Proshort Reviews & Product Details

Proshort has completely changed how I handle customer conversations in a pre-sales role. I no longer have to worry about taking notes during discovery or demo calls, which allows me to stay fully engaged with the customer. Every call is recorded, so I can easily go back and revisit specific moments whenever needed.

One of the biggest advantages is the automated summaries generated both before and after meetings. These summaries help keep context fresh in my mind, especially when juggling multiple accounts, and make it easy to prepare for follow-ups without rewatching entire recordings. Proshort also aggregates insights across meetings, which is incredibly valuable for identifying what messaging is working, what isn’t, and where new features or solutions need to be positioned. As a solutions consultant, this helps me spot recurring customer pain points and understand how competitors are being used across different conversations.

The Salesforce integration is seamless — mapping calls to the right accounts and accessing all relevant details in one place is straightforward and saves a lot of manual effort. I’ve also set up Proshort agents to automatically generate proposal drafts directly from client conversations, which has significantly reduced turnaround time and improved consistency. Review collected by and hosted on G2.com.

One limitation I’ve noticed is that if you drop from a call and rejoin, Proshort doesn’t currently merge those sessions into a single recording. Having the ability to combine them would make it easier to review calls without losing continuity. Review collected by and hosted on G2.com.

I really like the email that comes before a meeting, because it includes great information that I usually have to ask my team members to share before I get on a call. Having that automated is fantastic. Also, the post-meeting summary is really good. It helps me keep track of meetings without having to rely on formal meeting minutes, so it works like a charm. Review collected by and hosted on G2.com.

The one thing I don’t like sometimes is that it could be a permissions issue. I’m not sure what’s going on, but for some people or participants, their title doesn’t show up in the pre-meeting summary. I’m thinking this has to do with permissions, so having more information about who the participants are would be great. Review collected by and hosted on G2.com.

I have been using it as my meeting assistant. It gives me every detail about the meeting, including even the minute points, which helps me stay focused on the discussion instead of worrying about taking notes. It also shares well-structured notes, action items, and the overall sentiment of the discussion. Review collected by and hosted on G2.com.

I like everything it offers. But there is always scope of improvement. Review collected by and hosted on G2.com.

What I appreciate most about Proshort is how efficiently it captures and organizes customer conversations. Rather than spending hours digging through past interactions, I can quickly pull up clear, AI-generated summaries that surface the key topics, action items, and overall customer sentiment. It helps me stay informed and responsive, and it leaves me better prepared for each engagement. Review collected by and hosted on G2.com.

One area for improvement would be to expand the depth of the sentiment analysis, particularly for longer or more nuanced conversations. Providing more detailed emotional insights would make the platform even more effective at understanding customer intent and concerns, and would help capture subtleties that can be missed in complex discussions. Review collected by and hosted on G2.com.

The way it summarizes the talking points of the entire discussion is really helpful. It segregates the speakers quite accurately. Some of the analyses based on the matters discussed are also quite accurate and helpful. The next steps and action items it lists out are also super helpful.

The tool is quite easy to use and understand, many of the features are quite intuitive and the level of support offered by their team is pretty high and well regulated. Review collected by and hosted on G2.com.

The overall analysis of a call are determined by some factors which would've been setup during implementation of the tool for a particular organisation and is generally configured to apply for a wide range of scenarios. Because of this there are many instances where the score assigned to the overall quality of the conversation isn't entirely accurate. There have been instances where I would've had a great call with a client and it doesn't quite reflect in the analysis or the summary.

Another drawback is that it struggles with multi language conversations. In India most of the discussions happen over more than just one language, usually a mixture of English and Hindi. Review collected by and hosted on G2.com.

My greatest achievement using Proshort is that I no longer need to take notes. I spend most days on consecutive calls for onboarding clients, discussing APIs, talking about migrations, handling random crises... and ProShort simply manages to keep pace.

It captures the key points without requiring me to pause the discussion every two minutes or requiring me scribbling notes for any questions asked.

And strangely, it does understand the context correctly! Just as when we're discussing intricate processes complex technical integration details, the summary remains coherent afterward. That’s truly a relief since I don’t need to re-clarify things to myself post-call.

so it has become my go to note taker for every single meeting that i do with internal or external stakeholders. easy to setup as well and does not require me to check daily whether it will join or not. once preferences are saved - it does its job diligently. Review collected by and hosted on G2.com.

Nothing dealbreaking, just small annoyances like it does not join adhoc calls even after i request it to join by providing meeting link. That's something irritating.. that's when i switch to google / gemini recording.

another problem is limited time, it does not record meetings longer than 2 hours Review collected by and hosted on G2.com.

Great product, intuitive UI, feature releases are fast.

I use it for each one of my meetings every single day. Integrating is quick and effortless. Adoption took us literally a day or two.

You would think how one could differ from the thousand other Ai meeting notetakers, but Proshort goes way beyond that. It links with CRM, takes forward context, uses internal organization information fed into it for custom challenge and pain point solutions for clients, and more.

It has dashboards that can drive standups, focus on goal achievement, and also shares persona based feedback.

Customer support is excellent and the team is extremely agile and supportive. Review collected by and hosted on G2.com.

There is not much to dislike - any missing features that are highlighted, are picked up quickly by their tech. Review collected by and hosted on G2.com.

I like Proshort and moved from Read AI because it provides a complete summary of calls with clear subdivisions. This makes it easier to track the tools used, challenges discussed, and other important details. As an active user, it simplifies my work by giving reminders before meetings, offering a quick recap of previous conversations, and helping me stay prepared. I can also easily search for past conversations, rewatch them if needed, and even view just what one person said without having to listen to the entire call. Review collected by and hosted on G2.com.

One small area for improvement would be the AI responses when asking follow‑up questions. At very rare times, the answers aren’t fully accurate or specific to the context of the call. Improving this would make the experience even better, but overall there’s nothing major that stands out as a drawback. Review collected by and hosted on G2.com.

This is the best note-taking tool I’ve used. I can simply listen to my clients and stay present, without worrying about capturing every little detail like numbers, descriptions, and other specifics. I’m also able to automate follow-up reminders and emails, review meeting logs afterward, and share them with anyone easily. Review collected by and hosted on G2.com.

I haven't identified any major downsides of Proshort. Just a small glitch- If there's a meeting invite which hasn't been joined in for 10 mins after starting time, the bot disappears and you have to add it back manually. It is annoying sometimes. Review collected by and hosted on G2.com.

Proshort has been an excellent platform to work with. The overall process feels smooth, intuitive, and well structured, which makes it easy to stay focused on what actually matters instead of getting bogged down in unnecessary complexity. The interface is clean, the performance has been reliable, and the experience as a whole comes across as thoughtfully put together.

What stands out most is the efficiency and clarity Proshort brings. It saves time, reduces friction, and delivers what it promises without making things feel complicated. It’s also clear that the team behind the product understands user needs and keeps improving the platform through meaningful updates.

I highly recommend Proshort to anyone looking for a dependable, user-friendly solution that genuinely adds value. Review collected by and hosted on G2.com.

There are occasional stability or performance hiccups that interrupt the workflow, though they’re not constant. Documentation and guidance could be clearer, especially for new users trying to understand the full value of the platform.

With incremental improvements to usability, consistency, and onboarding, Proshort could deliver a smoother and more dependable experience. Review collected by and hosted on G2.com.