Best Enterprise Conversation Intelligence Software

How Many Conversation Intelligence Software Products Does G2 Track?

Total Products under this Category: 302

Category Stats (Nov 2026)

  • Average Rating: 4.63/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Rapport (+3.64%) - Among all products in this category, Rapport recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Conversation Intelligence Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 128,100+ Authentic Reviews
  • 302+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversation Intelligence Software

G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence

Highlighted products: Gong, Salesforce Sales Cloud, Fathom, Mindtickle, GTM Studio - Powered by ZoomInfo, Substrata, Salesloft, and Nooks.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=fathom-video&focus%5B%5D=mindtickle&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=substrata-substrata&focus%5B%5D=salesloft&focus%5B%5D=nooks&segment=enterprise)

Gong

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io.

Average Rating: 4.7/5.0

Total Reviews: 6,617

How Do G2 Users Rate Gong?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Gong?

  • Seller: Gong
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    3,587 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 68% Medium, 18% Large

What Do G2 Reviewers Say About Gong?

AI-generated summary from verified user reviews

Pros
  • Users value AI-powered analysis that quickly turns sales conversations into actionable insights and reveals cross-call trends.
  • Users like the intuitive, easy-to-navigate interface, which helps them find what they need and handle daily tasks with ease.
  • Users value reliable call recording that preserves conversations for later review and reference.
  • Users value the time saved on call reviews, follow-ups, and routine sales work, helping them handle daily tasks more efficiently.
  • Users like concise automatic call summaries that capture key takeaways and help them quickly catch up on meetings.
Cons
  • Users find search and filtering unintuitive and unreliable, making it difficult to locate specific calls, people, and information.
  • Users find the interface cluttered and unintuitive, making navigation and locating features difficult, especially for new users.
  • Users find the pricing expensive, especially for smaller teams and when adding seats or paying for separate features.
  • Users find AI insights inaccurate and inconsistent, often misreading conversation context and requiring manual review.
  • Users say transcripts can be inaccurate, especially with names, technical terms, fast speech, and noisy audio.

What Are Recent G2 Reviews of Gong?

What Are G2 Users Discussing About Gong?

Salesforce Sales Cloud

Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management

Average Rating: 4.4/5.0

Total Reviews: 26,319

G2 Deal: Save 25% on your first annual subscription

Whether you’re ready to purchase today or prefer to try Essentials out for 14 days for free, you will receive 25% discount when you purchase via G2. Prior to 25% discount, plans start at $25/per user per month.

Price: ~~Starting at $25/user/month~~ → Starting at $18.75/user/month

View this exclusive G2 deal

How Do G2 Users Rate Salesforce Sales Cloud?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Salesforce Sales Cloud?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®
  • Ownership: NYSE:CRM

Who Uses This Product?

  • Who Uses This: Account Executive, Account Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Medium, 34% Large

What Do G2 Reviewers Say About Salesforce Sales Cloud?

AI-generated summary from verified user reviews

Pros
  • Users find it intuitive and easy to navigate, helping sales teams handle daily tasks with less effort.
  • Users value time savings and efficiency, reducing repetitive work and freeing sales teams to focus on selling and customers.
  • Users value the flexible customization that lets them tailor workflows, fields, and sales processes to fit their business needs.
  • Users value the smooth integrations with Salesforce products, third-party apps, and business systems, connecting tools and data across platforms.
  • Users value its broad, ready-to-use CRM features, which cover essential sales needs and support business operations.
Cons
  • Users find the pricing high, with licensing, add-ons, and scaling increasing costs, especially for smaller teams.
  • Users find the learning curve steep, especially for new and less-technical users.
  • Users find the interface cluttered, clunky, and often unintuitive to navigate.
  • Users say initial setup and implementation can be complex and time-consuming, sometimes requiring outside help.
  • Users find the platform complex and overwhelming, especially when learning or configuring workflows.

What Are Recent G2 Reviews of Salesforce Sales Cloud?

What Are G2 Users Discussing About Salesforce Sales Cloud?

Fathom

Fathom, the #1-rated AI meeting partner, captures what matters in every conversation and turns it into momentum for what comes next. Now part of Superhuman. ● Meeting Capture: Bot-based or fully Bot-Free - join with a visible notetaker or record silently, your choice, on every call. Bot-Free available on Mac today; Windows coming soon. ● Mobile: iOS app ● Meeting Intelligence: Ask Fathom instantly answers questions across your entire meeting history. Trackers proactively alert you when topics you care about come up. And Fathom's MCP integration brings your meeting context directly into Claude and ChatGPT, plus syncs with your CRM and productivity tools. Recognition: Named to G2's 2026 Best Software Awards Top 100 and HubSpot's 2025 Most Used App of the Year. Outcome: Fathom turns meetings into a searchable, connected knowledge base - teams spend less time on admin and more time acting on what was decided, with the intelligence to back it up.

Average Rating: 5.0/5.0

Total Reviews: 7,149

How Do G2 Users Rate Fathom?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 9.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.5/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Fathom?

  • Seller: Superhuman
  • Company Website:
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    7,182 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 78% Small, 20% Medium

What Do G2 Reviewers Say About Fathom?

AI-generated summary from verified user reviews

Pros
  • Users praise Fathom for its excellent note-taking and quick summaries, making it an indispensable tool for meetings.
  • Users appreciate the accuracy of summaries and transcripts, enhancing their meeting productivity and decision-making processes.
  • Users find Fathom to be an extremely helpful note-taking tool, enhancing their workflow and saving valuable time.
  • Users love the ease of use of Fathom, seamlessly integrating it into their workflows with excellent note-taking features.
  • Users praise Fathom for its excellent note-taking capabilities, streamlining their workflow and enhancing productivity effortlessly.
Cons
  • Users often face challenges with meeting management, including issues with app loading and adjusting on-screen displays.
  • Users experience recording issues with Fathom, struggling with accent transcription and missed speakers during conversations.
  • Users find some missing features in Fathom, including accent recognition issues and messy text exports.
  • Users experience call issues with Fathom, including difficulties in account management and choppy recording quality.
  • Users often face recording limitations with Fathom, impacting their ability to store and access meeting recordings effectively.

What Are Recent G2 Reviews of Fathom?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

Mindtickle

Mindtickle is the market-leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. With awards and accolades from the Stevie Awards, AI Breakthrough Awards, Forrester Wave, and more. Mindtickle is celebrated for both innovation and world-class customer support. Mindtickle is also recognized across: - Sales Enablement Software - AI Sales Role Play Software - Sales Coaching Software - Sales Performance Management Software - Conversation Intelligence Software - Digital Sales Rooms Software Unlike other vendors, Mindtickle delivers a single, integrated platform to grow revenue and retain customers by improving sales and support performance. With Mindtickle, you can: - Improve rep skills and performance with personalized training and AI-powered role-plays - Improve deal outcomes with tailored buying experiences - Level up frontline managers with data-driven coaching - Drive strategic change management with bite-sized learning, reinforcement, and actionable insights - Simplify revenue tech stacks with a single platform for seller performance For more information, visit www.mindtickle.com

Average Rating: 4.7/5.0

Total Reviews: 2,243

How Do G2 Users Rate Mindtickle?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 9.4/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Mindtickle?

  • Seller: MindTickle
  • Company Website:
  • Year Founded: 2012
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    673 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Therapy Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 61% Large, 29% Medium

What Do G2 Reviewers Say About Mindtickle?

AI-generated summary from verified user reviews

Pros
  • Users find Mindtickle's platform to be easy to use, enhancing training and coaching for large teams effectively.
  • Users appreciate the intuitive platform of Mindtickle, facilitating seamless navigation and enhancing training and coaching experiences.
  • Users find the enhanced learning resources of Mindtickle invaluable for improving knowledge and leadership skills.
  • Users value the comprehensive training and coaching tools in Mindtickle, enhancing team readiness and performance.
  • Users value Mindtickle's comprehensive sales enablement features that empower teams and enhance skills effectively.
Cons
  • Users note a steep learning curve for Mindtickle, with navigation and setup requiring significant time and effort.
  • Users often experience slow loading times with Mindtickle, hindering productivity and affecting overall usability.
  • Users find admin issues in Mindtickle challenging, citing difficulties with user management and complex feature setups.
  • Users note the limitations in AI tools of Mindtickle, highlighting the need for enhanced features and analytics.
  • Users experience bug issues that can slow down their experience, especially with heavy content and big modules.

What Are Recent G2 Reviews of Mindtickle?

What Are G2 Users Discussing About Mindtickle?

GTM Studio - Powered by ZoomInfo

Note: GTM Studio is the upgraded version of ZoomInfo Marketing and ZoomInfo Operations. GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace so plays fire automatically, moments aren't missed, and reps always know what to do next. Designed for RevOps and marketing teams, GTM Studio eliminates tool sprawl by connecting CRM, marketing, sales, and third-party data into a single live canvas - giving every team a complete, AI-ready view of their market. At the core of GTM Studio is built-in waterfall enrichment that automatically fills in missing contact and account data across 25+ vendors, so the data powering every play is always complete and actionable. AI-powered insights surface buying signals in real time, helping teams respond to in-market buyers in under five minutes - before competitors have even pulled a list. Every insight is grounded in your ICP, so GTM decisions are faster, sharper, and more informed. GTM Studio is built for speed to execution. A library of pre-built plays - including inbound acceleration, champion tracking, and competitive displacement - can be launched in a single click, with no tickets, no engineering support, and no waiting. Custom plays can be designed, tested, and scaled without code or developer involvement, compressing what used to take weeks into minutes. Specialized AI agents handle enrichment, scoring, routing, and message creation automatically, so teams stay focused on results rather than operations. GTM Studio integrates with the tools revenue teams already rely on - Salesforce, HubSpot, Salesloft, Gong, Slack, and 50+ more - ensuring signals flow freely across the stack and execution happens without friction. Built-in analytics measure what's working in real time, while automated workflows and alerts keep teams responsive to every change in GTM data. The result is a GTM motion that runs on its own - where top-performing teams launch more than 50 plays per quarter, expansion campaigns that once took three weeks go live in 30 minutes, and every seller always knows exactly where to focus next.

Average Rating: 4.5/5.0

Total Reviews: 3,397

How Do G2 Users Rate GTM Studio - Powered by ZoomInfo?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.2/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind GTM Studio - Powered by ZoomInfo?

  • Seller: ZoomInfo
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Vancouver, WA
  • LinkedIn® Page: www.linkedin.com
    9,779 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Medium, 24% Large

What Do G2 Reviewers Say About GTM Studio - Powered by ZoomInfo?

AI-generated summary from verified user reviews

Pros
  • Users value the advanced filtering and segmentation features of GTM Studio, enhancing targeting and campaign effectiveness.
  • Users find the lead enrichment capabilities of GTM Studio invaluable for targeted and effective demand generation campaigns.
  • Users appreciate the ease of use in GTM Studio, highlighting its simple navigation and straightforward setup process.
  • Users value the accuracy of data in GTM Studio, enabling precise targeting and effective demand generation campaigns.
  • Users value the high accuracy of data in GTM Studio, significantly enhancing targeting and campaign effectiveness.
Cons
  • Users feel that the pricing is expensive, especially for small teams, necessitating careful use of credits.
  • Users experience data inaccuracy, with outdated information and the need for manual validation affecting reliability.
  • Users find the cost to be high for small teams, impacting accessibility despite comparable market pricing.
  • Users find the platform to have a steep learning curve, making it complex and overwhelming for new users.
  • Users find the steep learning curve of GTM Studio challenging, particularly impacting new users' ability to navigate the platform.

What Are Recent G2 Reviews of GTM Studio - Powered by ZoomInfo?

What Are G2 Users Discussing About GTM Studio - Powered by ZoomInfo?

Salesloft

Salesloft is the revenue orchestration platform that closes the gap between what revenue teams know and what they do next. Powered by agentic AI, Salesloft's Predictive Revenue System connects live signals from buyer engagement, conversations, deals, and forecast data, turning intelligence into clear, prioritized action. Trusted by more than 4,000 organizations including Adobe, 3M, IBM, and Zoom, Salesloft helps revenue teams move from guesswork to confidence, quarter after quarter.

Average Rating: 4.5/5.0

Total Reviews: 9,677

How Do G2 Users Rate Salesloft?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.2/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.2/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Salesloft?

  • Seller: Salesloft
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Atlanta, GA
  • LinkedIn® Page: www.linkedin.com
    1,098 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Sales Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 51% Medium, 32% Large

What Do G2 Reviewers Say About Salesloft?

AI-generated summary from verified user reviews

Pros
  • Users find Salesloft easy to use, appreciating its convenience in reducing admin tasks and connecting with calendars.
  • Users find Salesloft to be helpful for reducing admin tasks and enhancing productivity with convenient scheduling and analytics.
  • Users value the enhanced human support and seamless CRM integration that boost their productivity and reporting.
  • Users value the automation capabilities of Salesloft, enhancing productivity and simplifying activity tracking within their CRM.
  • Users value the time-saving features of Salesloft, which simplify admin tasks and streamline outreach processes.
Cons
  • Users find the missing features in Salesloft frustrating, particularly for sharing cadences and account hierarchy.
  • Users report call issues with Salesloft, including glitches and lack of VoIP options affecting communication efficiency.
  • Users face integration issues with Salesloft, experiencing email disconnects and security concerns that disrupt workflows.
  • Users find the learning curve steep, especially new SDRs facing challenges with cadences and setup complexities.
  • Users experience technical limitations with Salesloft, including syncing errors and challenges in sharing cadences across teams.

What Are Recent G2 Reviews of Salesloft?

What Are G2 Users Discussing About Salesloft?

Substrata

Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals.

Average Rating: 4.9/5.0

Total Reviews: 1,132

How Do G2 Users Rate Substrata?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 9.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Substrata?

  • Seller: Substrata
  • Year Founded: 2020
  • HQ Location: Tel Aviv, Israel
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Development Representative, Project Manager
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 45% Small, 41% Medium

What Do G2 Reviewers Say About Substrata?

AI-generated summary from verified user reviews

Pros
  • Users value the accurate intelligence from Substrata, enhancing strategic decisions and client relationship management with confidence.
  • Users appreciate the helpful insights from Substrata that enhance client relationships and drive successful negotiations.
  • Users value Substrata's simplified workflow and behavioral insights that enhance negotiation strategies and client engagement.
  • Users value Substrata for its accurate intelligence and simplified workflow, enhancing relationship strategies and client engagement.
  • Users appreciate the time-saving capabilities of Substrata, enhancing workflow efficiency and prioritization of tasks seamlessly.
Cons
  • Users feel that Substrata's steep learning curve can make setup and customization challenging for new users.
  • Users are frustrated by limited customization options in Substrata, wishing for better reporting and more intuitive exports.
  • Users find the initial setup and data analysis of Substrata complicated, affecting usability and workflow efficiency.
  • Users find the time-consuming nature of advanced analytics and integrations frustrating, particularly when seeking quick insights.
  • Users struggle with dashboard issues, including data gaps, poor customization, and overwhelming analytics during critical negotiations.

What Are Recent G2 Reviews of Substrata?

Nooks

Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform. Over 1200 customers, including sophisticated sales orgs at HubSpot, Deel, ZoomInfo, and Rippling use Nooks to generate more pipeline with less context switching.

Average Rating: 4.8/5.0

Total Reviews: 1,720

How Do G2 Users Rate Nooks?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 10.0/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Nooks?

  • Seller: Nooks
  • Company Website:
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    425 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: SDR, Business Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 50% Medium, 26% Small

What Do G2 Reviewers Say About Nooks?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the time-saving features of Nooks, enhancing call activity and team collaboration significantly.
  • Users value the ease of use of Nooks, enabling quick access to essential prospect information and team collaboration.
  • Users value the efficiency of Nooks, enabling seamless dialing and effective pipeline management with ease of use.
  • Users praise the helpful support team and the ease of use of Nooks' features and interface.
  • Users highlight effective lead generation with Nooks, significantly improving call activity and team momentum.
Cons
  • Users experience call issues, such as choppy connections and missing contact details, leading to frustration during use.
  • Users experience dialer issues where not all phone numbers show up, impacting their calling efficiency.
  • Users express frustration over missing features like note integration and insufficient sync with other tools in Nooks.
  • Users report dialer limitations with incomplete number population and reduced pickup rates, affecting their calling experience.
  • Users often experience connection issues, including dropped calls and delays in call connections, affecting communication quality.

What Are Recent G2 Reviews of Nooks?

HubSpot Sales Hub

Sales Hub combines sales engagement tools, AI-powered productivity features, and workflow automation into a unified platform designed to help growing teams close deals faster. Core Value Proposition: Sales Hub addresses common sales challenges: inefficient manual processes that slow deal velocity, fragmented customer information creating incomplete context, and complex software requiring extensive training and ongoing administration. Built on the HubSpot Smart CRM, Sales Hub connects customer data and sales tools in a single unified system. Key Capabilities Sales Engagement Tools: Sales Hub provides email tracking, meeting scheduling, document sharing, and communication templates that streamline prospect interactions and eliminate administrative friction in the sales process. AI-Powered Productivity: The platform includes AI features that automate repetitive tasks, suggest next actions based on deal context, and surface relevant customer insights, helping representatives focus on selling rather than administrative work. Unified Customer View: Because all customer data, communication history, and deal information exists within the Smart CRM, sales representatives see complete context without toggling between systems. This includes visibility into marketing interactions, service tickets, and prior sales conversations. Workflow Automation: Sales Hub automates routine sales processes, ensuring consistent execution without manual coordination. Sales Hub vs. Alternatives: Unlike legacy CRM systems functioning primarily as databases requiring extensive customization, Sales Hub includes engagement tools, automation, and AI capabilities as native features rather than add-ons requiring integration. This eliminates the complexity of purchasing separate tools for email tracking, meeting scheduling, document management, and sales analytics. Sales Hub's intuitive interface reduces training time for new team members compared to traditional sales platforms requiring extensive technical knowledge. Teams benefit from fast onboarding, seamless alignment through shared data visibility, and flexible scaling. Who Should Use Sales Hub Sales Hub serves growing sales teams needing to increase productivity without adding headcount, sales representatives requiring complete customer context during buyer conversations, and sales leaders seeking pipeline visibility through unified reporting. The platform scales from small sales teams to enterprise organizations. Outcome Sales Hub helps teams sell smarter, not harder, enabling reps to get richer context and better insights at every step of the buyer journey.

Average Rating: 4.4/5.0

Total Reviews: 13,772

G2 Deal: Get the HubSpot Growth CRM Suite - 20% off HubSpot plans for the first year, then 10% off in perpetuity

20% off HubSpot plans for the first year, then 10% off in perpetuity

View this exclusive G2 deal

How Do G2 Users Rate HubSpot Sales Hub?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 7.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.2/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.6/10 (Category avg: 8.8/10)

Who Is the Company Behind HubSpot Sales Hub?

  • Seller: HubSpot
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • LinkedIn® Page: www.linkedin.com
    17,628 employees on LinkedIn®
  • Ownership: NYSE:HUBS

Who Uses This Product?

  • Who Uses This: Account Executive, Business Development Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Small, 35% Medium

What Do G2 Reviewers Say About HubSpot Sales Hub?

AI-generated summary from verified user reviews

Pros
  • Users find the interface intuitive and easy to navigate, helping them learn and manage daily sales work with ease.
  • Users value the time savings and reduced manual work, freeing them to focus on customer relationships and closing deals.
  • Users value the seamless integrations with HubSpot and other business tools, which help connect their workflows and keep information synchronized.
  • Users find setup straightforward and easy, helping teams get started quickly.
  • Users like the structure and organization that help teams manage sales workflows consistently and keep the process clear and connected.
Cons
  • Users find the pricing high, with costs rising as teams add users or advanced features.
  • Users find advanced features like automation, reporting, and customization restricted to higher-priced plans, with upgrades sometimes feeling costly.
  • Users find reporting limited and rigid, custom reports difficult to build, and some metrics or results inconsistent.
  • Users find the interface cluttered and unintuitive, making features and information difficult to locate and navigation confusing.
  • Users find customization restrictive and often complex, especially when tailoring records, properties, and views to specific business needs.

What Are Recent G2 Reviews of HubSpot Sales Hub?

What Are G2 Users Discussing About HubSpot Sales Hub?

Invoca

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers.

Average Rating: 4.5/5.0

Total Reviews: 926

How Do G2 Users Rate Invoca?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Invoca?

  • Seller: Invoca
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Santa Barbara, CA
  • LinkedIn® Page: www.linkedin.com
    379 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Marketing Manager, Marketing Manager
  • Top Industries: Marketing and Advertising, Hospital & Health Care
  • Company Size: 38% Small, 33% Medium

What Do G2 Reviewers Say About Invoca?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time call intelligence of Invoca, enhancing customer interactions and optimizing marketing strategies effectively.
  • Users appreciate the ease of use of Invoca, enabling effective call tracking and insightful customer interactions.
  • Users value the powerful analytics capabilities of Invoca, unlocking actionable insights for informed decision-making and optimized spending.
  • Users highlight the exceptional customer support from Invoca, with knowledgeable staff and dedicated account managers enhancing their experience.
  • Users appreciate the attribution accuracy of Invoca, effectively linking marketing efforts to customer conversations and sales insights.
Cons
  • Users find a steep learning curve for implementation and integration with Invoca, complicating the onboarding process.
  • Users note missing features in Invoca, including the inability to mass-rename phone labels and limited transcript options.
  • Users express concerns about call issues, particularly around privacy, support, and the time-consuming monitoring process.
  • Users find reporting setup and user interface complex, hampering efficiency and making it challenging to customize dashboards.
  • Users find the complex setup of AI Signals time-consuming and challenging, despite excellent support from the Invoca team.

What Are Recent G2 Reviews of Invoca?

What Are G2 Users Discussing About Invoca?

Salesken

Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage more effectively with customers. Salesken also provides leaders and reps with full visibility into every call through advanced Call Analytics, capturing emotions, objections, intent, and more. Salesken delivers tailored solutions for both Sales Leaders and Reps, driving revenue success through: - Pipeline Management: Accurate forecasts based on deep conversation insights. - Deal Tracking: Instant summaries, identification of BANT gaps, and clear next steps. - Team Coaching: Personalized coaching for each rep and every deal, on demand. - Marketing Insights: Actionable insights extracted from sales conversations. - Quality Assurance: Evaluate 100% of sales calls with AI-driven QA, offering personalized coaching and reducing manual efforts while improving overall sales quality and consistency For Sales Reps, Salesken offers: - Real-Time Cueing: Provides live cues and battle cards to help reps perfect their pitches. - CRM Enrichment: Automates CRM data entry and updates. - Custom Outreach: Simplifies and automates outreach, saving time and increasing efficiency. Salesken is the go to AI for the whole sales team. Book a demo and learn about more features and capabilities.

Average Rating: 4.9/5.0

Total Reviews: 386

How Do G2 Users Rate Salesken?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 9.8/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.8/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Salesken?

  • Seller: Salesken
  • Year Founded: 2018
  • HQ Location: New York, New York
  • LinkedIn® Page: www.linkedin.com
    81 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales, Sales Executive
  • Top Industries: Education Management, E-Learning
  • Company Size: 57% Medium, 37% Large

What Do G2 Reviewers Say About Salesken?

AI-generated summary from verified user reviews

Pros
  • Users value the helpful insights from Salesken, facilitating improved call organization and enhanced sales performance.
  • Users value the effective feedback management of Salesken, enhancing productivity and helping plan customer calls more efficiently.
  • Users value the AI-driven feedback from Salesken, significantly enhancing productivity and call success for sales teams.
  • Users praise the automation capabilities of Salesken, enhancing productivity and providing real-time feedback for sales teams.
  • Users rave about Salesken's efficiency, noting significant productivity boosts through actionable data and real-time feedback.
Cons
  • Users often face call issues with Salesken, including connection problems and a desire for more customization.
  • Users desire more customization and reliability for calls in Salesken, citing connection issues as a significant drawback.
  • Users express frustration over poor transcription, which negatively impacts their overall experience with Salesken.
  • Users report encountering recording issues with transcripts and difficulties in connecting calls, impacting their overall experience.
  • Users often experience accuracy issues with transcripts, which detracts from their overall satisfaction with Salesken.

What Are Recent G2 Reviews of Salesken?

What Are G2 Users Discussing About Salesken?

Claap

Claap is conversation intelligence for sales teams. It records your video calls, phone calls and in-person meetings (with or without a bot), syncs your emails, and turns every conversation into trusted data your AI agents can use to keep your CRM accurate, catch deal risks early and scale your playbook. Every conversation is transcribed, labeled and structured for retrieval, then opened to any AI agent through MCP (Model Context Protocol). From there, agents take over the rest: updating your CRM, drafting follow-up emails and sales decks, surfacing coaching insights and triggering workflows across your stack. Claap is part of the lemlist group and used by 10,000+ sales reps at companies including Revolut, Qonto, Skello, Figures and OpenClassrooms.

Average Rating: 4.6/5.0

Total Reviews: 487

How Do G2 Users Rate Claap?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 9.1/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.2/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Claap?

  • Seller: Claap
  • Year Founded: 2021
  • HQ Location: Hempstead, New York
  • LinkedIn® Page: www.linkedin.com
    49 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 46% Small, 39% Medium

What Do G2 Reviewers Say About Claap?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Claap, enabling quick setup and efficient collaboration without disrupting workflows.
  • Users appreciate the time-saving features of Claap, facilitating quick feedback and reducing unnecessary meetings.
  • Users love Claap for its AI-native, bot-free recording technology, enhancing async communication and collaboration efficiency.
  • Users love the easy recording feature of Claap, enhancing collaboration and saving time on unnecessary meetings.
  • Users appreciate the efficiency of Claap, enhancing collaboration and saving time in communication and feedback processes.
Cons
  • Users find the recording limitations of Claap challenging, especially with the 10-minute cap on the free plan.
  • Users experience slow performance with Claap, especially during video processing, leading to frustration and inefficiency.
  • Users experience slow loading times during video processing, which can lead to frustrating delays in workflow.
  • Users experience recording issues with Claap, including confusion over recording status and limitations in video handling.
  • Users experience frustrating delays in processing and uploads, impacting the overall efficiency of Claap.

What Are Recent G2 Reviews of Claap?

Convin.ai

Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching.

Average Rating: 4.7/5.0

Total Reviews: 540

How Do G2 Users Rate Convin.ai?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 9.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Convin.ai?

  • Seller: Convin
  • Year Founded: 2020
  • HQ Location: Bengaluru, IN
  • LinkedIn® Page: www.linkedin.com
    134 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Quality Analyst, Policy Advisor
  • Top Industries: Education Management, Health, Wellness and Fitness
  • Company Size: 62% Large, 32% Medium

What Do G2 Reviewers Say About Convin.ai?

AI-generated summary from verified user reviews

Pros
  • Users find Convin.ai to be extremely user-friendly, with helpful support and effective call monitoring features.
  • Users value the high accuracy of Convin.ai, appreciating effective call monitoring and clear review analysis.
  • Users praise the simple and effective user interface of Convin.ai, facilitating easy call monitoring and review analysis.
  • Users find Convin.ai's auditing efficiency impressive, enabling quick access to metrics and enhancing agent performance tracking.
  • Users find the auditing feature easy to use, appreciating the friendly UI for tracking agent performance effectively.
Cons
  • Users face auditing issues with inefficiencies in keyboard use and reporting, hindering effective call analysis.
  • Users find the inadequate reporting in Convin.ai hinders usability and complicates the audit process.
  • Users find that call issues arise from inefficient management and limited keyboard functionality during audits.
  • Users find that improvement is needed in the solution, assistance, and referral sections, impacting overall efficiency.
  • Users find the inadequate AI capabilities of Convin.ai limit functionality and reduce accuracy in audits.

What Are Recent G2 Reviews of Convin.ai?

What Are G2 Users Discussing About Convin.ai?

Talkdesk

Talkdesk provides a customer experience platform that helps organizations operate a human-AI hybrid workforce across service, sales, and support. The platform includes enterprise-grade Contact Center as a Service (CCaaS) to support the human workforce and Customer Experience Automation (CXA) to build and manage the AI workforce and orchestrate work across both. CXA can work with Talkdesk CCaaS or an existing third-party contact center. CXA uses agentic AI and multi-agent orchestration to automate and coordinate how customer needs are resolved. Agentic AI can reason through goals, use tools and enterprise systems, take action, and execute multi-step work, while orchestration coordinates specialized AI agents and human workflows, including decisions, escalations, and handoffs. AI agents can complete work such as processing a claim, updating a billing record, scheduling an appointment, or resolving a service case rather than only answering questions or routing interactions. Talkdesk Data Cloud provides unified, real-time context from customer interactions, enterprise systems, and knowledge sources. Built-in guardrails and governance help organizations control how AI operates as automation scales. Talkdesk CCaaS and CXA both support omnichannel customer interactions across voice and digital channels. Talkdesk CCaaS provides capabilities for the human workforce, including omnichannel routing, workforce engagement management, real-time agent guidance, employee collaboration, and customer experience analytics. CXA orchestrates work across the human-AI workforce, coordinating human agents, AI agents, data, knowledge, workflows, enterprise systems, and governance to move customer needs toward resolution while preserving context across channels and handoffs. *Key capabilities include: -Agentic end-to-end automation: Automate customer interactions and the underlying work required to resolve them across front- and back-office systems, using agentic AI that can reason, act, and complete work rather than simply respond or assist. -Human-AI and multi-agent orchestration: Coordinate specialized AI agents, human employees, data, knowledge, workflows, and enterprise systems as work moves through complex customer journeys with intelligent decisions, escalations, and handoffs, while maintaining the context required for resolution. -Continuous automation lifecycle: Analyze previous customer interactions and performance data to discover high-impact automation opportunities, build and customize agentic AI agents using natural language, test them before they engage customers, orchestrate them in production, and continuously monitor and optimize performance and outcomes. -Industry-aware data and automation: Connect industry-specific systems and data sources with purpose-built AI agents, workflows, integrations, and preconfigured use cases, giving humans and AI relevant industry context and knowledge to address customer journeys and operational requirements across more than 12 industries. -Unified data, knowledge, and governance: Use Talkdesk Data Cloud to unify customer interactions, enterprise data, knowledge, and systems of record, providing real-time context for AI agents, human employees, and workflows. Apply guardrails, permissions, monitoring, and governance to help improve accuracy, consistency, decision-making, and control as automation scales. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Average Rating: 4.4/5.0

Total Reviews: 2,517

How Do G2 Users Rate Talkdesk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)
  • Customer Scoring: 5.8/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Talkdesk?

  • Seller: Talkdesk
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Palo Alto, CA
  • LinkedIn® Page: www.linkedin.com
    1,395 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Supervisor, Customer Service Representative
  • Top Industries: Consumer Services, Computer Software
  • Company Size: 60% Medium, 20% Small

What Do G2 Reviewers Say About Talkdesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Talkdesk, highlighting its convenience for calling and scheduling.
  • Users appreciate the efficiency of Talkdesk, enhanced by new features and reliable call quality for long durations.
  • Users appreciate the value-added features of Talkdesk, enhancing convenience and efficiency in communications.
  • Users love the ease of call management with Talkdesk, enhancing customer support and simplifying workflows effectively.
  • Users value the ease of use and convenience offered by Talkdesk for managing customer support effectively.
Cons
  • Users experience call issues with Talkdesk, particularly in low network areas and when using mobile hotspots.
  • Users experience technical issues including connectivity problems and slow support response, affecting overall satisfaction with Talkdesk.
  • Users find the missing features in Talkdesk frustrating, especially the lack of Italian support and customization options.
  • Users face significant connection issues with Talkdesk, impacting audio quality and causing disruptions during calls.
  • Users experience poor connectivity with Talkdesk, noting slow performance and frustrating tech issues during peak times.

What Are Recent G2 Reviews of Talkdesk?

What Are G2 Users Discussing About Talkdesk?

Outreach

Outreach is a leading agentic AI platform built for revenue teams. Outreach lets revenue leaders hire AI agents that act rather than advise, working as true teammates that expand capacity and embed the skills of top sellers across every go-to-market workflow, from prospecting and engaging accounts to managing deals, coaching reps, forecasting, and retaining and expanding existing accounts. By unifying sales engagement, conversation intelligence, and revenue intelligence in a single connected platform, Outreach gives revenue leaders full-funnel visibility, greater forecast confidence, and more pipeline without adding headcount. World-leading enterprise organizations, including Databricks, SAP, Siemens, and Verizon, rely on Outreach to power their revenue teams. To learn more, visit www.outreach.ai.

Average Rating: 4.3/5.0

Total Reviews: 3,599

How Do G2 Users Rate Outreach?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 7.9/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Outreach?

  • Seller: Outreach
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Seattle, WA
  • LinkedIn® Page: www.linkedin.com
    5,190 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Sales Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Medium, 22% Large

What Do G2 Reviewers Say About Outreach?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Outreach, appreciating its integrated features for efficient campaign management.
  • Users value the automation capabilities of Outreach, ensuring streamlined sales processes and efficient lead management.
  • Users value the extensive features of Outreach, enhancing productivity and integration for business development and sales teams.
  • Users appreciate the powerful integrations and detailed analytics of Outreach, enhancing efficiency and driving team success.
  • Users value the seamless integrations of Outreach with CRM and calling tools, enhancing daily operations and efficiency.
Cons
  • Users are frustrated by the missing features, particularly the inability to poll and manage tasks efficiently.
  • Users find the learning curve steep for new team members, requiring significant time to master Outreach's features.
  • Users find the lack of bulk action capabilities frustrating, leading to inefficient task management and bottlenecks.
  • Users are frustrated by the limited features of Outreach, which hinder efficient use and adaptability to their needs.
  • Users find customization options limited without an admin license, hindering workflow and flexibility in outreach.

What Are Recent G2 Reviews of Outreach?

Julie Jung
JJ
Researched and written by Julie Jung
Updated