Five9 Intelligent Cloud Contact Center Platform
Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.
Average Rating: 4.1/5.0
Total Reviews: 604
How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?
- Ease of Admin: 8.1/10 (Category avg: 8.7/10)
- Ease of Use: 8.4/10 (Category avg: 8.9/10)
- Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
- Quality of Support: 8.3/10 (Category avg: 8.9/10)
Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?
- Seller: Five9
- Company Website:
- Year Founded: 2001
- HQ Location: San Ramon, CA
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Twitter: @Five9
14,856 Twitter followers -
LinkedIn® Page: www.linkedin.com
3,127 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Customer Service Representative, Manager
- Top Industries: Consumer Services, Financial Services
- Company Size: 56% Medium, 23% Small
What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?
AI-generated summary from verified user reviews
Pros
- Users appreciate the intuitive interface of Five9, highlighting its seamless integrations and straightforward implementation.
- Users value the exceptional customer support of Five9, noting its responsiveness and dedication to addressing concerns promptly.
- Users appreciate the exceptional support from Five9, highlighting their responsiveness and dedication to addressing customer needs.
- Users value the superb user-friendly interface and seamless integrations of Five9, enhancing their overall experience.
- Users value the efficiency of Five9, highlighting its easy user setup and streamlined reporting features.
Cons
- Users face challenges with call issues, particularly due to weak email interaction reporting and slow SMS features.
- Users find the complexity of Five9's interface and reporting functions challenging, requiring significant training and experience.
- Users highlight missing features in Five9, underlining a lack of customization and outdated UI for better usability.
- Users often face technical issues like call drops and system disruptions that hinder overall productivity and workflow efficiency.
- Users experience poor customer support, often requiring additional assistance and facing communication delays with Five9 services.
What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?
"Fast, Intuitive Web-Based Platform with Reliable Support"
Rating: 5.0/5.0 stars
— Aldo O.
"Seamless Setup, Efficient Call Management"
Rating: 5.0/5.0 stars
— Avijit S.
What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?
- What is Five9 used for? - 2 comments
- What is Five9 used for? - 1 comment
- What is the best call center software?
- How much is five9 cost?
- Does five9 have a mobile app? - 2 comments

