The Top 20 Conversation Intelligence Software

Check out this list of the top Conversation Intelligence Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Fathom

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Computer Software

31%

Marketing and Advertising

28%

Consulting

22%

Information Technology and Services

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.7

9.8

Ease of Setup

Average: 9.6

9.7

Quality of Support

Average: 9.6

9.7

Ease of Admin

Average: 9.5

9.6

Gong

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Computer Software

56%

Information Technology and Services

24%

Marketing and Advertising

12%

Internet

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.3

Meets Requirements

Average: 9.5

9.4

Ease of Doing Business With

Average: 9.7

9.3

Ease of Setup

Average: 9.6

9.2

Quality of Support

Average: 9.6

9.2

Ease of Admin

Average: 9.5

9.1

Substrata

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

45%

Marketing and Advertising

23%

Financial Services

17%

Consulting

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.9

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.7

9.6

Ease of Setup

Average: 9.6

9.9

Quality of Support

Average: 9.6

9.7

Ease of Admin

Average: 9.5

9.7

Jiminny

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

53%

Information Technology and Services

29%

Marketing and Advertising

11%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.1

Meets Requirements

Average: 9.5

9.0

Ease of Doing Business With

Average: 9.7

9.5

Ease of Setup

Average: 9.6

9.0

Quality of Support

Average: 9.6

9.2

Ease of Admin

Average: 9.5

9.0

Balto

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

72%

Consumer Services

14%

Financial Services

Telecommunications

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.6

9.9

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 9.5

9.7

Spiky

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

31%

Computer Software

27%

Consulting

24%

Financial Services

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.7

Meets Requirements

Average: 9.5

9.9

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.6

9.8

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 9.5

9.5

Salesforce Sales Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

38%

Information Technology and Services

35%

Financial Services

17%

Marketing and Advertising

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

8.8

Meets Requirements

Average: 9.5

9.3

Ease of Doing Business With

Average: 9.7

9.3

Ease of Setup

Average: 9.6

8.5

Quality of Support

Average: 9.6

9.0

Ease of Admin

Average: 9.5

9.0

Salesken

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

43%

E-Learning

41%

Marketing and Advertising

Higher Education

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.6

9.9

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 9.5

9.9

Claap

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

36%

Information Technology and Services

29%

Consulting

27%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.7

Meets Requirements

Average: 9.5

9.3

Ease of Doing Business With

Average: 9.7

9.3

Ease of Setup

Average: 9.6

9.6

Quality of Support

Average: 9.6

9.3

Ease of Admin

Average: 9.5

9.2

#10

Grain

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

58%

Marketing and Advertising

17%

Information Technology and Services

15%

Consulting

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.9

Meets Requirements

Average: 9.5

9.4

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.6

9.9

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 9.5

9.9

#11

Zipteams

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

63%

E-Learning

22%

Higher Education

Computer Software

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.6

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.7

9.7

Ease of Setup

Average: 9.6

9.8

Quality of Support

Average: 9.6

9.6

Ease of Admin

Average: 9.5

9.7

#12

Fireflies.ai

Overall Satisfaction Score

Top Industries of Reviewers:

Consulting

27%

Marketing and Advertising

27%

Computer Software

23%

Information Technology and Services

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.4

Meets Requirements

Average: 9.5

9.3

Ease of Doing Business With

Average: 9.7

9.3

Ease of Setup

Average: 9.6

9.5

Quality of Support

Average: 9.6

8.8

Ease of Admin

Average: 9.5

9.1

#13

Zoom Revenue Accelerator

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

43%

Marketing and Advertising

29%

Construction

14%

Design

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.6

9.6

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.5

9.6

#14

WhatConverts

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

80%

Construction

10%

Consumer Services

Automotive

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.4

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.7

9.7

Ease of Setup

Average: 9.6

9.6

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.5

9.7

#15

Convin.ai

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

38%

Health, Wellness and Fitness

30%

Computer Games

24%

Insurance

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.6

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.7

9.5

Ease of Setup

Average: 9.6

9.5

Quality of Support

Average: 9.6

9.7

Ease of Admin

Average: 9.5

9.1

#16

Sybill.ai

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

47%

Marketing and Advertising

24%

Information Technology and Services

17%

Management Consulting

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.7

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.6

10.0

Quality of Support

Average: 9.6

9.4

Ease of Admin

Average: 9.5

9.5

#17

evaluagent

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

43%

Financial Services

30%

Retail

15%

Airlines/Aviation

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.6

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.7

9.6

Ease of Setup

Average: 9.6

9.7

Quality of Support

Average: 9.6

9.6

Ease of Admin

Average: 9.5

9.7

#18

Wiser Sales Intelligence

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Financial Services

30%

Information Technology and Services

10%

Internet

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.1

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.6

9.7

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.5

9.7

#19

Attention

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

44%

Information Technology and Services

25%

Consulting

19%

Leisure, Travel & Tourism

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.6

Ease of Doing Business With

Average: 9.7

9.8

Ease of Setup

Average: 9.6

9.5

Quality of Support

Average: 9.6

9.1

Ease of Admin

Average: 9.5

9.1

#20

tl;dv

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

33%

Computer Software

23%

Information Technology and Services

23%

Consulting

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.3

Meets Requirements

Average: 9.5

9.3

Ease of Doing Business With

Average: 9.7

9.7

Ease of Setup

Average: 9.6

9.4

Quality of Support

Average: 9.6

9.6

Ease of Admin

Average: 9.5

9.7