Talkus Reviews & Product Details


What is Talkus?

All Your Customer Support. In Slack! Make every customer feel loved ❤️ Talkus turns Slack into a simple help desk platform. Get all the necessary tools to provide awesome experiences to your clients: live chat, phone, text, emails and social media, knowledge base.

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Talkus Profile Details

Talkus Profile Details

Related Links
Q&A
Languages Supported
English
Vendor
Talkus
Company Website
Year Founded
2015
HQ Location
Saclay, France
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
4
Twitter
@talkusio
Twitter Followers
970
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Companies Using Talkus

Caarly
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G-Force
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mailparser
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Myo
Artomatix
eXtracc
Welcome To The Jungle
Ryzom

Talkus Reviews

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1-12 of 12 total Talkus reviews

Talkus Reviews

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1-12 of 12 total Talkus reviews
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Founder and CEO
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"Best online chat I've found"

What do you like best?

- customizable

- unlimited number of widgets

- simple setup

- knowledge base

- helpful support

What do you dislike?

No complaints on my end. I've had a few questions with customizing how the widgets act or look and have always gotten a quick response with helpful info. I'm excited to see the how they will keep improving as the company grows.

Recommendations to others considering the product:

make the change!

What problems are you solving with the product? What benefits have you realized?

We needed a chat option that we could place on multiple websites, have agents respond from a single dashboard, and customize the widgets for each site. I tested about a dozen other chats that had some comparable features but never found an all-in-one solution. Talkus is it. We finally found a way to have 30 different widgets, on 30 different websites, and all customized to represent 30 different companies. And our agents just need to log into Slack like they would be doing anyway.

The Knowledge Base feature is one I had been looking for but never thought our chat solution would be solving. We've built out the knowledge base to the point where but customers and agents can find what they are looking for.

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Chief Business Development Officer
Logistics and Supply Chain
Small-Business
(11-50 employees)
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Verified Current User
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"Great online chat / support tool"

What do you like best?

Such a clean and simple interface that users intuitively know how to use the chat facilities. Makes our support that much easier in the product.

What do you dislike?

Back office integration is still something they are working on to open tools using Zapier. Looks promising but some work maybe still to be done there to allow us to fully integrate back into our CRM. I have full confidence they'll get that added soon.

What problems are you solving with the product? What benefits have you realized?

In product customer support is being provided through Talkus. That then integrates with Slack and allows the team to support customers from around the world on an almost 24/7 basis. We will probably load into our web site soon as an additional sales / lead generation channel as well.

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Small-Business
(2-10 employees)
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"Best Slack Live Chat Tool"

What do you like best?

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat and Texting options, but also Facebook and Twitter and it integrated right with Slack. We had been using another Live Chat solution (Chatra) that simply posted a link to Slack on new chats, but we prefer the entire chat experience to be within Slack because we don't need another tool and our entire team can take part of the conversations.

We also had been comparing Smooch while we were evaluating Talkus, but found Talkus was a much smoother solution that we could start using right away rather than having to add custom code or bots to handle some of the functionality we needed.

Support has been wonderful to work with. They were helpful and quick to respond. And because they use Talkus for their support, it was nice to be able to have conversations with their support via LiveChat, that then moved to email, that could then move back to Live Chat.

What do you dislike?

We haven't found anything that we don't like. If we've had any concerns or questions, their support was quick to help us solve it or find a solution.

Recommendations to others considering the product:

I would definitely recommend trying Talkus if you're looking for live chat. The free trial was easy to set up, and the feature set is the best we've come across. Even if you don't use Slack, you can quickly set up a free Slack team at www.slack.com (free forever) and then set up a trial Talkus account. The entire process only takes a couple minutes.

What problems are you solving with the product? What benefits have you realized?

We wanted to add the ability for our clients to text us for support. We were so pleased to find Talkus that not only allowed clients to text us, but also could replace our Live Chat solution and give us integrations with Facebook and Twitter as well. Plus it was all in Slack. Talkus was a great find.

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Co-founder & CTO
Computer Software
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Wisembly Review for Talkus"

What do you like best?

The seamless Slack Integration, this is so handy because every support team member could in real time answer and user or help a collegue with an answer. Plus, non support team members (like developpers) could see in Slack what are the matter and help too. This is game changer for us.

What do you dislike?

Nothing much really. We also use Zendesk as a support Tool and the Talkus export is great. If we did not had Zendesk, Talkus featureset might be light (but the business offer should bring the missing data and shit)

Recommendations to others considering the product:

Talkus setup needs 5 minutes, and you should definitely give it a try

What problems are you solving with the product? What benefits have you realized?

We are faster on our clients/users problems and closer to them.

Response from Stanislas Berteloot of Talkus

Thanks Guillaume for sharing your experience with Talkus. Glad to hear that its helps you provide an amazing customer experience.

Stan

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Web Team Leader
Marketing and Advertising
Mid-Market
(51-200 employees)
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"Powerful product. Easy to swallow price."

What do you like best?

Talkus is super easy to get started with, but with the power to extend it. It is not easy to provide the amount of power Talkus does, without compromising ease of use, but they pull it off somehow.

What do you dislike?

I would love to see more flexibility for email support, as some cases require the use of email.

Recommendations to others considering the product:

Give it a shot. It's easy to use, and doesn't take much time to get started. Well worth the investment of time.

What problems are you solving with the product? What benefits have you realized?

Talkus helps us lower costs of support by streamlining it, and giving as an easier method of communicating with our clients.

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AE
Small-Business
(11-50 employees)
Validated Reviewer
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"Talkus has been wonderful for us"

What do you like best?

Talkus has allowed us to reach our customers from anywhere. Because we are already using Slack, the learning curve was relatively shallow, and we were able to get up and running very quickly. Overall Talkus is a vast improvement over the live chat platform we were using previously.

What do you dislike?

Being a newer company and platform, there are some minor quirks. However, Talkus continues to improve their platform. It's already better than when we first purchased about a year ago.

What problems are you solving with the product? What benefits have you realized?

We were using a live chat application previously and needed to switch for a few different reasons. Talkus solved all the issues we were having before (uptime has been 100%, we can access Talkus from any computer or phone, etc) and overall has made our day-to-day live chat experience much more enjoyable for us and our customers.

Response from Stanislas Berteloot of Talkus

Thanks for the great feedback!

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Fondateur
Information Technology and Services
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Verified Current User
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"Seamless adoption for the team, great value for the customers"

What do you like best?

Talkus plugin is really developer-friendly. Easy to setup and fit to your app.

Also their customer service is really responsive. They are really looking to solve your business's problems.

What do you dislike?

When there is a lot of tickets open, it can get messy in Slack. That's why we have a Slack team dedicated to support.

Recommendations to others considering the product:

You might consider having a specific Slack for your support team and Talkus ! :-)

What problems are you solving with the product? What benefits have you realized?

Our job is to connect developers with people looking to hire them. Talkus allows us to be close to our users, close enough to connect and make the connections

Response from Stanislas Berteloot of Talkus

Thanks Damien for the kudos!

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Co-Founder & CPO
Internet
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"Talkus Website visitors on Slack"

What do you like best?

Easily integrates with our Slack workflow

Integrates with our website like a charm

Simple JS API

Great support features (screenshots, integration with user data, degrade to email on timeout)

What do you dislike?

Nothing much, I could see some more integrations / Features, maybe a direct to Zendesk thing. But this totally serves its purpose.

Recommendations to others considering the product:

Well, just try it.

What problems are you solving with the product? What benefits have you realized?

Web site integrated chat that integrates with our current Slack workflow and does not generate overhead, with good UX (detection of who is online for support, many small nifty features). Gives us another channel to talk to our prospects ... and clients.

Response from Stanislas Berteloot of Talkus

Thanks for this positive and thorough feedback.

Stan

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AH
Enterprise
(10,001+ employees)
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"Talkus for Media Project Support"

What do you like best?

Talkus seamless integrates into our team Slack space, allowing us to handle chat and phone support tickets in the same place where we collaborate with one another all day, every day. It's very easy to use with minimal learning curve and lots of powerful features to explore once you get a handle on the basics.

What do you dislike?

Just wish we'd known about it sooner - this would have made our lives much easier over the years.

Recommendations to others considering the product:

If you are in need of a powerful, easy to use and manage web-based chat tool that also handles calls and integrates with Slack, this is it.

What problems are you solving with the product? What benefits have you realized?

We are providing support for thousands of students, faculty and staff as they work their way through a variety of different video and audio projects in their learning experiences.

Response from Stanislas Berteloot of Talkus

Thanks for this great review. We are proud to help you help your students.

Stan

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CTO
Logistics and Supply Chain
Small-Business
(11-50 employees)
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"Great tool for supporting our customer base"

What do you like best?

The integration with Slack helps our teams to keep all comms in one place.

The ability to show relevant info about the user to the support engineer makes their life a lot easier.

What do you dislike?

Because the TalkUs team iterates so quickly, sometimes the front-end breaks. But they always fix any problems in record time.

What problems are you solving with the product? What benefits have you realized?

TalkUs makes it easy for my team to support our customers through Slack.

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COO & Co-Founder
Financial Services
Small-Business
(11-50 employees)
Validated Reviewer
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"Centralize all things support into Slack"

What do you like best?

It brings support tickets in from different channels like text, email & website, where they can all be seen and handled in Slack. Very convenient for our support staff to see what has been taken care of and what hasn't.

What do you dislike?

There is no social media integration, but I believe that is coming soon.

Recommendations to others considering the product:

If you are familiar with Slack and use it for internal communication already, Talkus will be a perfect fit for you and your team.

What problems are you solving with the product? What benefits have you realized?

Talkus streamlines our support to make responses faster and more efficient.

Response from Stanislas Berteloot of Talkus

Hi Travis,

Thanks a lot for taking the time to review Talkus.

We are delighted to announce that Talkus now supports Twitter and Facebook will soon be deployed. That means that you can now engage with your clients via social media, all within Slack!

Regards,

Stan

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CEO & co-founder
Internet
Small-Business
(2-10 employees)
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"great ! "

What do you like best?

Integrations with Twilio & discussion management

What do you dislike?

We need more clarity on the dashboard.

It's hard to understand automation, etc...

it would be great to implement phone call from twill as well

What problems are you solving with the product? What benefits have you realized?

It's easier to discusss with our customers

Response from Stanislas Berteloot of Talkus

Hi Nicolas,

Great review, thank you!

We are currently putting the last touch on a new dashboard that I am sure you will like!

Stay tune.

Thanks for your support.

Stan

Talkus Features

  • Ticket creation user experience
  • Workflow
  • Attachments/Screencasts
  • Customization
  • Chat/Live Support
  • Customization

Talkus User Ratings

9.2
Ease of Use
Average: 8.6*
9.3
Quality of Support
Average: 8.5*
9.5
Ease of Setup
Average: 8.6*
* Help Desk Category
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