Products

8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs.

With IdentityNow, SailPoint delivers integrated IAM services from the cloud that automate compliance, provisioning, password management, and access management.

Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WEM, Q

AI powered customer support over Email, Tickets, Chat, Social and Voice. Resolve over 80% queries in an automated manner, improve resolution times by over 90%, reduce costs by over 30%.

Give your customers the right answers, in the right place, at the right time with AnswerDash's predictive Q&A engine.

Parloa GmbH is an owner-managed software company from Berlin-Mitte. Since its foundation in March 2017, the company has focused on the development of Parloa as a Contact Center AI Hub & Dialog Management System. With this software-as-a-service, companies automate their most important communication channels by using revolutionary AI technology in e.g. phone- and chat-bots.

Tesorio, a leading provider of Cash Flow Performance Solutions, is revolutionizing the way businesses handle their Accounts Receivable. Its cutting-edge technology, powered by AI and machine learning, offers advanced A/R automation tools that include intelligent workflow, payment prediction, collections forecasting, self-service customer payments, invoice matching and more. Trusted by global organizations such as Slack, Bank of America, Box, Veeva Systems, Twilio, Domo and others Tesorio helps b

OneDesk's project management software allows project managers to assign tasks, manage projects and portfolios, and track timesheets.

ADP® Time and Labor Management collects and tracks employee time like never before — enforce your organization’s specific rules, prevent buddy-punching, provide employee and manager self-service, and more.

Web-Based Help Desk Software

Agentic AI-powered unified agent, built for the enterprise that reduces IT, HR, and Finance tickets. The solutions come with a 70% self-service guarantee.

elevio offers self service support for Saas companies.

Self-service password reset Portal (SSPR) allows to reset, change and unlock Active Directory accounts. The portal enforces multi-factor authentication to verify a user’s identity. Users are required to enter a one-time passcode, which is generated on their phones via authenticator application like Microsoft Authenticator, Google Authenticator, Symantec VIP etc. Second-factor authentication will be the user’s password challenge or authorization token received via email. Portal supports role-base

The world’s first fully self-serve email creation platform for the enterprise.

Twixor's Intelligent Process Automation platform is a low-code/no-code solution designed to enhance operational efficiency by automating complex business processes. It seamlessly integrates customer interactions with backend systems, enabling businesses to deliver personalized experiences across various channels without the need for extensive coding. Key Features and Functionality: - Universal Integration Layer: Facilitates seamless connection with third-party applications, streamlining data

Teneo.AI enables you to automate any CCaaS to provide the most accurate customer service experience available on the market with Generative AI and Conversational AI. Teneo is an AI orchestration platform put on top of your Contact Center that transforms customer accuracy, speed of resolution, magnify support capabilities, inject Generative AI control, and save costs. Teneo.AI seamlessly orchestrates your contact center tech stack, bringing together control for generative AI, data across systems

From pre-sale value assessments to post-sale value realization, Ecosystems is an enterprise cloud platform for quantifying customer value. Out-of-the-box, Ecosystems digitizes and scales the core needs of all stakeholders involved in managing customer value: Sales, Customer Success, Business Value Teams, and Marketing.

UserEcho gives the opportunity to create a modern Community to support customers in a few minutes, it includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

Prismatic, the world's most versatile embedded iPaaS, helps B2B SaaS teams launch powerful product integrations up to 8x faster. The industry-leading platform provides a comprehensive toolset so teams can build integrations fast, deploy and support them at scale, and embed them in their products so customers can self-serve. It encompasses both low-code and code-native building experiences, pre-built app connectors, deployment and support tooling, and an embedded integration marketplace. From sta

By combining natural language processing (NLP) and our no-code workflow editor, swivl acts as the first line of defense to save your team time. The smart alternative to email, phone, live chat, and other chatbots.