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elevio by Dixa Reviews & Product Details

Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Epic Games, Loom, AccuWeather and eBay are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial

Seller

Dixa

Discussions

elevio by Dixa Community

Languages Supported

German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Russian, Spanish, Chinese (Simplified)

Overview by

Chris Duell (Director of Engineering at Dixa)

Pricing

Pricing provided by elevio by Dixa.

Regular

$119

Month

Premium

$249

Month

View More Pricing Information

Top-Rated Alternatives

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elevio by Dixa Media

Hub brings user behaviour and your team together to improve the creation of product knowledge.

elevio by Dixa Demo - Guide Users with Hotspots

Positioned anywhere on your page, Hotspots provide instant prompts to inline help. Set them up to disappear after use, or have them stay permanently, it's up to you.

elevio by Dixa Demo - Create Product Knowledge

Help users help themselves. Knowledge can be easily created (or imported) and managed with our in-built content management tool.

elevio by Dixa Demo - Support Globally, with Auto-Translation

With support for over twenty languages, elevio is ready for your articles with a worldwide audience.

elevio by Dixa Demo - Effortless Customer Success, At Scale

The Elevio Assistant and Hotspots intelligently deliver instant contextual support, right within your product.

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Phillip Nørgaard S.

Global Customer Service Manager

Mid-Market (51-1000 emp.)

3/14/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy to use knowledge base"

4.5/5

What do you like best about elevio by Dixa?

It's very easy to create articles and use it, and it's easy to share with your team. Review collected by and hosted on G2.com.

What do you dislike about elevio by Dixa?

You can't customize how it looks very easily so you are a bit locked to their grid unless you get a programmer to help you out. Review collected by and hosted on G2.com.

Johan K.

Small-Business (50 or fewer emp.)

1/11/2022

"Fantastic self-service solution for adding an extra layer of understanding"

5/5

What do you like best about elevio by Dixa?

We just love that 10% of our visitors can help themselves to find answers to questions that might hold them back. Great digital experience. The onboarding and the agile support was impressive. Review collected by and hosted on G2.com.

What do you dislike about elevio by Dixa?

There's nothing we really dislike. But would really be happy if it would be easier to integrate the FAQ inside the existing webpage not having to open a separate tab in another window for loading the FAQ. We have a lot of languages and domains so redirecting them back to the right page is hard. Review collected by and hosted on G2.com.

Recommendations to others considering elevio by Dixa:

They have good integrations to other solutions so transfer the knowledge base is easy. It works well with other systems. Review collected by and hosted on G2.com.

What problems is elevio by Dixa solving and how is that benefiting you?

We are providing answers at the right time and right page for the relevant questions that might arise. Also, it helps us to get the processes documented so it is easier to transfer knowledge to new customers as well employees. I have tried a few solutions and this one is by far the best. An excellent solution to provide contextual support to our customers. Review collected by and hosted on G2.com.

Katherine d.

Knowledge Manager

Mid-Market (51-1000 emp.)

9/13/2021

"Elevio made adding a help function to our own system easy"

4.5/5

What do you like best about elevio by Dixa?

We don't have a lot of developer resources so the fact that I could get the elevio Assistant added to our in-house system with the easy addition of a small snippet of code to our templates - that was gold.

The Helper function is essential to us - without coding, I can put up a pulsing red dot on our system that alerts users to changes.

Being able to embed videos - we haven't done it much, but are going to add them as they can be such a good way to illustrate 'how to' instructions. Review collected by and hosted on G2.com.

What do you dislike about elevio by Dixa?

Not being able to see previous versions of articles

Not being able to collaborate on article content. We have to use Google Docs to draft new articles and to make revisions to existing ones.

I'd like a fuller emoji set - a little thing but we use them a lot! Review collected by and hosted on G2.com.

What problems is elevio by Dixa solving and how is that benefiting you?

1. Proving a 'Help' function on our in-house data capture system

2. The process of creating the content (the articles) is ongoing and invaluable. Previously, that knowledge lived in the heads of various staff. Now it's written down and accessible.

3. Having our processes and practices documented in Elevio made it easier to compile training materials - much of the content was already in articles in Elevio.

4. Having elevio in place has been useful for us in the pandemic - we all had to move to working from home, including call centre agents, who are our main users. The info they need to do their jobs is at their fingertips - they can't just ask the agent next to them anymore. Review collected by and hosted on G2.com.

Allard K.

Mid-Market (51-1000 emp.)

11/20/2020

"We are fans!"

5/5

What do you like best about elevio by Dixa?

We have been using elev.io since 2015 and we have been fans ever since. We love how easy it is to write articles in multiple languages and then make it easily accessible to users in our e-learning platform. Review collected by and hosted on G2.com.

What do you dislike about elevio by Dixa?

There aren't any downsides that would currently make any other supplier a better fit for us. We have an unusual setup that creates an extra challenge both for us and for elev.io (or any other software for that matter). Elevio Support is very helpful in this regard and they even hinted at research that they're doing about possible new features in this area. Review collected by and hosted on G2.com.

What problems is elevio by Dixa solving and how is that benefiting you?

Our users get relevant articles about the features on each page and this really helps them create and publish courses. The search feature is easy to use and will even find the right results if the user misspelt something.

Previous software that we used made it very challenging for us to get the different language versions in sync, this is actually very easy with elev.io.

The statistics and extensive details about article quality help us to optimise the articles. That's something that I haven't encountered in any other software. Review collected by and hosted on G2.com.

Lars R.

Mid-Market (51-1000 emp.)

11/19/2020

"Great software to cover your onboarding & self service needs."

5/5

What do you like best about elevio by Dixa?

Elevio has a clear focus with their features around onboarding & self-help and they work together exceptionally well.

We started off just with the assistant and now started to replace more and more of our existing solutions with elev.io features - for example contact and feedback forms (elevio modules) or the hosted KB.

The implementation and setup was really fast and still there is enough room to customize everything to our products. We ran into issues a few times, but support answered very quickly and helped out. Review collected by and hosted on G2.com.

What do you dislike about elevio by Dixa?

There's nothing we really dislike. Currently the hosted knowledgebase has only one layout (custom CSS / JS is possible). This layout is okay, but we're looking forward to when there are some more customization and layout options available, especially for the start page. Review collected by and hosted on G2.com.

What problems is elevio by Dixa solving and how is that benefiting you?

With the assistant we provide self-help options directly in the software and also streamline the process when customers need to get in touch. With the custom form we have a contact form that sends our support all relevant data on the customer together with the request, allowing our team to handle requests much more efficiently.

We use the assistant as a one-stop solution for all of our in-app help, this includes a contact form, feedback form, help articles, status page for the software and a link to our community. With the custom modules we could combine all these features into one help widget.

Especially having all the help articles and contact options available directly in the software is an amazing benefit to give users quick help when they need it. Review collected by and hosted on G2.com.

Omar Q.

Learning Manager

Mid-Market (51-1000 emp.)

3/9/2021

"Way to make life easier!"

5/5

What do you like best about elevio by Dixa?

Makes it easy to build teams, it's easy to Review collected by and hosted on G2.com.

What do you dislike about elevio by Dixa?

Reporting options I wish it had, such as Review collected by and hosted on G2.com.

What problems is elevio by Dixa solving and how is that benefiting you?

The team of specialists I support has immediate, in-app access to the work instructions they need to succeed in the basic setup of the complex campaigns that they create. It also made it possible for me to assemble a team of app experts who, with their expertise, help me support the rest of the operation in a faster, more meaningful manner. Review collected by and hosted on G2.com.

Kiran K.

Co-Founder & Head of Growth

Small-Business (50 or fewer emp.)

2/24/2021

"Best tool in the market to deliver in-app help!"

5/5

What do you like best about elevio by Dixa?

Elevio has made it super easy to build up a knowledge base of support articles. Overtime we've seen a significant drop in customer support tickets and chats.

It's real power however lies in the flexible in-app embeddable element which can serve up the right help article at the right time. It's light weight and runs very smoothly. Review collected by and hosted on G2.com.

What do you dislike about elevio by Dixa?

There is not a lot to dislike - it's getting better all the time. The team constantly listen and improve the product. Review collected by and hosted on G2.com.

Celeste G.

Co-Founder

Marketing and Advertising

Small-Business (50 or fewer emp.)

2/19/2021

"Amazing tool for enabling support teams and delivering proactive support your customers will love."

5/5

What do you like best about elevio by Dixa?

Ease of installation, point and click customization tools that enable support teams to create frictionless customer experiences, ticket deflection, easy to understand reporting that highlights opportunities to improve experiences Review collected by and hosted on G2.com.

What do you dislike about elevio by Dixa?

There is not a lot to dislike about Elevio. The tool works pretty flawlessly, is intuitive, and a huge enabler. Review collected by and hosted on G2.com.

David A.

Small-Business (50 or fewer emp.)

11/9/2020

"Simple, Flexible and Useful"

5/5

What do you like best about elevio by Dixa?

It was very easy to setup Elev.io and get up and running quickly. Their support is responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about elevio by Dixa?

There are a couple of features that we would like, including the ability to use language translations in the text or articles. Review collected by and hosted on G2.com.

Danny V.

Head of Customer Success

Mid-Market (51-1000 emp.)

1/4/2019

"One of the best tools for self service in app"

5/5

What do you like best about elevio by Dixa?

This is a well designed tool that has just about everything you need for success. Ours easily integrated with ZenDesk Help Center and quickly started providing a path to self service for our users. Its easy to use intuitive to manage and has excellent support. Our favorite feature is ticket deflection which deflects an average of 15% of the total volume. Review collected by and hosted on G2.com.

What do you dislike about elevio by Dixa?

As a smaller company they move a bit slower than larger ones but this can also be a strength in that they are more than willing to help you. Review collected by and hosted on G2.com.

Recommendations to others considering elevio by Dixa:

If you do your research you'll find that most other tools require dev work and integration help but this is extremely simple with a quick ROI and TTV Review collected by and hosted on G2.com.

What problems is elevio by Dixa solving and how is that benefiting you?

Self service, onboarding, bringing learning into the flow of work. All of these have been key and in just 3 months we've cut our ticket volume from 16k to 5k. Review collected by and hosted on G2.com.