# Best Conversational Interface Agents Software

  *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)*

   Conversational interface agents enable organizations to deploy AI agents that act as an intelligent front door to business systems. These agents allow users to interact with software, data, and workflows using natural language or voice instead of navigating complex menus, forms, or dashboards.

Organizations use conversational interface agents to reduce friction in digital workflows, improve access to information, and accelerate task completion. Rather than requiring users to understand how systems are structured, these agents interpret user intent, determine appropriate next steps, and retrieve information or initiate actions on the user’s behalf.

These platforms are commonly deployed as internal employee copilots, embedded AI assistants within SaaS applications, voice-based service agents, or cross-functional digital assistants. They are typically used by IT, operations, product, HR, and customer-facing teams seeking to make enterprise systems easier to access and use. Conversational interface agents create value by simplifying system interaction. They help reduce support tickets, improve employee productivity, shorten onboarding time, and enable faster decision-making by making complex systems conversational and accessible. Instead of replacing entire business processes, these agents improve how humans interact with them.

Unlike traditional rules-based [chatbots](https://www.g2.com/categories/chatbots), conversational interface agents use artificial intelligence to support multi-turn dialogue, interpret ambiguous requests, and adapt dynamically to user input. While they may trigger workflows or retrieve information from integrated systems, their primary role is to serve as the intelligent interaction layer between humans and enterprise software.

These platforms integrate with systems such as [CRM software](https://www.g2.com/categories/crm?source=search), [IT service management tools](https://www.g2.com/categories/it-service-management-itsm-tools), [ERP systems](https://www.g2.com/categories/erp-systems?source=search), [knowledge management software](https://www.g2.com/categories/knowledge-management), and [team collaboration software](https://www.g2.com/categories/team-collaboration), positioning them as a foundational component of modern AI-enabled digital environments. While they may execute tasks such as retrieving information, updating records, or initiating workflows, they remain focused on direct human interaction rather than coordinating complex multi-agent systems or running fully autonomous backend processes.

To qualify for inclusion in the Conversational Interface Agents category, a product must:

- Deploy AI agents that interact directly with users through chat, messaging, voice, or embedded application interfaces
- Leverage AI-driven natural language understanding (NLU) or large language models (LLM)
- Maintain contextual continuity across interactions
- Translate user intent into responses or discrete actions
- Integrate with external applications or enterprise systems
- Support enterprise-grade deployment controls





## Category Overview

**Total Products under this Category:** 29


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 7,400+ Authentic Reviews
- 29+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Conversational Interface Agents Software At A Glance

- **Leader:** [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
- **Easiest to Use:** [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews)
- **Top Trending:** [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
- **Best Free Software:** [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)


---

**Sponsored**

### ThoughtSpot

ThoughtSpot is the Agentic Analytics Platform company for the enterprise. With natural language and AI, ThoughtSpot empowers everyone in an organization to ask data questions, get answers, and take action. Code-first for data teams and code-free for business users, ThoughtSpot is intuitive enough for anyone to use, yet built to handle large, complex cloud data at scale. Customers like Coca-Cola, Hilton Worldwide, and Capital One are unlocking the full potential of their data with ThoughtSpot.



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---

## Top-Rated Products (Ranked by G2 Score)
### 1. [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
  Salesforce Agentforce is an enterprise agentic AI software platform that helps organizations build, deploy, manage, and govern AI agents that can autonomously assist customers, employees, and partners across digital and voice channels. Agentforce is designed for enterprises that want to operationalize AI agents at scale while maintaining control, security, and trust. It brings together humans, applications, AI models, and business data into a unified system where agents can reason, take action, and collaborate with people. The platform supports the full agent lifecycle—from creation and testing to deployment, supervision, and continuous improvement—using both low-code and pro-code tools. Agentforce is used by teams across customer service, sales, IT, operations, HR, marketing, and industry-specific workflows. Agentforce enables organizations to deploy AI agents that work continuously, execute business logic, and integrate with existing systems. Agents can handle structured and unstructured data, reason through complex tasks, and hand off to humans when needed. Key capabilities and components include: - Agent development and orchestration tools that support building, testing, deploying, supervising, and scaling AI agents using conversational, low-code, and pro-code experiences. - Hybrid reasoning architecture that combines deterministic workflows with large language model (LLM) reasoning to ensure predictable execution while handling nuance and natural language interactions. - Multichannel and voice support, allowing agents to engage users across web, mobile, chat, and phone with consistent behavior and brand-aligned voice experiences. - Intelligent Context processing, which extracts and structures information from unstructured and multimodal data sources so agents can respond accurately and take relevant actions. - Lifecycle management and supervision, including batch testing, performance monitoring, and tools to refine agent behavior over time. Agentforce includes built-in trust, governance, and security features to support enterprise requirements: - Configurable guardrails to reduce hallucinations, bias, and off-topic responses. - Data protection and governance controls such as grounding, access controls, auditability, and privacy safeguards. - Enterprise-grade reliability and compliance, built on the broader Salesforce platform. Common use cases include customer support automation, sales development, employee support, deep research tasks, coaching and learning, product recommendations, appointment scheduling, and event or attendee support. Agentforce can also be tailored for industry-specific workflows by leveraging existing data models, APIs, and business logic. Overall, Salesforce Agentforce is an enterprise agentic AI platform for organizations seeking to deploy trusted, autonomous digital labor that integrates with their existing systems and operates at scale.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 1,059


**Seller Details:**

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** https://www.salesforce.com/
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce (581,471 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (88,363 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Salesforce Developer, Salesforce Administrator
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 39% Mid-Market, 30% Enterprise


### 2. [IBM watsonx Orchestrate](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews)
  IBM® watsonx Orchestrate® puts AI to work for automating complex workflows and processes at scale, without changing your existing systems and tools. IBM watsonx Orchestrate helps you build, deploy and manage powerful AI assistants and agents, enabling seamless collaboration between them, to create one unified user experience. It can easily integrate with your existing business systems by connecting to multiple proprietary and third-party AI models or automation tools from 100+ enterprise apps. This allows the solution to adapt to your business needs instead of forcing you to adapt to generative AI. It is built on top of watsonx, which is a generative AI solution that allows the user to access multiple foundation models while emphasizing on enterprise-grade security, governance, and compliance. The outcome? Less manual work. Faster decisions. Increased AI productivity. A more efficient business— at scale. IBM watsonx Orchestrate offers the following: - Multi-agent orchestration - Easily deploy, manage, and govern a heterogenous network of AI assistants and agents, across their lifecycle. Enable smooth collaboration amongst multiple AI assistants and agents, whether they are built in-house or from third-party vendors, for a unified user experience. Work across hybrid cloud environments while integrating with complex tech stacks, wherever they reside. Empower employees with self-service access to AI assistants and agents so that they can focus more on what matters most to them. - Low-code agent builder and pre-built agents – Quickly build and deploy custom-built or pre-built AI agents using a range of low-code to pro-code tools, designed for everyday business users as well as professional developers. Easily leverage a software development kit (SDK) that includes tools, documentation, and code samples for faster turnaround times. Accelerate your agentic automation journey with pre-built agents built for specific business domains like human resources, sales, procurement, customer service and more. - Complex business workflow and process automation optimization - Streamline essential processes and reduce manual workflows to get faster ROIs by integrating with current systems or multiple third-party models. Simplify access to several tools and leverage ready-made integrations with 100+ leading enterprise apps including those from Microsoft, Salesforce, SAP, ServiceNow, Workday and more. Key Highlights: 1. Several tools and ready-to-use integrations designed for connecting with 100+ leading enterprise apps, for faster time to value. 2. A set of pre-built agents for specific business domains (like human resources, procurement, sales and more), as well as custom agent building capabilities including a range of low-code to pro-code authoring tools, for adapting to enterprise specific needs. 3. Multi-agent orchestration to enable hassle-free collaboration between several AI assistants, agents, and applications for a unified user experience.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 367


**Seller Details:**

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Company Website:** https://www.ibm.com/us-en
- **Year Founded:** 1911
- **HQ Location:** Armonk, NY
- **Twitter:** @IBM (709,390 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (324,553 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 42% Enterprise, 38% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (61 reviews)
- Easy Integrations (31 reviews)
- Automation (29 reviews)
- AI Integration (28 reviews)
- Integrations (24 reviews)

**Cons:**

- Learning Curve (22 reviews)
- Complexity (17 reviews)
- Integration Issues (13 reviews)
- Missing Features (12 reviews)
- Expensive (11 reviews)

### 3. [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews)
  Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability—reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3,683


**Seller Details:**

- **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc)
- **Company Website:** https://www.intercom.com/
- **Year Founded:** 2011
- **HQ Location:** San Francisco, CA
- **Twitter:** @intercom (44,257 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/intercom/ (1,950 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Success Manager, CEO
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 57% Small-Business, 37% Mid-Market


#### Pros & Cons

**Pros:**

- Helpful (435 reviews)
- Ease of Use (433 reviews)
- Features (333 reviews)
- Efficiency (268 reviews)
- Automation (257 reviews)

**Cons:**

- Missing Features (152 reviews)
- AI Limitations (130 reviews)
- Limited Features (123 reviews)
- Learning Curve (115 reviews)
- Expensive (92 reviews)

### 4. [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews)
  ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 450+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. The AI Agent Orchestrator coordinates teams of specialized agents to handle complex, multi-step workflows that single-agent solutions can't manage. For over 20 years, ServiceNow has powered work for the world's leading companies. 85% of the Fortune 500 trust ServiceNow, powering 80 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 302


**Seller Details:**

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** https://www.servicenow.com/
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow (54,215 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (32,701 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 37% Enterprise, 17% Mid-Market


#### Pros & Cons

**Pros:**

- Efficiency (23 reviews)
- Ease of Use (18 reviews)
- Messaging Automation (14 reviews)
- Easy Integrations (11 reviews)
- Helpful (8 reviews)

**Cons:**

- Inaccuracy (11 reviews)
- Poor Understanding (9 reviews)
- Complex Configuration (8 reviews)
- Limited AI (8 reviews)
- Learning Curve (6 reviews)

### 5. [Moveworks](https://www.g2.com/products/moveworks/reviews)
  Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 97


**Seller Details:**

- **Seller:** [Moveworks](https://www.g2.com/sellers/moveworks)
- **Company Website:** https://www.moveworks.com/
- **Year Founded:** 2016
- **HQ Location:** Mountain View, US
- **Twitter:** @moveworks (5,779 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/moveworksai/ (714 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 66% Enterprise, 15% Small-Business


#### Pros & Cons

**Pros:**

- Efficiency (11 reviews)
- Ease of Use (10 reviews)
- AI Integration (7 reviews)
- Innovation (7 reviews)
- Time-Saving (6 reviews)

**Cons:**

- Complexity (5 reviews)
- Learning Curve (4 reviews)
- Time-Consuming (4 reviews)
- Usage Limitations (4 reviews)
- Delayed Response (3 reviews)

### 6. [Microsoft Copilot Studio](https://www.g2.com/products/microsoft-microsoft-copilot-studio/reviews)
  Microsoft Copilot Studio is a low-code platform designed to empower users to create and customize AI-driven agents that automate tasks and processes across various applications and services. By leveraging natural language processing and generative AI, Copilot Studio enables the development of intelligent agents capable of handling complex workflows, enhancing productivity, and streamlining operations within organizations. Key Features and Functionality: - Low-Code Development: Offers an intuitive graphical interface that allows users to build agents without extensive coding knowledge, making AI development accessible to a broader audience. - Integration with Microsoft Ecosystem: Seamlessly connects with Microsoft 365 applications, Azure services, and other platforms, enabling agents to interact with existing tools and data sources. - Customizable Agents: Users can tailor agents to specific business needs by defining custom workflows, integrating with APIs, and utilizing pre-built or custom connectors. - Multi-Channel Deployment: Agents can be deployed across various channels, including websites, mobile apps, social media platforms, and internal business applications, ensuring broad accessibility. - Advanced Analytics and Monitoring: Provides dashboards and AI-driven insights to monitor agent performance, user interactions, and effectiveness, facilitating continuous improvement. Primary Value and Solutions Provided: Microsoft Copilot Studio addresses the need for efficient automation and intelligent assistance within organizations. By enabling the creation of custom AI agents, it helps businesses: - Enhance Productivity: Automate repetitive tasks and processes, allowing employees to focus on higher-value activities. - Improve Customer Engagement: Deploy agents that provide instant support and information to customers across multiple channels, enhancing satisfaction and responsiveness. - Streamline Operations: Integrate agents with existing systems to facilitate seamless workflows and data management, reducing manual intervention and errors. - Foster Innovation: Empower teams to develop and iterate on AI solutions rapidly, promoting a culture of innovation and continuous improvement. By providing a versatile and user-friendly platform for AI agent development, Microsoft Copilot Studio enables organizations to harness the power of artificial intelligence to solve complex challenges and drive business success.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 146


**Seller Details:**

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,114,353 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (227,697 employees on LinkedIn®)
- **Ownership:** MSFT

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 40% Small-Business, 32% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (51 reviews)
- Easy Integrations (24 reviews)
- Easy Setup (17 reviews)
- AI Integration (15 reviews)
- Automation (15 reviews)

**Cons:**

- Expensive (11 reviews)
- Limited Customization (11 reviews)
- Learning Curve (10 reviews)
- Complex Workflows (8 reviews)
- Integration Issues (8 reviews)

### 7. [WRITER](https://www.g2.com/products/writer/reviews)
  WRITER is where the world’s leading enterprises orchestrate AI-powered work. With WRITER’s end-to-end platform, teams can build, activate, and supervise AI agents that are grounded in their company’s data and fueled by WRITER’s enterprise-grade LLMs. From faster product launches to deeper financial research to better clinical trials, companies are quickly transforming their most important business processes for the AI era in partnership with WRITER. Founded in 2020, WRITER delivers unmatched ROI for hundreds of customers like Accenture, Marriott, Uber, and Vanguard and is backed by investors including Premji Invest, Radical Ventures, ICONIQ Growth, Insight Partners, Balderton, B Capital, Salesforce Ventures, Adobe Ventures, Citi Ventures, IBM Ventures, and others.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 104


**Seller Details:**

- **Seller:** [WRITER](https://www.g2.com/sellers/writer-2e12b938-e3d4-4bd1-aa57-2cac80d60dcd)
- **Company Website:** https://writer.com
- **Year Founded:** 2020
- **HQ Location:** San Francisco, California
- **Twitter:** @Get_Writer (7,608 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/getwriter (2,396 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Marketing and Advertising
  - **Company Size:** 55% Small-Business, 28% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (22 reviews)
- Useful (15 reviews)
- AI Writing Assistance (13 reviews)
- Content Creation (12 reviews)
- Writing Improvement (12 reviews)

**Cons:**

- Learning Curve (10 reviews)
- Lack of Creativity (8 reviews)
- Learning Difficulty (6 reviews)
- AI Quality (4 reviews)
- Poor Writing Quality (4 reviews)

### 8. [Forethought](https://www.g2.com/products/zendesk-forethought/reviews)
  Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providing intelligent responses, our AI enables support teams to achieve industry-leading results while minimizing inefficiencies. Designed to adapt to your company's unique needs, Forethought's AI handles repetitive inquiries so CX reps can confidently focus on high-value interactions. With an emphasis on productivity, personalization, and reliability, Forethought ensures you stay in control while improving customer satisfaction and loyalty at every touchpoint.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 166


**Seller Details:**

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** https://www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk (102,880 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (6,662 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Financial Services
  - **Company Size:** 66% Mid-Market, 20% Small-Business


#### Pros & Cons

**Pros:**

- Helpful (23 reviews)
- Customer Support (19 reviews)
- Artificial Intelligence (16 reviews)
- Customer Satisfaction (16 reviews)
- Efficiency (16 reviews)

**Cons:**

- Delays (5 reviews)
- Long Delays (5 reviews)
- Cost (4 reviews)
- Expensive (4 reviews)
- Learning Curve (4 reviews)

### 9. [Kore.AI](https://www.g2.com/products/kore-ai/reviews)
  Kore.ai, a leader in enterprise AI, accelerates business outcomes from AI with agentic AI applications built on the industry-leading Kore.ai Agent Platform. Its growing catalogue includes pre-built solutions for banking, healthcare, and retail; horizontal applications for IT, HR, and recruiting; and marketplace that help enterprises deploy AI agents quickly across additional industries and use cases. Open and agnostic by design, Kore.ai gives organizations flexibility in choosing AI models, cloud infrastructure, and enterprise systems. Trusted by nearly 500 Global 2000 companies, Kore.ai enables secure, scalable AI adoption worldwide. With its roots grounded in the Enterprise, Kore.ai brings years of experience in AI applications for customer service, workplace productivity and process automation. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando, Kore.ai has a network of offices to support customers in India, the UK, the Middle East, Japan, South Korea, and Europe. Visit Kore.ai to learn more.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 382


**Seller Details:**

- **Seller:** [Kore.ai](https://www.g2.com/sellers/kore-ai-87d44a58-d726-4ac9-9dc4-290730d220bc)
- **Company Website:** https://kore.ai
- **Year Founded:** 2013
- **HQ Location:** Orlando, FL
- **Twitter:** @koredotai (5,656 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3602865/ (1,257 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Associate
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 41% Enterprise, 31% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (209 reviews)
- Features (118 reviews)
- Chatbot Development (98 reviews)
- Integrations (85 reviews)
- Easy Integrations (74 reviews)

**Cons:**

- Learning Curve (47 reviews)
- Usage Limitations (43 reviews)
- Slow Performance (40 reviews)
- Slow Loading (32 reviews)
- Software Bugs (29 reviews)

### 10. [Aisera](https://www.g2.com/products/aisera/reviews)
  Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience. Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs, data systems, and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with these existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy, and compliance requirements and policies. The result is a highly efficient enterprise with transformed employee and customer experiences that translate into a continued increase in productivity levels across the enterprise.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 133


**Seller Details:**

- **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere)
- **Year Founded:** 2003
- **HQ Location:** San Jose, CA
- **Twitter:** @AutomationAnywh (55,215 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/208639/ (3,967 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 64% Enterprise, 26% Mid-Market


#### Pros & Cons

**Pros:**

- Helpful (51 reviews)
- Ease of Use (46 reviews)
- Customer Support (44 reviews)
- Artificial Intelligence (34 reviews)
- Automation (34 reviews)

**Cons:**

- Learning Curve (23 reviews)
- Time-Consuming (15 reviews)
- Complexity (14 reviews)
- AI Limitations (12 reviews)
- Steep Learning Curve (12 reviews)

### 11. [Leena AI Autonomous Agent](https://www.g2.com/products/leena-ai-autonomous-agent/reviews)
  Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across ERP, CRM, HRIS, ITSM, and other business systems through a single conversational interface. Customers routinely achieve a 70 % reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‐service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 147


**Seller Details:**

- **Seller:** [Leena AI](https://www.g2.com/sellers/leena-ai)
- **Year Founded:** 2018
- **HQ Location:** 132 West, 31st Street, Suite #1006, New York 10001
- **Twitter:** @LeenaAI_ (363 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/13370785/ (290 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Inside sales specialist
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 70% Enterprise, 24% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (22 reviews)
- Efficiency (21 reviews)
- Helpful (21 reviews)
- Customer Support (20 reviews)
- HR Management (14 reviews)

**Cons:**

- Technical Issues (8 reviews)
- Reporting Issues (5 reviews)
- Software Bugs (5 reviews)
- Lack of Features (4 reviews)
- Limited Features (4 reviews)

### 12. [Ada ai](https://www.g2.com/products/ada-ai/reviews)
  Ada-AI is a non-profit organization dedicated to ensuring that Artificial Intelligence (AI) and other emerging technologies are developed and adopted in ways that are inclusive and equitable. Their mission is to foster greater participation and representation in AI, aiming to create technologies that serve all of humanity, not just a privileged few. Key Features and Functionality: - Inclusive AI Development: Ada-AI collaborates with top researchers and global change-makers on social and political projects to democratize narratives, policies, and practices around AI. - Educational Initiatives: The organization is involved in building a STEAM (Science, Technology, Engineering, Arts, and Mathematics) school in Afghanistan to equip students with critical technical skills and exposure to emerging technologies and AI. - Healthcare Innovation Support: Through Clinect, Ada-AI provides a platform for clinicians pioneering the use of AI and technology in healthcare, offering assistance with investment, pilot projects, technical support, and business advice. Primary Value and User Solutions: Ada-AI addresses the need for inclusivity and equity in the development and implementation of AI technologies. By promoting diverse participation and representation, they aim to prevent the exacerbation of inequalities and biases that can arise from AI systems. Their educational projects empower underrepresented communities with the skills necessary to participate in the global tech landscape, thereby narrowing the digital divide. Additionally, initiatives like Clinect support healthcare professionals in integrating AI into medical practices, enhancing patient care and innovation in the health sector.




**Seller Details:**

- **Seller:** [Ada ai](https://www.g2.com/sellers/ada-ai)
- **HQ Location:** London, GB
- **LinkedIn® Page:** https://www.linkedin.com/company/ada-ai (1 employees on LinkedIn®)



### 13. [AI for Automotive](https://www.g2.com/products/ai-for-automotive/reviews)
  AI Answering service, call answering service




**Seller Details:**

- **Seller:** [FleetBell](https://www.g2.com/sellers/fleetbell)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 14. [Amazon Q Business](https://www.g2.com/products/amazon-q-business/reviews)
  Amazon Q generates code, tests, debugs, and has multistep planning and reasoning capabilities that can transform and implement new code generated from developer requests. Amazon Q also makes it easier for employees to get answers to questions across business data—such as company policies, product information, business results, code base, employees, and many other topics—by connecting to enterprise data repositories to summarize the data logically, analyze trends, and engage in dialogue about the data.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 4


**Seller Details:**

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud (2,225,864 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®)
- **Ownership:** NASDAQ: AMZN

**Reviewer Demographics:**
  - **Company Size:** 40% Enterprise, 40% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (4 reviews)
- Coding Assistance (2 reviews)
- Content Generation (2 reviews)
- Features (2 reviews)
- Problem Solving (2 reviews)

**Cons:**

- Context Understanding (1 reviews)
- Login Issues (1 reviews)
- Outdated Data (1 reviews)
- Poor Coding (1 reviews)
- Prompt Issues (1 reviews)

### 15. [aura](https://www.g2.com/products/teakwood-llc-aura/reviews)
  aura is the single lane between you and your enterprise tools. Converse naturally, and AI agents retrieve from Gmail, Jira, Notion, documents, and the web, then help you act on what they find.




**Seller Details:**

- **Seller:** [Teakwood LLC](https://www.g2.com/sellers/teakwood-llc)



### 16. [CogniAgent](https://www.g2.com/products/cogniagent/reviews)
  Our cognitive AI platform helps businesses automate sales, marketing, support, and operations workflows through conversational cognitive agents that adapt intelligently to unique business situations beyond scripted responses. Deploy in minutes without coding via an intuitive interface. Key CogniAgent capabilities: [1] CONVERSATIONAL & EMOTIONAL INTELLIGENCE – Real-time sentiment analysis adjusts agent tone, pacing, and approach based on user signals, creating empathetic, context-aware interactions. [2] UNIVERSAL DATA INTEGRATION – Process any data source including PDFs, images, websites, databases, and spreadsheets automatically without technical setup or format limitations. [3] AUTONOMOUS AI AGENTS – Independent decision-making agents handle multi-step workflows, coordinate cross-departmental tasks, and manage complex business processes with minimal human oversight while maintaining conversation context. [4] ADAPTIVE WORKFLOW AUTOMATION – Work beyond predefined scripts to address unique business situations as they arise, providing consultative problem-solving where standard AI agents would require human handoff.




**Seller Details:**

- **Seller:** [CogniAgent](https://www.g2.com/sellers/cogniagent)
- **Year Founded:** 2024
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/106779608 (1 employees on LinkedIn®)



### 17. [Cognigy.AI](https://www.g2.com/products/cognigy-ai/reviews)
  NiCE Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, NiCE Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.  Built on the foundation of the world’s leading Conversational AI platform, NiCE Cognigy's AI Agents provide next-gen customer service, absorb your enterprise knowledge, and come fully equipped with intelligent IVR, smart self-service, and agent assist. Supplied with dozens of pretrained skills, they work seamlessly with existing enterprise systems, learn from your human agents, and give them superpowers.  Over 1000 brands worldwide trust NiCE Cognigy and its vast partner network to create AI customer service agents for their business. NiCE Cognigy's worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.   


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 12


**Seller Details:**

- **Seller:** [Cognigy.AI](https://www.g2.com/sellers/cognigy-ai)
- **Year Founded:** 2016
- **HQ Location:** Düsseldorf, North Rhine-Westphalia
- **Twitter:** @cognigy (929 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cognigy/ (311 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 38% Enterprise, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (5 reviews)
- Chatbot Development (2 reviews)
- Efficiency (2 reviews)
- Features (2 reviews)
- Analytics (1 reviews)

**Cons:**

- Limited Features (2 reviews)
- Bot Functionality (1 reviews)
- Chat Management (1 reviews)
- Complex Workflows (1 reviews)
- Data Analytics Issues (1 reviews)

### 18. [ConvoLink](https://www.g2.com/products/convolink/reviews)
  ConvoLink by AXS Solutions is an Enterprise Data Governance and Agentic AI platform built to drive intelligent customer experiences and automate complex web tasks with zero-code RPA.




**Seller Details:**

- **Seller:** [AXS Solutions](https://www.g2.com/sellers/axs-solutions)
- **HQ Location:** Mumbai, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/axs-solutions/ (18 employees on LinkedIn®)



### 19. [Decagon](https://www.g2.com/products/decagon/reviews)
  Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just respond to customers - they can analyze conversations, create custom workflows, connect to your existing knowledge bases, and integrate with your preferred CX tools to deliver the best experiences to your customers.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 18


**Seller Details:**

- **Seller:** [Decagon](https://www.g2.com/sellers/decagon)
- **Year Founded:** 2023
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** https://www.linkedin.com/company/decagon-ai (301 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 67% Mid-Market, 17% Enterprise


#### Pros & Cons

**Pros:**

- Features (12 reviews)
- Implementation Ease (11 reviews)
- AI Integration (10 reviews)
- Customer Satisfaction (10 reviews)
- Helpful (10 reviews)

**Cons:**

- Missing Features (6 reviews)
- Limited Customization (5 reviews)
- Learning Curve (3 reviews)
- Usage Limitations (3 reviews)
- Access Restrictions (2 reviews)

### 20. [Graia](https://www.g2.com/products/graia/reviews)
  Graia is an Agentic Contact Center-as-a-Service (CCaaS) and GenAI platform purpose-built to deliver more empathetic, intelligent, and autonomous customer experiences at scale. By combining deep customer experience (CX) expertise with proprietary Agentic AI and fully owned CCaaS IP, Graia helps enterprises drive revenue, enhance productivity, and scale support with confidence. Unlike traditional platforms, Graia adapts in real-time, interpreting user intent, tone and behavior to personalize interactions across service, sales and operations. Graia’s conversational and GenAI models prioritize the user’s perspective, allowing brands to deliver human-like responsiveness and bring a new level of understanding to every user interaction. Some of Graia's market-leading solutions are; Agent Contact Centre, Agentic AI, Conversational AI, Agent Assist, AI Live translation. Here are Graia's Differentiators: 1. Over 20 years’ experience in the Contact Centre and System Integration eco system. 2. We are a one stop shop created through the collaboration of 3 recognized experts in the field of Customer Experience (CX) and Customer Service: Omnichannel Contact Center as a Service – Buzzeasy Bespoke System Integration and Custom Development – Geomant AI Orchestration and Automation – Bulb 3. We present a full suite of integrated CCaaS and modern Agentic AI solutions to satisfy the most demanding of requirements for the Customer, Agent, Supervisor experience. 4. Full self-service GUI drag and drop configuration making the most complex of CX solutions simple and accessible to even the most non-technical business user. 5. We are AI engine-agnostic: we can offer a managed service and also support ‘bring your own’ along with LLM integration that allows simple swap out when the next "better" engine is released.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [Graia](https://www.g2.com/sellers/graia)
- **Company Website:** https://www.graia.ai/about-us
- **Year Founded:** 2019
- **HQ Location:** London, GB
- **LinkedIn® Page:** https://www.linkedin.com/company/graia1 (33 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


### 21. [Haptik](https://www.g2.com/products/haptik/reviews)
  Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most compelling conversational commerce platform of the 21st century, Haptik’s Conversational Commerce platform enables brands to design delightful experiences that improve conversion rates across every stage of their customer’s journey. Haptik’s leading clients and partners include KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance among others. The company has been featured as a Category Leader across many platforms including Gartner, G2, Opus Research & more.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 162


**Seller Details:**

- **Seller:** [Haptik](https://www.g2.com/sellers/haptik)
- **Year Founded:** 2013
- **HQ Location:** New York, US
- **Twitter:** @haptik (5,972 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/haptik-inc/ (305 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Product Manager
  - **Top Industries:** Insurance, Financial Services
  - **Company Size:** 50% Mid-Market, 29% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (27 reviews)
- Helpful (27 reviews)
- Features (26 reviews)
- Customer Support (22 reviews)
- Efficiency (13 reviews)

**Cons:**

- Missing Features (10 reviews)
- AI Limitations (7 reviews)
- Limited Features (7 reviews)
- Complexity (6 reviews)
- Delays (6 reviews)

### 22. [IBM watsonx Code Assistant](https://www.g2.com/products/ibm-watsonx-code-assistant/reviews)
  IBM watsonx Code Assistant is a solution that leverages generative AI to accelerate code generation and increase developer productivity. Purpose-built for targeted use cases, watsonx Code Assistant uses AI to support Application Modernization and IT Automation. Out-of-the-box, watsonx Code Assistant provides pre-trained models based on specific programming languages to ensure trust and efficiency for accurate code generation. IBM watsonx Code Assistant allows you to customize the underlying model(s) to ensure output is grounded in your organization's best practices, while providing visibility into the potential origin of generated code.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 55


**Seller Details:**

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Year Founded:** 1911
- **HQ Location:** Armonk, NY
- **Twitter:** @IBM (709,390 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (324,553 employees on LinkedIn®)
- **Ownership:** SWX:IBM

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 42% Small-Business, 37% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (19 reviews)
- Coding Assistance (12 reviews)
- Helpful (6 reviews)
- Problem Solving (5 reviews)
- AI Advancements (3 reviews)

**Cons:**

- Inaccuracy (4 reviews)
- Complexity Issues (3 reviews)
- Poor Coding (3 reviews)
- Poor Reasoning Skills (3 reviews)
- Expensive (2 reviews)

### 23. [Maya AI](https://www.g2.com/products/maya-ai-2026-04-27/reviews)
  Conversational intelligence engine.




**Seller Details:**

- **Seller:** [Maya AI](https://www.g2.com/sellers/maya-ai-a33c716a-aa1d-43d3-8b3d-78d2eeb30222)
- **Year Founded:** 2021
- **HQ Location:** Tampa, US
- **LinkedIn® Page:** https://linkedin.com/company/mayaaiknows/ (12 employees on LinkedIn®)



### 24. [Open.cx](https://www.g2.com/products/open-cx/reviews)
  Open is a complete AI platform that resolves complex customer support across chat, email, telephony and WhatsApp, without replacing the helpdesk you already use. One AI engine for every channel. Train once, deploy everywhere. With 77% average automation rate across all clients, Open’s AI agents take actions and deliver results. Outcome-based pricing where you pay per resolution, not per seat. 30-day risk-free implementation with 0% enterprise churn. Trusted by the most mission-critical enterprises in the world, like MoneyGram, Mollie, TicketSwap, Booking.com, Viva and FareHarbor. YC W24 · $7M raised


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [Open.cx](https://www.g2.com/sellers/open-cx)
- **Company Website:** https://www.open.cx/
- **Year Founded:** 2025
- **HQ Location:** San Francisco, California
- **LinkedIn® Page:** https://www.linkedin.com/company/opencx (26 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Mid-Market


### 25. [Rasa](https://www.g2.com/products/rasa/reviews)
  Rasa is the leader in generative conversational AI, empowering enterprises to optimize customer service processes and reduce costs by enabling next-level AI assistant development and operation at scale. Combining pro-code and no-code options, our platform allows cross-team collaboration for smarter and faster AI assistant building to accelerate time-to-value significantly. Our unique approach transparently leverages an LLM-native dialogue engine that makes Rasa a reliable and innovative partner for enterprises seeking to significantly enhance their customer interactions with seamless conversational experiences. Rasa provides the data privacy, security, and scalability our Fortune 500 enterprise customers need.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 11


**Seller Details:**

- **Seller:** [Rasa](https://www.g2.com/sellers/rasa)
- **Year Founded:** 2016
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** https://www.linkedin.com/company/4836263 (180 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 82% Small-Business, 18% Enterprise




## Parent Category

[ AI Agents](https://www.g2.com/categories/ai-agents)



## Related Categories

- [Bot Platforms](https://www.g2.com/categories/bot-platforms)
- [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)
- [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)