We've been on Widen for about two years so far and it has been great! Back before we were with Widen, we could make due with what we had...barely. Our team sat down with all the stake holders who would be using it on a regular basis and mapped out our needs, wants, etc., and then started doing some research. We went through three or four DAM system and had representatives from these companies explain what their systems could do, but they always seemed lacking, especially with the price tag they were quoting.
Some of them we did like, but there would have to be equipment that was brought in to hold the assets and such, which would be ok, but then we would have to maintain the equipment. And then if there is an equipment issue we would likely have to wait for a representative to come fix it and hope it works. Just too much hassle for something we basically wanted to put assets on and keep them there for distribution.
Then enter Widen. From the first demonstration of what their system can do, and the abilities we would have with setting permissions and distributing all the image, audio, and video assets, we were giving each other high-fives. Literally, we had the phone on mute and were high-fiving each other over and over again! The on-phone rep from Widen had no idea.
We LOVED that we could upload assets onto Widen's cloud and our trainers all over the world could easily search, preview, and download any files we allowed them to. And there is zero maintenance on our end, other than uploading the assets, setting permissions, and making sure the proper metadata is typed in. And any time we have had an issue, Widen has been great about making sure a representative is there to help walk us through it.
So, now we're into Widen about two years and I almost forget it's there sometimes. Whenever there was a video request, we had to manually get a video out to a trainer or someone, which takes time that we don't seem to have. Now, they can just log onto Widen, search for an asset, and download it.
Seriously, get a Widen representative on the phone see what they can do for you.
Update 2016/11/23 — still going strong on Widen. Love this service and how easy it is to upload, tag, and get things out to our trainer community. Just a few weeks ago I was contacted by someone on the other side of the country needing a different version of a video to show to clients. I uploaded it and messaged back to search Widen again for it in under 30 mins. A couple of months ago I was contacted by our marketing team who needed a video we had recorded to be sent to a contact of theirs, but we couldn't just upload it on youtube, because we didn't have any sort of rights for distributing it, and we needed the video to not be available until the end of time. So, I uploaded it, put on some specific permissions and set an end date for the video to expire in a month so I wouldn't have to remember to take it down. Worked like a charm.
The support team is super helpful when we've had issues and periodically reaches out with emails and such to see if we need anything. I think it's a good, solid service for the modern media mogul.
The major selling points for us:
—no equipment to maintain
—web accessible anywhere in the world
—no extra money for version upgrades
—ability to preview videos, and it's a pretty good looking video preview
—ability to add permissions to each file
—ability to convert video file types on the fly
—super easy to search and find assets