I love that it creates a call center solution without the hardware and overhead. Theis is taking Voip and creating a scalable solution for any size business.
The system still has issues. Calls don't always pop up on screen correctly. Sometimes if they do, the answer button will not work. It now interfaces with Google notifications in a way that create extra work. Instead of just the ZD answer call button, a Google notification pops up. I have to click answer call there first, and then again on the ZD one half the time.
We are able to create a call center type solution with a team located all over the world.