BoldDesk Reviews & Product Details

I like that BoldDesk brings live chat, email support, a customer self-service portal, knowledge base capabilities, and workflow automations together in one comprehensive ticketing system. It cuts down on regular support emails and the back-and-forth of resolving issues, and the knowledge base lets customers look at previous ticket histories and get their issues resolved faster. Some repetitive support requests can be answered faster automatically, so I only need to work with the escalations. I appreciate having it all on one platform; building it myself would have taken a lot of time and effort. The initial setup was actually very easy, I asked ChatGPT to set up most of our configuration for us. It worked out really well. Review collected by and hosted on G2.com.

I’m too early of a customer to be able to answer this Review collected by and hosted on G2.com.

BoldDesk makes managing customer support incredibly smooth. The interface is clean and intuitive, and ticket tracking is effortless. I really appreciate how quickly I can assign, prioritize, and resolve issues without switching between multiple tools. The built‑in knowledge base and automation features save a lot of time, and the reporting dashboard gives clear insights into team performance. Overall, it’s reliable, efficient, and easy to use for daily support operations. Review collected by and hosted on G2.com.

BoldDesk is a great platform overall, but sometimes the interface feels a bit slow when loading large ticket lists or reports. A few advanced customization options for dashboards and automation rules could make it even better. Also, occasional minor sync delays between email and ticket updates can be improved. These are small issues, but refining them would make the experience smoother and more efficient. Review collected by and hosted on G2.com.

We use BoldDesk mainly for ticket tracking, and it meets our needs exceptionally well. It’s easy to use on both the backend and the frontend, so our team didn’t struggle to adopt it, and setup and administration haven’t been a burden. For what it does, it’s a great value.

Integration was easy and the performance of the application is rock solid. We haven't needed much support, but the few times we did reach out, we received quick and helpful resolutions.

Our use case hasn't adopted AI features yet. We are hoping to get more into its capabilities in the future. Review collected by and hosted on G2.com.

We don’t have any specific dislikes. Overall, we’re happy with the platform, and it works very well for us. Review collected by and hosted on G2.com.

I think BoldDesk is one of the best tools I've used for system management. I really value the feedback feature, and during my time using the CSAT, it has been good. The ticket management aspect is appreciated as well. The initial setup was very usual and it was easy to complete. Review collected by and hosted on G2.com.

I feel like the platform targets the wrong areas, such as the GED, which isn't relevant to my needs. It seems like a waste of time and effort, and I don't see why everything has to be dragged out like a military security system. Simple things should be easy to share in five or ten minutes, but they aren't. This experience makes it one of the most frustrating platforms for sharing reviews, and I'm not sure what their moderation team is doing. Review collected by and hosted on G2.com.

It is very user friendly and is good for new user. It integrates well with Gmail and quickly performs the ticket creation as soon as an email is sent to a particular email address. When faced issue the support team proactively resolved the issue with correct steps for resolution. It is budget friendly ITSM tools. The Ai feature automatically assigns the agent as per the configuration performed on the backend Review collected by and hosted on G2.com.

Bolddesk is good. no limitations found so far. Review collected by and hosted on G2.com.

What I like best about BoldDesk is its user-friendly interface, efficient ticket management system, and ease of tracking customer issues. The platform is intuitive, helps streamline support operations, improves team productivity, and provides good visibility into ticket status and customer interactions. Overall, it makes managing support requests simple and efficient. Review collected by and hosted on G2.com.

BoldDesk has been a useful platform overall; however, there is still room for improvement in customization options, reporting flexibility, and advanced workflow automation. Enhancements in search performance and dashboard personalization would further improve the user experience and operational efficiency. Review collected by and hosted on G2.com.

BoldDesk helps me track my open tickets and respond to clients effectively. It also makes it easy to generate reports that I can share with my managers at the end of the day. The feature I like most about BoldDesk is the CSAT form that’s sent after each ticket is marked as solved, because it lets me clearly see what clients like about the resolution and where we still need to improve. Integrations with other apps are seamless and make our work much easier. Overall, the UI and the product are user-friendly and genuinely helpful, and the support team is tremendous and goes out of their way to assist. Review collected by and hosted on G2.com.

My only suggestion for improvement for BoldDesk is related to the AI feature. I think it should be available across all plans. Review collected by and hosted on G2.com.

What I like best about BoldDesk is how simple and easy it is to use. The interface is clean, tickets are easy to manage, and it helps keep customer conversations organized without feeling overwhelming. It’s made day-to-day support operations much smoother for our team. I also really like the automation features and SLA management, which save a lot of manual effort. On top of that, their support team is responsive and genuinely helpful whenever needed. Review collected by and hosted on G2.com.

Honestly, there’s nothing major to dislike about BoldDesk so far. The platform has been smooth to use, easy to manage, and works well for our day-to-day support operations. Any minor issues or feedback points have usually been addressed quickly by their team. Review collected by and hosted on G2.com.

Support, ease of use, APIs, and integrations. Frequent updates and suggestions. Automation workflows help me apply different support levels to customers. Review collected by and hosted on G2.com.

The only downside is the KB feature: it does not support HTML or upload videos. However, I'm able to integrate it with WikiJS. Review collected by and hosted on G2.com.

What I like best about BoldDesk is its simplicity and flexibility. The platform is very easy to set up and use, which makes it easy for the team to adapt quickly without much training. Its ticket management system is well-structured, and features like automation, macros, SLA management, and tagging help streamline daily support operations.

I also appreciate the multi-channel support and knowledge base feature, as it helps us manage customer queries efficiently in one place. The customization options and reporting dashboards give good visibility into team performance and customer satisfaction. Overall, BoldDesk offers strong functionality at a competitive price, making it a reliable helpdesk solution for growing businesses. Review collected by and hosted on G2.com.

One thing I feel could be improved in BoldDesk is the learning curve for some advanced configurations and custom workflows. While the basic setup is simple, certain automation rules, portal customizations, and reporting features take time to fully understand.

The UI is good overall, but some sections can feel a bit crowded or less intuitive for new users. I’d also like to see more flexibility in customization, especially with email templates and dashboard reporting. That said, these are minor improvements, and the overall experience has still been smooth and effective for our support operations. Review collected by and hosted on G2.com.