Magentrix Customer Portals Reviews & Product Details

Magentrix is flexible, ready to use out of the box, and easy to customize to our business needs. At Ceragon, we have been using it successfully for two years to provide our customers and partners with a user-friendly portal and easy access to relevant information and resources. Review collected by and hosted on G2.com.

Some areas of the platform could be more intuitive. The reporting and analytics capabilities could also be more flexible, with more options for customized reports. These improvements can make daily portal management easier. Review collected by and hosted on G2.com.

I really enjoy working with Navin Pollard and Sina Sadeghi. They are always willing to help. I like the idea of the Wizard and while I know it is still beta it needs a lot of work still. You need more reporting out of it. Most companies probably want to see what case deflection they could be getting out of using the wizard. Review collected by and hosted on G2.com.

KB articles they are too cumbersome to get into the system. I just want to be able to upload a word document. HTML is a lot of work and add time to getting something posted, looking for something quick and easy. Review collected by and hosted on G2.com.

At Kiteworks, we use Magentrix for a number of different functions which all connect directly to our Salesforce environment:

1) Partner portal - allowing our partners to log cases into the Magentrix portal. This flows directly into our Salesforce Service Cloud environment and integrates pretty seamlessly. We use this for a number of functions:

Partners can log cases which flows directly to Salesforce.

Partners can access Tool Kits and register deals.

The Magentrix UI is very easy to configure and the integration to Salesforce is pretty seamless.

2) Customer portal - We also have the customer portal where partners can log deals and deal registrations.

3) Support - Their support is small, but very responsive. I am especially impressed by their CSM who is very responsive and is able to resolve issues quickly.

4) Costs - Quite affordable given the substantial offering.

5) Implementation cycle - Again, is very configurable, and flexible. They have Sandboxes which are easy to connect to a Salesforce environment. Review collected by and hosted on G2.com.

Standard reporting can be lacking and can be limited to only Administrators. It could be easier to use. Review collected by and hosted on G2.com.

The Magentrix Portal for Salesforce is robust, secure, easy to configure, and feature-rich. The Magentrix Support team is responsive, knowledgeable and professional. Recently, they reached out TO ME when an issue was detected with my configuration instead of the other way around. Review collected by and hosted on G2.com.

My only dislike is that I hadn't discovered and implemented the Magentrix portal years ago! I wasted tons of time and energy trying to get Salesforce Communities up and running, which was an administrative nightmare! Review collected by and hosted on G2.com.

The ability to have a wide knowledge base that connects different departments to employees (Marketing,sales) Great portal for employees Review collected by and hosted on G2.com.

The UI of the site might be a bit confusing but still it's easy to navigate Review collected by and hosted on G2.com.

The platform met our team's needs to deliver a valuable tool to our Clients. Review collected by and hosted on G2.com.

It took us a bit to get started and understand the project's timeline. Review collected by and hosted on G2.com.

Magentrix itself has proven to be a powerful platform. This is usually the best integration with Salesforce I've experienced. And you can add other integrations with an API or Zappier.

In my experience, many app/third-party companies tend to have a noticeable difference in customer service once you sign a contract with them. However, even after our first year and a half with Magentrix, their customer service is just as good, if not better, than it was before we signed the contract. And they constantly follow up with us to make sure we are getting the best use of their platform. Review collected by and hosted on G2.com.

The only problem we had was with SSO. But this was more of the provider's fault since they were outdated.

The only other complaint I have is that the user face of the customer portal is a little outdated and, to my knowledge, not very customizable. Review collected by and hosted on G2.com.

Magentrix has a large number of features and functionality available right out of the box for your portal solution, and their team is more than willing to help configure and customize anything that isn't! Their support team has always been extremely responsive with any issues we've encountered, and we feel confident that their team has our interests at heart! Review collected by and hosted on G2.com.

We would love to see more robust and easier to use reporting mechanisms. Review collected by and hosted on G2.com.

Magentrix offered a healthy balance of out-of-the-box functionality but also a lot of scope for customisation. Not only getting the Magentrix team to customise things for us but it has also opened up enough for myself and our volunteer developers to do stuff ourselves, which is really useful.

The Magentrix team had the ability to problem-solve alongside our needs, even though we were still learning about what our needs were, and had the ability to flex with us.

I'm really happy with the way things are going. It has been very useful to have the ability to just pick up the phone and speak with the team. The support desk, when we were going live, was just taking question after question to get everything sorted out. So all around, it has been really easy. It's much easier than it could have been… Our operations by nature are very difficult to deal with but the Magentrix team has made it as easy as possible for us. It has been much appreciated. Review collected by and hosted on G2.com.

I dislike absolutely nothing about this platform. Review collected by and hosted on G2.com.

Highly flexible and the customization options are endless. Review collected by and hosted on G2.com.

Due to the HUGE amount of customization options, sometimes it can almost be a bit overwhelming. Review collected by and hosted on G2.com.