# Best Conversation Intelligence Software *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)* Conversation intelligence software records, transcribes, and analyzes sales conversations across calls, video meetings, and other customer touchpoints. By analyzing real sales conversations using artificial intelligence (AI) and natural language processing (NLP), conversation intelligence software can identify keywords and topics so users can quickly jump to those points in the recording rather than listening to the entire call. Conversation intelligence software analyzes insights from sales conversations to identify buyer intent, deal risks, competitor mentions, and coaching opportunities, allowing leaders to extract and review these insights to turn real conversation data into actionable guidance. By transcribing and analyzing sales calls, conversation intelligence software helps sales teams understand potential buyers, improve sales rep effectiveness, ensure compliance, and drive sales efforts. In addition to calls, many of these platforms can also analyze insights from emails and text messages to identify key signals, customer sentiment, and engagement trends. Conversation intelligence platforms often integrate with [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to enable seamless data sharing and workflow automation for capturing, logging, and tracking sales conversations. Conversation intelligence software differs from [AI note-taking software](https://www.g2.com/categories/ai-note-taking-software), which captures, transcribes, organizes, and summarizes information from meetings. Conversation intelligence software goes further by analyzing recorded conversations to identify patterns, trends, and actionable insights that help revenue teams improve performance and decision-making. [Sales coaching software](https://www.g2.com/categories/sales-coaching) is a related software product that generally offers conversation intelligence capabilities. However, it focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features that allow sales representatives to view and organize sales deals in the pipeline easily. To qualify for inclusion in the Conversation Intelligence category, a product must: - Automatically capture and transcribe sales calls into text and data that can be searched, analyzed, and shared across teams - Analyze human-to-human interactions from calls and meetings to surface meaningful insights such as key topics, themes, customer intent, or interaction patterns - Generate conversation summaries and actionable insights to help identify important moments, next steps, or performance improvement opportunities - Deliver analytics and reporting on call-level conversation metrics such as call duration, trends, and customer interaction ## Category Overview **Total Products under this Category:** 179 ## Trust & Credibility Stats **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 116,500+ Authentic Reviews - 179+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Best Conversation Intelligence Software At A Glance - **Leader:** [Gong](https://www.g2.com/products/gong/reviews) - **Highest Performer:** [Spiky](https://www.g2.com/products/spiky/reviews) - **Easiest to Use:** [Balto](https://www.g2.com/products/balto/reviews) - **Top Trending:** [Nooks](https://www.g2.com/products/nooks/reviews) - **Best Free Software:** [Fathom](https://www.g2.com/products/fathom-video/reviews) --- **Sponsored** ### CallRail CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. [Visit company website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1567&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3326&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%2Fmid-market&secure%5Btoken%5D=67d37ded9d01e9e801ce01cf8deb174d810e3d3528ad2f766078fbe262e7d5bc&secure%5Burl%5D=https%3A%2F%2Fwww.callrail.com%2Fbenefits%2F&secure%5Burl_type%5D=paid_promos) --- ## Top-Rated Products (Ranked by G2 Score) ### 1. [Gong](https://www.g2.com/products/gong/reviews) Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io. **Average Rating:** 4.7/5.0 **Total Reviews:** 6,398 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.6/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.9/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Gong](https://www.g2.com/sellers/gong) - **Company Website:** https://www.gong.io - **Year Founded:** 2015 - **HQ Location:** San Francisco, California - **Twitter:** @Gong_io (7,608 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10454372/ (2,482 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Account Executive, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 69% Mid-Market, 18% Enterprise #### Pros & Cons **Pros:** - Helpful (352 reviews) - Ease of Use (289 reviews) - Call Recording (237 reviews) - AI Summary (219 reviews) - Accuracy (214 reviews) **Cons:** - Call Issues (130 reviews) - Recording Issues (88 reviews) - AI Inaccuracy (77 reviews) - AI Limitations (74 reviews) - Accuracy Issues (72 reviews) ### 2. [Fathom](https://www.g2.com/products/fathom-video/reviews) Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster. **Average Rating:** 5.0/5.0 **Total Reviews:** 6,716 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.5/10 (Category avg: 8.4/10) - **AI Text Summarization:** 9.5/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Fathom](https://www.g2.com/sellers/fathom) - **Company Website:** https://www.fathom.ai/ - **Year Founded:** 2020 - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** https://www.linkedin.com/company/fathom-video (171 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 78% Small-Business, 19% Mid-Market #### Pros & Cons **Pros:** - AI Summary (1502 reviews) - Accuracy (1444 reviews) - Helpful (1365 reviews) - Ease of Use (1361 reviews) - Note-taking (1115 reviews) **Cons:** - Meeting Management (415 reviews) - Recording Issues (342 reviews) - Missing Features (249 reviews) - Call Issues (213 reviews) - Recording Limitations (212 reviews) ### 3. [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management **Average Rating:** 4.4/5.0 **Total Reviews:** 24,501 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.7/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.3/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (581,281 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (88,363 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Account Executive, Account Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Mid-Market, 34% Enterprise #### Pros & Cons **Pros:** - Ease of Use (3658 reviews) - Features (3167 reviews) - Lead Management (2051 reviews) - Customization (1641 reviews) - Customizability (1620 reviews) **Cons:** - Learning Curve (1831 reviews) - Limitations (1412 reviews) - Missing Features (1147 reviews) - Limited Features (1126 reviews) - Expensive (1109 reviews) ### 4. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) Sales Hub combines sales engagement tools, AI-powered productivity features, and workflow automation into a unified platform designed to help growing teams close deals faster. Core Value Proposition: Sales Hub addresses common sales challenges: inefficient manual processes that slow deal velocity, fragmented customer information creating incomplete context, and complex software requiring extensive training and ongoing administration. Built on the HubSpot Smart CRM, Sales Hub connects customer data and sales tools in a single unified system. Key Capabilities Sales Engagement Tools: Sales Hub provides email tracking, meeting scheduling, document sharing, and communication templates that streamline prospect interactions and eliminate administrative friction in the sales process. AI-Powered Productivity: The platform includes AI features that automate repetitive tasks, suggest next actions based on deal context, and surface relevant customer insights, helping representatives focus on selling rather than administrative work. Unified Customer View: Because all customer data, communication history, and deal information exists within the Smart CRM, sales representatives see complete context without toggling between systems. This includes visibility into marketing interactions, service tickets, and prior sales conversations. Workflow Automation: Sales Hub automates routine sales processes, ensuring consistent execution without manual coordination. Sales Hub vs. Alternatives: Unlike legacy CRM systems functioning primarily as databases requiring extensive customization, Sales Hub includes engagement tools, automation, and AI capabilities as native features rather than add-ons requiring integration. This eliminates the complexity of purchasing separate tools for email tracking, meeting scheduling, document management, and sales analytics. Sales Hub's intuitive interface reduces training time for new team members compared to traditional sales platforms requiring extensive technical knowledge. Teams benefit from fast onboarding, seamless alignment through shared data visibility, and flexible scaling. Who Should Use Sales Hub Sales Hub serves growing sales teams needing to increase productivity without adding headcount, sales representatives requiring complete customer context during buyer conversations, and sales leaders seeking pipeline visibility through unified reporting. The platform scales from small sales teams to enterprise organizations. Outcome Sales Hub helps teams sell smarter, not harder, enabling reps to get richer context and better insights at every step of the buyer journey. **Average Rating:** 4.4/5.0 **Total Reviews:** 13,055 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 7.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.2/10 (Category avg: 8.4/10) - **AI Text Summarization:** 7.6/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** https://www.HubSpot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, MA - **Twitter:** @HubSpot (785,747 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (11,979 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 35% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (1430 reviews) - Features (831 reviews) - Helpful (760 reviews) - Lead Management (671 reviews) - Intuitive (617 reviews) **Cons:** - Missing Features (500 reviews) - Limited Features (472 reviews) - Learning Curve (447 reviews) - Expensive (344 reviews) - Limited Customization (319 reviews) ### 5. [Substrata](https://www.g2.com/products/substrata-substrata/reviews) Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals. **Average Rating:** 4.9/5.0 **Total Reviews:** 1,107 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.6/10 (Category avg: 8.4/10) - **AI Text Summarization:** 9.6/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Substrata](https://www.g2.com/sellers/substrata-221a11cc-8331-453c-b030-2fd1cd2f19ea) - **Company Website:** https://www.substrata.me/ - **Year Founded:** 2020 - **HQ Location:** Tel Aviv, Israel - **Twitter:** @SubstrataHQ (519 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/substrata-company/ (23 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Sales Development Representative, Project Manager - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 45% Small-Business, 40% Mid-Market #### Pros & Cons **Pros:** - Accuracy (550 reviews) - Helpful (468 reviews) - Conversation Analysis (401 reviews) - Insights (349 reviews) - Time-saving (283 reviews) **Cons:** - Learning Curve (316 reviews) - Limited Customization (148 reviews) - Complexity (118 reviews) - Time-Consuming (103 reviews) - Dashboard Issues (100 reviews) ### 6. [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) ZoomInfo Chorus is an AI-powered Conversation Intelligence platform designed to enhance customer engagement by capturing and analyzing interactions across various communication channels, including phone calls, video meetings, and emails. This solution aims to support sales and revenue teams in achieving their targets by providing a comprehensive understanding of customer conversations. The platform is particularly beneficial for sales professionals, customer success teams, and business development representatives who rely on effective communication to drive results. By automatically recording and transcribing every customer interaction, ZoomInfo Chorus ensures that no critical detail is overlooked during discovery calls, product demonstrations, negotiations, or routine check-ins. This feature transforms conversations into searchable, shareable, and analyzable data, enabling teams to leverage insights for improved performance. One of the standout features of ZoomInfo Chorus is its ability to analyze the effectiveness of communication strategies across the entire revenue team. Users can track key metrics such as talk-to-listen ratios, competitor mentions, objection handling, and deal progression. This analysis helps identify successful behaviors exhibited by top performers, while also highlighting areas for improvement and coaching opportunities. By understanding what works and what doesn’t, teams can refine their approaches to enhance overall effectiveness. Additionally, ZoomInfo Chorus turns conversations into actionable intelligence, allowing teams to identify at-risk deals and uncover potential expansion opportunities. The platform facilitates coaching by providing real examples from representatives' own calls, making the feedback process more relevant and impactful. Integration with CRM systems further streamlines the workflow, as insights are automatically synced, ensuring that every conversation informs the next best action. In summary, ZoomInfo Chorus is a robust Conversation Intelligence solution that empowers teams to optimize their customer interactions. By leveraging advanced AI capabilities, it not only captures and analyzes conversations but also translates them into strategic insights that drive revenue growth and improve team performance. This makes it an essential tool for organizations looking to enhance their customer engagement strategies and achieve their sales objectives. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,894 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.2/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.4/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.8/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706) - **Company Website:** https://www.zoominfo.com/ - **Year Founded:** 2000 - **HQ Location:** Vancouver, WA - **Twitter:** @ZoomInfo (23,496 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zoominfo/ (4,353 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Account Executive, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Mid-Market, 25% Enterprise #### Pros & Cons **Pros:** - Ease of Use (17 reviews) - AI Summary (15 reviews) - Helpful (15 reviews) - Automation (12 reviews) - Call Recording (12 reviews) **Cons:** - Call Issues (8 reviews) - Recording Issues (8 reviews) - Difficult Navigation (4 reviews) - Expensive (4 reviews) - Missing Features (4 reviews) ### 7. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,420 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.5/10) **Seller Details:** - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** https://www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk (6,958 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,369 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Supervisor, Team Lead - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Mid-Market, 20% Enterprise #### Pros & Cons **Pros:** - Ease of Use (188 reviews) - Efficiency (113 reviews) - Features (112 reviews) - Call Management (102 reviews) - Helpful (97 reviews) **Cons:** - Call Issues (66 reviews) - Technical Issues (42 reviews) - Missing Features (37 reviews) - Connection Issues (33 reviews) - Poor Connectivity (31 reviews) ### 8. [Otter.ai](https://www.g2.com/products/otter-ai/reviews) Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, transcribe, and summarize all their meetings, making it easy to recall action items and easily share key insights. Otter integrates with leading video conference platforms, including Zoom, Microsoft Teams, and Google Meet, to automatically join and generate meeting notes. Otter AI Chat is like having ChatGPT for your meetings, it allows meeting participants to ask Otter questions about the meeting, including “what did I miss”, or “write a follow-up email to all participants”. Otter offers iOS and Android Apps to make it easy to record and transcribe in-person meetings. Otter also allows users to import and transcribe pre-recorded audio and video files. Designed specifically for the workflow of sales teams, OtterPilot for Sales shortens sales cycles by capturing critical information in real-time and automating follow-up emails and sentiment analysis. OtterPilot for Sales integrates with Salesforce and Hubspot to help automate call reporting. Improve win rates by sharing best practices and coaching reps based on data-driven insights. Boost productivity and free up time by automating tedious tasks like note-taking and data entry so SDRs, Sale Reps, Account Executives, Customer Success Managers, Sales Leaders and CROs can focus all of their attention on the customer and closing more deals. Otter.ai has over 15 million registered users and has transcribed over a billion meetings. Otter was named a top AI App by The Wall Street Journal in June 2023. **Average Rating:** 4.4/5.0 **Total Reviews:** 473 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.7/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.7/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Otter.ai](https://www.g2.com/sellers/otter-ai) - **Company Website:** https://otter.ai/ - **HQ Location:** Mountain View, California - **Twitter:** @otter_ai (17,103 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/35593855/ (280 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 70% Small-Business, 20% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (145 reviews) - Helpful (123 reviews) - Accuracy (105 reviews) - Transcription (100 reviews) - Meetings (96 reviews) **Cons:** - Recording Issues (66 reviews) - Accuracy Issues (55 reviews) - AI Inaccuracy (47 reviews) - Inaccuracy (46 reviews) - Missing Features (46 reviews) ### 9. [Nooks](https://www.g2.com/products/nooks/reviews) Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform. Over 1200 customers, including sophisticated sales orgs at HubSpot, Deel, ZoomInfo, and Rippling use Nooks to generate more pipeline with less context switching. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,269 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10) - **Customer Scoring:** 10.0/10 (Category avg: 8.4/10) - **AI Text Summarization:** 10.0/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Nooks](https://www.g2.com/sellers/nooks) - **Company Website:** https://www.nooks.ai/ - **HQ Location:** San Francisco, California - **Twitter:** @JoinNooks (383 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nooksapp (566 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** SDR, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 49% Mid-Market, 25% Small-Business #### Pros & Cons **Pros:** - Time-saving (399 reviews) - Ease of Use (384 reviews) - Efficiency (355 reviews) - Features (248 reviews) - Lead Generation (219 reviews) **Cons:** - Call Issues (212 reviews) - Dialer Issues (110 reviews) - Missing Features (81 reviews) - Dialer Limitations (65 reviews) - Connection Issues (60 reviews) ### 10. [Balto](https://www.g2.com/products/balto/reviews) Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data. **Average Rating:** 4.8/5.0 **Total Reviews:** 568 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.4/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.5/10 (Category avg: 8.4/10) - **AI Text Summarization:** 9.4/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Balto](https://www.g2.com/sellers/balto) - **Company Website:** https://www.balto.ai/ - **Year Founded:** 2017 - **HQ Location:** St Louis, US - **Twitter:** @balto_ai (245 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16265721/ (164 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Medicare Sales Representative, MSR - **Top Industries:** Insurance, Consumer Services - **Company Size:** 48% Mid-Market, 25% Enterprise #### Pros & Cons **Pros:** - Ease of Use (49 reviews) - Helpful (48 reviews) - Accuracy (22 reviews) - Call Recording (16 reviews) - Customer Support (16 reviews) **Cons:** - Call Issues (20 reviews) - Accuracy Issues (12 reviews) - AI Inaccuracy (11 reviews) - Missing Features (9 reviews) - Pop-up Issues (7 reviews) ### 11. [Jiminny](https://www.g2.com/products/jiminny/reviews) Jiminny is the conversation intelligence platform designed to help Revenue Leaders capture and analyze critical go-to-market insights across video, voice, and email. This innovative solution automates the integration of these insights into your CRM, enabling teams to make informed decisions and drive revenue growth effectively. Jiminny benefits the entire Revenue Team. For Sales Reps, it automates routine admin tasks, allowing them to focus more on selling and enhancing their performance. This not only streamlines their workflow but also increases their productivity, enabling them to close deals more efficiently. Managers benefit from Jiminny by gaining access to actionable insights that help them develop their teams, fostering an environment of continuous improvement and confidence-building. Executives can rely on Jiminny to provide a trustworthy source of data for making strategic, data-driven decisions. The platform transforms the CRM into a reliable launchpad for revenue growth, ensuring that leadership can track progress and identify areas for improvement with ease. This comprehensive approach to GTM conversation intelligence empowers all levels of the organization to work collaboratively towards revenue goals. Key features of Jiminny include its ability to analyze conversations in real-time, providing instant feedback and insights that can be acted upon immediately. The platform's fast onboarding process and user-friendly interface ensure that teams can quickly adapt and start reaping the benefits without significant downtime. Sell smarter, grow faster, and ultimately win more deals with Jiminny. The platform not only enhances individual performance but also cultivates a data-driven culture that supports sustained growth and success across the entire organization. **Average Rating:** 4.6/5.0 **Total Reviews:** 921 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.2/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.4/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Jiminny](https://www.g2.com/sellers/jiminny) - **Company Website:** https://www.jiminny.com - **Year Founded:** 2016 - **HQ Location:** London, England - **Twitter:** @JiminnyInc (387 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10815921/ (58 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Account Executive, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 62% Mid-Market, 31% Small-Business #### Pros & Cons **Pros:** - Helpful (168 reviews) - Ease of Use (146 reviews) - Call Recording (134 reviews) - AI Summary (106 reviews) - Recording (94 reviews) **Cons:** - Call Issues (71 reviews) - AI Inaccuracy (58 reviews) - Accuracy Issues (57 reviews) - AI Limitations (25 reviews) - Poor Transcription (25 reviews) ### 12. [Mindtickle](https://www.g2.com/products/mindtickle/reviews) Mindtickle is the market-leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. With awards and accolades from the Stevie Awards, AI Breakthrough Awards, Forrester Wave, and more. Mindtickle is celebrated for both innovation and world-class customer support. Mindtickle is also recognized across: - Sales Enablement Software - AI Sales Role Play Software - Sales Coaching Software - Sales Performance Management Software - Conversation Intelligence Software - Digital Sales Rooms Software Unlike other vendors, Mindtickle delivers a single, integrated platform to grow revenue and retain customers by improving sales and support performance. With Mindtickle, you can: - Improve rep skills and performance with personalized training and AI-powered role-plays - Improve deal outcomes with tailored buying experiences - Level up frontline managers with data-driven coaching - Drive strategic change management with bite-sized learning, reinforcement, and actionable insights - Simplify revenue tech stacks with a single platform for seller performance For more information, visit www.mindtickle.com **Average Rating:** 4.7/5.0 **Total Reviews:** 2,064 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.4/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.3/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.5/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [MindTickle](https://www.g2.com/sellers/mindtickle) - **Company Website:** https://www.mindtickle.com - **Year Founded:** 2012 - **HQ Location:** San Francisco, California - **Twitter:** @mindtickle (5,781 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2337411/ (675 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Account Executive, Therapy Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 63% Enterprise, 27% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (17 reviews) - Intuitive (14 reviews) - Knowledge Improvement (11 reviews) - Helpful (10 reviews) - Coaching (9 reviews) **Cons:** - Learning Curve (6 reviews) - Slow Loading (5 reviews) - Bug Issues (3 reviews) - Dashboard Issues (3 reviews) - Integration Issues (3 reviews) ### 13. [Salesloft](https://www.g2.com/products/salesloft/reviews) Salesloft powers durable revenue growth for the world’s most demanding companies. The industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and take action on what matters most, from first touch to upsell and renewal. Targeting a diverse audience that includes sales professionals, marketing teams, and revenue operations leaders, Salesloft is used successfully by organizations of all sizes. More than 5,000 customers including Google, 3M, IBM, Shopify, Square, and Cisco gain a performance force multiplier with Salesloft by shifting to a durable revenue engagement model, helping them solve the complexities of modern B2B sales and unlock revenue efficiency. Salesloft provides a suite of capabilities and solutions designed to support modern sales teams, including advanced analytics, sales forecasting, sales automation, sales coaching, deal management, revenue intelligence, sales engagement, conversation intelligence, and integrated communication capabilities. With Salesloft's Revenue Orchestration Platform powering a durable revenue engagement model, businesses can unlock profitable, efficient growth. For more information visit www.salesloft.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,148 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.2/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.2/10 (Category avg: 8.4/10) - **AI Text Summarization:** 7.7/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft) - **Company Website:** https://salesloft.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @Salesloft (18,445 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2296178/ (1,137 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Mid-Market, 23% Small-Business #### Pros & Cons **Pros:** - Ease of Use (256 reviews) - Helpful (158 reviews) - Features (155 reviews) - Automation (146 reviews) - Time-saving (138 reviews) **Cons:** - Missing Features (95 reviews) - Call Issues (65 reviews) - Integration Issues (62 reviews) - Learning Curve (60 reviews) - Limitations (55 reviews) ### 14. [CallRail](https://www.g2.com/products/callrail/reviews) CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,623 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.1/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.3/10 (Category avg: 8.4/10) - **AI Text Summarization:** 7.5/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [CallRail](https://www.g2.com/sellers/callrail) - **Company Website:** https://www.callrail.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @CallRail (6,078 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2567008/ (349 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Real Estate - **Company Size:** 73% Small-Business, 22% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (122 reviews) - Features (109 reviews) - Call Tracking (99 reviews) - Helpful (82 reviews) - Attribution Accuracy (69 reviews) **Cons:** - Missing Features (33 reviews) - Integration Issues (30 reviews) - Learning Curve (26 reviews) - Call Issues (25 reviews) - Number Issues (25 reviews) ### 15. [Claap](https://www.g2.com/products/claap/reviews) Claap records every sales conversation and automatically structures it into rich, labeled data - speakers, objections, pain points, next steps, and more. That structured context becomes the fuel for AI agents to take over the rest: updating your CRM, drafting follow-up emails and sales decks, surfacing coaching insights, and triggering workflows across your stack. Claap delivers agent-ready conversation intelligence: pre-labeled, structured for retrieval, and open to any AI agent via MCP (Model Context Protocol). Video calls, phone calls, all captured in one platform without bots or friction. On average, sales reps save 30 minutes after each meeting with workflow automations, and revenue leaders increase their win rate up to 30% with deal insights and AI-assisted coaching. Claap is part of the lemlist group, and trusted by 1,000+ companies including Revolut, Qonto, 360Learning, Figures, and OpenClassrooms. **Average Rating:** 4.6/5.0 **Total Reviews:** 400 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.1/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.9/10 (Category avg: 8.4/10) - **AI Text Summarization:** 9.2/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Claap](https://www.g2.com/sellers/claap) - **Year Founded:** 2021 - **HQ Location:** Hempstead, New York - **Twitter:** @claap_io (335 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/claap-io/ (38 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Software Engineer, Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Small-Business, 37% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (206 reviews) - Time-saving (170 reviews) - Helpful (141 reviews) - Easy Recording (138 reviews) - Efficiency (133 reviews) **Cons:** - Recording Limitations (56 reviews) - Slow Performance (56 reviews) - Slow Loading (55 reviews) - Recording Issues (53 reviews) - Delays (48 reviews) ### 16. [Salesken](https://www.g2.com/products/salesken/reviews) Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage more effectively with customers. Salesken also provides leaders and reps with full visibility into every call through advanced Call Analytics, capturing emotions, objections, intent, and more. Salesken delivers tailored solutions for both Sales Leaders and Reps, driving revenue success through: - Pipeline Management: Accurate forecasts based on deep conversation insights. - Deal Tracking: Instant summaries, identification of BANT gaps, and clear next steps. - Team Coaching: Personalized coaching for each rep and every deal, on demand. - Marketing Insights: Actionable insights extracted from sales conversations. - Quality Assurance: Evaluate 100% of sales calls with AI-driven QA, offering personalized coaching and reducing manual efforts while improving overall sales quality and consistency For Sales Reps, Salesken offers: - Real-Time Cueing: Provides live cues and battle cards to help reps perfect their pitches. - CRM Enrichment: Automates CRM data entry and updates. - Custom Outreach: Simplifies and automates outreach, saving time and increasing efficiency. Salesken is the go to AI for the whole sales team. Book a demo and learn about more features and capabilities. **Average Rating:** 4.9/5.0 **Total Reviews:** 386 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.8/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.8/10 (Category avg: 8.4/10) - **AI Text Summarization:** 9.6/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Salesken](https://www.g2.com/sellers/salesken) - **Year Founded:** 2018 - **HQ Location:** New York, New York - **Twitter:** @SaleskenAi (118 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salesken/about (92 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Sales, Sales Executive - **Top Industries:** Education Management, E-Learning - **Company Size:** 57% Mid-Market, 37% Enterprise #### Pros & Cons **Pros:** - Helpful (11 reviews) - Feedback Management (7 reviews) - AI Summary (6 reviews) - Automation (6 reviews) - Efficiency (6 reviews) **Cons:** - Call Issues (2 reviews) - Call Limitations (2 reviews) - Poor Transcription (2 reviews) - Recording Issues (2 reviews) - Accuracy Issues (1 reviews) ### 17. [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platforms in the world like Zoom, Google Meet, Webex, & Microsoft Teams along with business applications like Hubspot, Slack, Trello, Asana, Salesforce, and more. Record: Instantly record meetings across all major web-conferencing platforms. Invite Fireflies or have it automatically capture them. Transcribe: Fireflies can transcribe live meetings or audio files that you upload. Skim the transcripts & listen to the audio simultaneously. Summarize: AI Super Summaries provides you with detailed meeting overviews, outlines, meeting notes, keywords and action items. Quickly track and skim through an entire meeting in 5 minutes! Collaborate: Add comments & flag important moments on calls for teammates to easily review. Search: Review an hour long call in less than 5 minutes. Filter to action items, dates, metrics, and other important topics. Integrate: Your meeting notes, transcripts, and recordings are more valuable when they are automatically synced with tools and platforms you already use. Log meeting notes, transcripts, and recordings in your CRM & collaboration apps like Salesforce, Hubspot, Slack, Zapier, and lots more. Analyze: Conversation Intelligence generates insights around talk time, topic trends, sentiment, and much more. The conversation intelligence suite allows you to identify what’s working and what is not on calls. Insights help you coach your sales team to close more deals. They help your recruiters hire top talent faster by identifying trends across candidate interviews. Your entire organization can build better products by tuning into the voice of your customer. Discover what messaging works and what doesn’t from customer and team interactions. **Average Rating:** 4.7/5.0 **Total Reviews:** 738 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.7/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.9/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Fireflies.ai](https://www.g2.com/sellers/fireflies-ai) - **Year Founded:** 2016 - **HQ Location:** San Francisco, CA - **Twitter:** @firefliesai (7,494 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10931378 (118 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** CEO, Founder - **Top Industries:** Consulting, Marketing and Advertising - **Company Size:** 79% Small-Business, 17% Mid-Market #### Pros & Cons **Pros:** - AI Summary (102 reviews) - Ease of Use (89 reviews) - Transcription (86 reviews) - Time-saving (84 reviews) - Transcripts (78 reviews) **Cons:** - AI Inaccuracy (39 reviews) - Meeting Management (32 reviews) - Expensive (26 reviews) - AI Limitations (23 reviews) - Poor Summarization (21 reviews) ### 18. [Convin.ai](https://www.g2.com/products/convin-ai/reviews) Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. **Average Rating:** 4.7/5.0 **Total Reviews:** 538 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.3/10 (Category avg: 8.4/10) - **AI Text Summarization:** 9.4/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Convin](https://www.g2.com/sellers/convin) - **Year Founded:** 2020 - **HQ Location:** Bengaluru, IN - **Twitter:** @convin (12 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/convin/ (167 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Quality Analyst, Policy Advisor - **Top Industries:** Education Management, Health, Wellness and Fitness - **Company Size:** 63% Enterprise, 31% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (9 reviews) - Accuracy (7 reviews) - User Interface (6 reviews) - Auditing Efficiency (5 reviews) - Auditing (4 reviews) **Cons:** - Auditing Issues (3 reviews) - Inadequate Reporting (3 reviews) - Call Issues (2 reviews) - Improvement Needed (2 reviews) - Inadequate AI Capabilities (2 reviews) ### 19. [Aircall](https://www.g2.com/products/aircall/reviews) Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,527 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 5.0/10 (Category avg: 8.4/10) - **AI Text Summarization:** 10.0/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Aircall](https://www.g2.com/sellers/aircall) - **Company Website:** https://www.aircall.io - **Year Founded:** 2014 - **HQ Location:** New York - **Twitter:** @aircall (4,964 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5013970/ (809 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Sales Development Representative, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Small-Business, 40% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (263 reviews) - Easy Integration (112 reviews) - Features (112 reviews) - Call Recording (105 reviews) - Reliability (104 reviews) **Cons:** - Connection Issues (71 reviews) - Call Issues (58 reviews) - Missing Features (53 reviews) - Dialer Issues (46 reviews) - Slow Loading (44 reviews) ### 20. [Apollo.io](https://www.g2.com/products/apollo-io/reviews) Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs. **Average Rating:** 4.7/5.0 **Total Reviews:** 9,260 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.4/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.6/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Apollo.io](https://www.g2.com/sellers/apollo-io) - **Company Website:** https://www.apollo.io/ - **Year Founded:** 2015 - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Account Executive, Business Development Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 67% Small-Business, 29% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (1680 reviews) - Lead Generation (1400 reviews) - Features (1393 reviews) - Helpful (1390 reviews) - Time-saving (1152 reviews) **Cons:** - Missing Features (597 reviews) - Inaccurate Data (503 reviews) - Learning Curve (474 reviews) - Data Inaccuracy (458 reviews) - Limited Features (454 reviews) ### 21. [Invoca](https://www.g2.com/products/invoca/reviews) Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 925 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.4/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.2/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Invoca](https://www.g2.com/sellers/invoca) - **Company Website:** https://www.invoca.com/ - **Year Founded:** 2008 - **HQ Location:** Santa Barbara, CA - **Twitter:** @Invoca (4,201 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/210676/ (393 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Digital Marketing Manager, Marketing Manager - **Top Industries:** Marketing and Advertising, Hospital & Health Care - **Company Size:** 38% Small-Business, 33% Mid-Market #### Pros & Cons **Pros:** - Helpful (28 reviews) - Ease of Use (25 reviews) - Analytics (23 reviews) - Customer Support (20 reviews) - Attribution Accuracy (19 reviews) **Cons:** - Learning Curve (9 reviews) - Missing Features (9 reviews) - Call Issues (8 reviews) - Complexity (8 reviews) - Complex Setup (8 reviews) ### 22. [Observe.AI](https://www.g2.com/products/observe-ai/reviews) Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with 300+ global brands in Financial Services, Insurance, Healthcare and Consumer Services, including brands like DoorDash, Affordable Care, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction. **Average Rating:** 4.6/5.0 **Total Reviews:** 217 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.1/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.3/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.9/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Observe.AI](https://www.g2.com/sellers/observe-ai) - **Company Website:** https://observe.ai - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **Twitter:** @observeAI (1,506 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18090845/ (403 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Assistant Quality Assurance, Quality Analyst - **Top Industries:** Outsourcing/Offshoring, Consumer Services - **Company Size:** 66% Mid-Market, 22% Small-Business #### Pros & Cons **Pros:** - Ease of Use (26 reviews) - Efficiency (20 reviews) - Helpful (19 reviews) - Artificial Intelligence (16 reviews) - Coaching (16 reviews) **Cons:** - Accuracy Issues (16 reviews) - Inaccuracy (15 reviews) - Inaccurate Data Analysis (12 reviews) - Call Issues (7 reviews) - Missing Features (7 reviews) ### 23. [Spiky](https://www.g2.com/products/spiky/reviews) Spiky is an AI-powered conversation intelligence platform designed to help sales teams enhance their performance by analyzing customer interactions and providing real-time, actionable insights. This innovative solution focuses on optimizing every sales conversation, integrating seamlessly with popular tools to automate workflows and improve deal outcomes, ultimately driving revenue growth. Targeting sales professionals and teams, Spiky is particularly valuable for organizations that prioritize data-driven decision-making and seek to leverage technology to refine their communication strategies. The platform is well-suited for various use cases, including training new sales representatives, enhancing the performance of existing team members, and ensuring adherence to established sales methodologies. By providing insights that inform and guide sales tactics, Spiky helps teams become more effective during customer interactions. A key feature of Spiky is its real-time feedback mechanism, which delivers instant insights during meetings. Sales representatives benefit from immediate evaluations on critical aspects such as speaking pace, tone, talk-to-listen ratio, and overall engagement levels. This capability allows users to adapt their approach on the fly, maximizing the effectiveness of each call. Additionally, Spiky generates AI-driven summaries that capture essential discussion points and action items, significantly reducing the time spent on note-taking and facilitating quicker follow-ups. Spiky's seamless integration with popular Customer Relationship Management (CRM) systems, including Salesforce, HubSpot, and Zoho, ensures that customer data remains current and accurate. This connectivity minimizes the need for manual data entry, allowing sales teams to concentrate on building relationships rather than administrative tasks. Moreover, the platform supports adherence to established sales methodologies like MEDDPICC, analyzing conversations to identify any missing elements such as budget discussions, decision-makers, and next steps, thereby enhancing the overall sales process. To further support sales effectiveness, Spiky offers personalized AI coaching tailored to individual performance metrics. This feature empowers team members to improve their soft skills, objection handling, and overall sales techniques, fostering a culture of continuous improvement within the organization. By leveraging Spiky's comprehensive suite of tools, sales teams can enhance their performance and drive sustainable revenue growth, making it a valuable asset in today’s competitive sales landscape. **Average Rating:** 4.9/5.0 **Total Reviews:** 115 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.6/10 (Category avg: 8.4/10) - **AI Text Summarization:** 9.6/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Spiky.ai](https://www.g2.com/sellers/spiky-ai) - **Company Website:** https://www.spiky.ai - **Year Founded:** 2020 - **HQ Location:** Buffalo, New York - **Twitter:** @spikyAI (240 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/spiky-ai/ (46 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Founder, Project Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Small-Business, 30% Mid-Market #### Pros & Cons **Pros:** - Accuracy (13 reviews) - Helpful (10 reviews) - Feedback Management (8 reviews) - Time-saving (8 reviews) - Action Items (7 reviews) **Cons:** - Accuracy Issues (2 reviews) - AI Inaccuracy (2 reviews) - Call Limitations (2 reviews) - Integration Issues (2 reviews) - Missing Features (2 reviews) ### 24. [tl;dv](https://www.g2.com/products/tl-dv/reviews) tl;dv is an AI meeting assistant and official partner of Anthropic. It automatically records video, transcribes and get AI Insights from Google Meet, Zoom and MS Teams for FREE. With tl;dv you can: 🎥 Video record meetings automatically in top quality 💬 Receive highly accurate transcription with speaker tags 🌎 Transcribe into 40+ languages 📌 Timestamp and highlight important call moments 🔗 Share links to recordings automatically to Slack and e-mail 🔍 Search your call library for any word spoken in meetings 💡 Integrate call insights into CRMs like Salesforce or Hubspot 🎞 Edit recording & create clips ✔ Revisit and edit meeting action points and takeaways 🙋‍♀️ Tag stakeholders and colleagues at any point during call 📝 Generate AI Notes following popular templates (or your own) ✍ Generate insights across 100s of meetings 💡 Improve team performance with BANT/MEDDIC scorecards (or your own) 💡 Improve how your team handles customer objections. At tl;dv we are committed to protecting the confidentiality, integrity, and availability of your data at all times. Our services are designed with a privacy-first approach and are encrypted & GDPR compliant. Keeping your data safe is our priority. Over two million users have already levelled up their calls with tl;dv 🙌 tl;dv is not only a free alternative to other meeting recorders, but also the one that makes the most use of AI to surface insights and help you onboard faster and improve your team performance in an efficient way. tl;dv offers a very generous free plan, as well as a plan for AI enthusiasts and another for scaling Sales & CS teams. **Average Rating:** 4.7/5.0 **Total Reviews:** 498 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.0/10 (Category avg: 8.4/10) - **AI Text Summarization:** 9.1/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [tldx Solutions GmbH](https://www.g2.com/sellers/tldx-solutions-gmbh) - **Year Founded:** 2021 - **HQ Location:** Aachen, NRW - **Twitter:** @tldview (9,822 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tl-dv (59 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 71% Small-Business, 22% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (225 reviews) - AI Summary (170 reviews) - Meetings (165 reviews) - Helpful (159 reviews) - Accuracy (139 reviews) **Cons:** - Recording Issues (71 reviews) - AI Inaccuracy (50 reviews) - Missing Features (43 reviews) - Meeting Management (39 reviews) - Accuracy Issues (35 reviews) ### 25. [Avoma](https://www.g2.com/products/avoma/reviews) Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Intelligence, Avoma empowers teams to streamline workflows, enhance customer interactions, and accelerate growth. With Avoma, you can automatically schedule and record meetings, receive full transcripts and AI-generated notes, and sync actionable insights directly to your CRM. Its AI-powered technology helps capture crucial customer information before, during, and after meetings—providing real-time insights and auto-scoring sales and customer calls with AI-powered scorecards. Avoma’s advanced Revenue Intelligence capabilities streamline forecasting and pipeline reviews with deal engagement activity, deal health and risk scores, and automated win/loss analysis. Built to empower both customer-facing reps and leaders, Avoma provides actionable insights at every stage of the customer journey. For more information, visit avoma.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,343 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.4/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.5/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.9/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Avoma](https://www.g2.com/sellers/avoma) - **Year Founded:** 2017 - **HQ Location:** Palo Alto, California - **Twitter:** @AvomaInc (391 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18128169/ (66 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Customer Success Manager, Account Executive - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 53% Small-Business, 46% Mid-Market #### Pros & Cons **Pros:** - Helpful (19 reviews) - Transcripts (18 reviews) - Accuracy (15 reviews) - Ease of Use (15 reviews) - Transcription (15 reviews) **Cons:** - Recording Issues (11 reviews) - AI Inaccuracy (10 reviews) - Accuracy Issues (9 reviews) - Transcript Accuracy (9 reviews) - Inaccurate Transcripts (8 reviews) ## Parent Category [Sales Acceleration Software](https://www.g2.com/categories/sales-acceleration) ## Related Categories - [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) - [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) - [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) --- ## Buyer Guide ### What You Should Know About Conversation Intelligence Software ### Conversation Intelligence software buying insights at a glance [Conversation intelligence software](https://www.g2.com/categories/conversation-intelligence) enables organizations to capture, analyze, and operationalize customer conversations across sales, support, and customer success. As selling motions grow more complex, manual notes and anecdotal deal updates create inconsistency and blind spots. A dedicated conversation intelligence platform centralizes call data, surfaces insights, and applies consistent review standards, enabling execution to scale beyond individual representatives. Based on the G2 reviews, companies most often adopt conversation intelligence tools to reduce manual documentation, improve coaching consistency, and gain clearer visibility into deal health. The overall sentiment is very strong, with an average rating of 4.72/5 and a 9.45/10 likelihood to recommend, indicating that conversation intelligence software is increasingly viewed as a core revenue workflow. Common use cases include searchable call libraries for onboarding and coaching, automated summaries and action items, and structured call reviews to identify risk and missed discovery. Buyers evaluating conversational intelligence software tend to prioritize ease of use and workflow integration alongside governance. Reviews highlight that these tools are lightweight enough for daily adoption (ease of use averages 6.71/7), but deliver the most value when teams standardize how conversations are reviewed and acted on. Pricing is generally perceived as mid-market, with ROI tied to time savings, faster rep ramp, stronger coaching, and more consistent deal execution. ### Top 5 FAQs from software buyers: - What features should I prioritize when evaluating conversation intelligence software? - How do conversation intelligence platforms integrate with CRM and video conferencing tools? - What kind of ROI do teams typically see from conversational intelligence software? - What are the key differences between leading Conversation Intelligence systems? - How long does it usually take to implement a conversation intelligence platform? G2’s top-rated Conversation Intelligence software, based on verified G2 reviews, includes [Fathom](https://www.g2.com/products/fathom-video/reviews), [Substrata](https://www.g2.com/products/substrata-substrata/reviews), [Gong](https://www.g2.com/products/gong/reviews), [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews), and [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews). ([Source 2](https://www.g2.com/reports)) ### What are the top-reviewed Conversation Intelligence on G2? Below are the **five most-reviewed products in your uploaded dataset** : [Gong](https://www.g2.com/products/gong/reviews) - Number of Reviews: 5,351 - Satisfaction: 100 - Market Score: 95 - G2 score: 97 [**Salesforce Sales Cloud**](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews) - Number of Reviews: 1,376 - Satisfaction: 74 - Market Score: 99 - G2 score: 87 [Fathom](https://www.g2.com/products/fathom-video/reviews) - Number of Reviews: 2,283 - Satisfaction: 100 - Market Score: 66 - G2 score: 83 [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - Number of Reviews: 1,030 - Satisfaction: 58 - Market Score: 91 - G2 score: 75 [Substrata](https://www.g2.com/products/substrata-substrata/reviews) - Number of Reviews: 402 - Satisfaction: 98 - Market Score: 50 - G2 score: 74 Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in Conversation Intelligence? #### Feedback Pros: What Users Consistently Appreciate - **Improved deal visibility and forecast accuracy for finance leaders** - **_“_** _Being in the role of Finance Director, I find sub-strata to be an extremely useful tool for my work as it enables me to assess deal communications, evaluate Risk Signals track Buyer Intent and to assist me with Forecasting, allowing me to complete these tasks more efficiently, effectively and with greater accuracy.__” - _ [_Robert T._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-12105185)_, Substrata Review_ - **Exceptional accuracy and value, even across diverse accents** - _“__I have used several other note-taking tools, but in my opinion, none of them come close to Fathom. What makes it even better is that it’s free, which I find incredible. The accuracy of the output it produces impressed me so much that I upgraded to the premium version without any hesitation. One of the standout features for me is that it works well with Indian accents, even when they are quite strong, something that other note-taking tools often struggle with.”_ _-_ [_Jayanth S._](https://www.g2.com/products/fathom-video/reviews/fathom-review-12169452)_, Fathom Review_ - **Searchable transcripts that highlight key moments for coaching and QA** - _“__I find Gong incredibly valuable because it records my sales calls for later review, which is essential for referencing back to conversations and training purposes. This feature allows me to concentrate on actively listening and engaging in conversations with prospects without the distraction of taking detailed notes. I also love the ability to search for specific words and be taken to the exact moment in a conversation, dramatically decreasing the time it takes to act on items from a call. The integration with my company's SSO made logging in a seamless process, contributing to a smooth setup experience.”_ _-_ [_Ellie S._](https://www.g2.com/products/gong/reviews/gong-review-11980050)_, Gong Review_ #### Cons: Where Many Platforms Fall Short - **High costs and a challenging onboarding experience** - _“Gong has high cost, and this includes the general platform fees, and other user licensing. The onboarding process is complex, with high adoption costs and struggles.” -_ [_Graziana C._](https://www.g2.com/products/gong/reviews/gong-review-12126874)_, Gong Review_ - **Initial setup complexity, offset by strong long-term value** - _“ __At first, integrating Substrata into our existing systems required some of technical patience. The platform is feature rich, which is great, but it took a few sessions for my team to get fully comfortable. That I said, their support resources are strong, and once you’re familiar, it becomes an essential part of daily workflow.__ ” -_ [_Justin F._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-11244441)_, Substrata Review_ - **Limited organization and sharing controls for meeting records** - _“My main concern with Fathom is the inability to tap on items and organize them into folders. With the range of meetings we have, it can be challenging to locate what I need, especially if I haven't named something clearly. A folder feature would be extremely helpful for keeping things more organized. Additionally, it would be beneficial if there were an option to automatically share the meeting with participants, or at least make this feature available. Sometimes we hold impromptu meetings, and unless someone is specifically invited, they miss out on the feedback from the meeting.” -_ [_Aqeelah R._](https://www.g2.com/products/fathom-video/reviews/fathom-review-11911540)_, Fathom Review_ ### My Expert Takeaway on Conversation Intelligence Software Based on G2 reviews, conversation intelligence software delivers the most value when teams treat it as an operational discipline rather than a passive recording tool. High-performing organizations establish clear ownership over call review standards, coaching criteria, and data hygiene early in the rollout. This foundation helps teams move beyond basic transcription and consistently apply insights across sales, revenue, and customer-facing roles. Teams that achieve the strongest outcomes with a conversation intelligence platform tend to strike a balance between automation and human oversight. While AI-generated summaries, highlights, and action items create meaningful time savings, reviewers consistently indicate that accuracy and context matter most in high-stakes moments. As a result, top teams implement structured review workflows, especially for late-stage deals, renewals, and regulated conversations, so insights are validated and acted on, not just captured. For buyers evaluating Conversation Intelligence systems, a recurring theme across reviews of growth-stage and enterprise companies is the need to scale insights without adding friction. The most effective conversational intelligence software integrates tightly with [CRM](https://www.g2.com/categories/crm), enablement, and forecasting workflows, reducing manual handoffs and reinforcing consistent behaviors. In these environments, success depends less on feature depth alone and more on how seamlessly conversation data supports coaching, execution, and revenue predictability over time. ### Conversation Intelligence Software FAQs #### What is conversation intelligence software? Conversation intelligence software records and transcribes calls (often sales meetings) and then analyzes them to surface insights, such as key topics, action items, and coaching moments. Teams use it to improve rep performance, standardize discovery, and reduce manual note-taking. In practice, it becomes a searchable call library that supports onboarding, deal review, and quality assurance, especially when integrated into CRM and enablement workflows. #### What is an example of conversational intelligence? A common example is automatically capturing a sales call, generating a transcript, highlighting objections, and summarizing next steps, then routing those outputs to the account record and the rep’s follow-up workflow. Managers can later search for specific topics (such as pricing, competitor mentions, or integration concerns) across calls to coach consistently. The “intelligence” comes from turning raw conversations into structured, reusable signals. #### What are conversational AI platforms? Conversational AI platforms are typically systems that let businesses build and run AI-driven conversations (like chatbots or voice agents) for customer support, lead qualification, or task completion. They focus on interacting with users in real time. Conversation intelligence tools, by contrast, focus on analyzing human-to-human conversations after (or during) meetings to improve coaching, documentation, and business outcomes. #### What is the best conversational AI tool? The best conversational AI tool depends on your job-to-be-done. For sales coaching and pipeline inspection, [Gong](https://www.g2.com/products/gong/reviews) and [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) stand out for deal insights and CRM alignment. For lightweight note automation, [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) and [Avoma](https://www.g2.com/products/avoma/reviews) excel in speed and usability. In regulated environments, governance and data controls matter most. Always test 3-5 tools on real calls before making a commitment. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw) 2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports) Researched By: [Julie Jung](https://research.g2.com/insights/author/julie-jung) **Last updated on: January 9, 2026**