Best Conversational Interface Agents Software

How Many Conversational Interface Agents Software Products Does G2 Track?

Total Products under this Category: 230

Category Stats (Sep 2026)

  • Average Rating: 4.51/5 (↑0.02 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Microsoft Copilot (+3.49%) - Among all products in this category, Microsoft Copilot recorded the largest rating increase compared to last month

Last updated: September 19, 2026

How Does G2 Rank Conversational Interface Agents Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 11,100+ Authentic Reviews
  • 230+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversational Interface Agents Software

G2 Grid® for Conversational Interface Agents Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Agentforce, Microsoft Copilot, IBM watsonx Orchestrate, Sierra, Fin, Close, Voiceflow, and ServiceNow AI Agents.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-interface-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=microsoft-copilot-2026-08-27&focus%5B%5D=ibm-watsonx-orchestrate&focus%5B%5D=sierra&focus%5B%5D=fin&focus%5B%5D=close&focus%5B%5D=voiceflow&focus%5B%5D=servicenow-ai-agents)

Salesforce Agentforce

Salesforce Agentforce is an enterprise agentic AI software platform that helps organizations build, deploy, manage, and govern AI agents that can autonomously assist customers, employees, and partners across digital and voice channels. Agentforce is designed for enterprises that want to operationalize AI agents at scale while maintaining control, security, and trust. It brings together humans, applications, AI models, and business data into a unified system where agents can reason, take action, and collaborate with people. The platform supports the full agent lifecycle—from creation and testing to deployment, supervision, and continuous improvement—using both low-code and pro-code tools. Agentforce is used by teams across customer service, sales, IT, operations, HR, marketing, and industry-specific workflows. Agentforce enables organizations to deploy AI agents that work continuously, execute business logic, and integrate with existing systems. Agents can handle structured and unstructured data, reason through complex tasks, and hand off to humans when needed. Key capabilities and components include: - Agent development and orchestration tools that support building, testing, deploying, supervising, and scaling AI agents using conversational, low-code, and pro-code experiences. - Hybrid reasoning architecture that combines deterministic workflows with large language model (LLM) reasoning to ensure predictable execution while handling nuance and natural language interactions. - Multichannel and voice support, allowing agents to engage users across web, mobile, chat, and phone with consistent behavior and brand-aligned voice experiences. - Intelligent Context processing, which extracts and structures information from unstructured and multimodal data sources so agents can respond accurately and take relevant actions. - Lifecycle management and supervision, including batch testing, performance monitoring, and tools to refine agent behavior over time. Agentforce includes built-in trust, governance, and security features to support enterprise requirements: - Configurable guardrails to reduce hallucinations, bias, and off-topic responses. - Data protection and governance controls such as grounding, access controls, auditability, and privacy safeguards. - Enterprise-grade reliability and compliance, built on the broader Salesforce platform. Common use cases include customer support automation, sales development, employee support, deep research tasks, coaching and learning, product recommendations, appointment scheduling, and event or attendee support. Agentforce can also be tailored for industry-specific workflows by leveraging existing data models, APIs, and business logic. Overall, Salesforce Agentforce is an enterprise agentic AI platform for organizations seeking to deploy trusted, autonomous digital labor that integrates with their existing systems and operates at scale.

Average Rating: 4.3/5.0

Total Reviews: 1,599

Who Is the Company Behind Salesforce Agentforce?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • Twitter: @salesforce
    579,511 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Salesforce Developer, Salesforce Administrator
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 39% Medium, 32% Large

What Are Recent G2 Reviews of Salesforce Agentforce?

Microsoft Copilot

Microsoft Copilot is a generative AI assistant for work that’s built into the Microsoft 365 apps people use every day—like Word, Excel, PowerPoint, Outlook, and Teams. It helps you stay in the flow of work by turning your ideas, content, and data into action. Powered by Work IQ, Copilot connects the dots across your work—bringing together your emails, files, meetings, and conversations to deliver more relevant, contextual, and personalized assistance. It understands how work gets done in your organization and adapts to your role, priorities, and patterns over time. Copilot works alongside you to help draft content, analyze data, summarize meetings, and automate tasks—so you can move faster and focus on what matters most. Because it’s built directly into the apps you already use, there’s no need to switch tools or start from scratch. Copilot also inherits Microsoft 365 security, privacy, and compliance controls, so it only surfaces information users are authorized to access while keeping your data protected. By combining AI with the tools and data organizations already rely on, Copilot helps people work smarter, move faster, and get more done. Apps like Word, Excel, PowerPoint, Outlook, Teams, and Loop work with Copilot to support users in the context of their work. For example, Copilot in Word helps users create, understand, and edit documents. By using Copilot Chat, you can draft content, review what you missed, and get answers to questions by using open-ended prompts. This information is securely grounded in your work data. Copilot Search is an AI-powered universal search experience across all your Microsoft 365 applications and connected non-Microsoft data sources. It's integrated with Microsoft 365 Copilot, so users can find the results they need by using search, then seamlessly transition to chat for deeper exploration or follow-up task completion. Out of the box agents like Facilitator, Interpreter, or Channels help support meeting logistics, communication, and collaboration in Microsoft Teams.

Average Rating: 4.4/5.0

Total Reviews: 361

Who Is the Company Behind Microsoft Copilot?

  • Seller: Microsoft
  • Company Website:
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • Twitter: @microsoft
    13,091,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232,750 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Project Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 35% Small, 34% Large

What Are Recent G2 Reviews of Microsoft Copilot?

IBM watsonx Orchestrate

IBM® watsonx Orchestrate® puts AI to work for automating complex workflows and processes at scale, without changing your existing systems and tools. IBM watsonx Orchestrate helps you build, deploy and manage powerful AI assistants and agents, enabling seamless collaboration between them, to create one unified user experience. It can easily integrate with your existing business systems by connecting to multiple proprietary and third-party AI models or automation tools from 100+ enterprise apps. This allows the solution to adapt to your business needs instead of forcing you to adapt to generative AI. It is built on top of watsonx, which is a generative AI solution that allows the user to access multiple foundation models while emphasizing on enterprise-grade security, governance, and compliance. The outcome? Less manual work. Faster decisions. Increased AI productivity. A more efficient business— at scale. IBM watsonx Orchestrate offers the following: - Multi-agent orchestration - Easily deploy, manage, and govern a heterogenous network of AI assistants and agents, across their lifecycle. Enable smooth collaboration amongst multiple AI assistants and agents, whether they are built in-house or from third-party vendors, for a unified user experience. Work across hybrid cloud environments while integrating with complex tech stacks, wherever they reside. Empower employees with self-service access to AI assistants and agents so that they can focus more on what matters most to them. - Low-code agent builder and pre-built agents – Quickly build and deploy custom-built or pre-built AI agents using a range of low-code to pro-code tools, designed for everyday business users as well as professional developers. Easily leverage a software development kit (SDK) that includes tools, documentation, and code samples for faster turnaround times. Accelerate your agentic automation journey with pre-built agents built for specific business domains like human resources, sales, procurement, customer service and more. - Complex business workflow and process automation optimization - Streamline essential processes and reduce manual workflows to get faster ROIs by integrating with current systems or multiple third-party models. Simplify access to several tools and leverage ready-made integrations with 100+ leading enterprise apps including those from Microsoft, Salesforce, SAP, ServiceNow, Workday and more. Key Highlights: 1. Several tools and ready-to-use integrations designed for connecting with 100+ leading enterprise apps, for faster time to value. 2. A set of pre-built agents for specific business domains (like human resources, procurement, sales and more), as well as custom agent building capabilities including a range of low-code to pro-code authoring tools, for adapting to enterprise specific needs. 3. Multi-agent orchestration to enable hassle-free collaboration between several AI assistants, agents, and applications for a unified user experience.

Average Rating: 4.4/5.0

Total Reviews: 369

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Save 30% on a new watsonx Orchestrate Standard annual plan. Time to take AI from pilot to production. Offer ends 15 April 2026.

Price: ~~4452~~ → 6360

View this exclusive G2 deal

Who Is the Company Behind IBM watsonx Orchestrate?

  • Seller: IBM
  • Company Website:
  • Year Founded: 1911
  • HQ Location: Armonk, New York, United States
  • Twitter: @IBMSecurity
    74,660 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    344,328 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Large, 38% Small

What Do G2 Reviewers Say About IBM watsonx Orchestrate?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of IBM Watsonx Orchestrate for building and deploying intelligent agents effortlessly.
  • Users value the easy integrations of IBM Watsonx Orchestrate, enhancing automation and simplifying marketing workflows effectively.
  • Users value the low to no code interface that makes automating tasks with IBM watsonx Orchestrate easy and efficient.
  • Users value the seamless AI integration of IBM watsonx Orchestrate, enhancing efficiency and user experience across platforms.
  • Users appreciate the seamless integrations of IBM Watsonx Orchestrate, enabling smooth workflows across various marketing platforms.
Cons
  • Users find the learning curve steep and mention limited educational resources for mastering IBM watsonx Orchestrate.
  • Users find the complexity in the learning curve to be challenging, especially when integrating with enterprise systems.
  • Users find the integration issues cumbersome, often requiring extra workflows for a seamless experience.
  • Users note the missing features in IBM watsonx Orchestrate, which hinder usability and complicate development processes.
  • Users find IBM watsonx Orchestrate to be expensive, making it less accessible for smaller firms and integrations challenging.

What Are Recent G2 Reviews of IBM watsonx Orchestrate?

What Are G2 Users Discussing About IBM watsonx Orchestrate?

Sierra

Sierra is the conversational AI platform for businesses. We enable every company to elevate their customer experience with AI.

Average Rating: 4.5/5.0

Total Reviews: 127

Who Is the Company Behind Sierra?

  • Seller: Sierra
  • Year Founded: 2023
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    1,043 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Retail
  • Company Size: 52% Small, 34% Medium

What Do G2 Reviewers Say About Sierra?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Sierra, highlighting its fast implementation and responsive support team.
  • Users find Sierra to be highly efficient, enhancing task performance and streamlining operational workflows effectively.
  • Users find Sierra's efficiency remarkable, enhancing task performance and streamlining workflows across various integrations.
  • Users appreciate the easy integrations of Sierra, streamlining workflows and enhancing overall efficiency in operations.
  • Users value the powerful integration capabilities of Sierra, enhancing collaboration and efficiency across teams seamlessly.
Cons
  • Users find Sierra expensive, noting limited transparency in pricing that complicates long-term cost assessment.
  • Users find the bug issues in Sierra problematic, citing a complex setup process and more bugs than competitors.
  • Users find the complex configuration process challenging and report more bugs compared to competing products.
  • Users find the complex setup process of Sierra frustrating, along with a higher number of bugs compared to competitors.
  • Users dislike the cost limitations of Sierra, finding transparency on pricing and long-term expenses lacking.

What Are Recent G2 Reviews of Sierra?

Fin

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Fin runs on Apex 1.0 and Apex Flash, models that are custom trained on billions of customer experience interactions. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin has industry leading resolution rates, averaging 76%, with many companies seeing over 85%. - Trusted by 12,000+ customers, including Anthropic, Kalshi, Vanta and many more. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others.

Average Rating: 4.5/5.0

Total Reviews: 3,749

Who Is the Company Behind Fin?

  • Seller: Fin
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Francisco, CA
  • Twitter: @fin_ai
    45,225 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,238 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Small, 37% Medium

What Do G2 Reviewers Say About Fin?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the powerful query resolution capabilities of Fin, highlighting its quick access to helpful resources.
  • Users find Fin to be incredibly easy to use and appreciate its quick and efficient responses.
  • Users appreciate Fin's speed and reliability in resolving queries, enjoying its intuitive UI and seamless integration.
  • Users enjoy the efficiency of Fin, benefiting from seamless navigation and effective AI handling of customer queries.
  • Users value the quick and helpful customer support from Intercom, enhancing their overall service experience and satisfaction.
Cons
  • Users find the missing features in Fin, particularly for procedure visibility and conversation simulation, frustrating and limiting.
  • Users find AI limitations in Fin, struggling with unique formats and providing unhelpful responses at times.
  • Users express frustration with limited features in Fin, citing a need for better integration and simulation options.
  • Users find the learning curve challenging, struggling with setup and the need for constant monitoring and attention.
  • Users express frustration with poor customer support, citing long response times and inadequate assistance from agents.

What Are Recent G2 Reviews of Fin?

What Are G2 Users Discussing About Fin?

Close

Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity.

Average Rating: 4.7/5.0

Total Reviews: 2,081

G2 Deal: 20% off for new Close customers

Close is the sales engagement CRM designed to help SMBs turn more leads into revenue. G2 users receive a 20%, one-time discount off first billing cycle for new Close customers. Offer expires December 31, 2026.

Offer expires: 31 December 2026

View this exclusive G2 deal

Who Is the Company Behind Close?

  • Seller: Close
  • Company Website:
  • Year Founded: 2013
  • HQ Location: 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States
  • Twitter: @Close
    6,592 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    214 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 76% Small, 20% Medium

What Do G2 Reviewers Say About Close?

AI-generated summary from verified user reviews

Pros
  • Users find Close to be extremely user-friendly, enabling quick access to essential features for efficient business management.
  • Users find Close to be incredibly helpful, especially with its intuitive design and fast customer support.
  • Users appreciate the enhanced communication management features of Close, streamlining client interactions effectively and efficiently.
  • Users love the simplicity and user-friendliness of Close, making customer management and prospect tracking effortless.
  • Users love the intuitive design of Close, finding it user-friendly and efficient for their needs.
Cons
  • Users note the missing features in Close, like mobile app limitations and no WhatsApp integration, affecting usability.
  • Users experience call issues, including unexpected charges and recording failures, which can hinder effective usage.
  • Users find the limited features of Close restrictive, particularly for B2C needs and advanced functionalities.
  • Users find the limited customization of Close frustrating, particularly for tailored reports and advanced dashboards.
  • Users find the learning curve steep, with challenges in merging leads and managing custom reports effectively.

What Are Recent G2 Reviews of Close?

What Are G2 Users Discussing About Close?

ServiceNow AI Agents

ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 350+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box AI agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. Users can talk, chat, or use voice with ServiceNow Otto, their AI assistant for work, to make requests and get work done. ServiceNow Otto then routes the request to the right AI agent or specialist, and hands back the result. AI specialists are AI agents that execute entire job functions end to end, like an IT specialist or HR generalist. For over 20 years, ServiceNow has powered work for the world's leading companies. 90% of the Fortune 500 trust ServiceNow, powering 100 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow.

Average Rating: 4.3/5.0

Total Reviews: 458

Who Is the Company Behind ServiceNow AI Agents?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • Twitter: @servicenow
    55,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 35% Large, 17% Medium

What Do G2 Reviewers Say About ServiceNow AI Agents?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the efficiency of ServiceNow AI Agents, streamlining workflows and enhancing productivity with automated tasks.
  • Users appreciate the ease of use of ServiceNow AI Agents, simplifying tasks and enabling quick adaptation for everyone.
  • Users value the automation of repetitive tasks by ServiceNow AI Agents, enhancing workflow efficiency and productivity.
  • Users value the easy integrations of ServiceNow AI Agents, enhancing workflows and automating tasks for efficiency.
  • Users value the effective automation of tasks by ServiceNow AI Agents, enhancing efficiency and support 24/7.
Cons
  • Users frequently encounter inaccurate responses from ServiceNow AI Agents, particularly when data setups are insufficient or poorly defined.
  • Users face challenges with poor understanding as AI responses often lack nuance and can be inaccurate without proper setup.
  • Users find the configuration challenging and time-consuming, often requiring advanced skills for optimal setup and customization.
  • Users experience limited AI flexibility, requiring significant time and effort for customization and setup in unique environments.
  • Users find the setup and customization process complex, requiring significant learning and background knowledge to navigate effectively.

What Are Recent G2 Reviews of ServiceNow AI Agents?

Voiceflow

Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub, Superloop, JP Morgan Chase, and Trilogy, Voiceflow combines an intuitive drag-and-drop agent builder with a knowledge base, content management system, and native integrations, so teams can move from prototype to production faster. Ship advanced, production-ready AI agents with a developer-first toolkit and powerful API library that supports custom integrations and tailored interfaces. Voiceflow’s built-in analytics surfaces transcripts and let’s you set your own evaluation criteria at scale. Replay conversations, debug step-by-step, filter with precision, and visualize user actions like button clicks — all in a single platform. Voiceflow is ideal for product teams building chatbots, voice assistants, virtual agents, or omnichannel customer experiences.

Average Rating: 4.6/5.0

Total Reviews: 113

Who Is the Company Behind Voiceflow?

  • Seller: Voiceflow
  • Company Website:
  • Year Founded: 2019
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    92 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 61% Small, 15% Medium

What Do G2 Reviewers Say About Voiceflow?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive no-code building of Voiceflow, making it accessible and user-friendly for all skill levels.
  • Users appreciate the no-code building and intuitive features of Voiceflow, making chatbot creation accessible for everyone.
  • Users love the easy integrations in Voiceflow, making it simple to connect apps and enhance their projects.
  • Users appreciate the exceptional customer support of Voiceflow, highlighting helpful staff and an engaging community for assistance.
  • Users commend the easy-to-use integrations of Voiceflow, enabling seamless app connections and enhancing user experience.
Cons
  • Users find that Voiceflow lacks necessary features, like dark mode and improved tools for voice transcribing.
  • Users face usage limitations with Voiceflow, including restricted integrations and reliance on built-in AI credits.
  • Users find integration issues challenging, wishing for clearer guidance and more accessible options during setup.
  • Users note the limited features of Voiceflow, desiring better integrations and more guidance during setup.
  • Users find the complexity and steep learning curve of Voiceflow challenging, especially for more advanced functionalities.

What Are Recent G2 Reviews of Voiceflow?

What Are G2 Users Discussing About Voiceflow?

WRITER

WRITER is where the world’s leading enterprises orchestrate AI-powered work. With WRITER’s end-to-end platform, teams can build, activate, and supervise AI agents that are grounded in their company’s data and fueled by WRITER’s enterprise-grade LLMs. From faster product launches to deeper financial research to better clinical trials, companies are quickly transforming their most important business processes for the AI era in partnership with WRITER. Founded in 2020, WRITER delivers unmatched ROI for hundreds of customers like Accenture, Marriott, Uber, and Vanguard and is backed by investors including Premji Invest, Radical Ventures, ICONIQ Growth, Insight Partners, Balderton, B Capital, Salesforce Ventures, Adobe Ventures, Citi Ventures, IBM Ventures, and others.

Average Rating: 4.4/5.0

Total Reviews: 122

Who Is the Company Behind WRITER?

  • Seller: WRITER
  • Company Website:
  • Year Founded: 2020
  • HQ Location: San Francisco, California
  • Twitter: @Get_Writer
    7,596 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    644 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 51% Small, 29% Medium

What Do G2 Reviewers Say About WRITER?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of WRITER, praising its straightforward setup and enhanced productivity across tasks.
  • Users find WRITER incredibly valuable for enhancing productivity, streamlining tasks and ensuring brand voice consistency in content creation.
  • Users find WRITER's AI writing assistance invaluable for boosting productivity and enhancing creative workflows seamlessly.
  • Users value WRITER for its brand voice consistency, significantly enhancing content quality and efficiency across teams.
  • Users value the writing improvement features of WRITER, enhancing their creativity and streamlining content creation.
Cons
  • Users face a notable learning curve with WRITER, requiring extra time to adapt and familiarize themselves with its features.
  • Users feel that WRITER experiences a lack of creativity, leading to repetitive and less engaging outputs.
  • Users experience a steep learning curve during setup and onboarding, requiring time to fully understand the tool.
  • Users find the AI quality lacking with robotic outputs, making it difficult to fully leverage the platform's potential.
  • Users notice the poor writing quality of WRITER, finding outputs to be robotic and lacking originality.

What Are Recent G2 Reviews of WRITER?

What Are G2 Users Discussing About WRITER?

ServiceNow EmployeeWorks

Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com.

Average Rating: 4.4/5.0

Total Reviews: 115

Who Is the Company Behind ServiceNow EmployeeWorks?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • Twitter: @servicenow
    55,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 63% Large, 13% Small

What Do G2 Reviewers Say About ServiceNow EmployeeWorks?

AI-generated summary from verified user reviews

Pros
  • Users value the high efficiency of ServiceNow EmployeeWorks, which streamlines IT support and saves significant time.
  • Users find Moveworks to be easy to use, enjoying its efficient AI capabilities and straightforward implementation.
  • Users admire the impressive AI integration of Moveworks, enhancing efficiency and streamlining IT support effectively.
  • Users appreciate the AI integration and efficiency of ServiceNow EmployeeWorks, significantly enhancing productivity and support processes.
  • Users appreciate the time-saving capabilities of Moveworks, significantly improving efficiency and reducing the need for manual interventions.
Cons
  • Users often face complexity in integrating ServiceNow EmployeeWorks, leading to slow responses and significant time commitments.
  • Users struggle with the steep learning curve and time investment needed for integrating ServiceNow EmployeeWorks effectively.
  • Users find the time-consuming integration process with ServiceNow EmployeeWorks frustrating and challenging to manage effectively.
  • Users express concerns about usage limitations, particularly regarding integration with non-ServiceNow platforms and feature development.
  • Users experience delayed response times from Moveworks, affecting the overall support and issue resolution process.

What Are Recent G2 Reviews of ServiceNow EmployeeWorks?

What Are G2 Users Discussing About ServiceNow EmployeeWorks?

Microsoft Copilot Studio

Microsoft Copilot Studio is a low-code platform designed to empower users to create and customize AI-driven agents that automate tasks and processes across various applications and services. By leveraging natural language processing and generative AI, Copilot Studio enables the development of intelligent agents capable of handling complex workflows, enhancing productivity, and streamlining operations within organizations. Key Features and Functionality: - Low-Code Development: Offers an intuitive graphical interface that allows users to build agents without extensive coding knowledge, making AI development accessible to a broader audience. - Integration with Microsoft Ecosystem: Seamlessly connects with Microsoft 365 applications, Azure services, and other platforms, enabling agents to interact with existing tools and data sources. - Customizable Agents: Users can tailor agents to specific business needs by defining custom workflows, integrating with APIs, and utilizing pre-built or custom connectors. - Multi-Channel Deployment: Agents can be deployed across various channels, including websites, mobile apps, social media platforms, and internal business applications, ensuring broad accessibility. - Advanced Analytics and Monitoring: Provides dashboards and AI-driven insights to monitor agent performance, user interactions, and effectiveness, facilitating continuous improvement. Primary Value and Solutions Provided: Microsoft Copilot Studio addresses the need for efficient automation and intelligent assistance within organizations. By enabling the creation of custom AI agents, it helps businesses: - Enhance Productivity: Automate repetitive tasks and processes, allowing employees to focus on higher-value activities. - Improve Customer Engagement: Deploy agents that provide instant support and information to customers across multiple channels, enhancing satisfaction and responsiveness. - Streamline Operations: Integrate agents with existing systems to facilitate seamless workflows and data management, reducing manual intervention and errors. - Foster Innovation: Empower teams to develop and iterate on AI solutions rapidly, promoting a culture of innovation and continuous improvement. By providing a versatile and user-friendly platform for AI agent development, Microsoft Copilot Studio enables organizations to harness the power of artificial intelligence to solve complex challenges and drive business success.

Average Rating: 4.4/5.0

Total Reviews: 152

Who Is the Company Behind Microsoft Copilot Studio?

  • Seller: Microsoft
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • Twitter: @microsoft
    13,091,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232,750 employees on LinkedIn®
  • Ownership: MSFT

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 39% Small, 32% Large

What Do G2 Reviewers Say About Microsoft Copilot Studio?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Microsoft Copilot Studio, which streamlines tasks and integrates smoothly with Microsoft 365.
  • Users value the easy integrations of Microsoft Copilot Studio, facilitating seamless use with existing Microsoft tools.
  • Users appreciate the easy setup of Microsoft Copilot Studio, making it accessible even for those without technical knowledge.
  • Users value the seamless AI integration of Microsoft Copilot Studio, enhancing productivity without requiring extensive coding skills.
  • Users value the automation capabilities of Microsoft Copilot Studio, significantly enhancing productivity by streamlining repetitive tasks.
Cons
  • Users are concerned about the expensive costs of Microsoft Copilot Studio, which can accumulate quickly with usage.
  • Users face limited customization options with Microsoft Copilot Studio, hindering their ability to adapt it to their needs.
  • Users face a steep learning curve when trying to fully customize Microsoft Copilot Studio to their preferences.
  • Users report that complex workflows can be disrupted by hard quotas, leading to frustrations in high-traffic environments.
  • Users express frustration with integration issues, finding Microsoft Copilot Studio limited and overly complex for diverse needs.

What Are Recent G2 Reviews of Microsoft Copilot Studio?

What Are G2 Users Discussing About Microsoft Copilot Studio?

Kore.AI

Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai.

Average Rating: 4.6/5.0

Total Reviews: 402

Who Is the Company Behind Kore.AI?

  • Seller: Kore.ai
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Orlando, FL
  • Twitter: @koredotai
    5,659 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,226 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Associate
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Large, 30% Small

What Do G2 Reviewers Say About Kore.AI?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use in Kore.ai, appreciating effortless configuration and beginner-friendly chatbot development.
  • Users appreciate the user-friendly interface and extensive features of Kore.AI, making development and integration seamless.
  • Users appreciate the simplicity and user-friendliness of Kore.AI for effortless chatbot development and integration.
  • Users value the effortless integration capabilities of Kore.AI, enhancing their experience with seamless third-party connections.
  • Users value the easy integrations of Kore.AI, enhancing their experience with seamless connectivity to third-party APIs.
Cons
  • Users find the learning curve steep with Kore.AI due to outdated documentation and complicated transitions between versions.
  • Users find usage limitations challenging due to inconsistent variable naming conventions and IVR channel development constraints.
  • Users experience noticeable slow performance with Kore.AI, particularly in resolving issues and saving configurations.
  • Users often face slow loading times, leading to frustrating experiences and unpredictable bot behavior in Kore.AI.
  • Users experience significant software bugs on Kore.AI, leading to crashes and hindering app development efforts.

What Are Recent G2 Reviews of Kore.AI?

Laivly

Laivly is the company behind Sidd, a contact center AI platform that helps customer service organizations automate, assist, and analyze voice, chat, and email interactions through large language models configured using a company's own policies, procedures, and knowledge base. The platform, Sidd, is built for enterprise contact centers, business process outsourcers (BPOs), and customer experience teams that want AI-driven self-service, live agent support, and workflow automation to work together, rather than as separate tools. Sidd deploys within a company's existing contact center software and systems rather than requiring a platform migration, and each deployment is configured to align with a specific brand's contact drivers, compliance requirements, and operational goals. The platform is made up of four connected products that function together as the Sidd CX Ecosystem: --> Sidd Intercept is an AI voice agent that answers calls, determines a customer’s intent from the conversation and priority from connected account signals, and resolves questions directly using the company’s knowledge base. For work it can't resolve on its own, it calls on Sidd Solo to complete the transaction, or transfers it to a live agent running Sidd Duo—with the customer inquiry, relevant details, actions already taken, and reason for handoff already in view. --> Sidd Solo is a computer-use AI agent that completes defined, repeatable workflows end to end—such as order lookups, cancellations, refunds, and account updates—by using a company’s existing APIs where they exist, or by operating the same software interfaces a human agent would use where they don’t. --> Sidd Duo is an AI agent assist tool that supports live agents across voice, chat, and email with real-time call transcription, in-the-moment guidance and coaching, knowledge-base lookup, automated case-note generation, and response drafting. --> Sidd Studio is a no-code configuration and administration layer where operations teams manage agent guidance, user permissions, and connected knowledge sources, and includes built-in analytics covering contact trends, agent performance, and interaction quality. Because all four products draw on the same underlying knowledge base and configuration layer, a policy change made in Sidd Studio applies consistently across self-service, live-agent support, and automated workflows at the same time, rather than requiring separate updates in separate systems. Contact center leaders use Laivly's platform to reduce manual after-call work, increase the share of contacts resolved without a live agent, apply consistent compliance and quality standards across every interaction, and give agents real-time support without adding new software for them to learn. Laivly deployments include implementation and customer success teams that work with each client to scope use cases, configure the platform to align with existing systems and policies, train agents and administrators, and review performance after launch to refine configurations and identify additional use cases. Laivly is a privately held company headquartered in Winnipeg, Canada.

Average Rating: 4.6/5.0

Total Reviews: 37

Who Is the Company Behind Laivly?

  • Seller: Laivly
  • Company Website:
  • Year Founded: 2021
  • HQ Location: Winnipeg, CA
  • LinkedIn® Page: www.linkedin.com
    144 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Retail
  • Company Size: 38% Small, 32% Medium

What Do G2 Reviewers Say About Laivly?

AI-generated summary from verified user reviews

Pros
  • Users find Laivly to be extremely helpful for transcription and documentation, enhancing focus and efficiency during calls.
  • Users appreciate the responsive customer support from Laivly, which ensures timely issue resolution and enhances their experience.
  • Users find Laivly to be incredibly user-friendly, enhancing overall work efficiency and ensuring smooth operation.
  • Users appreciate the efficiency of Laivly, enjoying streamlined workflows and improved productivity through seamless integration and user-friendly tools.
  • Users find Laivly's simple and fast setup process allows for quick start and seamless integration into workflows.
Cons
  • Users report inaccuracy in transcriptions with Laivly, leading to unreliable documentation and frustration during note-taking.
  • Users face a steep learning curve for advanced features in Laivly, but support helps ease the transition.
  • Users face poor understanding from Laivly, leading to incorrect transcriptions and misinterpretations during calls.
  • Users report software bugs in Laivly, leading to frustrating delays in resolution and affecting overall functionality.
  • Users feel that the real-time guidance feature requires enhancements for a better experience.

What Are Recent G2 Reviews of Laivly?

Decagon

Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just respond to customers - they can analyze conversations, create custom workflows, connect to your existing knowledge bases, and integrate with your preferred CX tools to deliver the best experiences to your customers.

Average Rating: 4.8/5.0

Total Reviews: 30

Who Is the Company Behind Decagon?

  • Seller: Decagon
  • Year Founded: 2023
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    579 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 60% Medium, 23% Small

What Do G2 Reviewers Say About Decagon?

AI-generated summary from verified user reviews

Pros
  • Users value Decagon's exceptional support and quick feature deployment, making it a highly effective and responsive partner.
  • Users appreciate the implementation ease of Decagon, praising its quick setup and intuitive functionality for various use cases.
  • Users praise Decagon for its best-in-class AI integration, enhancing data evaluation and simplifying complex workflows exceptionally well.
  • Users commend Decagon for its exceptional customer support, rapid feature implementation, and tailored solutions for their needs.
  • Users praise Decagon for its exceptional support and quick response times, making it a valuable partner for scaling solutions.
Cons
  • Users note several missing features in Decagon, highlighting usability concerns and a need for improved filtering options.
  • Users feel the limited customization options in Decagon hinder their ability to adapt the product to their needs.
  • Users note a learning curve with Decagon, requiring time to adapt and monitor the evolving AI effectively.
  • Users highlight the usage limitations of Decagon, particularly in filtering and conversation management, impacting efficiency.
  • Users feel limited by access restrictions, as essential features like "Agent Assist" aren't universally available yet.

What Are Recent G2 Reviews of Decagon?

Mina (Meeting Assistant)

Mina is an AI teammate that turns meetings into action. Unlike conventional AI meeting assistants that quietly record conversations and send notes afterward, Mina actively participates in meetings, responds when addressed, understands the evolving context and helps teams complete work while the conversation is still happening. Mina works across the entire meeting lifecycle: Before the meeting, Mina can prepare agendas, retrieve relevant information from connected tools and brief participants with the context they need. During the meeting, participants can say “Hey Mina” to ask questions, retrieve documents, track decisions, pull off presentations, identify action items, assign responsibilities, schedule follow-ups or execute tasks without interrupting the conversation. After the meeting, Mina creates role-specific summaries, organizes decisions and action items, and updates the tools where teams already work. With 40+ skills and 200+ integrations, Mina connects with popular platforms such as Slack, Salesforce, HubSpot, Jira, Asana, ClickUp, GitHub, Linear, Notion, Confluence, Gmail, Google Calendar, Google Sheets and Zapier. Teams can use specialized Mina assistants for different workflows, including: • Leadership and executive meetings • Sales calls • Scrum and agile meetings • Interviews and recruitment • Customer success conversations • General team meetings Organizations can also customize Mina’s personality, voice, knowledge, participation style, connected tools and executable skills to match their specific workflow. Mina helps teams: • Turn meeting decisions into assigned and trackable work • Reduce manual note-taking and post-meeting administration • Keep action items, owners and deadlines visible • Retrieve business information during live conversations • Update project-management and CRM tools • Schedule follow-ups and keep commitments moving • Preserve meeting context across teams and workflows • Spend less time chasing updates after meetings Mina supports Google Meet, Zoom and Microsoft Teams and can operate in passive or proactive participation modes based on the team’s preferences. Security and user control are fundamental to Mina. The platform uses secure OAuth authentication, 256-bit encryption and user-controlled meeting participation. Mina is SOC 2 Type II certified and GDPR-friendly. Mina does not delete emails or meetings without explicit user action, and teams control when Mina participates, speaks and executes actions. Mina is designed for founders, leadership teams, sales organizations, customer-success teams, recruiters, product teams and growing companies that want meetings to create measurable outcomes—not just transcripts. Mina doesn’t simply remember what was discussed. She helps teams act on it.

Average Rating: 5.0/5.0

Total Reviews: 7

Who Is the Company Behind Mina (Meeting Assistant)?

Who Uses This Product?

  • Company Size: 71% Medium, 29% Small

What Are Recent G2 Reviews of Mina (Meeting Assistant)?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated March 24, 2026