear and easy to use. We use WhatsApp ##### 4. Management Efficiency Users appreciate the **management efficiency** of Milvus TI, automating tasks and enhancing daily operations seamlessly. [ See 2 mentions ](https://www.g2.com/products/milvus-ti/reviews?filters%5Bsentiment_snippet%5D=2425009&qs=pros-and-cons#reviews) See Related User Reviews ![Igor G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Igor G.") IG Igor G. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Automation and Performance Tracking for IT Support" What do you like about Milvus TI? The WhatsApp integration is a game-changer; it automatically opens tickets and organizes the queue, saving me a lot of manual work. As a technician, I ![Hugo E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hugo E.") HE Hugo E. Small-Business (50 or fewer emp.) 5.0/5 "Milvus: Robust, User-Friendly Automation and Seamless Ticket Management" What do you like about Milvus TI? Milvus offers a variety of services and solutions for our company, and their automation system and API are very clear and easy to use. We use WhatsApp ##### 5. Ticketing System Users value the **WhatsApp integration** in Milvus TI, which streamlines ticket management and enhances operational efficiency. [ See 2 mentions ](https://www.g2.com/products/milvus-ti/reviews?filters%5Bsentiment_snippet%5D=2425032&qs=pros-and-cons#reviews) See Related User Reviews ![Igor G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Igor G.") IG Igor G. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Automation and Performance Tracking for IT Support" What do you like about Milvus TI? The WhatsApp integration is a game-changer; it automatically opens tickets and organizes the queue, saving me a lot of manual work. As a technician, I ![Hugo E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hugo E.") HE Hugo E. Small-Business (50 or fewer emp.) 5.0/5 "Milvus: Robust, User-Friendly Automation and Seamless Ticket Management" What do you like about Milvus TI? Milvus offers a variety of services and solutions for our company, and their automation system and API are very clear and easy to use. We use WhatsApp ### 5 Cons or Disadvantages of Milvus TI ##### 1. Connection Issues Users experience **connection issues** with Milvus TI, especially on older hardware, leading to sluggish performance and unreliability. [ See 2 mentions ](https://www.g2.com/products/milvus-ti/reviews?filters%5Bsentiment_snippet%5D=2490126&qs=pros-and-cons#reviews) See Related User Reviews ![Igor G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Igor G.") IG Igor G. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Automation and Performance Tracking for IT Support" What do you dislike about Milvus TI? The remote access agent can be a bit heavy on very old hardware. In legacy machines, the connection sometimes feels sluggish, which could be optimized ![George A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George A.") GA George A. Small-Business (50 or fewer emp.) 4.0/5 "Milvus Streamlines Support: Machine Control, SLA Management, and Helpful Assistance" What do you dislike about Milvus TI? My only caveat is the remote access tool, which at times isn’t effective and can be unreliable. ##### 2. Performance Issues Users find the **performance issues** of Milvus TI concerning, particularly on older hardware with sluggish connections. [ See 2 mentions ](https://www.g2.com/products/milvus-ti/reviews?filters%5Bsentiment_snippet%5D=2490086&qs=pros-and-cons#reviews) See Related User Reviews ![Igor G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Igor G.") IG Igor G. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Automation and Performance Tracking for IT Support" What do you dislike about Milvus TI? The remote access agent can be a bit heavy on very old hardware. In legacy machines, the connection sometimes feels sluggish, which could be optimized ![George A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George A.") GA George A. Small-Business (50 or fewer emp.) 4.0/5 "Milvus Streamlines Support: Machine Control, SLA Management, and Helpful Assistance" What do you dislike about Milvus TI? My only caveat is the remote access tool, which at times isn’t effective and can be unreliable. ##### 3. Complexity Users find Milvus TI **initially complex** due to filter usage, but it becomes manageable with time and effort. [ See 1 mentions ](https://www.g2.com/products/milvus-ti/reviews?filters%5Bsentiment_snippet%5D=2424988&qs=pros-and-cons#reviews) See Related User Reviews ![Hugo E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hugo E.") HE Hugo E. Small-Business (50 or fewer emp.) 5.0/5 "Milvus: Robust, User-Friendly Automation and Seamless Ticket Management" What do you dislike about Milvus TI? If you're not familiar with using filters, Milvus might initially appear somewhat complex. However, with a bit of effort, you'll find that it's a powe ##### 4. Latency Issues Users experience **latency issues** with Milvus TI, especially on older hardware, affecting performance and connection speed. [ See 1 mentions ](https://www.g2.com/products/milvus-ti/reviews?filters%5Bsentiment_snippet%5D=2490133&qs=pros-and-cons#reviews) See Related User Reviews ![Igor G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Igor G.") IG Igor G. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Automation and Performance Tracking for IT Support" What do you dislike about Milvus TI? The remote access agent can be a bit heavy on very old hardware. In legacy machines, the connection sometimes feels sluggish, which could be optimized ##### 5. Learning Curve Users find the **learning curve steep** with Milvus TI, making it initially complex for those unfamiliar with filters. [ See 1 mentions ](https://www.g2.com/products/milvus-ti/reviews?filters%5Bsentiment_snippet%5D=2424993&qs=pros-and-cons#reviews) See Related User Reviews ![Hugo E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hugo E.") HE Hugo E. Small-Business (50 or fewer emp.) 5.0/5 "Milvus: Robust, User-Friendly Automation and Seamless Ticket Management" What do you dislike about Milvus TI? If you're not familiar with using filters, Milvus might initially appear somewhat complex. However, with a bit of effort, you'll find that it's a powe ## Top-Rated Alternatives [ ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") NinjaOne 4.7/5(5,025) ](https://www.g2.com/products/ninjaone/reviews) [ ![Atera](https://images.g2crowd.com/uploads/product/hd_favicon/361ba9ff073bf59453c903337f10f9d9/atera.svg "Atera") Atera 4.6/5(1,245) ](https://www.g2.com/products/atera/reviews) [ ![Action1](https://images.g2crowd.com/uploads/product/hd_favicon/cce498d6eedd2c88f9ee42679f2640c0/action1.svg "Action1") Action1 4.9/5(1,173) ](https://www.g2.com/products/action1/reviews) [ View All Alternatives ](https://www.g2.com/products/milvus-ti/competitors/alternatives) ![Pytter S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pytter S.") PS Pytter S. Coordenador de Infraestrutura de TI Mid-Market (51-1000 emp.) 2/18/2026 "Strategic dashboards that elevate real-time support management" 5/5 What do you like best about Milvus TI? Dashboards provide a strategic and accurate view of the team, allowing real-time monitoring of both daily tickets and chat support. This visibility significantly improves support management, facilitates decision-making, and contributes to greater productivity and operational control. Review collected by and hosted on G2.com. What do you dislike about Milvus TI? Some reports in the inventory area, especially those related to software, can still evolve. Expanding these analyses would provide a more complete set of information, facilitating the centralization of tools and improving IT asset control. Review collected by and hosted on G2.com. What problems is Milvus TI solving and how is that benefiting you? Milvus has been fundamental for the continuous evolution of my support. Through dashboards, reports, and detailed monitoring of the services, I can identify patterns, map recurring failures, and act more strategically on the root cause of problems. This allows us to move from a merely reactive stance and work on neutralizing recurring incidents, increasing team efficiency, improving SLAs, and enhancing the quality of service provided to users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Gabriel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriel M.") GM Gabriel M. Técnico em Informática Jr N1 Small-Business (50 or fewer emp.) 2/18/2026 "Intuitive system with complete inventory, service, and tickets, good cost-benefit" 4/5 What do you like best about Milvus TI? The system is extremely intuitive and easy to use, offering a practical and organized experience from the first access. It stands out for its excellent inventory features, equipment and device control, as well as an efficient monitoring system that delivers exactly what it promises. The ticket module is complete and very well structured, featuring advanced filters and different viewing modes, which facilitates the management of service requests. It also includes time tracking and SLA control, making monitoring more precise and professional. Another important differentiator is the integration with WhatsApp and Telegram, which expands the possibilities for service and communication with users. Additionally, the remote access feature for machines with the agent installed adds even more value to the solution. The inventory system deserves special mention: it is complete, organized, and simple to handle, even with advanced features like movement history and quick registration of new devices. The available filters make management even more practical and efficient. Finally, the system includes a scheduling feature that allows the manager to define activities and roles for each employee, with automatic notifications, ensuring better organization and tracking of tasks. Review collected by and hosted on G2.com. What do you dislike about Milvus TI? The remote access module is performing below expectations, with noticeable slowness and recurring crashes. At times, the connection is even interrupted, which directly impacts the team's productivity. This type of instability is not observed when we use other dedicated remote access solutions, highlighting a clear opportunity for improvement, especially considering that ideally, support should be centralized within the platform itself. The mobile app also needs improvements. The usability is not as intuitive as the web version, making navigation more complex than it should be. Additionally, the responsiveness is not yet fully optimized, making it difficult to access certain features. Another relevant point is the updating of information: the app does not appear to synchronize in real-time, with delays in displaying recent changes, which can compromise agility in tracking demands. Review collected by and hosted on G2.com. What problems is Milvus TI solving and how is that benefiting you? The platform stands out for efficiently solving various challenges related to IT management and operational organization. One of the main problems it solves is the lack of control over assets and service, offering a complete inventory system with movement history, advanced filters, and structured equipment registration, ensuring more organization and traceability. It also corrects disorganization in technical support by centralizing requests in a well-structured ticket module, with SLA control, time tracking, and different viewing modes. This provides greater control, agility, and transparency in service management. Another important point is the centralization of communication through integration with channels like WhatsApp and Telegram, avoiding information dispersion and improving workflow. Additionally, it contributes to more efficient team management with scheduling and task assignment functions. Overall, the platform solves problems related to lack of organization, control, service, and monitoring of IT operations, bringing more predictability, productivity, and standardization to internal processes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Ranan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ranan S.") RS Ranan S. Gestor de Produto Small-Business (50 or fewer emp.) 2/10/2026 "Organization and total control in support: tickets, SLAs, and reports all in one place" 5/5 What do you like best about Milvus TI? What we like most about Milvus IT is the organization and control that the tool brought to our support department at Mirontec. We were able to centralize all the tickets, monitor SLA, client history, and team productivity in one place. The reports greatly facilitate management and decision-making. Additionally, their support is quick, attentive, and always willing to help when we need it. Review collected by and hosted on G2.com. What do you dislike about Milvus TI? The mobile version could be more complete and offer more functionalities equivalent to the web version. For quick tracking on the phone, it can still evolve to become more practical and fluid. Overall, it does not compromise the use of the tool, but it would be a great point for improvement. Review collected by and hosted on G2.com. What problems is Milvus TI solving and how is that benefiting you? Milvus IT helped us solve the lack of organization and visibility over support tickets. Before, it was more difficult to control deadlines, track history, and measure team performance. Today we have full control over SLA, volume of service, and productivity, which has increased internal efficiency and improved the quality of service provided to our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Maria V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria V.") MV Maria V. Técnico de suporte em TI Small-Business (50 or fewer emp.) 2/2/2026 "Easy to use, well-organized tickets, and integration with WhatsApp that speeds up service" 5/5 What do you like best about Milvus TI? What I like most about Milvus is the ease of use and the organization in ticket management. The platform allows you to easily track tickets that are being attended to, paused, or completed, which greatly helps in managing demands. Additionally, the integration with WhatsApp makes the service faster and significantly improves productivity on a daily basis. Review collected by and hosted on G2.com. What do you dislike about Milvus TI? So far, I haven't found any negative points that impact its use. I believe that, like any system, there is always room for small improvements or new features, but overall the tool meets daily needs very well. Review collected by and hosted on G2.com. What problems is Milvus TI solving and how is that benefiting you? Milvus solves the problem of lack of organization and control in customer service. Before, it was difficult to track the status of requests and centralize demands, especially those coming from WhatsApp. With the platform, I can manage all tickets in one place, monitor the progress of each service, and gain more agility in daily operations. This improves productivity, reduces rework, and makes customer service much more efficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Rodrigo S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo S.") RS Rodrigo S. Analista de Sistemas Pl Enterprise (\> 1000 emp.) 1/28/2026 "Cutting-edge technology with human service: Milvus IT makes the difference" 5/5 What do you like best about Milvus TI? What I like most about Milvus TI is that they manage to combine cutting-edge technology with close and human service. The solutions they offer make day-to-day life much simpler and more efficient, and you can feel that there is a real concern to understand and solve each client's needs. For me, this combination of innovation and care is what makes all the difference. Review collected by and hosted on G2.com. What do you dislike about Milvus TI? What I don't like about Milvus TI is that, being a company very focused on innovation and growth, sometimes some changes happen too quickly and this can create some difficulty in adaptation. I also think that, at times, internal communication could be clearer and more organized to avoid misunderstandings. But none of this overshadows the positive aspects; it's more about adjustments that can always improve. Review collected by and hosted on G2.com. What problems is Milvus TI solving and how is that benefiting you? The problems that Milvus IT solves are mainly related to IT management and organization. Many companies struggle with disorganized tickets, lack of control over assets, and difficulty in tracking performance indicators. Milvus provides solutions that centralize all of this into a single platform, with automation and clear reports. This benefits me because I can achieve more efficiency in my daily routine, spend less time on repetitive tasks, and gain more visibility into what is happening. Additionally, communication becomes more fluid and processes are better structured, which helps in making quick and secure decisions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated RS Rodrigo S. Desenvolvedor Full Stack Mid-Market (51-1000 emp.) 1/27/2026 "Agile and highly configurable installation, with practical and didactic ticket opening" 5/5 What do you like best about Milvus TI? I really like the agile and extremely functional way of installing the client and configuring it in various ways. Whether through AD, executable, or integrating into our intranet, allowing employees to open tickets in various ways. Enabling the sending of evidence to assist when our team receives and processes the tickets. It is a very strong point and the didactic way of customizing the "mandatory" fields to facilitate the opening and tracking of the ticket, both by the technical team and the end employee. Review collected by and hosted on G2.com. What do you dislike about Milvus TI? One point that I believe could be improved is the internet link monitoring part. Facilitating more detailed tracking of the dedicated links we have. Review collected by and hosted on G2.com. What problems is Milvus TI solving and how is that benefiting you? To have a real view of the number of services we perform. What types, frequencies, points of attention, and areas for improvement that assist us in decision-making. (Knowing which equipment needs upgrades, the types of calls we can "anticipate" for future improvements). The comprehensive management of all the equipment we have in our park, the alerts (such as temperature, memory, etc.), which machines have our antivirus configured, which are not communicating. An extremely important view. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Marlen O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marlen O.") MO Marlen O. Analista Pleno Small-Business (50 or fewer emp.) 1/23/2026 "Milvus Evaluation" 5/5 What do you like best about Milvus TI? What I like most about Milvus IT I mainly like the centralization of service in one place, with the opening and tracking of tickets well organized by categories, priority, and status. The visibility of SLA and the complete history of service (interactions, attachments, and changes) are very helpful in daily operations because they provide traceability and reduce rework. The filters/searches and queue view facilitate prioritization and triage, and the dashboards/reports support the management of operations, allowing the identification of bottlenecks, volumes by type of demand, and recurring improvement points. Overall, the tool improves control, standardization of service, and communication between support, user, and management. Review collected by and hosted on G2.com. What do you dislike about Milvus TI? Currently, the main area for improvement is the usability in some daily routines. In certain workflows, there are more clicks and steps than necessary (e.g., changing status/responsible party, recording interactions, and categorizing tickets), which impacts productivity when the volume is high. The search and filters could be more robust, with better indexing of history and attachments, as well as making it easier to locate by tags/keywords. It would also be interesting to have more batch actions and automations (rules by conditions, templates, and integrations) to reduce manual work. Finally, performance improvements in large lists and more configurable notifications would help reduce noise and maintain focus on the correct queue. Review collected by and hosted on G2.com. What problems is Milvus TI solving and how is that benefiting you? I use Milvus TI as the central tool for managing support service and operations. It is used to record and track tickets from end to end (opening, triage, prioritization, execution, and closure), maintaining history, attachments, and traceability for auditing and process standardization. I also use it to organize queues by priority/SLA, direct requests to the correct responsible party, and ensure visibility of the status for the user and management. Additionally, it supports productivity analysis and continuous improvement through reports and metrics (volume by type of request, response times, and recurrences), reducing rework and improving operational control. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Lucas D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucas D.") LD Lucas D. Analistade suporte Small-Business (50 or fewer emp.) 1/22/2026 "Robust and reliable IT management, with comprehensive management reports" 5/5 What do you like best about Milvus TI? Milvus stands out as a robust solution for IT management, going beyond simple ticket control. The platform centralizes important information in a single environment, facilitating the management of assets, users, and operational routines. Among its strengths are the detailed management reports, which aid in decision-making by presenting clear data on performance, service volume, SLA, and incident history. Organization by groups and access levels also contributes to more secure control, allowing each team to view only what is relevant to their function. Another differentiator is the standardization of processes, with well-structured records, complete service history, and the ability to track the progress of each request. This improves internal communication, reduces rework, and increases the predictability of operations. In daily use, the tool conveys reliability. Navigation is simple, information is well-distributed, and activity tracking becomes clearer, which helps the IT team keep the environment organized and with greater operational control. Review collected by and hosted on G2.com. What do you dislike about Milvus TI? In the beginning, it may take some time to get to know all the available features, as the platform is quite comprehensive. Review collected by and hosted on G2.com. What problems is Milvus TI solving and how is that benefiting you? Milvus helps solve problems such as lack of control over IT demands, difficulty in meeting deadlines and SLAs, disorganization in user support, and little visibility over assets and processes. The platform centralizes information, standardizes workflows, improves communication between teams, and allows for faster decision-making based on data and reports. This reduces rework, delays, and operational risks, increasing business efficiency and predictability. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![George A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George A.") GA George A. Analista de suporte de TI Small-Business (50 or fewer emp.) 1/22/2026 "Milvus Streamlines Support: Machine Control, SLA Management, and Helpful Assistance" 4/5 What do you like best about Milvus TI? I am a Tier 1 support technician and we use Milvus on a daily basis. The system helps us in several ways: machine control, SLA management, first contact with clients, and every now and then we discover a new feature that is useful to us. Milvus technical support has also always assisted us well, within their possibilities and by clarifying our questions. Review collected by and hosted on G2.com. What do you dislike about Milvus TI? My only caveat is the remote access tool, which at times isn’t effective and can be unreliable. Review collected by and hosted on G2.com. What problems is Milvus TI solving and how is that benefiting you? I am a Tier 1 support technician and we use Milvus on a daily basis. The system helps us in several ways: machine control, SLA management, first contact with clients, and every now and then we discover a new feature that is useful to us. Milvus technical support has also always assisted us well, within their possibilities and by clarifying our questions. The only caveat is the remote access tool, which at times is not effective. Even so, the tool remains powerful and is the main connection between technician and client here at the company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Marcus V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcus V.") MV Marcus V. Diretor Técnico e Comercial Small-Business (50 or fewer emp.) 1/30/2026 "Transformation in ticket management and unified communication" 5/5 What do you like best about Milvus TI? We use Milvus at Solupt and the experience is excellent. The IT-focused version delivers exactly what an MSP needs to manage inventory and tickets. Additionally, the WhatsApp functionality within the platform solved a critical communication problem we had. Now, everything is centralized: the ticket, the chat, and the resolution. I strongly recommend it for anyone who wants to professionalize the delivery of technology services. Review collected by and hosted on G2.com. What do you dislike about Milvus TI? Missing password vault extension for browsers. Review collected by and hosted on G2.com. What problems is Milvus TI solving and how is that benefiting you? Managing an IT company requires total control, and Milvus provides us with that. Here at Solupt, we do not compromise on the IT version of the system to organize our workflow. The 'trick' was integrating WhatsApp with Milvus; this humanized our support and sped up the resolution of tickets. It's gratifying to see the team focused on a single screen, without distractions and with complete traceability. An indispensable tool for our growth! Review collected by and hosted on G2.com. 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