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Infinity Call Tracking

4.7
(13)

Infinity Call Tracking is a Cloud based call tracking service with integrated visitor tracking capabilities. With Infinity you can track calls from your website and know exactly which marketing activity brought those visitors to your site.

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Infinity Call Tracking Reviews

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Showing 13 Infinity Call Tracking reviews
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Infinity Call Tracking review by Jason P.
Jason P.
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"Great Phone Tracking Service - Excellent Support"

What do you like best?

We have been using Infinity call tracking for several years and we are very happy with the service. It allows us to track our numbers and understand our customers journey from lead to the sale.

Customer service is great! Had an issue today where we needed to turn a dynamic number into a static diverted number and Sam in the support team had it done in under 10 minutes! Its great to see a company that supports their clients by support ticket and then follows up with a phone call.

Thank you

What do you dislike?

Everything has been running smoothly for several years now. No complaints.

Recommendations to others considering the product

Tracking calls allows you to see keyword to call through rate on adwords. You can the spend money on call converting keywords. In a B2B industry the larger volume orders come through the phone.

What business problems are you solving with the product? What benefits have you realized?

Adword tracking, customer pipeline. It allows us to track keywords that come through as calls and clicks and in turn track the conversion.

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Infinity Call Tracking review by Jonny L.
Jonny L.
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"Extremely powerful tool delivered with exceptional service "

What do you like best?

I have acquired Infinity at 2 different companies now and have been very impressed with how smoothly and professionally it has been implemented and set up. It just works and works really well. The integration with other platforms is great. Mostly though, it is a game changer in how total website revenue can be measured and optimised. Also Infinity have only ever been flexible and willing to adapt and customise things to my specific requirements.

What do you dislike?

The portal is a little un-intuitive at first, however fairly easy to pick up

What business problems are you solving with the product? What benefits have you realized?

In hospitality it means we can move from focusing predominantly on direct room bookings to also optimising the total revenue generated by the website, for example events/weddings, restaurant bookings, etc. This completely transforms how we optimise digital media and the total value that the website can generate.

What Inbound Call Tracking solution do you use?

Thanks for letting us know!
Infinity Call Tracking review by Administrator in Mechanical or Industrial Engineering
Administrator in Mechanical or Industrial Engineering
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Verified Current User
Review Source
content

"Excellent Service"

What do you like best?

The great Infinity team that works with us, no question is to much. A big thank you to Chloe Hackett in support and Lisa Nethercott our CSM, as always you have been brilliant.

What do you dislike?

Having to flip between the new hub and the portal.

What business problems are you solving with the product? What benefits have you realized?

We have been working with Infinity since 2015 and have installed Infinity across a number of countries. Infinity have allowed us to see more in depth data on all our calls than we have ever had in the past and this is vital for our success.

Infinity Call Tracking review by Administrator
Administrator
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content

"Great service and great tracking tool"

What do you like best?

The tracking enables us to make business decisions with detailed information about our best advertising stream. If we're unsure about anything the customer service is great and very knowledgeable. Usually resolved in the first contact and if not, very quick service response.

What do you dislike?

Can probably do more than we use it for and difficult to know what you can do unless you ask. Only stores some of the information for up to a month and on occasions would be helpful to go back further.

What business problems are you solving with the product? What benefits have you realized?

We track where clients are looking before they contact us and also how they find us and the result of calls. So we know what is working best.

Infinity Call Tracking review by Administrator
Administrator
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content

"Decent Tracking Solution"

What do you like best?

Infinity works quite well in tracking the different sources of all campaigns.

What do you dislike?

Their customer service team isn't particularly helpful. In a recent issue i had, they just kept emailing me asking if i'd fixed the problem - completely ignoring my questions each time. The software itself is quite good though. Pulling in adwords campaign data requires downloading and uploading a file.

What business problems are you solving with the product? What benefits have you realized?

We use it to track just how many of our adverts are performing - better still, we use it to tell exactly which campaign, ad group and even keyword is working. It is invaluable to us for this, as if we just listened to google adwords data, we'd be taking a very different (probably incorrect) approach.

Infinity Call Tracking review by Rebecca W.
Rebecca W.
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"Trustworthy service with great customer support"

What do you like best?

Infinity offer a great support system to customers. Service is always polite, helpful and speedy.

A range of clear display graphs helps you chart growth and view useful details.

What do you dislike?

Would be great to receive automated reports to our inbox to track growth more easily and remain up-to-date with ongoing progress.

What business problems are you solving with the product? What benefits have you realized?

It has allowed us to to track our referrals, see which areas we are excelling in and where we need to focus on. We have been able to create a range of bespoke numbers, allowing our business to grow and allowing us to carefully track this growth.

Infinity Call Tracking review by Andy R.
Andy R.
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"Excellent service from the support team"

What do you like best?

I like that you know what you're getting with the Infinity support team. Not only will you always get a prompt response, but they are always happy to help, and most importantly they are knowledgeable in their field and always able to help with what the query is, no matter how technical.

What do you dislike?

There isn't anything that I dislike about the service offered by the Infinity support team.

What business problems are you solving with the product? What benefits have you realized?

The ability for our clients to track where calls are originating from, and feeding goal data into their CRM.

Infinity Call Tracking review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"Infinity's SFDC app setup & experience is great!"

What do you like best?

Their SFDC app for reps taking inbound calls is awesome - simple and efficient for a repeatable motion. Their ability to support and conquer technical business challenges has been fantastic.

What do you dislike?

Their UI has gotten a major overhaul, so looking for some improvements there.

Also, they're getting into talk to text, conversational analytics, etc - wish we already had some of that up and running!

Recommendations to others considering the product

great SFDC app for sales, and seem to be heavily investing in R&D (conversational analytics, new UI/platform).

What business problems are you solving with the product? What benefits have you realized?

establishing a repeatable motion for sales to take inbound calls

helps introduce a consistent barometer for measuring call quality

enables more productive ad bidding based upon adtech connectivity with the google tech stack

Infinity Call Tracking review by Sarah H.
Sarah H.
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Review Source
content

"Quick and helpful service "

What do you like best?

Indy has been a real support to getting us running over the last few weeks. We really value the product and we are thrilled that the support offered is just as impressive.

What do you dislike?

We are not using the platform to its full potential so this requires staff training, other than that we are satisfied with the features and data.

What business problems are you solving with the product? What benefits have you realized?

Lead sources and where operational improvements are needed.

Infinity Call Tracking review by Agency in Internet
Agency in Internet
Validated Reviewer
Verified Current User
Review Source
content

"Infinity Call Tracking Review"

What do you like best?

I love that it integrates easily with all platforms that we are using. We can pull in data from multiple sources and see it all in one place. I also like that you can see data at the Campaign, Ad Group and Keyword level. With a simple excel download, you can pivot all the data that you need.

What do you dislike?

This is a british company, therefore the time difference when you need support is a bit tricky.

What business problems are you solving with the product? What benefits have you realized?

Seeing keyword level data to better optimize campaigns, as well as comparing paid vs SEO vs social performance.

Infinity Call Tracking review by Jatinder D.
Jatinder D.
Validated Reviewer
Review Source
content

"Fantastic analytics and support "

What do you like best?

The support aspect, fairly quick, weekly sync ups to discuss numbers and traction rates, the customer success we have with Danielle as point of contact couldn't be any better.

What do you dislike?

n/a - I don;t have anything that I dislike, everything ticks all the boxes required.

What business problems are you solving with the product? What benefits have you realized?

Tracking strategic behaviors of prospects on our website before first point of call into our business.

Infinity Call Tracking review by User
User
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Review Source
content

"Infinity support"

What do you like best?

Receive detailed answers to queries, prompt response.

What do you dislike?

Would like to see AMP page support, which would assist us.

What business problems are you solving with the product? What benefits have you realized?

Have been trying to rationalise our google paid search, infinity has helped by showing us what converts up, and what to invest the revenue in.

Infinity Call Tracking review by User
User
Validated Reviewer
Review Source
content

"Great Customer Service"

What do you like best?

"I have had to contact the Infinity Support Team on 3 separate occasions over the past few days. Every time, I've contacted them, they are extremely polite and responsive and dealt with my query quickly. Chloe Hackett was fantastic - Very impressed. Keep up the good work! "

What do you dislike?

Sometimes you can't always speak to the same person with the support desk - but all agents are more than happy to help.

What business problems are you solving with the product? What benefits have you realized?

tracking calls and transactions associated with them

Kate from G2

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