2026 Best Software Awards are here!See the list
Product Avatar Image

UserEcho

Show rating breakdown
22 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.2
Serving customers since
2012
Profile Filters

All Products & Services

Profile Name

Star Rating

11
10
0
0
1

UserEcho Reviews

Review Filters
Profile Name
Star Rating
11
10
0
0
1
Shaun K.
SK
Shaun K.
03/26/2024
Validated Reviewer
Verified Current User
Review source: Organic

Have used it for many years - excellent customer service!

I have used this system for several businesses to manage support tickets, FAQ, and live chat. The developers are extremely responsive to customer service requests. They have done a number of custom tweaks for us - which is absolutely amazing. The continually improve the product and respond to the community's wishes. The price is a steal. I'm very happy to leave them a review and recommend them to everyone.
PJ
Priya J.
10/28/2020
Validated Reviewer
Review source: Organic

setting up SSO using OIDC

their support team.The support I received from UserEcho team was immensely great. They helped me round the corner for setting up SSO using OIDC . Good Job Guys. Thanks again.
Verified User in Utilities
AU
Verified User in Utilities
05/28/2020
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

UserEcho is Botisimo's go-to product for keeping in touch with users.

The best part about UserEcho is that it funnels all of our incoming communications from our website, email, and Facebook into 1 system. It makes it very easy to stay in touch with our customers.

About

Contact

HQ Location:
Arlington Heights, IL

Social

@userecho

What is UserEcho?

UserEcho LLC is a company specializing in customer feedback and support solutions. Its platform offers businesses tools to gather, manage, and respond to customer input, enhancing communication and service quality. The service provides features such as forums, help desks, feedback systems, and knowledge bases, allowing organizations to create communities for user engagement and support. By utilizing UserEcho, companies can improve customer satisfaction through efficient handling of inquiries and suggestions. The platform is designed to be user-friendly and customizable, catering to the diverse needs of businesses aiming to optimize their customer support processes.

Details

Year Founded
2012