--- title: ProProfs Knowledge Base Software Reviews meta\_title: 'ProProfs Knowledge Base Software Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 31 reviews by the users' company size, role or industry to find out how ProProfs Knowledge Base Software works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 31 scale: '5' date\_modified: '2026-08-26' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ProProfs Knowledge Base Software Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ProProfs Knowledge Base Software but has limited features. Are you part of the ProProfs Knowledge Base Software team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! ProProfs Knowledge Base Software is a powerful tool used to create a private and public knowledge base for employees and customers, respectively. It helps in reducing customer tickets, improving internal team collaboration, streamlining business processes, and improving customer service. By providing centralized access to information across multiple devices and browsers, ProProfs ensures that information-gathering gets simple and seamless for both employees and customers. The software supports 70+ languages that help in catering to an audience that’s spread across the globe. It is easy-to-use and offers various features right from editing content to branding and customizing it. Here are the main features:\> Online text editor, Contextual help, Roles and permissions, Conditional content rules, Branding and customization, 600+ fonts & themes, Integrate with other tools, Collaborate anywhere and anytime, * * * Seller [ProProfs](https://www.g2.com/sellers/proprofs) Discussions [ProProfs Knowledge Base Software Community](https://www.g2.com/products/proprofs-knowledge-base-software/discuss) Languages Supported Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Polish, Spanish Solution Type All-in-One Overview by David Miller (Project Manager (Expert)) Show More ## Pricing Pricing provided by ProProfs Knowledge Base.... ### ESSENTIALS $1,080.00 Per Year ### PREMIUM $1,440.00 Per Year [ View More Pricing Information ](https://www.g2.com/products/proprofs-knowledge-base-software/pricing) ## Top-Rated Alternatives [ ![Document360](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Document360") Document360 4.7/5(542) ](https://www.g2.com/products/document360/reviews) [ ![Confluence](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Confluence") Confluence 4.1/5(4,369) ](https://www.g2.com/products/confluence/reviews) [ ![Guru](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guru") Guru 4.7/5(2,322) ](https://www.g2.com/products/guru/reviews) [ View All Alternatives ](https://www.g2.com/products/proprofs-knowledge-base-software/competitors/alternatives) ## User Insights Average based on 31 real user reviews. Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## ProProfs Knowledge Base Software Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. ![Isabella M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isabella M.") IM Isabella M. Sales Development Representative Computer Software Small-Business (50 or fewer emp.) 8/15/2026 "Easy to Manage with Genuinely Useful AI Features" 4.5/5 What do you like best about ProProfs Knowledge Base Software? We had ProProfs Knowledge Base Software in place as an easy-to-use common platform for our support and product teams to documentation. It delivered on that ease-of-use promise immediately, but the biggest surprise has been how far its AI features go. It has removed frictions around the "blank page" for documenting new features launch our team can produce high-quality drafts in seconds vs starting from zero. From outside and within, AI Search has saved so much time; instead of making team members or users open five articles and scan them for an answer then putting together the details themselves, it just provides direct, accurate summaries straightaway. Finally, the out of the box reporting tools are far exceeded what we had expected. The analytics identify specific search terms that returned low or no results and provide you insight into documentation gaps before they escalate into larger problems. Review collected by and hosted on G2.com. What do you dislike about ProProfs Knowledge Base Software? It is indeed a super functional platform, but there isn’t any dark mode to it. An option to have a darker look would help relieve team members, tech writers and support staff from straining their eyes after spending hours each day drafting and correcting documentation. Review collected by and hosted on G2.com. What problems is ProProfs Knowledge Base Software solving and how is that benefiting you? Before ProProfs, it was always a challenge for us to keep both our internal and external documentation up to date. Today, our AI drafting tools and failed-search reports allow us to build content faster and fill in missing pieces sooner. The immediate advantage was a clear enhancement in the experience of self-service resolution. Our support queue is not filled with simple, repeat questions that end-users and members of our internal team can easily answer on their own this leaves our support team available for more complex customer issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dominik D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominik D.") DD Dominik D. Program Analyst/Developer Enterprise (\> 1000 emp.) 6/13/2024 "Great tool for creating interactive user manuals." 4/5 What do you like best about ProProfs Knowledge Base Software? Friendly and straigthforward interface for creating structured, shared user manuals. Great live support. Review collected by and hosted on G2.com. What do you dislike about ProProfs Knowledge Base Software? Lacks graphical elements for marking app screenshot elements. Review collected by and hosted on G2.com. What problems is ProProfs Knowledge Base Software solving and how is that benefiting you? Provides me a great way for creating user manuals. Great live support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") AL Verified User in Logistics and Supply Chain Enterprise (\> 1000 emp.) 3/27/2024 "Easy Publishing" 5/5 What do you like best about ProProfs Knowledge Base Software? ProProfs replaces a legacy tool that requires content build and deployment before changes are visible to customers. I like ProProfs' straightforward approach to content creation, editing, and publishing. Content updates can be pushed immediately. Review collected by and hosted on G2.com. What do you dislike about ProProfs Knowledge Base Software? ProProfs Knowledge Base could benefit from additional controls over notifications. Currently, only the account owner receives notifications about documents pending publishing. Ideally, this notification could be forwarded to various editors based on their subject matter expertise. Review collected by and hosted on G2.com. What problems is ProProfs Knowledge Base Software solving and how is that benefiting you? Provides software documentation to our client users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Uttam Kumar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Uttam Kumar S.") US Uttam Kumar S. Manager Mid-Market (51-1000 emp.) 8/21/2023 "Effortless Content Creation and Management" 5/5 What do you like best about ProProfs Knowledge Base Software? ProProfs Knowledge Base lets me create and edit content using a simple and intuitive editor. I can also use templates, fonts, colors, logos, and more to customize the look and feel of my knowledge base. Another interesting aspect of the tool is its collaboration features that let my team members work together, initiate discussions through comments, and closely track every change happening in the knowledge base. Review collected by and hosted on G2.com. What do you dislike about ProProfs Knowledge Base Software? As of now, I haven’t faced any noticeable drawbacks. However, I wish there were more customization options within the templates. Review collected by and hosted on G2.com. What problems is ProProfs Knowledge Base Software solving and how is that benefiting you? I am using ProProfs Knowledge Base to create and manage documentation for my software products. It has helped me provide clear and consistent customer information and reduce support queries. It has improved SEO and driven more traffic to my website. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Digital M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Digital M.") DM Digital M. Search Engine Optimization Manager Small-Business (50 or fewer emp.) 4/24/2023 "Seamless Integrations With Ticketing Tools" 5/5 What do you like best about ProProfs Knowledge Base Software? ProProfs Knowledge Base integrates beautifully with our ticketing system - Freshdesk. This integration helps us manage our tickets better, as every request raised by customers on the knowledge base, comes directly to our Freshdesk account. Review collected by and hosted on G2.com. What do you dislike about ProProfs Knowledge Base Software? We just started using the tool, a couple of months back. For now, we are happy with the way it’s performing. Review collected by and hosted on G2.com. What problems is ProProfs Knowledge Base Software solving and how is that benefiting you? ProProfs Knowledge Base has brought immense relief to our support team. Tickets have reduced thanks to the self-service platform we have built for customers. And the tickets that are raised are much easier to manage and resolve with the tool’s integration with our help desk system. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Neha B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neha B.") NB Neha B. Digital marketing - SEO Executive Mid-Market (51-1000 emp.) 3/17/2022 "Easy creation of FAQs" 5/5 What do you like best about ProProfs Knowledge Base Software? ProProfs Knowledge Base features a rich text editor that lets users write and edit content as one would with popular document creators like MS Word. The tool offers great features, single sourcing of content, and the ability to easily import Word docs, PDF files, PPTs, and Excel sheets for creating FAQs and more. Review collected by and hosted on G2.com. What do you dislike about ProProfs Knowledge Base Software? We did not encounter any major cons as whatever queries we had were promptly resolved by the technical support team. Review collected by and hosted on G2.com. Recommendations to others considering ProProfs Knowledge Base Software: Remote team collaboration has definitely improved. Employee onboarding has gotten more streamlined than before. And most importantly, our remote teams’ efficiency is also improving. Review collected by and hosted on G2.com. What problems is ProProfs Knowledge Base Software solving and how is that benefiting you? We started using the knowledge base tool to handle the increasing number of customer queries regarding our products. The sheer volume of the questions made it quite difficult for our team to address them all on time. Using ProProfs to create well-structured FAQs has been game-changing for us. Review collected by and hosted on G2.com. Show More 6/22/2022 Validated ReviewerSource: Organic ![Archi G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Archi G.") AG Archi G. SEO Associate Small-Business (50 or fewer emp.) 8/25/2022 "Perfect for knowledge sharing & collaboration" 5/5 What do you like best about ProProfs Knowledge Base Software? ProProfs offers an advanced text editor with rich formatting capabilities that makes documenting knowledge a breeze. There is also a wide variety of beautifully handcrafted templates to choose from. Review collected by and hosted on G2.com. What do you dislike about ProProfs Knowledge Base Software? The tool helped us achieve our objectives of increasing document collaboration and knowledge sharing. So far, so good. Review collected by and hosted on G2.com. What problems is ProProfs Knowledge Base Software solving and how is that benefiting you? We are using the tool to address knowledge barriers and productivity issues. The 24x7accessibility to crucial documents helps our employees make positive decisions, and the mobile friendly interface makes it easier for us to access the knowledge base on the go. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Yehudit K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yehudit K.") YK Yehudit K. Senior Technical Writer in the ​Customer Engagement Team Small-Business (50 or fewer emp.) 12/27/2021 "Providing white label branding specific to each OEM in one knowledge base" 4.5/5 What do you like best about ProProfs Knowledge Base Software? The ease of multibranding/white labeling our software for several different companies, all in a SINGLE knowledge base. Ease of using tooltips,content snippets. Review collected by and hosted on G2.com. What do you dislike about ProProfs Knowledge Base Software? I haven't found anything I "dislike" about the KB. Review collected by and hosted on G2.com. What problems is ProProfs Knowledge Base Software solving and how is that benefiting you? Full-spectrum documentation-ProProfs offers more than the usual KB or white labeling. We also use ProProfs for our contextual help (tooltips, lightboxes, and popups). Independence-ProProfs allows the technical writing department to update contextual help without having to rely on developers. This is a “win” for Development because they are not wasting time and personnel coding documentation into the build. Scalable-No special infrastructure or builds, no additional personnel, no changed work processes – and we can scale to an unlimited number of OEMs. A new OEM can be added to KB in under an hour!! Versatility-The KB can work with our cloud and our on-premises systems. Review collected by and hosted on G2.com. Show More 1/5/2022 Current UserValidated ReviewerSource: Organic ![Saurabh A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh A.") SA Saurabh A. SEO Expert Small-Business (50 or fewer emp.) 3/31/2022 "Features that get the job done" 4.5/5 What do you like best about ProProfs Knowledge Base Software? Some of the tool’s features that I cannot help but fall in love with everything I use them, are its best practice templates, customizations, robust reporting, and the sheer ease of use it provides. Review collected by and hosted on G2.com. What do you dislike about ProProfs Knowledge Base Software? No complaints. We are happy and satisfied with this amazing software. Review collected by and hosted on G2.com. Recommendations to others considering ProProfs Knowledge Base Software: if you are looking for knowledge base software for your project then I would suggest go with proprofskb.com it is the best software in market at affordable price Review collected by and hosted on G2.com. What problems is ProProfs Knowledge Base Software solving and how is that benefiting you? We are using ProProfs Knowledge Base for our HR team. As it is well known, the job of HR is challenging - hiring, inducting and then training employees. Not to forget the truckload of documentation that comes along. ProProfs is helping us get rid of these problems and many more. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Vaishnavi K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vaishnavi K.") VK Vaishnavi K. Search Engine Optimization Executive Mid-Market (51-1000 emp.) 3/17/2022 "Love its Insightful Reports" 5/5 What do you like best about ProProfs Knowledge Base Software? We love its AI-powered reporting system. It is so comprehensive and provides such rich insights into how effective and helpful customers find our knowledge base. And all the information is presented in beautiful charts and tables which further makes it easy for us to decode and analyze the data. Review collected by and hosted on G2.com. What do you dislike about ProProfs Knowledge Base Software? Everything about the tool is praise-worthy. We are glad to have chosen it out of so many other options Review collected by and hosted on G2.com. What problems is ProProfs Knowledge Base Software solving and how is that benefiting you? With ProProfs Knowledge Base, we get new insights each day. While earlier, we were completely unaware of what our customers are up to, what they like and what they don’t like, as far as our help center is concerned. But now we have a treasure full of information at our disposal. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about ProProfs Knowledge Base Software? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ProProfs Knowledge Base Software ](https://www.g2.com/products/proprofs-knowledge-base-software/discussions/new) ![Isabella M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isabella M.") IM Isabella Morgan • Last activity 11 days ago How are you using AI drafting and AI Search in ProProfs Knowledge Base Software? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/how-are-you-using-ai-drafting-and-ai-search-in-proprofs-knowledge-base-software) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago How do I cancel my plan? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-cancel-my-plan) [ View all Discussions ](https://www.g2.com/products/proprofs-knowledge-base-software/discuss) ## Pricing Options Pricing provided by ProProfs Knowledge Base.... ### ESSENTIALS $1,080.00 Per Year ### PREMIUM $1,440.00 Per Year ### ENTERPRISE Contact Us [ View More Pricing Information ](https://www.g2.com/products/proprofs-knowledge-base-software/pricing) ProProfs Knowledge Base Software Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_521d08f2e35863117ed1e31e54bcf944/document360.png "Product Avatar Image") Document360 4.7/5(542) [ Compare Now ](https://www.g2.com/compare/document360-vs-proprofs-knowledge-base-software) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d61ecfdb9b46ed822c4cfff4611b92eb/madcap-flare.png "Product Avatar Image") MadCap Flare 4.4/5(491) [ Compare Now ](https://www.g2.com/compare/madcap-flare-vs-proprofs-knowledge-base-software) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence 4.1/5(4,369) [ Compare Now ](https://www.g2.com/compare/confluence-vs-proprofs-knowledge-base-software) ##### ##### ProProfs Knowledge Base Software Features Self-Service Experience Knowledge Base [ View More Features ](https://www.g2.com/products/proprofs-knowledge-base-software/features) ##### Categories on G2 [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) [IT Documentation](https://www.g2.com/categories/it-documentation)[Google Workspace Office Tools](https://www.g2.com/categories/google-workspace-office-tools)[Help Authoring Tool (HAT)](https://www.g2.com/categories/help-authoring-tool-hat) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which enterprise service bus solutions offer best-in-class API orchestration with drag-and-drop configuration?](https://www.g2.com/discussions/which-enterprise-service-bus-solutions-offer-best-in-class-api-orchestration-with-drag-and-drop-configuration)[Is TrustArc worth it for privacy analysts and legal counsel handling DSARs?](https://www.g2.com/discussions/is-trustarc-worth-it-for-privacy-analysts-and-legal-counsel-handling-dsars)[What are the best tools for collaborative demand planning across departments?](https://www.g2.com/discussions/what-are-the-best-tools-for-collaborative-demand-planning-across-departments) [BlueSnap vs Cybersource vs Paystand — which best lets you connect different banks and see all transactions on one page?](https://www.g2.com/discussions/bluesnap-vs-cybersource-vs-paystand-which-best-lets-you-connect-different-banks-and-see-all-transactions-on-one-page)[Intranet software that integrates with office 365](https://www.g2.com/discussions/intranet-software-that-integrates-with-office-365)[Top tools for pre-employment candidate assessments](https://www.g2.com/discussions/top-tools-for-pre-employment-candidate-assessments) [Show MoreShow Less](javascript:void(0);)