--- title: Khoros Social Media Management Reviews meta\_title: 'Khoros Social Media Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 121 reviews by the users' company size, role or industry to find out how Khoros Social Media Management works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 121 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Khoros Social Media Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Khoros Social Media Management but has limited features. Are you part of the Khoros Social Media Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Khoros’ industry leading social media management makes it easy for brands to engage with their fans, followers and customers across all the major social channels. The solution delivers listening, publishing, 1-to-1 or 1-to-Many engagement and analytics — so you can get more done in less time and easily adapt to market change. Khoros makes it easy for global teams to unify channels, configure unique workflows, and govern everything from content to users. Our customers enjoy greater efficiency, campaign performance, and ultimately — peace of mind. Key benefits include: Seamless deep listening and engagement Digital and social teams can access listening intelligence right alongside their planning & publishing tools — and engagement teams can seamlessly listen for and identify high value conversations, then one-click to respond or moderate, putting insights and action right at their fingertips. End-to-end social engagement across organic and paid channels Track brand mentions, trends, and competitors in 187 languages across millions of sources, and quickly launch cross-channel paid and organic social campaigns to maximize content value while managing all inbound mentions, engagements, comments, posts, and direct messages. All from one dashboard. Unified governance supported by AI Manage published and scheduled content from across channels, teams, and sources in one centralized location to ensure a consistent brand voice is always maintained. Define customizable workflows and rules for content from origination to publishing, and leverage AI to recommend optimal publishing times, block profanity, and generate text. Protect your brand and mitigate risk Centralized visibility and control over account access, content approval, and teams means protecting brand equity at scale. Stay on top of any crisis by understanding when crises are emerging, and how and when to engage using real-time data and custom notifications. Measure what matters Translate your social performance to metrics that matter to your business and drive tangible ROI. Analyze paid and organic results across every channel, post, and conversation. Use templates, custom metrics, and historical benchmarking to drill into performance for varying stakeholders. * * * Seller [Ignite Enterprise Software Solutions](https://www.g2.com/sellers/ignite-enterprise-software-solutions) Discussions [Khoros Social Media Management Community](https://www.g2.com/products/khoros-social-media-management/discuss) Solution Type All-in-One Overview by Jaina Shah Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 29 months [ View More Pricing Information ](https://www.g2.com/products/khoros-social-media-management/pricing) ## Top-Rated Alternatives [ ![Hootsuite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hootsuite") Hootsuite 4.3/5(7,405) ](https://www.g2.com/products/hootsuite/reviews) [ ![Sprout Social](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sprout Social") Sprout Social 4.4/5(6,870) ](https://www.g2.com/products/sprout-social/reviews) [ ![Sprinklr Social](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sprinklr Social") Sprinklr Social 4.1/5(1,217) ](https://www.g2.com/products/sprinklr-social/reviews) [ View All Alternatives ](https://www.g2.com/products/khoros-social-media-management/competitors/alternatives) ## User Insights Average based on 121 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Mid-Market (51-1000 emp.) 4/9/2026 "Feels Slightly Behind" 3.5/5 What do you like best about Khoros Social Media Management? Routing and rules are easy to use. Easy to intergrade pages. Performance is good. Review collected by and hosted on G2.com. What do you dislike about Khoros Social Media Management? UI could look better and be more user friendly. Would prefer more rule options Review collected by and hosted on G2.com. What problems is Khoros Social Media Management solving and how is that benefiting you? Was good for social media moderation and community engagement Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Music](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Music") UM Verified User in Music Mid-Market (51-1000 emp.) 8/8/2025 "An effective tool for facilitating customer interactions via social media platforms." 5/5 What do you like best about Khoros Social Media Management? What I love most about Khoros is its super simple interface that makes it really easy to use. Review collected by and hosted on G2.com. What do you dislike about Khoros Social Media Management? It would be beneficial if Khoros could offer us the option to adjust the font size within the tool. Nonetheless, I appreciate most of its features. Review collected by and hosted on G2.com. What problems is Khoros Social Media Management solving and how is that benefiting you? It enables us to serve and support our customers effectively. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Akshay Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshay Y.") AY Akshay Y. Software Developer - 2 Small-Business (50 or fewer emp.) 5/6/2024 "The best monitoring tool for social media management." 4/5 What do you like best about Khoros Social Media Management? I was doing freelancing for one my friends, he has his own business and he was creative director over there. After a research to manage their social media channel, I got to know about Khoros, and we started using one of the feature, which is Social Median Management. To be honest, posting a content across many of us social channel was really less time consuming. And also we used schedule our posting time. Another thing was tracking the comments on the contents and mentions too. Review collected by and hosted on G2.com. What do you dislike about Khoros Social Media Management? So far, as we have very small group of people, we found it as a somewhat expensive. And documentation should be more clear and concise. Because, no one wants to spend more time to learn the new platform. Overall I found it as a good platform. Review collected by and hosted on G2.com. What problems is Khoros Social Media Management solving and how is that benefiting you? As I discussed, managing social media is easy than what appointing a people. We could now manage our content delivery across multiple social accounts. So far, we're using this feature only. Review collected by and hosted on G2.com. Show More 1/31/2025 Validated ReviewerIncentivizedSource: G2 invite ![Yasser L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yasser L.") YL Yasser L. Social Media Customer Support Enterprise (\> 1000 emp.) 10/18/2024 "The welfare usage of Khoros as a medium for support" 4/5 What do you like best about Khoros Social Media Management? The tool provides accurate volume of queues and also the option to get back to your conversations. Review collected by and hosted on G2.com. What do you dislike about Khoros Social Media Management? The tool sometimes has issue like tagging jira tickets and also automatically logs out due to no response. Review collected by and hosted on G2.com. What problems is Khoros Social Media Management solving and how is that benefiting you? The issue about khoros logging out the system as soon as this has been fixed we can keep our availability rate going normal. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Alba P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alba P.") AP Alba P. Advisor Small-Business (50 or fewer emp.) 7/12/2024 "Good platform for interacting with customers through social media" 4/5 What do you like best about Khoros Social Media Management? Khoros is userfriendly, you will see which social media customers are using to contact you, also it provides all the details about customer's account and also you can save notes. Review collected by and hosted on G2.com. What do you dislike about Khoros Social Media Management? What I do not line is the notification system. Sound is very poor, they should include more options for listening notifications. Review collected by and hosted on G2.com. What problems is Khoros Social Media Management solving and how is that benefiting you? It helps to connect directly with customers and provide them the assistance in real life time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Y. S. E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Y. S. E.") YE Y. S. E. CEJ Strategy & Orchestration Expert | Region Emerging Markets (REM) Mid-Market (51-1000 emp.) 5/18/2023 "Global Tool that works fine" 4/5 What do you like best about Khoros Social Media Management? While I was working at BMW Turkey, Khoros was the tool that Global Marketing Team which is based in Munich upload all the social media assets so that our agency can use it easily, I was in between guy between agency and the global marketing team, I have had a user account where I onboard the agency people first. Review collected by and hosted on G2.com. What do you dislike about Khoros Social Media Management? The search mechanism was not working great because sometimes global send us two assets such as IMG779 and IMG778, I know that sometimes we are having hard time to find both of them even my search query was starting with IMG77.. Review collected by and hosted on G2.com. What problems is Khoros Social Media Management solving and how is that benefiting you? Imagine you are getting 30 GB of social media packages every month from global marketing team, if there were no Khoros having them downloaded and then transferred to agency people would be mess, not only it will take time but also due to company firewalls it would be too difficult. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite LR Lilian R. Enterprise (\> 1000 emp.) 2/10/2023 "Khoros as a publishing and monitoring tool" 4.5/5 What do you like best about Khoros Social Media Management? By connecting all our social media accounts we are able to plan easily and in advance our publications and be sure to monitore all comments that are related to our brand. Review collected by and hosted on G2.com. What do you dislike about Khoros Social Media Management? Khoros Marketing doesn't include TikTok for the Inbox part. Which means community managers have to check comments natively. Fortunately Khoros Care does if you subscribe to this "add-on". Review collected by and hosted on G2.com. What problems is Khoros Social Media Management solving and how is that benefiting you? Merging all our social media accounts into one platform is a time saving in term of publishing and comments monitoring. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 8/22/2023 "Helps me create awesome social media campaigns!" 4/5 What do you like best about Khoros Social Media Management? Easy to use, organized way to see engagement. Makes me feel very connected! Review collected by and hosted on G2.com. What do you dislike about Khoros Social Media Management? Sometimes lags a bit and the over page speed experience can improve. Review collected by and hosted on G2.com. What problems is Khoros Social Media Management solving and how is that benefiting you? Easy to track the engagement and allows me to understand on what areas to improve on for the campaigns Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MA Monica A. Mid-Market (51-1000 emp.) 2/10/2023 "A good user experience" 4/5 What do you like best about Khoros Social Media Management? It's very user-friendly and easy to navigate. Review collected by and hosted on G2.com. What do you dislike about Khoros Social Media Management? Occasional glitches in putting draft holds on the content calendar. Khoros analytics could also go a little more in-depth. Review collected by and hosted on G2.com. What problems is Khoros Social Media Management solving and how is that benefiting you? We have a large organization with a lot of social media managers. Khoros helps us collaborate in one place and see all that we're working on. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JB Jayde B. Sr. Marketing Program Manager Enterprise (\> 1000 emp.) 2/28/2023 "I would not reccomend Khoros." 1.5/5 What do you like best about Khoros Social Media Management? I enjoyed the calendar feature. You can see drafts and scheduled posts. Review collected by and hosted on G2.com. What do you dislike about Khoros Social Media Management? The system is not intuative. You can only specific action items in one way. It takes too much time to learn the outdated system. Review collected by and hosted on G2.com. What problems is Khoros Social Media Management solving and how is that benefiting you? It solved the basic need to have a social media presence for our company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Khoros Social Media Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Khoros Social Media Management ](https://www.g2.com/products/khoros-social-media-management/discussions/new) GU Guest User What is Khoros Marketing used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-khoros-marketing-used-for) [ View all Discussions ](https://www.g2.com/products/khoros-social-media-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 29 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/khoros-social-media-management/pricing) Khoros Social Media Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e04e4aaf59fc62bd4dc642ca5765f978/sprinklr-social.png "Product Avatar Image") Sprinklr Social 4.1/5(1,217) [ Compare Now ](https://www.g2.com/compare/khoros-social-media-management-vs-sprinklr-social) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_08a27fd962385397af485715bafa7bf3/brandwatch-social-media-management.jpg "Product Avatar Image") Brandwatch Social Media... 4/5(983) [ Compare Now ](https://www.g2.com/compare/brandwatch-social-media-management-vs-khoros-social-media-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27d18249c711c0d304ca5d36a67d3149/sendible.png "Product Avatar Image") Sendible 4.5/5(905) [ Compare Now ](https://www.g2.com/compare/khoros-social-media-management-vs-sendible) ##### ##### Khoros Social Media Management Features Social Management Social Analytics Social Publishing Campaign Optimization Content & Collaboration Content Calendar Content Library Shared Inbox Monitoring & Listening Social Measurement Influencer Identification Data Management & Analysis Sentiment Analysis Social Reporting [ View More Features ](https://www.g2.com/products/khoros-social-media-management/features) ##### Categories on G2 [Social Media Management](https://www.g2.com/categories/social-media-mgmt)[Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) ##### Explore More [Most secure password app for companies](https://www.g2.com/discussions/most-secure-password-app-for-companies-which-one-stands-out)[What are the best electronic trial master file platforms for clinical sites managing training compliance and approval workflows across multiple departments?](https://www.g2.com/discussions/what-are-the-best-electronic-trial-master-file-platforms-for-clinical-sites-managing-training-compliance-and-approval-workflows-across-multiple-departments%20)[Which cloud workload protection platforms do CISOs actually keep using long-term despite the initial complexity of dealing with large alert volumes?](https://www.g2.com/discussions/which-cloud-workload-protection-platforms-do-cisos-actually-keep-using-long-term-despite-the-initial-complexity-of-dealing-with-large-alert-volumes%20) [Best chatbot builder for software companies](https://www.g2.com/discussions/best-chatbot-builder-for-software-companies)[Which audience intelligence platforms are worth using for a brand that wants to understand how their target audience compares to competitors' audiences without a full market research engagement?](https://www.g2.com/discussions/which-audience-intelligence-platforms-are-worth-using-for-a-brand-that-wants-to-understand-how-their-target-audience-compares-to-competitors-audiences-without-a-full-market-research-engagement%20)[Pros and Cons Details](https://www.g2.com/products/khoros-social-media-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)