Introducing G2.ai, the future of software buying.Try now

Best Conversation Intelligence Software for Small Business

Julie Jung
JJ
Researched and written by Julie Jung

Products classified in the overall Conversation Intelligence category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Conversation Intelligence to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Conversation Intelligence category.

In addition to qualifying for inclusion in the Conversation Intelligence Software category, to qualify for inclusion in the Small Business Conversation Intelligence Software category, a product must have at least 10 reviews left by a reviewer from a small business.

Show More
Show Less

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

Coming Soon
Get Trending Conversation Intelligence Products in Your Inbox

A weekly snapshot of rising stars, new launches, and what everyone's buzzing about.

Sample Trending Products Newsletter
  • Small-Business
  • Rating
  • Language
  • Pricing
  • Features
1 filter applied
Clear All
  • Small-Business
  • Rating
  • Language
  • Pricing
  • Features
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Sort by
Clear All

62 Listings in Small Business Conversation Intelligence Available

  • Sort By:
    G2 Score
Fathom
(6,282)5.0 out of 5
Optimized for quick response
2nd Easiest To Use in Conversation Intelligence software
View top Consulting Services for Fathom
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Receive accur

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 19% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fathom is a tool that records and transcribes meetings, providing summaries, action items, and transcripts for users to review.
    • Reviewers frequently mention the convenience of Fathom's automatic note-taking, its accurate summaries, and the time-saving benefits of not having to manually record meeting details.
    • Reviewers experienced issues with the transcription accuracy, the visibility of the AI notetaker during meetings, and the lack of customization options for the meeting summaries.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fathom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    1,738
    Ease of Use
    1,623
    Accuracy
    1,607
    Helpful
    1,516
    Note-taking
    1,281
    Cons
    Meeting Management
    453
    Recording Issues
    418
    Missing Features
    276
    Call Issues
    249
    Recording Limitations
    234
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fathom features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.3
    9.5
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fathom
    Company Website
    Year Founded
    2020
    HQ Location
    San Francisco, CA
    Twitter
    @FathomDotVideo
    2,637 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    174 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Receive accur

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 78% Small-Business
  • 19% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fathom is a tool that records and transcribes meetings, providing summaries, action items, and transcripts for users to review.
  • Reviewers frequently mention the convenience of Fathom's automatic note-taking, its accurate summaries, and the time-saving benefits of not having to manually record meeting details.
  • Reviewers experienced issues with the transcription accuracy, the visibility of the AI notetaker during meetings, and the lack of customization options for the meeting summaries.
Fathom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
1,738
Ease of Use
1,623
Accuracy
1,607
Helpful
1,516
Note-taking
1,281
Cons
Meeting Management
453
Recording Issues
418
Missing Features
276
Call Issues
249
Recording Limitations
234
View All Pros and Cons
Fathom features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
9.3
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.3
9.5
AI Text Summarization
Average: 8.5
Seller Details
Seller
Fathom
Company Website
Year Founded
2020
HQ Location
San Francisco, CA
Twitter
@FathomDotVideo
2,637 Twitter followers
LinkedIn® Page
www.linkedin.com
174 employees on LinkedIn®
HubSpot Sales Hub
(13,295)4.4 out of 5
Optimized for quick response
View top Consulting Services for HubSpot Sales Hub
Save to My Lists
DealsSpecial offer!
20% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sales Hub is a modern sales software designed to help growing teams build pipeline, deepen relationships, and close more deals - faster. It combines powerful sales engagement tools, AI-powered product

    Users
    • Account Executive
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • HubSpot Sales Hub is a tool designed to manage sales processes, track deals, and facilitate communication with leads and clients.
    • Reviewers frequently mention the ease of use, the ability to effectively manage and visualize sales pipelines, and the seamless integration with other tools as key benefits of HubSpot Sales Hub.
    • Reviewers experienced occasional bugs and errors, found some features overly complex, and expressed concerns about the division between Contacts, Leads, and Deals, as well as the high cost of the product.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Sales Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,321
    Features
    786
    Helpful
    627
    Lead Management
    606
    Intuitive
    580
    Cons
    Missing Features
    483
    Learning Curve
    421
    Limited Features
    418
    Expensive
    284
    Limited Customization
    282
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Sales Hub features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.4
    7.7
    Artificial Intelligence
    Average: 8.6
    8.1
    Customer Scoring
    Average: 8.3
    7.6
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    787,274 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,595 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sales Hub is a modern sales software designed to help growing teams build pipeline, deepen relationships, and close more deals - faster. It combines powerful sales engagement tools, AI-powered product

Users
  • Account Executive
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • HubSpot Sales Hub is a tool designed to manage sales processes, track deals, and facilitate communication with leads and clients.
  • Reviewers frequently mention the ease of use, the ability to effectively manage and visualize sales pipelines, and the seamless integration with other tools as key benefits of HubSpot Sales Hub.
  • Reviewers experienced occasional bugs and errors, found some features overly complex, and expressed concerns about the division between Contacts, Leads, and Deals, as well as the high cost of the product.
HubSpot Sales Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,321
Features
786
Helpful
627
Lead Management
606
Intuitive
580
Cons
Missing Features
483
Learning Curve
421
Limited Features
418
Expensive
284
Limited Customization
282
View All Pros and Cons
HubSpot Sales Hub features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.4
7.7
Artificial Intelligence
Average: 8.6
8.1
Customer Scoring
Average: 8.3
7.6
AI Text Summarization
Average: 8.5
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
787,274 Twitter followers
LinkedIn® Page
www.linkedin.com
11,595 employees on LinkedIn®

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
See Exclusive Offers
Gong
(6,415)4.8 out of 5
Optimized for quick response
7th Easiest To Use in Conversation Intelligence software
View top Consulting Services for Gong
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and a

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 69% Mid-Market
    • 17% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Gong is a tool for recording and analyzing sales calls, providing insights and facilitating sharing of call clips with clients and internal teams.
    • Reviewers like Gong's user-friendly interface, its ability to save time by generating task lists and call summaries, and its integration with other tools like Salesforce and Slack.
    • Users experienced delays in call synthesis, issues with search functionality, and occasional difficulties with automatic call recording and AI-generated summaries.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gong Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    383
    Ease of Use
    326
    Call Recording
    269
    AI Summary
    234
    Accuracy
    222
    Cons
    Call Issues
    139
    Recording Issues
    103
    AI Inaccuracy
    86
    Accuracy Issues
    79
    AI Limitations
    76
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gong features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    8.6
    Customer Scoring
    Average: 8.3
    8.9
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gong
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @Gong_io
    7,593 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,249 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and a

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 69% Mid-Market
  • 17% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Gong is a tool for recording and analyzing sales calls, providing insights and facilitating sharing of call clips with clients and internal teams.
  • Reviewers like Gong's user-friendly interface, its ability to save time by generating task lists and call summaries, and its integration with other tools like Salesforce and Slack.
  • Users experienced delays in call synthesis, issues with search functionality, and occasional difficulties with automatic call recording and AI-generated summaries.
Gong Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
383
Ease of Use
326
Call Recording
269
AI Summary
234
Accuracy
222
Cons
Call Issues
139
Recording Issues
103
AI Inaccuracy
86
Accuracy Issues
79
AI Limitations
76
View All Pros and Cons
Gong features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
8.6
Customer Scoring
Average: 8.3
8.9
AI Text Summarization
Average: 8.5
Seller Details
Seller
Gong
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@Gong_io
7,593 Twitter followers
LinkedIn® Page
www.linkedin.com
2,249 employees on LinkedIn®
Otter.ai
(437)4.4 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, trans

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 70% Small-Business
    • 19% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Otter.ai is a transcription and note-taking tool that captures and summarizes discussions during calls, allowing users to focus on the conversation.
    • Reviewers frequently mention the tool's ability to accurately transcribe discussions, even in group settings, and its seamless integration with platforms like Zoom and Google Meet.
    • Users reported issues with the tool's ability to handle heavy accents or technical jargon, and limitations in the free version, including restricted transcription time and limited features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Otter.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    188
    Helpful
    148
    Accuracy
    130
    AI Summary
    130
    Transcription
    128
    Cons
    Recording Issues
    81
    Accuracy Issues
    56
    Missing Features
    50
    AI Inaccuracy
    48
    Inaccuracy
    46
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Otter.ai features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    7.7
    Customer Scoring
    Average: 8.3
    8.7
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Otter.ai
    Company Website
    HQ Location
    Mountain View, California
    Twitter
    @otter_ai
    17,063 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    281 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, trans

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 70% Small-Business
  • 19% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Otter.ai is a transcription and note-taking tool that captures and summarizes discussions during calls, allowing users to focus on the conversation.
  • Reviewers frequently mention the tool's ability to accurately transcribe discussions, even in group settings, and its seamless integration with platforms like Zoom and Google Meet.
  • Users reported issues with the tool's ability to handle heavy accents or technical jargon, and limitations in the free version, including restricted transcription time and limited features.
Otter.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
188
Helpful
148
Accuracy
130
AI Summary
130
Transcription
128
Cons
Recording Issues
81
Accuracy Issues
56
Missing Features
50
AI Inaccuracy
48
Inaccuracy
46
View All Pros and Cons
Otter.ai features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
7.7
Customer Scoring
Average: 8.3
8.7
AI Text Summarization
Average: 8.5
Seller Details
Seller
Otter.ai
Company Website
HQ Location
Mountain View, California
Twitter
@otter_ai
17,063 Twitter followers
LinkedIn® Page
www.linkedin.com
281 employees on LinkedIn®
Salesforce Sales Cloud
(24,810)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Sales Cloud
Save to My Lists
DealsSpecial offer!
25% Off: Starting at $18.75/user/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost pr

    Users
    • Account Executive
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 34% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Salesforce Sales Cloud is a CRM platform that centralizes the sales process, offers automation, and provides visibility into leads, opportunities, and forecasts.
    • Users like the platform's ability to customize workflows, its robust reporting capabilities, and the integration of AI for scoring, predictive insights, and conversational summaries.
    • Reviewers mentioned the high cost and complexity of the platform, the steep learning curve for new users, and occasional issues with speed and navigation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Sales Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3,147
    Features
    2,817
    Lead Management
    1,834
    Customizability
    1,531
    Customization
    1,528
    Cons
    Learning Curve
    1,593
    Limitations
    1,259
    Missing Features
    1,050
    Limited Features
    1,026
    Expensive
    1,000
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Sales Cloud features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    8.7
    Customer Scoring
    Average: 8.3
    8.2
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    578,204 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost pr

Users
  • Account Executive
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 34% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Salesforce Sales Cloud is a CRM platform that centralizes the sales process, offers automation, and provides visibility into leads, opportunities, and forecasts.
  • Users like the platform's ability to customize workflows, its robust reporting capabilities, and the integration of AI for scoring, predictive insights, and conversational summaries.
  • Reviewers mentioned the high cost and complexity of the platform, the steep learning curve for new users, and occasional issues with speed and navigation.
Salesforce Sales Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3,147
Features
2,817
Lead Management
1,834
Customizability
1,531
Customization
1,528
Cons
Learning Curve
1,593
Limitations
1,259
Missing Features
1,050
Limited Features
1,026
Expensive
1,000
View All Pros and Cons
Salesforce Sales Cloud features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
8.7
Customer Scoring
Average: 8.3
8.2
AI Text Summarization
Average: 8.5
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
578,204 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
Fireflies.ai
(723)4.8 out of 5
9th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platf

    Users
    • CEO
    • Founder
    Industries
    • Consulting
    • Marketing and Advertising
    Market Segment
    • 80% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fireflies.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    141
    Transcription
    130
    Ease of Use
    125
    Transcripts
    121
    Accuracy
    107
    Cons
    AI Inaccuracy
    45
    Meeting Management
    42
    Expensive
    35
    Poor Summarization
    29
    AI Limitations
    27
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fireflies.ai features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    7.7
    Customer Scoring
    Average: 8.3
    8.9
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fireflies.ai
    Year Founded
    2016
    HQ Location
    San Francisco, CA
    Twitter
    @firefliesai
    7,378 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    111 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platf

Users
  • CEO
  • Founder
Industries
  • Consulting
  • Marketing and Advertising
Market Segment
  • 80% Small-Business
  • 17% Mid-Market
Fireflies.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
141
Transcription
130
Ease of Use
125
Transcripts
121
Accuracy
107
Cons
AI Inaccuracy
45
Meeting Management
42
Expensive
35
Poor Summarization
29
AI Limitations
27
View All Pros and Cons
Fireflies.ai features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
7.7
Customer Scoring
Average: 8.3
8.9
AI Text Summarization
Average: 8.5
Seller Details
Seller
Fireflies.ai
Year Founded
2016
HQ Location
San Francisco, CA
Twitter
@firefliesai
7,378 Twitter followers
LinkedIn® Page
www.linkedin.com
111 employees on LinkedIn®
Chorus by ZoomInfo
(2,984)4.5 out of 5
Optimized for quick response
View top Consulting Services for Chorus by ZoomInfo
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ZoomInfo Chorus is an AI-powered Conversation Intelligence platform designed to enhance customer engagement by capturing and analyzing interactions across various communication channels, including pho

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chorus by ZoomInfo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Helpful
    21
    AI Summary
    18
    Call Recording
    15
    Automation
    12
    Cons
    Recording Issues
    10
    Call Issues
    9
    Difficult Navigation
    6
    Summary Quality
    6
    Meeting Management
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chorus by ZoomInfo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.4
    8.2
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.3
    8.8
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ZoomInfo
    Company Website
    Year Founded
    2000
    HQ Location
    Vancouver, WA
    Twitter
    @ZoomInfo
    23,556 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,387 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ZoomInfo Chorus is an AI-powered Conversation Intelligence platform designed to enhance customer engagement by capturing and analyzing interactions across various communication channels, including pho

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Mid-Market
  • 25% Enterprise
Chorus by ZoomInfo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Helpful
21
AI Summary
18
Call Recording
15
Automation
12
Cons
Recording Issues
10
Call Issues
9
Difficult Navigation
6
Summary Quality
6
Meeting Management
5
View All Pros and Cons
Chorus by ZoomInfo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.4
8.2
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.3
8.8
AI Text Summarization
Average: 8.5
Seller Details
Seller
ZoomInfo
Company Website
Year Founded
2000
HQ Location
Vancouver, WA
Twitter
@ZoomInfo
23,556 Twitter followers
LinkedIn® Page
www.linkedin.com
4,387 employees on LinkedIn®
Substrata
(905)4.9 out of 5
5th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Starting at $50.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals.

    Users
    • Sales Development Representative
    • Project Manager
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 51% Small-Business
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Substrata is a platform that analyzes communication signals to provide insights into client perceptions, engagement levels, and decision-making patterns.
    • Users frequently mention that Substrata helps them understand the nuances of communications, enabling them to make more informed decisions, improve their work processes, and enhance their negotiation strategies.
    • Users experienced challenges with Substrata, such as information overload requiring time to filter through insights, a crowded interface during heavy analysis, and a steep learning curve for new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Substrata Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    462
    Helpful
    388
    Conversation Analysis
    334
    Insights
    286
    Analytics
    256
    Cons
    Learning Curve
    245
    Limited Customization
    101
    Complexity
    98
    Integration Issues
    75
    Difficult Learning
    67
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Substrata features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    9.6
    Artificial Intelligence
    Average: 8.6
    9.6
    Customer Scoring
    Average: 8.3
    9.6
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Substrata
    Company Website
    Year Founded
    2020
    HQ Location
    Tel Aviv, Israel
    Twitter
    @SubstrataHQ
    525 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals.

Users
  • Sales Development Representative
  • Project Manager
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 51% Small-Business
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Substrata is a platform that analyzes communication signals to provide insights into client perceptions, engagement levels, and decision-making patterns.
  • Users frequently mention that Substrata helps them understand the nuances of communications, enabling them to make more informed decisions, improve their work processes, and enhance their negotiation strategies.
  • Users experienced challenges with Substrata, such as information overload requiring time to filter through insights, a crowded interface during heavy analysis, and a steep learning curve for new users.
Substrata Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
462
Helpful
388
Conversation Analysis
334
Insights
286
Analytics
256
Cons
Learning Curve
245
Limited Customization
101
Complexity
98
Integration Issues
75
Difficult Learning
67
View All Pros and Cons
Substrata features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
9.6
Artificial Intelligence
Average: 8.6
9.6
Customer Scoring
Average: 8.3
9.6
AI Text Summarization
Average: 8.5
Seller Details
Seller
Substrata
Company Website
Year Founded
2020
HQ Location
Tel Aviv, Israel
Twitter
@SubstrataHQ
525 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Dialpad Support
(544)4.4 out of 5
Optimized for quick response
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

    Users
    • Account Manager
    • Customer Service Rep
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 55% Mid-Market
    • 39% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad is a tool that provides support for handling calls, meeting with coworkers, and monitoring team communications.
    • Users frequently mention the ease of implementation, the ability to gather valuable data through insights/analytics, and the proactive, hands-on customer support that includes follow-ups.
    • Reviewers mentioned challenges such as the tool being resource-intensive on PCs, the inability to ring all members of a contact center simultaneously, and occasional delays in resolution due to escalation to the telephony team.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dialpad Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    64
    Helpful
    51
    Call Recording
    38
    Features
    36
    AI Summary
    30
    Cons
    Call Issues
    20
    Dialer Issues
    15
    Learning Curve
    15
    Missing Features
    14
    Call Limitations
    12
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dialpad Support features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Artificial Intelligence
    Average: 8.6
    8.6
    Customer Scoring
    Average: 8.3
    8.8
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    58 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,450 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

Users
  • Account Manager
  • Customer Service Rep
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 55% Mid-Market
  • 39% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad is a tool that provides support for handling calls, meeting with coworkers, and monitoring team communications.
  • Users frequently mention the ease of implementation, the ability to gather valuable data through insights/analytics, and the proactive, hands-on customer support that includes follow-ups.
  • Reviewers mentioned challenges such as the tool being resource-intensive on PCs, the inability to ring all members of a contact center simultaneously, and occasional delays in resolution due to escalation to the telephony team.
Dialpad Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
64
Helpful
51
Call Recording
38
Features
36
AI Summary
30
Cons
Call Issues
20
Dialer Issues
15
Learning Curve
15
Missing Features
14
Call Limitations
12
View All Pros and Cons
Dialpad Support features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.4
Artificial Intelligence
Average: 8.6
8.6
Customer Scoring
Average: 8.3
8.8
AI Text Summarization
Average: 8.5
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
58 Twitter followers
LinkedIn® Page
www.linkedin.com
1,450 employees on LinkedIn®
CallRail
(1,610)4.5 out of 5
Optimized for quick response
View top Consulting Services for CallRail
Save to My Lists
DealsSpecial offer!
20% Off: $40/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide,

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Real Estate
    Market Segment
    • 74% Small-Business
    • 21% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • CallRail is a call tracking and analytics platform that allows businesses to track and manage calls, form submissions, and text messages, and provides AI-powered features for lead qualification and conversation insights.
    • Users frequently mention the ease of setup, the intuitive user interface, the detailed filtering options for calls, the seamless integration with Google Ads and Google Business profiles, and the valuable insights provided by the platform's AI features.
    • Reviewers mentioned issues with the initial setup process, the lack of integration with certain CRM systems, the inability to record outbound calls, and the occasional difficulty in navigating the reporting dashboard.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CallRail Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    110
    Features
    101
    Call Tracking
    96
    Helpful
    74
    Call Recording
    69
    Cons
    Missing Features
    29
    Learning Curve
    28
    Integration Issues
    27
    Call Issues
    25
    Complexity
    23
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallRail features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.1
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.3
    7.5
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CallRail
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @CallRail
    6,088 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    354 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide,

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Real Estate
Market Segment
  • 74% Small-Business
  • 21% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • CallRail is a call tracking and analytics platform that allows businesses to track and manage calls, form submissions, and text messages, and provides AI-powered features for lead qualification and conversation insights.
  • Users frequently mention the ease of setup, the intuitive user interface, the detailed filtering options for calls, the seamless integration with Google Ads and Google Business profiles, and the valuable insights provided by the platform's AI features.
  • Reviewers mentioned issues with the initial setup process, the lack of integration with certain CRM systems, the inability to record outbound calls, and the occasional difficulty in navigating the reporting dashboard.
CallRail Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
110
Features
101
Call Tracking
96
Helpful
74
Call Recording
69
Cons
Missing Features
29
Learning Curve
28
Integration Issues
27
Call Issues
25
Complexity
23
View All Pros and Cons
CallRail features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.1
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.3
7.5
AI Text Summarization
Average: 8.5
Seller Details
Seller
CallRail
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@CallRail
6,088 Twitter followers
LinkedIn® Page
www.linkedin.com
354 employees on LinkedIn®
Apollo.io
(9,261)4.7 out of 5
Optimized for quick response
View top Consulting Services for Apollo.io
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Apollo is a $1.6B AI-powered sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data — all in one place. Known for its industry-leading B2B data

    Users
    • Account Executive
    • Business Development Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Apollo.io is a sales intelligence platform that combines a database of verified contacts with advanced outreach tools for efficient prospecting and lead generation.
    • Reviewers like the platform's AI integration, large contact database, filter options, and the ability to generate fresh leads, with some users praising its user-friendly interface and accurate data.
    • Users reported issues with the login procedure, data accuracy, user interface, and the need for improvement in AI-based research tools and certain features in the free version.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Apollo.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,876
    Helpful
    1,516
    Lead Generation
    1,509
    Features
    1,490
    Time-saving
    1,190
    Cons
    Missing Features
    647
    Inaccurate Data
    503
    Learning Curve
    478
    Data Inaccuracy
    450
    Limited Features
    441
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Apollo.io features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.3
    8.6
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Apollo.io
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Apollo is a $1.6B AI-powered sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data — all in one place. Known for its industry-leading B2B data

Users
  • Account Executive
  • Business Development Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Apollo.io is a sales intelligence platform that combines a database of verified contacts with advanced outreach tools for efficient prospecting and lead generation.
  • Reviewers like the platform's AI integration, large contact database, filter options, and the ability to generate fresh leads, with some users praising its user-friendly interface and accurate data.
  • Users reported issues with the login procedure, data accuracy, user interface, and the need for improvement in AI-based research tools and certain features in the free version.
Apollo.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,876
Helpful
1,516
Lead Generation
1,509
Features
1,490
Time-saving
1,190
Cons
Missing Features
647
Inaccurate Data
503
Learning Curve
478
Data Inaccuracy
450
Limited Features
441
View All Pros and Cons
Apollo.io features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.3
8.6
AI Text Summarization
Average: 8.5
Seller Details
Seller
Apollo.io
Company Website
Year Founded
2015
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
InMoment Experience Improvement (XI) Platform
(319)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • InMoment Experience Improvement (XI) Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Feedback
    5
    Feedback Management
    4
    Data Management
    3
    Ease of Use
    3
    Helpful
    3
    Cons
    Expensive
    2
    Filtering Issues
    2
    Limitations
    2
    Limited Customization
    2
    AI Limitations
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    InMoment
    Year Founded
    2002
    HQ Location
    Salt Lake City, UT
    Twitter
    @WeAreInMoment
    1,891 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    562 employees on LinkedIn®
    Phone
    905-542-9001
Product Description
How are these determined?Information
This description is provided by the seller.

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
InMoment Experience Improvement (XI) Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Feedback
5
Feedback Management
4
Data Management
3
Ease of Use
3
Helpful
3
Cons
Expensive
2
Filtering Issues
2
Limitations
2
Limited Customization
2
AI Limitations
1
View All Pros and Cons
InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
InMoment
Year Founded
2002
HQ Location
Salt Lake City, UT
Twitter
@WeAreInMoment
1,891 Twitter followers
LinkedIn® Page
www.linkedin.com
562 employees on LinkedIn®
Phone
905-542-9001
Balto
(563)4.8 out of 5
Optimized for quick response
1st Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Balto is the world’s first AI workforce for the contact center. In an era where humans and AIs work together as equal partners, Balto is writing the playbook for how humans and AI divide job responsib

    Users
    • Medicare Sales Representative
    • MSR
    Industries
    • Insurance
    • Consumer Services
    Market Segment
    • 48% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Balto Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    60
    Ease of Use
    56
    Accuracy
    21
    AI Summary
    20
    Call Recording
    18
    Cons
    Call Issues
    27
    Accuracy Issues
    17
    AI Inaccuracy
    13
    Voice Recognition Issues
    13
    Missing Features
    12
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Balto features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.5
    Customer Scoring
    Average: 8.3
    9.4
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Balto
    Company Website
    Year Founded
    2017
    HQ Location
    St Louis, US
    Twitter
    @balto_ai
    247 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    152 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Balto is the world’s first AI workforce for the contact center. In an era where humans and AIs work together as equal partners, Balto is writing the playbook for how humans and AI divide job responsib

Users
  • Medicare Sales Representative
  • MSR
Industries
  • Insurance
  • Consumer Services
Market Segment
  • 48% Mid-Market
  • 26% Enterprise
Balto Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
60
Ease of Use
56
Accuracy
21
AI Summary
20
Call Recording
18
Cons
Call Issues
27
Accuracy Issues
17
AI Inaccuracy
13
Voice Recognition Issues
13
Missing Features
12
View All Pros and Cons
Balto features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.5
Customer Scoring
Average: 8.3
9.4
AI Text Summarization
Average: 8.5
Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
247 Twitter followers
LinkedIn® Page
www.linkedin.com
152 employees on LinkedIn®
Salesloft
(4,240)4.5 out of 5
Optimized for quick response
15th Easiest To Use in Conversation Intelligence software
View top Consulting Services for Salesloft
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesloft powers durable revenue growth for the world’s most demanding companies. The industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and t

    Users
    • Account Executive
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesloft Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    272
    Helpful
    168
    Features
    157
    Automation
    155
    Time-saving
    145
    Cons
    Missing Features
    109
    Call Issues
    72
    Integration Issues
    69
    Limitations
    63
    Limited Features
    63
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesloft features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.2
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.3
    7.7
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,543 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,184 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesloft powers durable revenue growth for the world’s most demanding companies. The industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and t

Users
  • Account Executive
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Mid-Market
  • 23% Small-Business
Salesloft Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
272
Helpful
168
Features
157
Automation
155
Time-saving
145
Cons
Missing Features
109
Call Issues
72
Integration Issues
69
Limitations
63
Limited Features
63
View All Pros and Cons
Salesloft features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
8.2
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.3
7.7
AI Text Summarization
Average: 8.5
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,543 Twitter followers
LinkedIn® Page
www.linkedin.com
1,184 employees on LinkedIn®
Avoma
(1,352)4.6 out of 5
Optimized for quick response
11th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Int

    Users
    • Customer Success Manager
    • Account Executive
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 53% Small-Business
    • 46% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Avoma is a platform that automatically records, transcribes, and summarizes meetings, providing insights for follow-ups and integrating with tools like Zoom, Google Meet, and CRMs like Salesforce.
    • Reviewers appreciate Avoma's AI-driven transcription and summarization capabilities, its seamless integration with other platforms, and its ability to save significant time for sales and customer-facing teams by streamlining meetings and enhancing productivity.
    • Users reported occasional inaccuracies in Avoma's AI transcription and summarization features, particularly in challenging conditions like poor audio quality, accents, or technical jargon-heavy discussions, and some found the user interface to be clunky and old school.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Avoma Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    97
    Ease of Use
    92
    Transcripts
    65
    Accuracy
    56
    AI Summary
    54
    Cons
    Recording Issues
    35
    AI Inaccuracy
    31
    Accuracy Issues
    30
    Inaccurate Transcripts
    27
    Call Issues
    24
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Avoma features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.3
    9.0
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Avoma
    Company Website
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @AvomaInc
    388 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    59 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Int

Users
  • Customer Success Manager
  • Account Executive
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 53% Small-Business
  • 46% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Avoma is a platform that automatically records, transcribes, and summarizes meetings, providing insights for follow-ups and integrating with tools like Zoom, Google Meet, and CRMs like Salesforce.
  • Reviewers appreciate Avoma's AI-driven transcription and summarization capabilities, its seamless integration with other platforms, and its ability to save significant time for sales and customer-facing teams by streamlining meetings and enhancing productivity.
  • Users reported occasional inaccuracies in Avoma's AI transcription and summarization features, particularly in challenging conditions like poor audio quality, accents, or technical jargon-heavy discussions, and some found the user interface to be clunky and old school.
Avoma Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
97
Ease of Use
92
Transcripts
65
Accuracy
56
AI Summary
54
Cons
Recording Issues
35
AI Inaccuracy
31
Accuracy Issues
30
Inaccurate Transcripts
27
Call Issues
24
View All Pros and Cons
Avoma features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.4
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.3
9.0
AI Text Summarization
Average: 8.5
Seller Details
Seller
Avoma
Company Website
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@AvomaInc
388 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
Filters
Filter
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Sort by
Clear All
  • Small-Business
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Sort by
Clear All

62 Listings in Small Business Conversation Intelligence Available

  • Sort By:
    G2 Score

Recommended For You

Qualified
Fin by Intercom
Vertex AI
UiPath Agentic Automation
Jotform AI Agents