SysAid

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761 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.5
Serving customers since
2002
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SysAid Reviews

Review Filters
Profile Name
Star Rating
576
150
22
7
6
Verified User
U
Técnico de IT
Mid-Market (51-1000 emp.)
5/5

The tool offers a quick response time and is user-friendly, making the overall experience straightforward and enjoyable. It enhances communication with users, allowing for clearer ticket management and effective follow-up.

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Verified User
C
Director of Network Services
Small-Business (50 or fewer emp.)
5/5

SysAid offers an easy setup process and excellent customer service, which helps minimize service downtime. The platform is effectively used for incident management to address daily business challenges.

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Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
10/28/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI

Versatile Helpdesk Tool

The simple and straightforward customization available to you, to make improvements or amendments to things such as ticket routing, escalation rules, and changes to the appearance of templates used as part of the tool. Customer support is readily available, we use email or chat.

About

Contact

HQ Location:
Toronto, Canada

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What is SysAid?

SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster, smoother IT service. And IT service teams get a break from their repetitive manual tasks and some time to actually do the work they love.

Details

Year Founded
2002
Website
www.sysaid.com