Usetiful Features

Provides a repository of information that can be used by those seeking support. This feature was mentioned in 28 Usetiful reviews.

Makes articles in the knowledge base searchable on the web. This feature was mentioned in 25 Usetiful reviews.

Optimizes the customer self-service experience on mobile devices 25 reviewers of Usetiful have provided feedback on this feature.

Gives the user targeted, personalized results based on their activity or preferences 28 reviewers of Usetiful have provided feedback on this feature.

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. This feature was mentioned in 34 Usetiful reviews.

As reported in 33 Usetiful reviews. Automates some or all operation related tasks

Based on 26 Usetiful reviews. Utilizes artificial intelligence to improve workflows or customer experiences

As reported in 28 Usetiful reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Allows you to deploy NPS surveys to users. This feature was mentioned in 40 Usetiful reviews.

Based on 38 Usetiful reviews. Analyzes user survey responses and information in the application.

As reported in 42 Usetiful reviews. Organizes users into predefined groups and provides different responses based on group.

Based on 36 Usetiful reviews. Supports multiple languages.

Based on 38 Usetiful reviews. Provides responses based on user behavior and feedback.

Supports audio and video-based walkthroughs. This feature was mentioned in 43 Usetiful reviews.

Based on 53 Usetiful reviews. Supports text bubble walkthroughs.

Condenses long documents or text into a brief summary. This feature was mentioned in 10 Usetiful reviews.

Enables integration with web-based software, websites, or other software applications.

Provides cued prompts, messages, tooltips, notifications and branded tutorials.

Manages user interactions and analyzes user behavior data within the software or application.

Supports self-service features like troubleshooting, form completion, or knowledge base access.

Provides in-app guidance on company-specific tools and workflows for onboarding.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Improves performance based on feedback and experience