Overall Satisfaction Score
100
The Top 20 Conversation Intelligence Software
Check out this list of the top Conversation Intelligence Software products based on user satisfaction. A product's
satisfaction score is calculated by a
proprietary algorithm
that factors in real-user satisfaction ratings from review data. Software buyers can compare products
according to their satisfaction scores to streamline the buying process and quickly identify the best
products based on the experiences of their peers.
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The Top 20 Conversation Intelligence Software
Top Industries of Reviewers:
Computer Software
32%
Marketing and Advertising
28%
Consulting
21%
Information Technology and Services
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.6
9.7
Meets Requirements
Average: 9.5
9.8
Ease of Doing Business With
Average: 9.7
9.8
Ease of Setup
Average: 9.6
9.7
Quality of Support
Average: 9.6
9.8
Ease of Admin
Average: 9.4
9.6
Overall Satisfaction Score
99
Top Industries of Reviewers:
Computer Software
56%
Information Technology and Services
24%
Marketing and Advertising
12%
Internet
8%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.6
9.3
Meets Requirements
Average: 9.5
9.4
Ease of Doing Business With
Average: 9.7
9.4
Ease of Setup
Average: 9.6
9.2
Quality of Support
Average: 9.6
9.2
Ease of Admin
Average: 9.4
9.1
Overall Satisfaction Score
99
Top Industries of Reviewers:
Information Technology and Services
42%
Marketing and Advertising
30%
Consulting
14%
Financial Services
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.6
9.8
Meets Requirements
Average: 9.5
9.7
Ease of Doing Business With
Average: 9.7
9.6
Ease of Setup
Average: 9.6
9.8
Quality of Support
Average: 9.6
9.7
Ease of Admin
Average: 9.4
9.7
Overall Satisfaction Score
76
Top Industries of Reviewers:
Computer Software
53%
Information Technology and Services
29%
Marketing and Advertising
12%
Financial Services
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.6
9.1
Meets Requirements
Average: 9.5
9.0
Ease of Doing Business With
Average: 9.7
9.5
Ease of Setup
Average: 9.6
9.0
Quality of Support
Average: 9.6
9.2
Ease of Admin
Average: 9.4
9.0
Overall Satisfaction Score
75
Top Industries of Reviewers:
Insurance
72%
Consumer Services
14%
Financial Services
7%
Telecommunications
6%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.6
9.8
Meets Requirements
Average: 9.5
9.7
Ease of Doing Business With
Average: 9.7
10.0
Ease of Setup
Average: 9.6
9.9
Quality of Support
Average: 9.6
9.8
Ease of Admin
Average: 9.4
9.5
Overall Satisfaction Score
75
Top Industries of Reviewers:
Information Technology and Services
30%
Computer Software
26%
Consulting
26%
Financial Services
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.6
9.7
Meets Requirements
Average: 9.5
9.9
Ease of Doing Business With
Average: 9.7
10.0
Ease of Setup
Average: 9.6
9.8
Quality of Support
Average: 9.6
9.9
Ease of Admin
Average: 9.4
9.5
Overall Satisfaction Score
72
Top Industries of Reviewers:
Computer Software
35%
Information Technology and Services
31%
Consulting
26%
Marketing and Advertising
8%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.6
9.7
Meets Requirements
Average: 9.5
9.4
Ease of Doing Business With
Average: 9.7
9.3
Ease of Setup
Average: 9.6
9.6
Quality of Support
Average: 9.6
9.3
Ease of Admin
Average: 9.4
9.1
Overall Satisfaction Score
72
Top Industries of Reviewers:
Financial Services
35%
Information Technology and Services
30%
Computer Software
20%
Education Management
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.6
9.7
Meets Requirements
Average: 9.5
9.8
Ease of Doing Business With
Average: 9.7
10.0
Ease of Setup
Average: 9.6
9.6
Quality of Support
Average: 9.6
9.8
Ease of Admin
Average: 9.4
10.0
Overall Satisfaction Score
72
Top Industries of Reviewers:
Education Management
43%
E-Learning
41%
Marketing and Advertising
8%
Higher Education
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.6
9.9
Meets Requirements
Average: 9.5
9.7
Ease of Doing Business With
Average: 9.7
9.9
Ease of Setup
Average: 9.6
9.9
Quality of Support
Average: 9.6
9.8
Ease of Admin
Average: 9.4
9.9
Overall Satisfaction Score
69
Top Industries of Reviewers:
Computer Software
51%
Information Technology and Services
31%
Marketing and Advertising
10%
Human Resources
8%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.6
9.5
Meets Requirements
Average: 9.5
9.5
Ease of Doing Business With
Average: 9.7
9.5
Ease of Setup
Average: 9.6
9.5
Quality of Support
Average: 9.6
9.6
Ease of Admin
Average: 9.4
8.4
Overall Satisfaction Score
68
Top Industries of Reviewers:
Education Management
63%
E-Learning
22%
Higher Education
8%
Computer Software
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.6
9.6
Meets Requirements
Average: 9.5
9.5
Ease of Doing Business With
Average: 9.7
9.7
Ease of Setup
Average: 9.6
9.8
Quality of Support
Average: 9.6
9.6
Ease of Admin
Average: 9.4
9.7
Overall Satisfaction Score
67
Top Industries of Reviewers:
Computer Software
38%
Information Technology and Services
35%
Financial Services
17%
Marketing and Advertising
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.6
8.8
Meets Requirements
Average: 9.5
9.3
Ease of Doing Business With
Average: 9.7
9.3
Ease of Setup
Average: 9.6
8.5
Quality of Support
Average: 9.6
9.0
Ease of Admin
Average: 9.4
9.0
Overall Satisfaction Score
67
Top Industries of Reviewers:
Computer Software
58%
Marketing and Advertising
17%
Information Technology and Services
15%
Consulting
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.6
9.8
Meets Requirements
Average: 9.5
9.3
Ease of Doing Business With
Average: 9.7
10.0
Ease of Setup
Average: 9.6
9.7
Quality of Support
Average: 9.6
9.9
Ease of Admin
Average: 9.4
9.9
Overall Satisfaction Score
66
Top Industries of Reviewers:
Marketing and Advertising
78%
Construction
13%
Consumer Services
4%
Automotive
4%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.6
9.4
Meets Requirements
Average: 9.5
9.7
Ease of Doing Business With
Average: 9.7
9.7
Ease of Setup
Average: 9.6
9.5
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 9.4
9.7
Overall Satisfaction Score
65
Top Industries of Reviewers:
Computer Software
47%
Marketing and Advertising
24%
Information Technology and Services
17%
Management Consulting
12%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.6
9.8
Meets Requirements
Average: 9.5
9.5
Ease of Doing Business With
Average: 9.7
9.9
Ease of Setup
Average: 9.6
10.0
Quality of Support
Average: 9.6
9.5
Ease of Admin
Average: 9.4
9.5
Overall Satisfaction Score
64
Top Industries of Reviewers:
Consumer Services
43%
Financial Services
30%
Retail
15%
Airlines/Aviation
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.6
9.6
Meets Requirements
Average: 9.5
9.5
Ease of Doing Business With
Average: 9.7
9.6
Ease of Setup
Average: 9.6
9.7
Quality of Support
Average: 9.6
9.6
Ease of Admin
Average: 9.4
9.7
Overall Satisfaction Score
64
Top Industries of Reviewers:
Computer Software
50%
Financial Services
30%
Information Technology and Services
10%
Internet
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.6
9.1
Meets Requirements
Average: 9.5
9.8
Ease of Doing Business With
Average: 9.7
10.0
Ease of Setup
Average: 9.6
9.7
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 9.4
9.7
Overall Satisfaction Score
64
Top Industries of Reviewers:
Computer Software
50%
Information Technology and Services
22%
Consulting
17%
Leisure, Travel & Tourism
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.6
9.8
Meets Requirements
Average: 9.5
9.6
Ease of Doing Business With
Average: 9.7
9.9
Ease of Setup
Average: 9.6
9.5
Quality of Support
Average: 9.6
9.2
Ease of Admin
Average: 9.4
9.2
Overall Satisfaction Score
63
Top Industries of Reviewers:
Education Management
38%
Health, Wellness and Fitness
30%
Computer Games
25%
Insurance
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.6
9.5
Meets Requirements
Average: 9.5
9.5
Ease of Doing Business With
Average: 9.7
9.6
Ease of Setup
Average: 9.6
9.5
Quality of Support
Average: 9.6
9.7
Ease of Admin
Average: 9.4
9.2
Overall Satisfaction Score
63
Top Industries of Reviewers:
Pharmaceuticals
44%
Information Technology and Services
22%
Computer Software
21%
Education Management
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.6
9.6
Meets Requirements
Average: 9.5
9.4
Ease of Doing Business With
Average: 9.7
9.8
Ease of Setup
Average: 9.6
9.3
Quality of Support
Average: 9.6
9.7
Ease of Admin
Average: 9.4
9.4
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