Gorgias Pricing Overview

edit

Free Trial

Starter

$10.00

Includes 50 tickets/mo, +$0.40 for each extra ticket

Basic

$50.00

2 months FREE with yearly billing Includes | 300 tickets/mo, +$40 for each extra 100 tickets

Pro

$300.00

2 months FREE with yearly billing | Includes 2,000 tickets/mo, +$36 for each extra 100 tickets

Advanced

$750.00

2 months FREE with yearly billing | Includes 5,000 tickets/mo, +$36 for each extra 100 tickets

Enterprise

2 months FREE with yearly billing | Custom ticket volume

Switch to yearly and get 2 months FREE

Gorgias has 5 pricing editions. A free trial of Gorgias is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Gorgias is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Gorgias must be conducted with the seller.

From $10/month. 7-day free trial. Additional charges may apply.

Pricing information was last updated on October 09, 2024

Top-Rated Alternatives

Zendesk for Customer Service

View All Alternatives

Gorgias Pricing Reviews

(2)

Clari L.

marketing director

Mid-Market (51-1000 emp.)

12/11/2025

"Effortless Setup, Powerful Integrations"

5/5

What do you like best about Gorgias?

I love how easy it is to use Gorgias. Their integrations and automations are great, allowing us to automate certain responses. The initial setup was very easy too. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

It's a bit too expensive. I would like it to be more affordable or offer AI services at the integrated cost. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

9/20/2024

"Don't recommend, other more flexible affordable options out there"

0.5/5

What do you like best about Gorgias?

At the time they had the best integration with Shopify. their macros are helpful for cutting down repetitive tasks. Now other platforms have caught up. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

It's priced too high compared to the rest of the market and it's support is not helpful. We've been on another platform that actually treats us as a partner. Gorgias is likely just at the point in their lifecycle where they want to extract the most value from customers without priving any. Review collected by and hosted on G2.com.

Response from Support Gorgias of Gorgias

edit

Thank you for your thoughtful feedback. We appreciate your insights about Gorgias and sincerely regret to learn that you were not fully satisfied with your Gorgias experience.

- It’s great to hear that our integration with Shopify and the macros were beneficial in streamlining your tasks. We have recently released many more features dedicated to cutting down repetitive tasks, with our AI Agent being the most impactful one! You can use it not just to reply to your customers, but also to have it perform actions, like canceling customer orders, pausing subscriptions, and much more.

- It's unfortunate to hear that you feel our pricing is high compared to other platforms and that our support didn't meet your expectations. We’re continuously working to improve our customer service and ensure that our pricing reflects the value we provide. Your comments are valuable as we look to enhance our partnership with clients.

- We're glad that our ticketing system helped manage your customer support needs.

We sincerely appreciate you taking the time to share your thoughts.