Acquia DAM (Widen) Reviews & Product Details

Acquia is a simple but effective powerhouse when it comes to metadata and structure. It's easy to set up taxonomies that can be customized for different assets types and totally configurable from the Admin panel. It's a simple but effective interface for Admins to build their DAM to suit their business needs.

The real-time chat with Support is a very good service offered to quickly resolve issues. Review collected by and hosted on G2.com.

Acquia could improve the tools available to build customized user dashboards for internal users as well as the tools available to build customer-facing dashboards or so-called portals. Review collected by and hosted on G2.com.

Acquia DAM provides strong metadata governance, fast bulk operations, and accurate search results. The UI is intuitive for agencies, which speeds onboarding and improves upload quality. Reliability is excellent with consistent performance and no outages. Portals and Collections simplify distribution to external partners, and rights/expiration controls reduce compliance risk. The API framework makes integrations straightforward, allowing us to automate ingestion, metadata updates, and downstream delivery to CMS and e-commerce systems.

The portals are very handy in offering a curated approach for an organization. Review collected by and hosted on G2.com.

Would like to have Triggers an Actions thats customizable to a user. Review collected by and hosted on G2.com.

The Acquia Collective provides robust administrative tools that allow us to manage and separate multiple unit asset groups and their roles. It also provides a pleasing user interface that makes it easy for users to quickly get started in finding assets. Best of all, Acquia's customer service has been excellent, providing quick assess to a knowledgeable, friendly and most importantly living, breathing real people on the other end. Add to that ongoing webinars, user groups and feature updates and its easy to find answers and support to grow our DAM. Review collected by and hosted on G2.com.

I would like to see more ability to customize some of the administrative tools, mainly in the area of sandboxing admin permissions. Allowing a unit admin to manage more options for their users and asset group while keeping them strictly in their lanes would be helpful. User-customizable upload profiles (without admin access) with the same restrictions would also be helpful. Review collected by and hosted on G2.com.

I find the metadata and asset details in Acquia DAM (Widen) hugely helpful for tracking and sorting files by industries and product types. The ability to add and edit details with such precision makes organizing our creative media files especially easy. I also appreciate the capability to pull XLS sheets sorted by media type and asset category for auditing purposes. This level of detail aids significantly in maintaining an organized library of digital assets. The collections feature is instrumental when sharing groups of files with users, further streamlining the process of distributing media. Once the initial setup process of Acquia DAM (Widen) is completed, using it becomes very smooth and intuitive, making my workflow more efficient. Review collected by and hosted on G2.com.

Sometimes there are so many data fields and options, it's not entirely clear what is affecting what. Review collected by and hosted on G2.com.

I appreciate how Acquia DAM (Widen) allows us to store all of our digital assets in one centralized location, making it incredibly convenient to organize and access necessary files. The ability to easily share collections with outside agencies and external individuals enhances our collaboration efforts significantly. I find the creation and management of collections to be a powerful feature, as it permits us to organize asset groups effectively and ensures that only the marketing team uses the platform, maintaining a structured and secure environment. Moreover, our sales team particularly loves the customer portal, which I believe streamlines their workflow and provides a user-friendly interface for accessing the relevant tools and information. Review collected by and hosted on G2.com.

I find the search functionality challenging, as people often struggle to find items using the search tool. Additionally, there are issues with optimizing categories, although this might be partly due to internal organizational practices. Review collected by and hosted on G2.com.

I like how customizable Acquia DAM (Widen) is, allowing us to tailor the experience to both internal and external users effectively. This flexibility ensures everyone gets what they need from the Digital Asset Management system, without accessing anything beyond their requirements. I find the tool intuitive when it comes to sharing externally and setting up access for others. The organization of assets for future usability and maintaining a healthy asset ecosystem, with archival considerations in mind, works particularly well, especially given the multiple business units across the enterprise. Review collected by and hosted on G2.com.

I am encountering issues with the collections page and portals in Acquia DAM (Widen). The accessibility of collections is inconsistent depending on whether they are linked or integrated into the portal, with the latter being much easier for external users to navigate. Additionally, download times are often exceptionally long, and this does not appear to be related to caching, which can hinder productivity. Review collected by and hosted on G2.com.

I like the advanced search feature of Acquia DAM (Widen), which we use quite extensively. Customizing dashboards based on users is another aspect I appreciate, as it holds significant potential for streamlining our work processes, and I plan to assess and redesign them for greater efficiency. Additionally, I am intrigued by the facial recognition feature and its potential to enhance our workflow, even though I haven't integrated it fully yet. The system has made finding assets considerably easier, reducing the frequency of requests like 'where can I find a photo of X' significantly, signifying its impact on improving workflow and ease of access. Review collected by and hosted on G2.com.

I wish I could customize the navigation bar more to improve user experience. The current setup does not allow for a dynamic approach where higher-level metadata fields can lead to more specific options as filtering progresses. This customization would enhance usability. The new AI features are not satisfactory; the free Copilot is not very useful because it fails to understand or learn from our specific DAM data, which could frustrate users. Additionally, the free AI tags are inaccurately labeling items, which undermines the system's reliability. The initial setup of Acquia DAM (Widen) was not very easy. Despite choosing Acquia for its promised setup support, we had to redo much of it due to our inexperience and some guidance that may not have perfectly suited our needs, such as limiting metadata values per field, which conflicted with our requirements. Review collected by and hosted on G2.com.

I really like the organization and portal features of Acquia DAM (Widen). The system allows us to maintain all our digital assets in one place efficiently, which is crucial for keeping everything organized and accessible. Additionally, the ability to assign roles and permissions for asset visibility enhances our control over who can access various digital assets, which is incredibly beneficial for managing our resources. The portal feature stands out as it enables users, who do not typically have direct DAM access, to view necessary assets. This functionality is instrumental, particularly for streamlining processes related to our website and promotional activities. The improved organization helps our team stay coordinated and manage our assets more effectively, contributing positively to our overall productivity. Although the initial setup involved a learning curve, the process now feels effortless, making the transition worth it. Review collected by and hosted on G2.com.

Sometimes the search functionality is a little funny. When you search for one thing, multiple (non-alike) items will pop up which makes searching for assets difficult. There was a learning curve when it came to setting everything up. Review collected by and hosted on G2.com.

Centralized asset management: Acquia DAM gives you a single, cloud-based repository to store everything — images, videos, documents, logos, product art, brand guidelines, and more. That means no more hunting across drives, emails, or shared folders.

Integration with tools & systems: Acquia DAM offers many pre-built integrations (or via API) with CMS platforms (e.g. if you run websites), creative tools, e-commerce platforms, marketing automation — helping digital assets flow naturally from creation → storage → distribution. Review collected by and hosted on G2.com.

Complex Setup & Long Implementation

Initial onboarding is not fast, Requires Metadata schema design, Taxonomy, building, User role architecture, Workflow mapping. Also - User Interface Feels Dated Compared to Newer DAMs Review collected by and hosted on G2.com.

I use Acquia DAM as our single source of truth for media assets and customer agreement forms. It effectively addresses the issue of data storage sprawl by enabling us to keep all files centralized, enhanced with custom and useful metadata. One of the standout features for me is the API, which I find advantageous due to my software development background. This allows me to integrate the DAM system with almost any other application seamlessly. This integration capability is crucial, as it supports our current workflows with tools like Wrike and SmartSheets, and has previously allowed me to integrate with numerous custom applications in different job roles. I also recall that, based on my experience at my last company, the initial setup of Acquia DAM (Widen) was exceptionally smooth and efficient, thanks to the hands-on support from the Widen staff. This contributed greatly to a positive implementation experience. Review collected by and hosted on G2.com.

I want more reporting/analytic capabilities and more ways to manage portals. Review collected by and hosted on G2.com.