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Gorgias

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4.6 out of 5 stars
558 reviews
  • 1 profiles
  • 11 categories
Average star rating
4.6
Serving customers since
2015

Profile Name

Star Rating

413
124
17
2
2

Gorgias Reviews

Review Filters
Profile Name
Star Rating
413
124
17
2
2
Verified User in Retail
UR
Verified User in Retail
05/07/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Streamlined Support with One Inbox and Smart Automation

|Gorgias
Gorgias has made our customer support workflow much more efficient by bringing all channels into one inbox. The ability to automate common responses, tag conversations, and access customer/order data instantly has saved our team a lot of time and reduced manual work.
Verified User in Retail
UR
Verified User in Retail
05/01/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Streamlined Ticketing and Response Times Built for Customer Service Teams

|Gorgias
It’s clearly built with customer service teams in mind. It simplifies workflows by making it easy to file conversations and tickets in the right place, and it also helps the team manage response times more effectively.
Luis S.
LS
Luis S.
04/30/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Effortless Customer Service Consolidation and Automation

|Gorgias
I use Gorgias as our first touch for all customer service inquiries across phone, text, email, and chat, and I love how it consolidates everything into one place. The feature that allows us to maintain a common thread between all inquiries from a person is particularly helpful. Its easy integration with Shopify is a huge plus, letting us pull up orders and issue replacements when necessary. The ease of setup and automation is impressive, allowing us to automate a lot of the FAQs so we can focus on more detailed questions needing extra care. Overall, Gorgias makes a huge difference and saves us a lot of time.

About

Contact

HQ Location:
San Francisco, California

Social

@gorgiasio

What is Gorgias?

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 015, Gorgias began as a two-person team and has grown to more than 50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Details

Year Founded
2015