[ Gorgias Reviews ](https://www.g2.com/products/gorgias/reviews) [ Gorgias Reviews ](https://www.g2.com/products/gorgias/reviews) # Gorgias Pricing Overview [Editedit](https://my.g2.com/gorgias/pricings) Free Trial ## Gorgias Pricing Key Insights Last updated on Apr 09, 2026 * * * Gorgias offers **5 pricing editions** , starting at **$10**. Gorgias pricing tiers are designed to support different usage levels and team sizes. Gorgias also offers a **free trial**. Compare the Gorgias pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Gorgias** for **custom pricing**. * * * Starter — $10 Basic — $50 Pro — $300 Advanced — $750 Enterprise — Contact Us Rated 4.6 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Starter $10.00 Free Trial Includes 50 tickets/mo, +$0.40 for each extra ticket - Unlimited users - Facebook & Instagram integrations - Live chat & chat campaigns - Macros and rules - Add up to 150 integrations - Satisfaction survey - Voice & SMS (1 number) - Self onboarding - Shopify integration - BigCommerce integration Show More Basic $50.00 Free Trial 2 months FREE with yearly billing Includes | 300 tickets/mo, +$40 for each extra 100 tickets - Unlimited users - Facebook & Instagram integrations - Live chat & chat campaigns - Macros and rules - Add up to 150 integrations - Satisfaction survey - Voice & SMS (1 number) - Self onboarding - Shopify integration - BigCommerce integration Show More Pro $300.00 Free Trial 2 months FREE with yearly billing | Includes 2,000 tickets/mo, +$36 for each extra 100 tickets - Unlimited users - Facebook & Instagram integrations - Live chat & chat campaigns - Macros and rules - Add up to 150 integrations - Satisfaction survey - Voice & SMS (up to 3 numbers) - Lite onboarding - Shopify integration - BigCommerce integration - Magento integration - Revenue statistics Show More Advanced $750.00 Free Trial 2 months FREE with yearly billing | Includes 5,000 tickets/mo, +$36 for each extra 100 tickets - Unlimited users - Facebook, Instagram & Twitter integrations - Live chat & chat campaigns - Macros and rules - Add up to 150 integrations - Satisfaction survey - Voice & SMS (up to 10 numbers) - Full onboarding - Shopify integrations - BigCommerce integration - Magento integration - Revenue statistics - Dedicated Success Manager Show More Enterprise Contact Us [Contact Us](#) 2 months FREE with yearly billing | Custom ticket volume - Unlimited user - Facebook, Instagram & Twitter integrations - Live chat & chat campaigns - Macros and rules - Add up to 400 integrations - Satisfaction survey - Voice & SMS (custom limit of numbers) - Full onboarding - Shopify integration - BigCommerce integration - Magento integration - Revenue statistics - Dedicated Success Manager - Custom services Show More Switch to yearly and get 2 months FREE Pricing information for Gorgias is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Gorgias must be conducted with the seller. From $10/month. 7-day free trial. Additional charges may apply. Pricing information was last updated on October 09, 2024 Show More ## Gorgias Pricing FAQs Generated using AI ### Is Gorgias free, or does it offer a free trial? Gorgias does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. ### How much does Gorgias cost in 2026? According to G2 data, Gorgias pricing in 2026 starts at $10.00 and can reach $750.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Gorgias's official pricing page for the most current details. ### Who is Gorgias pricing best suited for? According to G2 reviewers, Gorgias's pricing is best suited for small to mid-market eCommerce businesses, particularly those running Shopify stores. G2 data on Gorgias shows the majority of reviewers come from small businesses in apparel, food and beverages, retail, and consumer goods, who benefit most from the Basic and Pro tiers. The Pro tier at $300.00 suits growing teams needing revenue statistics and Magento support, while the Advanced tier at $750.00 fits mid-market operations requiring dedicated success management. G2 reviews of Gorgias suggest the pricing of Gorgias becomes less competitive for high-volume businesses where ticket-based overage costs accumulate rapidly during peak periods. ### What are the key differences between the free and paid versions of Gorgias? Gorgias does not offer a permanent free tier but provides a free trial for evaluation. The entry-level Starter plan at $10.00 per month covers 50 tickets and includes core features like Shopify integration, macros, live chat, and Facebook and Instagram integrations. Gorgias's paid plans scale significantly, with the Basic tier at $50.00 unlocking 300 tickets, the Pro tier at $300.00 adding Magento integration and revenue statistics, and the Advanced tier at $750.00 introducing a Dedicated Success Manager, Twitter integration, and up to 10 Voice and SMS numbers. G2 reviewers note that higher Gorgias tiers unlock meaningful operational and analytics capabilities unavailable at entry level. ### Is Gorgias considered good value for its pricing? G2 reviewers give Gorgias an average rating of 4.5 out of 5, suggesting strong overall satisfaction despite recurring pricing concerns. Many G2 users highlight exceptional value through Shopify integration, automation, and omnichannel consolidation, with several noting it is more affordable than Zendesk. However, the ticket-based pricing model draws consistent criticism, particularly from growing businesses facing unpredictable costs during peak seasons. G2 reviews of Gorgias also flag add-on charges and steep overage fees as frustrations. Reviewers who switched from Zendesk or Salesforce generally consider Gorgias a worthwhile investment, while a few small businesses found the pricing prohibitive as ticket volumes scaled. ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5 (6,620) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5 (3,701) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5 (1,842) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/gorgias/competitors/alternatives) ## Gorgias Pricing Reviews (2) CL Clari L. marketing director Mid-Market (51-1000 emp.) 12/11/2025 More Options - - [Respond as Gorgias](https://www.g2.com/survey_responses/gorgias-review-12078400/official_response/new) "Effortless Setup, Powerful Integrations" 5/5 What do you like best about Gorgias? I love how easy it is to use Gorgias. Their integrations and automations are great, allowing us to automate certain responses. The initial setup was very easy too. Review collected by and hosted on G2.com. What do you dislike about Gorgias? It's a bit too expensive. I would like it to be more affordable or offer AI services at the integrated cost. Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? I use Gorgias to handle customer inquiries and chat, streamlining customer service by consolidating locations. It simplifies managing operations and offers easy, seamless integrations and automations to automate responses. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jack C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack C.") JC Jack C. Head of Customer Experience Small-Business (50 or fewer emp.) 3/16/2026 More Options - - [Respond as Gorgias](https://www.g2.com/survey_responses/gorgias-review-12484151/official_response/new) "Intuitive and Affordable with Seamless Shopify Integration" 4/5 What do you like best about Gorgias? I really appreciate how Gorgias functions as a full customer service platform, allowing us to manage email, chat, and help desk activities in one place. It has been incredibly beneficial having a centralized knowledge base. I love how well Gorgias integrates with Shopify, which means we no longer have to switch back and forth between Shopify Admin and our customer service tool, thanks to the integration and custom macros. Additionally, the whole system is very intuitive to use. Gorgias also stands out because it's a lot more affordable than our previous solution. Review collected by and hosted on G2.com. What do you dislike about Gorgias? The reporting suite is super limited. It'd be good to be able to make custom queries. Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? I use Gorgias as a full customer service platform, centralizing knowledge and handling communications from all sales channels in one place. It integrates with Shopify, eliminating the need to switch between different platforms. It's also more affordable compared to Zendesk. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller Gorgias Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5 (6,979) [ Compare Now ](https://www.g2.com/compare/gorgias-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_dcff9843c01cc56ba08d3a75c73a77ea/gladly.png "Product Avatar Image") Gladly 4.7/5 (1,112) [ Compare Now ](https://www.g2.com/compare/gladly-vs-gorgias) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5 (3,751) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-gorgias) ##### Categories on G2 [ AI Sales Assistant ](https://www.g2.com/categories/ai-sales-assistant)[ Live Chat ](https://www.g2.com/categories/live-chat)[ AI Customer Support Agents ](https://www.g2.com/categories/ai-customer-support-agents) [ Conversational Marketing ](https://www.g2.com/categories/conversational-marketing)[ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Help Desk ](https://www.g2.com/categories/help-desk)[ Conversational Support ](https://www.g2.com/categories/conversational-support)[ Social Customer Service ](https://www.g2.com/categories/social-customer-service)[ Digital Customer Service Platforms ](https://www.g2.com/categories/digital-customer-service-platforms)[ Customer Service Automation ](https://www.g2.com/categories/customer-service-automation)[ Conversational Commerce Platforms ](https://www.g2.com/categories/conversational-commerce-platforms) Show More ##### Explore More [ What's the best software for improving sales team performance ](https://www.g2.com/discussions/what-s-the-best-software-for-improving-sales-team-performance)[ Best all-in-one workforce platform ](https://www.g2.com/discussions/best-all-in-one-workforce-platform)[ Which accounts receivable system is best for startups ](https://www.g2.com/discussions/which-accounts-receivable-system-is-best-for-startups) [ What are some enterprise information archiving platforms supporting seamless capture from Teams, email, and social media? ](https://www.g2.com/discussions/what-are-some-enterprise-information-archiving-platforms-supporting-seamless-capture-from-teams-email-and-social-media%20)[ Which vendor provides the fastest updates to business listings? ](https://www.g2.com/discussions/which-vendor-provides-the-fastest-updates-to-business-listings)[ Pros and Cons Details ](https://www.g2.com/products/gorgias/reviews?qs=pros-and-cons) Show More [ What's the best software for improving sales team performance ](https://www.g2.com/discussions/what-s-the-best-software-for-improving-sales-team-performance)[ Best all-in-one workforce platform ](https://www.g2.com/discussions/best-all-in-one-workforce-platform)[ Which accounts receivable system is best for startups ](https://www.g2.com/discussions/which-accounts-receivable-system-is-best-for-startups) [ What are some enterprise information archiving platforms supporting seamless capture from Teams, email, and social media? ](https://www.g2.com/discussions/what-are-some-enterprise-information-archiving-platforms-supporting-seamless-capture-from-teams-email-and-social-media%20)[ Which vendor provides the fastest updates to business listings? ](https://www.g2.com/discussions/which-vendor-provides-the-fastest-updates-to-business-listings)[ Pros and Cons Details ](https://www.g2.com/products/gorgias/reviews?qs=pros-and-cons)