Best Conversational Interface Agents Software

How Many Conversational Interface Agents Software Products Does G2 Track?

Total Products under this Category: 272

Category Stats (Nov 2026)

  • Average Rating: 4.45/5 (↓0.04 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: InfiniteWatch (+0.76%) - Among all products in this category, InfiniteWatch recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Conversational Interface Agents Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 13,200+ Authentic Reviews
  • 272+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversational Interface Agents Software

G2 Grid® for Conversational Interface Agents Software plotting products by satisfaction and market presence

Highlighted products: Microsoft Copilot, Salesforce Agentforce, Sierra, Fin, IBM watsonx Orchestrate, Microsoft Copilot Studio, Close, and ServiceNow EmployeeWorks.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-interface-agents/grids.json?focus%5B%5D=microsoft-copilot-2026-08-27&focus%5B%5D=salesforce-agentforce&focus%5B%5D=sierra&focus%5B%5D=fin&focus%5B%5D=ibm-watsonx-orchestrate&focus%5B%5D=microsoft-microsoft-copilot-studio&focus%5B%5D=close&focus%5B%5D=servicenow-employeeworks)

Salesforce Agentforce

Salesforce Agentforce is an enterprise agentic AI software platform that helps organizations build, deploy, manage, and govern AI agents that can autonomously assist customers, employees, and partners across digital and voice channels. Agentforce is designed for enterprises that want to operationalize AI agents at scale while maintaining control, security, and trust. It brings together humans, applications, AI models, and business data into a unified system where agents can reason, take action, and collaborate with people. The platform supports the full agent lifecycle—from creation and testing to deployment, supervision, and continuous improvement—using both low-code and pro-code tools. Agentforce is used by teams across customer service, sales, IT, operations, HR, marketing, and industry-specific workflows. Agentforce enables organizations to deploy AI agents that work continuously, execute business logic, and integrate with existing systems. Agents can handle structured and unstructured data, reason through complex tasks, and hand off to humans when needed. Key capabilities and components include: - Agent development and orchestration tools that support building, testing, deploying, supervising, and scaling AI agents using conversational, low-code, and pro-code experiences. - Hybrid reasoning architecture that combines deterministic workflows with large language model (LLM) reasoning to ensure predictable execution while handling nuance and natural language interactions. - Multichannel and voice support, allowing agents to engage users across web, mobile, chat, and phone with consistent behavior and brand-aligned voice experiences. - Intelligent Context processing, which extracts and structures information from unstructured and multimodal data sources so agents can respond accurately and take relevant actions. - Lifecycle management and supervision, including batch testing, performance monitoring, and tools to refine agent behavior over time. Agentforce includes built-in trust, governance, and security features to support enterprise requirements: - Configurable guardrails to reduce hallucinations, bias, and off-topic responses. - Data protection and governance controls such as grounding, access controls, auditability, and privacy safeguards. - Enterprise-grade reliability and compliance, built on the broader Salesforce platform. Common use cases include customer support automation, sales development, employee support, deep research tasks, coaching and learning, product recommendations, appointment scheduling, and event or attendee support. Agentforce can also be tailored for industry-specific workflows by leveraging existing data models, APIs, and business logic. Overall, Salesforce Agentforce is an enterprise agentic AI platform for organizations seeking to deploy trusted, autonomous digital labor that integrates with their existing systems and operates at scale.

Average Rating: 4.3/5.0

Total Reviews: 1,635

Who Is the Company Behind Salesforce Agentforce?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®
  • Ownership: NYSE:CRM

Who Uses This Product?

  • Who Uses This: Salesforce Developer, Salesforce Administrator
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 39% Medium, 32% Large

What Are Recent G2 Reviews of Salesforce Agentforce?

Microsoft Copilot

Microsoft Copilot is a generative AI assistant for work that’s built into the Microsoft 365 apps people use every day—like Word, Excel, PowerPoint, Outlook, and Teams. It helps you stay in the flow of work by turning your ideas, content, and data into action. Powered by Work IQ, Copilot connects the dots across your work—bringing together your emails, files, meetings, and conversations to deliver more relevant, contextual, and personalized assistance. It understands how work gets done in your organization and adapts to your role, priorities, and patterns over time. Copilot works alongside you to help draft content, analyze data, summarize meetings, and automate tasks—so you can move faster and focus on what matters most. Because it’s built directly into the apps you already use, there’s no need to switch tools or start from scratch. Copilot also inherits Microsoft 365 security, privacy, and compliance controls, so it only surfaces information users are authorized to access while keeping your data protected. By combining AI with the tools and data organizations already rely on, Copilot helps people work smarter, move faster, and get more done. Apps like Word, Excel, PowerPoint, Outlook, Teams, and Loop work with Copilot to support users in the context of their work. For example, Copilot in Word helps users create, understand, and edit documents. By using Copilot Chat, you can draft content, review what you missed, and get answers to questions by using open-ended prompts. This information is securely grounded in your work data. Copilot Search is an AI-powered universal search experience across all your Microsoft 365 applications and connected non-Microsoft data sources. It's integrated with Microsoft 365 Copilot, so users can find the results they need by using search, then seamlessly transition to chat for deeper exploration or follow-up task completion. Out of the box agents like Facilitator, Interpreter, or Channels help support meeting logistics, communication, and collaboration in Microsoft Teams.

Average Rating: 4.3/5.0

Total Reviews: 653

Who Is the Company Behind Microsoft Copilot?

  • Seller: Microsoft
  • Company Website:
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • LinkedIn® Page: www.linkedin.com
    232,750 employees on LinkedIn®
  • Ownership: MSFT

Who Uses This Product?

  • Who Uses This: Student, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 34% Small, 34% Medium

What Are Recent G2 Reviews of Microsoft Copilot?

Sierra

Sierra is the conversational AI platform for businesses. We enable every company to elevate their customer experience with AI.

Average Rating: 4.5/5.0

Total Reviews: 126

Who Is the Company Behind Sierra?

  • Seller: Sierra
  • Year Founded: 2023
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    1,043 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Retail
  • Company Size: 52% Small, 35% Medium

What Do G2 Reviewers Say About Sierra?

AI-generated summary from verified user reviews

Pros
  • Users find Sierra very user-friendly and efficient, greatly enhancing productivity with seamless integration and time-saving features.
  • Users appreciate Sierra for its efficiency improvement, enhancing task performance and streamlining workflow with seamless integrations.
  • Users highlight Sierra's exceptional efficiency, noting its seamless setup and integration that enhances their workflow significantly.
  • Users value the easy integrations of Sierra, significantly enhancing operational workflows and platform efficiency.
  • Users highlight Sierra's seamless integration capabilities, enhancing collaboration across teams and improving overall efficiency.
Cons
  • Users find Sierra too expensive, complicating assessment of long-term costs and scalability at enterprise level.
  • Users report a complex setup process with Sierra, along with more bugs than its competitors.
  • Users find the complex configuration of Sierra frustrating, often facing more bugs than with competing products.
  • Users find the setup process overly complex with more bugs compared to other products, leading to frustration.
  • Users find cost limitations due to unclear pricing and uncertain scalability, hindering proper evaluation for long-term use.

What Are Recent G2 Reviews of Sierra?

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Fin

Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences on any channel, in over 45 languages, 24/7. It is the highest-performing customer agent on the market, resolving 76% of queries on average across 12K+ customers, including highly complex, multi-step cases like refunds, account changes, or subscription issues. Fin connects into business systems, pulls customer data, and takes action in those systems – automatically resolving queries without needing a human. If Fin can’t answer the question or it has explicit guidance not to, it hands off to a human in whatever help desk they’re working in. It runs on all the channels you engage with customers on: voice, email, chat, WhatsApp, SMS, social, Slack, Discord, and more. It delivers the same personalized, context-rich experience regardless of where the conversation is happening. Works across the entire customer journey. Fin is a single Agent that understands the entire customer context and history, can build a relationship with customers over time, and can transition from one use case to another – from service to sales to ecommerce – without the customer even realizing the change. The Fin family of agent roles include: - Fin for Service resolves customers queries and automates support processes end-to-end. - Fin for Sales answers product discovery questions, qualifies inbound leads, and books appointments for your sales team or guides those leads to a self-service flow. - Fin for Ecommerce answers questions as customers shop, recommends exactly the right product, and guides them through checkout. What makes Fin different: - Industry-leading performance: Fin resolves 76% of cases on average across 12,000+ customers, with many customers seeing resolution rates of over 90%. This is because Fin is powered by Apex, our proprietary models that are purpose-built for CX. Fin Apex 1.0 outperforms generic frontier models, with a 2.8% higher resolution rate and 65% fewer hallucinations on average when compared to frontier models. - Easy-to-launch and optimize: Fin is fast to set up and easy for anyone on your team to configure without the need for technical resources. Teams go live in days, see value quickly, and are able to continuously and easily improve Fin themselves. - One platform across AI & human agents: Fin is natively integrated with Intercom, but also integrates seamlessly with almost any helpdesk. This means you can manage your human team and Fin in one place, without ever having to migrate off your system of record or change your workflows. - An agent for customer operations: Operator is an internal agent that helps CX leaders spot problems, find opportunities to improve, and act on them. You can optimize Fin agentically and without the manual lift. - Full trust and control: Fin is the only AI Agent that gives you complete control over how it performs. You can configure tone, behavior, and knowledge without any technical resources. And it has a full observability and testing suite, so you can deploy changes with confidence and trust what is going live to customers. - One agent for the whole lifecycle: Fin is a single Customer Agent, working across the entire customer lifecycle to help sell, onboard, and deliver excellent service. All on the same shared context, history, and guidance. - The most experienced partner: Fin combines 15+ years experience in CX with a 60+ person cutting-edge AI team. We partner with customers for the long-term and have developed the Blueprint for success based on our own experience using Fin.

Average Rating: 4.5/5.0

Total Reviews: 3,789

Who Is the Company Behind Fin?

  • Seller: Fin
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    1,238 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Small, 37% Medium

What Do G2 Reviewers Say About Fin?

AI-generated summary from verified user reviews

Pros
  • Users find setup and deployment straightforward, helping teams get Fin running quickly with little technical effort.
  • Users say it saves agents time and streamlines support work, helping them focus on more complex issues.
  • Users find Fin intuitive to navigate and straightforward to manage, helping them handle everyday tasks with little effort.
  • Users value accurate, relevant answers and broad question coverage, helping customers get dependable information quickly.
  • Users value quick customer answers that reduce wait times and provide immediate help with common questions.
Cons
  • Users say answers can be inaccurate, outdated, or confidently fabricated, especially for niche or advanced questions.
  • Users say it misinterprets complex questions, misses context, and fails to ask useful clarifying questions.
  • Users find pricing steep and costs difficult to predict, especially as usage or ticket volumes grow.
  • Users find navigation and workflows confusing, with scattered features, occasional interface disruptions, and a learning curve for advanced functions.
  • Users find the initial setup and configuration complex, time-consuming, and often requiring technical expertise and trial and error.

What Are Recent G2 Reviews of Fin?

What Are G2 Users Discussing About Fin?

IBM watsonx Orchestrate

IBM® watsonx Orchestrate® puts AI to work for automating complex workflows and processes at scale, without changing your existing systems and tools. IBM watsonx Orchestrate helps you build, deploy and manage powerful AI assistants and agents, enabling seamless collaboration between them, to create one unified user experience. It can easily integrate with your existing business systems by connecting to multiple proprietary and third-party AI models or automation tools from 100+ enterprise apps. This allows the solution to adapt to your business needs instead of forcing you to adapt to generative AI. It is built on top of watsonx, which is a generative AI solution that allows the user to access multiple foundation models while emphasizing on enterprise-grade security, governance, and compliance. The outcome? Less manual work. Faster decisions. Increased AI productivity. A more efficient business— at scale. IBM watsonx Orchestrate offers the following: - Multi-agent orchestration - Easily deploy, manage, and govern a heterogenous network of AI assistants and agents, across their lifecycle. Enable smooth collaboration amongst multiple AI assistants and agents, whether they are built in-house or from third-party vendors, for a unified user experience. Work across hybrid cloud environments while integrating with complex tech stacks, wherever they reside. Empower employees with self-service access to AI assistants and agents so that they can focus more on what matters most to them. - Low-code agent builder and pre-built agents – Quickly build and deploy custom-built or pre-built AI agents using a range of low-code to pro-code tools, designed for everyday business users as well as professional developers. Easily leverage a software development kit (SDK) that includes tools, documentation, and code samples for faster turnaround times. Accelerate your agentic automation journey with pre-built agents built for specific business domains like human resources, sales, procurement, customer service and more. - Complex business workflow and process automation optimization - Streamline essential processes and reduce manual workflows to get faster ROIs by integrating with current systems or multiple third-party models. Simplify access to several tools and leverage ready-made integrations with 100+ leading enterprise apps including those from Microsoft, Salesforce, SAP, ServiceNow, Workday and more. Key Highlights: 1. Several tools and ready-to-use integrations designed for connecting with 100+ leading enterprise apps, for faster time to value. 2. A set of pre-built agents for specific business domains (like human resources, procurement, sales and more), as well as custom agent building capabilities including a range of low-code to pro-code authoring tools, for adapting to enterprise specific needs. 3. Multi-agent orchestration to enable hassle-free collaboration between several AI assistants, agents, and applications for a unified user experience.

Average Rating: 4.4/5.0

Total Reviews: 376

G2 Deal: Save 30% on your first annual subscription. Offer ends 15 April 2026.

Save 30% on a new watsonx Orchestrate Standard annual plan. Time to take AI from pilot to production. Offer ends 15 April 2026.

Price: ~~4452~~ → 6360

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Who Is the Company Behind IBM watsonx Orchestrate?

  • Seller: IBM
  • Company Website:
  • Year Founded: 1911
  • HQ Location: Armonk, New York, United States
  • LinkedIn® Page: www.linkedin.com
    344,328 employees on LinkedIn®
  • Ownership: SWX:IBM

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Large, 38% Small

What Do G2 Reviewers Say About IBM watsonx Orchestrate?

AI-generated summary from verified user reviews

Pros
  • Users find IBM watsonx Orchestrate's ease of use enhances efficiency, combining automation and AI in an intuitive way.
  • Users value the easy integrations of IBM watsonx Orchestrate, enhancing automation with streamlined connectivity to existing systems.
  • Users appreciate the seamless automation of IBM watsonx Orchestrate, enabling faster, intuitive workflows and reducing complexity.
  • Users appreciate the seamless AI integration of IBM watsonx Orchestrate, enhancing automation and simplifying business workflows effortlessly.
  • Users admire the seamless integrations of IBM Watsonx Orchestrate, enhancing usability and simplifying automation within existing systems.
Cons
  • Users find the steep learning curve challenging, requiring a deeper understanding for advanced workflows and integration.
  • Users find the initial learning curve for IBM watsonx Orchestrate steep, posing challenges for those used to traditional tools.
  • Users face integration issues that complicate advanced workflows, with limitations on connectors and manual workarounds required.
  • Users find the missing features in IBM Watsonx Orchestrate limit usability and create confusion with frequent naming changes.
  • Users find IBM watsonx Orchestrate expensive, especially for larger teams and short-term implementations.

What Are Recent G2 Reviews of IBM watsonx Orchestrate?

What Are G2 Users Discussing About IBM watsonx Orchestrate?

Microsoft Copilot Studio

Microsoft Copilot Studio is a low-code platform designed to empower users to create and customize AI-driven agents that automate tasks and processes across various applications and services. By leveraging natural language processing and generative AI, Copilot Studio enables the development of intelligent agents capable of handling complex workflows, enhancing productivity, and streamlining operations within organizations. Key Features and Functionality: - Low-Code Development: Offers an intuitive graphical interface that allows users to build agents without extensive coding knowledge, making AI development accessible to a broader audience. - Integration with Microsoft Ecosystem: Seamlessly connects with Microsoft 365 applications, Azure services, and other platforms, enabling agents to interact with existing tools and data sources. - Customizable Agents: Users can tailor agents to specific business needs by defining custom workflows, integrating with APIs, and utilizing pre-built or custom connectors. - Multi-Channel Deployment: Agents can be deployed across various channels, including websites, mobile apps, social media platforms, and internal business applications, ensuring broad accessibility. - Advanced Analytics and Monitoring: Provides dashboards and AI-driven insights to monitor agent performance, user interactions, and effectiveness, facilitating continuous improvement. Primary Value and Solutions Provided: Microsoft Copilot Studio addresses the need for efficient automation and intelligent assistance within organizations. By enabling the creation of custom AI agents, it helps businesses: - Enhance Productivity: Automate repetitive tasks and processes, allowing employees to focus on higher-value activities. - Improve Customer Engagement: Deploy agents that provide instant support and information to customers across multiple channels, enhancing satisfaction and responsiveness. - Streamline Operations: Integrate agents with existing systems to facilitate seamless workflows and data management, reducing manual intervention and errors. - Foster Innovation: Empower teams to develop and iterate on AI solutions rapidly, promoting a culture of innovation and continuous improvement. By providing a versatile and user-friendly platform for AI agent development, Microsoft Copilot Studio enables organizations to harness the power of artificial intelligence to solve complex challenges and drive business success.

Average Rating: 4.4/5.0

Total Reviews: 187

Who Is the Company Behind Microsoft Copilot Studio?

  • Seller: Microsoft
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • LinkedIn® Page: www.linkedin.com
    232,750 employees on LinkedIn®
  • Ownership: MSFT
  • Phone: +1 (877) 276-2464

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 38% Small, 30% Large

What Do G2 Reviewers Say About Microsoft Copilot Studio?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Microsoft Copilot Studio, enabling accessible custom AI copilots for everyone.
  • Users value the easy integrations of Microsoft Copilot Studio, making AI customization straightforward and enhancing productivity.
  • Users appreciate the easy setup of Microsoft Copilot Studio, enabling quick customization and integration into daily tasks.
  • Users value the easy integration of AI copilots through a low-code interface, enhancing daily productivity without coding expertise.
  • Users value the flexible automation of Microsoft Copilot Studio, enhancing productivity while ensuring compliance and security.
Cons
  • Users note that Microsoft Copilot Studio is expensive for small organizations, with costs increasing as usage grows.
  • Users find limited customization in Microsoft Copilot Studio, leading to frustration when trying to extend functionality or integrate systems.
  • Users find the learning curve challenging for Microsoft Copilot Studio, particularly for new users and advanced features.
  • Users face challenges with complex workflows in Microsoft Copilot Studio, often needing extensive setup and support.
  • Users often face integration issues with Microsoft Copilot Studio, finding setup complex and time-consuming for specific systems.

What Are Recent G2 Reviews of Microsoft Copilot Studio?

What Are G2 Users Discussing About Microsoft Copilot Studio?

Close

Close is the AI CRM built for businesses that grow through conversations. It brings powerful sales dialing, email, SMS, pipeline management, automation, and AI agents together in one platform. Connect with more prospects, win more deals, and scale without the complexity of traditional CRMs. Reach more prospects. Have more conversations. A powerful sales dialer is built right into your CRM. Power and Predictive Dialers help reps make more calls in less time, while Local Presence and Branded Calling help improve connection rates. With email, SMS, and outreach sequences in the same platform, your team can engage leads, follow up consistently, and manage opportunities without juggling tools. Make every conversation count. Call recording, transcription, AI Notetaker, and automatic summaries capture important details so reps can focus on selling. AI-assisted email drafting, SMS follow-ups, and automatic CRM updates help turn conversations into action. Sales Playbooks, workflow automation, lead routing, Smart Views, and reporting help teams standardize what works, automate follow-through, and manage more opportunities as they grow. Chloe helps you. AI agents work for you. Chloe is your built-in AI assistant. Ask her about a lead, your pipeline, or a recent conversation. She can find answers, update records, build reports, and help you create AI agents. Give those agents a job on your sales team. They can call and qualify prospects, book meetings, follow up with leads, coach reps, and prepare daily briefings. Because they work inside Close, they can use your customer history, conversations, and workflows to take action. Built to grow with your business. From founder-led startups to established sales organizations, Close supports businesses where conversations drive revenue. That includes software, financial and professional services, insurance, home services, coaching, education, and more. Get started quickly, then scale with sophisticated dialing, automation, AI agents, reporting, and customizable workflows. An open API, MCP, and integrations let you connect existing tools, build custom sales processes, and work with AI platforms like ChatGPT and Claude. For 13 years, we've focused on helping businesses turn more conversations into customers. Today, more than 11,500 businesses use Close to sell and grow. Close. Built for selling. Made for scaling.

Average Rating: 4.7/5.0

Total Reviews: 2,135

G2 Deal: 20% off for new Close customers

Close is the sales engagement CRM designed to help SMBs turn more leads into revenue. G2 users receive a 20%, one-time discount off first billing cycle for new Close customers. Offer expires December 31, 2026.

Offer expires: 31 December 2026

View this exclusive G2 deal

Who Is the Company Behind Close?

  • Seller: Close
  • Company Website:
  • Year Founded: 2013
  • HQ Location: 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States
  • LinkedIn® Page: www.linkedin.com
    214 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 77% Small, 19% Medium

What Do G2 Reviewers Say About Close?

AI-generated summary from verified user reviews

Pros
  • Users find Close to be extremely user-friendly, enabling quick access to essential features for efficient business management.
  • Users find Close to be incredibly helpful, especially with its intuitive design and fast customer support.
  • Users love the simplicity and user-friendliness of Close, making customer management and prospect tracking effortless.
  • Users appreciate the enhanced communication management features of Close, streamlining client interactions effectively and efficiently.
  • Users love the intuitive design of Close, finding it user-friendly and efficient for their needs.
Cons
  • Users note the missing features in Close, like mobile app limitations and no WhatsApp integration, affecting usability.
  • Users experience call issues, including unexpected charges and recording failures, which can hinder effective usage.
  • Users find the limited features of Close restrictive, particularly for B2C needs and advanced functionalities.
  • Users find the learning curve steep, with challenges in merging leads and managing custom reports effectively.
  • Users find the limited customization of Close frustrating, particularly for tailored reports and advanced dashboards.

What Are Recent G2 Reviews of Close?

What Are G2 Users Discussing About Close?

ServiceNow EmployeeWorks

Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com.

Average Rating: 4.3/5.0

Total Reviews: 154

Who Is the Company Behind ServiceNow EmployeeWorks?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®
  • Ownership: NYSE:NOW

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 60% Large, 16% Medium

What Do G2 Reviewers Say About ServiceNow EmployeeWorks?

AI-generated summary from verified user reviews

Pros
  • Users value the high efficiency of ServiceNow EmployeeWorks, significantly improving productivity and streamlining IT support.
  • Users find the ease of use of ServiceNow EmployeeWorks remarkable, enhancing productivity and streamlining IT support effortlessly.
  • Users praise the impressive AI integration of Moveworks, enhancing efficiency and streamlining IT support effectively.
  • Users highlight the impressive AI integration and effective automation of Moveworks, enhancing productivity and efficiency.
  • Users value the time-saving capabilities of ServiceNow EmployeeWorks, significantly reducing daily workload and enhancing efficiency.
Cons
  • Users face challenges due to the complexity and time commitment needed for deep integration with Moveworks.
  • Users find the learning curve steep, requiring significant time and effort for effective integration and tuning.
  • Users find that the integration and tuning process with ServiceNow EmployeeWorks is notably time-consuming and complex.
  • Users express concerns over integration limitations with non-ServiceNow platforms, affecting overall compatibility and performance.
  • Users experience delayed responses from support, affecting timely resolution of issues and overall satisfaction with the service.

What Are Recent G2 Reviews of ServiceNow EmployeeWorks?

What Are G2 Users Discussing About ServiceNow EmployeeWorks?

ServiceNow AI Agents

ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 350+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box AI agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. Users can talk, chat, or use voice with ServiceNow Otto, their AI assistant for work, to make requests and get work done. ServiceNow Otto then routes the request to the right AI agent or specialist, and hands back the result. AI specialists are AI agents that execute entire job functions end to end, like an IT specialist or HR generalist. For over 20 years, ServiceNow has powered work for the world's leading companies. 90% of the Fortune 500 trust ServiceNow, powering 100 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow.

Average Rating: 4.3/5.0

Total Reviews: 482

Who Is the Company Behind ServiceNow AI Agents?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®
  • Ownership: NYSE:NOW

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 35% Large, 18% Medium

What Do G2 Reviewers Say About ServiceNow AI Agents?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the efficiency of ServiceNow AI Agents, as they streamline tasks and enhance support responsiveness.
  • Users praise the ease of use of ServiceNow AI Agents, simplifying tasks and enhancing operational efficiency.
  • Users value the automation of routine tasks by ServiceNow AI Agents, enhancing efficiency and improving user experience.
  • Users value the easy integrations of ServiceNow AI Agents, enhancing efficiency while seamlessly fitting into existing workflows.
  • Users value the effective automation of ServiceNow AI Agents, appreciating the reduction of manual effort and improved efficiency.
Cons
  • Users find that inaccuracy in ServiceNow AI Agents can stem from poor data quality and complex setup requirements.
  • Users struggle with the poor understanding of ServiceNow AI Agents, leading to inaccurate responses and frequent confusion.
  • Users find the complex configuration of ServiceNow AI Agents challenging, requiring extensive knowledge and time to optimize.
  • Users experience limited adaptability with ServiceNow AI Agents, struggling with nuanced questions and requiring meticulous setup for accuracy.
  • Users note a steep learning curve for ServiceNow AI Agents, making initial setup and navigation time-consuming and complex.

What Are Recent G2 Reviews of ServiceNow AI Agents?

WRITER

WRITER is where the world’s leading enterprises orchestrate AI-powered work. With WRITER’s end-to-end platform, teams can build, activate, and supervise AI agents that are grounded in their company’s data and fueled by WRITER’s enterprise-grade LLMs. From faster product launches to deeper financial research to better clinical trials, companies are quickly transforming their most important business processes for the AI era in partnership with WRITER. Founded in 2020, WRITER delivers unmatched ROI for hundreds of customers like Accenture, Marriott, Uber, and Vanguard and is backed by investors including Premji Invest, Radical Ventures, ICONIQ Growth, Insight Partners, Balderton, B Capital, Salesforce Ventures, Adobe Ventures, Citi Ventures, IBM Ventures, and others.

Average Rating: 4.4/5.0

Total Reviews: 129

Who Is the Company Behind WRITER?

  • Seller: WRITER
  • Company Website:
  • Year Founded: 2020
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    644 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 49% Small, 27% Medium

What Do G2 Reviewers Say About WRITER?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of WRITER, enhancing productivity and ensuring high-quality, consistent content effortlessly.
  • Users value the ease of use and content quality of WRITER, enhancing team efficiency and consistency.
  • Users find WRITER's AI writing assistance invaluable for boosting productivity and overcoming writer's block effectively.
  • Users appreciate the efficiency of content creation with Writer, enhancing accuracy and collaboration in teams.
  • Users love how WRITER offers writing improvement, enhancing content quality and productivity while ensuring brand consistency.
Cons
  • Users face a notable learning curve, requiring time to navigate initial setup and fully utilize WRITER's features.
  • Users find that WRITER lacks creativity, with suggestions often feeling rigid and requiring manual adjustments for personalization.
  • Users find WRITER has a learning difficulty due to its complex features and initial onboarding challenges.
  • Users criticize the inconsistent AI quality, finding it doesn't align with their writing guidelines and needs significant editing.
  • Users note the poor writing quality of WRITER, highlighting a lack of depth and robotic outputs in generated content.

What Are Recent G2 Reviews of WRITER?

What Are G2 Users Discussing About WRITER?

Decagon

Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just respond to customers - they can analyze conversations, create custom workflows, connect to your existing knowledge bases, and integrate with your preferred CX tools to deliver the best experiences to your customers.

Average Rating: 4.4/5.0

Total Reviews: 123

Who Is the Company Behind Decagon?

  • Seller: Decagon
  • Year Founded: 2023
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    579 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 50% Small, 44% Medium

What Do G2 Reviewers Say About Decagon?

AI-generated summary from verified user reviews

Pros
  • Users appreciate Decagon for its intuitive functionality and exceptional support, transforming their support operations effectively.
  • Users find implementation ease with Decagon exceptional, praising seamless integration and intuitive management for effective use.
  • Users value Decagon's exceptional AI integration, enhancing data evaluation and boosting customer support efficiency significantly.
  • Users appreciate the exceptional customer support from Decagon, highlighting quick responses and effective collaboration with their team.
  • Users commend Decagon for their exceptional support and responsiveness, enabling rapid feature implementation and overall satisfaction.
Cons
  • Users note missing features in Decagon, particularly in user roles, audit logs, and search filters, impacting usability.
  • Users face limited customization options, making it challenging to navigate and filter information effectively in Decagon.
  • Users find the learning curve steep with Decagon, requiring close monitoring and time to adapt effectively.
  • Users face usage limitations with Decagon, including static filters and a cluttered interface that hampers efficiency.
  • Users note access restrictions to basic features and express a desire for more universal tools like "Agent Assist".

What Are Recent G2 Reviews of Decagon?

Remote AI

Discover top global candidates with Remote's AI-powered sourcing. Search smarter, reduce irrelevant applicants, and fill roles faster.

Average Rating: 4.6/5.0

Total Reviews: 533

Who Is the Company Behind Remote AI?

  • Seller: Remote
  • Company Website:
  • Year Founded: 2019
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    18,834 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 57% Small, 36% Medium

What Do G2 Reviewers Say About Remote AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Remote Recruit, praising its user-friendly interface and quick setup.
  • Users commend the excellent customer support from Remote Recruit, highlighting responsiveness and competence of the team.
  • Users value the helpful and responsive support from account managers, enhancing their overall experience with Remote Recruit.
  • Users value the convenience of Remote Recruit, enjoying its seamless integration and hassle-free customer service.
  • Users value the fast response from Remote's support team, enhancing their experience and ensuring smooth operations.
Cons
  • Users report poor customer support, with delays and lack of clarity causing frustration in accessing services.
  • Users experience delays in customer support responses, sometimes waiting up to two days for resolutions to their inquiries.
  • Users report service delays affecting invoice generation, impacting timely payments despite effective customer support.
  • Users experience benefits issues due to fragmentation and lack of clarity in accessing and understanding their offerings.
  • Users experience complicated employee management, facing issues with payroll, onboarding, and unclear processes in international transitions.

What Are Recent G2 Reviews of Remote AI?

Voiceflow

Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub, Superloop, JP Morgan Chase, and Trilogy, Voiceflow combines an intuitive drag-and-drop agent builder with a knowledge base, content management system, and native integrations, so teams can move from prototype to production faster. Ship advanced, production-ready AI agents with a developer-first toolkit and powerful API library that supports custom integrations and tailored interfaces. Voiceflow’s built-in analytics surfaces transcripts and let’s you set your own evaluation criteria at scale. Replay conversations, debug step-by-step, filter with precision, and visualize user actions like button clicks — all in a single platform. Voiceflow is ideal for product teams building chatbots, voice assistants, virtual agents, or omnichannel customer experiences.

Average Rating: 4.5/5.0

Total Reviews: 115

Who Is the Company Behind Voiceflow?

  • Seller: Voiceflow
  • Company Website:
  • Year Founded: 2019
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    92 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 62% Small, 15% Medium

What Do G2 Reviewers Say About Voiceflow?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive visual builder of Voiceflow, simplifying the design of conversational AI chatbots effortlessly.
  • Users praise Voiceflow's intuitive drag-and-drop interface that simplifies conversation design and enhances collaboration.
  • Users appreciate the easy integrations with various apps, enhancing workflow and development efficiency in their projects.
  • Users appreciate the exceptional customer support of Voiceflow, highlighting helpful staff and an engaging community for assistance.
  • Users appreciate the easy API integrations in Voiceflow, enhancing workflow and expanding project potential seamlessly.
Cons
  • Users express frustration over missing features in Voiceflow, highlighting inadequacies in support and functionality.
  • Users find the usage limitations of Voiceflow confusing and lacking in transparency, impacting their overall experience.
  • Users often face integration issues with Voiceflow, particularly with API requests and knowledge base connections.
  • Users note the limited features of Voiceflow, expressing a need for more robust capabilities and integrations.
  • Users find the complexity and steep learning curve of Voiceflow challenging, especially for more advanced functionalities.

What Are Recent G2 Reviews of Voiceflow?

What Are G2 Users Discussing About Voiceflow?

Laivly

Laivly is the company behind Sidd, a contact center AI platform that helps customer service organizations automate, assist, and analyze voice, chat, and email interactions through large language models configured using a company's own policies, procedures, and knowledge base. The platform, Sidd, is built for enterprise contact centers, business process outsourcers (BPOs), and customer experience teams that want AI-driven self-service, live agent support, and workflow automation to work together, rather than as separate tools. Sidd deploys within a company's existing contact center software and systems rather than requiring a platform migration, and each deployment is configured to align with a specific brand's contact drivers, compliance requirements, and operational goals. The platform is made up of four connected products that function together as the Sidd CX Ecosystem: --> Sidd Intercept is an AI voice agent that answers calls, determines a customer’s intent from the conversation and priority from connected account signals, and resolves questions directly using the company’s knowledge base. For work it can't resolve on its own, it calls on Sidd Solo to complete the transaction, or transfers it to a live agent running Sidd Duo—with the customer inquiry, relevant details, actions already taken, and reason for handoff already in view. --> Sidd Solo is a computer-use AI agent that completes defined, repeatable workflows end to end—such as order lookups, cancellations, refunds, and account updates—by using a company’s existing APIs where they exist, or by operating the same software interfaces a human agent would use where they don’t. --> Sidd Duo is an AI agent assist tool that supports live agents across voice, chat, and email with real-time call transcription, in-the-moment guidance and coaching, knowledge-base lookup, automated case-note generation, and response drafting. --> Sidd Studio is a no-code configuration and administration layer where operations teams manage agent guidance, user permissions, and connected knowledge sources, and includes built-in analytics covering contact trends, agent performance, and interaction quality. Because all four products draw on the same underlying knowledge base and configuration layer, a policy change made in Sidd Studio applies consistently across self-service, live-agent support, and automated workflows at the same time, rather than requiring separate updates in separate systems. Contact center leaders use Laivly's platform to reduce manual after-call work, increase the share of contacts resolved without a live agent, apply consistent compliance and quality standards across every interaction, and give agents real-time support without adding new software for them to learn. Laivly deployments include implementation and customer success teams that work with each client to scope use cases, configure the platform to align with existing systems and policies, train agents and administrators, and review performance after launch to refine configurations and identify additional use cases. Laivly is a privately held company headquartered in Winnipeg, Canada.

Average Rating: 4.7/5.0

Total Reviews: 40

Who Is the Company Behind Laivly?

  • Seller: Laivly
  • Company Website:
  • Year Founded: 2021
  • HQ Location: Winnipeg, CA
  • LinkedIn® Page: www.linkedin.com
    144 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Retail
  • Company Size: 35% Small, 35% Medium

What Do G2 Reviewers Say About Laivly?

AI-generated summary from verified user reviews

Pros
  • Users find Laivly extremely helpful for transcription and documentation, greatly enhancing efficiency during calls.
  • Users commend the responsive customer support of Laivly for timely issue resolution and helpful resources during calls.
  • Users find Laivly's ease of use remarkable, enhancing workflow efficiency with intuitive features and seamless integration.
  • Users value Laivly's efficiency in streamlining workflows and enhancing productivity through intuitive features and seamless integration.
  • Users appreciate the simple and fast setup of Laivly, enabling quick integration and immediate productivity boosts.
Cons
  • Users struggle with the inaccuracy of Laivly, as it misrecords dialogues and misclassifies professional language.
  • Users note a steep initial learning curve for advanced features, though support aids efficient navigation and understanding.
  • Users experience poor understanding from Laivly, as its transcriptions and terminology can be inaccurate and confusing.
  • Users experience software bugs that hinder functionality, often requiring multiple communications for resolution.
  • Users find that the real-time guidance feature needs improvement to enhance overall user experience.

What Are Recent G2 Reviews of Laivly?

Kore.AI

Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai.

Average Rating: 4.6/5.0

Total Reviews: 402

Who Is the Company Behind Kore.AI?

  • Seller: Kore.ai
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Orlando, FL
  • LinkedIn® Page: www.linkedin.com
    1,226 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Associate
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Large, 30% Small

What Do G2 Reviewers Say About Kore.AI?

AI-generated summary from verified user reviews

Pros
  • Users praise the user-friendly interface of Kore.AI, which simplifies processes and saves significant time in operations.
  • Users praise the impressive AI automation features of Kore.AI, greatly enhancing efficiency and insights.
  • Users appreciate the powerful AI integration of Kore.AI, enhancing automation and conversation across various platforms.
  • Users value the easy integrations of Kore.AI, allowing seamless connectivity with various systems for enhanced functionality.
  • Users highlight the easy integrations of Kore.AI, enabling seamless connections with various enterprise systems and tools.
Cons
  • Users find the learning curve challenging due to inadequate documentation and complex features, hindering effective onboarding.
  • Users find usage limitations with Kore.AI, particularly regarding long-term scalability and integration challenges.
  • Users experience slow performance with Kore.AI, particularly when working on complex bots and advanced features.
  • Users experience slow loading times on Kore.AI, particularly when working with complex bots and larger solutions.
  • Users report software bugs in Kore.AI, leading to functionality issues and a lag in resolution from support.

What Are Recent G2 Reviews of Kore.AI?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated March 24, 2026