--- title: Spiky Reviews meta_title: 'Spiky Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 118 reviews by the users' company size, role or industry to find out how Spiky works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 118 scale: '5' date_modified: '2026-06-24' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Spiky Reviews **Vendor:** Spiky.ai **Category:** [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) **Average Rating:** 4.9/5.0 **Total Reviews:** 118 ## About Spiky Spiky is an AI-powered conversation intelligence platform designed to help sales teams enhance their performance by analyzing customer interactions and providing real-time, actionable insights. This innovative solution focuses on optimizing every sales conversation, integrating seamlessly with popular tools to automate workflows and improve deal outcomes, ultimately driving revenue growth. Targeting sales professionals and teams, Spiky is particularly valuable for organizations that prioritize data-driven decision-making and seek to leverage technology to refine their communication strategies. The platform is well-suited for various use cases, including training new sales representatives, enhancing the performance of existing team members, and ensuring adherence to established sales methodologies. By providing insights that inform and guide sales tactics, Spiky helps teams become more effective during customer interactions. A key feature of Spiky is its real-time feedback mechanism, which delivers instant insights during meetings. Sales representatives benefit from immediate evaluations on critical aspects such as speaking pace, tone, talk-to-listen ratio, and overall engagement levels. This capability allows users to adapt their approach on the fly, maximizing the effectiveness of each call. Additionally, Spiky generates AI-driven summaries that capture essential discussion points and action items, significantly reducing the time spent on note-taking and facilitating quicker follow-ups. Spiky's seamless integration with popular Customer Relationship Management (CRM) systems, including Salesforce, HubSpot, and Zoho, ensures that customer data remains current and accurate. This connectivity minimizes the need for manual data entry, allowing sales teams to concentrate on building relationships rather than administrative tasks. Moreover, the platform supports adherence to established sales methodologies like MEDDPICC, analyzing conversations to identify any missing elements such as budget discussions, decision-makers, and next steps, thereby enhancing the overall sales process. To further support sales effectiveness, Spiky offers personalized AI coaching tailored to individual performance metrics. This feature empowers team members to improve their soft skills, objection handling, and overall sales techniques, fostering a culture of continuous improvement within the organization. By leveraging Spiky's comprehensive suite of tools, sales teams can enhance their performance and drive sustainable revenue growth, making it a valuable asset in today’s competitive sales landscape. ## Spiky Pros & Cons **What users like:** - Users praise the **accuracy** of Spiky's transcriptions, even with varying accents, enhancing meeting productivity significantly. (13 reviews) - Users find Spiky **incredibly helpful** for real-time coaching and feedback, enhancing their meeting effectiveness and learning. (10 reviews) - Users value the **live feedback** from Spiky, enhancing their sales calls and coaching efforts effectively. (8 reviews) - Users appreciate the **time-saving features** of Spiky, simplifying note-taking and enhancing productivity during calls. (8 reviews) - Users love that Spiky **automatically generates notes and action items** , making follow-ups and meeting summaries effortless. (7 reviews) - Users value the **real-time coaching and insightful summaries** from Spiky, enhancing sales effectiveness and team performance. (7 reviews) - Users find Spiky's **automation features** invaluable, saving time on note-taking and enhancing productivity during meetings. (7 reviews) - Engagement (6 reviews) - Call Recording (5 reviews) - Customer Support (4 reviews) **What users dislike:** - Users experience occasional **accuracy issues** with transcripts, which can pose challenges in international communications. (2 reviews) - Users face **AI inaccuracy** in Spiky during group meetings, leading to mixed notes and misassigned action items. (2 reviews) - Users experience **call limitations** with Spiky, including lack of an Android app and issues with long call transcriptions. (2 reviews) - Users express concern over **integration issues** with CRM applications, impacting synchronization with customer data. (2 reviews) - Users face **missing features** like limited synchronization options and inconsistent AI summary quality, impacting their experience. (2 reviews) - Users face **sharing issues** with Spiky, particularly during meetings with multiple speakers, leading to mixed-up notes. (2 reviews) - Summary Quality (2 reviews) - Users find a significant **limitation in voice recognition** during in-person meetings, affecting note-taking and action item assignment. (1 reviews) - Call Issues (1 reviews) - Data Duplication (1 reviews) ## Spiky Reviews ### 1. A Game-Changer for Customer Success: Nothing falls through the cracks anymore **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Spiky?** I'm a Customer Success Manager, and my days are basically back-to-back calls. Spiky is what keeps me from dropping the ball. What I love most: action items are automatically sorted by owner, so I instantly see what's mine versus what I'm waiting on. The transcripts and snippet-sharing feature is genuinely awesome - perfect for looping in teammates with the exact context, no rewatching required. And being able to ask Spiky questions about past meetings has bailed me out more times than I can count when I need to remember a specific detail. The newest addition, the Spiky agent, has been a game-changer for follow-up emails. It writes them in my voice, the way I'd actually write them, which saves me a ton of time at the end of the day. If you're in CS or any customer-facing role, give Spiky a try. It's one of those tools you didn't know you needed until you have it. **What do you dislike about Spiky?** A couple of things, though both feel fixable. Transcripts used to take a while to land in my inbox after a call ended, which slowed down my follow-ups - that seems to have improved a lot recently. My bigger current gripe is with the Spiky agent (which is otherwise my favorite feature). Lately it's been mixing up action items across meetings and occasionally losing context, which means I have to double-check its output before sending anything out. When it works well it's incredible, so I'm hoping these are early-launch kinks that get smoothed out **What problems is Spiky solving and how is that benefiting you?** Before Spiky, I was manually typing notes or jotting them down in a diary during every customer call - which meant I was constantly splitting attention between listening and capturing. I wasn't fully present, and I was always worried about missing something important. Now, I can actually focus on what my customer is saying, knowing Spiky has the rest covered. Spiky solves the problem of staying on top of every detail and commitment when your day is packed with customer calls. Action items sorted by owner make accountability crystal clear - I know exactly what I owe customers and what's pending from their side. The ability to query past meetings has saved me countless times when I need to recall a specific detail or commitment. And the Spiky agent meaningfully cuts down the time I spend on follow-up emails. As a result I'm more present in my conversations, faster and more organized after them, and significantly more reliable for my customers — which directly impacts trust and retention in a CS role. ### 2. Spiky Transforms Our Meetings and Sales Management **Rating:** 5.0/5.0 stars **Reviewed by:** Mehtap S. | Sales Support and Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Spiky?** I mainly use Spiky to communicate more effectively with our customers and to manage our sales processes more efficiently. Spiky keeps meetings and feedback organized and clarifies action items with real-time guidance, ensuring I don't miss anything important. I like how it keeps notes so I stay focused in meetings, clarifies actions, and speeds things up. It's also very open to improvement, and sharing customer feedback with the Spiky team helps me grow too. The setup was very easy, we got started quickly. I'd definitely recommend Spiky to everyone. **What do you dislike about Spiky?** I dont have any features I disklike at the moment **What problems is Spiky solving and how is that benefiting you?** I use Spiky to communicate effectively with customers and manage sales more efficiently. It keeps meetings organized, clarifies action items, and provides real-time guidance to ensure nothing important is missed. ### 3. Spiky helps me with my meetings through effortless integration **Rating:** 5.0/5.0 stars **Reviewed by:** Eric F. **Reviewed Date:** March 10, 2026 **What do you like best about Spiky?** I use Spiky to join my meetings and record conversations, which helps me view action items from meetings and remember key conversation points. I love how easily it integrates into meetings. It can even join automatically, which means I don't have to remember to invite it every time. The built-in AI chatbot is another feature I love; I can just ask it questions about the meeting instead of having to search through the transcript. Setting up Spiky was extremely easy, which made getting started a breeze. **What do you dislike about Spiky?** Sometimes it doesn't join my meeting every single time but that could be on my end, not sure. Other than that it's great. **What problems is Spiky solving and how is that benefiting you?** I use Spiky to manage meetings, record conversations, and track action items, keeping me updated on client interactions effectively. ### 4. Easy to Use, Smooth Integrations, and Reliable Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rüveyda M. | Senior Creative Research Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Spiky?** It’s really easy to use and getting started was quite straightforward. The integration with our existing tools worked smoothly and the platform offers a good number of useful features. We also had a positive experience with customer support whenever we needed help. Since we started using it, it’s become something we rely on quite frequently. **What do you dislike about Spiky?** some features take a little time to get used to at first. Also, when you’re new to the platform it can take a bit of exploration to fully understand all the capabilities. **What problems is Spiky solving and how is that benefiting you?** It helps us keep track of meetings and conversations without having to manually take notes. Having transcripts and summaries in one place makes it much easier to revisit discussions and extract key insights when needed. ### 5. Great tool for analysing and actionizing online, offline/field sales calls integrated to CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Haluk . | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2025 **What do you like best about Spiky?** The quality of the summary and detailed notes, and the actions decided during the meeting linked to participants or subjects are clearly prepared. Integration with Zoho CRM is very good, it's possible to create notes within Zoho CRM. Ability to specify a sales methodology and then to analyse deals based on that methodology. Tool is able to analyse the overall status of the deal based on multiple calls and also able to sync the methodology results to CRM Ability to use iPhone and iPad app to listen to field sales calls **What do you dislike about Spiky?** No android app to listen to field sales calls Haven't got the ability to listen to phone calls **What problems is Spiky solving and how is that benefiting you?** Increasing the productivity of B2B sales reps summarising and actionizing sales calls. Increasing the visibility of B2B deals and pipeline for sales leaders based on sales methodologies such as MEDIC, MEDDPICC, BANT, etc. Ability for sales leader to coach sales reps analysing their field sales performance rapidly and effectively ### 6. Finally, actionable insights from our sales conversations **Rating:** 5.0/5.0 stars **Reviewed by:** Richard C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2025 **What do you like best about Spiky?** We'd been using a dialer and conversation intelligence tool for over a year, but honestly, we were just collecting data without actually doing anything with it. Maybe 2-3% of our calls ever got reviewed because who has time to listen to hundreds of recordings? Spiky changed that completely. Instead of telling us what happened on calls (we already knew that), it tells us WHY deals are moving forward or stalling. The MEDDICC methodology tracking alone has been a game-changer - we can see exactly where each rep is strong or weak without managers having to manually review every call. **What do you dislike about Spiky?** My biggest frustration is that I want MORE data. We piloted with about 20 calls, but I'd love to see this across 400+ calls to get even better patterns. Also wish we could filter by deal stages. **What problems is Spiky solving and how is that benefiting you?** efore Spiky, our sales coaching was purely reactive and gut-feel based. Now we have the science behind our sales process. We can see that Simon covers 85% of methodology topics but struggles with economic buyer validation, while Anthony excels at champion engagement. That's specific, actionable coaching intel we never had before. The time savings alone is huge - instead of manually trudging through recordings, we get synthesized reports we can actually act on. ### 7. AI-Powered Meeting Summaries That Saved Hours Every Week **Rating:** 5.0/5.0 stars **Reviewed by:** Hussain A. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Spiky?** I’ve been consistently impressed by how Spiky AI transforms lengthy meetings into clear, concise recaps in record time - on average reducing our note‑taking effort by over 60%. The unified search across video calls, chat threads, and attached documents means I can instantly locate a key decision or data point without hopping between platforms. I also value its automatic action‑item extraction, which feeds directly into our task board and has driven a 25% improvement in on‑time deliverables. Finally, the seamless integrations with Zapier, Microsoft Teams, Google Meets, and variety of CRMs keep everything in context and accessible exactly where and when I need it. **What do you dislike about Spiky?** While Spiky AI handles most conversations with remarkable accuracy, it occasionally misinterprets highlighted points. This was due to speaking informally in a non-English language in the meeting. **What problems is Spiky solving and how is that benefiting you?** It tackles the chaos of dispersed meeting content by letting me collect and bookmark key snippets, whether from video calls, chat logs, or shared documents, and instantly turn them into a searchable library. At the same time, it automatically extracts action items and deadlines and populates our task board in real time, so nothing falls through the cracks. This has dramatically improved our team’s collaboration, accelerated onboarding by giving new hires access to past discussions in seconds, and driven higher accountability and project velocity across the board. ### 8. amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Theodor W. | IT Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Spiky?** analytics, transcript, using it as an AI native layer. **What do you dislike about Spiky?** Takes a while to get results after the meeting. The participant picture when SPiky is in the meeting could be cleaner. **What problems is Spiky solving and how is that benefiting you?** Helping take notes and build a queryable layer for our AI. ### 9. Great tool that improved every meeting **Rating:** 5.0/5.0 stars **Reviewed by:** Zeynep . | Government Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Spiky?** I've found Spiky to be an incredible productivity booster, especially for a secretary like me. It's made a huge difference in my daily work at the municipality. The notes are incredibly precise, and it's amazing how it can instantly pull out an action list for each person, so no one misses a thing. The summary it generates for each meeting is perfect, giving a quick, comprehensive overview that saves me so much time. But what really sets it apart for us is its incredible support for the Turkish language. In a sea of AI tools that are mostly built for English speakers, Spiky's ability to handle our language so perfectly is a huge advantage. It's not just a small feature; it's a fundamental part of what makes it so useful and efficient for our local needs. We've seen firsthand how this tool makes our work 10 times easier. **What do you dislike about Spiky?** We've found a limitation with Spiky when we have in-person meetings where multiple people speak into a single microphone. The tool can not distinguish who is speaking at any given moment, which means the notes get mixed up and the action items aren't always assigned to the right person. It would be amazing if the AI could learn to recognize different voices even when they're all coming through the same mic, so we can use it for all our meetings, not just the online ones. **What problems is Spiky solving and how is that benefiting you?** The primary problems that Spiky solves for us at the municipality are the massive time sink of manual note-taking and the struggle of keeping track of action items from our meetings. Before we started using Spiky, I would spend hours after a meeting just transcribing, summarizing, and trying to pull out the key decisions and to-dos. It was a huge, time-consuming effort that took me away from other important tasks. Now, Spiky does all that automatically. It's a game-changer. I get a precise transcript, a clear summary, and, most importantly, a list of action items assigned to each person. This means we're all on the same page and nothing gets forgotten. The biggest benefit for me is that I can fully participate in a meeting instead of just being a note-taker. I can engage in the conversation and contribute to the discussion without worrying about missing a single detail. It frees me up to be a more active and valuable member of the team. We've seen a huge boost in our overall productivity because of it. We can move faster, and our follow-through on projects is much more reliable. And since we work in a Turkish municipality, the fact that Spiky handles Turkish so well is an enormous benefit. It ensures that our summaries and action items are accurate and relevant to our specific needs. ### 10. A Must-Have for Mission-Driven Teams Managing Outreach & Impact Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Melis Y. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Spiky?** As a nonprofit, every conversation we have with donors, volunteers, and communities matters. Spiky.ai helps us capture the full value of those calls. Its AI pinpoints key moments, summarizes discussions, and flags action items so our small team can stay aligned and focused. We’re no longer losing important insights in long call recordings. **What do you dislike about Spiky?** I do not have any dislikes about Spiky so far. Even though we had some product specific questions at first, their support team was extremely helpful. **What problems is Spiky solving and how is that benefiting you?** Spiky helps us document and learn from our outreach efforts without the need for manual note-taking. It’s enabled us to keep better records, improve transparency across teams, and communicate more effectively with stakeholders. We’ve also used it to coach our volunteers and staff based on real calls which was never possible before. ### 11. The real assistance of you in online meeting **Rating:** 5.0/5.0 stars **Reviewed by:** Furkan F. | Creative Director & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2025 **What do you like best about Spiky?** Meeting analysis and topic by topic seperation with transcription, very meaningful summary generation. Talking with agent about meeting **What do you dislike about Spiky?** User Interface can be more developed in website. Mobile application support is very important especially sharing the document and analysis. There should be more fancy customizable interface for sharing. **What problems is Spiky solving and how is that benefiting you?** It helps us to analyze the topics of meetings or discussions. So we can have a clear analysis of ideas and projects after meetings. It is very crucial to have clear mind after meeting and sometimes it can be very diffficult in creative meetings. ### 12. It has turned me into 3 people **Rating:** 5.0/5.0 stars **Reviewed by:** Chandler B. | CRO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Spiky?** Spiky’s live feedback has been a game changer for us. My reps see objections pop up in real time and immediately know which play to run without having a manager listening to the calls and coaching. Because the guidance is baked into the call, playbook adoption has shot through the roof, and I can coach off hard data instead of gut feel. Since rolling it out, I’ve watched win rate, booking rate, and deal qualification rate all move up and to the right. **What do you dislike about Spiky?** 6 months in and nothing yet... I'm really enjoying the tool and the team. **What problems is Spiky solving and how is that benefiting you?** Playbook adoption and real time coaching are the 2 key features that Im using right now; it lets my small leadership team do way more coaching and the results are showing. ### 13. Loving the Coaching Feedback ! **Rating:** 3.5/5.0 stars **Reviewed by:** oguz . | Program Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Spiky?** I love using it for my meetings. I don't have to miss any info. Insights like my talk-to-listen ratio and my follow-up rate helping my communication skills a lot. It feels like I have a personal assistant with me on every call. **What do you dislike about Spiky?** The platform has too many features.Which is generally not a bad thing but some information could be hidden, for example, post meeting metrics summaries could be customizable. **What problems is Spiky solving and how is that benefiting you?** It has helped me uncover gaps in my engagement and speech with stakeholders which now translates to better conversion and improved stakeholder relationships. It also automated my note-taking tasks as well as proposing follow-up tasks which saves me time and guarantees that nothing important is forgotten. ### 14. Huge time saver across the entire company **Rating:** 5.0/5.0 stars **Reviewed by:** Kamal P. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Spiky?** I love the detailed results I get for minimal behaviour change. Massive results for essentially no difference in behavior is incredible. Goes far beyond normal note takers. **What do you dislike about Spiky?** The UI could use some polish to make it more user-friendly. Not saying it's un-friendly, but the technology is more impressive than the design. **What problems is Spiky solving and how is that benefiting you?** Spiky is solving multiple problems for us. Note taking is the basic problem, but being able to scale across deals and across the company is huge. All while documenting the information in our CRM and being able to use AI to ask questions about the data as often as needed. We also use the coaching tools to improve our performance over time and help train new team members. ### 15. The AI Meeting Assistant That Actually Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Moe A. | Senior Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Spiky?** It captures the key points, identifies action items, and helps me quickly revisit important moments across calls, chats, and shared documents — all in one place. The engagement breakdowns and emotional tone analysis add a layer of intelligence that’s hard to get elsewhere. Whether I’m leading a strategy call or joining as a listener, I know Spiky has my back. It keeps things organized, insightful, and fast — saving time and boosting how we work as a team. **What do you dislike about Spiky?** The experience has been smooth and the platform delivers real value. Of course, there’s always room for small enhancements as the product evolves, but overall, Spiky has been a strong addition to our workflow. **What problems is Spiky solving and how is that benefiting you?** I use Spiky during sales meetings to stay fully present while it handles the heavy lifting in the background. It automatically captures and summarizes discussions, extracts action items by person, and provides post-meeting insights like engagement levels and speaking balance. This has helped myself and my team follow up more effectively, coach ourselves through real data, and save valuable time that would’ve been spent on manual notes or CRM updates. It’s become a trusted part of our workflow. ### 16. An extremely insightful revenue intelligence platform **Rating:** 5.0/5.0 stars **Reviewed by:** Rob Z. | Director of Customer Success, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Spiky?** Spiky allows me to deep dive into user sentiment and customer health in a meaningful way. It also allows me to manage at scale, dropping into key points in calls without watching the whole call. **What do you dislike about Spiky?** No major issue, but there are some features I don't utilize. **What problems is Spiky solving and how is that benefiting you?** Spiky solves scale. It allows me to deep dive on customer success and product problems, namely by extracting meaningful insights about customer health and sentiment before accounts are at risk. ### 17. Great Tool for Real-Time Feedback, Particularly Helpful for Sales Managers or BDs **Rating:** 5.0/5.0 stars **Reviewed by:** Mo M. | Regional Director, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Spiky?** The real-time coaching nudges are impressive, and genuinely do help sales people drive quality conversations depending on how the pitch is going. I haven't seen that elsewhere in the market. The direct integrations (Zoom, Google Meet) are great and easy. **What do you dislike about Spiky?** Some advanced analytics and customization features are still maturing. It’s clear the product is evolving fast, but larger teams might find certain workflows a bit limited for now. **What problems is Spiky solving and how is that benefiting you?** It takes all the guesswork out of understanding how customer conversations are going. Instead of manually reviewing calls or hoping managers catch issues, Spiky surfaces things like tone, talk time, or missed cues. These things matter. ### 18. Powerful AI Insights That Drive Real Beahvioral Change **Rating:** 4.0/5.0 stars **Reviewed by:** Carie B. | Strategic Advisor/Board Member, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Spiky?** Spiky.ai has become an essential on how to approach communication coaching and performance development. What sets Spiky apart is how actionable the data is—this isn’t just another analytics platform. It delivers real-time, behavior-based insights that are clear, digestible, and immediately useful across teams. It can be used across a range of roles—sales, customer success, leadership—and the feedback is consistent: people can see how they’re showing up and what they can do to improve. The emotion and engagement analysis is particularly insightful, and the AI-powered coaching nudges make change feel achievable. The team at Spiky is also incredibly responsive and committed to making the product better. They're invested in long-term partnerships, not just tech delivery. If you're serious about developing high-performing teams and leveraging AI to do more than just surface issues—Spiky is a no-brainer. **What do you dislike about Spiky?** While Spiky.ai delivers powerful insights, the initial setup takes planning, and some users may find the volume of data overwhelming at first. Like any AI tool, it occasionally misses context, so pairing it with human coaching maximizes its impact. You’ll also want to be thoughtful about privacy and compliance when rolling it out across teams. **What problems is Spiky solving and how is that benefiting you?** Spiky.ai helps solve key challenges around communication effectiveness, coaching consistency, and employee development. In most organizations, it's hard to get objective, scalable insights into how teams communicate—whether in sales calls, customer interactions, or internal meetings. Spiky uses AI to analyze tone, clarity, engagement, and emotional cues, offering real-time, behavior-based feedback that’s both actionable and easy to understand. This eliminates the guesswork in coaching, creates consistent improvement opportunities across teams, and reinforces training with timely nudges that actually stick. As a result, organizations see better performance, stronger engagement, and more empowered leadership. It’s especially valuable in remote or hybrid environments where emotional intelligence and connection are harder to measure and coach without tools like this. ### 19. A bold and much-needed approach to the future of sales **Rating:** 5.0/5.0 stars **Reviewed by:** Anderson K. | Chief Commercial Officer (CCO), Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Spiky?** Spiky brings together multiple data points—voice, language, meeting context, and follow-up actions—into a single, unified flow of intelligence. This seamless integration enables commercial teams to act faster, with more clarity and personalization. It’s rare to see such depth and precision in a solution that remains lightweight and intuitive. **What do you dislike about Spiky?** I wouldn’t say I dislike anything, but as with most fast-growing platforms, there’s room to mature in terms of advanced customization and some support for new markets and languages. That said, the roadmap looks promising, and the team is clearly responsive to feedback. I really believe in it. **What problems is Spiky solving and how is that benefiting you?** Spiky addresses a major bottleneck in B2B sales and customer success: the disconnect between meetings and action. By automatically extracting key insights and follow-ups from conversations, it eliminates manual note-taking, improves alignment across teams, and shortens decision cycles. In a landscape where speed and personalization are critical, this kind of intelligence is a real competitive edge. ### 20. Easy to use, the best rendering of non-english languages transcripts **Rating:** 5.0/5.0 stars **Reviewed by:** Romain F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Spiky?** One of the best 3rd party tool integration on the market (CRM, No-Code, Emails, etc...)- I have tested personally over 15 AI Note takers. Accepts formats like .wav as import which is very unique. Creating agents with a workflow in platforms like Zapier or Make.com is super easy. Support is reactive. **What do you dislike about Spiky?** I think creating dashboard using data on multiple recordings should be a standrad feature in the future (like prompting all calls within one library for instance). It's possible today but requires a bit of building **What problems is Spiky solving and how is that benefiting you?** I'm consulting as a GTM expert and I need to extract and analyse large volumes of transcripts in Sales and Revenue Driven conversations to be able to coach, advice and course-correct the way teams are positioning Value mostly in Saas environements. ### 21. Best AI-powered Meeting Intelligence Solution for Sales Teams **Rating:** 5.0/5.0 stars **Reviewed by:** ata e. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Spiky?** What I like best about Spiky is how it turns subjective interactions, like meetings, into measurable, actionable insights. I appreciate how the platform breaks down engagement, clarity, and emotional tone with clear visuals and segment-level scoring. It helps our team understand how we were received in their meetings. It’s also very easy to set up and fits seamlessly into our sales processes with their friendly, kind, agile customer support team. **What do you dislike about Spiky?** To be honest, we haven’t run into any major issues so far. The platform delivers what it promises, and the experience has been smooth for our team. Of course, there’s always room for small improvements here and there, but nothing that stands out as a real downside at this stage. **What problems is Spiky solving and how is that benefiting you?** Spiky helps us evaluate the effectiveness of our spoken content—whether it’s internal meetings, client presentations, by turning qualitative moments into clear, measurable feedback. It shows us what resonates, where engagement drops, and how communication style impacts clarity. These help our team continuously improve how we speak, present, and connect; without relying solely on subjective feedback. Also, the Spiky Bot helps us on great scale, leaving us to focus on the meeting itself rather than taking notes and altering our attention elsewhere other than what matters. The to-do list it creates for each and every member in the meeting helps a lot, buys us time and effort. ### 22. Spiky Makes Every Meeting More Productive **Rating:** 5.0/5.0 stars **Reviewed by:** Taha . | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Spiky?** Spiky is at the top of the list because it can figure out accurately what my strengths are during meetings, how long I speak and what is the level of my engagement over time. Thus, I keep my things in a mode to the constant and permanent change of my messages (expression). **What do you dislike about Spiky?** Every now and then, the suggestions appear to be too general. In this case, providing the user with additional information regarding the past would be beneficial. **What problems is Spiky solving and how is that benefiting you?** The sheer pleasure of sitting around doing nothing :) Receiving the Spiky Schepleen script is simply the easiest way to keep track of it all. I don’t have to go through the recordings again or even think about the notes to be made after meetings which is a blessing for me as everything is ready and in order after the meeting is over. ### 23. Eliminating the Pain of Manual Note-Taking!! **Rating:** 5.0/5.0 stars **Reviewed by:** Kübra T. | CEO Office Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Spiky?** Before Spiky, I would either rush to take notes or depend on my memory which were both not preferred. Now, Spiky Scribe does everything from a summarization of the main points to the formulation of action items. In this way, dealing with clients through follow-ups became a lot more straightforward and time-saving than it had been before. **What do you dislike about Spiky?** Spiky’s interface is clean and functional, but I think a more visually polished design could make the experience even better. **What problems is Spiky solving and how is that benefiting you?** Taking notes during meetings used to be a nightmare. Sometimes, I would jot down too quickly and miss out on the necessary etching. In other cases, I would spend too much time typing instead of listening. By using Spiky’s automated note-taking and automatic extraction of the action item, my life has been made much simpler. ### 24. Optimized our Sales Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Songül G. | Marketing Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Spiky?** One of the top-notch things about Spiky is how it guides me through my sales calls by giving me live feedback without taking much attention away from the conversation. It helps me realize when I speak for too long, if I should be more interactive with questions, or if changing my tone would sound more convincing. It is like walking around with a coach in my ear, but without the stress. **What do you dislike about Spiky?** While the live coaching is great, I wish I could tailor it even further for specific industries. **What problems is Spiky solving and how is that benefiting you?** Before Spiky, I often second-guessed my sales calls. Was I speaking too fast? Did I ask enough engaging questions? Now, I get real-time insights that help me course-correct mid-call. I am truly a fan. ### 25. Spiky is a necessary step teams should be taking if they're serious about working smarter with AI. **Rating:** 4.5/5.0 stars **Reviewed by:** Will H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Spiky?** Ease of use (set it then forget it) and the storage of critical information. Spiky is our second brain that I can rely on to store vital information so I don't have to think about it. **What do you dislike about Spiky?** Referencabilty / locating information quickly **What problems is Spiky solving and how is that benefiting you?** Visibility across departments, self-helping instead of asking questions / waiting for responses. ### 26. Real-Time Coaching That Actually Helps **Rating:** 5.0/5.0 stars **Reviewed by:** Yadigar . | project manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Spiky?** Spiky Scribe will generate my notes and action points effortlessly. This way I don’t have to spend my life writing and listening to call recordings. The follow-ups remind me of those easier than before. **What do you dislike about Spiky?** Honestly, I love it all—no dislikes .... **What problems is Spiky solving and how is that benefiting you?** The live insights have made me more meticulous in my communication, allowing me to write better and more interesting texts. I have had a significant increase in my closing rates. ### 27. Must-Have AI Assistant for Sales Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Onur Y. | Tester, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Spiky?** Unlike most tools, Spiky gives me live coaching without dropping the connection. It helps me stay sharp and find solutions in the moment—during the meeting, not after. I learn by doing, with Spiky right there to guide me. **What do you dislike about Spiky?** Getting real-time insights that are helpful is great. I’d like to go one step ahead and be able to adjust parts of them meet my personal selling style more directly. **What problems is Spiky solving and how is that benefiting you?** Instead of doing all three things at the same time which include note-taking, refining my pitch, and trying to read the client's reaction, I can be reminded that Spiky has my back and I can focus on the conversation purely. ### 28. Client engagement building is easier for us now **Rating:** 5.0/5.0 stars **Reviewed by:** selin . | Turkic Republics Regional Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Spiky?** I have utilized sales tools, which usually take weeks to get up and running, but implementing Spiky was incredibly easy. The onboarding process went smoothly, and the very next day, I was already getting benefits out of it. **What do you dislike about Spiky?** I love transcription, but translations during the meeting, when the language changes, are great, but sometimes it misses some words. **What problems is Spiky solving and how is that benefiting you?** Spiky real-time analysis that I manage to monitor the customer's mood, tip the scales and do and be more involved if I see that they are drifting away. I have translated the into better relationships and quicker deals because now I can point out the appropriate signals I used to overlook. ### 29. Spiky is Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | Chief Revenue Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Spiky?** Call insights are fantastic. As a leader, it gives me both the quick recap and the details. I can then dig into each person on the call, and get specific next steps, as well as EQ level feedback. This allows me to coach my team quickly, and understand what is happening in the deal. **What do you dislike about Spiky?** Nothing - I've used many AI recording tools and this one is solid. **What problems is Spiky solving and how is that benefiting you?** It is providing me with quick deal level insights and areas that I need to coach my team. This also helps my team get all the needed information in the CRM quickly, which makes my team more efficient. As a leader I was often missing critical details, and would have to wait to speak with team members to understand what is happening in each deal and where they needed help, this answers those questions for me. ### 30. Real-Time coaching that boosts sales performance **Rating:** 5.0/5.0 stars **Reviewed by:** Afra B. | System Integration And Test Engineer, Defense & Space, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Spiky?** Spiky gives instant feedback during calls. It is allowing for quick adjustments everytime we have a meeting. The insights are clear and actionable. **What do you dislike about Spiky?** I like most of the aspects of it, but I have trouble with using different sales playbooks. The ease of use can be improved or maybe we can have a demo about it. **What problems is Spiky solving and how is that benefiting you?** It helps my team a lot. Especially when it comes to improve their communication skills and closing more deals by giving immediate feedback. Post call analysis are a lot better ever since we got Spiky. ### 31. Spiky.AI review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Spiky?** So far Spiky has one of the best transcription capabilities I've encountered (my meetings are usually in English). Even when participants have heavy and varying accents, Spiky is sometimes able to pick it up better than myself. Furthermore the live feedback is great for my new sales, as they are reminded of the important topics they need to discuss during a call. The team behind Spiky is also great. I needed extra functionality for some software which we use and their team was able to implement it for us (and within a very short timeframe). **What do you dislike about Spiky?** At this point there are no downsides. The only downside was a permission setting with how our CRM was set-up but Spiky was able to find a work-around. **What problems is Spiky solving and how is that benefiting you?** We were dependent on manual notes from our representatives. This is no longer necessary and we always have the most relevant notes and topics. ### 32. Game changer for sales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Spiky?** Gong pioneered post-call insights, but Spiky.ai is pushing the next frontier by enabling real-time self-awareness. Now, sellers can maximize the exact moment they need to perform at their peak: coaching, nudging, and assisting. **What do you dislike about Spiky?** It would be great to add forecasting functionality for sales leaders **What problems is Spiky solving and how is that benefiting you?** Sales Managers can’t join every call, but Spiky AI can. Reps crave feedback to get better continuously. Spiky AI provides real-time self-awareness so sellers get support in the exact moment they need to perform at their peak. This leads to shorter sales cycles, higher win rates and a better customer experience. ### 33. Great Meeting Assistant that Allows Focused Conversations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Spiky?** I attend a lot of meetings with detailed product and technical discussions. Having Spiky in the meeting allows me to stay focused on the meeting vs note taking or preparing for after-action items. The ability to watch, view transcripts and generate recaps when needed saves time and keeps the team aligned. **What do you dislike about Spiky?** Like any similar tool it takes time to get used to the accuracy or ability to handle large meeting rooms with multiple speakers. **What problems is Spiky solving and how is that benefiting you?** The tool allows me to stay focused on the meeting and conversation details. It also provides accountability for follow-up tasks. ### 34. Amazing analytics and insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Spiky?** I’ve been really impressed with Spiky.ai. The real-time feedback during calls has been a game-changer for coaching and improving sales conversations on the spot. It also does a great job cleaning up call data and improving pipeline hygiene, something that’s always a pain to stay on top of. It’s made it easier to keep our CRM accurate and our forecasts tighter. Definitely a helpful tool for any sales org looking to get sharper and more efficient. **What do you dislike about Spiky?** I haven’t come across anything to date I didn’t like. **What problems is Spiky solving and how is that benefiting you?** Getting real time analytics on a call. ### 35. Team communication and training improved so much **Rating:** 5.0/5.0 stars **Reviewed by:** Erman K. | Regional Sales & Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Spiky?** Not only it doesn't make me feel like drowning in data, but it also enables me to accelerate my sales numbers. What I most prefer is how it tells me my strong areas and identifies where I could work on in a simple and understandable way. It has been the most significant factor for me in terms of improving my pitch, being more persuasive on the objections, and closing more deals. **What do you dislike about Spiky?** I am still anxious about it not being compatible with my preferred customer relationship management applications like Pipedrive and Zoho **What problems is Spiky solving and how is that benefiting you?** Instead of advising vaguely, I now provide the team with a method of feedback that is actually evidence-based. The skill set and success rate for my individual staff have both gone up by leaps and bounds. ### 36. No more fomo ( fear of missing out) on meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Spiky?** As a CX leader managing remote teams, I rely heavily on meetings to connect and collaborate. Having Spiky.AI in our meetings has improved the meeting experience—making them more enjoyable and engaging. By handling tasks like note-taking and analyzing action items, Spiky allows us to focus fully on the conversation in the moment. What really sets Spiky apart is its ability to measure key data points, such as who spoke, for how long, their positivity, and the number of questions they asked. These insights provide a deeper context of team dynamics and meeting effectiveness. We even have friendly laugh as to who had most positive language. While I appreciate all the features, my favorites are the Real-Time Feedback and Ask Scribe. The former keeps discussions on track with actionable insights in real time, while the latter makes it effortless to retrieve specific details from past meetings. Previously, my go-to feature was the Custom Meeting Templates, which allowed us to tailor Spiky’s analysis for different meeting types—team meetings, project implementation sessions, voice-of-customer discussions, and customer support interviews. This ensured that every meeting was analyzed in a way that matched its purpose, adding incredible value to our workflows. **What do you dislike about Spiky?** So far so good, team is putting new features and their customer support is pretty fast when we have questions about how certain things work in the application. **What problems is Spiky solving and how is that benefiting you?** Spiky provides actionable insights and context on every meeting. I can simply pull up meetings at the end of my day for my team and ask spiky using ask scribe feature a few questions and know how my teams were run that day. I use the tool even to send kudos/thank you notes to my team members with data points. ### 37. easy of use **Rating:** 5.0/5.0 stars **Reviewed by:** Gizem K. | project management, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Spiky?** Being a coach, I can follow the communication skills of my staff and find the lower and higher determining goal of them. After that, I can teach more specific things to their needs. **What do you dislike about Spiky?** Currently, the user interface has a nice design but it can be more basic in some parts. **What problems is Spiky solving and how is that benefiting you?** As a team lead, I can precisely identify the specific problems that reps are having whether it’s confidence issues, objection handling, or engagement. This has had major effects on training efficiency. ### 38. Great tool for coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Umutcan B. | Ecommerce Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Spiky?** The app gives a detailed breakdown about each representative's performance and outcome of the sessions with the help of 1:1 coaching. **What do you dislike about Spiky?** By adding more CRM tools to Spiky, it would expand functionalities and make it more convenient to adapt to different business processes. **What problems is Spiky solving and how is that benefiting you?** Spiky also allows the sales team to independently get more customers and scale-up without any manager hiring and hence, bring in a new dimension of effectiveness and efficiency in the sales team. ### 39. An intuitive AI-powered conversation intelligence platform that offers fast, accurate transcription, **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Spiky?** What I find most compelling about Spiky.ai is its real-time conversational intelligence—especially the way it analyzes engagement, sentiment, and communication patterns live during meetings or calls. **What do you dislike about Spiky?** The learning curve for fully leveraging all features might be steep for less tech-savvy teams. **What problems is Spiky solving and how is that benefiting you?** {"type":"object","properties":{"meeting_insights":{"type":"string"},"note_taking":{"type":"string"}}} ### 40. Project Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Spiky?** The installation and startup of it were very fast and easy and I was brought from item to item. Moreover, with my CRM as it pairs smoothly by the way, I will have all the benefits from it. **What do you dislike about Spiky?** Happy with the results. Everything is fine, I never encountered any problems **What problems is Spiky solving and how is that benefiting you?** Information helps my team to look scrutiny and our meetings are really a lot better. Therefore, I believe that we reduce wasted time and ensure quality results. ### 41. A Must-have for Sales Leaders **Rating:** 5.0/5.0 stars **Reviewed by:** Busra Y. | English Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Spiky?** The main benefit of the post meeting analysis is a shift from the old to a new way of proceeding.It brings out the moments that matter and teaches us the right way to get there. **What do you dislike about Spiky?** It needs mobile version improvement so that everybody can reach **What problems is Spiky solving and how is that benefiting you?** It allows my sales team to continuously improve.We don't need the extra training sessions, we are saving time.A win-win. ### 42. Direct Positive Impact for my sellers and leadership **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Vice President - Global Mid-Market Sales, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Spiky?** Spiky AI has enabled my sales team to make sure they are executing our sales process to get the best results. By being a sales coach in real time, the sales team has done better discovery calls leading to higher win rates. All the things a sales rep may not remember to do in a sales conversation has decreased tremendously. From a leadership side of things, I know the playbook thats been built is being followed. I also have a much better understanding of what top performers are doing so I can coach the rest of the team on those behaviors and skillsets. **What do you dislike about Spiky?** We sell to a lot of international companies and sometimes the transcript isn't always accurate. Minor and something that we can work through. **What problems is Spiky solving and how is that benefiting you?** Adhering to sales playbooks to execute our sales motion. Insights to what is working and what is not. What objections do we commonly face ### 43. Exactly what I was looking for **Rating:** 5.0/5.0 stars **Reviewed by:** Shelley M. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Spiky?** Not only does Spiky already do a lot of the things I am looking for in a business meeting transcription service (video recording, action items, assessment of sales person effectiveness, video clips) but the team is always eager to get feedback and discuss potential enhancements that will continue to make my life better as a user. **What do you dislike about Spiky?** Currently I can't synchronize my meeting transcripts with my Person records in my CRM - I can only synchronize to Deals. But I do know that the team is working on this. **What problems is Spiky solving and how is that benefiting you?** I am a one-person sales team and need to automate as much of my process as possible including note-taking and follow-up. Spiky helps me out with this. ### 44. A Sales Assistant That works 24/7 **Rating:** 5.0/5.0 stars **Reviewed by:** Ole S. | CPO & Co-Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Spiky?** Automatically joins meetings and generates summaries, action items, so we don’t have to take manual notes. So now we never forget even about smallest things we discuss with customers. **What do you dislike about Spiky?** haven't found anything annoying so far :) **What problems is Spiky solving and how is that benefiting you?** Easily creating tasks based on sales conversations as well as the ability to get back to any tiny details we discussed in the past with any of the customers ### 45. Made our meetings more efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Merve Şehbal I. | Senior Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Spiky?** In my managerial role, it is crucial for me to determine team performance without engaging in micromanagement. The People Dashboard in Spiky enables me to see the communication patterns, engagement levels, and even the confidence of my representatives. **What do you dislike about Spiky?** Everything is okay. I wish I could get a bit more background or reasoning behind the real time tips. **What problems is Spiky solving and how is that benefiting you?** The structured summaries we receive and the clear action points provided are helping us see the effectiveness of our communication. Shorter meetings where every participant is on the same page and more productivity are the result of mainstreaming the conversations. ### 46. Feature rich & proved to be essential to our sales team **Rating:** 5.0/5.0 stars **Reviewed by:** Faysal S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Spiky?** The AI component, the real-time alerts and guidance are the most useful to the sales team. **What do you dislike about Spiky?** I cannot think of a dislike. Compared to other similar tools I have tried on the market, Spiky is far superior and feature rich. If I may suggest something, I would say to Spikey to keep innovating and adding new value-add features as they have been doing. **What problems is Spiky solving and how is that benefiting you?** Spiky is helping with the sales team coaching and training. It is making on-boarding new sales team members faster and less taxing to management. Spikey is also helping in closing deals faster by pointing to the sales person items that need further exploring with the prospect or points that have not been discussed with the prospect or items that the prospect brought up which seem to be of importance. ### 47. Makes my life easier **Rating:** 4.5/5.0 stars **Reviewed by:** Rita V. | Director of Business, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Spiky?** What I love most about Spiky is how it acts as a second brain, quietly keeping track of everything for you. It delivers real-time insights, generates emails based on your conversations, automatically syncs deal details into your CRM, and even analyzes how close you are to closing a deal. - A must for sales teams. **What do you dislike about Spiky?** Sometimes clients don't want third-party tools included in meetings. But that has nothing to do with the Spiky or its functionality. **What problems is Spiky solving and how is that benefiting you?** It helps me coach my team better - provide necessary feedback and offer more value. ### 48. Phenomenal tool and support **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Spiky?** My team and I use Spiky ALL the time. I absolutely love the fact that I can keep a meeting to myself or share it with specific team members, or the whole team. Also, the transcripts have been a GAMECHANGER for our business. And, it's super easy to use.... and it keeps the VIDEOS (unlike other tools that only keep the audio). It's clear that the team at Spiky is continuing to evolve and innovate. With that, there are occasional hiccups. BUT, their team is SUPER, SUPER, SUPER responsive and addresses all issues VERY QUICKLY. **What do you dislike about Spiky?** I have some outlier meetings that are SUPER long (4+ hours) and those transcriptions get cutoff. The "coaching" functionality is sometimes helpful, but seems geared towards sales calls. My meetings are almost always internal. Also, the AI summaries are variable in quality, so we just run the transcript through known AI platforms when needed and that does the trick. Overall, very MINOR things. **What problems is Spiky solving and how is that benefiting you?** We have long and complicated meetings. Usually, the transcripts are all we need. But, every once in a while there is something critical in a video that a team member needs to reference. As the CEO of the company, it's a tremendous timesaver for me AND the team members to be able to reference the videos instead of waiting on me to meet with them again. ### 49. Insightful and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Mehmet Mansur K. | E-commerce Brand Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Spiky?** Besides the super helpful coaching and analytics, The UI is very practical, and the sales conversations are now providing us with in-depth data. **What do you dislike about Spiky?** Especially for complex sales cycles, more data would be helpful. **What problems is Spiky solving and how is that benefiting you?** It enables our sales reps to detect their weak points and boost their closing rates. Also customer success team is super helpful. ### 50. Innovative and Effective Engagement Analytics Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Ashok K. | Sales Analyst, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Spiky?** analysing the inshigts during the meeting and giving a clear details about what the client is saying its really awsome key for the sales people. **What do you dislike about Spiky?** I am not seen any difficulties all the way the tool is really helpful **What problems is Spiky solving and how is that benefiting you?** Key point note taker, inshights that client said on meeting and the highlights of the conversations helps. Also, integrating the tools with multiple platform is game changing moment. - [View Spiky pricing details and edition comparison](https://www.g2.com/products/spiky/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+13%3A27%3A50+-0500&secure%5Bsession_id%5D=62032bbf-6268-4583-afdd-83893bfb885d&secure%5Btoken%5D=a0bacd5da119b7cf44b6138581f5cc549731f168b9bce5de5d04890507804bae&format=llm_user) ## Spiky Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Claude](https://www.g2.com/products/anthropic-claude/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Spiky Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Spiky Alternatives - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,497 reviews) - [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) - 4.7/5.0 (747 reviews) - [Fathom](https://www.g2.com/products/fathom-video/reviews) - 5.0/5.0 (6,880 reviews)