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Best Conversation Intelligence Software for Medium-Sized Businesses

Julie Jung
JJ
Researched and written by Julie Jung

Products classified in the overall Conversation Intelligence category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Conversation Intelligence to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Conversation Intelligence category.

In addition to qualifying for inclusion in the Conversation Intelligence Software category, to qualify for inclusion in the Medium-Sized Business Conversation Intelligence Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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69 Listings in Conversation Intelligence Available
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    G2 Score
Gong
(6,434)4.7 out of 5
Optimized for quick response
7th Easiest To Use in Conversation Intelligence software
View top Consulting Services for Gong
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and a

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 69% Mid-Market
    • 17% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Gong is a tool for recording and analyzing sales calls, providing insights and facilitating sharing of call clips with clients and internal teams.
    • Reviewers like Gong's user-friendly interface, its ability to save time by generating task lists and call summaries, and its integration with other tools like Salesforce and Slack.
    • Users experienced delays in call synthesis, issues with search functionality, and occasional difficulties with automatic call recording and AI-generated summaries.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gong Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    376
    Ease of Use
    315
    Call Recording
    265
    AI Summary
    222
    Accuracy
    221
    Cons
    Call Issues
    143
    Recording Issues
    102
    AI Inaccuracy
    83
    Accuracy Issues
    78
    AI Limitations
    77
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gong features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    8.6
    Customer Scoring
    Average: 8.3
    8.9
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gong
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @Gong_io
    7,608 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,249 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and a

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 69% Mid-Market
  • 17% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Gong is a tool for recording and analyzing sales calls, providing insights and facilitating sharing of call clips with clients and internal teams.
  • Reviewers like Gong's user-friendly interface, its ability to save time by generating task lists and call summaries, and its integration with other tools like Salesforce and Slack.
  • Users experienced delays in call synthesis, issues with search functionality, and occasional difficulties with automatic call recording and AI-generated summaries.
Gong Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
376
Ease of Use
315
Call Recording
265
AI Summary
222
Accuracy
221
Cons
Call Issues
143
Recording Issues
102
AI Inaccuracy
83
Accuracy Issues
78
AI Limitations
77
View All Pros and Cons
Gong features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
8.6
Customer Scoring
Average: 8.3
8.9
AI Text Summarization
Average: 8.5
Seller Details
Seller
Gong
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@Gong_io
7,608 Twitter followers
LinkedIn® Page
www.linkedin.com
2,249 employees on LinkedIn®
Salesforce Sales Cloud
(25,306)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Sales Cloud
Save to My Lists
DealsSpecial offer!
25% Off: Starting at $18.75/user/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost pr

    Users
    • Account Executive
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 34% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Salesforce Sales Cloud is a CRM platform that centralizes the sales process, offers automation, and provides visibility into leads, opportunities, and forecasts.
    • Users like the platform's ability to customize workflows, its robust reporting capabilities, and the integration of AI for scoring, predictive insights, and conversational summaries.
    • Reviewers mentioned the high cost and complexity of the platform, the steep learning curve for new users, and occasional issues with speed and navigation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Sales Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3,557
    Features
    3,099
    Lead Management
    1,976
    Customization
    1,615
    Customizability
    1,606
    Cons
    Learning Curve
    1,768
    Limitations
    1,344
    Missing Features
    1,129
    Limited Features
    1,100
    Expensive
    1,078
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Sales Cloud features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    8.7
    Customer Scoring
    Average: 8.3
    8.2
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    578,143 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost pr

Users
  • Account Executive
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 34% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Salesforce Sales Cloud is a CRM platform that centralizes the sales process, offers automation, and provides visibility into leads, opportunities, and forecasts.
  • Users like the platform's ability to customize workflows, its robust reporting capabilities, and the integration of AI for scoring, predictive insights, and conversational summaries.
  • Reviewers mentioned the high cost and complexity of the platform, the steep learning curve for new users, and occasional issues with speed and navigation.
Salesforce Sales Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3,557
Features
3,099
Lead Management
1,976
Customization
1,615
Customizability
1,606
Cons
Learning Curve
1,768
Limitations
1,344
Missing Features
1,129
Limited Features
1,100
Expensive
1,078
View All Pros and Cons
Salesforce Sales Cloud features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
8.7
Customer Scoring
Average: 8.3
8.2
AI Text Summarization
Average: 8.5
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
578,143 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®

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Fathom
(6,325)5.0 out of 5
Optimized for quick response
2nd Easiest To Use in Conversation Intelligence software
View top Consulting Services for Fathom
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Receive accur

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 19% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fathom is a tool that records and transcribes meetings, providing summaries, action items, and transcripts for users to review.
    • Reviewers frequently mention the convenience of Fathom's automatic note-taking, its accurate summaries, and the time-saving benefits of not having to manually record meeting details.
    • Reviewers experienced issues with the transcription accuracy, the visibility of the AI notetaker during meetings, and the lack of customization options for the meeting summaries.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fathom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    1,702
    Ease of Use
    1,596
    Accuracy
    1,580
    Helpful
    1,511
    Note-taking
    1,261
    Cons
    Meeting Management
    447
    Recording Issues
    409
    Missing Features
    275
    Call Issues
    243
    Recording Limitations
    234
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fathom features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.3
    9.5
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fathom
    Company Website
    Year Founded
    2020
    HQ Location
    San Francisco, CA
    Twitter
    @FathomDotVideo
    2,605 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    174 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Receive accur

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 78% Small-Business
  • 19% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fathom is a tool that records and transcribes meetings, providing summaries, action items, and transcripts for users to review.
  • Reviewers frequently mention the convenience of Fathom's automatic note-taking, its accurate summaries, and the time-saving benefits of not having to manually record meeting details.
  • Reviewers experienced issues with the transcription accuracy, the visibility of the AI notetaker during meetings, and the lack of customization options for the meeting summaries.
Fathom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
1,702
Ease of Use
1,596
Accuracy
1,580
Helpful
1,511
Note-taking
1,261
Cons
Meeting Management
447
Recording Issues
409
Missing Features
275
Call Issues
243
Recording Limitations
234
View All Pros and Cons
Fathom features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
9.3
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.3
9.5
AI Text Summarization
Average: 8.5
Seller Details
Seller
Fathom
Company Website
Year Founded
2020
HQ Location
San Francisco, CA
Twitter
@FathomDotVideo
2,605 Twitter followers
LinkedIn® Page
www.linkedin.com
174 employees on LinkedIn®
Chorus by ZoomInfo
(2,985)4.5 out of 5
Optimized for quick response
View top Consulting Services for Chorus by ZoomInfo
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ZoomInfo Chorus is an AI-powered Conversation Intelligence platform designed to enhance customer engagement by capturing and analyzing interactions across various communication channels, including pho

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chorus by ZoomInfo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    AI Summary
    12
    Automation
    10
    Call Recording
    10
    Helpful
    10
    Cons
    Call Issues
    7
    Recording Issues
    7
    Expensive
    4
    AI Inaccuracy
    3
    Call Limitations
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chorus by ZoomInfo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.4
    8.2
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.3
    8.8
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ZoomInfo
    Company Website
    Year Founded
    2000
    HQ Location
    Vancouver, WA
    Twitter
    @ZoomInfo
    23,545 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,387 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ZoomInfo Chorus is an AI-powered Conversation Intelligence platform designed to enhance customer engagement by capturing and analyzing interactions across various communication channels, including pho

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Mid-Market
  • 25% Enterprise
Chorus by ZoomInfo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
AI Summary
12
Automation
10
Call Recording
10
Helpful
10
Cons
Call Issues
7
Recording Issues
7
Expensive
4
AI Inaccuracy
3
Call Limitations
3
View All Pros and Cons
Chorus by ZoomInfo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.4
8.2
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.3
8.8
AI Text Summarization
Average: 8.5
Seller Details
Seller
ZoomInfo
Company Website
Year Founded
2000
HQ Location
Vancouver, WA
Twitter
@ZoomInfo
23,545 Twitter followers
LinkedIn® Page
www.linkedin.com
4,387 employees on LinkedIn®
Jiminny
(911)4.6 out of 5
Optimized for quick response
14th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jiminny is the conversation intelligence platform designed to help Revenue Leaders capture and analyze critical go-to-market insights across video, voice, and email. This innovative solution automates

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jiminny Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    183
    Ease of Use
    164
    Call Recording
    153
    AI Summary
    115
    Recording
    110
    Cons
    Call Issues
    73
    Accuracy Issues
    58
    AI Inaccuracy
    58
    Poor Transcription
    27
    AI Limitations
    25
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jiminny features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.3
    8.4
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jiminny
    Company Website
    Year Founded
    2016
    HQ Location
    London, England
    Twitter
    @JiminnyInc
    390 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    61 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jiminny is the conversation intelligence platform designed to help Revenue Leaders capture and analyze critical go-to-market insights across video, voice, and email. This innovative solution automates

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 31% Small-Business
Jiminny Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
183
Ease of Use
164
Call Recording
153
AI Summary
115
Recording
110
Cons
Call Issues
73
Accuracy Issues
58
AI Inaccuracy
58
Poor Transcription
27
AI Limitations
25
View All Pros and Cons
Jiminny features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.3
8.4
AI Text Summarization
Average: 8.5
Seller Details
Seller
Jiminny
Company Website
Year Founded
2016
HQ Location
London, England
Twitter
@JiminnyInc
390 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
Substrata
(940)4.9 out of 5
5th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Starting at $50.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals.

    Users
    • Sales Development Representative
    • Project Manager
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 50% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Substrata is a platform that analyzes communication signals to provide insights into client perceptions, engagement levels, and decision-making patterns.
    • Users frequently mention that Substrata helps them understand the nuances of communications, enabling them to make more informed decisions, improve their work processes, and enhance their negotiation strategies.
    • Users experienced challenges with Substrata, such as information overload requiring time to filter through insights, a crowded interface during heavy analysis, and a steep learning curve for new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Substrata Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    479
    Helpful
    388
    Conversation Analysis
    339
    Insights
    287
    Analytics
    250
    Cons
    Learning Curve
    245
    Complexity
    101
    Limited Customization
    98
    Integration Issues
    69
    Difficult Learning
    66
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Substrata features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    9.6
    Artificial Intelligence
    Average: 8.6
    9.6
    Customer Scoring
    Average: 8.3
    9.6
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Substrata
    Company Website
    Year Founded
    2020
    HQ Location
    Tel Aviv, Israel
    Twitter
    @SubstrataHQ
    525 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals.

Users
  • Sales Development Representative
  • Project Manager
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 50% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Substrata is a platform that analyzes communication signals to provide insights into client perceptions, engagement levels, and decision-making patterns.
  • Users frequently mention that Substrata helps them understand the nuances of communications, enabling them to make more informed decisions, improve their work processes, and enhance their negotiation strategies.
  • Users experienced challenges with Substrata, such as information overload requiring time to filter through insights, a crowded interface during heavy analysis, and a steep learning curve for new users.
Substrata Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
479
Helpful
388
Conversation Analysis
339
Insights
287
Analytics
250
Cons
Learning Curve
245
Complexity
101
Limited Customization
98
Integration Issues
69
Difficult Learning
66
View All Pros and Cons
Substrata features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
9.6
Artificial Intelligence
Average: 8.6
9.6
Customer Scoring
Average: 8.3
9.6
AI Text Summarization
Average: 8.5
Seller Details
Seller
Substrata
Company Website
Year Founded
2020
HQ Location
Tel Aviv, Israel
Twitter
@SubstrataHQ
525 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
HubSpot Sales Hub
(13,372)4.4 out of 5
Optimized for quick response
View top Consulting Services for HubSpot Sales Hub
Save to My Lists
DealsSpecial offer!
20% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sales Hub is a modern sales software designed to help growing teams build pipeline, deepen relationships, and close more deals - faster. It combines powerful sales engagement tools, AI-powered product

    Users
    • Account Executive
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • HubSpot Sales Hub is a tool designed to manage sales processes, track deals, and facilitate communication with leads and clients.
    • Reviewers frequently mention the ease of use, the ability to effectively manage and visualize sales pipelines, and the seamless integration with other tools as key benefits of HubSpot Sales Hub.
    • Reviewers experienced occasional bugs and errors, found some features overly complex, and expressed concerns about the division between Contacts, Leads, and Deals, as well as the high cost of the product.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Sales Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,418
    Features
    831
    Helpful
    708
    Lead Management
    651
    Intuitive
    621
    Cons
    Missing Features
    512
    Limited Features
    456
    Learning Curve
    439
    Expensive
    303
    Limited Customization
    300
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Sales Hub features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.4
    7.7
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.3
    7.6
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    787,286 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,595 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sales Hub is a modern sales software designed to help growing teams build pipeline, deepen relationships, and close more deals - faster. It combines powerful sales engagement tools, AI-powered product

Users
  • Account Executive
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • HubSpot Sales Hub is a tool designed to manage sales processes, track deals, and facilitate communication with leads and clients.
  • Reviewers frequently mention the ease of use, the ability to effectively manage and visualize sales pipelines, and the seamless integration with other tools as key benefits of HubSpot Sales Hub.
  • Reviewers experienced occasional bugs and errors, found some features overly complex, and expressed concerns about the division between Contacts, Leads, and Deals, as well as the high cost of the product.
HubSpot Sales Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,418
Features
831
Helpful
708
Lead Management
651
Intuitive
621
Cons
Missing Features
512
Limited Features
456
Learning Curve
439
Expensive
303
Limited Customization
300
View All Pros and Cons
HubSpot Sales Hub features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.4
7.7
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.3
7.6
AI Text Summarization
Average: 8.5
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
787,286 Twitter followers
LinkedIn® Page
www.linkedin.com
11,595 employees on LinkedIn®
Balto
(566)4.8 out of 5
Optimized for quick response
1st Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Balto is the world’s first AI workforce for the contact center. In an era where humans and AIs work together as equal partners, Balto is writing the playbook for how humans and AI divide job responsib

    Users
    • Medicare Sales Representative
    • MSR
    Industries
    • Insurance
    • Consumer Services
    Market Segment
    • 48% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Balto Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    60
    Ease of Use
    55
    Accuracy
    23
    AI Summary
    19
    Call Recording
    18
    Cons
    Call Issues
    27
    Accuracy Issues
    17
    Voice Recognition Issues
    13
    AI Inaccuracy
    12
    Missing Features
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Balto features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.5
    Customer Scoring
    Average: 8.3
    9.4
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Balto
    Company Website
    Year Founded
    2017
    HQ Location
    St Louis, US
    Twitter
    @balto_ai
    247 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    152 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Balto is the world’s first AI workforce for the contact center. In an era where humans and AIs work together as equal partners, Balto is writing the playbook for how humans and AI divide job responsib

Users
  • Medicare Sales Representative
  • MSR
Industries
  • Insurance
  • Consumer Services
Market Segment
  • 48% Mid-Market
  • 26% Enterprise
Balto Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
60
Ease of Use
55
Accuracy
23
AI Summary
19
Call Recording
18
Cons
Call Issues
27
Accuracy Issues
17
Voice Recognition Issues
13
AI Inaccuracy
12
Missing Features
11
View All Pros and Cons
Balto features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.5
Customer Scoring
Average: 8.3
9.4
AI Text Summarization
Average: 8.5
Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
247 Twitter followers
LinkedIn® Page
www.linkedin.com
152 employees on LinkedIn®
Observe.AI
(238)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with

    Users
    • Assistant Quality Assurance
    • Quality Analyst
    Industries
    • Outsourcing/Offshoring
    • Consumer Services
    Market Segment
    • 64% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Observe.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    28
    Helpful
    21
    Efficiency
    19
    Accuracy
    17
    Coaching
    17
    Cons
    Accuracy Issues
    17
    Inaccuracy
    16
    Inaccurate Data Analysis
    14
    Missing Features
    10
    Call Issues
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Observe.AI features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    9.1
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.3
    8.9
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Observe.AI
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @observeAI
    1,479 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    428 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with

Users
  • Assistant Quality Assurance
  • Quality Analyst
Industries
  • Outsourcing/Offshoring
  • Consumer Services
Market Segment
  • 64% Mid-Market
  • 21% Small-Business
Observe.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
28
Helpful
21
Efficiency
19
Accuracy
17
Coaching
17
Cons
Accuracy Issues
17
Inaccuracy
16
Inaccurate Data Analysis
14
Missing Features
10
Call Issues
9
View All Pros and Cons
Observe.AI features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
9.1
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.3
8.9
AI Text Summarization
Average: 8.5
Seller Details
Seller
Observe.AI
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@observeAI
1,479 Twitter followers
LinkedIn® Page
www.linkedin.com
428 employees on LinkedIn®
Salesken
(395)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage

    Users
    • Sales
    • Sales Executive
    Industries
    • Education Management
    • E-Learning
    Market Segment
    • 57% Mid-Market
    • 37% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesken Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    36
    Ease of Use
    31
    Sales Improvement
    22
    Feedback Management
    21
    Automation
    17
    Cons
    Call Issues
    5
    Slow Performance
    5
    Recording Issues
    4
    Call Limitations
    2
    Difficult Learning
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesken features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    9.8
    Artificial Intelligence
    Average: 8.6
    9.8
    Customer Scoring
    Average: 8.3
    9.6
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesken
    Year Founded
    2018
    HQ Location
    New York, New York
    Twitter
    @SaleskenAi
    124 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    103 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage

Users
  • Sales
  • Sales Executive
Industries
  • Education Management
  • E-Learning
Market Segment
  • 57% Mid-Market
  • 37% Enterprise
Salesken Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
36
Ease of Use
31
Sales Improvement
22
Feedback Management
21
Automation
17
Cons
Call Issues
5
Slow Performance
5
Recording Issues
4
Call Limitations
2
Difficult Learning
2
View All Pros and Cons
Salesken features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.8
Artificial Intelligence
Average: 8.6
9.8
Customer Scoring
Average: 8.3
9.6
AI Text Summarization
Average: 8.5
Seller Details
Seller
Salesken
Year Founded
2018
HQ Location
New York, New York
Twitter
@SaleskenAi
124 Twitter followers
LinkedIn® Page
www.linkedin.com
103 employees on LinkedIn®
Invoca
(961)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

    Users
    • Digital Marketing Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Hospital & Health Care
    Market Segment
    • 38% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Invoca Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    33
    Ease of Use
    29
    Analytics
    26
    Customer Support
    25
    Reporting
    21
    Cons
    Learning Curve
    10
    Missing Features
    10
    Complexity
    9
    Steep Learning Curve
    9
    Call Issues
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Invoca features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.3
    8.2
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Invoca
    Company Website
    Year Founded
    2008
    HQ Location
    Santa Barbara, CA
    Twitter
    @Invoca
    4,219 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    388 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

Users
  • Digital Marketing Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Hospital & Health Care
Market Segment
  • 38% Small-Business
  • 33% Mid-Market
Invoca Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
33
Ease of Use
29
Analytics
26
Customer Support
25
Reporting
21
Cons
Learning Curve
10
Missing Features
10
Complexity
9
Steep Learning Curve
9
Call Issues
8
View All Pros and Cons
Invoca features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.3
8.2
AI Text Summarization
Average: 8.5
Seller Details
Seller
Invoca
Company Website
Year Founded
2008
HQ Location
Santa Barbara, CA
Twitter
@Invoca
4,219 Twitter followers
LinkedIn® Page
www.linkedin.com
388 employees on LinkedIn®
Otter.ai
(442)4.4 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, trans

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 70% Small-Business
    • 19% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Otter.ai is a transcription and note-taking tool that captures and summarizes discussions during calls, allowing users to focus on the conversation.
    • Reviewers frequently mention the tool's ability to accurately transcribe discussions, even in group settings, and its seamless integration with platforms like Zoom and Google Meet.
    • Users reported issues with the tool's ability to handle heavy accents or technical jargon, and limitations in the free version, including restricted transcription time and limited features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Otter.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    172
    Helpful
    139
    Accuracy
    126
    AI Summary
    118
    Transcription
    117
    Cons
    Recording Issues
    80
    Accuracy Issues
    55
    AI Inaccuracy
    47
    Missing Features
    47
    Inaccuracy
    43
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Otter.ai features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    7.7
    Customer Scoring
    Average: 8.3
    8.7
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Otter.ai
    Company Website
    HQ Location
    Mountain View, California
    Twitter
    @otter_ai
    17,089 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    281 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, trans

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 70% Small-Business
  • 19% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Otter.ai is a transcription and note-taking tool that captures and summarizes discussions during calls, allowing users to focus on the conversation.
  • Reviewers frequently mention the tool's ability to accurately transcribe discussions, even in group settings, and its seamless integration with platforms like Zoom and Google Meet.
  • Users reported issues with the tool's ability to handle heavy accents or technical jargon, and limitations in the free version, including restricted transcription time and limited features.
Otter.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
172
Helpful
139
Accuracy
126
AI Summary
118
Transcription
117
Cons
Recording Issues
80
Accuracy Issues
55
AI Inaccuracy
47
Missing Features
47
Inaccuracy
43
View All Pros and Cons
Otter.ai features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
7.7
Customer Scoring
Average: 8.3
8.7
AI Text Summarization
Average: 8.5
Seller Details
Seller
Otter.ai
Company Website
HQ Location
Mountain View, California
Twitter
@otter_ai
17,089 Twitter followers
LinkedIn® Page
www.linkedin.com
281 employees on LinkedIn®
Mindtickle
(2,222)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mindtickle is the market-leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is re

    Users
    • Account Executive
    • Therapy Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 63% Enterprise
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Mindtickle is a platform designed for scalable use, offering support for individual learning journeys to global programs, with multiple integrations possible with other software.
    • Reviewers frequently mention the ease of use, the ability to track progress, the quality of the content, and the platform's user-friendly nature as standout features.
    • Reviewers mentioned issues with the platform such as difficulty with bulk actions, lack of some small features, need for improved communication on new features, and occasional technical glitches causing interruptions.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mindtickle Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    44
    Intuitive
    25
    Ease of Learning
    19
    Helpful
    18
    Knowledge Improvement
    18
    Cons
    Missing Features
    13
    Slow Loading
    7
    Limited Features
    6
    Slow Performance
    6
    Time-Consuming
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mindtickle features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.3
    8.5
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MindTickle
    Company Website
    Year Founded
    2012
    HQ Location
    San Francisco, California
    Twitter
    @mindtickle
    5,818 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    721 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mindtickle is the market-leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is re

Users
  • Account Executive
  • Therapy Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 63% Enterprise
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Mindtickle is a platform designed for scalable use, offering support for individual learning journeys to global programs, with multiple integrations possible with other software.
  • Reviewers frequently mention the ease of use, the ability to track progress, the quality of the content, and the platform's user-friendly nature as standout features.
  • Reviewers mentioned issues with the platform such as difficulty with bulk actions, lack of some small features, need for improved communication on new features, and occasional technical glitches causing interruptions.
Mindtickle Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
44
Intuitive
25
Ease of Learning
19
Helpful
18
Knowledge Improvement
18
Cons
Missing Features
13
Slow Loading
7
Limited Features
6
Slow Performance
6
Time-Consuming
5
View All Pros and Cons
Mindtickle features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.3
8.5
AI Text Summarization
Average: 8.5
Seller Details
Seller
MindTickle
Company Website
Year Founded
2012
HQ Location
San Francisco, California
Twitter
@mindtickle
5,818 Twitter followers
LinkedIn® Page
www.linkedin.com
721 employees on LinkedIn®
Claap
(326)4.7 out of 5
12th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Claap leverages AI to automate post meeting tasks — meeting notes, followup emails, CRM enrichment — and uncover insights so revenue leaders understand why they win (or lose) deals. On average, sales

    Users
    • Manager
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Claap Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    151
    Time-saving
    124
    Team Collaboration
    103
    Easy Recording
    96
    Helpful
    96
    Cons
    Recording Limitations
    37
    Integration Issues
    31
    Limited Features
    31
    Recording Issues
    31
    Editing Issues
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Claap features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    9.1
    Artificial Intelligence
    Average: 8.6
    8.9
    Customer Scoring
    Average: 8.3
    9.1
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Claap
    Year Founded
    2021
    HQ Location
    Hempstead, New York
    Twitter
    @claap_io
    341 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Claap leverages AI to automate post meeting tasks — meeting notes, followup emails, CRM enrichment — and uncover insights so revenue leaders understand why they win (or lose) deals. On average, sales

Users
  • Manager
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Small-Business
  • 40% Mid-Market
Claap Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
151
Time-saving
124
Team Collaboration
103
Easy Recording
96
Helpful
96
Cons
Recording Limitations
37
Integration Issues
31
Limited Features
31
Recording Issues
31
Editing Issues
29
View All Pros and Cons
Claap features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
9.1
Artificial Intelligence
Average: 8.6
8.9
Customer Scoring
Average: 8.3
9.1
AI Text Summarization
Average: 8.5
Seller Details
Seller
Claap
Year Founded
2021
HQ Location
Hempstead, New York
Twitter
@claap_io
341 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
Grain
(299)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Grain is an AI-powered meeting recording tool that makes it easy for people in customer-focused roles to understand and advocate the needs of their customers. Grain connects to meeting platforms like

    Users
    • Student
    • Product Manager
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 76% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Grain Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Helpful
    11
    Call Recording
    8
    Features
    8
    Integrations
    8
    Cons
    Integration Issues
    4
    Recording Issues
    4
    Call Issues
    3
    Meeting Management
    3
    AI Inaccuracy
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Grain features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Artificial Intelligence
    Average: 8.6
    7.8
    Customer Scoring
    Average: 8.3
    9.3
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Grain
    Year Founded
    2018
    HQ Location
    San Francisco, US
    Twitter
    @grainhq
    2,003 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    77 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Grain is an AI-powered meeting recording tool that makes it easy for people in customer-focused roles to understand and advocate the needs of their customers. Grain connects to meeting platforms like

Users
  • Student
  • Product Manager
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 76% Small-Business
  • 20% Mid-Market
Grain Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Helpful
11
Call Recording
8
Features
8
Integrations
8
Cons
Integration Issues
4
Recording Issues
4
Call Issues
3
Meeting Management
3
AI Inaccuracy
2
View All Pros and Cons
Grain features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
8.4
Artificial Intelligence
Average: 8.6
7.8
Customer Scoring
Average: 8.3
9.3
AI Text Summarization
Average: 8.5
Seller Details
Seller
Grain
Year Founded
2018
HQ Location
San Francisco, US
Twitter
@grainhq
2,003 Twitter followers
LinkedIn® Page
www.linkedin.com
77 employees on LinkedIn®
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