Top Free Help Desk Software

Help desks receive customer complaints through channels like toll-free numbers, websites, chatbots, or email. Fielding a large number of customer requests can get overwhelming fast. The larger a business or more complex a product, the more likely it is teams will field a number of customer inquiries a day.

A help desk is a resource designed  to provide customers or end users with the technical support or information needed to fully enjoy a company's product. Technical support analysts will then receive the ticket and scale the problem through internal channels to help the customer find a resolution.

If you'd like to see more products and to evaluate additional feature options, compare all Help Desk Software to ensure you get the right product.

Results: 89
(2,686)4.4 out of 5
Optimized for quick response
Entry Level Price:$0 for 3 agents

Provide a great customer support experience with Zoho Desk. Prioritize, manage and close an ever-increasing volume of requests that reach your organization through a variety of channels. Build and publish a support knowledge base. Analyze and improve the performance of your customer support team. Zoho Desk is a flexible, Cloud-based help desk support software with Contextual AI that allows you to provide the support experience your customers deserve.

Bryan B.
BB
It is easy to get started creating an organization and setting up a helpdesk. The system has many features and integration points. The price... Read review
Krishna M.
KM
easy set up and nice look and feel. nice gui Read review
(2,343)4.4 out of 5
Optimized for quick response
Entry Level Price:Free for UNLIMITED agents

Freshdesk is a cloud-based customer service software that enables businesses of all sizes to deliver stellar customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics, so you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered sup

Ayan B.
AB
1- The best software for integrations with other clients (example: JIRA, Salesforce) along with the automation features. 2 - The mobile app helps... Read review
Bapti Niloy B.
BB
This is one of the best authentic customer service software in my opinion. It also include a free trial. Whatever, this platform has a easy setup... Read review
(2,277)4.2 out of 5
Optimized for quick response

It can be complicated to provide support across channels — but your customers don’t need to know that. The Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs, and simple enough to let you get up and running immediately. The Support Suite lets you have conversations with customers on any channel (email, chat, voice, and even social messaging apps like F

Chris R.
CR
Zendesk has been a great addition to our contact center. We have been using it for over three years and it has grown with us as our company has... Read review
Timothy B.
TB
We are early users of Zendesk Support so we have not had time to fully vet all the features. We selected Zendesk because it gives us the ability to... Read review
(1,533)4.1 out of 5
Optimized for quick response

Today’s customers want faster, more responsive service across every channel on any device & they want it now. Salesforce Service Cloud helps small businesses scale & grow while building loyalty with every customer interaction. It helps deliver a smarter, more personal customer experience on a flexible, complete service platform. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Co

PG
It is good CRM to comparing to other CRM. Performance is good. And reliability is also good. It is very secure. No neet to install anything. We can... Read review
UH
Salesforce CRM solution is extremely robust, fault tolerant and very intuitive to work on. Read review
(1,309)4.5 out of 5
Entry Level Price:$0/mo Unlimited

LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2020. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. LiveAgent is a fully-featured help desk software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center,

Caleb S.
CS
Overall ease of daily use, Our initial set up was simple, quick, and efficient. The Live Agent team Had us up and running in no time at all. The... Read review
AC
The ability to add and change tags makes working as a team during lock down and at home a lot easier Read review
(1,258)4.4 out of 5
Optimized for quick response

Intercom is a Conversational Relationship Platform (CRP). With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey.

Rob S.
RS
Fast access to customer information. Efficiencies as an all-in-one solution. Read review
Regine T.
RT
We started to use Intercom to communicate quickly and easily with your customers. Searching for conversations and group customers in specific... Read review
(620)4.3 out of 5
Optimized for quick response

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate custo

CC
That you can easily find and track customer info and what the already have. You also can get a free trial to try it out. Read review
Gregory E.
GE
TeamSupport makes the configuration of the portals extremely easy and really performs very advanced functions to support in which people can be... Read review
(522)4.4 out of 5
Entry Level Price:$0

HubSpot is a leading growth platform. Since 2006, we have been on a mission to make the world more inbound. Today, over 68,800 total customers in more than 100 countries use HubSpot’s award-winning software, services, and support to transform the way they attract, engage, and delight customers. Comprised of Marketing Hub, Sales Hub, Service Hub, and a powerful free CRM, HubSpot gives companies the tools they need to Grow Better. HubSpot Service Hub is customer service software that makes it eas

AT
I like how responsive and helpful the hubspot team has been with any issues I come across when trying to setup hubspt. I like how the CRM is free... Read review
Stefano L.
SL
Integration with blog, website and image catalogue Read review
(683)4.5 out of 5
Entry Level Price:$16 per agent / month

LiveChat - premium live chat and help desk software for business. Designed and built specifically for amazing customer service. Used in 150 countries by over 31,000 companies, including small, medium and enterprise size businesses. Use LiveChat if you wish to improve customer satisfaction and increase online sales results.

Adrian P.
AP
What I like most about this software are the main features in real-time tracking of web traffic, ticketing system for problem solving and agent... Read review
CU
Chat.io is an omnichannel live chat tool combined with chat platform. Adding chat.io to your website gives customers the chance to talk to you... Read review
(617)4.6 out of 5
Optimized for quick response
Entry Level Price:$9 per user/month

Front powers the heart of business — the meaningful connections between teams and customers that lead to lasting relationships. Bringing email and apps together in a collaborative customer communication platform, Front drives business impact by scaling the natural conversations that create customers for life. More than 6,000 businesses are using Front today to cultivate personalized customer relationships at scale and transform their work into impact. Learn more at frontapp.com.

AF
Canned Responses, Rules and the overall layout are my favorites. I also enjoy all the integrations offered. All the content produced are great and... Read review
AL
The customer service Interaction and agile from the system Possibility to chat in between of the emails Creating rules Read review
(521)4.6 out of 5
Optimized for quick response
Entry Level Price:$7 /user/month (annually)

Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software or switching tabs. Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enter

AL
The reporting and analytics which help me to view the day to day progress of the operations Read review
Michael M.
MM
No more in-house forwarding emails. We now have complete visibility on staff email responses. It's almost impossible for a customer email to slip... Read review
(320)4.2 out of 5
Optimized for quick response

Helpshift is a mobile-first customer service platform. It delivers a great in-app help experience for many of the world's top mobile apps and mobile games. Whenever users need help they can get it right in the app with immediate, automated solutions to many issues. With Helpshift, users get a fast, always-on help experience that feels as natural as talking to friends and family. Helpshift’s customers are leading brands such as Microsoft, Supercell, Square, Tencent, Brex, Niantic, TBS/TNT,

AC
I really like the Helpshift SDK and our users do not have to leave the app to get help. Players can submit their ticket and go straight into the app. Read review
AE
Solves a lot of challenges with supporting mobile apps in one package. Read review
(225)4.3 out of 5
Entry Level Price:$20 user/month

Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iOS apps and Android app to support customers on the go, Help Scout lets your team focus on what really matters: your customers

UF
User friendly All the service calls in one place Ticketing system very easy to use, and assign it Read review
Rajendra R.
RR
All in one platform for managing client support, sales and knowledge base. It provides great analysis and employee score.. yet not accurate always. Read review
(460)4.1 out of 5
Optimized for quick response
Entry Level Price:$25 per user / month

Salesforce Essentials makes it possible to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM for small business that is easy to use, setup, and maintain — for just $25 per user per month. Since Essentials is built on the world's #1 CRM platform complete with a mobile app, small businesses can start working from anywhere, knowing they have the tools they need to collaborate and stay connected to customers. With Essentials, you can se

Rikki R.
RR
Salesforce Essentials out of the box setup is really intuitive and helpful. The basic template for Sales and Service Cloud setup can be useful for... Read review
CP
The connectivity to all your contacts, emails & leads helps streamline your productivity daily. Salesforce allows you to access this information... Read review
(196)4.1 out of 5
Optimized for quick response
Entry Level Price:$15 /agent/month

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.

Kristin D.
KD
One of the things I love about Kayako is its features. Kayako has plenty of way to help customers in an unique way because of its organized... Read review
Xavier S.
XS
What I really love about Kayako are its multiple features that are worthy to our company and our main goal. It’s easy and fast to use because... Read review
(119)4.5 out of 5
Optimized for quick response
Entry Level Price:$29 /agent /mo

HappyFox is a practical help desk software which provides multi-channel support for customer requests coming from email, web, phone and social media. HappyFox integrates with business applications for Accounting, customer feedback, CRM, commerce and so on. iOS, Android and Windows version of the app enable to provide support through smartphones and tablets. Community forums and knowledge base helps customer provide instant support and connect with each other.

Andy H.
AH
easy to use and perfect fit for our IT Team and user community. Smart rules have streamlined our workflow and automated some of our ordering. Read review
Sanjaya P.
SP
easy to use and friendly functional interface, that's two point makes happyfox chat really get me into this software, and also give me a little... Read review
(148)4.7 out of 5
Entry Level Price:15 $

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups - Mobile apps - Chat Bot (coming soon) Try HelpCrunch for free for 14 days.

Jasper F.
JF
Gives an exceptionally thorough rundown of client care features at a reasonable cost. The live chat feature with client analytics, automated... Read review
UU
Helpcrunch is a program specially designed for sales and marketing specialists, the service allows to interact with customers in real time, highly... Read review
(124)4.6 out of 5
Entry Level Price:$29 per agent / month

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in

AM
We are using Reamaze now for 5 years and despite myself having worked with multiple service solutions during the last 20 years of building Internet... Read review
UR
Shopify integration - saves so much time seeing all of our customers details in Re:Amaze and being able to action refunds, place orders,... Read review
(110)4.6 out of 5

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.

Derek S.
DS
LogMeIn Rescue is even used by vendors like Microsoft. It is the best and easiest solution to obtain immediate remote access. The solution makes it... Read review
UI
It connects quickly and stays connected throughout our interaction until I manually close it. The app is free and downloads quickly to my customers... Read review
(236)4.4 out of 5
Optimized for quick response
Entry Level Price:$0 per user

Our Mission: Build the 1st collaboration platform that lives where you work 🚀 Collaborate on email, manage projects and automate workflows inside Gmail and Google Workspace (formerly G Suite) - and beyond, by connecting your existing tools like Slack, Trello and more. Simplify teamwork through increased alignment, transparency and accountability. Monitor and distribute your company's workload visually, and automate all the grunt work. Your daily apps are brought together, with no need to migr

Max F.
MF
The famous self-help author and innovator, Tim Ferriss, asks his guests what purchase of less than $100 has most profoundly impacted their life.... Read review
UI
The templates, they are just so much better than gmails templates Read review
(79)4.4 out of 5
Entry Level Price:$5 per employee/month

atSpoke is a modern workplace operations platform that helps businesses scale by giving every employee what they need to be their most productive. Purpose built to work with your SaaS toolset, IT, HR and Operations teams get more done where they work and resolve requests faster with one central command center, backed by intuitive ticketing, a dynamic knowledge base, and end-to-end machine learning. Employees get convenient and immediate self-help in the tools they already use with conversational

SS
I like spoke because it integrated into slack messaging to ask spoke HR related questions Read review
Troy P.
TP
Spoke is a well thought out tool that offers a really useful level of function -vs- complexity for knowledge and request management. It's a much... Read review
(62)4.3 out of 5

Simple help desk software for effective customer engagement - Deskero brings you new ways to interact with clients, engaging them in personal conversations through a simple, effective, no-frills satisfaction platform.

UE
I love all the features! There is nothing I don't like about it! Maybe it would be nice to have SMS Integration so it would be nice to keep the... Read review
UI
Very easy to use , pricing is great . A great tool for effective customer management. free 14 days trial is available for this software user can... Read review
(61)4.1 out of 5
Optimized for quick response

At Issuetrak, we’re dedicated to helping organizations achieve more. If you’ve been struggling to keep important information and requests from slipping through the cracks, Issuetrak is here to help. We specialize in help desk, change management, issue tracking, workflow, customer support, and complaint management. And with easy onboarding, custom configuration, and ongoing support, our team will always be there to help when you need it most. Our customizable software is a fit for many differen

Kevin O.
KO
Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they... Read review
Paul W.
PW
We are an IT Solutions and Support Provider with approximately 100 customers. Since we implemented Issuetrak our customer service has increased do... Read review
(56)4.7 out of 5

Vision Helpdesk is 12 years young and serves 15000+ customers, It offers best customer service tools - solution for every size business. 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Desk (Multi Company / Brand Help Desk) 3) Service Desk (ITIL / ITSM Desk) - PinkVerify Certified Vision Helpdesk offers SaaS and Download version of above all products. It starts as low as $8 per mo per staff agent.

WS
Compared Vision helpdesk with other products and we selected Vision. It has a clean professional look andsupport all features we require. In... Read review
KJ
I like the clean interface and responsiveness of the cloud offering. Have not experienced any lag or timeouts. it almost feels local. There are... Read review
(72)4.1 out of 5
Optimized for quick response
Entry Level Price:$24 per agent / month

Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations. Wix Answers uses a centralized, AI-powered approach to knowledge management that makes customers self-reliant, agents more effective, and organizations run more smoothly.

UH
I most like the intuitive design and ease with which people can ask questions and the team could respond with answers. Questions are inevitable but... Read review
UP
It gives me the basic support I need for my business. I can't be online 24/7 and in the event something comes up, my clients are able to at least... Read review
(48)4.3 out of 5
Entry Level Price:$24

Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest

James W.
JW
User interface is intuitive and easy to navigate. Read review
GG
We trialed a few distinctive Help Desk/Ticketing arrangements from different sellers and in various value ranges (counting free). We wound up... Read review
(344)4.3 out of 5

Vtiger’s mission is to help businesses thrive at work. We have built an AI-powered software that gives your customer-facing teams the ability to implement a robust customer experience strategy with the power of One View. Vtiger Cloud CRM is intuitive and powered with AI, designed to help you work better. With a brand new mobile app and integrations to over 500 business applications, Vtiger works where you are. Vtiger CRM helps teams create delightful experiences across the entire customer life

JG
You can follow the whole process, from marketing, lead generation, follow up the sales process to closing and customer support to allow more leads.... Read review
Joe M.
JM
I really like the different functions of this service that provide an insurmountable improvement for any small or medium company, ideal for... Read review
(52)4.4 out of 5

Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience. Teamwork Desk gives you all the features you need — like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators — to enable your team to keep cu

AW
The ability to see by person how many tickets they have responded to, and average response times. I also like that tickets can be assigned to... Read review
UL
It tells you if someone else is working on your ticket Read review
(277)4.1 out of 5
Entry Level Price:$0 per month

Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB's can now: - Automate their marketing, sales and customer retention process with simple and powerful drag-drop editor - Convert website visitors directly to leads in the CRM - Nurture, track and score leads automatically based on web or email activity - Enable multi channel communication with th

GC
We used the free version of Agile because we only had 5 users. It did logging, tracking and tasks really well with a neat interface. We also ended... Read review
MP
All the features are integrated including CRM, marketing automation, and contact activity tracking. The program also supports service desk... Read review
(122)4.2 out of 5
Entry Level Price:$18.90 per month

LiveHelpNow help desk software suite facilitates real time, omnichannel customer service communications via Live Chat, SMS, Email, Facebook and Twitter. Top rated by Business.com 8 years running, Inc 500 fastest growing companies list 3 years in a row. 8k+ implementations, with over 2k implementations in Enterprise arena. Starting only at $18.90 per month per agent on annual contract.

AR
Customer Service is free and available seven days a week. However, I rarely utilize the support because the knowledge base, interface, and articles... Read review
AA
Easy of use and features are very good for the price. Read review

Top 10 Free Help Desk Software in 2021

  • Zoho Desk
  • Freshdesk
  • Zendesk Support Suite
  • Salesforce Service Cloud
  • LiveAgent

Learn More About Help Desk Software

What is Help Desk Software?

Help desk software is used to organize and track customer inquiries submitted externally. These inquiries become tickets, which can then be allocated to customer service agents. This solution saves time by organizing customer issues efficiently, making it easier for agents to respond promptly. There is a variety of problems that help desk software solves for businesses, including reduced response time, centrally organized customer inquiries, and better communication between support teams and their customers.

Why Use Help Desk Software?

Businesses of all sizes benefit from using help desk software to provide organized customer support. Utilizing a help desk platform makes day-to-day operations for agents and managers easier and more efficient for several reasons:

Ticket Management — Customer support managers can easily delegate inquiries to specific agents as they see fit. Tickets can also be automatically routed to agents for additional efficiency. All tickets end up in one location that can be viewed by the team and in an agent-specific view. With an overall view, managers can reroute tickets if a certain agent has too large of a task load or based on agent availability. Tickets are routed to the agent who can better assist the customer’s needs. Tiered ticketing allows for certain tickets to get priority above others.

Customer Inquiry Tracking — Keeping the customer happy is the main goal of any customer service team. Allowing customers to track the progress of their inquiry is beneficial to the happiness of a customer. Tracking helps customer service teams, as well. The progress of a ticket provides transparency so management can hold representatives accountable for the timeliness of an issue or inquiry being resolved. Tracking provides liability internally, as well. Users have the ability to go back and look at old tickets and see how the issue was resolved.

Customer Inquiry Allocation — Companies without a help desk system often use an email inbox for customer inquiries. This process easily becomes cluttered and difficult for collaboration. Additionally, a major issue with an email solution is that team members are unaware of when a problem is being looked at by another team member. Help desk software helps improve all of these processes by allowing the allocation of tickets to a specific customer service agent as soon as it is submitted. Tickets can be allocated automatically or by a fellow team member. The allocation procedure is typically to send tickets to representatives that hold a specific skill set or handle a unique type of issue. Ultimately, allocation improves productivity for all team members by allowing them to focus on the customer not the routing process. It also helps customers receive the response they need in a timely manner without the risk of their inquiry being lost in the shuffle.

Reporting — Reporting allows businesses to see things like the number of inquiries coming in, turnaround time, and resolution rate of each customer support representative. These metrics provide a business perspective on how its customer support team is performing, which gives team members the ability to correct any issues and generally improve a customer’s experience with the business.

Who Uses Help Desk Software?

Customer Service Agents — Customer service agents use a help desk to answer product or company-related customer inquiries.

Customer Service Managers — Customer service managers delegate and monitor ticket resolutions and escalated issues. Managers can also utilize reporting to research team productivity and use metrics to decide if workflow adjustments are necessary.

Kinds of Help Desk Software

Web-Based — A web-based help desk is hosted on the vendor’s remote server so it can handle a large influx of visitors and provide tech support. You only need a web browser to access this type of help desk, which makes it the easiest and most approachable option for customer support teams.

On-Premise — An on-premise help desk runs on a company’s on-premise server. Since the help desk is on site, it requires on-site servicing as well. Servicing can either be in-house IT experts or third-party IT experts.

Help Desk Software Features

Customer Portal — A customizable, customer-facing interface to enter tickets and communicate with representatives.

Automation — Response automation allows an automatic, standard response to a customer when they first inquire. Other automation features include custom ticket or task reminders to help increase workflow.

Social Integration — Social integration allows customers and representatives to communicate with each other through social networks such as Twitter, Facebook, or LinkedIn. Social integration helps with approachability and gives customers a quick opportunity to get a question answered.

Ticket Tagging — Managers can easily distribute tickets using ticket tags to make it easy for agents to see what tickets are assigned to them.

Chat/Live Support — Live support allows customers to get a quick answer for their inquiry or concern. If their inquiry needs escalation or clarification, it can be routed through to customer service agents.

Templates — Templates are custom, auto-populated response templates that reduce the time it takes to respond to a ticket. Templates can reflect the brand of the company and can be adjusted to reflect the specific needs of the customer.

Additional Help Desk Features

SLA Management — SLA (service level agreement) defines the expected outcome of each customer inquiry. Managers and agents can monitor SLA times to keep track of overdue tickets.

Self-Service Portal — For customers that don’t have time to wait for an agent’s response, a self-service portal is a way for customers to find answers to simple questions quickly in a designated knowledge base, such as a forum or series of articles.

Potential Issues with Help Desk Software

Ticket Miscommunication — In some cases, the customer’s initial inquiry isn’t always clear and may cause confusion, requiring a follow-up. Additionally, it’s possible for agents to sometimes misunderstand what the customer is truly looking for, which can lead to customer dissatisfaction. If an agent needs clarification from a customer to help answer the inquiry, the ticket can eventually become unresolved if the customer never responds with additional feedback.