# ProProfs Knowledge Base Software Reviews **Vendor:** ProProfs **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.6/5.0 **Total Reviews:** 30 ## About ProProfs Knowledge Base Software ProProfs Knowledge Base Software is a powerful tool used to create a private and public knowledge base for employees and customers, respectively. It helps in reducing customer tickets, improving internal team collaboration, streamlining business processes, and improving customer service. By providing centralized access to information across multiple devices and browsers, ProProfs ensures that information-gathering gets simple and seamless for both employees and customers. The software supports 70+ languages that help in catering to an audience that’s spread across the globe. It is easy-to-use and offers various features right from editing content to branding and customizing it. Here are the main features:\> Online text editor, Contextual help, Roles and permissions, Conditional content rules, Branding and customization, 600+ fonts & themes, Integrate with other tools, Collaborate anywhere and anytime, ## ProProfs Knowledge Base Software Reviews ### 1. Great tool for creating interactive user manuals. **Rating:** 4.0/5.0 stars **Reviewed by:** Dominik D. | Program Analyst/Developer, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about ProProfs Knowledge Base Software?** Friendly and straigthforward interface for creating structured, shared user manuals. Great live support. **What do you dislike about ProProfs Knowledge Base Software?** Lacks graphical elements for marking app screenshot elements. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** Provides me a great way for creating user manuals. Great live support. ### 2. Easy Publishing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about ProProfs Knowledge Base Software?** ProProfs replaces a legacy tool that requires content build and deployment before changes are visible to customers. I like ProProfs' straightforward approach to content creation, editing, and publishing. Content updates can be pushed immediately. **What do you dislike about ProProfs Knowledge Base Software?** ProProfs Knowledge Base could benefit from additional controls over notifications. Currently, only the account owner receives notifications about documents pending publishing. Ideally, this notification could be forwarded to various editors based on their subject matter expertise. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** Provides software documentation to our client users. ### 3. Effortless Content Creation and Management **Rating:** 5.0/5.0 stars **Reviewed by:** Uttam Kumar S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about ProProfs Knowledge Base Software?** ProProfs Knowledge Base lets me create and edit content using a simple and intuitive editor. I can also use templates, fonts, colors, logos, and more to customize the look and feel of my knowledge base. Another interesting aspect of the tool is its collaboration features that let my team members work together, initiate discussions through comments, and closely track every change happening in the knowledge base. **What do you dislike about ProProfs Knowledge Base Software?** As of now, I haven’t faced any noticeable drawbacks. However, I wish there were more customization options within the templates. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** I am using ProProfs Knowledge Base to create and manage documentation for my software products. It has helped me provide clear and consistent customer information and reduce support queries. It has improved SEO and driven more traffic to my website. ### 4. Seamless Integrations With Ticketing Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Digital M. | Search Engine Optimization Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2023 **What do you like best about ProProfs Knowledge Base Software?** ProProfs Knowledge Base integrates beautifully with our ticketing system - Freshdesk. This integration helps us manage our tickets better, as every request raised by customers on the knowledge base, comes directly to our Freshdesk account. **What do you dislike about ProProfs Knowledge Base Software?** We just started using the tool, a couple of months back. For now, we are happy with the way it’s performing. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** ProProfs Knowledge Base has brought immense relief to our support team. Tickets have reduced thanks to the self-service platform we have built for customers. And the tickets that are raised are much easier to manage and resolve with the tool’s integration with our help desk system. ### 5. Easy creation of FAQs **Rating:** 5.0/5.0 stars **Reviewed by:** Neha B. | Digital marketing - SEO Executive , Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2022 **What do you like best about ProProfs Knowledge Base Software?** ProProfs Knowledge Base features a rich text editor that lets users write and edit content as one would with popular document creators like MS Word. The tool offers great features, single sourcing of content, and the ability to easily import Word docs, PDF files, PPTs, and Excel sheets for creating FAQs and more. **What do you dislike about ProProfs Knowledge Base Software?** We did not encounter any major cons as whatever queries we had were promptly resolved by the technical support team. **Recommendations to others considering ProProfs Knowledge Base Software:** Remote team collaboration has definitely improved. Employee onboarding has gotten more streamlined than before. And most importantly, our remote teams’ efficiency is also improving. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** We started using the knowledge base tool to handle the increasing number of customer queries regarding our products. The sheer volume of the questions made it quite difficult for our team to address them all on time. Using ProProfs to create well-structured FAQs has been game-changing for us. ### 6. Perfect for knowledge sharing & collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Archi G. | SEO Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about ProProfs Knowledge Base Software?** ProProfs offers an advanced text editor with rich formatting capabilities that makes documenting knowledge a breeze. There is also a wide variety of beautifully handcrafted templates to choose from. **What do you dislike about ProProfs Knowledge Base Software?** The tool helped us achieve our objectives of increasing document collaboration and knowledge sharing. So far, so good. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** We are using the tool to address knowledge barriers and productivity issues. The 24x7accessibility to crucial documents helps our employees make positive decisions, and the mobile friendly interface makes it easier for us to access the knowledge base on the go. ### 7. Providing white label branding specific to each OEM in one knowledge base **Rating:** 4.5/5.0 stars **Reviewed by:** Yehudit K. | Senior Technical Writer in the ​Customer Engagement Team, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2021 **What do you like best about ProProfs Knowledge Base Software?** The ease of multibranding/white labeling our software for several different companies, all in a SINGLE knowledge base. Ease of using tooltips,content snippets. **What do you dislike about ProProfs Knowledge Base Software?** I haven't found anything I "dislike" about the KB. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** Full-spectrum documentation-ProProfs offers more than the usual KB or white labeling. We also use ProProfs for our contextual help (tooltips, lightboxes, and popups). Independence-ProProfs allows the technical writing department to update contextual help without having to rely on developers. This is a “win” for Development because they are not wasting time and personnel coding documentation into the build. Scalable-No special infrastructure or builds, no additional personnel, no changed work processes – and we can scale to an unlimited number of OEMs. A new OEM can be added to KB in under an hour!! Versatility-The KB can work with our cloud and our on-premises systems. ### 8. Features that get the job done **Rating:** 4.5/5.0 stars **Reviewed by:** Saurabh A. | SEO Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2022 **What do you like best about ProProfs Knowledge Base Software?** Some of the tool’s features that I cannot help but fall in love with everything I use them, are its best practice templates, customizations, robust reporting, and the sheer ease of use it provides. **What do you dislike about ProProfs Knowledge Base Software?** No complaints. We are happy and satisfied with this amazing software. **Recommendations to others considering ProProfs Knowledge Base Software:** if you are looking for knowledge base software for your project then I would suggest go with proprofskb.com it is the best software in market at affordable price **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** We are using ProProfs Knowledge Base for our HR team. As it is well known, the job of HR is challenging - hiring, inducting and then training employees. Not to forget the truckload of documentation that comes along. ProProfs is helping us get rid of these problems and many more. ### 9. Love its Insightful Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Vaishnavi K. | Search Engine Optimization Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2022 **What do you like best about ProProfs Knowledge Base Software?** We love its AI-powered reporting system. It is so comprehensive and provides such rich insights into how effective and helpful customers find our knowledge base. And all the information is presented in beautiful charts and tables which further makes it easy for us to decode and analyze the data. **What do you dislike about ProProfs Knowledge Base Software?** Everything about the tool is praise-worthy. We are glad to have chosen it out of so many other options **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** With ProProfs Knowledge Base, we get new insights each day. While earlier, we were completely unaware of what our customers are up to, what they like and what they don’t like, as far as our help center is concerned. But now we have a treasure full of information at our disposal. ### 10. Awesome tool for employee onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2021 **What do you like best about ProProfs Knowledge Base Software?** ProProfs Knowledge Base is a unique tool designed keeping in mind both types of users - the ones who know how to code and the ones who are beginners or have zero knowledge of coding. My team and I fall in the second category, but despite that, we have had no difficulties while using the software. That, I would say, is something I loved about it. **What do you dislike about ProProfs Knowledge Base Software?** The integrations could be more powerful. This is the only area I feel I needed more value from the tool. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** Inducting new employees and familiarizing them with our company culture, values, policies, etc., used to be a headache before. And we used to have multiple training sessions every month, which was an even bigger problem, especially for our department heads. ProProfs has helped us take employee onboarding completely online, saving us a lot of time, money, and effort. ### 11. Employee Onboarding Has Become Simpler **Rating:** 5.0/5.0 stars **Reviewed by:** Sara A. | Outreach Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about ProProfs Knowledge Base Software?** ProProfs Knowledge Base is a no-brainer. Despite having no coding knowledge, our team finds it extremely easy to use this tool. Its features are top class, each bringing unique value to the table. **What do you dislike about ProProfs Knowledge Base Software?** Although the current structure is good, we wanted the templates to be a little more comprehensive than what they are. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** With ProProfs Knowledge Base, we are trying to make employee onboarding less time-consuming and more impactful. For years, we have been spending a crazy amount of money in hiring and inducting new employees, which drastically impacted our budget. Not anymore as now we have this amazing tool at our disposal. ### 12. Easy to Configure & Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2022 **What do you like best about ProProfs Knowledge Base Software?** ProProfs Knowledge Base is one of the easiest tools we have used so far. We wanted a tool that doesn’t require coding knowledge, since we come from a non-technical background. To our surprise, this is one of the few tools that can be configured and used without coding knowledge. **What do you dislike about ProProfs Knowledge Base Software?** There isn’t anything specific to be disliked about the tool. But yes, we would love to see more advanced features in its future versions. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** With ProProfs Knowledge Base, we have been able to reduce our support tickets significantly. We use it to create and manage our self-service help center which our customers frequently use every time they have basic product or service issues. ### 13. Perfect for Internal Knowledge Sharing and Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Ritik P. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about ProProfs Knowledge Base Software?** The software has a lot of powerful features for team collaboration, content review, and instant knowledge sharing. It’s easy to use and got us little to no time getting familiar with how it works. **What do you dislike about ProProfs Knowledge Base Software?** It’s not something we dislike. It’s just something we faced while using the tool. There were technical problems. The software kind of worked slowly but we got rid of it super soon. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** We have seen our teams facing the side effects of information silos and we wanted a tool that could help us solve this issue. With ProProfs Knowledge Base, we have created an internal knowledge base that keeps our teams updated on the latest company knowledge and also helps them build information together, collaborate on ideas, and share feedback. ### 14. Creating FAQs is a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2021 **What do you like best about ProProfs Knowledge Base Software?** The software has some amazing features. Loved the templates and in fact our work got so much less and easy when we started using them. **What do you dislike about ProProfs Knowledge Base Software?** I don’t think there is anything we disliked. The tool has been working great for us. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** Most of the tickets that our agents work on used to be about very basic issues, which ideally should be handled by customers themselves. Such tickets put unnecessary pressure on our agents and also affect the quality of service they provide. That’s when we decided to create an FAQ section on our website and ProProfs helped us do that with minimum hassles. ### 15. A perfect customer support tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2021 **What do you like best about ProProfs Knowledge Base Software?** It’s hard to answer this in a few words. There are a lot of things that we just loved about this tool - wide-ranging templates, powerful customization options, export, import, easy writing, and publishing. Besides these, we could also integrate the tool with various other software. For instance, we use Zendesk for ticketing, and ProProfs Knowledge Base integrates well with Zendesk - this made the software even more valuable for our customer support process. **What do you dislike about ProProfs Knowledge Base Software?** It has been going well so far. No complaints as of now. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** Our customer support process was in bad shape. The endless inflow of tickets was a challenge to handle for our support team of limited members. ProProfs Knowledge Base came as a breath of fresh air. We used it to create a self-service knowledge base for our customers, and this has brought down our tickets by a huge number. Our customers are happy, and our agents are even happier now. ### 16. Team Collaboration Got Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Rishabh B. | Growth Hacker Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2020 **What do you like best about ProProfs Knowledge Base Software?** ProProfs Knowledge Base software has got everything for every need. That’s the best part. For instance, we wanted the tool to help us with the workflow process and team collaboration. Its features allowed us to set workflows while writing content and allot different roles - editor, contributor, and administrator to different teams and groups. **What do you dislike about ProProfs Knowledge Base Software?** We aren’t very satisfied with the 15 days trial version. Extending it would be better as it will help users get a deeper understanding of the tool before subscribing to it. **Recommendations to others considering ProProfs Knowledge Base Software:** Using the tool, we have built a resourceful knowledge platform where employees can collaboratively create and manage knowledge. It’s a great way to make business knowledge easily accessible to existing as well as new employees. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** The tool is assisting us with team collaboration at the moment. Our teams are spread across cities, and we wanted a tool that our employees can use to build the business knowledge, manage it, and make it instantly available to everyone. The tool has features to assign roles such as administrator, contributor, editor, and viewer to different users. Moreover, it provides a feedback system where employees can rate the helpfulness of an article and give suggestions. ### 17. Understanding Customer Requirements is a Reality Now **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2020 **What do you like best about ProProfs Knowledge Base Software?** We were amazed by the detailed reports provided by the tool. They were of real help to us in understanding how customers are using our knowledge base. The best part anyone can understand reports as they are in graphical and tabular forms. We had no idea that the reports would capture even minor details like the number of articles created weekly and keywords that do not deliver accurate information. The tool’s reporting system is simply amazing. **What do you dislike about ProProfs Knowledge Base Software?** There is nothing to strongly dislike about the tool. It’s a great tool with powerful features. But, there is always room for improvement in any product. We would love to see more advanced features in the future. **Recommendations to others considering ProProfs Knowledge Base Software:** We are able to serve our customers better. Our customer support knowledge base is regularly updated based on what customers are searching for. That helps us provide the most relevant and updated information to our customers so that they don’t have to reach out to us for trivial issues. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** We were using a different knowledge base tool before, but it lacked the reporting function that ProProfs provides. We created a help center using that tool but had no idea how customers are using it. That’s when we decided to go for ProProfs Knowledge Base. ### 18. Simple, Feature-Packed, & Versatile Knowledge Base **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2020 **What do you like best about ProProfs Knowledge Base Software?** ProProfs Knowledge Base is a simple product with advanced features. We initially thought that the product might require us to be good at coding, but thankfully, we could work with the product even with minimum coding knowledge. It has got some beautiful templates for creating manuals, documentation, knowledge base, and more. That made the work of content creation even simpler. **What do you dislike about ProProfs Knowledge Base Software?** Honestly, we have recently started using the product, and there’s nothing substantial that we dislike about the product as of now. **Recommendations to others considering ProProfs Knowledge Base Software:** We have seen a significant reduction in support tickets. Customers don’t raise tickets for basic issues now, as they can find all answers in the portal. That’s a big relief for our support team. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** We were facing a hard time with our customer support function for quite some time. The tickets were increasing like never before, and most of the customer questions used to be on basic problems. It was creating unnecessary pressure on our support staff. ProProfs Knowledge Base software helped us build a centralized customer support portal where customers can find answers to their questions in minutes. The portal has been quite beneficial and both our customers, and agents have appreciated the effort. ### 19. Amazing Product with amazing customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Irov V. | Ghostwriter and Wikipedia Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2020 **What do you like best about ProProfs Knowledge Base Software?** Their customer support is awesome! They are always willing to help and will do a lot of customization when things aren't looking or working the way you hoped. Their templates library is awesome and gives you options to select from a range of templates. You can even customize your template as per your product design. **What do you dislike about ProProfs Knowledge Base Software?** We've been live for just a few days and haven't faced any challenge other than having to learn how to use a new tool. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** We used to recieve lots of emails from our customers on a regular basis and most of them were repetitive. Answering all those questions used to take lots of our time so we decided to answer all those questions and post those answers in KB so that our customers don't have to email us to find out the answers. From the day we implemented our KB, emails from our customers went down by 70%. ### 20. Great for creating product documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about ProProfs Knowledge Base Software?** The tool is of immense help when it comes to creating an online product document. Its contextual help feature lets you add tooltips, popups and lightboxes to explain the complicated features and terminologies related to a product. Writing and editing content is a breeze with the MS Word-like editor it offers. You can even upload content, images and videos directly to the product document. **What do you dislike about ProProfs Knowledge Base Software?** There is nothing that I disliked strongly about the product. But yes, I would say its 15 days trial version is something I wasn’t satisfied with. I feel it’s too less time to understand a product. Otherwise performance wise, I will give the product a 10 on 10. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** Our major concern was to reduce customer tickets by providing customers with an online product manual that can be accessed easily. It helped us create a web-based manual for our product which our customers now use extensively to solve queries on their own. This has brought down support tickets significantly. ### 21. ProProfs the new way of learning! **Rating:** 4.0/5.0 stars **Reviewed by:** Ashmit S. | Associate Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2018 **What do you like best about ProProfs Knowledge Base Software?** This tool is very useful for various purposes and can be used alfor knowledge based or complex business solutions. You can access helpsites and solve your issues yourself. Customer support is excellent and they keep on adding the changes. **What do you dislike about ProProfs Knowledge Base Software?** I did not find any cons for this software. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** It has helped me alot in expanding my love for teaching as because of this software I'm able to design quiz, exams, polls and notes for my students. Its quite simple to use and students can take practice exams at home. It has quite revolutionized the way of teaching. ### 22. User-friendly interface & seamless search experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2018 **What do you like best about ProProfs Knowledge Base Software?** I cannot use something that is complex and confusing and this is why I opted for ProProfs Knowledge Base. It is extremely simple to use. Despite being simple, it has smart features that help in creating a powerful knowledge base. **What do you dislike about ProProfs Knowledge Base Software?** Nothing I can think of right now, as I have just started exploring it. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** I am creating a corporate wiki using this software, with the aim to have a centralized platform where my employees can share knowledge and work collaboratively. ### 23. The text provided is not in an unknown language, but rather a request for a review of knowledge base software. If you have specific text in an unknown language that needs translation, please provide it. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2018 **What do you like best about ProProfs Knowledge Base Software?** It is useful for categorization, collaboration, and content management. It is extremely user-friendly. Data and document management are awesome features. Full text search. Guided problem solving. Self-learning. Last but not least, customer support is very outstanding. **What do you dislike about ProProfs Knowledge Base Software?** There was nothing that I disliked about this product. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** We can use the KB portal to share the data, and it is very useful for managing the content. ### 24. ProProfs is a innovative system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2018 **What do you like best about ProProfs Knowledge Base Software?** It is fast and very managable it has a great ease of access and good interface. **What do you dislike about ProProfs Knowledge Base Software?** I have not come in contact with anything that I would dislike. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** It has an ease of access and works well with amatuer users ### 25. Help widgets were of great use! **Rating:** 4.5/5.0 stars **Reviewed by:** Sylvia S. | Relationship expert, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about ProProfs Knowledge Base Software?** ProProfs Knowledge Base offered unique tools for attending customer enquiries to our organization. In fact, our customers keep praising us about the convenience we offer through help widgets. **What do you dislike about ProProfs Knowledge Base Software?** All paid subscriptions of this knowledge base require monthly installments. As a startup, we would have preferred an option for semi-annual payments instead. Other than that, the product is working well with us. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** Equipped with a range of features, this product is worth your investment. ### 26. Satisfied with the results **Rating:** 5.0/5.0 stars **Reviewed by:** himani g. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2018 **What do you like best about ProProfs Knowledge Base Software?** With ProProfs Knowledge Base, we landed at an easy to use, versatile, and a clutter-free interface. Even those without any technical experience can operate this software easily. **What do you dislike about ProProfs Knowledge Base Software?** The navigation was confusing in the beginning. For instance, customizing our domain, nonetheless, it became clear rather swiftly. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** This product is suitable for startups on a budget. ### 27. In The Early Stages of Testing **Rating:** 4.0/5.0 stars **Reviewed by:** Mark B. | Documentation and Support Specialist, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2017 **What do you like best about ProProfs Knowledge Base Software?** Clean, fast and easy to use, ProProfs is my #1 choice as we evaluate possible Knowledgebase software. **What do you dislike about ProProfs Knowledge Base Software?** It is the most expensive option we have considered. **Recommendations to others considering ProProfs Knowledge Base Software:** We are just in the trial stages, but this should definitely be on your list of Knowledgebases to consider. After trialing several, it clearly came out on top. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** Our goal is to get all of our documentation online, editable and searchable to reduce the number of support tickets and to help internally. ### 28. Easy to use and with powerful features **Rating:** 3.5/5.0 stars **Reviewed by:** Leonardo H. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2017 **What do you like best about ProProfs Knowledge Base Software?** One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom domain and PDF generation. **What do you dislike about ProProfs Knowledge Base Software?** The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** We used Proprofs to implement an online knowledge base for our products providing an easy to use and nice interface platform for editors, product managers, support and users. ### 29. Great tool for wikis **Rating:** 4.5/5.0 stars **Reviewed by:** Nadia H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2016 **What do you like best about ProProfs Knowledge Base Software?** I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs. **What do you dislike about ProProfs Knowledge Base Software?** Nothing to be really honest, it provided me more options than I expected. **Recommendations to others considering ProProfs Knowledge Base Software:** If you have any confusions regarding this product, then you should try the 20 pages which are forever free. That’s how I started using it but then I got so used to its ease of functionality that I went for a premium account. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** I was trying to create wikis for my corporate team and it turned out to be the best product for solving my business problems. ### 30. Coordination solver tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqueline R. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2016 **What do you like best about ProProfs Knowledge Base Software?** I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers! **What do you dislike about ProProfs Knowledge Base Software?** Really there is nothing to dislike about ProProfs **Recommendations to others considering ProProfs Knowledge Base Software:** If you don't believe the reviews and what people are saying, try it yourself! Trust me! **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** I was trying to improve the coordination of my team and I realized that it is a great tool for coordination and collaboration! ## ProProfs Knowledge Base Software Discussions - [How do I cancel my plan?](https://www.g2.com/discussions/how-do-i-cancel-my-plan) - 1 comment, 1 upvote - [Can I change plans at any time?](https://www.g2.com/discussions/can-i-change-plans-at-any-time) - 1 comment, 1 upvote - [What types of payment do you accept?](https://www.g2.com/discussions/what-types-of-payment-do-you-accept-344fb290-31bc-4829-8002-32d6ae00041a) - 1 comment, 1 upvote - [How does the 30-day money back guarantee work?](https://www.g2.com/discussions/how-does-the-30-day-money-back-guarantee-work) - 1 comment, 1 upvote - [Is my data safe & secure?](https://www.g2.com/discussions/is-my-data-safe-secure) - 1 comment, 1 upvote - [View ProProfs Knowledge Base Software pricing details and edition comparison](https://www.g2.com/products/proprofs-knowledge-base-software/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-28+15%3A02%3A44+-0500&secure%5Bsession_id%5D=2ad262b4-3ce0-407b-92e3-d3dcfab7c6e0&secure%5Btoken%5D=514c3a5898df4d785bc120a07ec64b18cfa52a384c670878159576d37fc6bacb&format=llm_user) ## ProProfs Knowledge Base Software Features **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Summarization **Management and Discovery - IT Documentation** - Search and Indexing - Version Control - Access and Permissions **Agentic AI - Google Workspace Office Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Operations - IT Documentation** - Integrations - Automation - Reporting **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Tagging - Upload - Comments ## Top ProProfs Knowledge Base Software Alternatives - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (502 reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - 4.1/5.0 (4,235 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,255 reviews)