# The Top 20 Conversation Intelligence Software Check out this list of the top Conversation Intelligence Software products based on user satisfaction. A product's satisfaction score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Compare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.&title=Highest+Rated+Conversation+Intelligence+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3Ftab%3Dhighest_rated) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Highest+Rated+Conversation+Intelligence+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3Ftab%3Dhighest_rated&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3Ftab%3Dhighest_rated) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Highest+Rated+Conversation+Intelligence+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Highest+Rated+Conversation+Intelligence+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") Filters The next elements are filters and will change the displayed results once they are selected. All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaAfricaLatin AmericaANZ The Top 20 Conversation Intelligence Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Compare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.&title=Highest+Rated+Conversation+Intelligence+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3Ftab%3Dhighest_rated) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Highest+Rated+Conversation+Intelligence+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3Ftab%3Dhighest_rated&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3Ftab%3Dhighest_rated) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Highest+Rated+Conversation+Intelligence+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Highest+Rated+Conversation+Intelligence+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaAfricaLatin AmericaANZ [Collapse AllExpand All](#) G2 Satisfaction Score Information Compare [Expand/Collapse Fathom](#) #1 [![Fathom](https://images.g2crowd.com/uploads/product/hd_favicon/041fb40aaa8c9360ddee9abbf33aea96/fathom-video.svg)](/products/fathom-video/reviews) [Fathom](/products/fathom-video/reviews "Fathom") 99 [Expand/Collapse Fathom](#) Overall Satisfaction Score 99 Top Industries of Reviewers: Computer Software 32% Marketing and Advertising 27% Consulting 21% Information Technology and Services 20% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.7 Meets Requirements Average: 9.5 9.8 Ease of Doing Business With Average: 9.7 9.8 Ease of Setup Average: 9.5 9.7 Quality of Support Average: 9.5 9.7 Ease of Admin Average: 9.4 9.6 [Expand/Collapse Gong](#) #2 [![Gong](https://images.g2crowd.com/uploads/product/hd_favicon/e33783a7fe09d9543772bf2218f64325/gong.svg)](/products/gong/reviews) [Gong](/products/gong/reviews "Gong") 97 [Expand/Collapse Gong](#) Overall Satisfaction Score 97 Top Industries of Reviewers: Computer Software 56% Information Technology and Services 24% Marketing and Advertising 12% Internet 8% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.3 Meets Requirements Average: 9.5 9.4 Ease of Doing Business With Average: 9.7 9.4 Ease of Setup Average: 9.5 9.2 Quality of Support Average: 9.5 9.1 Ease of Admin Average: 9.4 9.1 [Expand/Collapse Substrata](#) #3 [![Substrata](https://images.g2crowd.com/uploads/product/hd_favicon/ad4c981cf0bb292bd51d542b48d0d318/substrata-substrata.svg)](/products/substrata-substrata/reviews) [Substrata](/products/substrata-substrata/reviews "Substrata") 94 [Expand/Collapse Substrata](#) Overall Satisfaction Score 94 Top Industries of Reviewers: Information Technology and Services 42% Marketing and Advertising 31% Computer Software 14% Consulting 13% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.8 Meets Requirements Average: 9.5 9.7 Ease of Doing Business With Average: 9.7 9.5 Ease of Setup Average: 9.5 9.8 Quality of Support Average: 9.5 9.7 Ease of Admin Average: 9.4 9.6 [Expand/Collapse Nooks](#) #4 [![Nooks](https://images.g2crowd.com/uploads/product/hd_favicon/963541eea1ab1379bbcfbc0d9eb46b80/nooks.svg)](/products/nooks/reviews) [Nooks](/products/nooks/reviews "Nooks") 79 [Expand/Collapse Nooks](#) Overall Satisfaction Score 79 Top Industries of Reviewers: Computer Software 56% Information Technology and Services 28% Marketing and Advertising 10% Human Resources 6% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.4 Meets Requirements Average: 9.5 9.5 Ease of Doing Business With Average: 9.7 9.7 Ease of Setup Average: 9.5 9.4 Quality of Support Average: 9.5 9.4 Ease of Admin Average: 9.4 8.9 [Expand/Collapse Claap](#) #5 [![Claap](https://images.g2crowd.com/uploads/product/hd_favicon/3ebe5e7021409c6dc6abce1cbc656b59/claap.svg)](/products/claap/reviews) [Claap](/products/claap/reviews "Claap") 74 [Expand/Collapse Claap](#) Overall Satisfaction Score 74 Top Industries of Reviewers: Information Technology and Services 37% Computer Software 32% Consulting 20% Marketing and Advertising 10% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.6 Meets Requirements Average: 9.5 9.4 Ease of Doing Business With Average: 9.7 9.4 Ease of Setup Average: 9.5 9.6 Quality of Support Average: 9.5 9.4 Ease of Admin Average: 9.4 9.1 [Expand/Collapse Balto](#) #6 [![Balto](https://images.g2crowd.com/uploads/product/hd_favicon/2b7b3c9f5c1e12883e67c541f3e2ff2b/balto.svg)](/products/balto/reviews) [Balto](/products/balto/reviews "Balto") 72 [Expand/Collapse Balto](#) Overall Satisfaction Score 72 Top Industries of Reviewers: Insurance 72% Consumer Services 14% Financial Services 7% Telecommunications 7% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.8 Meets Requirements Average: 9.5 9.7 Ease of Doing Business With Average: 9.7 10.0 Ease of Setup Average: 9.5 9.8 Quality of Support Average: 9.5 9.8 Ease of Admin Average: 9.4 9.2 [Expand/Collapse Salesken](#) #7 [![Salesken](https://images.g2crowd.com/uploads/product/hd_favicon/78adde3e9bdcc914c88771b70aceb390/salesken.svg)](/products/salesken/reviews) [Salesken](/products/salesken/reviews "Salesken") 71 [Expand/Collapse Salesken](#) Overall Satisfaction Score 71 Top Industries of Reviewers: Education Management 43% E-Learning 41% Marketing and Advertising 8% Higher Education 7% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.9 Meets Requirements Average: 9.5 9.7 Ease of Doing Business With Average: 9.7 10.0 Ease of Setup Average: 9.5 10.0 Quality of Support Average: 9.5 9.7 Ease of Admin Average: 9.4 10.0 [Expand/Collapse Spiky](#) #8 [![Spiky](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9dc50b863edc8115aa5eb7d4137e699d/spiky.png)](/products/spiky/reviews) [Spiky](/products/spiky/reviews "Spiky") 71 [Expand/Collapse Spiky](#) Overall Satisfaction Score 71 Top Industries of Reviewers: Information Technology and Services 31% Computer Software 27% Consulting 25% Financial Services 17% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.7 Meets Requirements Average: 9.5 9.8 Ease of Doing Business With Average: 9.7 10.0 Ease of Setup Average: 9.5 9.8 Quality of Support Average: 9.5 9.9 Ease of Admin Average: 9.4 9.5 [Expand/Collapse Mindtickle](#) #9 [![Mindtickle](https://images.g2crowd.com/uploads/product/hd_favicon/edee72a4ca65752dee7523708ed17eee/mindtickle.svg)](/products/mindtickle/reviews) [Mindtickle](/products/mindtickle/reviews "Mindtickle") 70 [Expand/Collapse Mindtickle](#) Overall Satisfaction Score 70 Top Industries of Reviewers: Pharmaceuticals 44% Computer Software 22% Information Technology and Services 22% Education Management 13% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.8 Meets Requirements Average: 9.5 9.6 Ease of Doing Business With Average: 9.7 9.8 Ease of Setup Average: 9.5 9.7 Quality of Support Average: 9.5 9.6 Ease of Admin Average: 9.4 9.4 [Expand/Collapse Sybill.ai](#) #10 [![Sybill.ai](https://images.g2crowd.com/uploads/product/hd_favicon/a4dce329db43edc4f71eb2ea422e5711/sybill-ai.svg)](/products/sybill-ai/reviews) [Sybill.ai](/products/sybill-ai/reviews "Sybill.ai") 67 [Expand/Collapse Sybill.ai](#) Overall Satisfaction Score 67 Top Industries of Reviewers: Computer Software 49% Marketing and Advertising 24% Information Technology and Services 16% Management Consulting 11% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.7 Meets Requirements Average: 9.5 9.5 Ease of Doing Business With Average: 9.7 10.0 Ease of Setup Average: 9.5 9.7 Quality of Support Average: 9.5 9.7 Ease of Admin Average: 9.4 9.3 [Expand/Collapse Zipteams](#) #11 [![Zipteams](https://images.g2crowd.com/uploads/product/hd_favicon/d12ba87761b658cc8e1538ae844dcdf9/zipteams-technologies-pvt-ltd-zipteams.svg)](/products/zipteams-technologies-pvt-ltd-zipteams/reviews) [Zipteams](/products/zipteams-technologies-pvt-ltd-zipteams/reviews "Zipteams") 67 [Expand/Collapse Zipteams](#) Overall Satisfaction Score 67 Top Industries of Reviewers: Education Management 63% E-Learning 22% Higher Education 8% Computer Software 7% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.6 Meets Requirements Average: 9.5 9.5 Ease of Doing Business With Average: 9.7 9.8 Ease of Setup Average: 9.5 9.8 Quality of Support Average: 9.5 9.6 Ease of Admin Average: 9.4 9.8 [Expand/Collapse Mihup](#) #12 [![Mihup](https://images.g2crowd.com/uploads/product/hd_favicon/1d2da683b1ada5555a6cf307d31f4d41/mihup.svg)](/products/mihup/reviews) [Mihup](/products/mihup/reviews "Mihup") 66 [Expand/Collapse Mihup](#) Overall Satisfaction Score 66 Top Industries of Reviewers: Financial Services 38% Information Technology and Services 29% Computer Software 19% Education Management 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.6 Meets Requirements Average: 9.5 9.6 Ease of Doing Business With Average: 9.7 10.0 Ease of Setup Average: 9.5 9.4 Quality of Support Average: 9.5 9.5 Ease of Admin Average: 9.4 9.7 [Expand/Collapse NUACOM](#) #13 [![NUACOM](https://images.g2crowd.com/uploads/product/hd_favicon/e93b1c7f1b686066b7d4da97f43343dd/nuacom.svg)](/products/nuacom/reviews) [NUACOM](/products/nuacom/reviews "NUACOM") 66 [Expand/Collapse NUACOM](#) Overall Satisfaction Score 66 Top Industries of Reviewers: Staffing and Recruiting 33% Real Estate 33% Computer Software 17% Hospital & Health Care 17% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.7 Meets Requirements Average: 9.5 9.6 Ease of Doing Business With Average: 9.7 9.3 Ease of Setup Average: 9.5 9.7 Quality of Support Average: 9.5 9.9 Ease of Admin Average: 9.4 9.4 [Expand/Collapse UpdateAI](#) #14 [![UpdateAI](https://images.g2crowd.com/uploads/product/hd_favicon/15b324242dd5d7d17c6a0e227e354b28/updateai.svg)](/products/updateai/reviews) [UpdateAI](/products/updateai/reviews "UpdateAI") 65 [Expand/Collapse UpdateAI](#) Overall Satisfaction Score 65 Top Industries of Reviewers: Computer Software 60% Information Technology and Services 20% Consulting 13% Human Resources 7% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.6 Meets Requirements Average: 9.5 9.6 Ease of Doing Business With Average: 9.7 10.0 Ease of Setup Average: 9.5 9.6 Quality of Support Average: 9.5 9.5 Ease of Admin Average: 9.4 9.4 [Expand/Collapse Jiminny](#) #15 [![Jiminny](https://images.g2crowd.com/uploads/product/hd_favicon/142696095ea6c4d8c73f30a50c0e74c6/jiminny.svg)](/products/jiminny/reviews) [Jiminny](/products/jiminny/reviews "Jiminny") 64 [Expand/Collapse Jiminny](#) Overall Satisfaction Score 64 Top Industries of Reviewers: Computer Software 53% Information Technology and Services 28% Marketing and Advertising 12% Financial Services 7% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.0 Meets Requirements Average: 9.5 8.9 Ease of Doing Business With Average: 9.7 9.0 Ease of Setup Average: 9.5 9.0 Quality of Support Average: 9.5 9.1 Ease of Admin Average: 9.4 8.9 [Expand/Collapse WhatConverts](#) #16 [![WhatConverts](https://images.g2crowd.com/uploads/product/hd_favicon/d92d25660d9b18514f14665d75e06d95/whatconverts.svg)](/products/whatconverts/reviews) [WhatConverts](/products/whatconverts/reviews "WhatConverts") 64 [Expand/Collapse WhatConverts](#) Overall Satisfaction Score 64 Top Industries of Reviewers: Marketing and Advertising 77% Construction 15% Business Supplies and Equipment 4% Building Materials 4% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.3 Meets Requirements Average: 9.5 9.7 Ease of Doing Business With Average: 9.7 9.7 Ease of Setup Average: 9.5 9.4 Quality of Support Average: 9.5 9.7 Ease of Admin Average: 9.4 9.5 [Expand/Collapse CallRail](#) #17 [![CallRail](https://images.g2crowd.com/uploads/product/hd_favicon/dc5a7c4a387a7c639e8eb054c965ecb7/callrail.svg)](/products/callrail/reviews) [CallRail](/products/callrail/reviews "CallRail") 64 [Expand/Collapse CallRail](#) Overall Satisfaction Score 64 Top Industries of Reviewers: Marketing and Advertising 61% Construction 17% Real Estate 13% Consumer Services 9% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.1 Meets Requirements Average: 9.5 9.1 Ease of Doing Business With Average: 9.7 9.3 Ease of Setup Average: 9.5 9.1 Quality of Support Average: 9.5 8.9 Ease of Admin Average: 9.4 9.3 [Expand/Collapse Otter.ai](#) #18 [![Otter.ai](https://images.g2crowd.com/uploads/product/hd_favicon/e2c6ddc2cf31eda4e6b99b9b3f133287/otter-ai.svg)](/products/otter-ai/reviews) [Otter.ai](/products/otter-ai/reviews "Otter.ai") 64 [Expand/Collapse Otter.ai](#) Overall Satisfaction Score 64 Top Industries of Reviewers: Marketing and Advertising 35% Computer Software 26% Consulting 21% Information Technology and Services 18% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.4 Meets Requirements Average: 9.5 9.3 Ease of Doing Business With Average: 9.7 9.5 Ease of Setup Average: 9.5 9.5 Quality of Support Average: 9.5 9.1 Ease of Admin Average: 9.4 9.5 [Expand/Collapse Agentforce Sales (formerly Salesforce Sales Cloud)](#) #19 [![Agentforce Sales (formerly Salesforce Sales Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg)](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [Agentforce Sales (formerly Salesforce Sales Cloud)](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews "Agentforce Sales (formerly Salesforce Sales Cloud)") 64 [Expand/Collapse Agentforce Sales (formerly Salesforce Sales Cloud)](#) Overall Satisfaction Score 64 Top Industries of Reviewers: Computer Software 37% Information Technology and Services 35% Financial Services 17% Marketing and Advertising 10% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 8.9 Meets Requirements Average: 9.5 9.3 Ease of Doing Business With Average: 9.7 9.4 Ease of Setup Average: 9.5 8.7 Quality of Support Average: 9.5 9.0 Ease of Admin Average: 9.4 9.0 [Expand/Collapse tl;dv](#) #20 [![tl;dv](https://images.g2crowd.com/uploads/product/hd_favicon/34699fd352a65bf7c614afe71f29a710/tl-dv.svg)](/products/tl-dv/reviews) [tl;dv](/products/tl-dv/reviews "tl;dv") 64 [Expand/Collapse tl;dv](#) Overall Satisfaction Score 64 Top Industries of Reviewers: Marketing and Advertising 30% Computer Software 23% Information Technology and Services 23% Consulting 23% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.3 Meets Requirements Average: 9.5 9.4 Ease of Doing Business With Average: 9.7 9.7 Ease of Setup Average: 9.5 9.3 Quality of Support Average: 9.5 9.4 Ease of Admin Average: 9.4 9.6