Self-service password reset tools are used by businesses to facilitate an individual’s password reset without the need for IT or security teams. Individuals can use these tools to request and receive a new password easily.
Businesses use these tools to take the burden off of IT teams and enable employees, customers, and other individuals to reset their passwords at any time with immediate effect.
Self-service password reset tools typically contain a number of features for adding authentication methods through security questions, biometric authentication, SMS, email, etc. They facilitate password policy enforcement and integrate with many identity management solutions, SaaS products, service desk tools, and other custom applications. Self-service password reset tools can reset passwords wherever they live and synchronize changes across various systems.
These tools differ from self-service password reset (SSPR) software, which individuals and businesses use to store passwords, enforce password updates, and simplify web-based logins, though many products do both. These tools, while relating to password management on a conceptual level, are used primarily to change passwords associated with specific accounts and identities.
To qualify for inclusion in the Self-Service Password Reset category, a product must:
Facilitate the request and reset of passwords wherever they reside without IT intervention through the use of various authentication means
Allow administrative policy enforcement regarding password requirements
Integrate with cloud directories or other identity management solutions
