# Swivl Reviews **Vendor:** Swivl **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.2/5.0 **Total Reviews:** 16 ## About Swivl The Only AI Assistant for Self Storage. 80% of your repetitive tasks on autopilot. swivl augments your existing team to understand what works and automatically tune property-level decisions every day to attract ready-to-lease customers. Our self storage AI assistant can answer common questions, identify and qualify new leads, and get them to the lease that meets their needs. Automation is the future of self storage. In the age of hyper-informed, store-anywhere consumer, your business needs to be always on, data driven, and customer-centered. Your renters demand it. ## Swivl Reviews ### 1. What a useful tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Trisha J. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Swivl?** It has the great user interface along with vast number of features and functions. I have been using it for a long time and it helped me to grow my company in many ways. **What do you dislike about Swivl?** The functioning of this tool is quite good and so far I had no issues with it. **What problems is Swivl solving and how is that benefiting you?** Helped in data labelling and also to solve queries of customers. It has been the most used tool till now and I must say it is very effective and efficient with zero errors. ### 2. Great working and interacting platform **Rating:** 4.5/5.0 stars **Reviewed by:** Naman S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2023 **What do you like best about Swivl?** Swivl users can film, share, and work together on videos, enhancing teamwork and collaboration with stakeholders outside the team. Swivl can help users become more productive and save time by automating various time-consuming operations like recording, editing, and sharing movies. Users may improve their videos and overall platform experience using Swivl's analytics and insights on video engagement, performance, and feedback. **What do you dislike about Swivl?** Swivl may have technical problems or defects, just like any other piece of software, which could interfere with users' daily activities and necessitate further vendor support. **What problems is Swivl solving and how is that benefiting you?** With all the tools it gives us, our team has successfully resolved many issues. Creating automatic responses, for instance, is quite helpful to us. ### 3. A great AI helper **Rating:** 4.0/5.0 stars **Reviewed by:** Omar M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Swivl?** Swivl is a great tool for things like live chat; it can save effort and time on live chat support agents, as it may be trained to answer FAQs and help with simple things without needing a human to help. **What do you dislike about Swivl?** Nothing as of now, the app might be hard to use at first, but it is stunning. **What problems is Swivl solving and how is that benefiting you?** It helps us to save effort and time in helping our users/customers; as of ~70% of users' queries, the AI can answer them, meaning that we just saved 70% of our time and effort and guaranteed instant response to our users. ### 4. Reviewing the best tool I ever used! **Rating:** 4.0/5.0 stars **Reviewed by:** Dharika j. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Swivl?** So many things I like about Swivl, one of them is it's super fast to learn and understand. My company benefited greatly from this powerful and unique tool with excellent functions. **What do you dislike about Swivl?** The only thing I dislike about Swivl is that sometimes I get stuck with my work in between. Other than this is the perfect tool. **What problems is Swivl solving and how is that benefiting you?** My team benefited greatly from this tool; it reduced their workload and helped them in most fields. I have been looking into this tool for a long time, and it proved to be one of the finest tools for customer self-service and labeling or arranging data correctly. ### 5. Swivl a good choice for instructors **Rating:** 4.0/5.0 stars **Reviewed by:** Saad S. | Program Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Swivl?** It's interface is quote attractive and is compelling to the user. It is helpful in ll aspects and is easy to use. Creator has given a good time to make it more productive. **What do you dislike about Swivl?** It's marketing is not strong so it's not more popular like teachable. You should focus on its marketing so more people use it and so easier the education for others. **What problems is Swivl solving and how is that benefiting you?** I am talking about the swivl which is a platform for instructors. It helps students find their problem easily and then the solution is also easier to find and so on. ### 6. One of the finest Tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Tara S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Swivl?** My experience with Swivl was fantastic. I have learned and used many new features in my work, and all parts are incredible. They helped me with organizing and labeling my data accurately. **What do you dislike about Swivl?** What I didn't like about Swivl was its speed of execution is little slow other than this, it's the perfect tool. **What problems is Swivl solving and how is that benefiting you?** I have solved many problems with Swivl and all the functions it provides me. I used them all to generate solutions for my customers and correctly label data for future use. ### 7. Swivl is incredible! **Rating:** 4.0/5.0 stars **Reviewed by:** nitya j. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Swivl?** Swivl was the first tool I liked the most. The smooth working of it, and its user interface, etc. We have solved many problems regarding operating data, helping customers with their problems and many more. **What do you dislike about Swivl?** Honestly, I am delighted with this tool. There is nothing that I dislike about it. **What problems is Swivl solving and how is that benefiting you?** Swivl helped us at many places by reducing our work time and giving us desired outputs on time. Our team was satisfied with how efficiently this tool works and quickly manages all the data. ### 8. Unique Tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Kashi s. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2023 **What do you like best about Swivl?** This tool is excellent; it made life easier and saved us time. Quite a valuable tool for any company, it is relevant, unique, easy to use and helpful. It gives output in a short time and provides vast functions. **What do you dislike about Swivl?** There is nothing that I might dislike about this tool. **What problems is Swivl solving and how is that benefiting you?** Swivl has proven valuable and impressive for our company. We organized all the data by labeling it with the help of this tool. Additionally, it helped our company's growth by providing fast service. Also, its interface is excellent. ### 9. "Perfect Tool I came across!" **Rating:** 4.0/5.0 stars **Reviewed by:** Harshali S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Swivl?** It is the perfect AI tool I have come across. It solved many problems for us in no time, and it is pretty efficient to use and easy to understand without any complications. **What do you dislike about Swivl?** No, I haven't found anything different that I would dislike about it. It is a smooth-running tool without any trouble. **What problems is Swivl solving and how is that benefiting you?** I have solved many problems by using this tool, like answering questions put on by customers and labeling valuable data. It saved us lots of time. And it is a fantastic tool. ### 10. Fantastic Experience with Swivl! **Rating:** 4.0/5.0 stars **Reviewed by:** Misha s. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Swivl?** The friendly interface and the unique features that it provides for us are what I like the most about it. **What do you dislike about Swivl?** Sometimes it lags in between while using; other than this, it's a great tool. **What problems is Swivl solving and how is that benefiting you?** I have been using it for quite a long time now, and it helped me with lots of things like data labeling and provided many facilitates while working with daily challenges. It eases the workload. ### 11. Amazing Tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Jahanvi S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Swivl?** It has been proven to be the best AI tool. Our team has been using it for a considerable period, which has helped us immensely. **What do you dislike about Swivl?** We haven't found any issues so far with this tool. It is user-friendly and easy to use. **What problems is Swivl solving and how is that benefiting you?** Our team has solved many problems with all the resources that it provides us. Like, generating automatic answers, which helps us a lot. ### 12. best teacher' teacher **Rating:** 5.0/5.0 stars **Reviewed by:** simmi n. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Swivl?** It has a kind of bookmark by which I can go and revise it again. **What do you dislike about Swivl?** didn't get any complexes,guess i have to use it more **What problems is Swivl solving and how is that benefiting you?** Learning, the content and everything is excellent, helps me in getting professional at work ### 13. Automation at its Best..! **Rating:** 4.5/5.0 stars **Reviewed by:** Kollu S. | Digital Marketing Analyst , Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Swivl?** Swivl helped us automate answers to most repetitive Questions which were being asked by customers during any time of the day. Thus, helping us by reducing the manpower needed to manually send answers through emails or phone calls enhancing the overall efficiency of the service team. **What do you dislike about Swivl?** The Only concern was that the Tool is a little expensive but everything else works wonders. If the price could be dropped that would be great. UI could also be made a little more user-friendly. **What problems is Swivl solving and how is that benefiting you?** Swivl's automatic answers are pretty accurate to the questions being asked leaving the customers satisfied. This automation improves the performance of the sales team by letting them concentrate on other work instead of attending to these repetitive questions. ### 14. Best AI Assistant **Rating:** 3.5/5.0 stars **Reviewed by:** piyush s. | Senior Associate - Application Development, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2022 **What do you like best about Swivl?** The best is that it automates answers to most repetitive Questions that customers asked over business or off days. This improved our team efficiency and reduced the cost to a great extent. **What do you dislike about Swivl?** The drawback is the cost which is Lil higher on the side, also UI has some elements which are a little complex or first-time users and again need training costs. Else it can do wonders. **What problems is Swivl solving and how is that benefiting you?** Our support and sales team face daily challenges to customer common questions they spend the whole day doing that but this automation improves the performance of the team by answering those repetitive questions by itself. ### 15. Swivl tool review **Rating:** 4.5/5.0 stars **Reviewed by:** sravan k. | IT Security Auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2022 **What do you like best about Swivl?** It provides the features to allow students to learn online **What do you dislike about Swivl?** Bit costlier in the market to purchase and no cons further **Recommendations to others considering Swivl:** If u are not much cincerened about money- go for it **What problems is Swivl solving and how is that benefiting you?** Easy to use and very user friendly and it capture the movemnts and facilitates the meeting/training ### 16. What a great product couldn't recommend it enough **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Swivl?** We integrated this recently and its been a great resource for our teams **What do you dislike about Swivl?** nothing really the ui is easy to use and it does what its meant to **What problems is Swivl solving and how is that benefiting you?** Teams integration and helping with efficiency and comms, its been great ## Swivl Discussions - [IS there a way to have multiple people work towards answering questions for my consumers?](https://www.g2.com/discussions/is-there-a-way-to-have-multiple-people-work-towards-answering-questions-for-my-consumers) - 1 comment, 1 upvote - [View Swivl pricing details and edition comparison](https://www.g2.com/products/swivl/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A43%3A56+-0500&secure%5Bsession_id%5D=94970a9b-78db-4f91-bd66-0c2fb8970a5c&secure%5Btoken%5D=0c95900b963f3b2647c23966a54a347d38d4c27e81c9608f050ca58e45f7d36d&format=llm_user) ## Swivl Features **Quality** - Labeler Quality - Task Quality - Data Quality **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Mobile Optimization - Personalization **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Natural Language Annotation** - Named Entity Recognition - Sentiment Detection - OCR **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Speech Annotation** - Transcription ## Top Swivl Alternatives - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) - 4.5/5.0 (3,685 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,490 reviews)