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Gorgias

Show rating breakdown
4.6 out of 5 stars
562 reviews
  • 1 profiles
  • 11 categories
Average star rating
4.6
Serving customers since
2015

Profile Name

Star Rating

416
125
17
2
2

Gorgias Reviews

Review Filters
Profile Name
Star Rating
416
125
17
2
2
Ewa K.
EK
Ewa K.
06/19/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Seamless Customer Support with Reliable AI Tools

|Gorgias
I like that Gorgias is easy to set up and delivers reliable performance. Gorgias supports me with an account rep who is available to guide me and solve any concerns quickly. The AI Agent and AI Shopping Assistant have been especially valuable for our business as we have limited business hours and AI is available 24/7 with solid customer service skills and actions.
Verified User in Apparel & Fashion
AA
Verified User in Apparel & Fashion
06/12/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller

User Friendly, wouldn't switch, but not cheap

|Gorgias
They have really accounted for most customer service needs with the platform, and it is very user friendly
Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
05/20/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

All-in-One App Visibility and Strong Performance in Gorgias

|Gorgias
I like the best about gorgias is that I can view different apps all inside gorgias. I like where the AI is going and i like the challenge of getting the AI to work the way our company wants it to! The platform itself usually performs well with no major issues. Support after onboarding is limited and slow to get back to you. Once I waited 6 days for a reply.

About

Contact

HQ Location:
San Francisco, California

Social

@gorgiasio

What is Gorgias?

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 015, Gorgias began as a two-person team and has grown to more than 50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Details

Year Founded
2015
Website
www.gorgias.com