What I like most about Natterbox is how genuinely customer-focused the whole experience feels. This is actually my second time implementing the platform, having previously used it in a large, multi-site hospitality business, so I already had confidence in what it could deliver, and it’s lived up to that again. The support team is fantastic, responsive, helpful, and they really take customer feedback on board. The product itself is easy to use, and you can see it’s continuously improving with regular updates. Even when something isn’t available yet, it’s usually already on the roadmap. The Salesforce integration has also been seamless, which was a key requirement for us. We initially implemented Natterbox alongside Salesforce Service Cloud Voice, but ran into ongoing issues that never really got resolved. Switching to Natterbox Freedom has made a huge difference; it’s honestly like night and day. Call quality has improved, reporting is more reliable, and overall it’s made it much easier for us to support our customers effectively.

They're a great team and great product. They look after their customers well and I trust them

The native Salesforce integration and the ability for the telephony system to operate directly within Salesforce are valuable features. Along with it other features like Live call Transcripts Wallboards and Reporting and Omni channel Supervision are really awesome.