Best Enterprise Conversation Intelligence Software

How Many Conversation Intelligence Software Products Does G2 Track?

Total Products under this Category: 247

Category Stats (Sep 2026)

  • Average Rating: 4.63/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Heylee (+5.56%) - Among all products in this category, Heylee recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Conversation Intelligence Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 124,500+ Authentic Reviews
  • 247+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversation Intelligence Software

G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence

Highlighted products: Gong, Agentforce Sales (formerly Salesforce Sales Cloud), Mindtickle, Fathom, Substrata, GTM Studio - Powered by ZoomInfo, Salesloft, and Nooks.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=mindtickle&focus%5B%5D=fathom-video&focus%5B%5D=substrata-substrata&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=salesloft&focus%5B%5D=nooks&segment=enterprise)

Gong

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io.

Average Rating: 4.7/5.0

Total Reviews: 6,544

How Do G2 Users Rate Gong?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Gong?

  • Seller: Gong
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Francisco, California
  • Twitter: @Gong_io
    7,641 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,963 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 69% Medium, 18% Large

What Do G2 Reviewers Say About Gong?

AI-generated summary from verified user reviews

Pros
  • Users find Gong's AI capabilities invaluable for saving time and enhancing productivity through efficient communication insights.
  • Users value the ease of use of Gong, finding it intuitive for analyzing sales calls and opportunities.
  • Users appreciate the call recording and AI note-taking features of Gong, enhancing productivity and improving sales strategies.
  • Users appreciate the accuracy of Gong, noting its ability to maintain call control and summarize discussions effectively.
  • Users appreciate the intuitive AI-driven insights of Gong, which significantly enhance sales efficiency and pipeline management.
Cons
  • Users experience call tracking issues with Gong, noting difficulties in accessing and locating previous calls.
  • Users report recording issues with Gong, including missed connections and difficulties in retrieving past calls.
  • Users find the AI inaccuracy frustrating, impacting efficiency and the relevance of insights provided by Gong.
  • Users note the limitations of AI functionality, which can affect accuracy and real-time integration in Gong.
  • Users note the missing features in Gong, particularly the lack of real-time AI coaching and limited search filters.

What Are Recent G2 Reviews of Gong?

What Are G2 Users Discussing About Gong?

Agentforce Sales (formerly Salesforce Sales Cloud)

Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management

Average Rating: 4.4/5.0

Total Reviews: 26,096

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How Do G2 Users Rate Agentforce Sales (formerly Salesforce Sales Cloud)?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Agentforce Sales (formerly Salesforce Sales Cloud)?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • Twitter: @salesforce
    579,511 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Account Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Medium, 34% Large

What Do G2 Reviewers Say About Agentforce Sales (formerly Salesforce Sales Cloud)?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use in Agentforce Sales invaluable for managing customer data and improving productivity.
  • Users value the straightforward flow and comprehensive visibility of Agentforce Sales, enhancing team collaboration and insight.
  • Users value the 360-degree view of customer information, enhancing lead follow-up and closing processes efficiently.
  • Users value the centralized customer data of Salesforce Sales Cloud, enhancing insights and streamlining sales workflows efficiently.
  • Users appreciate the seamless integration capabilities of Agentforce Sales, enhancing workflow and connecting with internal systems effortlessly.
Cons
  • Users find the steep learning curve daunting, struggling with complex setups and mobile UX challenges.
  • Users find limitations in package options and struggle with navigation and security complexities in Agentforce Sales.
  • Users find the complexity of Agentforce Sales to be overwhelming, especially with deep configurations and numerous options.
  • Users find the product expensive and suggest improving cost-effectiveness for better business adaptability.
  • Users find the limited features of Agentforce Sales require time and expertise for effective customization and reporting.

What Are Recent G2 Reviews of Agentforce Sales (formerly Salesforce Sales Cloud)?

What Are G2 Users Discussing About Agentforce Sales (formerly Salesforce Sales Cloud)?

Fathom

Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster.

Average Rating: 5.0/5.0

Total Reviews: 7,028

How Do G2 Users Rate Fathom?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.5/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Fathom?

  • Seller: Fathom
  • Company Website:
  • Year Founded: 2020
  • HQ Location: San Francisco, CA
  • Twitter: @fathomdotai
    2,469 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    183 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 78% Small, 20% Medium

What Do G2 Reviewers Say About Fathom?

AI-generated summary from verified user reviews

Pros
  • Users praise Fathom for its incredible accuracy in note-taking, enhancing engagement and efficiency during meetings.
  • Users appreciate the helpfulness of Fathom, enabling productive meetings with automatic note-taking and efficient task assignments.
  • Users appreciate the ease of use of Fathom, enjoying its intuitive interface and efficient navigation for productivity.
  • Users love the simple setup and seamless integration of Fathom across various meeting platforms, enhancing productivity.
  • Users value the accuracy and efficiency of Fathom's note-taking, enhancing focus during meetings and facilitating recaps.
Cons
  • Users face challenges with meeting report accuracy, along with limitations on advanced features in the free version.
  • Users experience recording issues with Fathom, including inaccurate transcripts and unnecessary constant recording.
  • Users find the missing features in Fathom hinder usability, particularly concerning call attribution and transcript visibility.
  • Users express frustration with constant recording limitations that affect meeting setup and participation flexibility.
  • Users report AI inaccuracy with Fathom, noting frequent misinterpretations of spoken communication and insufficient sales-specific features.

What Are Recent G2 Reviews of Fathom?

Mindtickle

Mindtickle is the market-leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. With awards and accolades from the Stevie Awards, AI Breakthrough Awards, Forrester Wave, and more. Mindtickle is celebrated for both innovation and world-class customer support. Mindtickle is also recognized across: - Sales Enablement Software - AI Sales Role Play Software - Sales Coaching Software - Sales Performance Management Software - Conversation Intelligence Software - Digital Sales Rooms Software Unlike other vendors, Mindtickle delivers a single, integrated platform to grow revenue and retain customers by improving sales and support performance. With Mindtickle, you can: - Improve rep skills and performance with personalized training and AI-powered role-plays - Improve deal outcomes with tailored buying experiences - Level up frontline managers with data-driven coaching - Drive strategic change management with bite-sized learning, reinforcement, and actionable insights - Simplify revenue tech stacks with a single platform for seller performance For more information, visit www.mindtickle.com

Average Rating: 4.7/5.0

Total Reviews: 2,240

How Do G2 Users Rate Mindtickle?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.4/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Mindtickle?

  • Seller: MindTickle
  • Company Website:
  • Year Founded: 2012
  • HQ Location: San Francisco, California
  • Twitter: @mindtickle
    5,772 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    675 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Therapy Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 61% Large, 29% Medium

What Do G2 Reviewers Say About Mindtickle?

AI-generated summary from verified user reviews

Pros
  • Users highlight the straightforward and easy-to-use interface of Mindtickle, making training efficient and effective.
  • Users appreciate the interactive teaching strategies of MindTickle, enhancing sales empowerment and understanding of complex concepts.
  • Users appreciate the intuitive design of Mindtickle, enabling easy navigation and smooth knowledge acquisition remotely.
  • Users value the effective knowledge improvement through interactive training, modern videos, and empowering sales methodologies of Mindtickle.
  • Users highly value Mindtickle's interactive teaching strategies and high-quality content, enhancing their sales training experience significantly.
Cons
  • Users find the missing live features of Mindtickle limit its user-friendliness and lead to navigation challenges.
  • Users experience slow loading times in Mindtickle, which hampers productivity, especially for sales and marketing tasks.
  • Users note the limited features of Mindtickle hinder seamless integration with management tools and LMSs.
  • Users experience slow performance with Mindtickle, as loading times hinder productivity, especially with heavy content.
  • Users struggle with the learning curve on Mindtickle, finding interruptions and navigation issues frustrating during training.

What Are Recent G2 Reviews of Mindtickle?

What Are G2 Users Discussing About Mindtickle?

GTM Studio - Powered by ZoomInfo

Note: GTM Studio is the upgraded version of ZoomInfo Marketing and ZoomInfo Operations. GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace so plays fire automatically, moments aren't missed, and reps always know what to do next. Designed for RevOps and marketing teams, GTM Studio eliminates tool sprawl by connecting CRM, marketing, sales, and third-party data into a single live canvas - giving every team a complete, AI-ready view of their market. At the core of GTM Studio is built-in waterfall enrichment that automatically fills in missing contact and account data across 25+ vendors, so the data powering every play is always complete and actionable. AI-powered insights surface buying signals in real time, helping teams respond to in-market buyers in under five minutes - before competitors have even pulled a list. Every insight is grounded in your ICP, so GTM decisions are faster, sharper, and more informed. GTM Studio is built for speed to execution. A library of pre-built plays - including inbound acceleration, champion tracking, and competitive displacement - can be launched in a single click, with no tickets, no engineering support, and no waiting. Custom plays can be designed, tested, and scaled without code or developer involvement, compressing what used to take weeks into minutes. Specialized AI agents handle enrichment, scoring, routing, and message creation automatically, so teams stay focused on results rather than operations. GTM Studio integrates with the tools revenue teams already rely on - Salesforce, HubSpot, Salesloft, Gong, Slack, and 50+ more - ensuring signals flow freely across the stack and execution happens without friction. Built-in analytics measure what's working in real time, while automated workflows and alerts keep teams responsive to every change in GTM data. The result is a GTM motion that runs on its own - where top-performing teams launch more than 50 plays per quarter, expansion campaigns that once took three weeks go live in 30 minutes, and every seller always knows exactly where to focus next.

Average Rating: 4.5/5.0

Total Reviews: 3,395

How Do G2 Users Rate GTM Studio - Powered by ZoomInfo?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.2/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind GTM Studio - Powered by ZoomInfo?

  • Seller: ZoomInfo
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Vancouver, WA
  • Twitter: @ZoomInfo
    23,515 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9,779 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 63% Medium, 24% Large

What Do G2 Reviewers Say About GTM Studio - Powered by ZoomInfo?

AI-generated summary from verified user reviews

Pros
  • Users value the reliable B2B contact data of GTM Studio, enhancing targeted prospect lists and campaign efficiency.
  • Users value the accuracy of data and intent signals in GTM Studio, enhancing their lead generation and targeting efforts.
  • Users find GTM Studio's ease of use exceptional, streamlining lead enrichment with straightforward features and intuitive navigation.
  • Users value the reliable and accurate B2B contact data from GTM Studio, enhancing campaign effectiveness and targeting precision.
  • Users value the high-quality data from GTM Studio - Powered by ZoomInfo for efficient, targeted outreach campaigns.
Cons
  • Users find the pricing high, making it less accessible for smaller teams with limited budgets.
  • Users find that data inaccuracy affects reliability, with outdated information and missing data for niche roles.
  • Users note that the pricing is high for small teams, making it less accessible for budget-conscious businesses.
  • Users find the learning curve steep, feeling overwhelmed initially due to the platform's complexity and range of features.
  • Users find the platform's complexity overwhelming initially, requiring training and processes for effective use.

What Are Recent G2 Reviews of GTM Studio - Powered by ZoomInfo?

What Are G2 Users Discussing About GTM Studio - Powered by ZoomInfo?

Substrata

Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals.

Average Rating: 4.9/5.0

Total Reviews: 1,125

How Do G2 Users Rate Substrata?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Substrata?

  • Seller: Substrata
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Tel Aviv, Israel
  • Twitter: @SubstrataHQ
    517 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Development Representative, Project Manager
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 45% Small, 41% Medium

What Do G2 Reviewers Say About Substrata?

AI-generated summary from verified user reviews

Pros
  • Users value the high accuracy of Substrata's insights, enhancing their understanding of clients and improving negotiations.
  • Users value the sophisticated emotional insights of Substrata, enhancing communication and understanding in high-stakes environments.
  • Users appreciate the insightful analysis of Substrata, enhancing understanding of tone and emotions in conversations.
  • Users value Substrata for its actionable insights that enhance communication effectiveness and decision-making confidence.
  • Users value the time-saving features of Substrata, enhancing decision-making efficiency and improving communication effectiveness.
Cons
  • Users face a steep learning curve with Substrata, requiring time and effort to master advanced features.
  • Users find the limited customization options restrict their ability to tailor insights for specific needs and perspectives.
  • Users find the complexity in setup and navigation challenging, hindering their ability to effectively use Substrata.
  • Users find the time-consuming setup and analysis process of Substrata to be a notable challenge.
  • Users find the dashboard overwhelming initially, struggling with complexity and a lack of intuitive features.

What Are Recent G2 Reviews of Substrata?

Salesloft

Salesloft is the revenue orchestration platform that closes the gap between what revenue teams know and what they do next. Powered by agentic AI, Salesloft's Predictive Revenue System connects live signals from buyer engagement, conversations, deals, and forecast data, turning intelligence into clear, prioritized action. Trusted by more than 4,000 organizations including Adobe, 3M, IBM, and Zoom, Salesloft helps revenue teams move from guesswork to confidence, quarter after quarter.

Average Rating: 4.5/5.0

Total Reviews: 9,620

How Do G2 Users Rate Salesloft?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.2/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.2/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Salesloft?

  • Seller: Salesloft
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Atlanta, GA
  • Twitter: @Salesloft
    18,437 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,098 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Sales Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 51% Medium, 32% Large

What Do G2 Reviewers Say About Salesloft?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use in Salesloft invaluable for efficient contact management and outreach.
  • Users appreciate the powerful automation features of Salesloft, greatly enhancing their sales engagement and productivity.
  • Users find Salesloft's helpful functionalities in call tracking and customizable cadences instrumental for efficient contact management.
  • Users value the seamless automation features in Salesloft, making call tracking and email campaigns effortless.
  • Users value the time-saving features of Salesloft, enhancing efficiency in managing outreach and prospecting activities.
Cons
  • Users find missing features like domain rotation and improved text formatting hinder their email effectiveness in Salesloft.
  • Users face call issues with Salesloft, experiencing difficulties with app alignment and support consistency during usage.
  • Users often face integration issues with Salesloft, particularly with platforms like HubSpot, affecting overall effectiveness.
  • Users note the limited features compared to competitors, impacting their overall experience and efficiency with Salesloft.
  • Users face a steep learning curve with Salesloft, making it challenging for newcomers to navigate effectively.

What Are Recent G2 Reviews of Salesloft?

What Are G2 Users Discussing About Salesloft?

Nooks

Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform. Over 1200 customers, including sophisticated sales orgs at HubSpot, Deel, ZoomInfo, and Rippling use Nooks to generate more pipeline with less context switching.

Average Rating: 4.8/5.0

Total Reviews: 1,702

How Do G2 Users Rate Nooks?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 10.0/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Nooks?

  • Seller: Nooks
  • Company Website:
  • HQ Location: San Francisco, California
  • Twitter: @JoinNooks
    390 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    425 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: SDR, Business Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 50% Medium, 25% Small

What Do G2 Reviewers Say About Nooks?

AI-generated summary from verified user reviews

Pros
  • Users find that Nooks offers a significant time-saving advantage, enhancing efficiency and streamlining workflows.
  • Users highlight the ease of use of Nooks, praising its beginner-friendly interface and effortless navigation.
  • Users value the efficiency of Nooks, enhancing call volume and productivity while fostering teamwork among remote sales teams.
  • Users value the efficient parallel dialing and seamless collaboration features of Nooks, significantly enhancing productivity and communication.
  • Users highlight the efficient lead generation capabilities of Nooks, enabling numerous successful calls in less time.
Cons
  • Users face call issues with Nooks, including glitches and difficulties managing the call preparation process.
  • Users report dialer issues in Nooks, such as incomplete info transfer and call connectivity problems.
  • Users note the missing features in Nooks, such as limited sorting options and inadequate filtering capabilities.
  • Users find the dialer limitations frustrating, as wrong numbers often go undetected, affecting connect rates.
  • Users experience connection issues with Nooks, often resulting in delays when reaching prospects during calls.

What Are Recent G2 Reviews of Nooks?

Claap

Claap records every sales conversation and automatically structures it into rich, labeled data - speakers, objections, pain points, next steps, and more. That structured context becomes the fuel for AI agents to take over the rest: updating your CRM, drafting follow-up emails and sales decks, surfacing coaching insights, and triggering workflows across your stack. Claap delivers agent-ready conversation intelligence: pre-labeled, structured for retrieval, and open to any AI agent via MCP (Model Context Protocol). Video calls, phone calls, all captured in one platform without bots or friction. On average, sales reps save 30 minutes after each meeting with workflow automations, and revenue leaders increase their win rate up to 30% with deal insights and AI-assisted coaching. Claap is part of the lemlist group, and trusted by 1,000+ companies including Revolut, Qonto, 360Learning, Figures, and OpenClassrooms.

Average Rating: 4.6/5.0

Total Reviews: 474

How Do G2 Users Rate Claap?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.1/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.2/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Claap?

  • Seller: Claap
  • Year Founded: 2021
  • HQ Location: Hempstead, New York
  • Twitter: @claap_io
    335 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    49 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 44% Small, 38% Medium

What Do G2 Reviewers Say About Claap?

AI-generated summary from verified user reviews

Pros
  • Users value the effortless usability of Claap, allowing easy recording and sharing of videos without complications.
  • Users value Claap for its time-saving capabilities, enabling efficient communication and reducing unnecessary meetings.
  • Users appreciate the easy recording feature of Claap, enabling seamless communication and efficient collaboration without constant meetings.
  • Users appreciate the simplicity and reliability of Claap, enhancing communication and saving time with easy integration.
  • Users enjoy the efficiency of Claap, streamlining communication and automating tasks for a seamless workflow.
Cons
  • Users frequently experience slow performance with Claap, affecting video upload times and overall usability.
  • Users frequently experience slow loading times for videos and interface, which hampers their overall experience with Claap.
  • Users note recording limitations with processing delays and speaker identification issues, impacting efficiency in summary sharing.
  • Users face recording issues with Claap, including slow processing times and glitches in integrations, impacting usability.
  • Users often experience delays in video uploads and processing, impacting efficiency during longer recordings.

What Are Recent G2 Reviews of Claap?

Invoca

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers.

Average Rating: 4.5/5.0

Total Reviews: 926

How Do G2 Users Rate Invoca?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Invoca?

  • Seller: Invoca
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Santa Barbara, CA
  • Twitter: @Invoca
    4,204 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    382 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Marketing Manager, Marketing Manager
  • Top Industries: Marketing and Advertising, Hospital & Health Care
  • Company Size: 38% Small, 33% Medium

What Do G2 Reviewers Say About Invoca?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent support from Invoca, enhancing their success with dedicated specialists and responsive teams.
  • Users appreciate the ease of use of Invoca, particularly due to its intuitive interface and helpful dashboards.
  • Users appreciate the insightful analytics of Invoca, enhancing understanding of customer interactions and optimizing marketing efforts.
  • Users commend Invoca's thorough and responsive customer support, which significantly enhances their overall experience and satisfaction.
  • Users commend Invoca for its attribution accuracy, enabling informed marketing decisions and optimizing spending effectively.
Cons
  • Users note the steep learning curve for new users, which can hinder efficiency and ease of use during onboarding.
  • Users express frustration over missing features in Invoca, particularly the lack of Spanish translation and complex integrations.
  • Users experience call issues with Invoca, particularly regarding complex tracking and lack of Spanish translation.
  • Users find the complexity of reporting setup in Invoca frustrating, hindering effective dashboard customization and integration.
  • Users find the complex setup of Invoca challenging, particularly with advanced features and reporting customizations.

What Are Recent G2 Reviews of Invoca?

What Are G2 Users Discussing About Invoca?

HubSpot Sales Hub

Sales Hub combines sales engagement tools, AI-powered productivity features, and workflow automation into a unified platform designed to help growing teams close deals faster. Core Value Proposition: Sales Hub addresses common sales challenges: inefficient manual processes that slow deal velocity, fragmented customer information creating incomplete context, and complex software requiring extensive training and ongoing administration. Built on the HubSpot Smart CRM, Sales Hub connects customer data and sales tools in a single unified system. Key Capabilities Sales Engagement Tools: Sales Hub provides email tracking, meeting scheduling, document sharing, and communication templates that streamline prospect interactions and eliminate administrative friction in the sales process. AI-Powered Productivity: The platform includes AI features that automate repetitive tasks, suggest next actions based on deal context, and surface relevant customer insights, helping representatives focus on selling rather than administrative work. Unified Customer View: Because all customer data, communication history, and deal information exists within the Smart CRM, sales representatives see complete context without toggling between systems. This includes visibility into marketing interactions, service tickets, and prior sales conversations. Workflow Automation: Sales Hub automates routine sales processes, ensuring consistent execution without manual coordination. Sales Hub vs. Alternatives: Unlike legacy CRM systems functioning primarily as databases requiring extensive customization, Sales Hub includes engagement tools, automation, and AI capabilities as native features rather than add-ons requiring integration. This eliminates the complexity of purchasing separate tools for email tracking, meeting scheduling, document management, and sales analytics. Sales Hub's intuitive interface reduces training time for new team members compared to traditional sales platforms requiring extensive technical knowledge. Teams benefit from fast onboarding, seamless alignment through shared data visibility, and flexible scaling. Who Should Use Sales Hub Sales Hub serves growing sales teams needing to increase productivity without adding headcount, sales representatives requiring complete customer context during buyer conversations, and sales leaders seeking pipeline visibility through unified reporting. The platform scales from small sales teams to enterprise organizations. Outcome Sales Hub helps teams sell smarter, not harder, enabling reps to get richer context and better insights at every step of the buyer journey.

Average Rating: 4.4/5.0

Total Reviews: 13,653

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How Do G2 Users Rate HubSpot Sales Hub?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 7.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.2/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.6/10 (Category avg: 8.7/10)

Who Is the Company Behind HubSpot Sales Hub?

  • Seller: HubSpot
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • Twitter: @HubSpot
    784,270 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17,628 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Business Development Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Small, 35% Medium

What Do G2 Reviewers Say About HubSpot Sales Hub?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive ease of use of HubSpot Sales Hub, appreciating its streamlined organization and integrations.
  • Users appreciate the customizability and user-friendly interface of HubSpot Sales Hub, enhancing their sales management experience.
  • Users value the comprehensive visibility of HubSpot Sales Hub for managing sales efforts and forecasting effectively.
  • Users value the excellent lead management provided by HubSpot Sales Hub, enhancing organization and efficiency significantly.
  • Users value the intuitive interface of HubSpot Sales Hub, which simplifies navigation and enhances productivity.
Cons
  • Users find missing features in HubSpot Sales Hub, including limited lead creation and incomplete mobile app functionality.
  • Users find the limited features of HubSpot Sales Hub, like dashboard limitations and mobile app functionality, frustrating.
  • Users face a large learning curve, finding the system confusing without extensive training on contacts versus leads.
  • Users find HubSpot Sales Hub to be expensive, especially as costs increase and bugs persist affecting usage.
  • Users find HubSpot Sales Hub significantly limited in customization, hindering efficient outreach and task management.

What Are Recent G2 Reviews of HubSpot Sales Hub?

What Are G2 Users Discussing About HubSpot Sales Hub?

Salesken

Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage more effectively with customers. Salesken also provides leaders and reps with full visibility into every call through advanced Call Analytics, capturing emotions, objections, intent, and more. Salesken delivers tailored solutions for both Sales Leaders and Reps, driving revenue success through: - Pipeline Management: Accurate forecasts based on deep conversation insights. - Deal Tracking: Instant summaries, identification of BANT gaps, and clear next steps. - Team Coaching: Personalized coaching for each rep and every deal, on demand. - Marketing Insights: Actionable insights extracted from sales conversations. - Quality Assurance: Evaluate 100% of sales calls with AI-driven QA, offering personalized coaching and reducing manual efforts while improving overall sales quality and consistency For Sales Reps, Salesken offers: - Real-Time Cueing: Provides live cues and battle cards to help reps perfect their pitches. - CRM Enrichment: Automates CRM data entry and updates. - Custom Outreach: Simplifies and automates outreach, saving time and increasing efficiency. Salesken is the go to AI for the whole sales team. Book a demo and learn about more features and capabilities.

Average Rating: 4.9/5.0

Total Reviews: 386

How Do G2 Users Rate Salesken?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.8/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.8/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Salesken?

  • Seller: Salesken
  • Year Founded: 2018
  • HQ Location: New York, New York
  • Twitter: @SaleskenAi
    117 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    81 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales, Sales Executive
  • Top Industries: Education Management, E-Learning
  • Company Size: 57% Medium, 37% Large

What Do G2 Reviewers Say About Salesken?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time feedback and actionable data from Salesken, significantly enhancing sales team performance and productivity.
  • Users value the real-time feedback from Salesken, significantly enhancing sales team productivity and efficiency.
  • Users appreciate the AI-driven feedback from Salesken, significantly boosting call center productivity and opportunities for success.
  • Users benefit from automated real-time feedback that enhances productivity and efficiency in sales engagements.
  • Users appreciate the efficiency of Salesken, boosting productivity with actionable insights and real-time feedback for sales teams.
Cons
  • Users face call connection issues with Salesken, leading to frustrations during their usage experience.
  • Users desire more customization and reliability with calls, facing issues connecting at times.
  • Users report significant issues with poor transcription, undermining the overall effectiveness of Salesken.
  • Users often experience recording issues with Salesken, particularly difficulties with transcripts and call connectivity.
  • Users often experience accuracy issues with transcripts, which detracts from their overall satisfaction with Salesken.

What Are Recent G2 Reviews of Salesken?

What Are G2 Users Discussing About Salesken?

Talkdesk

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Average Rating: 4.4/5.0

Total Reviews: 2,508

How Do G2 Users Rate Talkdesk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.5/10)
  • Customer Scoring: 10.0/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Talkdesk?

  • Seller: Talkdesk
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Palo Alto, CA
  • Twitter: @talkdesk
    6,959 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,395 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Supervisor, Customer Service Representative
  • Top Industries: Consumer Services, Computer Software
  • Company Size: 60% Medium, 20% Small

What Do G2 Reviewers Say About Talkdesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of Talkdesk, enhancing their ability to review conversations and manage calls effectively.
  • Users appreciate the enhanced efficiency of Talkdesk, benefiting from streamlined communication and robust reporting tools.
  • Users appreciate the all-in-one communication platform of Talkdesk, enabling efficient customer assistance across various channels.
  • Users appreciate the seamless call management in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions.
  • Users value the seamless CRM integration of Talkdesk, enhancing productivity with automated features and strong customer support.
Cons
  • Users experience call issues with Talkdesk, citing audio problems, dropped calls, and unclear error responses.
  • Users experience technical issues with Talkdesk, including dropped calls, glitches, and manual callback settings interruptions.
  • Users express frustration over missing features in Talkdesk, including spellcheck and flexible scheduling options during calls.
  • Users face notification issues with Talkdesk, as unexpected offline status changes disrupt their experience without alerts.
  • Users often face connection issues with Talkdesk, causing frustrating delays and requiring frequent application restarts.

What Are Recent G2 Reviews of Talkdesk?

What Are G2 Users Discussing About Talkdesk?

Convin.ai

Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching.

Average Rating: 4.7/5.0

Total Reviews: 540

How Do G2 Users Rate Convin.ai?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Convin.ai?

  • Seller: Convin
  • Year Founded: 2020
  • HQ Location: Bengaluru, IN
  • Twitter: @convin
    12 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    134 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Quality Analyst, Policy Advisor
  • Top Industries: Education Management, Health, Wellness and Fitness
  • Company Size: 62% Large, 32% Medium

What Do G2 Reviewers Say About Convin.ai?

AI-generated summary from verified user reviews

Pros
  • Users find Convin.ai extremely easy to use, making navigation and auditing tasks straightforward and efficient.
  • Users find the high accuracy of Convin.ai's call transcripts significantly enhances agent performance evaluation.
  • Users find the auditing efficiency of Convin.ai very handy, with a user-friendly UI for tracking performance.
  • Users appreciate the user-friendly interface of Convin.ai, enjoying easy access to call stats and detailed insights.
Cons
  • Users find that call flow management can be cumbersome, especially when using the keyboard for call controls.
  • Users find improvement needed in the solution, assistance, and referral aspects, seeking better efficiency and speed.
  • Users find the inadequate reporting of Convin.ai frustrating, as it lacks user-friendliness and timely data presentation.

What Are Recent G2 Reviews of Convin.ai?

What Are G2 Users Discussing About Convin.ai?

Allego

Allego is the market-leading revenue enablement platform teams trust and love. Across the customer lifecycle, Allego helps revenue teams close deals, hit their number, and stay aligned through change by making the next best action clear. Learning, content, coaching, digital selling, and secure, practical AI come together in one natively built platform. Guidance appears directly in everyday workflows so reps know what to say, share, and do when it matters most. Organizations that switch to Allego reduce complexity and lower total software costs by consolidating multiple point solutions into one unified system. Allego Learning: Allego embeds learning into the flow of work so skills show up in real opportunities. AI Role Play lets sellers practice their pitch before the live customer call, backed by deal-specific scenarios and instant feedback. Built-in Conversation Intelligence captures buyer interactions, surfaces risks and opportunities, and connects coaching directly to deal performance. Allego Modern Content: Allego makes content easy to manage, personalize, and activate in selling moments. Centrally governed assets are surfaced through AI-powered search and CRM context so reps can quickly find and share what works. Deep analytics tie engagement to pipeline and revenue outcomes, giving marketing and enablement leaders clear proof of impact. Allego Digital Rooms: Allego Digital Rooms create secure, personalized buyer spaces that streamline engagement across the selling process. Reps and buyers collaborate in branded environments that centralize content, communication, and next steps. AI highlights engagement signals and recommends follow-up actions so opportunities maintain momentum and close faster. Allego takes a human-first approach to AI. Secure, practical AI is embedded across workflows to surface next best actions, highlight deal risks, reinforce messaging, and accelerate follow-up. All AI capabilities are grounded in approved content and governed with enterprise controls. Organizations using Allego report measurable impact, including up to 50% shorter sales cycles, 45% higher win rates, and significant reductions in enablement software spend. Allego is recognized as a Leader in the Gartner Magic Quadrant for Revenue Enablement Platforms and ranked #1 on G2 for Ease of Use and Customer Satisfaction. Learn more at www.allego.com

Average Rating: 4.6/5.0

Total Reviews: 690

How Do G2 Users Rate Allego?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.5/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.5/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Allego?

  • Seller: Allego
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Waltham, Massachusetts
  • Twitter: @allegosoftware
    1,043 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    215 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Sales Enablement Manager
  • Top Industries: Financial Services, Computer Software
  • Company Size: 44% Medium, 39% Large

What Do G2 Reviewers Say About Allego?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Allego, facilitating smooth navigation and effective self-practice in training.
  • Users appreciate the supportive guidance from Allego’s team, enhancing comfort and ease of using the platform.
  • Users praise Allego for its excellent customer support that enhances the overall user experience and ease of learning.
  • Users value the intuitive interface of Allego, finding it easy to navigate and engage with content.
  • Users highlight Allego's significant time-saving capabilities, enabling faster insights and efficient training across teams.
Cons
  • Users find the learning curve steep, with a frustrating interface that complicates customizing and editing tasks.
  • Users feel the missing features in Allego limit functionality, such as editing and detailed download permissions.
  • Users find Allego not intuitive, struggling with navigation and logical categorization of resources available.
  • Users find Allego suffers from poor organization, experiencing gaps in content management and outdated information.
  • Users find Allego not user-friendly, as navigating and setting up the platform can be quite challenging and frustrating.

What Are Recent G2 Reviews of Allego?

What Are G2 Users Discussing About Allego?

Julie Jung
JJ
Researched and written by Julie Jung
Updated