# Prodigal Reviews **Vendor:** Prodigal **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.9/5.0 **Total Reviews:** 55 ## About Prodigal Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Our advanced genAI has been trained on over 400 million consumer finance conversations, delivering unmatched industry expertise so you can drive record recovery rates. Experience the power of intelligent debt resolution with Prodigal’s AI that pays. ## Prodigal Pros & Cons **What users like:** - Users value Prodigal for its **impressive accuracy** , which enhances productivity by minimizing errors and streamlining communication. (1 reviews) - Users appreciate the **efficient agent management** of Prodigal, enhancing productivity and minimizing error correction time. (1 reviews) - Users value Prodigal's **exceptional customer support** , facilitating seamless transitions and quick resolutions to issues. (1 reviews) - Users highlight the **ease of use** of Prodigal, facilitating a smooth setup and efficient workflows without hassle. (1 reviews) - Users highlight the **remarkable ease of setup** with Prodigal, enabling immediate transition and quick productivity gains. (1 reviews) - Efficiency (1 reviews) - Time-saving (1 reviews) **What users dislike:** - Users experience **accuracy issues** with Prodigal, often needing to verify additional content for correctness before use. (1 reviews) - Users find the **inaccuracy in content** of Prodigal requires careful verification, complicating the overall user experience. (1 reviews) - Users find that **inaccurate data analysis** in Prodigal leads to additional verification steps, complicating their workflow. (1 reviews) ## Prodigal Reviews ### 1. Streamlines Workflows with Impressive Accuracy **Rating:** 5.0/5.0 stars **Reviewed by:** Monique H. **Reviewed Date:** November 19, 2025 **What do you like best about Prodigal?** I appreciate Prodigal for its impressive accuracy, which significantly enhances my productivity by reducing the need to constantly fix errors. The software reliably captures the essence of communications, be it my own words or those of customers, without excessive embellishments, allowing me to streamline the information to its necessary core efficiently. This direct approach facilitates quick reviews and smooth data input, sparing me the physical strain of over-typing and preserving my time. Moreover, the initial setup process was remarkable, with no downtime, allowing me to transition seamlessly into making calls immediately. This efficiency in getting started was truly impressive. Additionally, Prodigal's ability to cut down on our wrap-up time has made a tangible positive impact on my workflow. The overall experience has been valuable enough that I would confidently rate it as a ten and eagerly recommend it to colleagues and friends. **What do you dislike about Prodigal?** Something that I don't like about Prodigal is that it sometimes adds a little more content than necessary. This extra content requires me to verify the output carefully to ensure its accuracy before copying and pasting. **What problems is Prodigal solving and how is that benefiting you?** Prodigal helps with time constraints by accurately transcribing customer interactions, reducing typing and hand strain. It condenses information accurately, minimizing editing and decreasing wrap-up time at work. ### 2. Saving Time when Pronotes being used **Rating:** 5.0/5.0 stars **Reviewed by:** Racquel B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Prodigal?** Good thing in using pronotes is that , all things more convenient to us especially when we are dealing with the consumer , we don't need to do manually notes but rather pronotes do it automatically for us . When it came into our life it made my job easier and also it save my time. So pronotes got my back . So much helpful and useful on my end . More saved time , more time for myself. **What do you dislike about Prodigal?** Sometimes can't catch the other information and delay of notes on the evolution. And also wrong name reflected. **What problems is Prodigal solving and how is that benefiting you?** Prodigal helped me to understand what the consumer trying to say because it already included there the conversation we had on the notes . It make my job easier and convenient.This is the most important tool that I really needed most also saving time . ### 3. The Future of A.I **Rating:** 5.0/5.0 stars **Reviewed by:** Grace G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Prodigal?** What is most helpful about Prodigal is for example for someone like me that is not fast handed when it comes to typings , It will take a couple of seconds or minutes for me to finish my notations , in short Prodigal makes my work easier. **What do you dislike about Prodigal?** I think the downsides of using Prodigal is I am not able to practice my typing skills and tends to just rely on it. **What problems is Prodigal solving and how is that benefiting you?** Prodigal helps me to save a lot of my time in regards with my work , like theres no need for me to notate by typing and it benefits me by taking calls smoothly by not minding on my notation I just have to riview my Prodigal just to make sure that it is all good then take another call. ### 4. Incredible! A user-friendly software **Rating:** 5.0/5.0 stars **Reviewed by:** Ken B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Prodigal?** The things that I really like to prodigal are it helps me to notate after my calls and lessen my time doing it. Also it helps me track all my calls if every that there is any sensitive words that our consumers use to us. **What do you dislike about Prodigal?** One thing that I dislike to prodigal is that sometimes there is issues that we don't know but overall it helps me everyday. **What problems is Prodigal solving and how is that benefiting you?** Prodigal helps our organization to lesen our time on notating in every calls and helps our user to derermine the calls if there is any triggered words specially when the line is poor. Good thing in using prodigal we don't need to waste outr time wrapping the calls and we can focus on looking for another consumers to help them to resolve their delinquent accounts. I can't imagine a day without prodigal. ### 5. Perfect and Extravagant App **Rating:** 5.0/5.0 stars **Reviewed by:** Daryl Elsbeth A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Prodigal?** This kind of software is very effective. It helps us individually save more time to document all the conversations that we have with the consumer. We're very thankful to our Organization for implementing this tool. It is reliable and it make our work easier. I'm very Optimistic that this kind of Software will be great known to all bussiness. **What do you dislike about Prodigal?** I have nothing bad to say about my experience. **What problems is Prodigal solving and how is that benefiting you?** When I'm having a hard time understanding the consumer ,Prodigal captures the important informations. And when too much conversation, it helps me summarize the entire discussion. ### 6. Easiest streamlined system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Prodigal?** User-friendly, everything is self-explainable. I love that we can monitor someone's screen to ensure they are reviewing practices correctly. **What do you dislike about Prodigal?** The transcription service needs work. It feels like the transcription quality of phone calls has gone down. **What problems is Prodigal solving and how is that benefiting you?** Prodigal allows me to monitor a new hire's progress in training. It also allows me to insure that new hires are following processes correctly. ### 7. Amazing transcription platform **Rating:** 5.0/5.0 stars **Reviewed by:** Paulo S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Prodigal?** The best thing about the prodigal is making my work convinient, improved the efficiency of every calls, make every work easily using this kind of platform. **What do you dislike about Prodigal?** What I least like about prodigal, most of the time is the accuracy, sometimes it giving an inaccurate scenario on the call, giving a mislead info some of the time, the latency got me dislike it, especially when I had a long call, then suddenly the prodigal did'nt catch up the conversation, **What problems is Prodigal solving and how is that benefiting you?** our problem that Prodigal solved was our workload, it giving us time to do what really need to do, instead of putting information by note-taking. ### 8. A way to say a lot, in little time. **Rating:** 5.0/5.0 stars **Reviewed by:** Will A. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Prodigal?** It allows me to focus on the customer more intimately as I don't have to focus also on notating at the same time. **What do you dislike about Prodigal?** Sometimes what is interpreted doesn't always match what it is that was actually said during the call. **What problems is Prodigal solving and how is that benefiting you?** It allows me to focus on patient instead of notating at the same time. ### 9. Time saving in writing notes. **Rating:** 5.0/5.0 stars **Reviewed by:** Crisanta D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Prodigal?** The best thing about Prodigal is that it saves time in writing a note and it's catches some word that agent not able to get. **What do you dislike about Prodigal?** The lease helpfull is sometimes it is is log/ **What problems is Prodigal solving and how is that benefiting you?** The Prodigal solve some problem if some words hasn't catched by and agent and it was notated in Pronotes which aides on Agents tagging. ### 10. experience using prodigal has been very pleasant and easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Prodigal?** I like how easy prodigal is to use, the number of times I use it a day and it still is always very effective and accurate makes my job easy. From recording my conversating and notating everything I say to copying and pasting prodigal has definetely made my job easier. Let's not forget to mention how good customer service is if there is to be any concerns. **What do you dislike about Prodigal?** One thing I dislike about prodigal is how sometimes it will not spell patients names correctly. **What problems is Prodigal solving and how is that benefiting you?** Prodigal is helping our call handling become way smoother and quicker, recording all aspects of the conversationg and notating it. ### 11. Awesome Tools to be more effective with your job! **Rating:** 5.0/5.0 stars **Reviewed by:** Irene V. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Prodigal?** Prodigal is very conveninet to use and time saving. It is very efficent tool. This tools capture every details of the conversation. You can also edit the words. Very user friendly! **What do you dislike about Prodigal?** I cant find any downside of this tools. **What problems is Prodigal solving and how is that benefiting you?** Prodigal helps me a lot in determining words that I was not able to understand sometimes because of the poor audio of the other person. ### 12. Pronotes is amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Wilfredo B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Prodigal?** It makes my notation faster, like accurate, brief and concrete. It makes the work easier, explains everything in detail, clearly and simplifies the whole conversation. **What do you dislike about Prodigal?** Sometimes there's an issue but minimal and not at all times. **What problems is Prodigal solving and how is that benefiting you?** Makes notation faster . It benifits me by doing work become efficient. and easy to document by clicking submit and copy. ### 13. EXELLENT TOOL FOR OUR WORK EASE OF USE **Rating:** 5.0/5.0 stars **Reviewed by:** Virginia T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Prodigal?** Its a great help when speaking with somebidy and you were not able to catch the word of the person you are speaking with **What do you dislike about Prodigal?** Sonetimes there ie a delay in uploading the calls **What problems is Prodigal solving and how is that benefiting you?** Some words that you didnt catch will be displayed in the prinite . Hels you recall the conversation with the person on the phone ### 14. Excellent Partner and Vendor! **Rating:** 5.0/5.0 stars **Reviewed by:** Meghan J. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Prodigal?** The Prodigal team is always willing to discuss and work through various requests that we have made of them. My team is ever evolving, and as a result of that, we must ensure that our vendors are able to keep up with the requests that we make of them. We are heavily data driven, and that desire results in our requests for detailed analytics which allows us to properly train and/or make staffing decisions. Prodigal consistently works to satisfy our requests and does so in an efficient manner. **What do you dislike about Prodigal?** Understanding that we are dealing with a machine as it relates to the handling of speech analytics, it can be frustrating attempting to correct certain behavior and not seeing true change. As an example, despite our efforts to create statements to look for, Prodigal is unable to properly respond to questions related to demographic updates, proper closing of calls where it is unnecessary or unable to have occurred, and will attribute a Profanity tag where a party's name or address has any semblance of what it believes to be profane. **What problems is Prodigal solving and how is that benefiting you?** Prodigal assists with providing an efficient means of reviewing thousands of calls handled per month. It allows for us to get a proper view of areas off opportunity and strength for the agent handling the call. ### 15. excellent and accurate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Prodigal?** easy to use and access the app , its automatically capture the call conversation. it help to review and identify what is the conversation all about , and it help to have a complete information . **What do you dislike about Prodigal?** i don't have any dislike about Prodigal. **What problems is Prodigal solving and how is that benefiting you?** sometimes its hard for me to identify what consumer are trying to say , due to unclear call connection , and since prodigal captured the conversation , it easy for me to review the notation . ### 16. Accurate **Rating:** 5.0/5.0 stars **Reviewed by:** Yage Lerry G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Prodigal?** Very accurate translator capture clearly what you speaking with mostly very helpful make my work easier rather than to do manual notation it made my work easier **What do you dislike about Prodigal?** None because its help me alot to put my notation **What problems is Prodigal solving and how is that benefiting you?** Its help me to solve those words not clear for me to understand it very easy ### 17. Life changing!! **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Prodigal?** Instead of manually typing my notes pronotes do it for me it makes my job easier!!! **What do you dislike about Prodigal?** Sometimes pronotes dont capured what have been discussed **What problems is Prodigal solving and how is that benefiting you?** IM not htat fast typing words while making notes. it makwas easier for us because it captures things that have been discuss while talking to the consumer ### 18. INCREDIBLE PRONOTES **Rating:** 5.0/5.0 stars **Reviewed by:** Cristopher R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Prodigal?** THE RASON WHY I LIKE THE MOST OF THE PRODIGAL IS IT MAKES MY WORK FAST AND EASY. **What do you dislike about Prodigal?** NONE BECAUSE PRODIGAL IS HELPFULL FOR THE AGENT NOT ALSO THE AGENT ALL THE USER OF THIS. **What problems is Prodigal solving and how is that benefiting you?** THEY GAVE ALL THE CONVERSATION ### 19. Recommended Supplier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Prodigal?** Our conversation compliance reviews used to take 15-20 minutes each. They only take about 5-10 minutes now. We’re moving almost 2-3 times faster, and instead of sampling conversations manually, Prodigal’s AI is analyzing every single conversation for us. Overall, Prodigal helped us improve oversight to get more accomplished with a leaner, laser-focused team. **What do you dislike about Prodigal?** I found the team to be very helpful. Even when issues are raised they are very receptive. **What problems is Prodigal solving and how is that benefiting you?** Prodigal revolutionized our approach to compliance. Before Prodigal, we were manually sampling a small percentage of conversations. Now, Prodigal’s AI analyzes 100% of our conversations automatically. We know nothing is falling through the cracks. By truly understanding what’s happening in conversations, Prodigal’s AI also gives us insights into trends and root causes that we can act on. It’s been a game-changer. ### 20. Great Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Donnon J. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Prodigal?** The best part of our onboarding process was their willingess to explain each aspect of the software. **What do you dislike about Prodigal?** I have nothing bad to say about my experience. **What problems is Prodigal solving and how is that benefiting you?** We use the project for the quantitave analysis of call production and to measure the effectiveness/quality of our calls. The software makes it easy for taking a metrics based approach to make sure our agent's conversations align with our core values. ### 21. Prodigal is an essential part of my daily work load. **Rating:** 5.0/5.0 stars **Reviewed by:** Robbie M. | Compliance Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Prodigal?** I work as a call monitor and use the platform all day every day. The tagging system is perfect for me to be able to filter the calls that I need to listen to, thus saving time and energy. Without it I would be manually weeding through thousands of calls daily. I was even able with the assistance of my Prodigal Team customize the the key words and phrases for each tag to better suit my needs. Any time there is an issue theTeam is quick to respond and correct the problem. I have met and or spoken to over the phone many of the Team members and all have been friendly and very helpful. Having the transcript available with the tags also helps for someone like me who can sometimes just scan the call or go directly to a part of the call rather than listen to the entire call. Over all my exerience has been great and the platform itself is pretty user friendly. **What do you dislike about Prodigal?** There's not much I don't like. However, when the platform crashes or has technical issues (which happens with all tech) I'm unable to perform any of my job duties. But with that said the Team is quick to get me up and running again as soon as possible. **What problems is Prodigal solving and how is that benefiting you?** Mitigating Risk. ### 22. "Unlock the Power of Conversations with Prodigal " **Rating:** 5.0/5.0 stars **Reviewed by:** Rajeesh R. | Asst General Manager – Quality and Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Prodigal?** My experience with the Prodigal speech analysis platform over the last year has been excellent, and I am satisfied with its functionality and efficiency. The conversational analysis is made simple with the help of the Prodigal speech analytic platform. Features like topic modeling, keyword recognition, and sentiment analysis are examples of what it can do for conversation analysis. The system also offers helpful visualization tools like heat maps and word clouds for analyzing conversations. The dependability of the system is also excellent. It's been over a year of usage, and I've never had a problem with it. We've been able to better understand our customers' habits and provide better collection service thanks to this new resource. **What do you dislike about Prodigal?** There is little to dislike about a platform that helps you detect un-human viable things. Still, the platform will continue to evolve in tandem with the ever-changing restrictions we face in the Collection industry. **What problems is Prodigal solving and how is that benefiting you?** Businesses may get more out of customer interactions using Prodigal, a speech analytics platform. This tool allows organizations to monitor customer feedback, spot trending issues, and zero in on service improvement opportunities. Business owners may better understand their customers' wants and requirements and provide better service by utilizing the Prodigal platform to analyze customer discussions. This may lead to happier customers, stronger brand loyalty, and more money in the bank. ### 23. Wish We Had Switched to Prodigal Sooner! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Prodigal?** Prodigal is the ideal software for Debt Buyers and Lenders when focusing on collections. It allows seamless flow of data from across the entire agency network to the Debt Buyers / Lenders. They standardize the data available in different formats and add a layer of custom intelligence per agency based on individual agency scripts to help us quickly benchmark our agency network performance. Switching from our old software to Prodigal’s AI was like night and day. The quality of Prodigal’s call transcripts are exceptional and much more accurate than their competitors. This saves a tremendous amount of time when reviewing calls and allows the agencies to focus on true issues, instead of having to sift through false positives. Due to the above, we and our network agencies have greatly reduced time taken on monthly audits and our accuracy with ProVoice has been 98%+ across various parameters. **What do you dislike about Prodigal?** We have had some difficulty automating our customized reporting; however, have worked through the majority of issues. Prodigal has taken a very hands on approach to ensure our satisfaction. **What problems is Prodigal solving and how is that benefiting you?** Prodigal provides speech analytics services on a highly accurate basis, enabling a large volume of call recordings to be quickly reviewed for compliance purposes. ### 24. User friendly platform **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Reina M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Prodigal?** Provided different functionality that helps us to be more productive and resourceful, **What do you dislike about Prodigal?** not really dislike, it is more on enhancement. I suggest to give an accurate results data based on the call audits. **What problems is Prodigal solving and how is that benefiting you?** It helps us to prevent violations since it provides a way to filter some of the FDCPA that help us to fix the issues. ### 25. Superman! **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis G. | Quality Assurance Analyst **Reviewed Date:** October 06, 2022 **What do you like best about Prodigal?** There are a lot of features I like about prodigal. One thing that made me interested in using it was the script that goes along with the call recording. As a Quality Analyst, one of the challenges I find difficult is understanding or capturing what the agent or the customer stated on the call, especially if there is a connection issue. The script helped me determine the statement provided on the call. We must be accurate in every monitoring, which helped me a lot. **What do you dislike about Prodigal?** I understand that the prodigal team is currently working on ingesting calls. I would appreciate it if we could have real-time ingestion of the calls. It takes time for the Prodigal to consume calls which limit me in doing my audits. Also, it would be beneficial to have an additional feature, such as a video recording where we can see what the agent was doing during the call. It will help us determine the cause of action done during the call. **What problems is Prodigal solving and how is that benefiting you?** Currently, Prodigal is working on ingesting the calls and working on the call tags. The tags help us a lot! Having that feature saves us a lot of time in searching for calls. I believe they will get everything straightens up, and we can enjoy using Prodigal more. :) ### 26. Prodigal review **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas H. | Collections Supervisor & Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Prodigal?** Prodigal is an all-in-one program that will help your agency/firm grow faster than you could have imagined. There are three main programs that we use through Prodigal which would be Pro Voice, Pro Notes, and Pro Assist. As we are in the onboarding stages of Pro Assist, we have confidently rolled out Pro Notes and use Pro Voice Daily. Pro Voice is a great compliance companion that allows communication between yourself and the agents on your floor. With an easy interface it allows agents and supervisor to maneuver through the program efficiently. Agents are allowed to review their own scorecards and calls with silence cut out to improve time for listening. Pro Voice also allows agents to send messages to their supervisors on specific calls, so it cuts out the time it takes to locate the file. Truly was a thought-out program that allows the call auditing process to move in a timely manner. Pro Notes has also been a great addition to our team. We currently are in the testing phase but have 7 total agents using the program. From the beginning we used off the shelf scenarios to generate notes for our agents once they were off the call to represent the conversation. Although the notes were not tailored towards our type of collections, we worked directly with the Prodigal team on creating and updating the noted to where they have been increasingly more accurate. Lastly, working with the Prodigal team has been outstanding. They have constant and great communication with our firm and ensure we are satisfied with the product. They take the time and pay attention to each little detail to tailor our needs for the program. I could not have asked for a better group of individuals to work with! **What do you dislike about Prodigal?** There have been some bumps in the road with the AI taking longer than expected to increase and retain the knowledge for implementation. However, those issues have been resolved by the Prodigal team with open communication so not too much of a concern once you get things going. **What problems is Prodigal solving and how is that benefiting you?** Internal there can be missed opportunities with our collectors to obtain funds from our consumers. This problem is tied to the issue of our agents having to notate on call and make sure their notations are accurate. Pro Notes allows our agents to focus more with the consumer and interact with them which increasing conversion rates and overall satisfaction of the consumer. Pro Voice helps contribute towards our compliance aspect of call auditing. It allows direct communication between the agent and the supervisor and help the point out areas of opportunity on calls. It can take awhile to locate and call and especially make notations on and as we all know can get lost in our email. Instead, this program allows an efficient use of the call auditing process and increases the number of calls that we can listen to. ### 27. Easy, Hassel free and a QA Partner that delivers! **Rating:** 5.0/5.0 stars **Reviewed by:** Donal C. | US Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Prodigal?** Firstly it is the ease of use; the application is very user-friendly and can be understood/navigated by front-line staff and back-end nerds. It is much easier to use than Call Miner, and as Prodigal does all the heavy lifting (creating scorecards and tags), it does not require much expertise on the user's end. They have a whole suite of products that enhance call centers' ability to improve both the agent's and the customer's experience. Pro-Notes - reduces wrap and allows the agent to focus on servicing instead of updating systems, ProAssist - prompts agents to always ask the right questions and stay compliant and would be fundamental to provide real-time training assist with new hires. - Cant wait to try these out **What do you dislike about Prodigal?** All in all, the system is great. However, there are some items, such as real-time call monitoring; instead of batching calls and allowing for the searching of tags on review Scorecard/aggregate scorecard pages would be beneficial **What problems is Prodigal solving and how is that benefiting you?** This has given us the ability to provide targeted training based on scores etc., from the scorecards that have been created. It has allowed our frontline management more time to focus on improving agent performance instead of wasting precious time listening to sample calls. - They now get every call scored - It has allowed us to be more proactive when we spot negative trends, show the agent his improvement based on the reports that are generated, and also allow us to recognize positive performance and quickly reward the individuals that make it happen. Clients are getting a better picture of how we impact their brands and how our people represent them ### 28. I would recommend Prodigal to colleagues and friends. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Prodigal?** The amount of time saved performing call audits. The time it takes to complete my audits is cut in half. **What do you dislike about Prodigal?** Not being able to amend the manual tags. When I create a tag, I should be able to amend or delete it. Also, some agents' names are duplicated, tripled and even quadrupled. **What problems is Prodigal solving and how is that benefiting you?** It's helping me meet client deadlines by decreasing my audit completion time. It also helps to recognize reoccurring training issues needing to be addressed with call agents. ### 29. Works well for the QA team saves time and FTE's **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2023 **What do you like best about Prodigal?** Save's time and man power for the QA team **What do you dislike about Prodigal?** Have not run into any issues so far but the price **What problems is Prodigal solving and how is that benefiting you?** QA issues ### 30. Amazing products to help our agents and help our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Pran N. | Managing Member, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about Prodigal?** With Prodigal, our agents can now use ProNotes to focus on doing their job rather than note taking. And importantly, our compliance teams can do higher end work rather than just listening to call after call. With ProAssist, agents can focus on the phone call itself and get prompts to ensure compliance and make the most of their time on the call. It's a real game-changer. **What do you dislike about Prodigal?** I do not have any dislikes at this time. **What problems is Prodigal solving and how is that benefiting you?** Prodigal is solving the problem of optimizing our call center and quality assurance agents' time and effort. ### 31. Strong Product, Even Stronger Team **Rating:** 5.0/5.0 stars **Reviewed by:** Justin M. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Prodigal?** Not only is Prodigal's product as good as advertised, their team is one of the best in the industry - very easy to work with, and always available. **What do you dislike about Prodigal?** There is nothing we dislike about the product. In fact, as we work with them, and come across any areas that we think can be approved, they are very quick to respond and add those features / make those changes. **What problems is Prodigal solving and how is that benefiting you?** ProNotes has been extremely beneficial to our team - it reduces the need to "talk and type," which the agents love. It also improves the accuracy of our documentation, which both our clients and our compliance team greatly appreciate. ### 32. Awesome product saves us a bunch of time as company. Quick responding! **Rating:** 5.0/5.0 stars **Reviewed by:** AJ G. | Department Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2021 **What do you like best about Prodigal?** We like the ability to read and hear the call rather than listen and catch everything said by the agent and customer. We also like the ability to make changes to your "scorecards" as you see fit for your business needs. The website is also very User-friendly. **What do you dislike about Prodigal?** So far into our relationship with prodigal we do not have anything we dislike at this time. **Recommendations to others considering Prodigal:** If you are looking to go with Prodigal do not hesitate. Prodigal is always there any time of need with any concerns or questions you may have. The ability to cut our QA time in half and get through more calls efficiently is just a bonus. **What problems is Prodigal solving and how is that benefiting you?** Our quality assurance time reviewing calls has been cut in half with using this product, and we can get to more calls to help train and encourage better behaviors from agents quickly. ### 33. Great Software Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Prodigal?** We worked with Prodical to develop some new software that helped our company out tremendously. They are a great partner. It wasn't (and isn't) a customer/vendor relationship, but a true partnership that benefitted both parties. We look forward to doing more work with them in the future. **What do you dislike about Prodigal?** I dislike that they aren't part of my internal organization. **What problems is Prodigal solving and how is that benefiting you?** Prodigal Pronotes frees up our agents to spend more time interacting with our customers and less time documenting notes. A true increase in productivity where it matters. ### 34. Mind QA **Rating:** 5.0/5.0 stars **Reviewed by:** MANOJ KUMAR T. | Senior Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2020 **What do you like best about Prodigal?** it simplifies the work and enhances your productivity 2x faster, user-friendly UI. **What do you dislike about Prodigal?** Not found as such till now as dislike about prodigal. **Recommendations to others considering Prodigal:** it's a Customisable tool according to Customer requirements, personalized view, and efficient results and reports as generated in seconds. **What problems is Prodigal solving and how is that benefiting you?** Case study and Voice of customer and keywords utilization. Efficient Manpower utilization and increase productivity by 2X ### 35. The most easy-to-use app for daily use **Rating:** 4.0/5.0 stars **Reviewed by:** Shilajeet S. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Prodigal?** The transcription is the part that I like the most. Though it is not a cent percent correct, still the most helpful one. Another one is the ease of the search options. **What do you dislike about Prodigal?** There is not something like that to dislike, but still, the recently caused downtime was a really tough time for daily works. **What problems is Prodigal solving and how is that benefiting you?** The day-to-day job and related issues I solve with the app. ### 36. Using prodigal help me to get more insight and doing different analysis regarding my process. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2020 **What do you like best about Prodigal?** It helps me in doing case studies on different topics. **What do you dislike about Prodigal?** There is not much I dislike about prodigal till now. **Recommendations to others considering Prodigal:** The tool is much easier to understand. Transcriptions could be corrected from our end which helps the tool to improve.Tool can be built as per your own need which is also helpful. **What problems is Prodigal solving and how is that benefiting you?** Case studies were done by me on specific topics which I was able to highlight in front of larger team and the feedback provided was being addressed to the collectors to improve their performance. ### 37. Elegant voice tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Schericka B. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Prodigal?** I like how responsive the team is to complete customizations that meet our needs. The platform features are robust but simple to navigate and use. This tool helped to meet our Collections quality control goals. **What do you dislike about Prodigal?** It would be great to be able to create new tags ourselves without needing to submit a request. However, it was great having expert input to help guide us. **What problems is Prodigal solving and how is that benefiting you?** Prodigal helped us to monitor the quality of our Collections calls and scale our QA processes. ### 38. Overall prodigal is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Swagota S. | Quality analyst **Reviewed Date:** August 10, 2021 **What do you like best about Prodigal?** Call Trnscript can be seen in details... **What do you dislike about Prodigal?** Although the call transcript is visible it is wrong in some cases, and for some calls the tags occupy so much space that the transcripts are barely visible. **What problems is Prodigal solving and how is that benefiting you?** I do use Prodigal for udits, calls plays with transcript and the automated score crads are very useful. ### 39. Great !! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Prodigal?** Precise and straightforward in terms of finding accurate analysis on sample calls and varied search criteria. **What do you dislike about Prodigal?** I would like to see same-day call integration so that we could do same-day monitoring using prodigal and speech to text accuracy needs to improve. **What problems is Prodigal solving and how is that benefiting you?** Prodigal helps in searching on specific criteria, which are very useful in analysis. ### 40. My experience has been great **Rating:** 5.0/5.0 stars **Reviewed by:** Wayne M. | Operations Manager **Reviewed Date:** July 26, 2021 **What do you like best about Prodigal?** Easy to find Call Details and being able to listen to the calls accurately based on search **What do you dislike about Prodigal?** I would love to be able to listen to calls real time same day **What problems is Prodigal solving and how is that benefiting you?** Call control and being able to coach effectively ### 41. Good Portal **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Prodigal?** This is very helpful to understand those which was not clear from voic. **What do you dislike about Prodigal?** Everything is good so ther was no dislke here. **Recommendations to others considering Prodigal:** Make more advance **What problems is Prodigal solving and how is that benefiting you?** I can understand those things which were not clear from the voice ### 42. Prodigal is the most responsive company I have ever worked with. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2020 **What do you like best about Prodigal?** First of all they have a great product. Secondly, when we started working with them they were not only excited to share their ideas they were excited to hear ours as well. Through collaboration of ideas, building us custom scorecards, and creating custom reports they have given us a product that is specific for our company's needs. They finished each request with eager excitement and impressive speed. I have really enjoyed working with each representative that I have met. I highly recommend Prodigal. **What do you dislike about Prodigal?** Like every computer program there were glitches every now and then but when they were brought up to Prodigal they were fixed very quickly. **Recommendations to others considering Prodigal:** It's on the cutting edge and really fun to use. **What problems is Prodigal solving and how is that benefiting you?** We were using two systems to score calls and now that we have the Prodigal voice analytics system and scorecards we have it all on one screen and all in one place which is much more efficient. Another benefit is being able to quickly pull wav files off of the website which has been useful for client requests and lightened the work for our IT staff. ### 43. Comprehensive and Easy Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Prodigal?** Prodigal provides an easy to navigate analytics platform for monitoring compliance performance. Filtering options for detecting violations on a variety of customizable parameters is made easily accessible to even those who have had limited interaction with a speech analytics platform before. Access to the call transcriptions and quick links to individual call events makes navigating calls for review an uncomplicated and streamlined process and cuts down on the time required to identify any problematic portions of the call. The prodigal team was happy to help us meet our specific analytics needs with customization of our platform to pinpoint the exact parameters we were looking for. QA scorecards were made available to our specifications and are intuitive to evaluate. The prodigal team was extremely communicative and accessible throughout the onboarding process. Reporting features are comprehensive and flexible to zero in on metrics that can be as broad or specific as our needs require. Prodigal is an easy to use one-stop shop for all our speech analytics needs. **What do you dislike about Prodigal?** API is not currently available for our specific telephony system which has created minor yet solvable hurdles in implementing a daily call ingestion model. **What problems is Prodigal solving and how is that benefiting you?** The score aggregation for manually completed scorecards meets our needs is able to accurately calculate individual scores for our internal audits. ### 44. Prodigal provides the best of both customer experience and cutting edge technology! **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia L. | Quality Assurance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2020 **What do you like best about Prodigal?** I really appreciate the customer service that I get from the Prodigal team. The individuals at Prodigal are brilliant, talented, and highly educated -but they are still very easy to talk to and work with. The Prodigal team is punctual, professional, innovative, patient, and most of all they do very well collaborating with me and my leadership team. The service I receive from Prodigal is unparalleled to the experience that I've had with other vendors in the same industry, as they take the time to align with our needs. Also, their platform is very user friendly and provides powerful, useful insights. I would absolutely recommend Prodigal to all of my colleagues as such a software is a game changer, especially in the collections world. **What do you dislike about Prodigal?** There is absolutely nothing that I dislike about Prodigal! **Recommendations to others considering Prodigal:** This is an ideal software that will take your company to new heights through powerful insights and innovation. The Prodigal team is willing brainstorm on idea implementation, and they have an extremely thorough follow through. **What problems is Prodigal solving and how is that benefiting you?** Essentially, Prodigal has allowed us to decrease the need of excessive manual labor and automated our QA results. Also, we have seen a significant enhancement in compliance processes through integration and automation that help to keep us in alignment with regulations. ### 45. Progressive & Interactive Vendor Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua P. | Division Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2020 **What do you like best about Prodigal?** There are several companies offering speech analytics but none, that I can tell, take as much of a hands on approach. They are always looking to grow their product and are doing so by actually listening to customer feedback and requests. **What do you dislike about Prodigal?** I can't honestly find anything that I'd say is wrong with Prodigal. They are always available and there is no down time even through this current pandemic. **Recommendations to others considering Prodigal:** You may already have a vendor but aren't getting what you want out of the product. I would recommend Prodigal as they can even help you find ways to use their product that you didn't even know you could. **What problems is Prodigal solving and how is that benefiting you?** Audits and compliance are always on the forefront of our attention yet beyond that lies performance and what we stand to gain from that. With the help of Prodigal we are working on performance based speech tags and productivity visuals to learn about areas we need to work on. ### 46. Smart flexible productive tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2020 **What do you like best about Prodigal?** KnovaOne is a backoffice service provider to contact center and collections industry. We have been using Prodigal for several clients as a tool for analyzing their calls. Their extremely flexible and powerful Voice Analytics tool has been able to help us identify opportunities to train our associates, fix the compliance gaps and increase productivity. We have also tested the chat box and text option where our clients are able to connect with customer in current environment where they are unable to staff due to COVID issues. **What do you dislike about Prodigal?** Their tool are emerging and would like to see a bit more integration with other modes of contact. With most of the world gone virtual and e-mode, integration of various modes of contacts will only make it more powerful. **What problems is Prodigal solving and how is that benefiting you?** Training and compliance of contact center associates. Our associates analyze calls made by call center associates and identify areas where we they may have made compliance mistakes, were unprofessional or missed to capture a payment opportunity. The voice analytics tool flags the areas of concerns which can be analyzed further and reported back to the management, training and compliance leadership. The analysis is used to train associates, improve compliance scores and eventually generate more revenues by the clients who use our services. ### 47. Well developed and easy to use speech analytics application at a good price. **Rating:** 5.0/5.0 stars **Reviewed by:** Scott C. | Director Of Information Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2020 **What do you like best about Prodigal?** Very easy to navigate and excellent reporting capabilities. Compatibility with both on-premise and cloud based phone systems is also a big plus! **What do you dislike about Prodigal?** Our experience has been very positive with Prodigal’s speech analytics application and staff. We have no dislikes to date. **Recommendations to others considering Prodigal:** We evaluated 2 other speech analytics systems in addition to Prodigal. We found Prodigal to be the best from an ease of use, security/compliance, and total cost of ownership perspective. Their team is also a delight to work with and are very knowledgeable. **What problems is Prodigal solving and how is that benefiting you?** Prodigal speech analytics is the best quality assurance tool we have to ensure our representatives comply with company policies and FDCPA. ### 48. Ultimate Customization and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Edwina C. | QA Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Prodigal?** Prodigal's customization process. Unlike other voice analytic companies, Prodigal is able to customize features for you in a timely manner and does not put the weight on the program manager. If you are a small company, this is great for time management and cost. **What do you dislike about Prodigal?** I do not have dislikes but I would love it Prodigal could implement an entire QA program. However, I have spoken with them and it is something they will keep in mind and potentially work towards. **Recommendations to others considering Prodigal:** If you are in the customer service, sales, collection industry , voice analytics is the new WAVE. I have used Call Miner, Speech Analytics, and Prodigal. Prodigal is by far the best solution for minimizing risk, customization, QA/Training tools, and client deliverables. They have a supportive team and really want to ensure your needs as a company our met. If you are new to the world of voice analytics, do not have the staff to dedicate, and/or are looking for a quick turnaround, this is the vendor for you! **What problems is Prodigal solving and how is that benefiting you?** Prodigal allows us to reduce compliance risk by easily identifying compliance infractions. It also allows us to identify trends. It also allows us to pinpoint trends per site for additional training/development. ### 49. Prodigal is a company truly committed to client service and innovative technology **Rating:** 5.0/5.0 stars **Reviewed by:** Phil C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2020 **What do you like best about Prodigal?** Prodigal's technology is in a constant state of evolution, their team is always working to provide quality of life improvements that we may have not even thought of yet. The Prodigal platform has provided efficiencies to our business that have saved us hundreds of man hours. **What do you dislike about Prodigal?** In my experience there is no downside to working with Prodigal. **What problems is Prodigal solving and how is that benefiting you?** We use Prodigal as a voice analytics solution. We have achieved significant time reductions for recording review due to efficiencies in the Prodigal platform. ### 50. Dedicated Software Engineers **Rating:** 5.0/5.0 stars **Reviewed by:** Peter R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2020 **What do you like best about Prodigal?** Prodigal truly listened to my needs and tailored a solution to match. They worked with me through the trial process and adapted the technology to fit my needs. **What do you dislike about Prodigal?** I did not dislike anything in working with them. **Recommendations to others considering Prodigal:** Listen to them they know their stuff **What problems is Prodigal solving and how is that benefiting you?** In depth analysis of business functions are easy with Prodigal on your side. ## Prodigal Discussions - [What does Prodigal do?](https://www.g2.com/discussions/what-does-prodigal-do) - [Why is gene prediction important?](https://www.g2.com/discussions/why-is-gene-prediction-important) - [What does prodigal do bioinformatics?](https://www.g2.com/discussions/what-does-prodigal-do-bioinformatics) - [What is prodigal software?](https://www.g2.com/discussions/what-is-prodigal-software) - [View Prodigal pricing details and edition comparison](https://www.g2.com/products/prodigal/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+14%3A39%3A01+-0500&secure%5Bsession_id%5D=9e6b0cfc-4000-4fd1-9aff-8aa7870126fd&secure%5Btoken%5D=abd278ce01bdaf9154c920f066cb24c8ec76988b7c66eab8fc5361c0ecb7b4b1&format=llm_user) ## Prodigal Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Prodigal Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews) - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (573 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)