SearchStax Reviews & Product Details

We switched to SearchStax and SOLR from Azure Search when we upgrade Sitecore from 9.2 to 10.1. We xperienced:

1. Excellent on boarding process.

2. Weekly check in meetings leading up to go-live.

3. Fast resoltion of issues and answers to questions.

4. 24/7 support.

5. More accurate ordering or seach items than Azure search.

6. Consistant search results.

7. Faster search results. Review collected by and hosted on G2.com.

We haven't experienced too much we've disliked but if I were to be picky:

1. We'd like the ability to clear the search indexes on our own. Our Dev environment was under specked (probably our fault), and we kept running out of disk space, meaning our rebuilds failed.

2. The ability for anyone in our organisation to view the details of any support tickets logged by anyone within our organisation. Review collected by and hosted on G2.com.

SearchStax has a full-featured technical stack. The team is continually working to mature and improve it with meaningful features and understandable analytics. There are multiple implementation options, from drop-in UX Accelerator code to custom apps driven by their API. The API documentation is clear and helpful. You can aggregate data from across a variety of architectures without expensive connectors for your integration. It's a great product for improving customer experience and content performance. Review collected by and hosted on G2.com.

The crawler itself isn't as fast as some on the market so iterations on the crawler settings can take a little longer. Review collected by and hosted on G2.com.

I appreciate SearchStax's outstanding customer service. Their team is always responsive and provides thorough support whenever we have questions or issues. Additionally, the platform is user-friendly and highly efficient, which has significantly improved our search capabilities. The reliability and performance of SearchStax have been top-notch, ensuring our projects run smoothly. Overall, using SearchStax has been a great experience with clear benefits to our operations. Review collected by and hosted on G2.com.

The price for startups is one of the bigger expenses but it is critical for operations. Review collected by and hosted on G2.com.

We've been using SearchStax for several years now, and they've proven to be an exceptional partner in managing search services for our website, which caters to over 4.8 million users. Initially, we managed our search infrastructure on-premise, which was very challenging due to both issues and a lack of internal expertise. However, since switching to SearchStax, whenever we've encountered a problem or opened a support ticket, their team has been incredibly responsive and provided the assistance we needed. The uptime of their service has also been outstanding. Review collected by and hosted on G2.com.

No downsides. The only feedback we have is for SearchStax to support the latest versions of Sitecore more promptly upon their immediate release. Review collected by and hosted on G2.com.

Many products in this space are trying to be all things to all people. A search product doesn't also have to be a CMS and a page builder and one-stop-shop for all things digital. The SearchStax product offering is straightforward and high quality.

The SearchStax team is also very responsive. The time between first inquiry and call with their partnership team was a matter of days, where other companies didn't respond for weeks or still haven't responded. In every interaction since, we've felt supported – from calls with subject matter experts, access to documentation or the ability to ask dumb questions. Review collected by and hosted on G2.com.

Deprecating the Theme Editor seems like cutting off a potential entry point to new customers. Having a pre-built and fairly standard theme to start with is a great way to focus on the more interesting and nuanced aspects of search customization. I'd like to see the Theme Editor come back in some way. Review collected by and hosted on G2.com.

I initially reviewed SearchStax in 2022, shortly after the redesign of Nashville.gov, when we integrated SearchStax's search interface into our new site. Since then, our satisfaction with their products has only grown. Their team actively listens to our feedback and has implemented features that have significantly enhanced the value of their tools. They continuously introduce new capabilities, such as machine learning and AI, which have greatly improved our users' ability to quickly and easily find content. Our customer representative regularly reviews our analytics and provides valuable recommendations for optimizing our search functionality. Our partnership with SearchStax exemplifies a successful and productive collaboration! Review collected by and hosted on G2.com.

I seriously can't think of a single thing that I didn't like about our past or current experience with SearchStax. Review collected by and hosted on G2.com.

Platform stability and superb customer support. Review collected by and hosted on G2.com.

Communication for support tickets is done through email which can make it difficult to share with the team or get them involved. Review collected by and hosted on G2.com.

Once installed and working, it was extremely simple to create a search page. What would take multiple days in Coveo I could replicate in 30 minutes with SearchStax

The entry point pricing for Search Stax is very affordable.

While it does not possess ALL of the functionality of Coveo, we found that very few implementations actually need that those advanced features. Review collected by and hosted on G2.com.

Our first implementation was using Sitecore 10.4 in Docker containers and it did not work. I spent a lot of time working with their excellent tech support staff identifying the problems until they released a new container image.

With Coveo, we can have seperate indexes for web and master databases, with SearchStax, you get only one.

Every environment is another App, so if you have 3 devs and 3 environment (prod/qa/dev), you need 6 apps. This can start to become costly. With Coveo devs had free instances.

The ability to crawl external sources is an additional cost.

Some of the advanced functionality of Coveo are not available. Review collected by and hosted on G2.com.

We have a small technology team with limited experience in SOLR's intricacies. Partnering with SearchStax for our SOLR implementation has eased the burden of needing in-house expertise, providing us with peace of mind knowing we have expert support when troubleshooting issues. The level of assistance we've received has consistently exceeded our expectations. Review collected by and hosted on G2.com.

There were a few hiccups during implementation that might have been avoided with earlier identification in the discovery process. While hindsight is 20/20, this experience offers a valuable opportunity for both SearchStax and new companies adopting their platform to learn and improve future implementations.w Review collected by and hosted on G2.com.

The level and quality of services. SearchStax team is committed to delivering a working solution. As soon as the solution is in place the customer will spend minimum to no effort to manage the service. Finally, the service portfolio is rich and versatile and should cover the needs of every enterprise customer. Review collected by and hosted on G2.com.

I have not had any complaints with SearchStax services. Review collected by and hosted on G2.com.