ProProfs Knowledge Base Software Reviews & Product Details

The contextual in-app help stood out immediately. Field staff get answers right inside the tools they're using instead of hunting through a separate portal, which cut down a lot of "where do I find X" questions to managers. Support has been solid too. Real answers, fast, whenever we've hit a snag. What really sold us long-term is the room to grow. Role-based access and structured permissions mean we're not going to outgrow this as we scale across locations, and it's priced well for what you get. Review collected by and hosted on G2.com.

It's cloud-only, so there's no offline access. If you're in a location with poor connectivity, that can be a blocker. Review collected by and hosted on G2.com.

We had ProProfs Knowledge Base Software in place as an easy-to-use common platform for our support and product teams to documentation. It delivered on that ease-of-use promise immediately, but the biggest surprise has been how far its AI features go.

It has removed frictions around the "blank page" for documenting new features launch our team can produce high-quality drafts in seconds vs starting from zero. From outside and within, AI Search has saved so much time; instead of making team members or users open five articles and scan them for an answer then putting together the details themselves, it just provides direct, accurate summaries straightaway.

Finally, the out of the box reporting tools are far exceeded what we had expected. The analytics identify specific search terms that returned low or no results and provide you insight into documentation gaps before they escalate into larger problems. Review collected by and hosted on G2.com.

It is indeed a super functional platform, but there isn’t any dark mode to it. An option to have a darker look would help relieve team members, tech writers and support staff from straining their eyes after spending hours each day drafting and correcting documentation. Review collected by and hosted on G2.com.

Friendly and straightforward interface for creating structured, shared user manuals. Great live support. Review collected by and hosted on G2.com.

Lacks graphical elements for marking app screenshot elements. Review collected by and hosted on G2.com.

ProProfs replaces a legacy tool that requires content build and deployment before changes are visible to customers. I like ProProfs' straightforward approach to content creation, editing, and publishing. Content updates can be pushed immediately. Review collected by and hosted on G2.com.

ProProfs Knowledge Base could benefit from additional controls over notifications. Currently, only the account owner receives notifications about documents pending publishing. Ideally, this notification could be forwarded to various editors based on their subject matter expertise. Review collected by and hosted on G2.com.

ProProfs Knowledge Base lets me create and edit content using a simple and intuitive editor. I can also use templates, fonts, colors, logos, and more to customize the look and feel of my knowledge base. Another interesting aspect of the tool is its collaboration features that let my team members work together, initiate discussions through comments, and closely track every change happening in the knowledge base. Review collected by and hosted on G2.com.

As of now, I haven’t faced any noticeable drawbacks. However, I wish there were more customization options within the templates. Review collected by and hosted on G2.com.

ProProfs Knowledge Base integrates beautifully with our ticketing system - Freshdesk. This integration helps us manage our tickets better, as every request raised by customers on the knowledge base, comes directly to our Freshdesk account. Review collected by and hosted on G2.com.

We just started using the tool, a couple of months back. For now, we are happy with the way it’s performing. Review collected by and hosted on G2.com.

ProProfs Knowledge Base features a rich text editor that lets users write and edit content as one would with popular document creators like MS Word. The tool offers great features, single sourcing of content, and the ability to easily import Word docs, PDF files, PPTs, and Excel sheets for creating FAQs and more. Review collected by and hosted on G2.com.

We did not encounter any major cons as whatever queries we had were promptly resolved by the technical support team. Review collected by and hosted on G2.com.

ProProfs offers an advanced text editor with rich formatting capabilities that makes documenting knowledge a breeze. There is also a wide variety of beautifully handcrafted templates to choose from. Review collected by and hosted on G2.com.

The tool helped us achieve our objectives of increasing document collaboration and knowledge sharing. So far, so good. Review collected by and hosted on G2.com.

The ease of multibranding/white labeling our software for several different companies, all in a SINGLE knowledge base. Ease of using tooltips, content snippets. Review collected by and hosted on G2.com.

I haven't found anything I "dislike" about the KB. Review collected by and hosted on G2.com.

Some of the tool’s features that I cannot help but fall in love with everything I use them, are its best practice templates, customizations, robust reporting, and the sheer ease of use it provides. Review collected by and hosted on G2.com.

No complaints. We are happy and satisfied with this amazing software. Review collected by and hosted on G2.com.