Top Free Conversation Intelligence Software

Check out our list of free Conversation Intelligence Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Conversation Intelligence Software to ensure you get the right product.

(2,615)4.7 out of 5
Optimized for quick response

Gong's Revenue Intelligence platform captures your customer interactions across phone, web conferencing, and email, understands what was said in these interactions, and delivers insights to help your team win more deals. Grow your business like companies such as LinkedIn, HubSpot, Shopify, SurveyMonkey, and SproutSocial, which have transformed their revenue strategy by using Gong. For more information, visit www.gong.io.

Coburn C.
CC
I love that I can go back almost immediately after recording a Zoom call, and that I can see what I did well / didn't do well. The fact that it... Read review
Donald M.
DM
Analytics of the call automatically generated and measure you're performance against your peers Read review
(2,277)4.5 out of 5
Optimized for quick response

Chorus.ai is a conversation intelligence platform that helps sales teams win more deals and coach reps to become top performers. With Chorus.ai all your calls and video conference get automatically recorded and accurately transcribed in real-time. Sales teams leverage conversation data for note-taking, follow-ups, coaching, and onboarding. AI-based insights help track deal risks, next steps, talk track adoption, and surfaces what works or doesn’t work for a specific company’s sales cycle. Compan

Brian L.
BL
We're a relatively small organization 10 in sales 50 in the whole company. While I really like the features of being able to trust chorus.ai as our... Read review
UC
Chorus integrates quite seamlessly into Zoom. It's easy / seamless to record meetings and refer back to them later. The speech to text transcript... Read review
(158)4.3 out of 5

ExecVision is a conversation intelligence platform built on a simple, almost inarguable premise: Insights mined from customer interactions are exponentially more valuable when you can translate them into performance improvements in your marketing, support, sales, and product teams. We shine where other conversation intelligence software falls short: Improving performance by changing human behaviors. The fact is, insights don’t do you any good when they’re stuck in a dashboard…no matter how sli

Rachel H.
RH
that i can share my calls with my supervisor and team mates for review Read review
(693)4.6 out of 5
Optimized for quick response
Entry Level Price:$45 per month

CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to boost success and sustain growth. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. Often overlooked by other marketing tools or analytics platforms, we see the opportunities in surfacing and connecting data from calls, forms, chat and beyond—helping our customers achieve better outcomes. CallRail’s

UE
I really like the simplistic user interface. I wasn't sure what to expect going into it but they offer a free trial which lets you try out the... Read review
Jennifer T.
JT
All the data available including call recording - which we use for sales coaching, Lead tracking and source tracking Read review
(102)4.6 out of 5
Entry Level Price:$500 user/year

Wingman is a real-time sales coaching tool that gives sales reps the right information at the right time, while they are on a call. Wingman automatically joins sales calls and based on the conversation, cue-cards show up to help sales reps with customer objections, questions, and behavior suggestions. It also assists reps in taking better notes and summarize calls by allowing them to bookmark key moments during the call, in real-time.

Damian M.
DM
The software works seamlessly, and intuitively. Most of all, I appreciate the responsiveness and guidance their team offers. We're a smaller, but... Read review
Jesse K.
JK
The fast transcription of video call to text. Happens within minutes after call. Read review
(107)4.7 out of 5

If you’re building a team with ambitious targets, then we believe you need tools designed especially for the way they work to improve performance. Jiminny is the Platform for all your customer conversations. We record, transcribe and analyze your calls & meetings in real-time so you can capture every data point important to your business and have the insights to help your team win together By leading with communication, we capture every interaction across the buyer and customer lifecycle t

UT
Jiminny is a tool that provides great potential for sales teams to work efficiently and solidly, the service is excellent for increasing team... Read review
AB
I like that the Jiminny team can be reached easily (and quickly) to help with questions/issues being faced Easy to read stats/performance board... Read review
(58)5.0 out of 5

Salesken.ai is a conversational intelligence platform that helps sales teams, improve performance, and reduce acquisition costs. The platform gives managers and sales reps visibility into every call, via detailed Call Analytics including emotions, objections, intent etc. The tool also gives sales reps real-time cues during their conversation to help them engage their customers better.

IG
The talking points which come up in cues. Its become easier to handle customers because Salesken will tell me what I should say when objections... Read review
RR
I like how the platform helps me answer questions about the price, curriculum, competitors etc. through real-time cues. It helps you screen each... Read review
(53)4.7 out of 5

Avoma is an end-to-end AI meeting assistant for customer-facing teams. Its AI-powered technology help customer-facing teams capture important customer information, before, during, and after important meetings. Avoma analyzes conversation insights, and intelligence to help reps shorten sales cycles and delight more customers. With Avoma, you can automatically record all your meetings, get full transcripts and summarized notes, and actionable insights synced directly to your CRM. Review calls and

Josh N.
JN
1. Real-time bookmarking/call highlighting feature while on a call. I simply hit a button while someone is talking and Avoma records the words... Read review
Andrew H.
AH
The best part of Avoma is the speed and accuracy to which it transcribes my conversations. I can now focus on selling and not on tedious note... Read review
(561)4.5 out of 5
Optimized for quick response
Entry Level Price:$39 /month

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manag

Richard B.
RB
Finding software that does what CallTrackingMetrics does was no easy feat. I love the functionality... the call routing, reporting and call... Read review
JP
We used call tracking metrics to better monitor call conversions for ad campaigns. Combined with automated CPA bidding costs were reduced by 30%... Read review
(95)4.2 out of 5
Entry Level Price:$75 USD/Month

Salesforce High Velocity Sales (HVS), a Sales Cloud add-on product, is a streamlined Salesforce solution tailored to inside sales teams and designed to improve their sales processes. HVS gives teams insights and automation to prospect smarter and faster, integrated tools to eliminate busy work and multiple logins, and best-practice automation for scalable, repeatable success. It's driving performance through digital selling. And it's enabling teams to be agile. All on the powerful Salesforce pl

Joe S.
JS
The reminders to track my follow ups , information at a touch of my finger Read review
Doug T.
DT
Easy to setup by drag and drop patterns for contact, creating consistent processes for follow up allowing you to prove out a process and free up... Read review
(79)4.5 out of 5
Optimized for quick response

CallMiner is a SaaS-based, customer engagement and speech analytics platform that leverages AI and machine learning to capture, transcribe and reveal insight from 100% of your customer interactions. The CallMiner Eureka platform transforms the Voice of Your Customers and Voice of your Employees into operational intelligence at scale. Customer Engagement Analytics delivers dialog and sentiment visibility, agent performance management and PCI-supported sensitive data redaction to enable secure s

EW
One of my favorite parts about the CallMiner platform is the high level of customization users have. Creating custom content that is meaningful... Read review
JM
Easy of use. Out of box categories are great starting points. Training from BA after getting the product is great. Read review
(25)4.5 out of 5
Optimized for quick response

Dialpad Sell is an effective sales dialer that speeds up ramp time and makes reps more productive using Voice Intelligence technology and an easy CRM integration in a best-in-breed communications solution.

GR
I like the call recap functionality best. I tend to be on a lot of long calls, and it's really nice to be able to scroll back through the... Read review
(4)5.0 out of 5

The Pickle squad leverages the latest artificial intelligence technology for one purpose: to make people extraordinary. Harnessing the power of conversation intelligence, we refine your sales and customer success process by uncovering blind spots and transforming conversations into actionable insights. Boost the strengths of your sales/customer success teams while uniting them through robust machine learning algorithms to take your customer management & sales efforts to the next level. Pic

Adam A.
AA
Pickle provides me with exactly what I need as a sales Director. I can easily find the calls I want and score them according to my criteria. Read review
Devin C.
DC
The software is simple to navigate and provides tremendous insight to our sales calls. The data gathered helps refine our sales process and allows... Read review
0 ratings

Convin is a conversation intelligence platform that helps your remote sales team to sell more by understanding what's working on calls and replicating best performing sales reps. Convin also helps businesses develop their personalized and the most relevant sales playbook that new employees can utilize for learning purposes.

(1)0.0 out of 5

Fireflies is a conversation tracking platform that can automatically record, transcribe, and analyze customer calls. There is gold buried inside customer conversations. Quite specifically, audio calls have tremendous amount of data that cannot be unlocked till today. We're using the latest tools and processes in machine learning, neural networks, and voice analytics to help large scale organizations unlock value from calls. Fireflies is partnered up and integrated with large scale CRM system

AS
FireFlies AI records and transcribes all meetings, allowing you to search specific topics, as well as action items. It can also route all... Read review

Top 10 Free Conversation Intelligence Software in 2021

  • Gong
  • Chorus.ai
  • ExecVision
  • CallRail
  • Wingman

Learn More About Conversation Intelligence Software

What You Should Know About Conversation Intelligence Software

Tracking sales interactions is about more than just success or failure of the sale. Sales conversations carry a trove of valuable data, from the average length of a sales call to what is said during the pivotal moments of a deal. The intelligent platforms in this software category help sales representatives and managers record and analyze customer-facing calls, helping them identify noteworthy trends and strategies that result in the most successful sales. These focused analytics help users optimize conversational techniques and improve individual seller performance, company revenue, and the customer experience.

Artificial intelligence (AI) is continuously evolving and making a sizable impact in sales organizations and general sales teams just as it is across other industries. Components of AI—specifically, machine learning and natural language processing (NLP)—are central to the rise of conversation intelligence. Many of these advanced tools offer assistance with transcribing and scoring calls based on the natural language of everyone on the call. In some cases, this software can glean insights such as which conversation topics are connected to customer satisfaction, helping users organize calls based on keywords, sentiment, and other factors. The intelligence platforms in this category are predominantly designed for sales and marketing, but can be used for customer support and other teams with a strong focus on external customer conversations as well.

Key Benefits of Conversation Intelligence Software

  • Breaks down phone conversations for optimal analysis and sorting
  • Transcribes conversations and identifies significant exchanges
  • Scores calls, customers, and representatives based on specific results
  • Generates diverse insights for refining conversation strategy and improving customer sentiment toward products and services

Why Use Conversation Intelligence Software?

For sales teams and other departments that handle dozens of phone calls a day, working with customers so frequently can involve a significant amount of trial and error. Depending on the size and structure of an organization, it can be almost impossible for team leaders to monitor calls and draw valuable conclusions from specific details. Even with close observation, it can be difficult for seasoned experts to identify key moments with each unique customer. Conversation analytics within these AI tools help transform loads of quality data drawn from routine sales calls into actionable insights, transforming the sales process.

The more quality data a team collects about each phone call, the more extensively a company can work together to improve—doubling down on what works, removing what doesn’t, and streamlining the overall approach. Previous generations of salespeople could not tap into the extensive insights available today thanks to these analytics platforms, but the results of this technology are clear with startups and market leaders adopting intelligence technology at large. Proper use of these virtual assistants can easily translate to more closed deals and improved sales engagement, as well as an improved reputation among customers.

Conversation Intelligence Software Features

The diverse products in this category include varying analytics capabilities related to phone calls between company representatives and potential or existing customers. The core functionality often involves call recording, transcription, and some form of conversational AI to draw conclusions about the call. The exact data that companies choose to pull varies from product to product. To understand each offering in this category, interested buyers should explore the vendor websites and read G2 reviews about a tool’s strengths and weaknesses.

Call scoring — One common feature is the ability to grade or score calls, based on the results: Did the interaction result in a follow-up, signing up a new customer, or upgrading a subscription? Conversely, did an interaction cause the customer to become upset or frustrated? Certain platforms can score the salespeople themselves, as well as the customers they are calling, and integrate with sales performance management software to help sales managers track the team’s activities and continuously improve their process.

Actionable insights — Beyond transcribing, scoring, and sorting calls, the granular conversation analytics of these platforms can offer insight into inbound sales performance, outbound sales performance, and overall team success. Some examples of data generated on these platforms include opportunities created by calls, time-to-respond to calls, as well as calls-to-win ratios. Additionally, some products flag calls for particular caller sentiments (e.g. disappointment, anger), and offer insights as to why negative sentiments were observed in customers, so sales teams can work to minimize these events in the future.