Gorgias Pricing Overview

Gorgias does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details.

According to G2 data, Gorgias pricing in 2026 starts at $10.00 and can reach $750.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Gorgias's official pricing page for the most current details.

According to G2 reviewers, Gorgias's pricing is best suited for small to mid-market eCommerce businesses, particularly those running Shopify stores. G2 data on Gorgias shows the majority of reviewers come from small businesses in apparel, food and beverages, retail, and consumer goods, who benefit most from the Basic and Pro tiers. The Pro tier at $300.00 suits growing teams needing revenue statistics and Magento support, while the Advanced tier at $750.00 fits mid-market operations requiring dedicated success management. G2 reviews of Gorgias suggest the pricing of Gorgias becomes less competitive for high-volume businesses where ticket-based overage costs accumulate rapidly during peak periods.

Gorgias does not offer a permanent free tier but provides a free trial for evaluation. The entry-level Starter plan at $10.00 per month covers 50 tickets and includes core features like Shopify integration, macros, live chat, and Facebook and Instagram integrations. Gorgias's paid plans scale significantly, with the Basic tier at $50.00 unlocking 300 tickets, the Pro tier at $300.00 adding Magento integration and revenue statistics, and the Advanced tier at $750.00 introducing a Dedicated Success Manager, Twitter integration, and up to 10 Voice and SMS numbers. G2 reviewers note that higher Gorgias tiers unlock meaningful operational and analytics capabilities unavailable at entry level.

G2 reviewers give Gorgias an average rating of 4.5 out of 5, suggesting strong overall satisfaction despite recurring pricing concerns. Many G2 users highlight exceptional value through Shopify integration, automation, and omnichannel consolidation, with several noting it is more affordable than Zendesk. However, the ticket-based pricing model draws consistent criticism, particularly from growing businesses facing unpredictable costs during peak seasons. G2 reviews of Gorgias also flag add-on charges and steep overage fees as frustrations. Reviewers who switched from Zendesk or Salesforce generally consider Gorgias a worthwhile investment, while a few small businesses found the pricing prohibitive as ticket volumes scaled.