The Top 20 Easiest To Use Conversation Intelligence Software

See the top Conversation Intelligence Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Nooks

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

27%

Mid Market

54%

Enterprise

18%

Fathom

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

78%

Mid Market

20%

Enterprise

tl;dv

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

74%

Mid Market

23%

Enterprise

Aircall

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

55%

Mid Market

41%

Enterprise

Mindtickle

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

10%

Mid Market

29%

Enterprise

61%

Gong

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

13%

Mid Market

69%

Enterprise

18%

Balto

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

24%

Mid Market

50%

Enterprise

25%

Substrata

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

44%

Mid Market

40%

Enterprise

16%

Airspeed

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

29%

Mid Market

69%

Enterprise

#10

Talkdesk

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

20%

Mid Market

60%

Enterprise

20%

#11

Outdoo AI

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

46%

Mid Market

46%

Enterprise

#12

CallRail

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

75%

Mid Market

22%

Enterprise

#13

Claap

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

47%

Mid Market

40%

Enterprise

13%

#14

Otter.ai

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

73%

Mid Market

21%

Enterprise

#15

Salesloft

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.5

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

23%

Mid Market

56%

Enterprise

21%

#16

Agentforce Sales (formerly Salesforce Sales Cloud)

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

8.7

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

21%

Mid Market

46%

Enterprise

34%

#17

Spiky

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

68%

Mid Market

28%

Enterprise

#18

Jiminny

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

31%

Mid Market

63%

Enterprise

#19

GTM Studio - Powered by ZoomInfo

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

13%

Mid Market

63%

Enterprise

24%

#20

Fireflies.ai

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

79%

Mid Market

18%

Enterprise