2026 Best Software Awards are here!See the list
Product Avatar Image

UserScape

Show rating breakdown
17 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.0
Serving customers since
2004
Profile Filters

All Products & Services

Profile Name

Star Rating

9
5
2
1
0

UserScape Reviews

Review Filters
Profile Name
Star Rating
9
5
2
1
0
Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
05/09/2024
Validated Reviewer
Verified Current User
Review source: Organic

Great ticket system for small MSP

Price is good, their support is good, and the product works well.
Tamara G.
TG
Tamara G.
Business Developer
03/14/2024
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

help spot is awesome for customer pricing quotes

that I can search for quotes down to the littlest detail like account number or name
Matt M.
MM
Matt M.
03/10/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

It is a decent system, but had a few flaws

I liked that I could do some automation with the routing of the tickets and that really helped with the workflow. I also liked that I could automate the waiting for customer process and if they didn't answer in a set time, we would close the ticket automatically. ]

About

Contact

HQ Location:
Poughkeepsie, NY

Social

@userspace

What is UserScape?

UserScape is a software company specializing in providing innovative solutions to help businesses effectively manage customer support services. Their flagship product, HelpSpot, is a comprehensive help desk software designed to streamline the process of handling customer support requests. HelpSpot offers features like ticket management, reporting, and integration capabilities that allow teams to collaborate and respond to customer issues quickly and efficiently.The company focuses on delivering tools that are both powerful and easy to use, aiming to enhance the productivity of support teams without the need for extensive training or complex implementation. With an emphasis on customization and flexibility, UserScape's solutions can be tailored to fit the unique needs of each business, ensuring that users can maximize the benefits of their customer support system.

Details

Year Founded
2004