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Gorgias

Show rating breakdown
4.6 out of 5 stars
539 reviews
  • 1 profiles
  • 11 categories
Average star rating
4.6
Serving customers since
2015

Profile Name

Star Rating

401
117
17
2
2

Gorgias Reviews

Review Filters
Profile Name
Star Rating
401
117
17
2
2
Jose R.
JR
Jose R.
01/08/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Easy to Start, But Scalability Falls Short

|Gorgias
Getting started was very straightforward, and using the platform was simple from the beginning. Because it is cloud-based, agents could easily log in and begin working right away.
Drew K.
DK
Drew K.
12/16/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Instant, Consistent Support That Saves Time

|Gorgias
Gorgias has reduced our human handled tickets by about 60%. Gorgias responds instantly, asks the right follow up questions, and resolves common issues without escalation. That saves our team time and keeps customer support consistent.
CL
Clari L.
12/11/2025
Validated Reviewer
Review source: Organic

Effortless Setup, Powerful Integrations

|Gorgias
I love how easy it is to use Gorgias. Their integrations and automations are great, allowing us to automate certain responses. The initial setup was very easy too.

About

Contact

HQ Location:
San Francisco, California

Social

@gorgiasio

What is Gorgias?

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 015, Gorgias began as a two-person team and has grown to more than 50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Details

Year Founded
2015