# SmartBug Media Reviews **Vendor:** SmartBug Media **Category:** [HubSpot Consulting Services](https://www.g2.com/categories/hubspot-consulting-services) **Average Rating:** 4.8/5.0 **Total Reviews:** 212 ## About SmartBug Media 🤝 Most Decorated Elite HubSpot Partner (3x HubSpot North America Partner of the Year) 🤝 Google Premier Partner 🤝 Shopify Partner 🏅 Continue to hold all available HubSpot Accreditations 📚 More than 1,200 marketing & sales certifications 🏆 More than 150 company awards & recognitions (and counting) 🌟 More than 700 5-star customer reviews across multiple platforms At SmartBug Media, we've been navigating the digital agency space for over 15 years, mastering the art of creating resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration - we've got you covered! Now, imagine having access to a center of excellence for hire, ready to propel your organization toward success. That's us! We combine sound strategies, cutting-edge technology, and top-notch talent to set the course for your future success. And hey, it's not just about being full service; we're all about providing solutions that are specifically tailored to your needs. SmartBug's reputation? Well, it speaks volumes about our commitment to our clients. A 3x HubSpot North America Partner of the Year with over 700 5-star reviews and Elite partner status, we are the largest and most decorated HubSpot agency partner in the world. Plus, we're a Google Premier Partner and a proud Shopify partner. In a world that's constantly changing, we remain steadfast in our dedication to delivering client success and an unparalleled agency experience. It's not just about solving complex problems; it's about building relationships based on trust. So, let's journey together towards growth and resilience. After all, it's what we do best! ## SmartBug Media Pros & Cons **What users like:** - Users commend the **helpful professionalism** of SmartBug Media, enjoying personalized support and language flexibility. (67 reviews) - Users value the **expertise** of SmartBug Media, highlighting their knowledgeable and friendly support in the industry. (60 reviews) - Users commend the **outstanding customer support** from SmartBug Media, highlighting personalized training and timely assistance. (48 reviews) - Users praise the **exceptional design team** for their creativity, experience, and strong communication, enhancing collaboration. (45 reviews) - Users appreciate the **expert knowledge** of SmartBug Media, benefiting from their helpful and friendly approach. (42 reviews) - Users value the **friendliness and expertise** of SmartBug Media, making collaboration enjoyable and productive. (41 reviews) - Users commend the **high level of professionalism** from the SmartBug team, ensuring personalized and effective service integration. (38 reviews) - Knowledgeable (35 reviews) - Knowledgeability (30 reviews) - Users value the **effective communication** from SmartBug Media, appreciating quick, knowledgeable, and collaborative support throughout their projects. (29 reviews) **What users dislike:** - Users find SmartBug Media to be **expensive** , particularly when initial experiences and strategies do not meet expectations. (16 reviews) - Users criticize the **expensive pricing** of SmartBug Media, feeling overcharged for limited results and added hours. (8 reviews) - Users find **inefficient scheduling** can hinder absorption of material, though the team is willing to adjust when requested. (7 reviews) - Users report **time management issues** with SmartBug, particularly due to unprepared strategists affecting scheduling and productivity. (7 reviews) - Users experience **communication issues** with SmartBug Media due to frequent changes in account managers and unprepared strategists. (6 reviews) - Long Waiting Time (6 reviews) - Scheduling Issues (6 reviews) - Difficult Learning (5 reviews) - Users express concern over **lack of communication** , resulting in confusion, unmet expectations, and inefficiency throughout their engagement. (5 reviews) - Users often face **high staff turnover** at SmartBug Media, complicating transitions and consistency in service delivery. (5 reviews) ## SmartBug Media Reviews ### 1. Senior Marketing Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about SmartBug Media?** What we like best about SmartBug Media is that they are true strategists and enablers. They don’t just execute tasks — they provide thoughtful guidance, recommend the best path forward, and ensure our initiatives align with broader marketing goals. At the same time, they empower our internal team by building our knowledge and confidence within HubSpot, helping us become more self-sufficient while still serving as a trusted strategic partner. **What do you dislike about SmartBug Media?** Nothing to dislike we have a great SB team. **Recommendations to others considering SmartBug Media:** 100% recommend SmartBug especially if you want a partner you can trust to get the job done & get it done right. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug Media is helping us fully enable and operationalize HubSpot Marketing Hub across our organization. They’re supporting not just strategy, but hands-on execution across key initiatives — including PPC landing pages, form builds, integrations, automation workflows, tracking setup, and overall campaign infrastructure. Their partnership ensures that our projects are implemented correctly, efficiently, and in alignment with best practices, allowing our marketing team to scale efforts with confidence and maximize performance within the platform. ### 2. Incredibly Responsive Support That Provides High Level Results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about SmartBug Media?** How incredibly responsive and helpful Komal is which has really made our work so much easier because we are not waiting for responses for long periods of time. **What do you dislike about SmartBug Media?** I have no concerns with Komal or SmartBug Media. **Recommendations to others considering SmartBug Media:** I would highly recommend others work with Komal and SmartBug if they are looking for excellent customer service and results. We came in with a lot of questions and bad habits and Komal has put everyone not only on the right track but the same track. We are learning more about our company and what we are capable of because of Komal. **What problems is SmartBug Media solving and how is that benefiting you?** Our company is using SmartBug Media to solve connection issues with HubSpot. We have been working with Komal Thakur, and she has been extremely helpful and patient with our entire team. We are much more efficient and understanding our time and now have an entire knowledge base that we have not had. ### 3. Komal Thakur has been amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Felipe V. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about SmartBug Media?** SmartBug’s team is incredibly knowledgeable, organized, and supportive. Their structured approach to onboarding made a complex process feel manageable and even empowering. Komal, in particular, was fantastic—always prepared, responsive, and able to tailor everything to our business needs. The level of expertise and clarity they bring is unmatched. **What do you dislike about SmartBug Media?** There weren’t any major downsides during our experience, but as with any onboarding process, certain steps felt fast-paced at times. Having a bit more flexibility in scheduling working sessions could help teams absorb the material more fully. That said, the team was always willing to adjust when we asked. **What problems is SmartBug Media solving and how is that benefiting you?** Working with Komal during our HubSpot onboarding was an absolute pleasure. From day one, she brought clarity, structure, and a genuinely collaborative spirit to every step of the process. Her deep knowledge of HubSpot, paired with her ability to explain complex concepts in a simple and actionable way, made all the difference as we built out our CRM from the ground up. What stood out most was her attention to detail, her flexibility in adapting to our evolving needs, and her ability to problem-solve quickly, often anticipating challenges before they even came up. Komal also created a safe space for questions and ensured we felt supported and empowered. She made a complicated process feel manageable, even exciting. I wouldn’t hesitate to recommend Komal to any team looking for thoughtful, high-impact HubSpot support. She’s a total pro and a joy to work with. ### 4. Excellent Account Oversight **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about SmartBug Media?** I trust SmartBugs account management to keep us on the right track and they’ve helped increase the return on our investment. Jake and Matt were very accommodating to work synergistically with our local team for optimal outcomes. Jake impressed me with his excellent communication skills, foresight and knowledge of how to best help his customers. **What do you dislike about SmartBug Media?** There is nothing I dislike about SmartBug. **Recommendations to others considering SmartBug Media:** I chose to meet regularly with our assigned reps. I highly recommend that! There are definitively geographical differences affecting optimal keyword selections and the reps need your input to incorporate your areas common language used. Be patient, contribute and you’ll see the results. **What problems is SmartBug Media solving and how is that benefiting you?** Our SmartBug Rep Jake La V. Is very thorough and intuitive. He has offered many suggestions to increase our Google impression share and has improved our cost per click while offering many suggestions to successfully increase our click through rate. ### 5. Concrete results thanks to a human and committed team **Rating:** 5.0/5.0 stars **Reviewed by:** Emilie C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about SmartBug Media?** What I appreciate most about SmartBug are the people I have had the chance to work with. The vast majority were both extremely competent, passionate about their work, and rich in varied experiences. They are accessible, positive, and pleasant professionals, with whom it is easy to collaborate and exchange ideas. I also like the fact that SmartBug has solid internal expertise, while having the humility and intelligence to rely on partners when it is not their area of specialty. This transparency and ability to recognize their strengths as well as their limits enhance trust and the quality of collaboration. **What do you dislike about SmartBug Media?** SmartBug is a team very action and results-oriented, which is a great strength. Sometimes, for a client looking for a very detailed framework or more structured support, the methodology could be further specified. However, this has never harmed the quality of the deliverables or the results achieved. **What problems is SmartBug Media solving and how is that benefiting you?** I have collaborated with SmartBug twice, in two different companies. Each time, they truly positioned themselves as the natural extension of our marketing team. In both cases, we were using HubSpot, and they brought in-depth expertise of the platform, going well beyond what we had internally. Their strategic vision perfectly complemented ours, thanks to their exposure to many companies in our sector and the rich and relevant experience of their team members. The collaboration has always been smooth and pleasant, notably due to their responsiveness and willingness to quickly resolve both simple problems and more complex issues. They also stand out for their openness to share their knowledge, which has allowed our internal teams to grow and increase our autonomy in the long term. ### 6. A top tier extension of my marketing team—twice over! **Rating:** 5.0/5.0 stars **Reviewed by:** Madison E. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about SmartBug Media?** The team becomes a true extension of our internal team. Viole, our strategist, took ownership of every project with a strategic lens, while Kate executed with precision and adaptability. SmartBug doesn't just "do what you ask"—they bring insights, challenge assumptions, and offer solutions that are always aligned to the bigger business picture. Their consistency, responsiveness, and collaborative spirit made a big impact on our marketing success. **What do you dislike about SmartBug Media?** Honestly, very little. If anything, some of the internal systems (teamwork ticketing systems and switching to Google Meet for calls) required a little acclimation time, but once we were in rhythm, everything ran smoothly. Any early kinks were minor and resolved quickly with open communication. **Recommendations to others considering SmartBug Media:** Come prepared with your goals and be open to their strategic input—they’ll take your vision further than you thought possible. Assign them a seat at the table, not just as a vendor but as a trusted partner. And if you’re lucky enough to work with Viole and Kate, you’re in exceptional hands. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug Media helped us scale our demand generation engine, align our content strategy to pipeline goals, and build repeatable marketing operations that supported both brand and revenue outcomes. They jumped in quickly, understood the nuances of our security offerings, and provided strategic and tactical support that freed up internal bandwidth. Their partnership helped us move faster, smarter, and with greater confidence in our campaigns. ### 7. Valued Extension of our Marketing Team **Rating:** 5.0/5.0 stars **Reviewed by:** Paula B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about SmartBug Media?** The team is very collaborative--we determine priorities and pathways together. They are able to provide solutions and answer questions quickly. In addition, they have been very flexible and supportive as we have had to work through some internal roadblocks. **What do you dislike about SmartBug Media?** I honestly haven't found a downside yet. They are very transparent about options and pricing. I never feel like I'm being "sold" or pressured. And the service they provide has allowed us to move forward much more quickly than before. **Recommendations to others considering SmartBug Media:** Finding a partner that "fits" is the key to success. SmartBug has been the perfect fit for our team and the way we work. I appreciate their communication, production and creativity. After just a couple months, I feel like we've learned each other well and are identifying and tackling new projects quickly to improve our website, email communications, CRM and internal reporting. They have quickly become a trusted resource. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug is working with our team to help improve and expand the functionality of our HubSpot platforms (Marketing Hub, Sales Hub and Service Hub) as well as our website (WordPress). ### 8. Instrumental partners for overall organization success **Rating:** 5.0/5.0 stars **Reviewed by:** Jenn S. | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about SmartBug Media?** Viole and team have been instrumental in my organization's website strategy, lead generation efforts, content management, SEO strategy and overall success of the business! I received a new Smartbug team in late 2024 and was met with incredibly smart individuals that were ready to dive into my account. Viole listened to my concerns, my needs and goals and then collaborated with the team to build a successful strategy that we are currently executing. I cannot thank my Smartbug team enough for the quality work they produce and being an amazing partner. **What do you dislike about SmartBug Media?** The only negative I can say about Smartbug is the change in team members. I've been with Smartbug for many years now and have had a decent amount of change on my account. I see this change as a positive as my past Smartbug teams have all grown in their careers and continue to get promoted, moved to bigger accounts or take time for their personal journeys! Kudos to Smartbug for accelerating their employees and investing in their personal growth! **Recommendations to others considering SmartBug Media:** Viole and team have been instrumental in my organization's website strategy, lead generation efforts, content management, SEO strategy and overall success of the business! I received a new Smartbug team in late 2024 and was met with incredibly smart individuals that were ready to dive into my account. Viole listened to my concerns, my needs and goals and then collaborated with the team to build a successful strategy that we are currently executing. I cannot thank my Smartbug team enough for the quality work they produce and being an amazing partner. **What problems is SmartBug Media solving and how is that benefiting you?** My Smartbug team has been a key partner in the overall success of my organization. Our overall goal is to increase lead conversions and they have done just that. From optimizing our workflows, providing new and creative ideas for email marketing, coming to the table with content updates across the website, Viole and team are always ready to take on any challenge. ### 9. Seamless Marketing Assistance! **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel F. | Experiential Solutions Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about SmartBug Media?** The support! Our team at SmartBug is constantly checking in and helping with all of our marketing needs. We meet every 2 weeks in order to maintain a clear goal and align on the proper deliverables. **What do you dislike about SmartBug Media?** The only downside is that we don't have as many leads as we were originally told we would have. However, this is due to a change in personnel and we are plowing ahead now. **Recommendations to others considering SmartBug Media:** If you need paid ads, SEO or GEO, Smarbug is the place to go. They have a total solution for all marketing areas and they have many resources available to execute a marketing plan. **What problems is SmartBug Media solving and how is that benefiting you?** We use SmartBug in for paid media as we need leads coming in through ads in order to help with our sales. They have been providing an increasing number of leads every week and refining the quality of those leads which have in turn led to sales! ### 10. Smart, Strategic, and Simply Great to Work With **Rating:** 5.0/5.0 stars **Reviewed by:** Tanja S. | Senior Manager, Marketing & Sales Development, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about SmartBug Media?** SmartBug listens to our needs, understands our strengths and uses their own strengths to help us achieve what we want. They put the best people on our project, their summaries are on point, they always come with suggestions for what "do differently" looks like and why it is important and they care about the work that they do. **What do you dislike about SmartBug Media?** None that I can see or have experienced. **Recommendations to others considering SmartBug Media:** Trust their ideas and opinions. They are great at what they do and welcome questions and suggestions as well. Their primary goal is to make their customers succeed so knowing what success looks like will always be helpful. It helps them bring their best and put the right people on your team to get the results you want. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug is helping us solve the problem of lead generation and website optimization, in the new normal of AI. ### 11. Exceptional Expertise and Support for HubSpot Users **Rating:** 5.0/5.0 stars **Reviewed by:** Emma P. | Sr. Marketing Director **Reviewed Date:** September 05, 2025 **What do you like best about SmartBug Media?** I appreciate SmartBug Media's expertise and deliverables, which consistently shine in our partnership. Their transparency about timelines and supportive role as a sounding board when facing challenges stands out. Their friendly, knowledgeable team complements our small team, especially by handling technical tasks within HubSpot efficiently, which is invaluable. **What do you dislike about SmartBug Media?** No notes really. The team is responsive, talented and goes to work finding a solution in the infrequent event that they should they also be stumped. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug Media has been there to support us with our CMS and Web strategy and aids in technical HubSpot tasks, critical for our small team. Their expertise, clear timelines, and support make them indispensable, allowing us to manage our CMS and website effectively. ### 12. Communicative and Timely **Rating:** 4.0/5.0 stars **Reviewed by:** Madison B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2025 **What do you like best about SmartBug Media?** I appreciated their constant communication and follow up. They worked to ensure client expectations were met and were willing to adjust strategy and be flexible to suit our team's needs. **What do you dislike about SmartBug Media?** Employee turnover was consistent and made certain aspects difficult when needing to transition to a new team member regularly and allow them time to understand our business. **Recommendations to others considering SmartBug Media:** Their inbound marketing efforts can assist greatly in bringing in more potential customers and adding value for existing ones. The consistency and organization they can provide is valuable when wanting to build out more robust marketing campaigns. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug assisted us with SEO optimization efforts, building out new premium content, setting up lead nurture campaigns, and developing more consistent and industry-related blog content. ### 13. Excellent guidance from the SmartBug media team, Romain is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Ana Prada . | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about SmartBug Media?** The people you have in your team, they are super kind and eager to help in any possible way they can **What do you dislike about SmartBug Media?** The only thing we missed was more hours with Romain, we would have loved to keep our working sessions with him **Recommendations to others considering SmartBug Media:** Take advantage of the service is the best **What problems is SmartBug Media solving and how is that benefiting you?** Actually I've not experienced any problems working with the team, I thank Romain for being so open and kind in all the adaptation process, he really focused on understanding our business and guided us till we had our Hubspot just as we needed it. The learning process of the CRM without a guidance would have been a nightmare so I really appreciate the service, it helped us a lot. ### 14. Responsive support for a successful CRM integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about SmartBug Media?** Their ability to simplify complex concepts, their attentiveness, as well as their approach focused on our needs. The training sessions were clear, well-paced, and tailored to our reality. The team is proactive, always available, and provides excellent follow-up even after the launch phase. **What do you dislike about SmartBug Media?** The onboarding phase was slower than expected, largely due to the first project manager not being sufficiently attentive to our needs. After changing the project manager, the difference was immediate: the support became proactive, clear, and perfectly suited to our reality. This transition transformed our experience in a very positive way. **Recommendations to others considering SmartBug Media:** Yes, I recommend SmartBug Media for their expertise, efficiency, and attentiveness. They don't just execute: they advise, adjust, and ensure that the solutions implemented truly meet the intended objectives. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug Media supported us throughout our transition to a new CRM. Their guidance ensured a smooth implementation of our internal processes, while taking into account our reality and the specific needs of our teams. ### 15. Very creative and professionnal design team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about SmartBug Media?** The design team is exceptional. They’re creative, experienced, and highly communicative. Every interaction feels productive and collaborative. We also feel very well supported by our project manager, she’s sharp, proactive, and flexible, which makes the whole process feel smooth and under control. It’s rare to find a team that feels like an extension of your own, but SmartBug delivers just that. **What do you dislike about SmartBug Media?** There’s little to criticize. You're in good hands with SmartBug. **Recommendations to others considering SmartBug Media:** If you’re looking for a team that can handle both strategic direction and execution, SmartBug is worth considering. Be clear about your goals early on and lean into the collaboration, they shine when you give them the space to bring their creativity and experience into play. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug Media is helping us manage a critical marketing initiative and guided us through a major rebranding effort. They supported us with everything from brand strategy to visual identity, logos, fonts, color palettes, and even helped design our trade show booth. Their ability to connect the dots between branding, campaign execution, and customer experience has brought clarity and consistency to our marketing efforts, which is crucial as we reposition ourselves in a mature market. ### 16. Excellent Marketing and HubSpot Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel S. | Senior Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about SmartBug Media?** Very nice team of competent people that care. Been working with them for a while, so they know our business, way of working, etc. We can leverage different people based on the needs of the moment. **What do you dislike about SmartBug Media?** Some delays sometimes because of other projects they have, but I understand how this will happen occasionally with any agency. **Recommendations to others considering SmartBug Media:** Clearly define your needs, or clearly state that you need help **What problems is SmartBug Media solving and how is that benefiting you?** A lot of developer help for our HubSpot CMS modules and website in general. A lot of expert help and strategies on the CRM, data and overall maximization of usage. ### 17. Working with SmartBug Media is a no-brainer! **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlin G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about SmartBug Media?** Holly and her team provide immediate support and take the stress out of feeling like you're tackling Hubspot alone. They are extremely knowledgeable and are always there to step in and help when needed. **What do you dislike about SmartBug Media?** I personally do not have any dislikes to add about working with SmartBug. **Recommendations to others considering SmartBug Media:** Hiring SmartBug is no-brainer if you're looking to improve contact management, click rates and views to your website, and ROI! **What problems is SmartBug Media solving and how is that benefiting you?** We don't have a Hubspot specialist on our team, so SmartBug has been extremely helpful in getting our website and various landing pages stood up. They've also helped with best practices for contact management and have made the process of importing contact lists seamless. ### 18. Exceptional Partnership with SmartBug **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about SmartBug Media?** Working with SmartBug has been a masterclass in strategic collaboration. What sets them apart is their genuine commitment to understanding our unique business model—not just on the surface, but with depth and precision. They seamlessly blend our operational nuances with industry best practices, creating a partnership that doesn’t just work, it thrives. Their approach transformed our trajectory into a data-driven machine, accelerating outcomes and enhancing decision-making across the board. SmartBug doesn’t just follow trends—they help build them, tailoring their expertise to elevate performance with clarity and speed. **What do you dislike about SmartBug Media?** When it comes to working with SmartBug, we haven’t encountered any true drawbacks. What we have found is an open door for continuous improvement—an invitation to come together, challenge assumptions, and co-create sharper, more effective strategies. Rather than reacting to friction, SmartBug leans into refinement. Our collaboration has been marked by honest conversations, thoughtful adjustments, and mutual growth. That kind of relationship is rare—and invaluable. **Recommendations to others considering SmartBug Media:** If you're looking for a vendor that listens deeply, adapts quickly, and delivers impact with integrity, SmartBug is the gold standard. SmartBug doesn’t just deliver; they evolve alongside you. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug Media is helping us tackle one of the most meaningful challenges an organization can face: rebranding a legacy that spans over a century. With deep respect for our history and bold vision for the future, they’re guiding us through a company-wide transformation that’s as emotional as it is strategic. ### 19. Great coaches and experts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2025 **What do you like best about SmartBug Media?** They have great expertise, are friendly, genuine and easy to work with. They are also organized, great communicators and easy to work with. **What do you dislike about SmartBug Media?** I don’t have anything I dislike about SmartBug. **Recommendations to others considering SmartBug Media:** Expose SME’s and other stakeholders/contributors early in the project. Let them meet the SmartBug team and see the value they bring - to gain buy in. The SmartBug team will likely need to engage with these people to get info, reviews, approvals, etc. Don’t wait until those interactions take place to expose and educate your internal teams. **What problems is SmartBug Media solving and how is that benefiting you?** The Smartbug Team did a great job coaching our team through content marketing practices and how to navigate and leverage HubSpot. They also developed some custom coding for us, allowing us to embed video content into our HubSpot site. ### 20. Exceptional Support with a Human Touch – 100% On Point! **Rating:** 5.0/5.0 stars **Reviewed by:** Kathleen H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about SmartBug Media?** Our trainers and there understanding of our pain points. **What do you dislike about SmartBug Media?** N/A, there is nothing I have to say to this. **Recommendations to others considering SmartBug Media:** If you’re looking to work with a team that truly cares and doesn’t treat you like just another account, SmartBug is the one. They take the time to understand your goals, adapt to your challenges, and bring a level of commitment and collaboration that’s hard to find. You’ll feel like you have a true partner in your corner. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug Media is helping us navigate a complex integration between HubSpot and our ERP system—an area that requires both technical expertise and creative problem-solving. Their deep knowledge of the platform and willingness to think outside the box has been instrumental in addressing challenges as they arise. With their continued support and collaboration, we're well on our way to building a system that will work seamlessly with our company’s unique needs. ### 21. Effective, proactive, and relevant. **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about SmartBug Media?** Their proactivity, but above all, their attentiveness to our needs and the help they offer us. **What do you dislike about SmartBug Media?** Honestly, I have nothing negative to say. **Recommendations to others considering SmartBug Media:** Arrive with specific points, what you most want to work on/know about the platform. Create a game plan with a concrete result. **What problems is SmartBug Media solving and how is that benefiting you?** We contacted Smartbug to help us with the use of our new CRM, Hubspot. We were quickly taken care of, with very professional support. In a very short time, we became very comfortable with the CRM, thanks to the tips and tricks from the Smartbug team. ### 22. The best customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Julie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about SmartBug Media?** The professionalism all the people I worked with. On top of their game, knowing mostly everything, getting to know my business and help me. Individualized service. Also I speak and work in French and all the employees I worked with were speaking french **What do you dislike about SmartBug Media?** I really enjoyed everything, so nothing I disliked. **Recommendations to others considering SmartBug Media:** The employees I worked with were very professional, very quick to help and find solutions for my organization. Not pushing to sell, showing the pros and cons of every solution etc. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug helped me getting to use the Hubspot CRM with the marketing assets. ### 23. Outstanding Experience from Start to Finish **Rating:** 4.5/5.0 stars **Reviewed by:** Kye L. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2025 **What do you like best about SmartBug Media?** Working with Komal has been great. She has been so helpful and available for any questions or concerns. **What do you dislike about SmartBug Media?** There really isn't anything I've disliked so far. **Recommendations to others considering SmartBug Media:** N/A **What problems is SmartBug Media solving and how is that benefiting you?** They have been helping with our integration and just basic trainings. ### 24. Custom Deal Registration System **Rating:** 5.0/5.0 stars **Reviewed by:** Abe W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about SmartBug Media?** SmartBug Media was able to take our high level goals and requirements for the project, ask the right questions, and then put together a detailed project plan for development. SmartBug Media took the burden off of us to define every detail of the project because they understood why the system was needed and how it needed to work. They made it easy to direct the development of a complex system and to drive it to completion in the timeline we needed. **What do you dislike about SmartBug Media?** I have no complaints! SmartBug Media is great! **Recommendations to others considering SmartBug Media:** Don’t worry about defining every single detail and requirement of your project. Get the high level goals and requirements defined in as much detail, as you can as quickly as you can, and then let SmartBug Media do the rest! **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug Media helped us build out a custom Deal Registration system inside of Hubspot. ### 25. Komal is Great—No Complaints! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about SmartBug Media?** Komal!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! **What do you dislike about SmartBug Media?** Nothing................................. **Recommendations to others considering SmartBug Media:** It’s rare to find a resource who combines strong technical expertise with strategic insight — someone who can make everything work exactly the way you envision. We found that in Komal at SmartBug! She efficiently migrated our systems to HubSpot, set up our CRM, ServiceHub, and financial integrations, and guided our core marketing strategy and campaign execution. Beyond her intelligence and thoughtfulness, Komal remains accessible and proactive as we continue to enhance our systems to better serve our customers. She’s truly become an extension of our team! **What problems is SmartBug Media solving and how is that benefiting you?** HubSpot set up and integrations. ### 26. We found our new website production partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about SmartBug Media?** SmartBug had the expertise to provide support and further development on a site built by a different company. They are providing faster and better support. **What do you dislike about SmartBug Media?** Initial billing set up was a bit cumbersome. **Recommendations to others considering SmartBug Media:** So far, we would highly recommend working with SmartBug. They have been much more responsive and capable than the company that originally built our website. **What problems is SmartBug Media solving and how is that benefiting you?** Our company website was built by another company. However, after the site launched, we quickly realized this company could not provide us with the support and maintenance we needed as our website grew and evolved. After a thorough evaluation, we began working with SmartBug. They have been a great partner to work with. They are prompt, reliable, and fairly priced for the services they've provided. ### 27. Proactive, responsive and always current! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah J. | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about SmartBug Media?** SmartBug hires highly capable and exceptionally bright team members and they continually stive to not only meet our needs but creatively think about "what's next" so that we remain relevant in our market landscape. **What do you dislike about SmartBug Media?** While I feel very happy with our partnership, I am grateful that SmartBug is looking to continue to build their creative muscle. **Recommendations to others considering SmartBug Media:** There is not a person we have worked with at SmartBug who hasn't been exceptionally responsive, super sharp and detail oriented, however, I am biased in that I think Patti Myers (our account strategy lead) is a rock star so if you have a choice of account lead, she's wonderful. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug is our go-to agency for all things digital as it relates to marketing our senior living organization. ### 28. An amazing group of professionals with an array of front office software experience **Rating:** 5.0/5.0 stars **Reviewed by:** Valentin B. | Consultant, Management Consulting, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about SmartBug Media?** They always find a way to the best viable solution **What do you dislike about SmartBug Media?** can be on the more expensive side, but you get what you pay for **Recommendations to others considering SmartBug Media:** Great group if you're looking for the cream of the crop problem solvers regarding any front office solution in your tech stack **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug consistently finds ways to make the impossible possible. They have so much experience with various platforms and industries, there's really nothing they aren't comfortable with. ### 29. HubSpot Implementation - Komal **Rating:** 5.0/5.0 stars **Reviewed by:** Emily G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about SmartBug Media?** Komal has gone above and beyond with our HubSpot training. She is knowledgeable, dependable, kind, and knows what she is doing. We have felt extremely confident and comfortable with our integration because of her assistance. She has answered all of our questions in a timely manner and in a way that we understand. She has taken the time to really personalize what we are learning to our specific company. I would recommend Komal for any future trainings for companies who are looking to be sufficient within HubSpot - she is a true rockstar!!!! **What do you dislike about SmartBug Media?** There is nothing I dislike about SmartBug **What problems is SmartBug Media solving and how is that benefiting you?** HubSpot Integration ### 30. Quick and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2025 **What do you like best about SmartBug Media?** The friendly and available team when you need it **What do you dislike about SmartBug Media?** nothing so far, I never had to complaint about anything. **Recommendations to others considering SmartBug Media:** I would recommend this to anyone like me who needs patient support when learning new tools. I’m working alone, and learning a new CRM was quite a lot to take on. Since I’m the only one using it, it’s been really helpful to be able to count on the team. I would highly recommend every person I worked with at SmartBug. **What problems is SmartBug Media solving and how is that benefiting you?** I started using HubSpot and needed help many times from day one. Their support team has been very responsive. ### 31. SmartBug HubSpot Consulting Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about SmartBug Media?** The support provided by Amanda Hurd has been excellent! She’s taken the time to truly understand our needs and demonstrates strong knowledge across various areas of HubSpot. Our company and industry (insurance) are unique, and I’ve been consistently impressed with how well Amanda keeps track of everything. :) **What do you dislike about SmartBug Media?** Our initial experience with SmartBug was disappointing. Our assigned strategist, Rodrigo Rivas, did not make an effort to understand our use cases or learn about our company, which left him unprepared for meetings and made scheduling a challenge. It took some time and effort to get back on track, but once we transitioned to a new strategist, our experience significantly improved. The new strategist better aligned with our needs and helped us make meaningful progress toward our HubSpot goals. **Recommendations to others considering SmartBug Media:** Make sure you have a good strategist! That relationship is everything! If you can, request Amanda Hurd. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug has been providing HubSpot consulting support for our company since Q2 2024. The SmartBug team is helping our internal marketing team to dig deeper into the various HubSpot tools and identify ways to hit our goals. ### 32. Komal Thakur has been an exceptional partner during this process! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren J. | Freelance, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about SmartBug Media?** Her platform knowledgeable and effective communication helped us achieve an aggressive implementation timeline. Komal is incredibly responsive, patient with questions, and engaging during working sessions. She tailored her approach to our specific business needs and supported multiple team members. **What do you dislike about SmartBug Media?** SmartBug has been a great partner, they always meet deliverables and timelines. **Recommendations to others considering SmartBug Media:** We truly enjoy working with Komal and would recommend her to any team looking for HubSpot support. **What problems is SmartBug Media solving and how is that benefiting you?** We have been working with SmartBug for HubSpot onboarding. Komal Thakur has been an exceptional partner during this process! ### 33. Tailored Support and Deep Understanding of Niche Business Use Cases **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about SmartBug Media?** The true value is that SBM is willing to work with you to customize a scope of work to fit your needs. Our marketing team is segmented into multiple sub-teams who support different areas of the business. SBM worked with us to incorporate everyone's specific use case into one project, having separate calls and project tracking for each sub team, while still supporting us a whole and keeping our efforts aligned. We always struggle to find this ability in vendors we work with so this is a huge plus. **What do you dislike about SmartBug Media?** There were a few times throughout our process working with them where we questioned if we were being pushed towards something (adding more hours, purchasing a new Hub) because it was truly needed or because it would bring in more revenue for SBM. However when we wanted to reduce our hours and cut down on the support we were receiving, there was no question and our team worked with us to make sure we were getting the most out of those hours. **Recommendations to others considering SmartBug Media:** Ensure you get a good account rep. The person we were assigned at the beginning of our contract was NOT fulfilling our needs. But we pushed back and almost cut ties entirely before being connected with our current rep, Amanda Hurd. She and the team we currently work with have been amazing - smart, always readily available, communicative, and constantly providing value. The more communicative you are with them the more able they are to help you I believe. **What problems is SmartBug Media solving and how is that benefiting you?** Our company onboarded with HubSpot and utilized their advanced onboarding service. Once our 60 days were up, we definitely felt the hole that was left without support and someone to answer random questions. SmartBug has been able to step in and not only save our team a ton of time by building out emails and reports, but also easily provide training, data, resources and research on topics that none of our teammates have time to become experts in. They've worked with us on all of our requests from project management, to HubSpot optimization, to team training, to even expertise to help improve our overall marketing strategy. ### 34. Long Time Partners **Rating:** 5.0/5.0 stars **Reviewed by:** Devon S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about SmartBug Media?** They are a fantastic group of people who are highly motivated for success and even better humans and partners. **What do you dislike about SmartBug Media?** This might sound fake but I do not have anything negative to say about SmartBug Media. **Recommendations to others considering SmartBug Media:** They are great to work and partner with. I look forward to our meetings and have a high level of trust in their expertise. **What problems is SmartBug Media solving and how is that benefiting you?** SEO Optimization, Paid Media, Website Audit and Fixes ### 35. Strategic Problem Solving & Out of the box solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about SmartBug Media?** Smartbug media comes up with creative solutions and "hacking" in Hubspot to solve for our business needs. While Hubspot offers many business solutions, we have unique needs, and Smartbug finds a way to make it work for us, no matter how many "hacks' it takes! **What do you dislike about SmartBug Media?** Nothing comes to mind at this point in time. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug adeptly tackles a wide array of our business challenges, from consolidating disparate data sources for reporting and optimizing paid media with low conversion volumes, to integrating offline signals, to leading our AI incorporation into demand generation strategy. The team consistently delivers unique and timely solutions, allowing us to efficiently and effectively outsource various needs to them. ### 36. An Elite Partner - In every meaning of it **Rating:** 5.0/5.0 stars **Reviewed by:** Noah C. | Senior Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about SmartBug Media?** I like how customer centric they are. Being a hubspot employee i need a partner that will tailor things for what my customer needs regardless of use case. **What do you dislike about SmartBug Media?** I cannot think of a downside for smartbug. **What problems is SmartBug Media solving and how is that benefiting you?** Solving for the Customer every. single. time. A truly Elite partner deserving of the status ### 37. Amazing **Rating:** 4.5/5.0 stars **Reviewed by:** ann olivia n. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about SmartBug Media?** efficiency, serious andThe way they grasp the issues we present to them **What do you dislike about SmartBug Media?** There’s honestly nothing I didn’t like I truly feel comfortable working with them. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug Media helped me master a CRM like HubSpot. Thanks to them, I was able to deepen my knowledge of both technical and marketing tools. I now feel confident managing the marketing efforts of my company. ### 38. A great partner for optimizing HubSpot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about SmartBug Media?** I like their model of paying for hours and then using them as needed, without any pressure. When I do need help they're always available, responsive, and flexible to work with me. I like that they also teach me how to do things as they do them, so my skills improve as well. **What do you dislike about SmartBug Media?** Can't think of anything! It's been a great experience. **What problems is SmartBug Media solving and how is that benefiting you?** I connected with SmartBug at HubSpot's Inbound last year, and immediately liked their approach to helping company's optimize HubSpot. They've helped me improve my HubSpot skills, tackle challenging HubSpot CRM tasks, and enhance our website. ### 39. Smartbug has helped my customers **Rating:** 5.0/5.0 stars **Reviewed by:** Julien E. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about SmartBug Media?** They are very professional and listen to our needs, able to give us good advices too **What do you dislike about SmartBug Media?** Nothing to say on that front, we're satisfied **Recommendations to others considering SmartBug Media:** Just go ahead and give them your trust **What problems is SmartBug Media solving and how is that benefiting you?** They enabled my customers to scale their customers and streamline their processss ### 40. Extremely Satisfied **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda B. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about SmartBug Media?** The knowledge they brought to the table was unmatched and when they didn't know the answer they weren't afraid to be honest and then dig into possible solutions for our neededs. **What do you dislike about SmartBug Media?** There wasn't much to dislike honestly. The migration went very smooth and working with them was phenomenal. **Recommendations to others considering SmartBug Media:** Don't be afraid to ask for what you want. They are great and understand the scope of these projects and will do whatever they can to ensure it is done to your satisfaction. **What problems is SmartBug Media solving and how is that benefiting you?** We recently did a migration from Salesforce to HubSpot. Our first migration partner moved very fast and ended up causing a lot more problems and headaches in the long run. When we switch to Smartbug they were absolutely fantastic in not only finishing our migration, but going back to clean up the mess the first partner made. The migration is now over and we couldn't be happier with the quality of work from Smartbug. We were assigned a specific account rep that was in charge of our migration and would pull in other departments as needed. He listened to all of our concerns and goals we were trying to acheive with this migration and excedded every expectation we had. Would definitely recommend! ### 41. SmartBug Team has been amazing to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Fiona S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about SmartBug Media?** The ability to problem solve and just a great overall team of professionals to work with. **What do you dislike about SmartBug Media?** There are no dislikes to add to this this comment **Recommendations to others considering SmartBug Media:** We would definitely recommend smart bug **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug is our Canadian partner as we transition to HibSpot ### 42. Great services for our clients **Rating:** 5.0/5.0 stars **Reviewed by:** Bastien P. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about SmartBug Media?** Efficient, professional, they really our clients easily **What do you dislike about SmartBug Media?** Nothing much, they are doing their best to help ou clients scale **What problems is SmartBug Media solving and how is that benefiting you?** We recommend SmartBug to our clients, they help them grow and scale their operations in a simple way! ### 43. Incredibly knowledgeable and professional, but also genuinely kind, patient, and easy to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about SmartBug Media?** What I appreciate most is their collaborative approach and clear communication throughout every step of the process. Whether it's strategy, content, design, or performance tracking, they bring a level of expertise and care that truly sets them apart. You can tell they’re deeply invested in their clients' success. **What do you dislike about SmartBug Media?** So far, we have no complaints—they’ve been nothing but great! **Recommendations to others considering SmartBug Media:** SmartBug Media has made a measurable impact on our marketing efforts, and I would wholeheartedly recommend them to any business looking to grow with the support of a talented, proactive, and trustworthy partner. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug Media has been an incredible partner—helping us refine our marketing strategies, optimize our website, and maximize our use of HubSpot. Their team is knowledgeable, supportive, and always goes the extra mile. Highly recommend! ### 44. Wealth of HubSpot Expertise **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole B. | Marketing Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about SmartBug Media?** They have many skilled and capable employees. **What do you dislike about SmartBug Media?** The biggest pain point for us is the high rates for their services. **Recommendations to others considering SmartBug Media:** In my experience, SmartBug is a very organized and professional agency. I would recommend them, especially for large or complex projects. **What problems is SmartBug Media solving and how is that benefiting you?** Over time, we used SmartBug's paid media, inbound, and technical services. The biggest benefit to us was in leveraging their combined HubSpot knowledge to help us make the tool work better for our company's unique requirements. They were able to help us devise processes as well as execute technical implementations. ### 45. Reliable, friendly, and proactive **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie B. | Lead Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about SmartBug Media?** The team is super receptive to feedback and dedicated to continuous improvement **What do you dislike about SmartBug Media?** SmartBug is hands-on and communicative; if you don't like that, they might not be the agency for you. **Recommendations to others considering SmartBug Media:** If you're looking for a content agency that truly wants to partner with you, SmartBug is an amazing choice. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug keeps our content engine running - from SEO blog posts to gated guides to strategy and planning, they help us maintain an aggressive publishing cadence while still keeping content quality high and specialized for our audience. ### 46. Poor Choice For Small Business Marketing/Lead Gen **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about SmartBug Media?** Highly knowledgeable in how to use the CRM/Hubspot The support team is competent, personable, and friendly. Really enjoyed our Account Strategist. Also enjoyed those filling in during absence-they were just stretched. **What do you dislike about SmartBug Media?** You pay $7k per month for 40 hrs. If 3 people from their team join a call ( at their discretion) you are charged for all 3 etc. (those hours rack up quick!) If you ask questions about things not done-they charge hours for multiple people looking into it... (nice luxury as a provider) We signed up for marketing/growth-in initial calls we shared it was our focus including amount to generate. Nobody verbalized this was not possible until we questioned lack of results-then were told "the contract says" READ- THE CONTRACT- please don't rely on the people to share their limitations. Staff is incredibly kind but became VERY STRETCHED for some months (during a leave) and output is minimal compared to cost. No concessions for their shortcomings-the bottom line was pay for contract. Quality and integrity did not appear to be a motive. Moving forward, it is a huge lesson learned-read the fine print, look for unsolicited reviews and trust nothing that is not in writing. We should not have missed that! **What problems is SmartBug Media solving and how is that benefiting you?** Marketing to increase lead generation/sales was the sole intent of our contracting. ### 47. Hubspot Guru's **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about SmartBug Media?** The team at SmartBug Media are quick to respond and are able to resolve any issues or concerns that arise. **What do you dislike about SmartBug Media?** I have no complaints about SmartBug Media. They have been wonderful to work with. **Recommendations to others considering SmartBug Media:** I highly recommend SmartBug Media to anyone needing expert advice and help with Hubspot. They are great at customizing to your needs. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug Media has been a tremendous help with various issues and needs that arise with Hubspot such and detailed reporting and call lists. ### 48. A partner like no other! **Rating:** 5.0/5.0 stars **Reviewed by:** Xavier C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about SmartBug Media?** Working with SmartBug has been an exceptional experience from start to finish. Their team is brimming with expertise, passion, and professionalism. Each training session was clear, well-structured and, above all, tailored to our specific needs. It's always a real pleasure to work with them - their responsiveness, kindness and commitment make all the difference. A big thank you to the whole SmartBug team for their constant support. Experts like few others! **What do you dislike about SmartBug Media?** There isn't much to dislike to be honest. **Recommendations to others considering SmartBug Media:** Look them up it's worth your time. **What problems is SmartBug Media solving and how is that benefiting you?** Deploying and training on HubSpot. **Official Response from Evens Sheehy:** > It's always a pleasure to work with you Xavier. Thanks for the great review. ### 49. New Hubspot on-boarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about SmartBug Media?** They have been very attentive during these early on-boarding stages. **What do you dislike about SmartBug Media?** Nothing! So far they have been great. we’re excited to get started. **Recommendations to others considering SmartBug Media:** An on-boarding partner allows you to prioritize how to onboard Hubspot. It’s a big system and guidance is appreciated. **What problems is SmartBug Media solving and how is that benefiting you?** We’re starting our Hubspot journey and Smartbug will be providing their expertise and guidance. ### 50. Kitchen Tune-Up Franchise Using SmartBug for PPC **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about SmartBug Media?** Smartbug knows the ins and outs of the Google search engine extremely well. Our customer service rep is constantly looking at our PPC results to see what modificaitons can to be made for better outcomes. If something isn't working well he will do the legwork to see what needs to be tweaked and run it by us before the change is made. Overall our return on add spend has been great. **What do you dislike about SmartBug Media?** As with any business we'd always like to see more leads. Even though Smartbug is doing a great job, we'd appreciate more sales opportunities and customers. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug helps provide our company with customer leads which convert to appointments. **Official Response from Ale Melara:** > Hi Samuel, thank you for taking the time to share your positive experience. We're delighted to hear that our PPC efforts for Kitchen Tune-Up have met your expectations. We appreciate your recognition of our team's expertise and proactive approach to optimizing your campaigns. We value our partnership with your franchise network and are committed to exploring new avenues to further enhance your results. Your feedback is invaluable as we strive to understand and meet the needs of all our franchise clients. ## SmartBug Media Discussions - [What is SmartBug Media used for?](https://www.g2.com/discussions/what-is-smartbug-media-used-for) - [View SmartBug Media pricing details and edition comparison](https://www.g2.com/products/smartbug/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A11%3A28+-0500&secure%5Bsession_id%5D=db8f44cc-e1bc-4b1c-a031-cf0aaeb523f4&secure%5Btoken%5D=b4089339064c1de7ea7ce98e156475031257cc3e67d2ae393e7e9a364f942d2a&format=llm_user) ## SmartBug Media Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Other Platform Features** - Notifications & Reminders - Contract Database - Contract Compliance - Integrations / APIs - E-Signature **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top SmartBug Media Alternatives - [SmartSites](https://www.g2.com/products/smartsites/reviews) - 4.8/5.0 (252 reviews) - [KlientBoost](https://www.g2.com/products/klientboost/reviews) - 4.8/5.0 (396 reviews) - [The Free Website Guys](https://www.g2.com/products/the-free-website-guys/reviews) - 4.9/5.0 (1,343 reviews)