Balto Reviews & Product Details

The scripts and troubleshooting guide that pops up depending on the customers concern by picking up certain keywords and audio cues during the conversation. The installation is hassle free and you only need your email address to login. Once it is installed, you can use it everyday and right away without the need to reinstall it or any over-complicated setup. It does not cause conflict with other tools such as Zoom. Support is available 24/7 so anytime there is an issue, we can contact them to resolve it. Review collected by and hosted on G2.com.

If the script or troubleshooting guide does not pop up, you need to look for it manually. There is no option to search them through entering keywords on the app. There also instances that "fillers" from the customer are being picked up as if the user is the one doing those fillers, which sometimes provide incorrect feed back. Review collected by and hosted on G2.com.

The software is great. But the implementation process was exceptional! The team we worked with was knowledgable, efficient, and did a fantastic job of getting us up and running with very limited interruption to the team. Review collected by and hosted on G2.com.

I think that one thing I would say is an area where they can improve is in the functionality of the software. There are a couple of limitations that I think they are working on that will make this a much better user experience. However, it's already such a good system that I feel bad mentioning these slight improvement opportunities. Review collected by and hosted on G2.com.

I really like using Balto for calls at my office as it records customer interactions and generates interaction notes instantly after the call, which I can easily copy and paste into my electronic ticketing system. It saves me time because I don't have to type anything manually. Balto listens during calls and provides prompts to respond to customers based on their requests, then automatically creates a paragraph for the notes section. The setup was easy, and it's my first time using it, and I like it. Review collected by and hosted on G2.com.

I don't like that the user interface can't be resized. It occupies about 20% of my screen, and I can't make it smaller. Review collected by and hosted on G2.com.

I like that Balto provides feedback on the call straight away right after a call, which is helpful because it essentially means not needing to remember what the call was about. I can always rely on Balto to review it. It provides valuable during-call notes and after-call notes, especially when trying to gain insights on overall calls. It's been very helpful and very accurate. It does a very good job at determining sentiment based on the call. Review collected by and hosted on G2.com.

I would say sometimes it doesn't catch something on the call. For example, if an issue is resolved by itself during the call, it's not didn't quite understand that. Review collected by and hosted on G2.com.

I really appreciate that Balto has completely automated our process, which means we spend less time on manual work each week and it makes our work easier. It provides agents with dynamic prompts for the best discovery questions and rebuttals exactly when needed. I find it convenient that it uses a smart checklist to ensure agents hit every required talking point, preventing variations in service quality. What I like most about Balto is that it helps a lot with making our job more efficient. I value the scripting feature the most because it provides the steps needed to make our work easy. The initial setup was the easiest way I've experienced and I'd rate my likelihood to recommend Balto as a 10 out of 10. Review collected by and hosted on G2.com.

None Review collected by and hosted on G2.com.

I love having all the information I need right at my disposal and that it can be updated seamlessly as needed. It also lets me know when it has been updated, keeping me in the loop to changes. Review collected by and hosted on G2.com.

Balto would be amazing if it had a search bar to allow me to search for specific information when needed instead of scrolling through and searching for what I need. I imagine as things are added this way of searching may become cumbersome. Review collected by and hosted on G2.com.

it easy to access by navigating the scripts that is applicable to the call or chat scenario and user friendly. Review collected by and hosted on G2.com.

just a suggestion only for there will be link/shortcut once click it will pop up a presentation which shows a step by step process. Eg. application flow. Refinance ACH revoke process. Review collected by and hosted on G2.com.

From the agent perspective, Balto is always present in the background, always waiting to provide assistance and support. It is actively listening for opportunities to coach better performance. It is seamless in the way it surfaces suggestions for the agent to work into their conversations with clients. Review collected by and hosted on G2.com.

Setup can be tedious, but worth the effort. Review collected by and hosted on G2.com.

I love using Balto for client-facing communication as it enhances efficiency, ensures compliance, and aids in skill improvement. The Balto Notetaker section is fantastic because it's fully customizable and pulls all the necessary information from calls automatically, which significantly assists with daily call coaching. It captures essential details such as phone numbers, reasons for calls, and even payment schedules without needing to listen to the calls, saving us substantial time. Setting up Balto was very smooth, as we were able to launch it on all users' computers seamlessly. Ultimately, I'm impressed with how Balto contributes positively by creating summary recaps for agents' notes, extracting data for skills enhancement, and building scorecards that ensure staff accountability. Review collected by and hosted on G2.com.

I am still working on getting the bugs fixed on the agent side of things with Balto. The apps have been buggy, experiencing issues such as timing out or going blank, which disrupts the workflow. Additionally, the agents are currently unable to pull up previous notes from past calls, which is a significant inconvenience. Although the support team has been very helpful and provided steps to address these issues, these technical challenges hinder the usability and efficiency of the tool. Review collected by and hosted on G2.com.

I really appreciated the wonderful implementation of Balto. The team made the process so smooth and kept us on track. They were really clear about what we needed to do to get the product launched. I'm also quite pleased with how easy the initial setup was, it was extremely easy. I particularly value the AI call rating process we're using the most, and the chat checklist feature that helps keep our agents consistent when handling different calls. Review collected by and hosted on G2.com.

We've only had Balto in place for about thirty days. Right now, the only hiccups that we've had are just internally onboarding new agents in their software. Review collected by and hosted on G2.com.