Best Conversation Intelligence Software - Page 4

How Many Conversation Intelligence Software Products Does G2 Track?

Total Products under this Category: 238

Category Stats (Sep 2026)

  • Average Rating: 4.63/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Heylee (+5.56%) - Among all products in this category, Heylee recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Conversation Intelligence Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 122,200+ Authentic Reviews
  • 238+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversation Intelligence Software

G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence

Highlighted products: Gong, Fathom, HubSpot Sales Hub, Agentforce Sales (formerly Salesforce Sales Cloud), GTM Studio - Powered by ZoomInfo, Talkdesk, Substrata, and Nooks.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&focus%5B%5D=nooks)

Outdoo AI

Outdoo is an enterprise AI roleplay and training platform specifically designed for customer-facing teams, aimed at transforming training into actionable skills and measurable revenue outcomes. By integrating AI Tutor-led learning, pre-call roleplays, real customer interactions, and post-call evaluations, Outdoo effectively bridges the gap between preparation and performance, ensuring that teams are well-equipped to engage with clients effectively. This platform is particularly beneficial for organizations that prioritize structured coaching and performance measurement. Targeting customer service representatives, sales teams, and other client-facing roles, Outdoo provides a comprehensive solution for enhancing communication skills and customer engagement strategies. By utilizing realistic roleplay scenarios that reflect actual customer interactions, teams can practice and refine their skills in a safe environment, ultimately leading to improved results in real-world situations. Outdoo's key features include AI roleplay simulations that are grounded in authentic customer scenarios, allowing users to experience various personas and situations. The platform also offers unified scorecards that standardize assessments across both training and live interactions, providing a consistent framework for evaluating performance. Personalized micro-learning paths are tailored to address specific skill gaps, ensuring that each team member receives targeted training that aligns with their developmental needs. Additionally, manager dashboards facilitate tracking of readiness and coaching effectiveness, enabling leaders to support their teams more effectively. With over 120 integrations, including support for SCORM and xAPI, Outdoo seamlessly connects with existing Learning Management Systems (LMS), Customer Relationship Management (CRM) tools, and conversation intelligence platforms. This interoperability allows organizations to leverage their current technology stack while enhancing their training capabilities. Trusted by more than 250 enterprises globally, including notable names like Globe Life and Keller Williams, Outdoo has established itself as a leader in customer satisfaction, as evidenced by its top ranking on G2. Overall, Outdoo stands out in the realm of enterprise training solutions by providing a holistic approach that links training directly to real-world performance outcomes. Its innovative use of AI and roleplay not only prepares teams for customer interactions but also fosters a culture of continuous improvement and accountability, making it an essential tool for organizations looking to enhance their customer engagement strategies.

Average Rating: 4.6/5.0

Total Reviews: 170

How Do G2 Users Rate Outdoo AI?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.8/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Outdoo AI?

  • Seller: Outdoo AI
  • Year Founded: 2022
  • HQ Location: San Francisco, US
  • Twitter: @OutdooAI
    68 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Medium, 45% Small

What Do G2 Reviewers Say About Outdoo AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Outdoo AI, finding it straightforward to implement and navigate effectively.
  • Users find Outdoo AI to be a helpful tool for mastering calls and improving sales pitches effectively.
  • Users value the recording feature of Outdoo AI, enabling efficient review and improvement of remote sales meetings.
  • Users value the detailed call summaries and records from Outdoo AI, enhancing focus during meetings and improving follow-ups.
  • Users value the AI-generated call summaries for their efficiency and clear insights on meeting discussions.
Cons
  • Users experience call issues with Outdoo AI, such as unfair grading and inconsistent call participation.
  • Users report accuracy issues with Outdoo AI's call ratings, leading to inconsistencies in call assessments.
  • Users experience AI inaccuracy, reporting discrepancies in call ratings and missed inputs during outbound interactions.
  • Users note a lack of customizable features in the dashboard and limited CRM integration capabilities with Outdoo AI.
  • Users experience occasional recording issues, including delayed analysis, inaccurate transcriptions, and lack of notification for recordings.

What Are Recent G2 Reviews of Outdoo AI?

Clari

Clari+Salesloft is a category-transforming AI company architecting the future of revenue. By building the world’s first Predictive Revenue System, we help organizations move beyond fragmented applications and systems of record to a model that continuously drives and adapts revenue execution. Our platform captures deal data signals, and uses tailor-built AI to create the right context and drive action across sales teams. Instead of disconnected insights and siloed workflows, sales teams operate with shared understanding, faster decisions, and execution that stays aligned to the business. Trusted by thousands of enterprises including Adobe, 3M, IBM, and Zoom, Clari+Salesloft powers the forecast, surfaces pipeline risk, and drives proactive execution—returning thousands of hours to the field and enabling predictable, scalable growth.

Average Rating: 4.6/5.0

Total Reviews: 5,518

How Do G2 Users Rate Clari?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.1/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Clari?

  • Seller: Salesloft
  • Year Founded: 2011
  • HQ Location: Atlanta, GA
  • Twitter: @Salesloft
    18,437 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,098 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Account Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Medium, 41% Large

What Do G2 Reviewers Say About Clari?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Clari, noting its intuitive interface and seamless forecasting capabilities.
  • Users value the ease of use in Clari's forecasting, allowing seamless updates and tracking of quotas.
  • Users value Clari's seamless Salesforce integration and real-time updates, enhancing sales focus and workflow efficiency.
  • Users value the Salesforce integration in Clari, enabling efficient access to comprehensive account-level data.
  • Clari's user-friendly admin features simplify management and forecasting, enhancing our ability to plan and execute effectively.
Cons
  • Users face customization limitations with Clari, finding it challenging to tailor the product to unique business needs.
  • Users find limited customization options in Clari hinder their ability to tailor it to specific business needs.
  • Users find the learning curve challenging due to upfront configuration and occasional UI confusion, despite its ease of use.
  • Users find missing features in Clari, particularly with filtering options and limited customization for Salesforce integration.
  • Users experience inconsistencies in Salesforce integration that can lead to confusion and hinder effective decision-making.

What Are Recent G2 Reviews of Clari?

What Are G2 Users Discussing About Clari?

Level AI

Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth.

Average Rating: 4.6/5.0

Total Reviews: 212

How Do G2 Users Rate Level AI?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.9/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.9/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Level AI?

  • Seller: Level AI
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Mountain View, US
  • Twitter: @TheLevelAI
    204 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    221 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Quality Analyst, Supervisor
  • Top Industries: Consumer Services, Food & Beverages
  • Company Size: 56% Medium, 33% Large

What Do G2 Reviewers Say About Level AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Level AI, facilitating quick access to transcripts and customization options.
  • Users find Level AI's smooth assistance and layout extremely helpful for enhancing customer interactions and QA processes.
  • Users highlight the enhanced efficiency in accessing and analyzing customer interactions, significantly improving support processes.
  • Users appreciate the clean and intuitive interface of Level AI, enhancing efficiency and user experience.
  • Users commend the accurate and context-aware responses of Level AI, significantly enhancing customer interactions and satisfaction.
Cons
  • Users find the inaccuracy in AI QA scores frustrating, as it hampers effective monitoring and evaluation processes.
  • Users express frustration with the slow performance of Level AI, impacting real-time updates and monitoring efficiency.
  • Users express frustration with accuracy issues in AI QA scores, impacting overall evaluation efficiency and clarity.
  • Users experience occasional translation accuracy issues, especially with accents, affecting the quality of insights derived.
  • Users experience AI inaccuracy issues, leading to trust problems with transcripts and delayed call monitoring.

What Are Recent G2 Reviews of Level AI?

What Are G2 Users Discussing About Level AI?

evaluagent

evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers.

Average Rating: 4.5/5.0

Total Reviews: 443

How Do G2 Users Rate evaluagent?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.4/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.9/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind evaluagent?

  • Seller: EvaluAgent
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Middlesbrough, GB
  • Twitter: @evaluagent
    1,109 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    51 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Ambassador, Quality Assurance Manager
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 64% Medium, 18% Large

What Do G2 Reviewers Say About evaluagent?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of evaluagent, enjoying clear checklists and user-friendly layout for evaluations.
  • Users find Evaluagent extremely helpful and user-friendly, enhancing learning and facilitating data management effortlessly.
  • Users praise the ease of use of EvaluAgent, finding it intuitive and efficient for conducting phone call reviews.
  • Users find evaluagent's user-friendly interface easy to navigate, enhancing their learning and performance motivation.
  • Users value the navigation ease of EvaluAgent, finding it intuitive and simple to use across all functions.
Cons
  • Users note the lack of messaging tools and customizable features, limiting Evaluagent's effectiveness as an all-in-one QA solution.
  • Users find layout issues in EvaluAgent, noting clunky navigation and difficulties with mobile compatibility and scorecard updates.
  • Users find the interface not intuitive, noting that navigation is often unnecessarily complex and clunky.
  • Users find the steep learning curve challenging, especially with navigation and numerous options for new users.
  • Users find the complexity of advanced features overwhelming, making it challenging for new users to navigate easily.

What Are Recent G2 Reviews of evaluagent?

What Are G2 Users Discussing About evaluagent?

Sprinklr Service

Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions. Key Features Omnichannel Contact Center: Maintain a single, context-rich conversation across 30+ voice, social, and digital channels, with channel-less service as customers move between touchpoints AI-Powered Routing: Sprinklr AI automatically classifies incoming queries by intent, urgency, and sentiment, auto-prioritizes critical issues, and routes them to the best-suited agent. Sprinklr's Conversational AI Agents and Chatbots: Deploy Sprinklr AI Agents to automate routine tasks, handle FAQs, and power AI-driven IVR and bot automation in your brand voice. Agent Copilot: Empower agents with AI-driven guidance that surfaces potential resolutions, summarizes cases, suggests replies, and automates post-call tasks to cut average handle time. Live Chat and Messaging: Deliver real-time support with co-browsing and video commerce on your website and mobile apps. Channel-less Service: Enable seamless conversations even as customers move from one channel to another, keeping full context intact throughout the journey. Knowledge Management and Self-service: Power self-service and knowledge bases to reduce service costs and deflect routine queries. Workforce Management: Support agent scheduling, adherence, and forecasting for efficient contact center operations. Comprehensive Channel Suite: Includes Inbound and Outbound Contact Center, Social Customer Service across 25+ social channels, Live Chat with co-browsing and video commerce, and Sprinklr VoiceConnect for carrier-grade voice. Real-time Supervisor and Admin Tools: Monitor agent performance in real time, deliver targeted coaching, and easily manage workflows, channels, and operations with minimal overhead. AI-powered Quality and Coaching: Sprinklr AI scores 100% of interactions, ensures compliance, and enables real-time coaching for continuous improvement. Enterprise Integrations: Connects with CRM and ticketing systems (Salesforce, Dynamics 365, Jira, etc.), voice and messaging platforms (Twilio, Ozonetel, CloudTalk), and more, with a robust API layer and Marketplace connectors. Recognized leader: Named a Strong Performer in The Forrester Wave: Contact-Center-As-A-Service Platforms, Q2 2025, a Leader in The Forrester Wave: Conversational AI For Customer Service, Q2 2024, Digital Customer Interaction Solutions, Q2 2024, and recognized as a Contact Center Leader by G2.

Average Rating: 4.3/5.0

Total Reviews: 684

How Do G2 Users Rate Sprinklr Service?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 6.2/10 (Category avg: 8.6/10)
  • Customer Scoring: 6.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 6.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Sprinklr Service?

  • Seller: Sprinklr
  • Company Website:
  • Year Founded: 2009
  • HQ Location: New York
  • Twitter: @Sprinklr
    38,047 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9,888 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Social Media Manager, Community Manager
  • Top Industries: Consumer Services, Marketing and Advertising
  • Company Size: 41% Large, 31% Medium

What Do G2 Reviewers Say About Sprinklr Service?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Sprinklr Service, finding it simple and powerful for enhancing customer experience.
  • Users value the user-friendly interface of Sprinklr Service, simplifying social media management with customizable features and convenience.
  • Users value the comprehensive services offered by Sprinklr, appreciating the seamless integration and professional support from the team.
  • Users value the efficiency of Sprinklr Service, seamlessly managing multiple channels within a single interface.
  • Users commend the excellent customer support of Sprinklr Service, highlighting its responsiveness and commitment to enhancing user experience.
Cons
  • Users find the complexity of Sprinklr Service overwhelming, especially when dealing with extensive features and user management issues.
  • Users experience a steep learning curve with Sprinklr Service, requiring significant training for effective usage.
  • Users note missing features in Sprinklr Service, requiring native posting and affecting overall workflow efficiency.
  • Users experience slow loading times in Sprinklr Service, impacting efficiency while fetching keywords and creating cases.
  • Users find the steep learning curve of Sprinklr Service challenging, requiring extensive training and support to navigate effectively.

What Are Recent G2 Reviews of Sprinklr Service?

NUACOM

Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company.

Average Rating: 4.8/5.0

Total Reviews: 311

How Do G2 Users Rate NUACOM?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.8/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind NUACOM?

  • Seller: NUACOM
  • Year Founded: 2009
  • HQ Location: Ireland
  • Twitter: @nuacomie
    742 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Managing Director
  • Top Industries: Construction, Computer Software
  • Company Size: 93% Small, 7% Medium

What Do G2 Reviewers Say About NUACOM?

AI-generated summary from verified user reviews

Pros
  • Users praise the excellent customer support from Nuacom, highlighting quick resolutions and helpful onboarding assistance.
  • Users value the ease of use of NUACOM, appreciating its quick setup and helpful training resources.
  • Users highlight the helpful support team of NUACOM, ensuring a smooth transition and efficient service.
  • Users appreciate the easy setup of NUACOM, which streamlines the onboarding process for smooth functionality.
  • Users highlight the fantastic customer service of NUACOM, noting the friendly and efficient support provided.
Cons
  • Users experience call issues with missed connections and complicated configurations, hindering effective use of Nuacom.
  • Users face call limitations with missed calls and unnecessary voicemail time restrictions, complicating the communication experience.
  • Users find NUACOM to be high cost, especially when needing multiple extensions or additional features like texting.
  • Users wish for a wider selection of features, including headset options and multi-company access in the app.
  • Users face connection issues with NUACOM, often experiencing dropped calls and difficulties connecting to networks.

What Are Recent G2 Reviews of NUACOM?

What Are G2 Users Discussing About NUACOM?

Outreach

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, and Verizon to name a few. To learn more, please visit www.outreach.io.

Average Rating: 4.3/5.0

Total Reviews: 3,503

How Do G2 Users Rate Outreach?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 7.9/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Outreach?

  • Seller: Outreach
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Seattle, WA
  • Twitter: @outreach_io
    7,689 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,609 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Sales Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Medium, 22% Large

What Do G2 Reviewers Say About Outreach?

AI-generated summary from verified user reviews

Pros
  • Users find Outreach to be easy to use, simplifying follow-ups and enhancing tracking capabilities for contacts.
  • Users value the automation and sequencing capabilities of Outreach, enhancing efficiency in prospecting and communications.
  • Users appreciate the ease of organization and follow-ups that Outreach provides, streamlining their outreach efforts effectively.
  • Users value the superior user interface of Outreach, enhancing personalized messaging and efficient pipeline management.
  • Users value the seamless integrations of Outreach, enhancing communication management and streamlining workflow significantly.
Cons
  • Users find a lack of in-depth analytics and automation features in Outreach, impacting email performance and functionality.
  • Users find a steep learning curve with Outreach, making it challenging to fully utilize its features effectively.
  • Users find Outreach difficult to navigate due to its numerous options and experience challenges in managing prospects effectively.
  • Users find the limited features of Outreach hinder collaboration and customization, impacting overall usability and experience.
  • Users find the limited customization of Outreach's reporting features to be a significant drawback affecting usability.

What Are Recent G2 Reviews of Outreach?

Mongoose AI Engagement Platform

Every conversation matters. Mongoose is the AI Engagement Platform built exclusively for higher ed, helping students, alumni, and staff connect meaningfully — at the right time, on the right channel. Real, two-way conversations across Text, WhatsApp, and Web Chat are extended by AI Agents that take action and layered above your CRM to maximize it, not replace it, so teams reach more students without growing staff. Trusted by 1,000+ institutions, Mongoose helps teams scale engagement, drive measurable outcomes, and inspire lifelong connections across recruitment, student success, and advancement.

Average Rating: 4.6/5.0

Total Reviews: 102

How Do G2 Users Rate Mongoose AI Engagement Platform?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.5/10)

Who Is the Company Behind Mongoose AI Engagement Platform?

  • Seller: Mongoose
  • Year Founded: 2009
  • HQ Location: Orchard Park, New York
  • Twitter: @hellomongoose
    488 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    72 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Higher Education, Education Management
  • Company Size: 55% Medium, 22% Large

What Do G2 Reviewers Say About Mongoose AI Engagement Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Mongoose AI Engagement Platform essential for efficient student communication and management.
  • Users appreciate the intuitive dashboard of Mongoose AI Engagement Platform, enhancing organization and communication efficiency effortlessly.
  • Users appreciate the responsive customer support from Mongoose AI, enhancing their experience and improving communication efficiency.
  • Users find Mongoose AI Engagement Platform easy to use, enhancing communication and support through effective messaging tools.
  • Users value the time-saving features of Mongoose AI, enhancing efficiency in student communication and campaign management.
Cons
  • Users find integration issues with Mongoose AI Engagement Platform make tasks like uploading student profiles cumbersome.
  • Users experience poor integration with Mongoose AI Engagement Platform, causing difficulties in uploading profiles and using essential tools.
  • Users encounter API integration issues that complicate profile creation and synchronization with internal systems.
  • Users face communication issues with Mongoose AI, including confusion between personal and platform contacts during calls.
  • Users face connection issues as calls don't differentiate between personal and Mongoose numbers, complicating communication.

What Are Recent G2 Reviews of Mongoose AI Engagement Platform?

MeetGeek

MeetGeek is an AI meeting automation platform that records, transcribes, and summarizes every conversation, then turns it into action automatically. Notes write themselves, so you stay in the conversation instead of typing through it. Summaries, action items, and highlights land in the tools you already use: CRM, ATS, Slack, Notion, ClickUp, or any of 10,000+ apps via Zapier, Make, and n8n. Nobody has to remember to check a separate tab. Record any conversation, any way your team works: • Meeting Agent joins Zoom, Google Meet, and Teams straight from your calendar, and assists live during the call • Mobile app captures in-person meetings, interviews, and phone calls • Chrome Extension records browser-based calls with no bot in the room • Desktop App records any videoconferencing call locally from your laptop Everything lands in one searchable repository in the same structured format, no matter how it was captured. From there, it goes further than notes: • AI Chat answers questions across every meeting you've ever recorded • AI Meeting Agents run on a schedule or trigger on a keyword, then deliver scores, rankings, reports, and alerts wherever you want them • AI Voice Agents handle routine inbound and outbound calls on their own — qualifying, scheduling, following up • Meeting analytics built from 100+ KPIs show where your meetings lose time, drillable by person, team, or company Teams using MeetGeek replace up to 60% of their status meetings with summaries. Trusted by 50,000+ teams in 100+ countries. 100+ languages with automatic detection. SOC 2 Type II, HIPAA, GDPR, and CCPA compliant, with EU and US data residency. 2-minute setup, free plan to start, paid from $9.99/user/month. Ideal for: → Sales & Account Management: Enrich your CRM with insights from every call and close deals faster. → Recruiting & HR: Focus on the candidate instead of your notes, and let agents score and rank interviews for you. → Consultants & Agencies: Run high-quality client sessions while every requirement and commitment is captured for you. → Customer Success: Surface feedback, requests, and risk signals across accounts without listening back. → Product & Marketing: Turn customer calls into a searchable research library your whole team can use. → Leadership & Ops: See how the organization actually spends its meeting time, and fix it with data.

Average Rating: 4.6/5.0

Total Reviews: 487

How Do G2 Users Rate MeetGeek?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind MeetGeek?

  • Seller: MeetGeek
  • Company Website:
  • Year Founded: 2020
  • HQ Location: EU, RO
  • Twitter: @MeetgeekA
    248 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 78% Small, 20% Medium

What Do G2 Reviewers Say About MeetGeek?

AI-generated summary from verified user reviews

Pros
  • Users love the structured summaries and insights of MeetGeek, enhancing collaboration and meeting effectiveness.
  • Users find MeetGeek's ease of use exceptional, offering straightforward access and clear, detailed meeting notes.
  • Users highlight the accuracy of MeetGeek in organizing minutes and summarizing key ideas effectively.
  • Users appreciate the effectiveness in summarizing meetings and extracting action items, enhancing focus during conversations.
  • Users value the seamless integration and AI-driven summaries of MeetGeek, enhancing collaboration and tracking of important meetings.
Cons
  • Users experience meeting management issues, including echo problems and difficulty distinguishing relevant business discussions.
  • Users note the limited language support, wishing for options beyond just one preferred language for meetings.
  • Users find the AI inaccuracies in translation and transcription frustrating, affecting the overall meeting experience.
  • Users report accuracy issues with MeetGeek, particularly in translations and transcription of meeting details.
  • Users find inaccurate summarization of speakers' contexts at times, affecting the overall effectiveness of MeetGeek.

What Are Recent G2 Reviews of MeetGeek?

What Are G2 Users Discussing About MeetGeek?

Infinity Call Tracking

Built by marketers for marketers, Infinity’s AI-powered call tracking shows you what happens before, during, and after every call, so you can: • Fill attribution blind spots and get credit for the true impact of your work • Improve targeting with high-intent, first-party data • Cut waste to reduce cost-per-lead and drive down acquisition costs • Improve performance across PPC, SEO, and Paid Social • Create better customer experiences • Boost conversion rates at the top and bottom of your funnel Infinity’s granular visitor-level call tracking and conversation analytics are ISO 27001 and PCI DSS Certified. Handling millions of calls across 75 countries and industry-leading security makes sure the data from every single one of them stays secure. The Infinity platform has been built by a multi-award-winning development team with the support of major cloud partners like Google and AWS. Their collective expertise ensures market-leading reliability. Backed by a highly decorated customer success team that spans the UK, Europe, and the USA, users are fully supported as they strive to make smarter decisions and provide a better customer experience. An open API and a complete set of out-of-the-box integrations make it easy for users to send call data into key platforms, share customer journeys and insights that aid closing with call handling teams, and improve conversion rates throughout the funnel. Key results users have achieved include: • 79% increase in conversions for Flight Centre • 64% reduction in Customer Acquisition Costs (CAC) for Pendragon • 50% reduction in call centre costs for Access Self Storage

Average Rating: 4.6/5.0

Total Reviews: 157

How Do G2 Users Rate Infinity Call Tracking?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 7.8/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.9/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Infinity Call Tracking?

  • Seller: Infinity Tracking
  • Year Founded: 2010
  • HQ Location: Reigate, Surrey
  • Twitter: @_infinity_co
    1,054 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    422 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Marketing Manager
  • Top Industries: Leisure, Travel & Tourism, Marketing and Advertising
  • Company Size: 44% Medium, 28% Large

What Do G2 Reviewers Say About Infinity Call Tracking?

AI-generated summary from verified user reviews

Pros
  • Users commend the responsive customer support at Infinity Call Tracking, ensuring a seamless experience for all inquiries.
  • Users value the ease of reporting and accurate call attribution provided by Infinity Call Tracking for insights.
  • Users value the detailed reporting and effective tracking features of Infinity Call Tracking for their business growth.
  • Users value the responsive and helpful support from Infinity Call Tracking, enhancing their experience and understanding.
  • Users value the easy integrations of Infinity Call Tracking, enhancing campaign optimization and analytics seamlessly.
Cons
  • Users find the pricing expensive, especially for Boutique marketers, which can be a significant downside.
  • Users experience inaccurate reporting issues due to data discrepancies and confusing documentation that hinders self-service.
  • Users experience inadequate reporting due to data discrepancies and unclear documentation, complicating their reporting needs.
  • Users experience call limitations with Infinity Call Tracking, leading to challenges in specific markets and accessibility issues.
  • Users find the learning curve steep, as advanced features and report locations can be confusing to navigate.

What Are Recent G2 Reviews of Infinity Call Tracking?

What Are G2 Users Discussing About Infinity Call Tracking?

Proshort

Proshort (https://proshort.ai/) is a contextual rep empowerment platform designed to supercoach your sales team using the behaviors of your best performers. Instead of relying on generic training or static playbooks, Proshort uses AI to analyze your sales calls, emails, CRM notes, and workflows to identify what’s actually working in your organization. It then delivers these winning behaviors directly to reps through personalized views, short video learning, and AI-driven playbooks. This means reps don’t just learn more they learn what works for your buyers, your product, and your sales motion. For managers, Proshort brings clarity to what drives performance. It highlights how top reps operate, what’s really happening inside deals, and where targeted coaching can have the biggest impact. Proshort isn’t another LMS or call recorder. It’s a supercoach that helps you scale the impact of your best reps and systematically raise the bar for everyone else.

Average Rating: 4.6/5.0

Total Reviews: 62

How Do G2 Users Rate Proshort?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.8/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.0/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Proshort?

  • Seller: Proshort
  • Company Website:
  • Year Founded: 2022
  • HQ Location: Cupertino, US
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 77% Medium, 19% Small

What Do G2 Reviewers Say About Proshort?

AI-generated summary from verified user reviews

Pros
  • Users value the AI-driven summaries of Proshort, enabling effective customer engagement and proactive sales strategies.
  • Users value the ease of use of Proshort, enhancing focus during meetings without the hassle of note-taking.
  • Users appreciate the AI-driven insights and automation provided by Proshort, enhancing focus and efficiency in sales meetings.
  • Users praise Proshort for its exceptional accuracy in capturing and summarizing customer conversations effectively.
  • Users value the call recording feature for enhancing coaching and improving sales call strategies effectively.
Cons
  • Users find the limited customization options for reporting dashboards a drawback, affecting their ability to tailor insights effectively.
  • Users experience call issues with Proshort, such as inability to join meetings and limited recording times.
  • Users note the limited features of Proshort, citing integrations and language support as key shortcomings.
  • Users often find that the summary quality can be inaccurate and lacking in detail for complex conversations.
  • Users face accuracy issues with Proshort's analysis, leading to misrepresentation of call quality and context.

What Are Recent G2 Reviews of Proshort?

MaestroQA

MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Center QA company that powers human-QA workflows in 2017. The arrival of LLMs transformed the potential to turn the conversation data in our platform into structured data. As a result, CEOs and their leadership teams' eyes opened to the potential for insights from conversation data to drive strategic priorities. This opened the window of not only helping QA teams analyze conversations but also every person in a company. It required our product to transform from a workflow solution to a data platform - and our experience working with 500+ Quality Teams, their tech stacks, and their use cases was mission-critical to how we designed our platform to work for small and large teams - and folks both within and outside the Contact Center. We are building the #1 place to analyze conversation data." -Vasu Prathipati, CEO at Maestro

Average Rating: 4.8/5.0

Total Reviews: 312

How Do G2 Users Rate MaestroQA?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 6.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.2/10 (Category avg: 8.5/10)
  • AI Text Summarization: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind MaestroQA?

  • Seller: MaestroQA
  • Company Website:
  • Year Founded: 2013
  • HQ Location: New York
  • Twitter: @MaestroQA
    801 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Quality Analyst, Teammate
  • Top Industries: Consumer Services, Computer Software
  • Company Size: 54% Medium, 29% Large

What Do G2 Reviewers Say About MaestroQA?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of MaestroQA, enabling quick onboarding and fast test case creation and execution.
  • Users value the robust scoring system of MaestroQA, enhancing coaching and evaluation processes for agents.
  • Users value the effective coaching capabilities of MaestroQA, transforming reviews into valuable feedback for agent improvement.
  • Users value the responsive coaching support from MaestroQA, enhancing the effectiveness of agent training and development.
  • Users find MaestroQA extremely helpful, providing clear insights into improvement areas and coaching needs.
Cons
  • Users find usability issues with locating admin settings and accessing older ticket information efficiently in MaestroQA.
  • Users find the missing features in MaestroQA, such as Gong integration and screen recording, quite limiting.
  • Users find the complexity of implementation in MaestroQA challenging, requiring significant upfront effort and careful planning.
  • Users find the steep learning curve challenging, requiring significant effort to fully utilize MaestroQA's capabilities.
  • Users experience integration issues and cumbersome admin settings that require extra steps, making the process less intuitive.

What Are Recent G2 Reviews of MaestroQA?

What Are G2 Users Discussing About MaestroQA?

Prodigal

Prodigal builds agentic AI for consumer finance. proAgent, our voice and chat agent, runs borrower conversations across originations, servicing, and collections: right-party contact, disclosures, negotiation, and payment capture. Compliance is enforced in code rather than a prompt, so FDCPA and Reg F rules hold on every call and every spoken amount is validated first. Trained on 400 million consumer finance calls. Prodigal is headquartered in Mountain View, California, and our global team is on a mission to build the intelligence layer that powers consumer finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, we are pushing agentic AI deeper into consumer finance than anyone in the category.

Average Rating: 4.9/5.0

Total Reviews: 55

How Do G2 Users Rate Prodigal?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.9/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Prodigal?

  • Seller: Prodigal
  • Year Founded: 2018
  • HQ Location: Mountain View, US
  • Twitter: @ProdigalTech
    301 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    100 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Consumer Services
  • Company Size: 64% Medium, 20% Small

What Do G2 Reviewers Say About Prodigal?

AI-generated summary from verified user reviews

Pros
  • Users value Prodigal for its exceptional accuracy, enhancing productivity and minimizing errors in communication effectively.
  • Users praise Agent Management in Prodigal for enhancing productivity and ensuring accurate, streamlined communication processing.
  • Users value Prodigal for its impressive accuracy and efficient setup, significantly enhancing productivity with streamlined data input.
  • Users value the ease of use of Prodigal, enabling quick setup and smooth workflow integration without hassles.
  • Users commend the easy setup of Prodigal, enabling immediate use without any downtime for seamless calling.
Cons
  • Users often face accuracy issues with Prodigal, needing to verify added content before use.
  • Users find that Prodigal has significant inaccuracy issues, requiring careful verification of generated content before use.
  • Users find that Prodigal sometimes generates excessive content, necessitating careful verification for accurate results.

What Are Recent G2 Reviews of Prodigal?

What Are G2 Users Discussing About Prodigal?

Laivly

Laivly’s platform combines the best, most effective large AI models and enables you to teach Sidd to put your brand’s policies, procedures, and other operational information into action on the contact center floor. Guide agents through workflows. Enable new levels of self-service and operational support. Boost productivity and strengthen customer satisfaction. And do it all safely, quickly, and with total control.

Average Rating: 4.6/5.0

Total Reviews: 37

How Do G2 Users Rate Laivly?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.5/10)

Who Is the Company Behind Laivly?

  • Seller: Laivly
  • Company Website:
  • Year Founded: 2021
  • HQ Location: Winnipeg, CA
  • LinkedIn® Page: www.linkedin.com
    144 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Retail
  • Company Size: 38% Small, 32% Medium

What Do G2 Reviewers Say About Laivly?

AI-generated summary from verified user reviews

Pros
  • Users find Laivly to be extremely helpful for transcription and documentation, enhancing focus and efficiency during calls.
  • Users appreciate the responsive customer support from Laivly, which ensures timely issue resolution and enhances their experience.
  • Users find Laivly to be incredibly user-friendly, enhancing overall work efficiency and ensuring smooth operation.
  • Users appreciate the efficiency of Laivly, enjoying streamlined workflows and improved productivity through seamless integration and user-friendly tools.
  • Users find Laivly's simple and fast setup process allows for quick start and seamless integration into workflows.
Cons
  • Users report inaccuracy in transcriptions with Laivly, leading to unreliable documentation and frustration during note-taking.
  • Users face a steep learning curve for advanced features in Laivly, but support helps ease the transition.
  • Users face poor understanding from Laivly, leading to incorrect transcriptions and misinterpretations during calls.
  • Users report software bugs in Laivly, leading to frustrating delays in resolution and affecting overall functionality.
  • Users feel that the real-time guidance feature requires enhancements for a better experience.

What Are Recent G2 Reviews of Laivly?

Verint Speech and Text Analytics

Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization. Powered by Verint Exact Transcription Bot, Verint Speech Analytics can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions. Genie Bot Verint Genie Bot leverages generative AI to supercharge your analyst capacity. The bot gives analysts the power to ask questions about their unstructured data for immediate insights. This bot is embedded in Verint Speech Analytics. PII Redaction Bot With the PII Redaction Bot, you can automatically redact sensitive information such as credit card number or social security number from a voice interaction, without the need for any additional product or service subscription. Sentiment Bot Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions. AI Business Outcomes with Verint Speech Analytics $3M In Revenue Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months. 10% Increase In Agent Capacity Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity.

Average Rating: 4.4/5.0

Total Reviews: 83

How Do G2 Users Rate Verint Speech and Text Analytics?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.0/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Verint Speech and Text Analytics?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Top Industries: Insurance, Banking
  • Company Size: 67% Large, 28% Medium

What Do G2 Reviewers Say About Verint Speech and Text Analytics?

AI-generated summary from verified user reviews

Pros
  • Users find Verint Speech and Text Analytics to be intuitive and easy to use, streamlining the call review process effectively.
  • Users value the high accuracy in transcriptions, enabling quick identification of key call drivers for informed decisions.
  • Users value the real-time insights from Verint Speech and Text Analytics, enhancing call quality review and efficiency.
  • Users value the real-time analytics capabilities of Verint Speech and Text Analytics for insightful interaction evaluations.
  • Users find value in the actionable insights provided by Verint Speech Analytics, enhancing customer experience and performance.
Cons
  • Users report accuracy issues with Verint Speech and Text Analytics, noting frequent misclassification and low confidence in transcriptions.
  • Users find transcription accuracy unreliable, reporting low confidence scores and suggesting significant room for improvement.
  • Users report transcription inaccuracies, especially with Portuguese terms, complicating their overall experience with the tool.
  • Users desire more robust reporting and dashboard functionality, finding current options limited and unreliable.
  • Users face integration issues with Verint Speech and Text Analytics, impacting the overall experience across different platforms.

What Are Recent G2 Reviews of Verint Speech and Text Analytics?

What Are G2 Users Discussing About Verint Speech and Text Analytics?

Julie Jung
JJ
Researched and written by Julie Jung
Updated February 15, 2026