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The Top 20 Easiest To Use Conversation Intelligence Software

See the top Conversation Intelligence Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Balto

9.6

Overall Usability Score

9.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.3

9.6

Customer Segment Breakdown

Small Business

24%

Mid Market

50%

Enterprise

26%

Fathom

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.3

9.7

Customer Segment Breakdown

Small Business

78%

Mid Market

19%

Enterprise

Nooks

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.2

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.3

9.5

Customer Segment Breakdown

Small Business

27%

Mid Market

55%

Enterprise

18%

Zipteams

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.3

9.4

Customer Segment Breakdown

Small Business

14%

Mid Market

64%

Enterprise

22%

tl;dv

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

74%

Mid Market

24%

Enterprise

Substrata

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.3

9.6

Customer Segment Breakdown

Small Business

45%

Mid Market

40%

Enterprise

15%

Spiky

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.3

9.8

Customer Segment Breakdown

Small Business

65%

Mid Market

29%

Enterprise

Gong

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.3

9.3

Customer Segment Breakdown

Small Business

13%

Mid Market

69%

Enterprise

18%

Claap

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.3

9.3

Customer Segment Breakdown

Small Business

49%

Mid Market

42%

Enterprise

#10

Fireflies.ai

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

80%

Mid Market

17%

Enterprise

#11

Otter.ai

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

73%

Mid Market

21%

Enterprise

#12

CallRail

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

75%

Mid Market

22%

Enterprise

#13

Level AI

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

11%

Mid Market

58%

Enterprise

31%

#14

Salesloft

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.3

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.3

8.8

Customer Segment Breakdown

Small Business

23%

Mid Market

56%

Enterprise

21%

#15

Outdoo AI

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

43%

Mid Market

55%

Enterprise

#16

Avoma

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

53%

Mid Market

46%

Enterprise

#17

Jiminny

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.3

8.9

Customer Segment Breakdown

Small Business

31%

Mid Market

63%

Enterprise

#18

Apollo.io

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.3

8.9

Customer Segment Breakdown

Small Business

67%

Mid Market

28%

Enterprise

#19

Chorus by ZoomInfo

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

11%

Mid Market

64%

Enterprise

25%

#20

Salesforce Sales Cloud

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

20%

Mid Market

46%

Enterprise

34%