I like SysAid because it has allowed us to implement processes like incidents, changes, problems, and asset management effectively. The dashboards give us better visibility into tickets, which has significantly improved our operations. We can prioritize services based on impact and urgency, identify root causes of incidents, and schedule changes more effectively, resulting in zero impact. Additionally, the initial setup of SysAid was transparent, and I am highly likely to recommend it, giving it a 10.

Its integration capability with Microsoft, its technical support, and especially the ability to implement functionalities such as the mailbox, make it our daily tool and it is very easy to use. I also really like the chatbot and the new interface that give it a modern and refined touch. It is an easy-to-use tool for IT technicians.

First, I like the capabilities of SysAid when it comes to ticketing and ticket management - it automates the whole process therefore making followup on tickets easy, It comes with features that supports self-service and this saves time and workload for the agents. It supports customization and we have tailor made SysAid to meet our unique needs. It comes with great automation and AI and we're able to automate manual tasks for efficiency.