Companies use call compliance software to comply with do-not-call regulations and avoid hefty penalties or brand damage. The software matches phone numbers with the do-not call registries and blocks attempts to call anyone on the registry. This type of software is mostly beneficial to companies using call centers, but can be used by any company that uses phone systems. Call compliance software is used by contact center managers to ensure employees are complying with do-not-call regulations. It can also be used by marketing and sales departments for the same purpose.
Companies providing this type of software may offer services to help their customers keep up to date with any changes in regulations. Call compliance software requires integration with phone systems, contact center software, and CRM software.
To qualify for inclusion in the Call Compliance category, a product must:
Provide detailed information on do-not-call regulations
Validate phone numbers to make sure that they can be used for communications
Manage exemptions to do-not-call regulations (usually for nonprofits and charities)
Block calls that may violate local and federal privacy and do-not-call laws