Balto Reviews & Product Details

From the agent perspective, Balto is always present in the background, always waiting to provide assistance and support. It is actively listening for opportunities to coach better performance. It is seamless in the way it surfaces suggestions for the agent to work into their conversations with clients. Review collected by and hosted on G2.com.

Setup can be tedious, but worth the effort. Review collected by and hosted on G2.com.

I love using Balto for client-facing communication as it enhances efficiency, ensures compliance, and aids in skill improvement. The Balto Notetaker section is fantastic because it's fully customizable and pulls all the necessary information from calls automatically, which significantly assists with daily call coaching. It captures essential details such as phone numbers, reasons for calls, and even payment schedules without needing to listen to the calls, saving us substantial time. Setting up Balto was very smooth, as we were able to launch it on all users' computers seamlessly. Ultimately, I'm impressed with how Balto contributes positively by creating summary recaps for agents' notes, extracting data for skills enhancement, and building scorecards that ensure staff accountability. Review collected by and hosted on G2.com.

I am still working on getting the bugs fixed on the agent side of things with Balto. The apps have been buggy, experiencing issues such as timing out or going blank, which disrupts the workflow. Additionally, the agents are currently unable to pull up previous notes from past calls, which is a significant inconvenience. Although the support team has been very helpful and provided steps to address these issues, these technical challenges hinder the usability and efficiency of the tool. Review collected by and hosted on G2.com.

I really appreciated the wonderful implementation of Balto. The team made the process so smooth and kept us on track. They were really clear about what we needed to do to get the product launched. I'm also quite pleased with how easy the initial setup was, it was extremely easy. I particularly value the AI call rating process we're using the most, and the chat checklist feature that helps keep our agents consistent when handling different calls. Review collected by and hosted on G2.com.

We've only had Balto in place for about thirty days. Right now, the only hiccups that we've had are just internally onboarding new agents in their software. Review collected by and hosted on G2.com.

I appreciate how Balto provides me with a starting point for conversations, which is immensely beneficial for my sales process. It offers suggestions and outlines the required things I need to say, assisting me in overcoming objections effectively. The tool acts as a reliable guide during interactions with clients, ensuring that I cover all necessary talking points seamlessly. This aspect of Balto's functionality is the main benefit for me, and it significantly enhances my communication by providing structured guidance. Review collected by and hosted on G2.com.

The way Balto displays suggestions can be obstructive. I find it frustrating when Balto slides a list of suggestions over the required things I need to say, which interrupts my workflow. I wish it would place new prompts to the side of the content I have to read, rather than covering up what I need to focus on. Having to push prompts around to access the required content is inconvenient. Review collected by and hosted on G2.com.

I find Balto to be incredibly effective, making my work easy and efficient. The dynamic prompts are truly outstanding; they listen and provide follow-up questions that assist in digging deeper into client needs. This functionality simplifies my workflow by breaking down tasks to understand client requirements better and ensures efficient conversation management. Additionally, the ease of setup was surprising to me—it was straightforward and not difficult at all, which I absolutely love. I also appreciate how Balto integrates seamlessly with Regal, making it efficient for my specific needs in a call app context. Overall, Balto enhances productivity by making work less stressful and more streamlined. Review collected by and hosted on G2.com.

I find it frustrating when the dynamic prompt sometimes disappears when I need it most. Additionally, the prompt occasionally repeats questions that have already been asked and answered, which can be contradictory. There's also a problem with losing all the data if the connection is lost, which can be quite frustrating. Review collected by and hosted on G2.com.

Balto is very user friendly. This software is really simple to learn and use. Balto provides increase confidence in its users, let's not forget to add Balto is very time saving & consistent. This software thrives on delivering high quality experience to customers. One thing I truly admire about Balto is its immediate support & guidance. Also, how Balto helps to reduce compliance violations. Review collected by and hosted on G2.com.

One thing I dislike about Balto. After an hour of providing customer service via phone. This software will no longer provide a summary of your call. Review collected by and hosted on G2.com.

Balto's AI to detect what is being said in the call and the ability to prompt the agent on the phone with the right things to say in every scenario.

I like the scenarios and how a word or set of words would trigger them, making the conversation be perceived as very natural and nice, instead of forcing agents to follow a script word by word.

It is great to manage rebuttals from customers, instead of agents or sales reps to figure out how to manage certain situations, Balto will do it for them.

I also like that the changes to the Playbooks, Deck Items or anything can be deployed immediately, I believe this feature is excellent. Review collected by and hosted on G2.com.

The reporting has some areas of opportunity, current reporting is helpful but there is more that could be said about the calls that would help customers achieve their goals.

I wish I could export a report of a call transcript on demand.

I think it is missing a Quality Analysis module so that Quality Analysts from Call Centers could use it as their default tool to measure the quality of the calls and provide feedback to agents. Review collected by and hosted on G2.com.

I enjoy that Balto has the live transcript that allows you to follow along when listening or not to a call and the action slide that allows you to activate to stop the transcript following to follow on your own. Review collected by and hosted on G2.com.

The only thing that I dislike about Balto is when you're currently on a page for so long without it being in use that sometimes the calls are void or not present to listen to and you have to refresh your page every now and then when it does that. But other than that the Balto site is easy to navigate. Review collected by and hosted on G2.com.

I love how fast Balto is. The talking prompts are really good for objections I'm not used to hearing, and I find the Spanish prompts especially valuable because I've converted deals in Spanish thanks to them. The initial setup was easy. Review collected by and hosted on G2.com.

Sometimes clicking the prompts lags Review collected by and hosted on G2.com.

Efficient for getting information when you are in a call or helping someone Review collected by and hosted on G2.com.

I think there is no downside on using balto Review collected by and hosted on G2.com.