Products

Certinia Professional Services (PS) Cloud is the world’s only AI-first Services Engine native to Salesforce. By providing a single, high-fidelity system of record where sales, delivery, and finance share one context, Certinia provides the "Deterministic Scaffolding" for AI to act as an Autonomous Operator rather than just a scribe. Eliminate the "Context Gap": Unlike disconnected point solutions that create a "Franken-stack,"PS Cloud is native to Salesforce. This eliminates the Context Gap, givi

KODIF is a Generative AI Customer Support Automation solution. Streamline your agent workflows and turn multiple tabs into a one-click action. Supercharge your agents with auto-generated responses based on contextual data and your unique brand identity. Empower your customers to self-resolve their issues with self-service powered by GenAI. Products: - Agent Shortcut turns any multi-step agent workflow into a one-click action with zero engineering effort. - Marie Chatbot Builder creates a chatbot

Agentic workflow platform for complex CX. From dynamic scripting and agent assist to self-service deflection, optimize FCR with safe, guardrailed AI.

Krisp delivers real-time Voice AI technology that improves digital conversations across meetings, contact centers, and embedded applications. The platform combines noise and echo removal, background voice cancellation, accent conversion, live voice translation, transcription, meeting summarization, and agent assistance in one solution. Krisp technology is deployed on more than 200 million devices and processes over 75 billion minutes of voice conversations each month. Organizations use it to cap

Sendbird is the AI customer experience company. We provide the infrastructure that powers delight.ai – the branded AI concierge, and the Sendbird Communication Suite, the world’s #1 communication API platform. Together, they enable brands to deepen connection and deliver personal, trusted, and unforgettable customer experiences. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional rel

Replicant’s platform combines Conversation Automation and Conversation Intelligence to deliver reliable, end-to-end resolution and continuous improvement. Conversation Automation uses a hybrid model of agentic AI with code-driven deterministic guardrails, delivering brand-safe, reliable, and human-like CX. Conversation Intelligence captures and analyzes every interaction, providing the insights needed to improve both human and AI performance, creating a flywheel of automation and intelligence.

Provide simple and efficient customer interactions with Laiye's chatbot and conversational AI platform.

Quiq is an AI for CX platform that offers a number of capabilities to drive transformational change in your customer experience.

Sobot offers contact center solutions, including both customer service and marketing. Our product range includes AI Chatbot, Live Chat, Voice, Ticketing, and WhatsApp Business API. We commit to delivering an omnichannel and intelligent solution, ensuring seamless customer interactions across various channels. We have notable clients such as Samsung, OPPO, DFS, Philips, J&T, and Air Liquide. Additionally, we have established partnerships with industry giants like AWS, Alibaba Cloud, and Meta.

Alhena AI (Formerly Gleen) helps eCommerce businesses deliver personalized, omnichannel AI support that scales effortlessly—without compromising brand quality. Our AI is 100% hallucination-free, enhancing every step of the customer journey, from discovery to post-purchase. Alhena AI Support Concierge: Automates 70% of customer inquiries—including order tracking, returns, and basic support—slashing support costs. Complex issues are seamlessly passed to human agents with full context. Alhena AI Sh

Microsoft Copilot Studio is a low-code platform designed to empower users to create and customize AI-driven agents that automate tasks and processes across various applications and services. By leveraging natural language processing and generative AI, Copilot Studio enables the development of intelligent agents capable of handling complex workflows, enhancing productivity, and streamlining operations within organizations. Key Features and Functionality: - Low-Code Development: Offers an intuit

Verint CX Automation is an AI-powered platform designed to enhance customer experience by automating interactions and augmenting human agent workflows. By integrating advanced bots and analytics, it enables organizations to increase efficiency, reduce operational costs, and deliver personalized customer engagements across various channels. Key Features and Functionality: - AI-Powered Bots: Verint offers a suite of specialized bots, including: - Coaching Bots: Provide real-time, non-disru

yellow.ai is a leading omnichannel conversational AI tool that helps more than 100 top brands to offer personalised customer service at scale and drive growth.

Amazon Web Services (AWS) is a comprehensive and widely adopted cloud platform that offers over 200 fully featured services from data centers globally. Since its launch in 2006, AWS has enabled millions of customers—including startups, enterprises, and government agencies—to lower costs, become more agile, and innovate faster. Key Features and Functionality: - Compute Power: AWS provides scalable computing capacity through services like Amazon EC2, allowing users to run applications on virtual

Mapp are experts in helping marketers easily build personalized customer experiences through our very own SaaS platform: Mapp Marketing Cloud. Our powerful platform combines AI-powered digital analytics and marketing automation to collect customer data, extract insights, and trigger highly personalized campaigns across email, SMS, apps, and websites. Our platform helps B2C and D2C companies: - Unify customer data from various sources like websites, eCommerce, loyalty platforms, CRMs, and mobile

Boost.ai offers a no-code, self-learning AI agent platform capable of handling thousands of customer and internal support interactions daily, with the precision and security demanded by banks, credit unions, insurers, and financial institutions. The platform allows seamless orchestration between traditional NLU models and large language models and key features include: a no-code conversation builder, self-learning AI with hybrid NLU + LLM integration, omni-channel support, scalable intent manage

Siena is the world's first empathic AI customer service platform for online brands.

AI powered virtual customer support to help people discover, buy, and fix products and devices on the channels they prefer. SOC 2, ISO 27001, GDPR, and HIPAA compliance. Integrated with your favorite support tools.

Puzzel's cloud-based contact centre encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today's omni-channel and mobile environments.

Create customizable feedback boards & widgets to effortlessly capture all your user feedback, feature requests, and bug reports. Analyze feedback, prioritize development with feature voting, and keep customers informed with a public product roadmap and changelog.