--- title: Boost.ai Reviews meta_title: 'Boost.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 39 reviews by the users' company size, role or industry to find out how Boost.ai works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 39 scale: '5' date_modified: '2026-06-17' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Boost.ai Reviews **Vendor:** Boost.ai **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 39 ## About Boost.ai Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates, and full hybrid control through seamless orchestration of traditional NLU and LLMs. With over 650 successful deployments, 600 live virtual agents, and more than 150 million automated conversations, boost.ai helps enterprises around the world resolve with confidence, automate at scale, and trust every conversation. Proven performance and enterprise-grade reliability make boost.ai the partner of choice for leading brands across the world, including Nordea, Credit Union of Colorado, Sage, DNB, Trading 212, and more. Boost.ai is recognized as a Leader in Gartner’s 2025 Magic Quadrant™ for Conversational AI Platforms. Competitive differentiators #1: We deliver on what we promise to our customers to ensure their solution is live in days and weeks, not months and years (or never). #2: We enable our customers to stay in hybrid control and seamlessly move between traditional NLUs and LLMs to always deliver the right resolutions to their customers. #3: We are specialists in regulated industries ensuring safety, security and guardrails that customers (and their customers) can rely on. #4: We have the tools and platform to empower our customer's existing teams to be able to develop and deliver their conversational AI solution. Technical features of our platform #1: Hybrid AI Flexibility Combining multilingual, fine-tuned NLP and LLMs for AI Agent orchestration and dialogue management. #2: User friendly UI for non-technical builders Intuitive builder enabling non-technical teams to confidently design and deploy AI Agents in days. #3: Enterprise security and collaboration Guardrails, PII masking, role-based access, staging, audit trails, approval and testing pipelines. #4: Persona-based Automated Test Studio Persona-based testing simulating real-world dialogues at scale to validate AI Agent performance. #5: Specialized features for regulated industries Fine-tuned AI models, use case libraries, and integrations for banking, insurance, and public sector. ## Boost.ai Pros & Cons **What users like:** - Users appreciate the **intuitive interface** of Boost.ai, making it easy to utilize its comprehensive features and tools. (20 reviews) - Users commend Boost.ai for its **user-friendly interface** , enabling non-technical individuals to easily navigate complex technology. (17 reviews) - Users value the **helpful resources and support** from Boost.ai, enhancing their learning and project success. (17 reviews) - Users commend Boost.ai for its **excellent customer support** , enhancing overall experience and fostering collaboration with feedback. (16 reviews) - Users value the **exceptional customer support** from Boost.ai, contributing to successful project outcomes and satisfaction. (13 reviews) - Easy Setup (13 reviews) - Intuitive (13 reviews) - User Interface (12 reviews) - Efficiency (11 reviews) - Integrations (9 reviews) **What users dislike:** - Users find **some features difficult to use** , which impacts their ability to utilize Boost.ai effectively. (8 reviews) - Users find the **usability challenges and unclear features** of Boost.ai hinder optimization of the Generative AI model. (4 reviews) - Users find **complexity in navigating features** and the support responses can be misleading and unhelpful. (4 reviews) - Users struggle with the **learning curve** of Boost.ai, finding features unclear and workflows challenging to navigate. (4 reviews) - Users feel the **limited customization** options for filters and analytics hinder their overall experience with Boost.ai. (4 reviews) - Users find the **limited features** in Boost.ai restrict their ability to customize reporting and analytics effectively. (4 reviews) - Users find the **reporting capabilities challenging** , noting limitations in customization that hinder tailored insights and analytics. (3 reviews) - Users express concerns over **sudden price increases** that caused confusion and dissatisfaction within their organizations. (3 reviews) - Difficult Learning (3 reviews) - Users report **email communication issues** that lead to confusion and dissatisfaction regarding pricing changes and updates. (3 reviews) ## Boost.ai Reviews ### 1. Technical Associate **Rating:** 5.0/5.0 stars **Reviewed by:** Leo . | IT Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Boost.ai?** I really appreciate Boost.ai for helping us transition from a rigid, limited predefined flow to a flexible and dynamic agentic flow. I like the flexibility and user customizability it offers, allowing us to tailor a very bespoke and focused experience for the end customer. The initial setup was easy, and we were able to recreate 100% of our previous chatbot in less than a week. **What do you dislike about Boost.ai?** I did experience in one ticket for support that the tech support first responses were obvious AI generated responses that gave false information at first, and afterwards the issue wasn't explored despite having volunteered my time to guide through the issue with the steps I was able to reproduce the issue. **What problems is Boost.ai solving and how is that benefiting you?** Boost.ai helped us move from a rigid, limited chatbot flow to a flexible and dynamic agentic flow. ### 2. Excellent AI Platform with Strong Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nils N. | Business Developer., Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Boost.ai?** In my role as a project manager and ai trainer working with Boost AI, I'm very satisfied with both their product and team. They've created something quite special: an advanced AI platform with many complex components, wrapped in an interface that's simple to understand and use. Boost AI excels at making complex technology accessible. Natural language processing is typically a complex topic, but they've made it understandable for non-technical users to learn and work with. This means our team can actively improve prediction accuracy without needing deep technical expertise. Their focus on user experience and the customer journey really shows in how intuitive the platform is. The team is very adaptive to new technology. When ChatGPT emerged, they were quick to implement it into their platform. Within a short time, it matured enough to be used in highly regulated industries like finance - which is exactly what we needed. They're also excellent at providing documentation and frameworks necessary for risk assessments and DPIA (Data Protection Impact Assessments), which is crucial for compliance and security. Their Customer Success Management team is focused on maximizing the value we get as customers. They don't just provide support - they actively work with us to ensure we're getting the most out of the platform Community & Knowledge Sharing Boost AI creates opportunities for knowledge sharing across their customer base through webinars, seminars, and an active community forum where customers, developers, and consultants can share experiences and discuss challenges. **What do you dislike about Boost.ai?** The main improvement I would like to see is the addition of more customization options for Boost AI's chat panel when it's integrated into our website. **What problems is Boost.ai solving and how is that benefiting you?** Helps customers find answers quickly without waiting for agent availability Delivers accurate responses through advanced natural language processing Allows agents to focus on complex customer issues that require human expertise Supports agents in resolving customer problems more efficiently Boost.ai makes it possible for us as non-technical administrators to build and maintain an effective AI chatbot. We can improve prediction accuracy and keep the bot up-to-date without needing developers for every change. More efficient use of our customer service resources ### 3. Flexible, Intuitive Platform with Stellar Support—Some Advanced Setups Need Vendor Help **Rating:** 5.0/5.0 stars **Reviewed by:** Damjan H. | Customer Service Operations Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Boost.ai?** We appreciate Boost.ai for its flexibility, intuitive no-code platform, and excellent language understanding. The solution allows us to manage both chatbot and voicebot in one environment, saving a lot of time and ensuring consistency across channels. What we like most is its ease of use and the ability to quickly build and maintain advanced conversation flows without coding. The platform is stable, suitable even for non-technical users, and continuously improving. We also value the excellent customer support — always responsive, proactive, and solution-oriented — as well as strong analytics and reporting tools that make it easy to track performance and optimize results over time. **What do you dislike about Boost.ai?** Overall, we are very satisfied with Boost.ai. The platform is powerful and easy to use, but sometimes certain advanced configurations or integrations require additional support from the vendor. **What problems is Boost.ai solving and how is that benefiting you?** Boost.ai helps us automate a large share of customer interactions across digital and voice channels, significantly reducing pressure on contact centers. It allows us to provide 24/7 support, resolve most requests instantly, and ensure consistent communication quality. The platform also improves customer satisfaction and operational efficiency by deflecting traditional calls and enabling seamless handover to agents when needed. ### 4. Intuitive, Scalable, and Supportive—Minor Analytics and UX Tweaks Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Eivin J. | Conversational AI Expert & Process Developer, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Boost.ai?** Boost.ai offers an incredibly intuitive interface for building and managing conversational AI. The no-code training of intents and flows makes it easy to iterate quickly, even for non-technical users. I especially appreciate the platform’s scalability and how well it handles complex dialogue structures. The support team is responsive and knowledgeable, and the documentation is solid. Integration with external systems is smooth, and the analytics dashboard gives useful insights into bot performance. **What do you dislike about Boost.ai?** There’s very little to dislike. If I had to mention something, I’d say the analytics could be more customizable, especially when it comes to filtering and exporting data. Also, while the UI is generally clean, a few areas could benefit from minor UX improvements to speed up navigation. **What problems is Boost.ai solving and how is that benefiting you?** We use Boost.ai to optimize our internal advisory workflows, helping employees quickly identify the right contact—whether it's a phone number, email, or department—based on their specific scenario. This has significantly reduced response times and improved the consistency of our internal communication. The platform also allows us to scale our support services without increasing headcount, while automating many routine tasks. Additionally, Boost.ai serves as a valuable hub for internal knowledge, making information more accessible across the organization. ### 5. Intuitive Interface and Stellar Support Make Onboarding a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Fardosa M. | Customer Experience Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Boost.ai?** One of the standout features of boost.ai is its intuitive and user-friendly interface, which makes it easy to manage and train virtual agents without requiring deep technical expertise. The conversation builder is particularly impressive, it allows for streamlined dialogue flow creation and testing, which has been invaluable during our onboarding. Additionally, the support and onboarding team have been incredibly responsive and knowledgeable, making the transition smooth and efficient. **What do you dislike about Boost.ai?** We're still in the early stages of using the platform, and up to this point, we've had a positive experience with no major issues to report. **What problems is Boost.ai solving and how is that benefiting you?** We were previously using a standard chatbot with no AI involved, which meant it could only handle very basic, scripted interactions. Boost.ai has solved that by introducing natural language understanding and dynamic conversation flows. This allows us to provide more accurate, helpful, and human-like responses to our customers, improving both efficiency and user satisfaction. ### 6. Hands-On with Boost: Building AI Faster and Smarter **Rating:** 5.0/5.0 stars **Reviewed by:** Leon J. | Head of AI development, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Boost.ai?** What I appreciate most about Boost.ai is its intuitive platform design and flexibility. It enables teams to create and launch conversational AI solutions rapidly, even without extensive coding expertise. The workflow is seamless, and the analytics tools simplify tracking and enhancing chatbot performance over time. The customer support and community are excellent. We use Boost.ai every day, and all of our implementations have been very straightforward. **What do you dislike about Boost.ai?** While Boost.ai is a strong platform overall, the learning curve can be a bit steep at the beginning, especially when it comes to mastering advanced features like intent hierarchies and integrations. Once you get familiar with the system it’s powerful, but onboarding could be smoother. **What problems is Boost.ai solving and how is that benefiting you?** The platform solves the problem of scalability in AI-driven communication. It allows our team to manage large volumes of inquiries efficiently without sacrificing quality. By centralizing conversation data and integrating with our CRM, Boost.ai helps us maintain context across channels and continuously improve our bot’s accuracy. ### 7. Seven years with Boost: A AI-trainers perspective on Usability, Support, and Reporting Flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Olav Alexander S. | Developer & AI-trainer, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Boost.ai?** Boost.ai stands out for its ease of use, especially for AI trainers working with conversational flows and LLM-agents. The user interface is exceptionally well-designed, making it intuitive to build and manage complex dialogue structures. Their versatile setup allows for flexible integrations and configurations, which has been a major asset in adapting the platform to various use cases. Additionally, their insights and analytics tools provide valuable visibility into bot performance, and their customer support is consistently positive and receptive to feedback, fostering a collaborative relationship. **What do you dislike about Boost.ai?** While the platform excels in many areas, customizability in reporting is one aspect that could be improved. The current reporting tools offer good baseline insights, but they can feel limiting when trying to tailor reports to specific organizational needs or KPIs. More advanced filtering, export options, or customizable dashboards would enhance the value of the analytics suite. **What problems is Boost.ai solving and how is that benefiting you?** Boost.ai helps us automate and scale customer interactions efficiently. While chatbot functionality is expected, Boost.ai stands out by offering a level of usability and flow-building capability that no other vendor we've evaluated comes close to matching. This has significantly reduced development time and improved the quality of our conversational experiences. ### 8. Exceptional Tools, Supportive Team, and Seamless Learning Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Boost.ai?** The Boost.ai platform offers a wealth of useful tools, features, and resources, all accessible through a straightforward and intuitive interface. The Academy modules are very nicely put together. A blend of all learning styles to allow anyone to master the platform. The customer success team is incredibly supportive, they go above and beyond to ensure your project is a success. In general, the people I've met from Boost.ai have been very welcoming, supportive, and are passionate about the product. **What do you dislike about Boost.ai?** I'm yet to see any downsides, I'm incredibly pleased with the early results of our virtual assistant. **What problems is Boost.ai solving and how is that benefiting you?** Our Boost.ai virtual assistant is solving: - Human agent response inconsistencies - Human agent workload - Customer support wait times - Customer support resourcing - Conversations taking place out of hours - Customer churn The benefits: - Reduction in operational pressures - FTE savings - Consistent, compliant responses. Every time - Customer support around the clock - Revenue-driving use cases - A blueprint to scale to other brands and channels ### 9. Accessible and Impactful Webinar Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Joachim H. **Reviewed Date:** October 27, 2025 **What do you like best about Boost.ai?** I truly appreciate the straightforward setup process of Boost.ai, which was especially accommodating given that I am visually impaired, relying on only ten percent of my sight. This accessibility facilitated my ability to register for and participate in webinars, a crucial activity for me and my colleagues. The platform significantly benefits my work by expanding our reach through webinars and fostering engagement with a large audience. I find the accessibility of the chatbot highly commendable, even though I haven't personally used it, I've heard great feedback. It supports my initiative to recommend Boost.ai to our customers confidently. The system's design accommodates users with varying accessibility needs, making it inclusive and user-friendly. The experience of keeping updated through different webinars and tracking customer comments has been seamless, ensuring information is constantly at our fingertips. **What do you dislike about Boost.ai?** Nothing **What problems is Boost.ai solving and how is that benefiting you?** I use Boost.ai to keep updated through webinars, enhancing my work's accessibility and expanding our reach. It allows me and my colleagues to engage a larger audience efficiently. ### 10. Rock-Solid Performance, Unmatched Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. **Reviewed Date:** October 24, 2025 **What do you like best about Boost.ai?** I truly appreciate Boost.ai for its intuitive and easy-to-use interface, which significantly simplifies the process of adding new questions for the virtual assistant (VA) to handle. The reliability of the system is impressive, with no outages experienced over four years of usage, ensuring consistent service. The company’s commitment to customer support and success is evident through their setup assistance, providing a developer and a subject matter expert who guided us through the process. Their ongoing support is remarkable, as they continue to meet with our team to ensure everything runs smoothly, even years after initial deployment. The platform efficiently manages increasing customer inquiries, reducing the need to escalate to human operators, which provides a clear return on investment by saving costs while handling a large volume of interactions. Additionally, Boost.ai's human chat feature allows seamless escalation of calls from the VA to human chat staff. Our voice callers also interact with the VA and is seamlessly integrated with our VOIP system. The built-in training programs in their learning academy are also beneficial for helping new staff members become proficient administrators. **What do you dislike about Boost.ai?** I wish it had better reports for the Human chat. Reports such as when are our busiest call times, heat maps, etc. We are able to get a monthly count of how many calls each rep took and wait times, so the basics are there but advanced reporting on the human chat side is lacking. **What problems is Boost.ai solving and how is that benefiting you?** Boost.ai increases customer inquiry handling efficiency, reducing escalations to human agents and saving costs. Its reliable system and easy administration enhance team productivity, while customer support ensures smooth operation. ## Boost.ai Discussions - [What is Boost.ai used for?](https://www.g2.com/discussions/what-is-boost-ai-used-for) - [View Boost.ai pricing details and edition comparison](https://www.g2.com/products/boost-ai/reviews/boost-ai-review-8290755?section=pricing&secure%5Bexpires_at%5D=2026-06-20+15%3A28%3A04+-0500&secure%5Bsession_id%5D=129b21c8-33ef-487a-8202-3055d2340110&secure%5Btoken%5D=ce0366715e70e2523554bdcc5b14412214b5898fc4e5a46b20b286876db09cff&format=llm_user) ## Boost.ai Integrations - [Amadeus](https://www.g2.com/products/amadeus/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Auth0](https://www.g2.com/products/auth0/reviews) - [Avaya, Inc.](https://www.g2.com/products/avaya-inc/reviews) - [Azure](https://www.g2.com/products/hopem-azure/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - 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AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails **Voice Recognition - AI Voice Assistants** - Voice Recognition **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Customization - Intelligent Routing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Artificial Intelligence** - Learning - Language - Conversational AI **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **Security and privacy - AI Voice Assistants** - Encrypted communication **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Boost.ai Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,701 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 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