I really love the real-time noise cancellation feature. As someone who works in a very noisy environment, this gives me so much more confidence during meetings because I know the background noise is being filtered out and isn’t distracting everyone else. This has honestly been one of the most valuable features for me.
I also really love the Meeting AI Notes. It’s very helpful to have a quick summary of the meeting without having to go back and listen to the entire recording. There are times when it captures the wrong spelling of names or picks up the wrong words, but honestly, that’s forgivable because AI isn’t perfect. If they could continue improving the accuracy of names and specific words, that would be really cool.
The UI is also very easy to use and doesn’t feel overwhelming. My only issue is finding past meetings that I need to review. The search bar isn’t always very helpful, especially when I’m trying to remember a specific meeting. I think it would be a huge improvement if Krisp could use AI to generate smarter or more descriptive meeting titles based on the actual meeting content. That would make searching for older meetings much easier.
With integrations, I honestly haven’t explored or used this feature much yet, so I can’t really speak to its value or performance based on my own experience. Most of the value I get from Krisp right now comes directly from its noise cancellation and AI meeting features.
In terms of performance, Krisp has been reliable for me, especially when it comes to noise cancellation. It has become something I feel comfortable relying on during important calls and meetings. It gives me peace of mind knowing that background noises are being filtered out, especially when I’m working in an environment where unexpected noises can happen.
For pricing, I do think it’s quite costly. However, I’m still willing to pay for it because of the essential features they’ve incorporated into the app, particularly the noise cancellation and meeting notes. For someone like me who works in a noisy environment and attends a lot of meetings, those features provide enough value to justify the cost.
For support and onboarding, I honestly don’t remember receiving much additional information or onboarding from Krisp. That hasn’t really been a major issue for me because the software is fairly easy to figure out on my own, but I think more guidance or onboarding resources could make the experience even better.
Overall, Krisp has become one of those tools that I didn’t realize I needed until I started using it. The noise cancellation alone makes a big difference in my day-to-day work, and the AI meeting notes are an added bonus that I find myself using more and more. It’s not perfect, and there are definitely areas I think could be improved, but the features that matter most to me genuinely make my work easier.
UI
Verified User in Information Technology and Services
Krisp’s Voice AI technology enhances voice communication through audio cleansing, bi-directional noise cancellation, accent localization, speech-to-speech translation, and call transcription to elevate the customer and agent experience and increase the productivity of every conversation. Krisp technology processes over 75 billion minutes of conversations per month, improving the productivity and efficiency of hundreds of thousands of agents and CX professionals everywhere. Krisp is trusted by the world’s largest global call centers and service providers, who report that Krisp has helped them achieve up to a 78% drop in noise complaints, an 8% increase in CSAT, and as much as a 10% decrease in AHT.