Replicant Reviews & Product Details

Replicant is extremely personable as a company. Each team member we have worked with from Lee to Alex and everyone in-between has been very easy! Review collected by and hosted on G2.com.

I can confidently say from my interactions there was not much that left me needing or wanting more. Always quick to respond and easy to work with. Review collected by and hosted on G2.com.

The ease of us in the portal, and the ability for our agents to chase down more leads with calls they aren't able to get to. Review collected by and hosted on G2.com.

Using Rocket lane as primary communication Review collected by and hosted on G2.com.

They have designed a B2B client journey that is absolutely next level. From the first time we met with their sales team to scope out our project, there has been such an organized process and amazing communication. As we moved through the phases, the hand off was smooth and efficient. Each new team member was well prepared and well versed on our goals and we never had to repeat previous notes or agendas. The delivery was seemless and all deadlines were met or even delivered a little ahead of schedule. This has been the most advanced and professional tech team I have ever worked with! Review collected by and hosted on G2.com.

I have not experienced anything negative in any aspect of this journey Review collected by and hosted on G2.com.

Replicant has been nothing but professional and also VERY patient with us over the course of our relationship. From the first meeting, they provided us with the resources and information needed to make a decision on if we should utilize their technology. It took us a long time to get to a place where we were ready to finally move forward. But, at no point were they pushy, annoyed, or frustrated with us. (They probably were but NEVER showed it to us!)

They tailored their experience to exactly what we were looking for and after we signed the contract they continued their focus of customer service through being there every step of the way in the implementation of the product. They even created custom reporting and self-service abilities that are very easy to use.

We are excited about the early results of the experience and look forward to seeing how it continues to help our business! Review collected by and hosted on G2.com.

There isn't one thing that I can say I dislike about Replicant. Review collected by and hosted on G2.com.

The team is quick to reply if there are any technical concerns and is open to feedback. They usually respond within an hour when a ticket is sent in. The TM (thinking Maching) itself does really well in understanding different voices accents and phrases. They also seem to be working on continuous improvement. It also works well with our internal software and can transfer the information it collected over to an agent if it is not able to successfully place the call without human intervention. Review collected by and hosted on G2.com.

At this time it is not able to understand when callers bring up random information throughout the conversation. Currently, it has set flows so if information is brought up outside of those flows it wouldnt understand. Review collected by and hosted on G2.com.

We trust this product to answer our calls. The thinking machine is customizeable, and the reporting is top notch - we almost have too much data to pour over. The support team is very responsive when we submit a ticket in and we have regular weekly calls with our representative to discuss the product and enhancements. Overall we've been very impressed with the product and the team at Replicant. Review collected by and hosted on G2.com.

There are a lot of specific use cases that need to be accounted for in our business. All of these exceptions need to be identified and solved. Thankfully the team at replicant is helping us to tackle these items as they come up. We've had a few technical issues but it's been very minor considering the volume of calls that have been actioned - again the team has been very responsive in looking into these as they have come up. Review collected by and hosted on G2.com.

Replicant's implementation of conversational AI is one of the best in this segment. It immediately helped us to improve our IVR experience and customer engagement to authenticate and understand intent there by helping us to streamline our call routing and day to day operations. Integrating with replicant is easy and seamless.

Replicant team is always willing to go the extra mile to make sure we get the best out of the implementation and also have a better montenization towards ROI. CSM team partnership has been key for us to continue to expand our integration with replicant. Review collected by and hosted on G2.com.

Product offering is expensive. We wish the different components of pricing i.e. fixed and variable is adjusted based on the utilization of platform capabilities. Review collected by and hosted on G2.com.

Replicant uses normal conversation to intake an order from a member which frees up my agents to handle more difficult calls. All this at a lower cost than that of an agent. For members that complete their request through Replicant, we experience a higher Overall Satisfaction score than an order put through our app or chat bot.

They are also very responsive to our support request. Review collected by and hosted on G2.com.

The main issue we have with Replicant is address collection. It has zero issues if the address i salready on file, but when a member does not know the exact address where they are, problems can arise. Replicant can do a better job atcapturing a business name and finding the associated municipal address of the location. Review collected by and hosted on G2.com.

While there are many companies offering quality AI solutions for automation, Replicant is leading the charge in the contact center and customer experienceindustry! With their singular focus on contact centers/customer experience you are partnering with experts in AI Conversational Thinking Machine & LLM's as well as industry experts in contact center operations. This combination of expertise leads to a custom tailored solution for your business needs. From project scoping, through implementation, all the way to go-live Replicant provides a team of support that makes the process seamless. Since using Replicant we have seen an increase in customer satisfaction, a decrease in costs and an increase in agent retention rates. Review collected by and hosted on G2.com.

It's hard to think of anything to dislike about Replicant, they are truly a partner from day one and supports you in every way imaginable. Review collected by and hosted on G2.com.

The Replicant team manages everything at each phase of the project. After implementation, they continue to analyze their Thinking Machine's performance to find ways to improve efficiency, intuitiveness, and helpfulness. We love working with these experts, and we've saved a good deal of money by using their technology. Review collected by and hosted on G2.com.

We have had such a positive experience partnering with our Replicant team, it's hard to identify a dislike. We have at times wished they would expand into other automated customer service products--such as online Chat. Review collected by and hosted on G2.com.