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Gorgias

Show rating breakdown
4.6 out of 5 stars
547 reviews
  • 1 profiles
  • 11 categories
Average star rating
4.6
Serving customers since
2015

Profile Name

Star Rating

406
120
17
2
2

Gorgias Reviews

Review Filters
Profile Name
Star Rating
406
120
17
2
2
BB
Brad B.
03/04/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Great Team Support, Responsive Product Improvements, and Easy Multi-Account Management

|Gorgias
The support I receive from Alex Theodore and the rest of the gorgias team is great. It feels like Gorgias listens to product, process improvement ideas and integrates them. I manage 7 different Gorgias accounts and find it easy to move back and forth between accounts.
Emily M.
EM
Emily M.
CX @ Dr. Bronner's
03/02/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

ZERO Regrets - You can't convince me otherwise

|Gorgias
Gorgias is a CRM tool built FOR CX BY CX. That’s huge in the CX space, especially when we’ve so often had to bend our operations to fit tools designed for Sales. Our transition from Salesforce to Gorgias was a breeze, since it integrates so seamlessly with Shopify. On top of that, we no longer depend on developers; instead, we can empower our team to build out backend workflows and customer-facing self-service tools, and elevate the customer journey in a way that truly fits both our customers and our agents. I also LOVE how Gorgias focuses on building out community in CX.
Simon F.
SF
Simon F.
02/19/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Reliable Integrations, Powerful Customisation, and a Promising AI Chatbot

|Gorgias
Great integrations with tech stack, very reliable and great connections to multiple communication channels. We love the customisation and statisics plus the AI chatbot is a good new addition

About

Contact

HQ Location:
San Francisco, California

Social

@gorgiasio

What is Gorgias?

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 015, Gorgias began as a two-person team and has grown to more than 50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Details

Year Founded
2015