OneDesk Reviews & Product Details

I value OneDesk's linked ticket-task structure for my multi-branch telecom work in Dallas. When a branch reports SIP trunk drops or softphone failures, I can generate implementation tasks directly from support tickets, which helps track IPPBX adjustment work across sites. This feature removes extra copy-paste work, allowing me to create dedicated tasks from support tickets for technicians. The progress updates feeding back to the original request keep sales and site managers updated, which is a valuable aspect. Review collected by and hosted on G2.com.

OneDesk lacks robust native telephony connectors for our Dallas VoIP environment. Pulling IPPBX call logs into tickets requires manual CSV imports, which is clunky for multi-branch outages. Its QoS-related metadata tagging is very limited. I must manually reconcile imported telecom records to meet US business-communication record-keeping standards for our 51-200-person business-supplies firm. Without native IP-PBX connectivity, we had to build manual CSV import workflows. Review collected by and hosted on G2.com.

It had interesting features for basic help center. Easy to setup and run. Plenty of features to facilitate a flexible and intuitive environment. Review collected by and hosted on G2.com.

The functionality was not consistent and often stopped responding. Required too much intervention by the support staff to reset or fix a stalled system. Review collected by and hosted on G2.com.

We had a difficult time finding a package that would allow us to manage our products and customers all in one site.

OneDesk gives us this flexibility.

Even though we are small, our business is complex. We were pleasantly surprised that we could implement "out of box" and without a consultant.

OneDesk is very receptive to customer feedback. Review collected by and hosted on G2.com.

We would like to see more granular user security. We give our team a lot of autonomy so they need a lot of permissions but we don't want to make them all admins. We have made some specific requests and have seen many come to fruition and/or be on the roadmap. Review collected by and hosted on G2.com.

It is an excellent software to manage team efforts and collaborations. Review collected by and hosted on G2.com.

Up to now, I don't have any disfavor in this software. Review collected by and hosted on G2.com.

The best thing about OneDesk is that we get multiple features in one place like customer management tools, helpdesk, project management tools, workflow automation, etc. It allows us to just use one software for multiple purposes. Review collected by and hosted on G2.com.

There are not many cons that I encountered. One thing that would like to be improved is customization. Moreover, the user interface of OneDesk can be improved a little. Review collected by and hosted on G2.com.

It's a very user-friendly tool for managing a project. From a complex and massive project to a simple task, it can fit very well. User stories and jobs for the user stories can be created quickly and can be searched or go to the page fast without any lag. Can share the link of the user story to other folks, which is a good feature in it. Can track the progress and work assigned to the resources with ease. Review collected by and hosted on G2.com.

I don't have anything to mention that I dislike in this software. It's giving its best for the end-user. I hope it continues by adding new features to help the users. Review collected by and hosted on G2.com.

The best thing about this product is that it provides solution for both Project Management and Help desk. Two requirements are fulfilled by one software. Review collected by and hosted on G2.com.

The least loved thing about this software is that it is designed only for small and medium size companies. It should scale up for bigger MNC's and they can improve their chat bot features. Review collected by and hosted on G2.com.

OneDesk provides the dual functionality of helpdesk and project management. My team can assist customers and also manage projects with the help of single applications, that's awesome. Moreover, it is very easy to use, provides lots of features, and can be configured easily as per requirements. Review collected by and hosted on G2.com.

Unlike others, OneDesk does not have a free version with limited functionalities. However, it does provide a free trial to test the software before purchase. Although the software is highly customizable, it takes some time and training to understand everything. Review collected by and hosted on G2.com.

Onedesk provides one stop solution to manage and gives services to your customer. Its an online tool which can keep record of all of your projects data streamlined. Review collected by and hosted on G2.com.

This tool should use be more user friendly dashboard. Rest everything is good in this app. Review collected by and hosted on G2.com.

Good project management software for support and communicating with customers, also Getting their feedback. Best for small/medium business ( IT, productManagement). Good in Project management, time scheduling, and coordination. Review collected by and hosted on G2.com.

For a wide range of applications, you always need to ingratiate with other platforms, Cost, and implementation time Review collected by and hosted on G2.com.